# Best Enterprise Feedback Management Software for Small Business - Page 2

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 277

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 277+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=57328&focus%5B%5D=18969&focus%5B%5D=5494&focus%5B%5D=15310&focus%5B%5D=73862&focus%5B%5D=6536&focus%5B%5D=19287&focus%5B%5D=61042)

Highlighted products: HubSpot Service Hub, Userback, Agentforce Service (formerly Salesforce Service Cloud), AskNicely, ReputationStacker, BugHerd, Delighted, and Simplesat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=userback&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=bugherd&focus%5B%5D=delighted&focus%5B%5D=simplesat&segment=small-business)

**Sponsored**

### Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-10T11%3A44%3A56Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=4722c7488871f44a81e37cc610d3b6d2bf5231750916e348336d931750891aa7&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial)

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 333

#### How Do G2 Users Rate Kapture CX?

- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

**["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

### [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews)

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,074

#### How Do G2 Users Rate Heap by Contentsquare?

- **Ease of Use:** 8.1/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Heap by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About Heap by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required.
- Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly.
- Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support.
- Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams.
- Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance.

##### Cons

- Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth.
- Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret.
- Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy.
- Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience.
- Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights.

#### What Are Recent G2 Reviews of Heap by Contentsquare?

**["A powerful analytics tool that works with minimal setup"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)**

**Rating:** 5.0/5.0 stars

_— Joanna J._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)

**["Granular analytics tool"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)**

**Rating:** 4.0/5.0 stars

_— Teerawat T._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)

#### What Are G2 Users Discussing About Heap by Contentsquare?

- [What is Heap used for?](https://www.g2.com/discussions/what-is-heap-used-for)
- [How do you use Auryc?](https://www.g2.com/discussions/how-do-you-use-auryc)
- [How much does heap Analytics cost?](https://www.g2.com/discussions/how-much-does-heap-analytics-cost)
- [What is journey mapping?](https://www.g2.com/discussions/what-is-journey-mapping)
- [What heap means?](https://www.g2.com/discussions/what-heap-means)

### [Qualaroo](https://www.g2.com/products/qualaroo/reviews)

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to capture qualitative feedback that drives real business results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate Qualaroo?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.1/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Qualaroo?

- **Seller:** [Qualaroo](https://www.g2.com/sellers/qualaroo)
- **Year Founded:** 2012
- **HQ Location:** San Antonio, TX
- **Twitter:** @Qualaroo  
36,879 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c27dbe2b5bb9d99396952ad910a3bfd80c2338429dd27c2f6c4e8a7ae0688fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualaroo&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 46% Medium, 42% Small

#### What Do G2 Reviewers Say About Qualaroo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Qualaroo's **advanced targeting features** , enabling them to collect actionable feedback from the right audience.
- Users appreciate Qualaroo's **advanced targeting features** , enabling them to gather relevant feedback for significant improvements.
- Users value Qualaroo's **advanced targeting features** , enabling them to gather highly relevant and actionable feedback.
- Users value the **advanced targeting features** of Qualaroo, enabling precise feedback from relevant audiences for impactful improvements.
- Users appreciate Qualaroo's **advanced targeting features** , which ensure relevant feedback for meaningful improvements.

#### What Are Recent G2 Reviews of Qualaroo?

**["Reliable for quick customer insights"](https://www.g2.com/survey_responses/qualaroo-review-10878194)**

**Rating:** 4.5/5.0 stars

_— Akshay S._

[Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878194)

**["Loved the usability"](https://www.g2.com/survey_responses/qualaroo-review-10878177)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878177)

#### What Are G2 Users Discussing About Qualaroo?

- [How do you use Qualaroo?](https://www.g2.com/discussions/how-do-you-use-qualaroo)
- [What is survey Survicate?](https://www.g2.com/discussions/qualaroo-what-is-survey-survicate)
- [How to use Qualaroo?](https://www.g2.com/discussions/how-to-use-qualaroo)
- [What does Qualaroo do?](https://www.g2.com/discussions/what-does-qualaroo-do)

