# Best Enterprise Digital Process Automation (DPA) Software - Page 2 ## How Many Digital Process Automation (DPA) Software Products Does G2 Track? **Total Products under this Category:** 133 ### Category Stats (Jul 2026) - **Average Rating:** 4.57/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** HighGear (+1.06%) - Among all products in this category, HighGear recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Digital Process Automation (DPA) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 8,800+ Authentic Reviews - 133+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Process Automation (DPA) Software ![G2 Grid® for Digital Process Automation (DPA) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-process-automation-dpa/grids.png?focus%5B%5D=3066&focus%5B%5D=1507&focus%5B%5D=18747&focus%5B%5D=1221&focus%5B%5D=20785&focus%5B%5D=14030&focus%5B%5D=1711&focus%5B%5D=114120) Highlighted products: Laserfiche, Appian, AuraQuantic, Pega Platform, Bizagi, Nintex, Creatio, and Quixy. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-process-automation-dpa/grids.json?focus%5B%5D=laserfiche&focus%5B%5D=appian&focus%5B%5D=auraquantic&focus%5B%5D=pega-platform&focus%5B%5D=bizagi&focus%5B%5D=nintex-nintex&focus%5B%5D=creatio&focus%5B%5D=quixy&segment=enterprise) **Sponsored** ### SAP Build SAP Build is a unified low-code development platform that empowers everyone—from business experts to professional developers—to create and innovate faster. It combines three powerful components: SAP Build Apps (for visual app development), SAP Build Process Automation (for workflow and robotic process automation/RPA), and SAP Build Work Zone (for creating engaging business sites). Built on the SAP Business Technology Platform (BTP) and powered by the Joule AI copilot, SAP Build accelerates digital transformation by allowing fusion teams to develop enterprise applications and extensions that adhere to the clean core strategy, ensuring scalability and compliance across the organization. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1614&secure%5Bchosen_at%5D=2026-08-01T00%3A32%3A29Z&secure%5Bdisplayable_resource_id%5D=660&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=660&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1260734&secure%5Bresource_id%5D=1614&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-process-automation-dpa%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=a7bc96029bb5d416aab149ffc772a3d7f86ea2d21a0ea60be4130fc3d37cd6fa&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2025%2F11%2Ff210ddf6-2b7f-0010-bca6-c68f7e60039b.html%3Fcampaigncode%3DCRM-YJ25-BTP-408474%26source%3DBUILD-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [PagerDuty Process Automation](https://www.g2.com/products/pagerduty-process-automation/reviews) Your company isn’t as efficient as it could be because your unique systems and processes don’t fit the way you work. As a result, people end up doing a lot of manual work outside, in between, and within those systems, causing poor employee and customer experiences, potential errors and unnecessary steps. That’s where Catalytic comes in. We’re a no-code cloud platform that enables business users to create smart workflows for the way your work should be, not how it has to be. This creates a leaner, more digitized business, enabling greater efficiencies and visibility within your operations, and a sharper competitive edge. Essentially, you can achieve far more with less effort, cost and risk. Stop drowning in disorganization and overcome the years-long obstacles to help you innovate. Just ask our customers, like Bosch, Dentsu Aegis Network, Edwards Elmhurst Hospital, Mayo Clinic, TalentWave, Spikeball, and UL. To learn more, visit: https://catalytic.com Catalytic successfully completes SOC 2 Type 2 and HIPAA examinations https://www.prweb.com/releases/catalytic\_successfully\_completes\_soc\_2\_and\_hipaa\_examinations/prweb17323085.htm **Average Rating:** 4.7/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate PagerDuty Process Automation? - **Workflow Automation:** 9.4/10 (Category avg: 9.0/10) - **Data Mapping:** 9.4/10 (Category avg: 8.7/10) - **Workflow Mapping:** 8.9/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind PagerDuty Process Automation? - **Seller:** [Catalytic](https://www.g2.com/sellers/catalytic) - **Year Founded:** 2015 - **HQ Location:** Chicago, IL - **Twitter:** @catalytic 626 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a28842283a4a140e8db48c2c04be7e449612ca99941e44b0901bd43c45dbb1e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10192676%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Large, 28% Medium #### What Are Recent G2 Reviews of PagerDuty Process Automation? **["Term associated with progress and innovation in the best