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Enterprise Content Management (ECM) reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Enterprise Content Management (ECM) Software

Enterprise content management (ECM) systems help companies organize, manage, and distribute unstructured content such as documents, images, health or accounting records, surveys, product information, emails, and web pages. Companies use this software to store, track, edit, and collaborate on content creation and other information-related projects, while maintaining predefined and appropriate security levels. Employees at every level of the organization can access and exchange information using ECM software based on user privileges assigned by a system administrator, which streamlines the lifecycle of information and automates various business processes using embedded workflow.

ECM is compatible with most file types including popular office productivity suites (DOC, XLS, OCF), image files (JPEG, TIFF, PNG), email, web standard (XML, HTML), and CAD files from a variety of software platforms. It serves as an enterprise platform to securely store large amounts of content, distribute information, build and manage workflows, facilitate team collaboration, and integrate with other enterprise systems, such as ERP systems.

To qualify for inclusion in the Enterprise Content Management category, a product must be able to:

Store large amounts of content across various file types
Impose order on data based on organizational models
Make resources easy to find, manage, and distribute through search and advanced filtering and tagging
Allow collaboration and the creation of new documents
Ensure the integrity of data and keep it secure with permissions structures

Top 10 Enterprise Content Management (ECM) Software

  • Laserfiche
  • DocuShare
  • Zoho Docs
  • DocuWare
  • eFileCabinet
  • PrizmDoc Viewer
  • iManage
  • OnBase
  • DocSend
  • M-Files

Compare Enterprise Content Management (ECM) Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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(260)4.6 out of 5
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Laserfiche® is the leading global provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche eliminates manual processes and automates repetitive tasks, accelerating how business gets done. Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations in more

(128)4.0 out of 5

Easy content management – intuitive, integrated and cloud-enabled. Xerox DocuShare is enterprise content management (ECM) designed with usability, flexibility and convenience in mind. It helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today’s work environment. The latest release of DocuShare features personalized views, few clicks, mobile-friendly web design, application integration and enhanced workflow and

(116)4.4 out of 5

Zoho Docs is a comprehensive online document management system used for creating, storing, sharing and collaborating on documents of almost any format available. The application consists of two distinct core functions: document storage and management and document editing and collaboration. Using Zoho Docs, you can: ●Store and preview over 160 file types online - From documents to images, excel sheets to presentations and even music and movies. ● Share files securely within or outside the or

(177)4.4 out of 5
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DocuWare provides digital document management and automated workflow solutions to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. With availability in 18 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 14,000 customers and 600,000 users across 90 countries with a global network of over 650 partners.

(292)4.4 out of 5
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eFileCabinet empowers businesses to reinvent their most common processes to be more efficient. Offering both cloud and on-premise platforms, eFileCabinet is document management software that provides businesses with intelligent organization, workflow automation, secure file-sharing, and eSignature requests, all on one platform. Businesses never have to worry about losing documents, wasting time, or keeping compliant. eFileCabinet is accessible via web browser and a desktop app.

(59)4.6 out of 5
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Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. The company's flagship product, PrizmDoc Viewer, is an HTML5 document viewer and collection of content manipulation APIs that help web developers embed document v

(94)4.0 out of 5

iManage transforms how professionals get work done, empowering organizations to be more agile, productive, and secure. iManage Work is the industry’s leading email and document management application, enabling professionals to create, manage and collaborate on work product from anywhere, on any device. Available on-premises or in the cloud, iManage Work delivers an intuitive, consumer-like user experience and powerful tools to enable professionals and organizations to respond to business demand

(120)4.2 out of 5

OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. Increase productivity, deliver excellent customer service and reduce risk across the entire enterprise. Learn more at OnBase.com.

(306)4.7 out of 5
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Entry Level Price:From $10 user/month

DocSend helps business professionals share and control the content that drives the business forward. DocSend's powerful link-based system makes it easy to set security preferences for each stakeholder, receive notifications each time someone views your file, analyze content performance and create lightweight virtual deal rooms. Join over 15,000 companies that rely on share and manage sensitive information

(134)4.3 out of 5

M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Lay

IBM® FileNet® Content Manager, recognized by Gartner as a "Leader" in the Magic Quadrant for Content Services Platforms for 2018, is an industry leading Enterprise Content Management (ECM) solution. FileNet Content Manager provides organizations with flexible container based deployment options, enhanced security capabilities such as role based redaction, together with automation and collaboration capabilities required to improve the customer experience and employee productivity. IBM FileNet Con