### [CallidusCloud Clicktools](https://www.g2.com/products/calliduscloud-clicktools/reviews)

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

**Average Rating:** 4.3/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate CallidusCloud Clicktools?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallidusCloud Clicktools?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®
- **Ownership:** NYSE:SAP

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Large, 39% Medium

#### What Are Recent G2 Reviews of CallidusCloud Clicktools?

**["Technical Survey Tool for Salesforce Pros"](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)

**["Clicktools at its best!"](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)**

**Rating:** 5.0/5.0 stars

_— Aniket D._

[Read full review](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)

#### What Are G2 Users Discussing About CallidusCloud Clicktools?

- [What is CallidusCloud Clicktools used for?](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

### [Ybug](https://www.g2.com/products/ybug/reviews)

Ybug simplifies receiving visual feedback and bug reports from your website users or testers. Provide your users/testers with a Feedback Widget or Browser extension and allow them to send feedback along with annotated screenshots. Ybug automatically captures some browser environment info, javascript console and other metadata. Do you already use a project management tool, team chat or customer support service? No problem! Ybug integrates with many 3rd party apps such as Asana, Basecamp, GitHub, GitLab, Teamwork Projects and many more.

**Average Rating:** 4.8/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Ybug?

- **Ease of Use:** 9.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Ybug?

- **Seller:** [Ybug](https://www.g2.com/sellers/ybug)
- **HQ Location:** N/A
- **Twitter:** @ybug  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 79% Small, 14% Medium

#### What Do G2 Reviewers Say About Ybug?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Ybug's **user-friendly interface** , making bug reporting simple and accessible to everyone.
- Users commend Ybug's **responsive customer support** , highlighting the team's agility in addressing feedback and implementing improvements.
- Users value Ybug for its **comprehensive features** and seamless integration, enhancing efficiency for software development projects.
- Users value the **flexibility** of Ybug, utilizing it for various purposes beyond just bug reporting, enhancing productivity.
- Users value Ybug's **robust integration capabilities** which enhance workflow and ensure effective feedback management.

##### Cons

- Users feel the **reporting features are limited** , impacting their overall experience with YBug's feedback capturing capabilities.
- Users find the lack of **Zoho integration** in Ybug to be a significant limitation affecting usability.

#### What Are Recent G2 Reviews of Ybug?

**["Ybug: Comprehensive Features and Exceptional Team Support"](https://www.g2.com/survey_responses/ybug-review-11920853)**

**Rating:** 5.0/5.0 stars

_— Rodrig N._

[Read full review](https://www.g2.com/survey_responses/ybug-review-11920853)

**["Simple, effective tool perfectly integrated into our workflow"](https://www.g2.com/survey_responses/ybug-review-11742839)**

**Rating:** 5.0/5.0 stars

_— Gianito R._

[Read full review](https://www.g2.com/survey_responses/ybug-review-11742839)

#### What Are G2 Users Discussing About Ybug?

- [What does Ybug do?](https://www.g2.com/discussions/what-does-ybug-do) - 1 comment
- [What is considered a bug software?](https://www.g2.com/discussions/what-is-considered-a-bug-software)
- [What does a software bug do?](https://www.g2.com/discussions/what-does-a-software-bug-do) - 1 comment
- [What are features bugs?](https://www.g2.com/discussions/what-are-features-bugs) - 1 comment

### [UserTesting](https://www.g2.com/products/usertesting/reviews)

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 734

#### How Do G2 Users Rate UserTesting?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserTesting?

- **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting)
- **Company Website:** www.usertesting.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @usertesting  
42,832 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73442a6f9daab3f3de2836e2f4625bacfccf35b241b94c14334b3b9d6b8521b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F564709%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,876 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** UX Researcher, Product Designer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 41% Large, 37% Medium

#### What Do G2 Reviewers Say About UserTesting?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes.
- Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback.
- Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions.
- Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly.
- Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively.

