Employee Monitoring reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Employee monitoring software provides businesses with the ability to record employees interactions with customers to ensure the quality of service is up to par and ensure employees are using time productively. These solutions can log phone calls, emails, social media interactions, and live chats to make sure that specific strategies are working and ensure employee quality. Employee monitoring products are most frequently used by managers of customer service teams to make sure representatives are working appropriately and to the best of their abilities. The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile and quickly determine which methods are working and pivot depending on the level of success. Most frequently implemented alongside contact center software, employee monitoring software can also be used alongside live chat and outbound call tracking products.
To qualify for inclusion in the Employee Monitoring category, a product must:
Fight inefficiency and work better with streamlined time tracking, team and project management from Hubstaff. Accurately track time with our lightweight desktop, web, and mobile apps. See work happen in real time with screen capture, GPS tracking and geofences while you view reports, send invoices, pay your team, and keep moving forward. Plus, Hubstaff integrates with over 30 apps like Jira, Trello, Asana, Github, and Paypal so your business can run seamlessly. Available for Mac, Windows, Linux,
Time Doctor provides detailed analytics of where time is spent on the work day, empowering employees and managers to increase productivity and results. Time Doctor will not only track attendance and time worked by every person on your team, but it will also provide a breakdown of how much time is spent on each project, client, or task. The time tracking data is accurate to the second so you can see exactly where time is spent and you can also verify where time is spent. You can use this data t
ActivTrak helps companies unlock productivity potential. Our award-winning workforce analytics and productivity management software provides data and expert insights that empower people, optimize processes, and maximize technology. With more than 8,000 customers and 250,000 users, ActivTrak is helping companies around the world embrace and embody the future of work.
A fully automatic time tracking software that has proven to boost employee productivity by 30% within the first weeks of using it. See how you and your employees spend their time online and offline, track time by projects and automatically calculate their costs based on workers' hourly rates. Additionally, generate custom reports for in-house use or your customers, plan employee vacations and time offs, calculate overtime pay, and store your team member's contact information in one place.
ProHance is a cutting edge, global operations management platform. Top Fortune companies are using ProHance in their global centers to unlock the true value of their human capital. ProHance is enabling organizations to drive efficiency while optimizing employee utilization with deep insights on employee and team performance. Our SaaS-based modular approach allows an enterprise to effectively measure time and effort contribution with over a 100 + customizable reports. Our clients trust ProHance a
Workpuls is a computer monitoring and time tracking software which tracks employees’ computer activities while they’re working. It provides businesses with valuable data on how the time in the office is spent, as well as on project progress, websites and apps usage, and so on. Employers can either look at the real-time data, or at reports providing details on time spent on different assignments. It’s an intuitive solution that is extremely easy to install on office computers, as well as on remo
Prodoscore™ is a proprietary scoring system that provides visibility into employee productivity. Leveraging Machine Learning, AI, and NLP we capture and measure thousands of daily activities across cloud business tools you're already using, like CRM, Office Suite, communications tools, and more. Actionable analytics allow leaders to measure worker productivity and create more opportunities by continuously improving processes. The data can be used to better predict and improve performance, en
Teramind provides a user-centric security approach to monitor your employee's digital behavior. Our software streamlines employee data collection in order to identify suspicious activity, improve employee productivity, detect possible threats, monitor employee efficiency, and ensure industry compliance. We help reduce security incidents by providing real-time access to user activities by offering alerts, warnings, redirects and user lock-outs to keep your business running securely and efficientl
RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and leveling the flow during peak periods, ultimately impacting customer satisfaction. Over 13.5 millions messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched t
WorkTime is an employee, computer and internet monitoring software. WorkTime monitors productivity and helps boosting it. It monitors working-from-home, remote, and in-office employees. WorkTime does not support any invasive monitoring. It is designed for heavy loads and works well on 1-15,000+ computers.
CleverControl is a cloud-based business solutions software that allows employers to enhance efficiency of staff work efforts and also prevent corporate information from being disclosed, its accumulated data could be an asset in resolving various issues and incidents in the workplace.
Founded in 2002, InterGuard develops award winning employee monitoring software lets you track employee activity on their computers, phones and tablets- even when they work from home. Track attendance, idle/active time, productivity metrics. Includes screenshots, reports, alerts and more! ~ Headquartered in Westport, Connecticut ~ Deployed on more than 250k endpoints worldwide ~ More than 2000 active customers
Kickidler is the employee monitoring and user activity tracking software of the new generation. Kickidler sowtware is a powerful tool for automation of control of personnel, information security and increase in business efficiency. Main Kickidler features: online monitoring of computers, recording and playback of employees’ history of activity, analysis of efficiency, timetracking and also information security. Besides, Kickidler can be useful for optimization of communications inside the compan
TEAMVUE is a great product when it comes to remote monitoring of staff productivity, especially during this home working/COVID times. It provides live dashboards & reports for managers to see where their team is currently working and their productivity. See More - https://teamvue.io/
VirtualLogger LLC provides call recording, quality monitoring, post-call surveys and e-coaching technology to contact centers on a hosted basis. Our "pay as you go" approach is designed to dramatically reduce the cash investment required for recording and QA systems and related technology. In addition, because we maintain the database and application software from our central operation center, clients can access their recordings, call evaluations, coaching content and other data from anywhere.
As an integral part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, and integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searc
iKeyMonitor is designed as an iPhone Monitoring App and Android Monitoring App. It is widely used as a Parental Control App for iPhone/iPad/Android that monitors Surroundings, Calls, Clipboard, Voice messages, Photos, Videos, SMS, GPS, Geo-fencing, Chats, Websites, Keystrokes, Screenshots, blocks apps and games, and limits screen time.
