# Best Digital Employee Experience (DEX) Management Software

## How Many Digital Employee Experience (DEX) Management Software Products Does G2 Track?

**Total Products under this Category:** 40

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TeamViewer ONE (+2.85%) - Among all products in this category, TeamViewer ONE recorded the largest rating increase compared to last month

_Last updated: August 03, 2026_

## How Does G2 Rank Digital Employee Experience (DEX) Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 8,800+ Authentic Reviews
- 40+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Employee Experience (DEX) Management Software
 ![G2 Grid® for Digital Employee Experience (DEX) Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-employee-experience-dex-management/grids.png?focus%5B%5D=25420&focus%5B%5D=825&focus%5B%5D=1380910&focus%5B%5D=1311093&focus%5B%5D=1794098&focus%5B%5D=53828&focus%5B%5D=40239&focus%5B%5D=149733)

Highlighted products: Nexthink, Chrome Enterprise, FlexxClient, Workelevate, HP Workforce Experience Platform, Automation Anywhere Agentic Process Automation, Teamviewer DEX, and Firstbase.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-employee-experience-dex-management/grids.json?focus%5B%5D=nexthink&focus%5B%5D=chrome-enterprise&focus%5B%5D=flexxible-flexxclient&focus%5B%5D=workelevate&focus%5B%5D=hp-workforce-experience-platform&focus%5B%5D=automation-anywhere-agentic-process-automation&focus%5B%5D=teamviewer-dex&focus%5B%5D=firstbase-firstbase)

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### [Nexthink](https://www.g2.com/products/nexthink/reviews)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 352

#### How Do G2 Users Rate Nexthink?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Nexthink?

- **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink)
- **Company Website:** www.nexthink.com
- **Year Founded:** 2004
- **HQ Location:** Prilly, CH
- **Twitter:** @NexthinkNews  
3,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c65eeda3344a46edaf42163953561bb1d4482dbd1181c1a70d40f758cb76a2ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F92771%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 83% Large, 12% Medium

#### What Do G2 Reviewers Say About Nexthink?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience.
- Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly.
- Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively.
- Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity.
- Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives.

##### Cons

- Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features.
- Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis.
- Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features.
- Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility.
- Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features.

#### What Are Recent G2 Reviews of Nexthink?

**["Nexthink Has Become a Core Platform for DEX, Visibility, and Automation."](https://www.g2.com/survey_responses/nexthink-review-13163082)**

**Rating:** 5.0/5.0 stars

_— Ben J._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-13163082)

**["One year with Nexthink transformed my career"](https://www.g2.com/survey_responses/nexthink-review-11699586)**

**Rating:** 5.0/5.0 stars

_— Ryan W._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586)

#### What Are G2 Users Discussing About Nexthink?

- [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment
- [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment
- [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment

### [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews)

Chrome Enterprise is a suite of business offerings that includes Chrome browser, Chrome's cloud management tool Chrome Enterprise Core, and the advanced security capabilities in Chrome Enterprise Premium.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,785

#### How Do G2 Users Rate Chrome Enterprise?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Chrome Enterprise?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 40% Small, 37% Medium

#### What Do G2 Reviewers Say About Chrome Enterprise?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Chrome Enterprise, which simplifies navigation and enhances productivity.
- Users value the **seamless Google integration** of Chrome Enterprise, enhancing productivity and collaboration across devices.
- Users value the **strong security and centralized management** features of Chrome Enterprise, enhancing workplace protection and efficiency.
- Users value the **strong security features** of Chrome Enterprise, appreciating the effortless management and protection against threats.
- Users commend the **reliable performance** of Chrome Enterprise, ensuring consistent productivity and peace of mind with security features.

##### Cons

- Users experience **slow performance** with Chrome Enterprise, especially when opening multiple tabs or on older hardware.
- Users struggle with **high RAM consumption** on Chrome, which leads to slow performance and decreased productivity.
- Users often criticize Chrome Enterprise for its **high RAM usage** , which can slow down older or less powerful computers.
- Users express concerns about **data privacy** issues, with Chrome Enterprise consuming excessive user information for advertisements.
- Users find the **limited customization** in Chrome Enterprise frustrating, hindering the addition of necessary tools and shortcuts.

#### What Are Recent G2 Reviews of Chrome Enterprise?

**["Centralized, Secure Chrome Management That Integrates Seamlessly with Google Workspace"](https://www.g2.com/survey_responses/chrome-enterprise-review-13141685)**

**Rating:** 4.5/5.0 stars

_— LOKESH G._

[Read full review](https://www.g2.com/survey_responses/chrome-enterprise-review-13141685)

**["Chrome Enterprise: Strong Security and Performance for Cloud Development"](https://www.g2.com/survey_responses/chrome-enterprise-review-13042414)**

**Rating:** 4.0/5.0 stars

_— Akash A._

[Read full review](https://www.g2.com/survey_responses/chrome-enterprise-review-13042414)

#### What Are G2 Users Discussing About Chrome Enterprise?

- [I'm new to Chrome and struggling to manage extensions efficiently. Can someone guide me through optimizing their usage?](https://www.g2.com/discussions/i-m-new-to-chrome-and-struggling-to-manage-extensions-efficiently-can-someone-guide-me-through-optimizing-their-usage) - 4 comments
- [What is Chrome used for?](https://www.g2.com/discussions/what-is-chrome-used-for) - 3 comments

