Employee monitoring software provides businesses with the ability to record employees interactions with customers to ensure the quality of service is up to par and ensure employees are using time productively. These solutions can log phone calls, emails, social media interactions, and live chats to make sure that specific strategies are working and ensure employee quality. Employee monitoring products are most frequently used by managers of customer service teams to make sure representatives are working appropriately and to the best of their abilities. The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile and quickly determine which methods are working and pivot depending on the level of success. Most frequently implemented alongside contact center software, employee monitoring software can also be used alongside live chat and outbound call tracking products.
To qualify for inclusion in the Employee Monitoring category, a product must:
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Fight inefficiency and work better with streamlined time tracking, team and project management from Hubstaff. Accurately track time with lightweight desktop, web, and mobile apps. See work happen in real time with screen capture, track GPS locations, view reports, send invoices, and keep moving forward. Hubstaff integrates with over 30 apps so your business can run seamlessly, including Basecamp, Trello, Asana, Github, and Paypal. Available for Mac, Windows, Linux, and iOS.
Time Doctor time tracking software is a global leader in workplace time-analytics technology. Our mission is to facilitate the effective management of computer-based employees, while at the same time giving both employers & employees geographic freedom and peace of mind. Time Doctor provides both high level and granular insight into where & how time is spent in a company. This information allows companies to monitor and encourage employee effectiveness, and to make both HR and time allocation decisions with confidence. We’re most proud of enabling employer-employee relationships that wouldn’t have been possible if not for Time Doctor. Try our 30 day trial.
ActivTrak is a cloud-based employee monitoring software that allows organizations to understand how their employees get work done. ActivTrak provides aggregated data that quantifies employee productivity. This gives employers and managers the insight they need to improve employee performance as well as keep track of sensitive internal information and improve operational efficiency. The software is easy to install and the data is available within minutes with preset reports ready for review.
A fully automatic time tracking software that has proven to boost employee productivity by 30% within the first weeks of using it. See how you and your employees spend their time online and offline, track time by projects and automatically calculate their costs based on workers' hourly rates. Additionally, generate custom reports for in-house use or your customers, plan employee vacations and time offs, calculate overtime pay, and store your team member's contact information in one place.
Teramind provides a user-centric security approach to monitor employee's PC behavior. Our software streamlines employee data collection in order to identify suspicious activity, detect possible threats, monitor employee efficiency, and ensure industry compliance. We help reduce security incidents by providing real-time access to user activities by offering alerts, warnings, redirects and user lock-outs to keep your business running as efficiently and secure as possible.
Are you currently conducting quality evaluations on your service team? Are your growth and high amounts of customer demands affecting your service? Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers. Centralize, filter, and prioritize all your interactions to identify where the real problems are. PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis. Our "pay as you go" approach is designed to dramatically reduce the cash investment required for recording and QA systems and related technology. In addition, because we maintain the database and application software from our central operation center, clients can access their recordings, call evaluations, coaching content and other data from anywhere.
As part of Aspect's workforce optimization suite, Aspect Quality Monitoring offers call recording capabilities which monitor agent audio and screen interactions in real time, and which calibrate agent quality scores to ensure consistency and fairness. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases..
CleverControl is a cloud-based business solutions software that allows employers to enhance efficiency of staff work efforts and also prevent corporate information from being disclosed, its accumulated data could be an asset in resolving various issues and incidents in the workplace.
Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in more than 20 countries, our customers rely on us to help them grow their own organization. We believe our fresh new approach to doing business, known as "The Magnetic North Advantage", enables these companies to have long term and mutually profitable relationships with us.
Cicero Insight provides activity intelligence by capturing, storing, and reporting activities and events across applications, time and users to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization.
Kickidler is the employee monitoring and user activity tracking software of the new generation. Kickidler sowtware is a powerful tool for automation of control of personnel, information security and increase in business efficiency. Main Kickidler features: online monitoring of computers, recording and playback of employees’ history of activity, analysis of efficiency, timetracking and also information security. Besides, Kickidler can be useful for optimization of communications inside the company and analysis of activity.
SQmediator® Symphony is a suite of performance management applications for Voice over IP and IP videoconferencing. SQmediator is a sophisticated multi-user management system that supports both passive QoE monitoring and active testing, and provides per-location or per-customer dashboards. SQmediator Service Provider Edition is a highly scalable multi-server management application that supports multiple services, aggregation for customer locations, and a web services API for integration with back-end applications. The Service Provider Edition supports millions of subscribers and thousands of customer locations. SQmediator Enterprise Edition is a scalable multi-server management application for large enterprise, providing aggregation by location, SNMP trap generation and Email alerts. The Enterprise Edition supports hundreds of thousands of users and thousands of locations. SQmediator Business Edition is a cost effective single-server management application for mid-sized enterprise and call centers, supporting thousands of users and hundreds of locations. SQmediator Small Business Edition is a low cost single-server management application for single location businesses with hundreds of users. All editions of SQmediator support definition of service quality thresholds, SNMP trap and email alert generation, secure multi-user browser based user interface, advanced interactive dashboards with rapid drill down for troubleshooting individual calls and a range of other features.
WorkTime is a top quality employee monitoring solution designed to improve employee productivity by delivering highly informative data. WorkTime is trusted and successfully used by many organizations worldwide. 20+ years on the market. WorkTime is monitoring software to monitor employees’ productivity, computer, software & Internet usage. WorkTime captures factors affecting productivity: poor attendance, idle times, personal Internet use (Facebook, news, e-shopping, online games, browsing, searching for a new job etc.), personal software use (games, non-business software). WorkTime records every minute of work and provides all kinds of analytical data: from general summary to very detailed logs. WorkTime is designed for Windows, Terminal Server, Citrix, Mac, Virtual environment. It can be used on-premises or in cloud.
High-tech products have complex development cycles involving multiple design revisions and cross-functional teams. The risk of inefficiencies, wasted engineering effort and product delays can be high. Cognidox helps overcome these risks. We are a leading provider of document management software for the high-tech product sector. Our solution improves visibility and control for the development process and the entire business.
Dubber is a transformative Cloud based Software-as-a-Service (SaaS) solution in a multi-billion dollar hardware centric market place. It provides enhanced service and is flexible to a myriad of requirements not easily achievable with current market solutions. This is global call and communication recording platform through your Service Provider.
EmployeeTrail helps to track applications used by your employees in the work hours and identifies productive hours and non-productive time. Non-productive time is classified as time spent in distractive non-productive work activities like personal web browsing or using office resources for personal use.
Originally developed for the federal government to help the FBI screen flight school applicants, Endera helps enterprise security departments detect and reduce insider risk and prevent potential workplace fraud, theft and violence in regulated industries such as transportation, healthcare, finance and infrastructure.
iKeyMonitor is designed as an iPhone Monitoring App and Android Monitoring App. It is widely used as a Parental Control App for iPhone/iPad/Android that monitors Surroundings, Calls, Clipboard, Voice messages, Photos, Videos, SMS, GPS, Geo-fencing, Chats, Websites, Keystrokes, Screenshots, blocks apps and games, and limits screen time.