Flextivity Complete is a cloud-based security and activity monitoring solution that helps business owners protect their company Macs and o ce networks while giving them powerful tools to impact the security and productivity of the individuals within their company.
Magnetic North delivers SAAS OnDemand productivity and communications solutions delivering call recording and predictive dialing solutions Since 1998, Magnetic North's solutions have been helping Global 2000 customers such as HP, Vodafone, Stream International, Sirius Radio, Hospital Billing and Collection Services, Chubb, Johnson and Johnson and more to deliver the best possible service to their clients, and increase workforce optimization and and analytics. With over 130,000 users now, in mo
Cicero Insight provides activity intelligence by capturing, storing, and reporting activities and events across applications, time and users to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization.
Clearview creates a culture of high performance and engagement through industry-leading performance management tools. We solve the contact center’s toughest problems, such as: disparate data, delayed access to data, limited visibility, reactive management, and detached agents. We do this by setting the standard in performance analytics with a cloud-based solution that goes beyond reporting by aggregating and displaying data in real-time. Our platform intuitively changes behavior at a human and
Before choosing employee monitoring software, employers should figure out what exactly needs to be monitored and how deeply. Employers also need to consider several factors before committing to an employee monitoring solution, such as the workforce size (remote and in-office) and overall budget. Employers with a call-center workforce may want to consider a solution with phone call monitoring. Employers with a remote workforce may want a comprehensive solution with internet usage tracking. Above all, employers should consider how closely to monitor employees and ensure employees are comfortable with the chosen solution.
Employee monitoring software allows companies to track the quality of an employee’s work and the amount of time an employee spends working. Reports highlight the most productive employees, helping companies visualize the productivity of everyone on their workforce. Monitoring doesn’t just put a spotlight on employees that are struggling to focus on work, but it also shows who the best performers are.
Productivity Insights — By watching and managing how an employee spends their time, managers can measure performance and time wasted during work hours.
Project Focus Insights — When managers are aware of what project an employee is focusing on, they can take the opportunity to pivot the employee’s focus when necessary. For example, if a manager notices an employee prioritizing one task over another task with a closer due date, the manager can confront the employee and request them to turn their focus on a task that requires immediate attention. Many types of employee monitoring software can be integrated into project management software solution to streamline this process.
Security Insights — Employee monitoring opens up the opportunity to prevent and track employee-related security issues. If a company’s network is compromised, email and internet usage monitoring can pinpoint where and when a security breach happened. Additionally, phone calls can be monitored to ensure employees are not sharing sensitive information or accepting sensitive information from customers.
Workforce Transparency — Overall, employee monitoring provides added transparency for management teams. Monitoring gives a high-level view of the overall productivity and roadblocks employees face and allows room for productivity improvements.
All types of management positions benefit from monitoring their employees. The most beneficial aspect of monitoring is the encompassing productivity reporting that gives managers an idea of how their team is performing on day-to-day tasks. This knowledge allows managers to assign tasks based on the performance level of each agent, figure out which tasks certain team members excel at, and figure out potential time-wasting productivity blockers during working hours.
Device Monitoring — Phones and computers can be monitored by managers to keep track of employee calls, emails, and general internet usage. Features like URL blocking can prevent employees from spending time on websites that are not appropriate in a work setting.
Customer Interaction Monitoring — Customer interactions can be monitored to ensure the employee is communicating to customers in a correct, efficient manner. Managers can use insights to see where an employee needs improvement when speaking to a customer over the phone, email, or live chat.
Call Monitoring — Call monitoring allows employers to log and listen in on employee phone calls. Calls are analyzed to ensure they are up to company standards.
Email Monitoring — Email monitoring lets employers log email activity of employees. Internal and external communications can be analyzed in an effort to ensure the employee is sending appropriate deliverables and communicating in a manner that is up to company standards.
Internet Usage Monitoring — Web monitoring allows employers to observe what web pages employees are visiting and for how long. This gives additional insight into where time is being spent most and if an employee is spending an excessive amount of time on websites that are unrelated to work.
Screenshots — Screenshots provide extra context into internet monitoring. Employers have access to real-time views of an employee’s computer screen. Screenshots give extra insight into whether or not the webpage an employee is visiting is appropriate in a work environment.
Time Logging — Employers can view how long an employer is spending on a specific project or webpage, measuring task efficiency.
Task Tracking — Employers can visualize what task the employee is focusing on, which allows managers to step in and communicate task changes to the employee.
Reports — Detailed reports involving all of the employee monitoring features give overall observation into the productivity of an entire workforce.
Lowered Employee Morale — Generally, people don’t like being watched. Not only does it give off a sense of distrust, but it also decreases morale and is considered invasive. Allowing an employee to only focus on work during work hours oftentimes contributes to employee burnout, leading to high turnover rates. Employees shouldn’t be viewed as machines that are required to focus on work for the entirety of their work shift. It’s important for managers to find an appropriate balance when monitoring employees and to make sure employees aren’t discouraged.
Legal Issues — While there are no laws in place that prevent monitoring employees at a private company, legal issues can still arise. It’s essential that employees consent to being monitored. Additionally, some states have specific privacy laws that are worth checking before implementing a solution. For example, California law requires employers to indicate whether they are recording an employee’s work-related calls. Companies with overseas employees also need to consider the privacy laws of other countries. Many countries in Europe, for example, have stricter email monitoring laws.
Misleading Reporting — In many cases, websites that are considered inappropriate for work may be necessary for the employee to visit. For example, a social media specialist will have social media websites in their employee monitoring usage reports. Managers will need to differentiate between what websites are truly work-related and what websites are used to waste time at work.