### [FlexxClient](https://www.g2.com/products/flexxible-flexxclient/reviews)

FlexxClient, developed by Flexxible, is an endpoint management solution designed to optimize and secure the digital workspace experience. It serves as a lightweight, efficient client for accessing virtual desktops and applications in various environments, including cloud, hybrid, and on-premises. FlexxClient aims to enhance both the user and IT admin experience by providing reliable, secure, and high-performance connections to virtual desktops while simplifying endpoint management. One of FlexxClient's standout features is its compatibility with a wide range of devices and operating systems, enabling employees to work on their preferred devices while maintaining a consistent user experience. By leveraging FlexxClient, organizations can ensure smooth, high-quality connections to virtual desktops, regardless of device or location, making it an ideal solution for businesses with distributed or remote workforces. FlexxClient also includes robust security measures, crucial for organizations that handle sensitive data or require compliance with strict security standards. Key security features include multi-factor authentication, secure boot, and encrypted connections, which help safeguard data from unauthorized access. Additionally, FlexxClient allows IT administrators to manage endpoint policies centrally, ensuring consistent security practices across all devices. For IT teams, FlexxClient simplifies endpoint management with tools that support remote troubleshooting, automated software updates, and remote configuration of devices. These capabilities minimize disruptions, reduce the need for in-person support, and ensure that devices are always up-to-date and secure. FlexxClient also provides detailed insights and analytics into endpoint usage and performance, allowing IT teams to optimize resource allocation and address any issues proactively. FlexxClient's user-friendly interface makes it easy for employees to connect to their virtual desktops with minimal setup, reducing the need for technical support and streamlining the onboarding process. For organizations, this ease of use translates into faster adoption, reduced training times, and enhanced productivity. Overall, FlexxClient by Flexxible is a powerful tool for businesses looking to secure and optimize their digital workspaces. Its flexibility, robust security, and ease of management make it a valuable addition to any organization relying on virtual desktops, ensuring seamless access and simplified endpoint management across a range of devices and locations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate FlexxClient?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind FlexxClient?

- **Seller:** [Flexxible](https://www.g2.com/sellers/flexxible-4be3d375-82d5-42f0-be40-b85796a5a21e)
- **Year Founded:** 2002
- **HQ Location:** Terrassa, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14956d39dbb9ab89a28b39180348422a285e80be7bc02b0de47ef7848966242e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflexxible-it&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 50% Large, 40% Medium

#### What Are Recent G2 Reviews of FlexxClient?

**["First-Class Automation and Visibility with FlexxClient"](https://www.g2.com/survey_responses/flexxclient-review-13158379)**

**Rating:** 5.0/5.0 stars

_— Francisco B._

[Read full review](https://www.g2.com/survey_responses/flexxclient-review-13158379)

**["Support automation, fleet control, calculation of savings on licenses."](https://www.g2.com/survey_responses/flexxclient-review-13088603)**

**Rating:** 5.0/5.0 stars

_— tlorenzozafra ._

[Read full review](https://www.g2.com/survey_responses/flexxclient-review-13088603)

### [Workelevate](https://www.g2.com/products/workelevate/reviews)

Workelevate is a Digital Workplace Transformation Platform that brings efficiency to workplace support and elevates employee experience. With its three core offerings—IT Copilot, Digital Employee Experience (DEX), and Endpoint Management—Workelevate empowers employees with faster resolutions, enables IT teams to work smarter with automation, and ensures enterprises achieve higher productivity with optimized resources. 1. IT Copilot An AI-powered digital assistant that takes the load off IT by resolving routine issues instantly—password resets, software installs, troubleshooting, and more. It integrates with leading ITSM platforms like ServiceNow, Jira,BMC, Manage Engine, and Freshservice, cutting down ticket volumes and freeing IT teams to focus on strategic priorities. Highlights: Automates up to 70–75% of repetitive IT tickets Conversational self-service on Teams, Slack, Google chat, and browsers. Request workflows, troubleshooters, and service automation Faster ticket resolutions with minimal IT involvement 2. Digital Employee Experience (DEX) Workelevate ensures employees enjoy a seamless digital workplace. It proactively monitors device performance, captures employee sentiment, and enables IT to address issues before they impact productivity—turning support from reactive to proactive. Highlights: Root Cause Analysis (RCA) and self-healing Device + Technology experience score Employee feedback & campaign engagement Proactive detection and resolution of issues 3. Endpoint Management Workelevate provides IT teams with end-to-end visibility and control over enterprise endpoints. From patching and asset tracking to remote remediation and self-healing, it keeps devices compliant, secure, and optimized without disrupting employees. Highlights: Automated patch detection, scheduling, rollback & compliance Asset inventory & license usage tracking Remote software distribution & endpoint configuration

**Average Rating:** 4.8/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate Workelevate?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Workelevate?

- **Seller:** [Workelevate](https://www.g2.com/sellers/workelevate)
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c816d8a4395f1ad410d88fe302eb86e3f72fb4c122e0f1e201e2fbbdf5b1c2ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworkelevate&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 100% Medium, 52% Large

#### What Are Recent G2 Reviews of Workelevate?

**["Excellent Self-Service Capabilities and a Reliable Interface"](https://www.g2.com/survey_responses/workelevate-review-12756452)**

**Rating:** 5.0/5.0 stars

_— Yuvraj S._

[Read full review](https://www.g2.com/survey_responses/workelevate-review-12756452)

**["Reliable Patch Management with Great Rollback Feature"](https://www.g2.com/survey_responses/workelevate-review-12007996)**

**Rating:** 4.5/5.0 stars

_— Arti R._

[Read full review](https://www.g2.com/survey_responses/workelevate-review-12007996)

### [HP Workforce Experience Platform](https://www.g2.com/products/hp-workforce-experience-platform/reviews)

HP Workforce Experience Platform (WXP) is an AI-powered enterprise platform that helps IT teams manage, analyze, and improve the digital employee experience across devices and environments. It provides a single platform to see, understand, and fix how technology impacts employees with full visibility across PCs, Macs, printers, and collaboration devices. WXP uses AI-driven insights from telemetry and employee sentiment to identify productivity blockers, detect anomalies, and recommend actions. It enables proactive support by preventing and resolving issues before they impact employees, using automation and remediation tools. The platform measures and improves digital employee experience through surveys and analytics, while reducing help desk tickets and downtime. It helps optimize IT budgets, plan hardware refresh cycles, and manage software usage more effectively.

