# Best Enterprise AI Chatbots Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Products classified in the overall Enterprise AI Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise AI Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise AI Chatbots category.

In addition to qualifying for inclusion in the Enterprise AI Chatbots Software category, to qualify for inclusion in the Enterprise Business Enterprise AI Chatbots Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.




  
## How Many Enterprise AI Chatbots Software Products Does G2 Track?
**Total Products under this Category:** 11

### Category Stats (Jun 2026)
- **Average Rating**: 4.52/5 (↓0.03 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 185
- **Buyer Segments**: Enterprise 42% │ Small-Business 36% │ Mid-Market 22% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Claude (+0.96%) - Among all products in this category, Claude recorded the largest rating increase compared to last month
*Last updated: June 09, 2026*

  
## How Does G2 Rank Enterprise AI Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,800+ Authentic Reviews
- 11+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
  ## What Are the Top-Rated Enterprise AI Chatbots Software Products in 2026?
### 1. [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)
  Watsonx.ai is part of the IBM watsonx platform that brings together new generative AI capabilities, powered by foundation models and traditional machine learning into a powerful studio spanning the AI lifecycle. With watsonx.ai, you can build, train, validate, tune and deploy generative AI, foundation models and machine learning capabilities with ease and build AI applications in a fraction of the time with a fraction of the data.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 133

**Who Is the Company Behind IBM watsonx.ai?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,700 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Small-Business, 31% Enterprise


#### What Are IBM watsonx.ai's Pros and Cons?

**Pros:**

- Ease of Use (76 reviews)
- Model Variety (31 reviews)
- Features (29 reviews)
- AI Integration (28 reviews)
- AI Capabilities (23 reviews)

**Cons:**

- Difficult Learning (21 reviews)
- Complexity (20 reviews)
- Learning Curve (19 reviews)
- Expensive (17 reviews)
- Improvement Needed (16 reviews)

### 2. [Moveworks](https://www.g2.com/products/moveworks/reviews)
  Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 113

**Who Is the Company Behind Moveworks?**

- **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks)
- **Company Website:** https://www.moveworks.com/
- **Year Founded:** 2016
- **HQ Location:** Mountain View, US
- **Twitter:** @moveworks (5,761 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (663 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 64% Enterprise, 14% Small-Business


#### What Are Moveworks's Pros and Cons?

**Pros:**

- Efficiency (11 reviews)
- Ease of Use (10 reviews)
- AI Integration (7 reviews)
- Innovation (7 reviews)
- Time-Saving (6 reviews)

**Cons:**

- Complexity (5 reviews)
- Learning Curve (4 reviews)
- Time-Consuming (4 reviews)
- Usage Limitations (4 reviews)
- Delayed Response (3 reviews)

### 3. [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  Claude is a state-of-the-art large language model (LLM) developed by Anthropic, designed to serve as a helpful, honest, and harmless AI assistant. With its advanced reasoning capabilities and conversational tone, Claude excels in tasks ranging from complex coding to in-depth financial analysis, making it a versatile tool for developers, enterprises, and financial professionals. Key Features and Functionality: - Advanced Coding Capabilities: Claude Opus 4 leads in coding performance, achieving top scores on benchmarks like SWE-bench and Terminal-bench. It supports sustained, long-running tasks, enabling continuous work for several hours, which is ideal for complex software development projects. - Financial Analysis Tools: Claude integrates seamlessly with financial data platforms such as Databricks and Snowflake, providing a unified interface for market analysis, research, and investment decision-making. It offers direct hyperlinks to source materials for instant verification, enhancing the efficiency of financial workflows. - Extended Context Windows: With an enhanced 500k context window available in Claude Sonnet 4, users can upload extensive documents, including hundreds of sales transcripts or large codebases, facilitating comprehensive analysis and collaboration. - Tool Use and Integration: Claude's extended thinking capabilities allow it to utilize tools like web search during reasoning processes, improving response accuracy. It also supports background tasks via GitHub Actions and integrates natively with development environments like VS Code and JetBrains for seamless pair programming. - Enterprise-Grade Security: The Claude Enterprise plan offers advanced security features, including Single Sign-On (SSO), Just-in-Time Provisioning (JIT), role-based permissions, audit logs, and custom data retention controls, ensuring data safety and compliance for organizations. Primary Value and User Solutions: Claude addresses the need for a reliable and intelligent AI assistant capable of handling complex tasks across various domains. For developers, it enhances productivity through advanced coding support and integration with development tools. Financial professionals benefit from its ability to unify and analyze diverse data sources, streamlining research and decision-making processes. Enterprises gain from its scalable solutions and robust security features, enabling efficient and secure deployment of AI capabilities within their operations. Overall, Claude empowers users to achieve higher efficiency, accuracy, and innovation in their respective fields.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 325

**Who Is the Company Behind Claude?**

- **Seller:** [Anthropic](https://www.g2.com/sellers/anthropic-b3e27488-b6f4-49c9-a8c7-d860a4207ff3)
- **HQ Location:** San Francisco, California
- **Twitter:** @AnthropicAI (1,334,500 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/anthropicresearch/ (5,178 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 52% Small-Business, 34% Mid-Market


#### What Are Claude's Pros and Cons?

**Pros:**

- Ease of Use (40 reviews)
- Useful (40 reviews)
- Helpful (33 reviews)
- Accuracy (25 reviews)
- Communication (23 reviews)

**Cons:**

- Usage Limitations (37 reviews)
- Limitations (19 reviews)
- Limited Functionality (19 reviews)
- AI Limitations (17 reviews)
- Resource Limitations (16 reviews)

### 4. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 100+ connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 161

**Who Is the Company Behind Glean?**

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** https://www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork (742 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 51% Enterprise, 43% Mid-Market


#### What Are Glean's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Speed (5 reviews)
- Time-saving (5 reviews)
- Fast Search (4 reviews)
- Results (3 reviews)

**Cons:**

- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)
- Inadequate Filtering (1 reviews)
- Lack of Information (1 reviews)
- Limited Customization (1 reviews)

### 5. [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 2,545

**Who Is the Company Behind ChatGPT?**

- **Seller:** [OpenAI](https://www.g2.com/sellers/openai)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @OpenAI (4,918,634 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/openai/ (1,933 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Student, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 55% Small-Business, 27% Mid-Market


#### What Are ChatGPT's Pros and Cons?

**Pros:**

- Ease of Use (796 reviews)
- Useful (749 reviews)
- Helpful (534 reviews)
- Time-Saving (317 reviews)
- Time-saving (315 reviews)

**Cons:**

- AI Limitations (364 reviews)
- Context Understanding (336 reviews)
- Usage Limitations (288 reviews)
- Inaccuracy (249 reviews)
- Inaccurate Responses (155 reviews)

### 6. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)
  ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 390

**Who Is the Company Behind ServiceNow IT Operations Management?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,433 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 49% Enterprise, 20% Mid-Market


#### What Are ServiceNow IT Operations Management's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Visibility (44 reviews)
- Monitoring (39 reviews)
- Automation (31 reviews)
- Flexibility (20 reviews)

**Cons:**

- Learning Difficulty (29 reviews)
- Complexity (27 reviews)
- Setup Complexity (25 reviews)
- Expensive (24 reviews)
- Steep Learning Curve (24 reviews)


    ## What Is Enterprise AI Chatbots Software?
  [Artificial Intelligence Software](https://www.g2.com/categories/artificial-intelligence)