(91)4.3 out of 5
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AODocs is the only document management and business process platform fully integrated with G Suite, allowing organizations in all industries to easily control their documents, scale their business-critical processes, and meet compliance requirements while enhancing user experience. Replacing legacy ECM platforms with a cloud-based, collaborative platform, AODocs dramatically reduces the time and money spent on maintaining IT systems. AODocs’ patented business process platform is used by Google a

(71)4.6 out of 5
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Synergis Adept simplifies how you find, manage, share & integrate engineering and enterprise information to improve efficiency and and accelerate growth. Organizations have thousands or millions of documents spanning across various sites and servers, and even more data within their varied business systems. Most are wasting time trying to find, manage, share and integrate it. Synergis Adept software gets everyone on the same page, working from a single version of the truth so you can crus

(23)4.8 out of 5

Migrate to Office 365 or SharePoint On-Premises, quickly and easily. ShareGate Desktop is your go-to for preparing, evaluating, and making your move to Office 365 or SharePoint On-Premises, complete with industry-leading support. - List existing content in your source environment - Catch potential migration errors before migrating - Make the move to Office 365 or SharePoint On-Premises at insane speeds - Keep all your content and structure as the business expects it to be after your move (inclu

(73)4.5 out of 5
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PaperSave, developed by WhiteOwl, simplifies document capture, approvals and automates transaction creation by offering an out of the box, seamless integration with many host solutions including: Blackbaud solutions (RENXT, FENXT and BBCRM), Microsoft Dynamics (GP, SL, D365 CRM and D365 Business Central) and Sage Intacct. Our native OCR captures data off of documents and validates it against the host application database, and then leverages the APIs to automate transaction creation in real-time

(33)4.2 out of 5

Vault Platform is a cloud platform built for regulated content management. From an electronic trial master file that study teams like to use, to an enterprise-wide quality system that scales globally, Veeva Vault delivers best practices with unprecedented ease.

(37)4.7 out of 5
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MHC Software (MHC) is a leading provider of enterprise content automation and document management software solutions. MHC's proprietary solutions accelerate customers' digital transformation journeys, allowing them to significantly increase productivity by converting manual and paper-based processes into highly-automated digital processes by leveraging web forms, workflow automation, OCR capture automation, flexible and dynamic content creation, and powerful self-service document access. MHC is

(117)3.7 out of 5
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Organizations face critical issues such as a changing workforce and increased focus on positive customer experiences to extend value. To accomplish this, they are turning to new forms of automation and data exchange. Digital transformation supports growth by lowering costs, improving operational efficiency and accelerating change. DocStar is a browser-based enterprise content-management and process-automation platform enabling global digital transformation. With DocStar, businesses can bette

(119)4.0 out of 5

While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pac

(12)4.0 out of 5

Feels like Dropbox. Acts like Fort Knox.

(77)4.0 out of 5

Nuxeo makes it easy to build smart content applications that enhance customer experiences, improve decision making, and accelerate products to market. Common use cases for the Nuxeo Platform include digital asset management (DAM), enterprise content management (ECM), product asset management (PAM), document management, case management, and knowledge management. The Nuxeo Platform has been architected to take full advantage of the cloud and uses a modular architecture to deliver elastic scalabi

(25)3.8 out of 5

NetDocuments is the leader in secure cloud-based document management, email management and collaboration software solutions. Founded in 1999, with over 2,750 enterprise customers worldwide, NetDocuments is the trusted cloud-based content management and workflow platform for lawyers and knowledge workers, complete with built-in security, compliance, information governance, disaster recovery, matter centricity, enterprise search, mobility, records management, and collaboration.

(85)4.2 out of 5
Entry Level Price:$0 Up to 3 users

Concord is the only tool you need for all your contracts. Spend less time juggling between applications, editors, and e-signature tools and save money. Over 500,000+ companies trust Concord with their contracts. With Concord, you can: -Draft, negotiate, sign, and manage every contract across your organization — all in one place -Work the way you want — on Concord, Word, or Google Docs -Collaborate with everyone — your teams, customers, and vendors -Get started in minutes, not months Key featu

Oracle Content and Experience Cloud is a cloud-based content hub to drive omni-channel content management and accelerate experience delivery.

(89)3.8 out of 5

Oracle WebCenter is the user engagement platform for social business, connecting people and information. Stay up to date with product news, events & more.

(40)4.5 out of 5
Entry Level Price:15 €/month

Cloud based ECM Software. Document Management & Workflow platform. Store and share your files, organize your documents and control your usual workflows. Store your files in the cloud. Use auto-editing to work with them as if they were in your PC (safer & better than sync). Create UNLIMITED collaborator accounts and configure permissions for them. Embody your current website with a section to share documents and files with clients, suppliers or employees. Much better than FTP. Define

(12)4.0 out of 5

Mobius is an intelligent information management solution that delivers content services with a granular policy management foundation to manage the life cycle of enterprise content and data in accordance with corporate policies, industry regulations and government mandates at web-scale speeds with accuracy and reliability.