**Average Rating:** 4.2/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate HP Workforce Experience Platform?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HP Workforce Experience Platform?

- **Seller:** [HP](https://www.g2.com/sellers/hp)
- **Year Founded:** 1939
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HP  
1,091,979 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4b6df0216f27d43177cc2b62d735ca6f11b8cc7c154c9d688b345809ec91c9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5390798%2F&secure%5Burl_type%5D=linkedin_company_website)  
137,941 employees on LinkedIn®
- **Ownership:** HPQ

#### Who Uses This Product?

- **Company Size:** 38% Medium, 33% Small

#### What Are Recent G2 Reviews of HP Workforce Experience Platform?

**["Compatible and Reliable for Getting My Job Done"](https://www.g2.com/survey_responses/hp-workforce-experience-platform-review-12482173)**

**Rating:** 5.0/5.0 stars

_— Nekisla R._

[Read full review](https://www.g2.com/survey_responses/hp-workforce-experience-platform-review-12482173)

**["Beyond Boundaries: Teradici CAS and the Future of Remote Connectivity"](https://www.g2.com/survey_responses/hp-workforce-experience-platform-review-9131608)**

**Rating:** 4.5/5.0 stars

_— Abhishek R._

[Read full review](https://www.g2.com/survey_responses/hp-workforce-experience-platform-review-9131608)

### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,056

#### How Do G2 Users Rate Automation Anywhere Agentic Process Automation?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Automation Anywhere Agentic Process Automation?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Company Website:** www.AutomationAnywhere.com
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** RPA Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Large, 23% Medium

#### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Automation Anywhere Agentic Process Automation makes bot development simple and efficient.
- Users love the **ease of automating tasks** with Automation Anywhere, enjoying its intuitive interface and time-saving capabilities.
- Users appreciate the **efficiency** of Automation Anywhere, simplifying automation and enhancing process performance across various applications.
- Users admire the **ease of automation** with Automation Anywhere, enabling non-coders to effortlessly create bots.
- Users appreciate the **intuitive user interface** of Automation Anywhere, enhancing automation ease and efficiency across processes.

##### Cons

- Users find the **pricing model complex and high** , which can be challenging for small teams or individuals.
- Users face a **steep learning curve** with Automation Anywhere, particularly when navigating advanced features and complex workflows.
- Users note the **missing features** in Automation Anywhere, impacting functionality and complicating automation tasks.
- Users frequently face **software bugs** that disrupt automation tasks and lead to frustrating experiences throughout the process.
- Users struggle with **bot issues** like complex UI, debugging challenges, and the steep learning curve for beginners.

#### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation?

**["It was a good experience as it was easy to understand and have lots of features like AARI."](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)**

**Rating:** 4.0/5.0 stars

_— Siddharth D._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)

**["Smooth Shift from Traditional RPA to Agentic Automation"](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)**

**Rating:** 4.0/5.0 stars

_— Nandini J._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)

#### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation?

- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 2 comments
- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments
- [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment
- [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote
- [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation)

### [Teamviewer DEX](https://www.g2.com/products/teamviewer-dex/reviews)

The TeamViewer DEX platform is a real-time autonomous Digital Employee Experience (DEX) solution that fixes digital workforce problems fast and forever, improving compliance, reducing costs, and delivering a superior digital experience for users.​ Key Capabilities: Autonomous Digital Workplace Management​ Endpoint Troubleshooting Endpoint Automation Employee sentiment surveys and notifications Experience Analytics Patch management Virtual Assistant for ServiceNow ServiceNow embedded troubleshooting and remediation Application Experience Management (AXM) Hardware and software asset management Virtual Desktop Experience (VDX) Software Reclaim Content Distribution for Microsoft Configuration Manager Hardware Lifecycle Management Digital Experience Observability Real-time actions for Microsoft Intune Low code/no code automation​ AI insights and recommendations Business Impact dashboard M365 application monitoring Unified Communications app monitoring Network monitoring

**Average Rating:** 4.4/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate Teamviewer DEX?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Teamviewer DEX?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Oil & Energy
- **Company Size:** 72% Large, 16% Medium

#### What Do G2 Reviewers Say About Teamviewer DEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **proactive support and powerful features** of Teamviewer DEX, enhancing user interaction and efficiency.
- Users value the **automation capabilities** of Teamviewer DEX, enhancing endpoint management and improving operational efficiency.
- Users highlight the **time-saving automation** of Teamviewer DEX, streamlining endpoint management and enhancing operational efficiency.
- Users appreciate the **ease of use** in TeamViewer DEX, highlighting its straightforward implementation and user-friendly features.
- Users appreciate the **easy implementation** of Teamviewer DEX, enabling seamless integration and efficient IT operations.

##### Cons

- Users find the **learning curve steep** , especially with advanced features and initial setup complexity for newcomers.
- Users report **slow customer support** that can hinder their experience, especially during critical implementation phases.
- Users find the **initial setup process complex** , requiring expert assistance and technical knowledge for effective integration.
- Users find the **license cost high** , which may deter small teams or startups from using Teamviewer DEX.
- Users find the **poor interface design** of Teamviewer DEX challenging, particularly for those unfamiliar with technology.