way"](https://www.g2.com/survey_responses/pagerduty-process-automation-review-8627760)** **Rating:** 4.5/5.0 stars _— Pedro M._ [Read full review](https://www.g2.com/survey_responses/pagerduty-process-automation-review-8627760) **["Second best software to get user friendly UI/UX design for your website"](https://www.g2.com/survey_responses/pagerduty-process-automation-review-9053211)** **Rating:** 4.0/5.0 stars _— Pragya J._ [Read full review](https://www.g2.com/survey_responses/pagerduty-process-automation-review-9053211) #### What Are G2 Users Discussing About PagerDuty Process Automation? - [What does Catalytic do?](https://www.g2.com/discussions/what-does-catalytic-do) - [Who owns catalytic?](https://www.g2.com/discussions/who-owns-catalytic) - [What is catalytic automation?](https://www.g2.com/discussions/what-is-catalytic-automation) - [What is catalytic tool?](https://www.g2.com/discussions/what-is-catalytic-tool) ### [ProcessMaker](https://www.g2.com/products/processmaker/reviews) ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast. Business users can contribute without heavy training, while IT can extend, integrate, and standardize across the organization. ProcessMaker supports everything from simple approvals to mission-critical operations, works for SMEs and enterprises, and integrates with virtually any tech stack—so you can modernize without ripping and replacing what you already have. **Average Rating:** 4.3/5.0 **Total Reviews:** 275 #### How Do G2 Users Rate ProcessMaker? - **Workflow Automation:** 8.7/10 (Category avg: 9.0/10) - **Data Mapping:** 8.3/10 (Category avg: 8.7/10) - **Workflow Mapping:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind ProcessMaker? - **Seller:** [Decisions](https://www.g2.com/sellers/decisions) - **Year Founded:** 2010 - **HQ Location:** Virginia Beach, Virginia - **Twitter:** @decisions 466 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=901976ebb9503fb709cd5b021c2f1abdc53a3d1b7502a1f55b8c043d8518b378&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2373238%2F&secure%5Burl_type%5D=linkedin_company_website) 322 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 40% Medium, 35% Large #### What Do G2 Reviewers Say About ProcessMaker? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless automation** features of ProcessMaker, enabling easy business process creation without deep coding knowledge. - Users value the **efficiency** of ProcessMaker, facilitating quick workflow creation and management for all users. - Users find the **customer support** of ProcessMaker invaluable, aiding them through development and integration with ease. - Users rave about the **ease of learning** ProcessMaker, making workflow management accessible for everyone quickly. - Users value the **ease of work** with ProcessMaker, enjoying its simple interface and quick learning curve for workflows. ##### Cons - Users face **functionality limitations** in ProcessMaker, struggling with basic tasks like inputting signatures and changing assignment rules. - Users experience **missing features** like signature input and seamless assignment rule changes, hindering basic functionality. - Users dislike the **hidden bugs** in ProcessMaker that disrupt workflows and indicate underlying app issues. - Users find the **limited features** of ProcessMaker frustrating, as essential tasks are often unsupported. - Users report **performance issues** due to hidden bugs that disrupt workflows and indicate app instability. #### What Are Recent G2 Reviews of ProcessMaker? **["ProcessMaker is an excellent business process automation software."](https://www.g2.com/survey_responses/processmaker-review-10551224)** **Rating:** 5.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/processmaker-review-10551224) **["Efficient workflow automation tool"](https://www.g2.com/survey_responses/processmaker-review-10536107)** **Rating:** 4.0/5.0 stars _— Izuchukwu M._ [Read full review](https://www.g2.com/survey_responses/processmaker-review-10536107) #### What Are G2 Users Discussing About ProcessMaker? - [What is ProcessMaker used for?](https://www.g2.com/discussions/what-is-processmaker-used-for) - [How do you use process maker?](https://www.g2.com/discussions/how-do-you-use-process-maker) - [What is Process maker?](https://www.g2.com/discussions/what-is-process-maker) - [What are the three key components of a BPM system?](https://www.g2.com/discussions/processmaker-what-are-the-three-key-components-of-a-bpm-system) - 1 comment - [What are the features of BPM?](https://www.g2.com/discussions/what-are-the-features-of-bpm) ### [TrackVia](https://www.g2.com/products/trackvia/reviews) TrackVia is the most trusted low-code solution used by IT and business professionals to transform manual or spreadsheet-driven processes into streamlined web and mobile apps. TrackVia requires no complex