(24)4.0 out of 5

FileBound provides a user-friendly, powerful end-to-end solution for documents and forms management and workflow automation, with robust analytics and mobile capabilities that improve the operation of any organization by connecting users with the information they need to work more efficiently and effectively. With FileBound, customers can build automated workflow processes and centrally manage documents to improve compliance, collaboration and access to information. FileBound applications can be

Kofax is a leading supplier of automation and productivity solutions to digitally transform human and information intensive processes across organizations. Founded in 1985, Kofax is a global business that’s based in the United States. In 2019, Kofax acquired Nuance Document Imaging, which includes Power PDF, PaperPort, OmniPage and other imaging products. With over one million customers across enterprises, small businesses and individuals, Kofax PaperPort drives productivity, efficiency and

(337)4.2 out of 5
Optimized for quick response

Draft it. Negotiate it. Sign it. Nail it. Contracts are a crucial component of every business, but they can slow down progress. They’re often complicated, time consuming, hard to finalize, and even harder to track. With Conga’s intelligent contracts solution, it’s easier than ever to draft, negotiate, approve, store, and analyze every agreement saving you time & allowing you to focus on what matters. Conga’s contract lifecycle management (CLM) software allows you to manage your entire

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Check out the G2 Grid® for the top Enterprise Content Management (ECM) Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Leaders
High Performers
Contenders
Niche
OpenText EIM
DocuSign CLM
NetDocuments
Oracle
Documentum
OnBase
Perceptive Content
DocuShare
Alfresco
ASG-Mobius
Vault Platform
Laserfiche
DocLink
PaperSave
Micro Focus Filr
Nuxeo
FileBound
M-Files
IBM FileNet
DocStar ECM
Zoho Docs
MediaBank
DocuWare
eFileCabinet
PaperPort Professional
iManage
DocSend
Concord
WebDocs
Conga Contracts
R2 Docuo
Contentverse
AODocs
Synergis Adept
ShareGate Desktop
Ametras USA
Oracle Content and Experience Cloud
PrizmDoc Viewer
MHC Software
Market Presence
Satisfaction

Learn More About Enterprise Content Management (ECM) Software

What is Enterprise Content Management (ECM) Software?

Enterprise content management (ECM) tools help companies organize and maintain large volumes of data of varying file types. They connect members of an organization, usually through the cloud, by offering them an interconnected, navigable portal for file management and storage purposes. Users can assign roles and permissions, and administrators can increase security by auditing which account holders are allowed to view and comment on which projects and files.

The tool carries users and organizations through the entire process of file and document management. Teams can scan in or upload files or create files directly within the tool. They can then choose the appropriate storage location and assign permissions based on role, password, or other security settings. Files can be organized according to the company’s preferences such as by team, level of seniority, or task type. For example, a company could create separate folders for marketing vs. sales teams, another could use folders to differentiate middle-manager files from entry-level documents, or one could use folders to separate HR documents from payroll information.

Once stored in the system, documents can be shared via links or by entering the designated folder into the system’s search function. Users can collaborate around these files by leaving comments on the task’s or project’s progression, helping to hold employees accountable for their parts. Many tools have version control functionality, meaning that the most recently updated version of a file is the one users are directed to. This decreases confusion and chances of updating the wrong version of a document. It also saves previous versions to eliminate the possibility of a mistake causing irreversible damage.

Administrators can adjust settings to automate certain processes such as attaching metadata to file documents. ECM tools allow users to set expiration dates determining when files should be disposed of or archived for indefinite safekeeping. This is especially useful in industries such as health care or legal where it is necessary to retain documents over long periods of time. Organizations can hold onto information for years or set it to delete after a contract is complete.

Key Benefits of Enterprise Content Management (ECM) Software

  • Connect, access, visualize, maintain, manage, and eliminate siloed content repositories with a single overarching architecture
  • Increase employee productivity and reduce file redundancy
  • Encourage the collaborative instincts of your organization with readily available and shareable content
  • Automate business processes, making them structured, documented, and auditable
  • Ensure government compliance through strict maintenance of file security, permissions, approvals, and lifecycle
  • Integrate with other types of content management software to provide all-encompassing enterprise content management services
  • Simplify workflow
  • Centralize collateral in one repository

Why Use Enterprise Content Management (ECM) Software?

Enterprise content management software provides corporations and organizations with a central repository to store, manage, archive, and otherwise handle data of varying degrees of confidentiality and importance. It could be used to help, for example, HR departments organize hundreds of employee contracts or protect transcripts at a large university.