#### What Are Recent G2 Reviews of Teamviewer DEX?

**["Perfect solution for remote and network troubleshooting"](https://www.g2.com/survey_responses/teamviewer-dex-review-13180235)**

**Rating:** 5.0/5.0 stars

_— Saravana P._

[Read full review](https://www.g2.com/survey_responses/teamviewer-dex-review-13180235)

**["Reliable Remote Management with Powerful Features—Initial Setup Can Be Complex"](https://www.g2.com/survey_responses/teamviewer-dex-review-11908396)**

**Rating:** 4.5/5.0 stars

_— Tushar K._

[Read full review](https://www.g2.com/survey_responses/teamviewer-dex-review-11908396)

#### What Are G2 Users Discussing About Teamviewer DEX?

- [What is 1E used for?](https://www.g2.com/discussions/what-is-1e-used-for)

### [Firstbase](https://www.g2.com/products/firstbase-firstbase/reviews)

Firstbase is an integrated platform for equipping global teams. We help businesses set up, support, and scale distributed teams by automating the employee & asset lifecycle, getting critical equipment to & from employees wherever they are in the world. Our platform is used by startups to global enterprises to handle all their equipment and asset management needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Firstbase?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Firstbase?

- **Seller:** [Firstbase](https://www.g2.com/sellers/firstbase)
- **Year Founded:** 2019
- **HQ Location:** New York City, US
- **Twitter:** @Firstbase  
8,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b48317a82e2de4961914f87677a748f171beddd33e6f819f68a8c7043c223857&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FfirstbaseHQ%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Medium, 14% Large

#### What Are Recent G2 Reviews of Firstbase?

**["Game Changer for Managing Equipment Across a Distributed Workforce"](https://www.g2.com/survey_responses/firstbase-review-12085735)**

**Rating:** 4.5/5.0 stars

_— Kevin Y._

[Read full review](https://www.g2.com/survey_responses/firstbase-review-12085735)

**["Exceptional Support Team Makes Remote Work Seamless"](https://www.g2.com/survey_responses/firstbase-review-12045256)**

**Rating:** 5.0/5.0 stars

_— Marléne F._

[Read full review](https://www.g2.com/survey_responses/firstbase-review-12045256)

### [HappySignals Experience Management for IT](https://www.g2.com/products/happysignals-experience-management-for-it/reviews)

HappySignals is the IT Experience Intelligence platform that puts people at the heart of IT decisions. Going beyond traditional CSAT scores and DEX telemetry, HappySignals connects continuous, high-response employee feedback to real operational and technical data — giving IT leaders the full picture of how technology actually feels to the people using it, and where it's quietly costing them time. IT dashboards can show green while employees silently struggle. Tickets close, SLAs are met, but frustration stays. HappySignals reveals what those metrics miss. With research-backed surveys, external benchmarks, and consistently high response rates, IT teams get trustworthy, comparable data — broken down by role, location, team, service, and channel — so leaders can spot hidden pockets of poor experience and prioritize the fixes that create the most value. What makes HappySignals different: - The whole story behind the experience — combine experience and operational data to see not just the score, but exactly why people feel the way they do. - Validated surveys and global benchmarks — standardized, research-backed surveys that accelerate time-to-value and show you what good looks like across peers, regions, and services. - An AI-powered experience advisor — ask any question and get clear answers in seconds, with themes, summaries, and executive-ready reports drawn from over a decade of experience insights and millions of responses. - Lost productivity measurement — translate experience into business impact by quantifying the time employees lose to IT friction, and prove ROI in language the business understands. - Ready to deploy — certified integrations with ServiceNow, BMC, Nexthink, and more, with a proven methodology out of the box. ISO 27001:2022 certified, GDPR-aligned, and hosted on Microsoft Azure with global data center options. Customers consistently uncover that 13% of tickets drive 80% of lost productivity, achieve 20–40% higher response rates than typical CSAT surveys, and recover an average of 26% of lost time in the first year. Leading IT organizations including Nestlé, Campari Group, Cargotec, Invesco, Suntory, Siemens Healthineers and Wiley use HappySignals to evolve IT from a cost center into a strategic business partner — turning experience into intelligence, and intelligence into real impact. Built for CIOs, IT leaders, service delivery managers, ITSM and DEX owners, and digital workplace teams.

**Average Rating:** 4.8/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate HappySignals Experience Management for IT?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HappySignals Experience Management for IT?

- **Seller:** [HappySignals OY](https://www.g2.com/sellers/happysignals-oy)
- **Company Website:** happysignals.com
- **Year Founded:** 2014
- **HQ Location:** Helsinki, Southern Finland
- **Twitter:** @HappySignalsLtd  
570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fb888cafc48f1d2502ca47a623a1a110a9ab947e8ded85eac391f59baaf0a0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7575309%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 97% Large, 3% Medium

#### What Are Recent G2 Reviews of HappySignals Experience Management for IT?

**["HappySignals - Delivering Deep Experience Insights with First-Class Onboarding"](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535)**

**Rating:** 5.0/5.0 stars

_— Adam N._

[Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535)

**["HappySignals: A Great ITXM Tool for Measuring End-User Experience"](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-13162781)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-13162781)

#### What Are G2 Users Discussing About HappySignals Experience Management for IT?

- [What is HappySignals Experience Management for IT used for?](https://www.g2.com/discussions/what-is-happysignals-experience-management-for-it-used-for)

### [DRYiCE AEX](https://www.g2.com/products/dryice-aex/reviews)

DRYiCE AEX is an end-to-end digital workplace solution that transforms employee experience and fosters productivity while optimizing costs through AI, automation, and self-help capabilities. AEX automates user productivity with proactive monitoring and remediation, enables personalized anytime support, and pre-emptively resolves system and application issues through unassisted automation and self-heal mechanism. It simplifies employee experience by fulfilling everyday IT and business service requests through a unified enterprise digital marketplace and a Natural Language Processing (NLP) driven virtual assistant. Business stakeholders can drive valuable and actionable insights with user experience monitoring and reporting. With 50+ out-of-box use cases, pre-configured customer-tested IT and business catalogs, and the flexibility to customize use cases on-the-go AEX delivers business value quickly.

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate DRYiCE AEX?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DRYiCE AEX?