##### Cons

- Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness.
- Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability.
- Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings.
- Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues.
- Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience.

#### What Are Recent G2 Reviews of UserTesting?

**["Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights"](https://www.g2.com/survey_responses/usertesting-review-12946786)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786)

**["UserTesting Makes Gathering Genuine Feedback Fast and Simple"](https://www.g2.com/survey_responses/usertesting-review-12927269)**

**Rating:** 4.5/5.0 stars

_— Sambit Kumar B._

[Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269)

#### What Are G2 Users Discussing About UserTesting?

- [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment
- [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for)
- [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing)
- [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments
- [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote

### [Canny](https://www.g2.com/products/canny/reviews)

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

**Average Rating:** 4.5/5.0

**Total Reviews:** 107

#### How Do G2 Users Rate Canny?

- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Canny?

- **Seller:** [Canny](https://www.g2.com/sellers/canny)
- **Year Founded:** 2015
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @cannyHQ  
4,432 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=815f211cb15119e31f3aa7df9697b6e354b286a9f1de0a6956c145c0b1736d40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcannyhq&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 39% Medium

#### What Do G2 Reviewers Say About Canny?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient.
- Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice.
- Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise.
- Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support.
- Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making.

##### Cons

- Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively.
- Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality.
- Users face **integration issues** with Canny, impacting software collaboration and overall user experience.
- Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction.
- Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes.

#### What Are Recent G2 Reviews of Canny?

**["Great tool to evaluate user feedback"](https://www.g2.com/survey_responses/canny-review-13068197)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/canny-review-13068197)

**["Great Value for Money with Solid Integrations"](https://www.g2.com/survey_responses/canny-review-12879541)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/canny-review-12879541)

#### What Are G2 Users Discussing About Canny?

- [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for)

### [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews)

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

**Average Rating:** 4.8/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate TheySaid?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TheySaid?

- **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, California
- **Twitter:** @TheySaidHQ  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6aeac6ee2bc5437314869df64f7196445c9e486eea502edd5d1ee3556cd8509&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnuffsaid&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 32% Medium

#### What Do G2 Reviewers Say About TheySaid?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **adaptive and insightful AI** integration in TheySaid, enhancing overall engagement and coherence.
- Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience.
- Users find the **ease of use** of TheySaid to be impressive, enhancing their overall experience seamlessly.
- Users value the **efficiency** of TheySaid, finding it perfectly tailored to meet various business needs.
- Users value the **adaptive and insightful AI** of TheySaid, enhancing coherence and relevance in generated insights.

##### Cons

- Users feel that **enhanced data visualization** is needed for better clarity in reporting and analysis.
- Users find **difficult reporting** in TheySaid frustrating, wishing for better visual graphics to enhance data interpretation.
- Users find the **limited reporting options** in TheySaid inadequate, hindering effective data visualization and analysis.
- Users find the **poor reporting** of TheySaid frustrating, emphasizing a need for better visual data graphics.

#### What Are Recent G2 Reviews of TheySaid?

**["Very Useful for Surveys, Feedback, and AI Driven Insights"](https://www.g2.com/survey_responses/theysaid-review-12964734)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734)

**["Gives insights on real customer voices on pricing"](https://www.g2.com/survey_responses/theysaid-review-12970418)**

**Rating:** 5.0/5.0 stars

_— Sohaib F._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418)

### [Nicereply](https://www.g2.com/products/nicereply/reviews)

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

**Average Rating:** 4.5/5.0

**Total Reviews:** 423

#### How Do G2 Users Rate Nicereply?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nicereply?

- **Seller:** [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o)
- **Year Founded:** 2012
- **HQ Location:** Bratislava
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b038996738020339a3656136fad4d5b11bd33ccb3e54137f1e47d25e194c9fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1118193%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Support Agent, Customer Support Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 32% Small

