The Top 16 Enterprise Content Management (ECM) Software for Small-Business

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The Top 16 Enterprise Content Management (ECM) Software for Small-Business
G2 Satisfaction Score
Compare
Overall Satisfaction Score
97
Satisfaction
Ease of Use
Avg 86%
89%
Meets Requirements
Avg 88%
92%
Ease of Doing Business With
Avg 79%
91%
Setup and Support
Ease of Setup
Avg 70%
84%
Quality of Support
Avg 86%
89%
Ease of Admin
Avg 75%
88%
Top Industries Represented
Accounting
67
Financial Services
36
Insurance
7
Hospital & Health Care
5
Overall Satisfaction Score
92
Satisfaction
Ease of Use
Avg 86%
98%
Meets Requirements
Avg 88%
98%
Ease of Doing Business With
Avg 79%
100%
Setup and Support
Ease of Setup
Avg 70%
94%
Quality of Support
Avg 86%
95%
Ease of Admin
Avg 75%
100%
Top Industries Represented
Logistics and Supply Chain
3
Insurance
2
Consumer Goods
2
Telecommunications
2
Overall Satisfaction Score
85
Satisfaction
Ease of Use
Avg 86%
93%
Meets Requirements
Avg 88%
89%
Ease of Doing Business With
Avg 79%
85%
Setup and Support
Ease of Setup
Avg 70%
85%
Quality of Support
Avg 86%
87%
Ease of Admin
Avg 75%
83%
Top Industries Represented
Computer Software
6
Financial Services
4
Biotechnology
2
Human Resources
2
Overall Satisfaction Score
79
Satisfaction
Ease of Use
Avg 86%
90%
Meets Requirements
Avg 88%
93%
Ease of Doing Business With
Avg 79%
89%
Setup and Support
Ease of Setup
Avg 70%
79%
Quality of Support
Avg 86%
94%
Ease of Admin
Avg 75%
84%
Top Industries Represented
Financial Services
5
Government Administration
5
Information Technology and Services
4
Accounting
2
Overall Satisfaction Score
72
Satisfaction
Ease of Use
Avg 86%
86%
Meets Requirements
Avg 88%
87%
Ease of Doing Business With
Avg 79%
93%
Setup and Support
Ease of Setup
Avg 70%
70%
Quality of Support
Avg 86%
89%
Ease of Admin
Avg 75%
85%
Top Industries Represented
Insurance
3
Construction
3
Financial Services
3
Information Technology and Services
2
63
Overall Satisfaction Score
63
Satisfaction
Ease of Use
Avg 86%
82%
Meets Requirements
Avg 88%
85%
Ease of Doing Business With
Avg 79%
89%
Setup and Support
Ease of Setup
Avg 70%
81%
Quality of Support
Avg 86%
88%
Ease of Admin
Avg 75%
87%
Top Industries Represented
Accounting
6
Primary/Secondary Education
3
Consumer Services
2
Chemicals
2
Overall Satisfaction Score
62
Satisfaction
Ease of Use
Avg 86%
93%
Meets Requirements
Avg 88%
83%
Ease of Doing Business With
Avg 79%
83%
Setup and Support
Ease of Setup
Avg 70%
86%
Quality of Support
Avg 86%
93%
Ease of Admin
Avg 75%
91%
Top Industries Represented
Accounting
3
Management Consulting
2
Computer Software
2
Telecommunications
2
Overall Satisfaction Score
58
Satisfaction
Ease of Use
Avg 86%
93%
Meets Requirements
Avg 88%
89%
Ease of Doing Business With
Avg 79%
0%
Setup and Support
Ease of Setup
Avg 70%
0%
Quality of Support
Avg 86%
86%
Ease of Admin
Avg 75%
0%
Top Industries Represented
Information Technology and Services
3
Mining & Metals
2
Biotechnology
1
Financial Services
1
Overall Satisfaction Score
50
Satisfaction
Ease of Use
Avg 86%
81%
Meets Requirements
Avg 88%
86%
Ease of Doing Business With
Avg 79%
85%
Setup and Support
Ease of Setup
Avg 70%
71%
Quality of Support
Avg 86%
87%
Ease of Admin
Avg 75%
75%
Top Industries Represented
Insurance
7
Real Estate
5
Law Practice
3
Financial Services
3
Overall Satisfaction Score
45
Satisfaction
Ease of Use
Avg 86%
90%
Meets Requirements
Avg 88%
90%
Ease of Doing Business With
Avg 79%
89%
Setup and Support
Ease of Setup
Avg 70%
82%
Quality of Support
Avg 86%
95%
Ease of Admin
Avg 75%
83%
Top Industries Represented
Information Technology and Services
2
Insurance
2
Computer Software
2
Non-Profit Organization Management
2
40
Overall Satisfaction Score
40
Satisfaction
Ease of Use
Avg 86%
83%
Meets Requirements
Avg 88%
86%
Ease of Doing Business With
Avg 79%
83%
Setup and Support
Ease of Setup
Avg 70%
71%
Quality of Support
Avg 86%
82%
Ease of Admin
Avg 75%
70%
Top Industries Represented
Law Practice
4
Information Technology and Services
2
Construction
2
Medical Devices
2
Overall Satisfaction Score
37
Satisfaction
Ease of Use
Avg 86%
80%
Meets Requirements
Avg 88%
81%
Ease of Doing Business With
Avg 79%
88%
Setup and Support
Ease of Setup
Avg 70%
76%
Quality of Support
Avg 86%
84%
Ease of Admin
Avg 75%
82%
Top Industries Represented
Legal Services
3
Financial Services
3
Automotive
1
Building Materials
1
Overall Satisfaction Score
31
Satisfaction
Ease of Use
Avg 86%
80%
Meets Requirements
Avg 88%
87%
Ease of Doing Business With
Avg 79%
83%
Setup and Support
Ease of Setup
Avg 70%
74%
Quality of Support
Avg 86%
82%
Ease of Admin
Avg 75%
81%
Top Industries Represented
Law Practice
4
Legal Services
2
Financial Services
1
Investment Management
1
Overall Satisfaction Score
31
Satisfaction
Ease of Use
Avg 86%
88%
Meets Requirements
Avg 88%
91%
Ease of Doing Business With
Avg 79%
78%
Setup and Support
Ease of Setup
Avg 70%
40%
Quality of Support
Avg 86%
86%
Ease of Admin
Avg 75%
54%
Top Industries Represented
Non-Profit Organization Management
4
Oil & Energy
2
Accounting
2
Fund-Raising
1
Overall Satisfaction Score
17
Satisfaction
Ease of Use
Avg 86%
77%
Meets Requirements
Avg 88%
83%
Ease of Doing Business With
Avg 79%
72%
Setup and Support
Ease of Setup
Avg 70%
64%
Quality of Support
Avg 86%
67%
Ease of Admin
Avg 75%
73%
Top Industries Represented
Information Technology and Services
6
Computer Software
2
Legal Services
2
Management Consulting
2
Overall Satisfaction Score
11
Satisfaction
Ease of Use
Avg 86%
80%
Meets Requirements
Avg 88%
82%
Ease of Doing Business With
Avg 79%
63%
Setup and Support
Ease of Setup
Avg 70%
65%
Quality of Support
Avg 86%
71%
Ease of Admin
Avg 75%
60%
Top Industries Represented
Insurance
4
Law Practice
2
Accounting
2
Design
1