- **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies)
- **Year Founded:** 1999
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @hcltech  
425,043 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=956a02ad8dbfeae42d5674b0244526801e33ae7988583df05d94f7af84d4ede2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1756%2F&secure%5Burl_type%5D=linkedin_company_website)  
246,058 employees on LinkedIn®
- **Ownership:** NSE - National Stock Exchange of India

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of DRYiCE AEX?

**["Its an digital workspace, which help user and employee to practice and create innovative ideas ."](https://www.g2.com/survey_responses/dryice-aex-review-10685648)**

**Rating:** 5.0/5.0 stars

_— Anup K._

[Read full review](https://www.g2.com/survey_responses/dryice-aex-review-10685648)

**["User and implementation Experience"](https://www.g2.com/survey_responses/dryice-aex-review-10672363)**

**Rating:** 4.5/5.0 stars

_— Ajay G._

[Read full review](https://www.g2.com/survey_responses/dryice-aex-review-10672363)

### [Catchpoint](https://www.g2.com/products/catchpoint/reviews)

The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences. Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution.

**Average Rating:** 4.5/5.0

**Total Reviews:** 109

#### How Do G2 Users Rate Catchpoint?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Catchpoint?

- **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor)
- **Company Website:** www.logicmonitor.com
- **Year Founded:** 2007
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @logicmonitor  
12,430 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0575241055ce06002a2f1fd1e29a1c2520416578fcf099eef91facac629c652e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1165219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,226 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 65% Large, 22% Medium

#### What Do G2 Reviewers Say About Catchpoint?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time issue detection** of Catchpoint, enabling quick troubleshooting and improved performance management.
- Users appreciate Catchpoint for its **effective monitoring capabilities** , providing real-time visibility and proactive issue detection.
- Users value the **exceptional customer support** of Catchpoint, noting its quick and helpful responses during troubleshooting.
- Users appreciate the **real-time alerting features** of Catchpoint, which enhance efficiency in identifying performance issues swiftly.
- Users value the **real-time alerts** from Catchpoint, enabling swift issue detection and enhancing overall performance monitoring.

##### Cons

- Users find the **pricing too high** and hope for more transparency and flexibility in costs.
- Users find the **difficult learning curve** of Catchpoint challenging, especially for those unfamiliar with its extensive features.
- Users find the **learning curve steep** , requiring time to master Catchpoint's extensive features and setup process.
- Users find the **pricing structure** of Catchpoint to be high and less flexible for smaller teams.
- Users find the **initial setup complex** , requiring time to explore features before enjoying the powerful capabilities of Catchpoint.

#### What Are Recent G2 Reviews of Catchpoint?

**["Ensuring smooth digital user experience"](https://www.g2.com/survey_responses/catchpoint-review-11661314)**

**Rating:** 4.0/5.0 stars

_— Pradyumn G._

[Read full review](https://www.g2.com/survey_responses/catchpoint-review-11661314)

**["Software buyers want to hear more about Catchpoint."](https://www.g2.com/survey_responses/catchpoint-review-11657918)**

**Rating:** 5.0/5.0 stars

_— NAMAN GUPTA ._

[Read full review](https://www.g2.com/survey_responses/catchpoint-review-11657918)

#### What Are G2 Users Discussing About Catchpoint?

- [How has Catchpoint supported your digital experience monitoring, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-catchpoint-supported-your-digital-experience-monitoring-and-what-features-do-you-find-most-valuable)
- [What is synthetic monitoring in Catchpoint?](https://www.g2.com/discussions/what-is-synthetic-monitoring-in-catchpoint) - 1 comment
- [Is SaaS a Catchpoint?](https://www.g2.com/discussions/is-saas-a-catchpoint)
- [What does Catchpoint mean?](https://www.g2.com/discussions/what-does-catchpoint-mean)
- [What is Catchpoint used for?](https://www.g2.com/discussions/what-is-catchpoint-used-for)

### [ControlUp](https://www.g2.com/products/controlup-technologies-controlup/reviews)

ControlUp is an end-to-end Digital Experience Monitoring & Optimization platform that allows you to see the overall health status of your entire EUC environment, end-to-end, in real time, from any workspace and from any location.. It delivers rapid root cause analysis and remediation, as well as powerful historical views of complex IT infrastructure. ControlUp’s advanced alerts and automations trigger-and-alert system arms you with incredible power and flexibility to set up alerts and automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way.that are tailored for your organization's specific needs, so you’re able to target the exact failure states that are important to you. But ControlUp doesn’t just stop at alerting. ControlUp can take automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way. Designed with the Enterprise in mind, ControlUp lets you easily drill down to see detailed metrics for a particular aspect of your infrastructure, all the way down to the users’ session process level. ControlUp works for organizations of any size and to be used by any audience, from IT admin to help desk employee. Real-time data is at the core of our solution, but sometimes you need to see what’s happened in the past to be able to understand and effectively troubleshoot issues. ControlUp offers a one-click, three-day historical view for select metrics from its real-time dashboards. Our proactive monitoring application is cloud-based solution that uses continuous synthetic transaction testing to proactively alert you when the availability of your apps, desktops and network resources are impacted, no matter if these are virtual apps and desktops delivered through Citrix, VMware Horizon, and Microsoft AVD or if you want to monitor your network resources and web apps. From keeping systems running smoothly, keeping users happy and productive, and minimizing cost to the business, ControlUp can set you up for success.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate ControlUp?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ControlUp?