Facilitates collaboration — ECM inherently helps firms be more collaborative by breaking content out of their isolated silos and sharing them across the organization. Many products offer other features like versioning, audit trails, comments and annotation, and collaborative document and file editing that make collaboration even easier. It is worth considering how features like these can benefit your organization and how an ECM implementation can be leveraged to connect disjointed corporate teams.

Provides lifecycle management — Data storage is at a high premium, and an organization’s file storage compounds just from daily intake and creation. Moving files from active storage to archives and deleting old and unnecessary files help limit unnecessary spending on data storage and hardware, and ECM software can be used to maintain the proper lifecycle of files and documents.

And as with other aspects of document management, government structures are important here too. Legal compliance often requires that certain records be maintained and accessible for a specific amount of time and not a moment longer. ECM solutions can make managing document and file lifecycles structured and automatic. Investigate where ECM products can implement this lifecycle logic and how they will integrate with your existing storage and backup infrastructure.

Who Uses Enterprise Content Management (ECM) Software?

The benefits of enterprise content management software are not limited to one specific company size or sector. Reviewers have cited using this software for help gaining invoice approval or managing lengthy expense reports. A small photography studio might also benefit from using the software to share files with clients, and an international company can easily trade documents internally. The solutions offered can be helpful to any company that requires better organizational tactics, whether that is in regards to their HR department, finances, account management, sales and marketing, administration, planning, governance, or another area.

Kinds of Enterprise Content Management (ECM) Software

Given the open-ended nature of most ECM systems, one would be hard-pressed to say there are distinct types. However, the easiest distinctions can be made for ECM tools that are built for specific industries. Many industries have highly regulated processes regarding the management of legal files, health records, inspection forms, certifications, etc. Beyond government-imposed standards, some organizations may need specific capabilities and configurations. Many ECM vendors offer tailored industry solutions based on standards and previous implementations, and industries with extensive bureaucratic processes will find the most use out of ECM systems. Specific examples include, but are not limited to, health care, law, and public service. However, most modern businesses find themselves regularly handling everything from invoices to content marketing materials to health records, and ECM systems are designed to help scan, categorize, and store all the aforementioned and more.

Enterprise Content Management (ECM) Software Features

Enterprise content management systems often provide the same basic features. However, ECM products for specific industries will often include specific feature solutions.

File Management Features

File type support — Supports storage of multiple file types. This includes, but is not limited to, text-based files, PDFs, images, videos, and audio files.

Metadata — Automatically adds descriptive metadata like file size and upload date, inserts standard metadata fields like keywords, and allows for the creation of custom fields and vocabulary.

OCR scanning — Facilitates the structuring of unstructured data through OCR software or other automated filing/tagging processes for scanned documents.

Versioning — Keeps track of incrementally changing versions of the same file.

Collaboration — Supports the simultaneous collaboration of multiple users on document creation, annotation, and review.

Document assembly — Autogenerates documents based on templates and form submission.

Form creation — Supports the creation and management of submittable user forms.

Portals and sites — Provides the ability to create user portals and sites.

Disposition — Automatically archives, deletes, or revokes access to files that have reached the end of their lifecycle.

Search — Simplifies and eases the discovery of files via a simple or advanced search.

Web interface — Allows access to documents via a web interface without requiring a client to install it on a device.

Mobile apps — Provides iOS, Android, and Windows phone apps with functionality that enables users to perform the same functions as they would on a PC.

Workflow Features

Process automation — Automates internal processes by specifying a series of conditions and actions, which can be customizable to the complexities of an organization's needs and is easy to set up and execute.

Conditions — Provides a workflow engine that is relevant and customizable to conditions that are necessary to execute rules.

Records management — Provides the necessary tools and functionality to maintain evidence of business activities and comply with governmental requirements or industry standards.

Case management — Provides specialized functionality for bundling structured and unstructured content, automating adaptive, multiperson processes, and setting deadlines for open cases. Also allows both the completion and closing of cases and the storage and future auditing of associated information.

Administration Features

User, role, and access management — Grants access to select data, features, objects, etc., based on the users, user roles, groups, etc.

Single sign-on — Facilitates the onboarding and offboarding of team members with Active Directory/SAML-based identity providers.

Policies and controls — Provides the ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, etc.

Storage limits — Facilitates the administration of storage limits by user or group.

Storage zones — Supports the choice in which data center your files should be stored.

Security — Stores and transfers files in a secure environment.

Platform Features

Internationalization — Allows multinational organizations to use tools effectively across multiple languages and currencies.

Performance and reliability — Ensures that the software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Reporting and auditing — Provides access to prebuilt and custom reports to monitor user activity and storage.

System of record integration — Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint.

APIs — Enables custom integration to external systems.