#### What Are Recent G2 Reviews of Nicereply?

**["Great"](https://www.g2.com/survey_responses/nicereply-review-4378207)**

**Rating:** 4.5/5.0 stars

_— Dušan K._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-4378207)

**["Great for CSAT"](https://www.g2.com/survey_responses/nicereply-review-9692698)**

**Rating:** 5.0/5.0 stars

_— Alyssa U._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-9692698)

#### What Are G2 Users Discussing About Nicereply?

- [What is Nicereply used for?](https://www.g2.com/discussions/what-is-nicereply-used-for)

### [SatisMeter](https://www.g2.com/products/satismeter/reviews)

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

**Average Rating:** 4.7/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate SatisMeter?

- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 7.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.1/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SatisMeter?

- **Seller:** [SatisMeter](https://www.g2.com/sellers/satismeter)
- **Year Founded:** 2014
- **HQ Location:** Prague, Czech Republic
- **Twitter:** @satismeter  
639 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3e0dd6e38555ff99bfff39bde0afbc7adb74b1ca61254beb2294bf634465ba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9349139%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Small, 28% Medium

#### What Do G2 Reviewers Say About SatisMeter?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of SatisMeter beneficial, requiring little training to navigate effectively.
- Users find SatisMeter's **ease of use** beneficial, requiring minimal training to navigate the interface effectively.

##### Cons

- Users experience **exporting issues** as each survey must be exported separately, complicating data management significantly.
- Users report **poor customer support** , finding it difficult to obtain help when questions arise.
- Users face **survey issues** including limited options, intrusive pop-ups, difficult data extraction, and poor customer support.

#### What Are Recent G2 Reviews of SatisMeter?

**["Incredible tool"](https://www.g2.com/survey_responses/satismeter-review-6968937)**

**Rating:** 5.0/5.0 stars

_— Beatriz F._

[Read full review](https://www.g2.com/survey_responses/satismeter-review-6968937)

**["Agent for change"](https://www.g2.com/survey_responses/satismeter-review-8720256)**

**Rating:** 5.0/5.0 stars

_— Hein G._

[Read full review](https://www.g2.com/survey_responses/satismeter-review-8720256)

#### What Are G2 Users Discussing About SatisMeter?

- [What is the use of Satismeter?](https://www.g2.com/discussions/what-is-the-use-of-satismeter)
- [What is survey Survicate?](https://www.g2.com/discussions/what-is-survey-survicate)
- [What is App SatisMeter?](https://www.g2.com/discussions/what-is-app-satismeter)

### [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews)

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

**Average Rating:** 4.3/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Medallia Agile Research?

- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 7.9/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Medallia Agile Research?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Medium, 38% Small

#### What Are Recent G2 Reviews of Medallia Agile Research?

**["Excellent value for money"](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)

**["Wonderful survey platform to get inputs for better results"](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)**

**Rating:** 4.5/5.0 stars

_— Vineet A._

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)

### [Listen360](https://www.g2.com/products/listen360/reviews)

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

**Average Rating:** 4.5/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Listen360?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Listen360?

- **Seller:** [EverPro](https://www.g2.com/sellers/everpro)
- **Year Founded:** 2016
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3bc9eefe9136096fcd51bbdfa20a8076aa048f93029450d0bd6706aaa000a93a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevercommerce%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,612 employees on LinkedIn®
- **Ownership:** NASDAQ: EVCM

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Health, Wellness and Fitness
- **Company Size:** 46% Medium, 39% Small

#### What Do G2 Reviewers Say About Listen360?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** of Listen360, particularly valuing its focus on NPS scores and data filters.
- Users appreciate the **great data filters** of Listen360, enhancing focus on customer NPS scores effectively.
- Users value the **efficiency improvement** from Listen360's focus on NPS scores and effective data filtering capabilities.