- **Seller:** [ControlUp Technologies](https://www.g2.com/sellers/controlup-technologies)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **Twitter:** @ControlUp  
2,916 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=07723f7a8432fb6827d4ef83ef980c7eefa4785d87d8c8345a028a59c62bd6b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F295466&secure%5Burl_type%5D=linkedin_company_website)  
417 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Large, 27% Medium

#### What Are Recent G2 Reviews of ControlUp?

**["Very Good!"](https://www.g2.com/survey_responses/controlup-review-7948851)**

**Rating:** 5.0/5.0 stars

_— Fernando S._

[Read full review](https://www.g2.com/survey_responses/controlup-review-7948851)

**["My go to for EUC Monitoring"](https://www.g2.com/survey_responses/controlup-review-6791595)**

**Rating:** 5.0/5.0 stars

_— Davina A._

[Read full review](https://www.g2.com/survey_responses/controlup-review-6791595)

#### What Are G2 Users Discussing About ControlUp?

- [What is ControlUp agent?](https://www.g2.com/discussions/controlup-what-is-controlup-agent)
- [What is ControlUp agent?](https://www.g2.com/discussions/what-is-controlup-agent)
- [What is ControlUp console?](https://www.g2.com/discussions/controlup-what-is-controlup-console) - 1 comment
- [What is ControlUp console?](https://www.g2.com/discussions/what-is-controlup-console) - 1 comment
- [What are the main components of the ControlUp cloud architecture?](https://www.g2.com/discussions/controlup-what-are-the-main-components-of-the-controlup-cloud-architecture) - 1 comment

### [Goliath Performance Monitor](https://www.g2.com/products/goliath-performance-monitor/reviews)

Goliath Technologies offers EUC Observability software equipped with embedded intelligence, AI, and automation. This empowers IT professionals to anticipate issues before they arise, swiftly troubleshoot when problems occur, and document root causes for implementing lasting solutions. Goliath allows IT teams to objectively report on the quality of the user experience they deliver, no matter where your IT workloads are hosted. With unique partnerships and integrations with Oracle Health EHR, Epic, and others, Goliath is purpose-built for health IT to address EHR speed & reliability issues that impact both clinician and patient experience. Regardless of industry or EUC technology, Goliath offers one EUC Observability platform for any virtual app or desktop - Citrix, Omnissa Horizon, AVD, W365, Amazon WorkSpaces, AWS EC2, Azure VM.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Goliath Performance Monitor?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Goliath Performance Monitor?

- **Seller:** [Goliath Technologies](https://www.g2.com/sellers/goliath-technologies-c38296f4-8f25-42f6-a8cf-3acc31e373c4)
- **Year Founded:** 2010
- **HQ Location:** Berwyn, Pennsylvania
- **Twitter:** @GoliathSolution  
1,466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2198b59e6b4a66da02dbbd3be1b61ec1b349435e83443c55cd160a7a53eabdfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoliath-technologies-llc%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 69% Large, 23% Small

#### What Are Recent G2 Reviews of Goliath Performance Monitor?

**["Adds a lot of value to Citrix Daas"](https://www.g2.com/survey_responses/goliath-performance-monitor-review-10050317)**

**Rating:** 5.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/survey_responses/goliath-performance-monitor-review-10050317)

**["Best tool for troubleshooting Citrix users!"](https://www.g2.com/survey_responses/goliath-performance-monitor-review-8831979)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/goliath-performance-monitor-review-8831979)

### [Absolute Secure Access](https://www.g2.com/products/absolute-secure-access/reviews)

Absolute Secure Access (formerly NetMotion by Absolute) is one of the company’s core product lines, which was added through the acquisition of NetMotion in July 2021. The product portfolio provides resilient network connectivity for users to securely access critical resources in the public cloud, private data centers, and on-premises. These products allow users to transition from traditional VPN to a resilient Zero Trust approach, without impairing productivity or admin controls. Absolute Secure Access encompasses three products: • Absolute VPN provides security and confidentiality for data in motion by means of encryption and access controls. It also offers benefits to the end user, such as making tunnel and network sessions resilient and optimizing streaming video and audio. • Absolute ZTNA provides a software-defined perimeter via Zero Trust Network Access, creating a context-based, logical access boundary around an application or set of applications – wherever they're hosted. It shields applications from the Internet, making them invisible to unauthorized users. Access policies are enforced at the endpoint, avoiding latency and any data transgression. • Absolute Insights™ for Network offers diagnostic and experience monitoring capabilities across endpoints and network, allowing organizations to proactively monitor, investigate, and remediate end user performance issues quickly and at scale, even on networks that are not company-owned or managed

**Average Rating:** 4.7/5.0

**Total Reviews:** 224

#### How Do G2 Users Rate Absolute Secure Access?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Absolute Secure Access?

- **Seller:** [Absolute Security](https://www.g2.com/sellers/absolute-security)
- **Company Website:** www.absolute.com
- **Year Founded:** 1993
- **HQ Location:** British Columbia, Canada
- **Twitter:** @absolutecorp  
3,903 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20b9c3050582e68e02cd69434b3922069fa2b3b656034994255361eacf77f9e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14388%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,251 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Director, System Administrator
- **Top Industries:** Law Enforcement, Government Administration
- **Company Size:** 62% Medium, 25% Large

#### What Do G2 Reviewers Say About Absolute Secure Access?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Absolute Secure Access, appreciating its intuitive web console and improved functionality.
- Users appreciate the **connectivity stability** of Absolute Secure Access, ensuring seamless transitions across different networks.
- Users enjoy the **reliable secure access** provided by Absolute Secure Access for effective remote work and optimized performance.
- Users praise the **efficiency of Absolute Secure Access** , noting improved performance and reliable connections for remote work.
- Users highlight the **reliability** of Absolute Secure Access, noting its stable connection and effective security measures.

##### Cons

- Users report **access issues** due to lost domain values and frustratingly slow renewal processes affecting their experience.
- Users find the **complex configuration** process time-consuming and challenging, especially for smaller IT teams.
- Users find the **complex implementation** of Absolute Secure Access challenging, impacting setup efficiency and learning curve.
- Users report that Absolute Secure Access is **expensive** , with rising costs making it less accessible for some businesses.
- Users face **integration issues** that hinder the full potential of Absolute Secure Access and complicate the setup process.