coding. Users simply configure or edit apps using the drag-and-drop interface. TrackVia easily automates steps in any process and connects into any system, providing centralized, accurate, and real-time visibility. Don't wait. Start digitizing your key processes today. **Average Rating:** 4.5/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate TrackVia? - **Workflow Automation:** 10.0/10 (Category avg: 9.0/10) - **Data Mapping:** 10.0/10 (Category avg: 8.7/10) - **Workflow Mapping:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind TrackVia? - **Seller:** [TrackVia](https://www.g2.com/sellers/trackvia) - **Year Founded:** 2006 - **HQ Location:** Denver, Colorado - **Twitter:** @trackvia 2,721 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=359d30103a989834dc3444dc53f66c5029f805af9ece8242f84a73c2ef5d89f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1044993%2F&secure%5Burl_type%5D=linkedin_company_website) 60 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Medium, 28% Large #### What Do G2 Reviewers Say About TrackVia? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of TrackVia, streamlining data creation and updates through app integrations. - Users value the **easy integrations** of TrackVia, streamlining automated data management and enhancing workflow efficiency. - Users value the **seamless integrations** of TrackVia, enabling efficient automation and data management across applications. ##### Cons - Users find the **limited features** of the mobile app less effective, especially missing quick filters available on the web. - Users find the **limited mobile functionality** frustrating, especially lacking essential features like quick filters for data views. - Users find the **missing features** in the Mobile App, like quick filters, hinder usability compared to the web version. #### What Are Recent G2 Reviews of TrackVia? **["Incredible Technology for Citizen Developers"](https://www.g2.com/survey_responses/trackvia-review-6542138)** **Rating:** 5.0/5.0 stars _— Jacob H._ [Read full review](https://www.g2.com/survey_responses/trackvia-review-6542138) **["Workflow platform with integrations"](https://www.g2.com/survey_responses/trackvia-review-12077876)** **Rating:** 4.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/trackvia-review-12077876) ### [BRYTER](https://www.g2.com/products/bryter/reviews) BRYTER enables expert teams like Legal and Compliance to make their knowledge available digitally. BRYTER applications collect the relevant information, process it intelligently, and provide the answers, decisions, and documents business partners need, transforming experts into business enablers. Global enterprises like McDonalds and ING, Law Firms like Linklaters and DLA Piper, and professional service firms like Deloitte, PwC, and KPMG, use BRYTER’s no-code platform to build applications that reduce repetitive tasks for experts, mitigate risk, and accelerate business outcomes. BRYTER is a remote-first company with offices in New York, London, Frankfurt and Berlin. www.bryter.com **Average Rating:** 4.7/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate BRYTER? - **Workflow Automation:** 8.3/10 (Category avg: 9.0/10) - **Data Mapping:** 7.2/10 (Category avg: 8.7/10) - **Workflow Mapping:** 9.4/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind BRYTER? - **Seller:** [BRYTER](https://www.g2.com/sellers/bryter-1d888a14-56d4-4c82-a3da-09d46169e547) - **Year Founded:** 2018 - **HQ Location:** New York - **Twitter:** @BRYTER\_io 1,030 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6e6f98a09a1211e796b6ec261d534aa1c67d7e5146ff13e75724ed74f31b366&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrytergmbh%2F&secure%5Burl_type%5D=linkedin_company_website) 84 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Legal Services - **Company Size:** 42% Small, 38% Large #### What Do G2 Reviewers Say About BRYTER? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **AI features easy to use** , streamlining documentation with impressive accuracy for non-technical individuals. - Users find BRYTER's **automation features** extremely user-friendly, simplifying documentation even for non-technical professionals. - Users find BRYTER's **automation efficiency** exceptional, simplifying documentation for even non-technical professionals like lawyers. - Users find BRYTER's **ease of use** appealing, especially non-technical individuals benefiting from automated documentation features. - Users value the **time-saving AI automation** in BRYTER, making documentation easy and efficient for non-technical users. ##### Cons - Users find the **dashboard lacking in detail** and express a desire for improved reporting and integration capabilities. - Users find **difficult learning** curves due to a lack of detailed dashboard and challenging