#### What Are Recent G2 Reviews of Listen360?

**["An Easy Way to Understand What Customers Truly Think"](https://www.g2.com/survey_responses/listen360-review-12678434)**

**Rating:** 5.0/5.0 stars

_— Brandon L._

[Read full review](https://www.g2.com/survey_responses/listen360-review-12678434)

**["Great for NPS!"](https://www.g2.com/survey_responses/listen360-review-10967164)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/listen360-review-10967164)

#### What Are G2 Users Discussing About Listen360?

- [What does Listen360 do?](https://www.g2.com/discussions/what-does-listen360-do)
- [Who owns Listen 360?](https://www.g2.com/discussions/who-owns-listen-360)
- [How much is listen 360?](https://www.g2.com/discussions/how-much-is-listen-360)
- [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment

### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews)

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 341

#### How Do G2 Users Rate Swell?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Swell?

- **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell)
- **Year Founded:** 2016
- **HQ Location:** Salt Lake City, Utah
- **Twitter:** @Swell\_Reviews  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 87% Small, 12% Medium

#### What Are Recent G2 Reviews of Swell?

**["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)**

**Rating:** 4.5/5.0 stars

_— Gina A._

[Read full review](https://www.g2.com/survey_responses/swell-review-8879327)

**["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)**

**Rating:** 4.0/5.0 stars

_— Khaloukhaev A._

[Read full review](https://www.g2.com/survey_responses/swell-review-9932552)

### [Crewhu](https://www.g2.com/products/crewhu/reviews)

Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals!

**Average Rating:** 4.7/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Crewhu?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.5/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crewhu?

- **Seller:** [Crewhu](https://www.g2.com/sellers/crewhu)
- **Year Founded:** 2013
- **HQ Location:** Boca Raton, FL
- **Twitter:** @crewHuTeam  
286 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f986e1234bc2593e5e6100ef2bf5129fc18e41d12284208c384e97abe834e9dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3855610%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Crewhu?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **badge system** of Crewhu, enabling them to express gratitude with monetary value.
- Users find Crewhu's **customer feedback collection** invaluable for gathering CSAT data and rewarding employees effectively.
- Users value Crewhu for its ability to enhance **customer satisfaction** and efficiently reward team performance.
- Users value the **ease of use** of Crewhu for daily CSAT collection and employee rewards.
- Users value the **ease of employee recognition** with Crewhu, finding it essential for daily operations.

##### Cons

- Users find the **gift card purchasing system expensive** , which detracts from an otherwise positive experience with Crewhu.
- Users find the **integration with Syncro complicated** , which can hinder their overall experience with Crewhu.
- Users find the **integration complexity** with Syncro to be a challenging aspect of using Crewhu.

#### What Are Recent G2 Reviews of Crewhu?

**["Invaluable Tool for CSAT Collection and Employee Rewards"](https://www.g2.com/survey_responses/crewhu-review-12034736)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/crewhu-review-12034736)

**["CrewHu is nice way to show appreciation to my coworkers"](https://www.g2.com/survey_responses/crewhu-review-11179723)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/crewhu-review-11179723)

#### What Are G2 Users Discussing About Crewhu?

- [What is CrewHu used for?](https://www.g2.com/discussions/what-is-crewhu-used-for) - 1 comment, 1 upvote

- [‹ Prev‹ Prev](/categories/enterprise-feedback-management/small-business?order=g2_score#product-list)
- [1](/categories/enterprise-feedback-management/small-business?order=g2_score#product-list)
- 2
- [3](/categories/enterprise-feedback-management/small-business?order=g2_score&page=3#product-list)
- [Next ›Next ›](/categories/enterprise-feedback-management/small-business?order=g2_score&page=3#product-list)

Spotlight Categories

[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

[Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)

[Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)

[Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

[Attribution Software](https://www.g2.com/categories/attribution)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)