#### What Are Recent G2 Reviews of Absolute Secure Access?

**["Effortless, Secure Remote Access with Minimal Interaction"](https://www.g2.com/survey_responses/absolute-secure-access-review-6897638)**

**Rating:** 5.0/5.0 stars

_— Greg S._

[Read full review](https://www.g2.com/survey_responses/absolute-secure-access-review-6897638)

**["Absolute Secure - NetMotion VPN"](https://www.g2.com/survey_responses/absolute-secure-access-review-8466726)**

**Rating:** 4.0/5.0 stars

_— Mo V._

[Read full review](https://www.g2.com/survey_responses/absolute-secure-access-review-8466726)

#### What Are G2 Users Discussing About Absolute Secure Access?

- [Is NetMotion a VPN?](https://www.g2.com/discussions/is-netmotion-a-vpn) - 2 comments
- [How does NetMotion mobility work?](https://www.g2.com/discussions/how-does-netmotion-mobility-work) - 1 comment
- [What is NetMotion complete?](https://www.g2.com/discussions/what-is-netmotion-complete) - 1 comment
- [What is NetMotion used for?](https://www.g2.com/discussions/what-is-netmotion-used-for) - 3 comments

### [SysTrack Digital Experience Monitoring](https://www.g2.com/products/systrack-digital-experience-monitoring/reviews)

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate SysTrack Digital Experience Monitoring?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SysTrack Digital Experience Monitoring?

- **Seller:** [Lakeside](https://www.g2.com/sellers/lakeside)
- **Year Founded:** 1997
- **HQ Location:** Boston, US
- **Twitter:** @Lakeside  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=48fb686ee45c12fecf55f101efb53c0d0befd233cd29bcd7c20bd6b2f56ffa1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F133381%2F&secure%5Burl_type%5D=linkedin_company_website)  
200 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 91% Large, 9% Medium

#### What Are Recent G2 Reviews of SysTrack Digital Experience Monitoring?

**["SysTrack good digital experience monitoring tool"](https://www.g2.com/survey_responses/systrack-digital-experience-monitoring-review-7272610)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/systrack-digital-experience-monitoring-review-7272610)

**["The Best DEX Monitoring tool I ever use"](https://www.g2.com/survey_responses/systrack-digital-experience-monitoring-review-6906946)**

**Rating:** 5.0/5.0 stars

_— Pedro G._

[Read full review](https://www.g2.com/survey_responses/systrack-digital-experience-monitoring-review-6906946)

#### What Are G2 Users Discussing About SysTrack Digital Experience Monitoring?

- [What does Systrack Digital Experience Monitoring do?](https://www.g2.com/discussions/what-does-systrack-digital-experience-monitoring-do)
- [What is SysTrack agent?](https://www.g2.com/discussions/what-is-systrack-agent)
- [What is Lakeside Software Self Help?](https://www.g2.com/discussions/what-is-lakeside-software-self-help)
- [What does SysTrack software do?](https://www.g2.com/discussions/what-does-systrack-software-do) - 1 comment

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[Browse Digital Employee Experience (DEX) Management Themes](/categories/digital-employee-experience-dex-management/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated October 3, 2024

Digital employee experience (DEX) management software, also known as end user experience management software, is used to pinpoint technology issues that employees might experience and rapidly solve them. By monitoring and optimizing devices, applications, and other technologies, IT teams use it to improve the end-user experience, reduce IT costs, and enable greater workforce productivity and satisfaction. These tools correlate the technical performance of employee-facing technologies with employee sentiment and usage of those technologies to help businesses improve the performance and usability of the digital workplace. Through features like integrated desktop messaging and automated remediation, this software helps IT professionals proactively manage and improve digital experience. These products go beyond traditional IT tools that monitor and manage performance from the technology perspective, providing tools for doing so from the end user’s perspective.

DEX management solutions complement [application performance monitoring (APM) software](https://www.g2.com/categories/application-performance-monitoring-apm), in that they help IT operations teams manage and improve the experience of all employee-facing technologies, while APM solutions help DevOps teams and software vendors improve the performance of customer-facing applications. DEX management products take an end-point and end user-focused approach to improving performance, adoption, and sentiment across devices, applications, virtualization, and networks, while APM products take a source code instrumentation approach to improving the performance of an organization’s critical customer-facing applications. In addition, whilst DEX management software includes many features of [digital experience monitoring (DEM) software](https://www.g2.com/categories/digital-experience-monitoring-dem), it differs since it provides robust capabilities around managing the digital experience such as increasing the adoption and success of technology rollouts, tracking and improving employee satisfaction, and reducing software and hardware spending by identifying unused software licenses and unnecessary device replacements. Whereas DEM software is focused on allowing IT teams to monitor application performance, DEX management tools are purpose-built for interacting and engaging with employees, monitoring performance, and remediating problems. Finally, despite the similar name, this software is unrelated to [digital experience platforms (DXP) software](https://www.g2.com/categories/digital-experience-platforms-dxp), which is used for rapidly building websites, applications, and portals.

To qualify for inclusion in the Digital Employee Experience Management category, a product must:

- Constantly monitor employee experience across applications, devices, virtualization, and networks, with the ability to automatically alert on degraded performance
- Have the capability to engage and interact with end users via tools such as integrated desktop messaging
- Provide prebuilt scripts and configurable capabilities which allow IT to remediate issues
- Give clear guidance on what issues to prioritize based on experience impact
- Enable troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues
- Fully integrate analytics and troubleshooting capabilities with messaging and remediation capabilities for end-to-end problem diagnosis and resolution
- Measure actual employee experience through continuous monitoring and real-time reporting

Show More

## Frequently asked questions about Digital Employee Experience (DEX) Management Software

### How long does it typically take to implement a DEX management solution?

The typical implementation time for a Digital Employee Experience (DEX) management solution ranges from 3 to 6 months, depending on the complexity of the organization and the specific solution chosen. For instance, products like Microsoft Viva and Qualtrics Employee Experience often report implementation timelines within this range, while others like Workday and ServiceNow may vary based on integration needs and organizational size. User reviews indicate that factors such as training and customization can also influence the overall duration.