integration processes. - Users note **feature issues** with BRYTER, citing lack of detailed dashboards and challenging integrations. - Users find **functionality limitations** in BRYTER, particularly in dashboard details and integration challenges. - Users find **integration issues** challenging, with a lack of detail and built-in reporting features on the dashboard. #### What Are Recent G2 Reviews of BRYTER? **["Customized Document Generation Tool"](https://www.g2.com/survey_responses/bryter-review-8202590)** **Rating:** 4.5/5.0 stars _— Gerald B._ [Read full review](https://www.g2.com/survey_responses/bryter-review-8202590) **["Very Easy to Use, Even for Non-Technical Users"](https://www.g2.com/survey_responses/bryter-review-12239150)** **Rating:** 4.0/5.0 stars _— Sahil P._ [Read full review](https://www.g2.com/survey_responses/bryter-review-12239150) #### What Are G2 Users Discussing About BRYTER? - [How do you use Bryter?](https://www.g2.com/discussions/how-do-you-use-bryter) - [What is BRYTER io?](https://www.g2.com/discussions/what-is-bryter-io) - [Who owns BRYTER?](https://www.g2.com/discussions/who-owns-bryter) - [What does BRYTER do?](https://www.g2.com/discussions/what-does-bryter-do) ### [PMG Platform](https://www.g2.com/products/pmg-platform/reviews) The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate PMG Platform? - **Workflow Automation:** 9.3/10 (Category avg: 9.0/10) - **Data Mapping:** 9.1/10 (Category avg: 8.7/10) - **Workflow Mapping:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind PMG Platform? - **Seller:** [PMG](https://www.g2.com/sellers/pmg-a76c3e81-e6cb-433d-a82e-c52ea2a089e2) - **Year Founded:** 1997 - **HQ Location:** Atlanta, Georgia - **Twitter:** @pmgnetinc 183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c01de5f58de219f8c49eedd99f5e59deda7c2b166a42064d06938b242eba3b54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F550375%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 75% Large, 17% Medium #### What Are Recent G2 Reviews of PMG Platform? **["PMG Platform makes it extremely easy to develop easy-to-use apps and services for our customers"](https://www.g2.com/survey_responses/pmg-platform-review-8885563)** **Rating:** 5.0/5.0 stars _— Rob D._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8885563) **["PMG has been a lifesaver in areas of documentation for our Human Resources Department."](https://www.g2.com/survey_responses/pmg-platform-review-8909260)** **Rating:** 4.0/5.0 stars _— Sidney R._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8909260) #### What Are G2 Users Discussing About PMG Platform? - [What is PMG Platform used for?](https://www.g2.com/discussions/what-is-pmg-platform-used-for) - [‹ Prev‹ Prev](/categories/digital-process-automation-dpa/enterprise?order=g2_score#product-list) - [1](/categories/digital-process-automation-dpa/enterprise?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [HCM Software](https://www.g2.com/categories/hcm-software) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [ETL Tools](https://www.g2.com/categories/etl-tools) [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms) Similar Categories - [Business Automation Platforms (BAPs)](/categories/business-automation-platforms-baps) - [Business Process Management](/categories/business-process-management) - [Business Process Simulation](/categories/business-process-simulation) - [Decision Management Platforms](/categories/decision-management-platforms) - [Intelligent Document Processing (IDP)](/categories/intelligent-document-processing-idp) - [Other Process Automation](/categories/other-process-automation) - [Process Mining](/categories/process-mining-tools) - [Process Orchestration](/categories/process-orchestration) - [Robotic Process Automation (RPA)](/categories/robotic-process-automation-rpa) - [Workflow Management](/categories/workflow-management) [Browse Digital Process Automation (DPA) Themes](/categories/digital-process-automation-dpa/themes) ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry") BB Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Updated Products classified in the overall Digital Process Automation (DPA) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Digital Process Automation (DPA) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Digital Process Automation (DPA) category. In addition to qualifying for inclusion in the Digital Process Automation (DPA) Software category, to qualify for inclusion in the Enterprise Business Digital Process Automation (DPA) Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. Show More * * * ## How Do You Choose the Right Digital Process Automation (DPA) Software? ### What You Should Know About Digital Process Automation (DPA) Software ### What is Digital Process Automation (DPA) Software? Digital process automation (DPA) software is a relative newcomer in the [process automation](https://www.g2.com/categories/process-automation) space. In some regards, it is a continuation of, and improvement to, traditional [business process management software](https://www.g2.com/categories/business-process-management), as it also helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. A key difference is that DPA involves an aspect of intelligence, or artificial intelligence, inasmuch as it is focused on providing an end-to-end solution to improve workflows and processes. As opposed to [robotic process automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa), which focuses on the automation of particular tasks, DPA provides a platform that is used to transform an entire business, providing an end-to-end approach to automation. These tools include the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow. While these types of automation technologies are often perceived as fundamentally back-office solutions, successful companies are leveraging it for managing all aspects of workflow automation, including customer service, recruitment, leave management, and much more. Key Benefits of DPA Software - Increase productivity, to allow workers to focus on higher-level, human-centric tasks - Boost efficiency by giving humans the automation tools they need to succeed - Improve accuracy through tried-and-tested automation that removes the possibility of human error ### Why Use Digital Process Automation (DPA) Software? Businesses often cite automation being too difficult and complicated to implement as a key concern. Therefore, many tremble in fear and do not even begin on their journey toward automation. However, the landscape provides easy-to-use, drag-and-drop friendly tools such as DPA software, which will quickly help business users get up and running with little to no IT support needed. By leveraging powerful and easy-to-use workflow automation software, one can look at business processes with a bird’s-eye view and streamline the processes that make up the core of a business. Instead of working on automating individual tasks, smart businesses are looking at revamping and transforming processes to change the way they are running their business as a whole. **Revamp business processes —** Organizations can get set in their ways, becoming entrenched in how they do things. With DPA, they can intelligently think about and execute their processes in an automated fashion. **Give power to the citizen developer —** DPA software allows the citizen developer the ability to iterate and create new business applications with an easy-to-use low-code or no-code interface. **Reduce costs —** With this software, businesses can streamline their processes and increase efficiency, thus delivering desired outcomes with speed and precision. This increase in efficiency will often result in the reduction of costs, whether that be labor costs or software expenditure. ### Who Uses Digital Process Automation (DPA) Software? As a software category which is aimed at improving a company’s workflow as a whole, it cuts across organizations and impacts the jobs of a large swath of business professionals, with benefits both internal as well external to the business. **Human resources —** HR, or employee success, can use the technology to do everything from employee onboarding to facilitating document retrieval. **Customer service —** Customer service agents or representatives can benefit from DPA with its capabilities to provide automated responses to customer queries. **Finance and procurement —** Finance and procurement teams can improve their processes with automated invoicing, smarter procurement, payroll, and more. **Sales and marketing —** Sales and marketing teams can build dynamic flows to help them with everything from pricing to personalized advertising, and everything in between. ### Kinds of Digital Process Automation (DPA) Software DPA software is easy to use by definition. However, the solutions can differ in terms of the extent to which coding is necessary, or even possible, to use or improve the product. **Low-code digital process automation (DPA) —** Allow business users to automate workflows quickly with minimal coding, reducing the need for extensive coding experience. **No-code digital process automation (DPA) —** Provide drag-and-drop tools that enable businesses to develop software quickly without coding. ### Digital Process Automation (DPA) Software Features DPA software not only allows citizen developers with minimal to no coding experience to streamline business processes. It also gives the user, or the company as a whole, visibility into the automation at work. **Dashboards and Analytics—** Gives the organization the data visualization and analytical capabilities they need to be able to better understand the effectiveness of the solution. Users can also drill down into the effectiveness of particular processes within a broader workflow. **Drag-and-drop interface —** Empowers users to build simple or complex workflows with a simple user-friendly interface **Collaboration —** Allows individuals or teams to work together to create workflows. [**Workflows**](https://www.g2.com/categories/digital-process-automation-dpa/f/workflow-automation) **—** Users can build simple or complex workflows, depending on their desired outcome as well as their skill level. Those looking to build more advanced workflows can typically use coding. Other features of digital process automation software: [Workflow Mapping](https://www.g2.com/categories/digital-process-automation-dpa/f/workflow-mapping), [Document Management](https://www.g2.com/categories/digital-process-automation-dpa/f/document-management), [Logic & Conditions](https://www.g2.com/categories/digital-process-automation-dpa/f/logic-and-conditions), [Mobile Friendly Forms](https://www.g2.com/categories/digital-process-automation-dpa/f/mobile-friendly-forms), [Robotic Process Automation](https://www.g2.com/categories/digital-process-automation-dpa/f/robotic-process-automation). ### Trends Related to Digital Process Automation (DPA) Software DPA software is the next step in the journey toward automation and digital transformation. For decades, companies have realized that business success frequently involves some aspect of digital transformation; businesses adopt technology and adapt their business processes to leverage digital tools and all they have to offer. In that spirit, businesses are turning to automation, increasingly AI-powered or smart automation, to boost or accelerate their digital transformation. **Smart automation —** Companies have been turning toward automation for decades (perhaps centuries if one includes inventions like sewing and knitting machines). However, the 21st century has ushered in an era of intelligent automation in which artificial intelligence and other advanced technologies are making automation smarter by automatically optimizing workflows, suggesting improvements to processes, and more. **Processes to workflows —** Businesses can easily get siloed, with particular departments getting hyper-focused on their particular processes and tasks. This has been a historical problem and remains a perennial one. However, there is a shift toward bringing businesses back together as a unified whole, and making sure there is a coherent workflow in place which joins the previously disparate parts of the whole. DPA and similar technologies are at the forefront of this trend and are helping to make this a reality. ### Potential Issues with Digital Process Automation (DPA) Software **Job displacement —** With any automation tool, there is a risk and concern of the automation leading to job loss. Businesses must be aware of this challenge and have a duty to properly communicate the impact on employees. **Integration —** Although by its very nature DPA integrates with a business’ existing systems, not all DPA software solutions can integrate with every other business software on the market, especially legacy ones. **Internal buy-in struggles —** As with many forms of technological innovation, it can sometimes be a challenge to convince colleagues that it is necessary to implement a particular solution and that there must be a change to processes as they stand. ### Software and Services Related to Digital Process Automation (DPA) Software DPA stands at the intersection between [process automation software](https://www.g2.com/categories/process-automation) and [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad), as it provides a no-code or low-code platform that facilitates process automation. **Automation —** On the automation front, DPA shares many features with [business process management (BPM)](https://www.g2.com/categories/business-process-management)software and [robotic process automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa), inasmuch as they all allow businesses to reach organizational goals by automating business processes. A business in the early stages of automation might look toward [process mining software](https://www.g2.com/categories/process-mining) to better understand their current processes. **Rapid application development (RAD) software —** Businesses looking for broader-purpose tools which allow citizen developers to rapidly build applications should look at RAD software. These tools provide base-level code, scripts, and integrations so companies can prototype, build, or scale applications without developing complex infrastructures. Both developers and non-developers can use these tools to practice rapid application development with customized workflows and functionality.