### What metrics should I track to evaluate DEX management effectiveness?

To evaluate DEX management effectiveness, track metrics such as employee engagement scores, user satisfaction ratings, productivity levels, and the frequency of tool usage. Additionally, monitor feedback on specific features like onboarding processes, communication tools, and collaboration effectiveness. High ratings in these areas indicate a positive digital employee experience, while low scores may highlight areas needing improvement. Regularly assessing these metrics can help identify trends and inform strategic decisions.

### How do DEX management tools handle data privacy and security?

DEX management tools prioritize data privacy and security by implementing features such as end-to-end encryption, role-based access controls, and compliance with regulations like GDPR and CCPA. User reviews highlight that tools like Microsoft Viva and Qualtrics Employee Experience offer robust security measures, with high ratings for their data protection capabilities. Additionally, platforms like Glint and 15Five emphasize transparency in data handling, ensuring users feel secure about their information. Overall, these tools are designed to safeguard employee data while enhancing the digital experience.

### What are common use cases for DEX management software in organizations?

Common use cases for Digital Employee Experience (DEX) management software include enhancing employee engagement through feedback and surveys, streamlining communication and collaboration across teams, and improving onboarding processes for new hires. Organizations also utilize DEX tools to monitor employee sentiment and productivity, facilitate remote work, and provide personalized learning and development opportunities. Notable products in this category include Microsoft Viva, Qualtrics EmployeeXM, and Glint, which are frequently highlighted for their effectiveness in addressing these needs.

### How do user experiences vary across different DEX management solutions?

User experiences across different DEX management solutions vary significantly. For instance, Microsoft Viva is praised for its integration with Microsoft 365, offering a seamless experience, while Qualtrics is noted for its robust analytics capabilities, enhancing employee feedback mechanisms. In contrast, Workday is recognized for its comprehensive HR features, which some users find overwhelming. Additionally, LumApps stands out for its user-friendly interface, which fosters collaboration, whereas ServiceNow is often highlighted for its strong IT service management integration, though it may require more technical expertise. Overall, user satisfaction ratings reflect these distinctions, with varying emphasis on usability, integration, and feature richness.

### What support options are typically available with DEX management tools?

DEX management tools typically offer a variety of support options, including live chat, email support, and extensive knowledge bases. For instance, products like Microsoft Viva and Qualtrics provide 24/7 customer support, while others like Workday and ServiceNow emphasize community forums and user documentation. Additionally, many tools offer onboarding assistance and training resources to help users maximize their experience. Overall, the availability of these support options can significantly enhance user satisfaction and product effectiveness.

### How scalable are DEX management solutions for growing organizations?

DEX management solutions are generally scalable for growing organizations, with products like Microsoft Viva, Qualtrics EmployeeXM, and Workday offering features that support expansion. Users report that Microsoft Viva excels in integrating with existing tools, making it easier to scale as teams grow. Qualtrics EmployeeXM is noted for its robust analytics capabilities, which help organizations adapt to changing employee needs. Workday is recognized for its comprehensive HR solutions that can accommodate increasing employee numbers without sacrificing performance, ensuring a smooth scaling process.

### What integrations should I consider for a DEX management platform?

When considering integrations for a Digital Employee Experience (DEX) management platform, prioritize those that enhance communication and collaboration. Key integrations include Microsoft Teams, Slack, and Zoom for real-time communication, alongside project management tools like Asana and Trello. Additionally, integrating with HR systems such as Workday and BambooHR can streamline employee data management. Analytics tools like Google Analytics and Tableau are also valuable for measuring engagement and performance. These integrations are frequently highlighted by users as essential for maximizing the effectiveness of DEX platforms.

### How do I assess the ROI of implementing a DEX management solution?

To assess the ROI of implementing a DEX management solution, consider metrics such as employee productivity, engagement scores, and retention rates. Solutions like Microsoft Viva, Qualtrics Employee Experience, and WalkMe show improvements in employee satisfaction and productivity, with users reporting up to a 30% increase in engagement and a significant reduction in turnover costs. Additionally, evaluate the cost savings from streamlined processes and enhanced collaboration, which can lead to a measurable impact on overall business performance.

### What pricing models are common for DEX management software?

Common pricing models for Digital Employee Experience (DEX) management software include subscription-based pricing, which is prevalent among products like Microsoft Viva and Qualtrics Employee Experience, as well as tiered pricing structures that offer different features at varying price points, seen in platforms such as Glint and Lattice. Additionally, some vendors provide pay-per-user models, allowing organizations to scale costs based on the number of active users, which is a flexible option highlighted by users of 15Five and TINYpulse.

### How do DEX management solutions improve employee engagement and productivity?

DEX management solutions enhance employee engagement and productivity by providing real-time feedback mechanisms, personalized learning opportunities, and streamlined communication channels. Users report that tools like Microsoft Viva and Qualtrics significantly improve collaboration and morale, with 85% of employees feeling more connected to their teams. Additionally, platforms such as Workday and Lattice facilitate goal alignment and performance tracking, leading to a 30% increase in productivity metrics. Overall, these solutions create a more responsive and supportive work environment, directly correlating with higher engagement levels.

### What are the key features to look for in DEX management tools?

Key features to look for in Digital Employee Experience (DEX) management tools include employee feedback mechanisms, integration capabilities with existing HR systems, analytics for measuring engagement and productivity, user-friendly interfaces, and customizable dashboards. Tools like Microsoft Viva, Qualtrics, and ServiceNow are noted for their robust feedback collection and analytics features, while platforms such as Workday and BambooHR excel in integration and user experience. Additionally, strong mobile accessibility is increasingly important for remote work environments.