# Best Digital Customer Service Platforms *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time. Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks. To qualify for inclusion in the Digital Customer Service category, a product must: - Organize external customer inquiries into tickets for support agents - Provide instant messaging capabilities between customer service representatives and website visitors - Provide information and assist customers in completing common tasks without human interaction - Provide 24-hour support to customers seeking assistance - Be included in the help desk, customer self-service, and live chat categories ## Top Digital Customer Service Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,970 reviews) | Omnichannel case resolution with Salesforce-native AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,540 reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)" | | 3 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,652 reviews) | Omnichannel ticketing with unified agent workspace | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multichannel ticket routing with automation workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 5 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (467 reviews) | Cross-functional case resolution with connected workflows | "[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)" | | 6 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 7 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,723 reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | AI-assisted omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 9 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel member engagement with AI-human handoff | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 10 | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5.0 (676 reviews) | Omnichannel customer engagement with AI-powered agent workflows | "[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)" | ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk) ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 124 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.3%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,200+ Authentic Reviews - 124+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Digital Customer Service Platforms Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - **Best Free Software:** [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) --- **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-07-22T07%3A11%3A05Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Fpage%3D1&secure%5Btoken%5D=1547b6945bb95b366bf064bda501771dda11cfe83b92a6c6c0feba4c43f61b20&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Digital Customer Service Platforms Products in 2026? ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,970 **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Complexity (697 reviews) - Learning Curve (583 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) - Complex Usability (423 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. **Cons:** - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,540 **Who Is the Company Behind Zoho Desk?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Zoho Desk's Pros and Cons? **Pros:** - Ease of Use (710 reviews) - Features (517 reviews) - Ticket Management (377 reviews) - Integrations (360 reviews) - Intuitive (343 reviews) **Cons:** - Learning Curve (329 reviews) - Steep Learning Curve (233 reviews) - Limited Customization (196 reviews) - Complexity (191 reviews) - Not Intuitive (181 reviews) ### What Do G2 Reviewers Say About Zoho Desk? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. **Cons:** - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. #### What Are Recent G2 Reviews of Zoho Desk? **"[Zoho Desk Delivers a Feature-Rich, Fast, Great-Value Help Desk](https://www.g2.com/survey_responses/zoho-desk-review-13123060)"** **Rating:** 4.0/5.0 stars *— Kieran M.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13123060) --- **"[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)"** **Rating:** 5.0/5.0 stars *— Aaditya S.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13116193) --- #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 1 comment, 1 upvote ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,652 **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (402 reviews) - Customer Support (286 reviews) - Helpful (280 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (217 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (159 reviews) - Complexity (139 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. **Cons:** - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)"** **Rating:** 4.0/5.0 stars *— Abdallah M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636) --- **"[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 **Who Is the Company Behind Freshdesk?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Freshdesk's Pros and Cons? **Pros:** - Ease of Use (352 reviews) - Features (237 reviews) - Automation (179 reviews) - Efficiency (171 reviews) - Ticket Management (170 reviews) **Cons:** - Missing Features (115 reviews) - Ticketing Issues (93 reviews) - Ticket Management (93 reviews) - Limited Features (89 reviews) - Limitations (83 reviews) ### What Do G2 Reviewers Say About Freshdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. **Cons:** - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809) --- **"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"** **Rating:** 4.5/5.0 stars *— Aditya S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) --- #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### 5. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 467 **Who Is the Company Behind ServiceNow Customer Service Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate Consultant, Senior Software Engineer - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Enterprise, 28% Mid-Market #### What Are ServiceNow Customer Service Management's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Features (26 reviews) - Efficiency (21 reviews) - Case Management (20 reviews) - Automation (18 reviews) **Cons:** - Learning Curve (18 reviews) - Steep Learning Curve (15 reviews) - Limited Customization (13 reviews) - Complexity (12 reviews) - Improvements Needed (9 reviews) ### What Do G2 Reviewers Say About ServiceNow Customer Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. **Cons:** - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **"[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)"** **Rating:** 5.0/5.0 stars *— David C.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) --- **"[ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)"** **Rating:** 4.0/5.0 stars *— Shubhangi G.* [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596) --- #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### 6. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,820 **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. **Cons:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 7. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,723 **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (435 reviews) - Ease of Use (433 reviews) - Features (333 reviews) - Efficiency (268 reviews) - Automation (257 reviews) **Cons:** - Missing Features (152 reviews) - AI Limitations (130 reviews) - Limited Features (123 reviews) - Learning Curve (115 reviews) - Expensive (92 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. **Cons:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **"[Efficient AI Support with Some Routing Challenges](https://www.g2.com/survey_responses/fin-review-7350999)"** **Rating:** 4.0/5.0 stars *— Marianna A.* [Read full review](https://www.g2.com/survey_responses/fin-review-7350999) --- **"[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)"** **Rating:** 4.5/5.0 stars *— Ricardo M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13135986) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 8. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,452 **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Helpful (167 reviews) - Customer Support (114 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 9. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (39 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. **Cons:** - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 10. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 676 **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. **Cons:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)"** **Rating:** 5.0/5.0 stars *— Asrul R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 11. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (131 reviews) - Customer Support (89 reviews) - Helpful (88 reviews) - Features (78 reviews) - Efficiency (64 reviews) **Cons:** - Call Issues (46 reviews) - Missing Features (41 reviews) - Complexity (35 reviews) - Technical Issues (33 reviews) - Poor Customer Support (31 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. **Cons:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[User-Friendly Platform with Excellent Agent Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)"** **Rating:** 5.0/5.0 stars *— Kimika W.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) --- **"[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)"** **Rating:** 5.0/5.0 stars *— Aldo O.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 12. [Kustomer](https://www.g2.com/products/kustomer/reviews) Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. **Average Rating:** 4.4/5.0 **Total Reviews:** 529 **Who Is the Company Behind Kustomer?** - **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer) - **Company Website:** https://www.kustomer.com - **Year Founded:** 2015 - **HQ Location:** Short Hills, US - **Twitter:** @kustomer (2,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10517045/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Member Experience Associate - **Top Industries:** Consumer Services, Retail - **Company Size:** 65% Mid-Market, 21% Small-Business #### What Are Kustomer's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Features (42 reviews) - Helpful (37 reviews) - Efficiency (30 reviews) - Automation (20 reviews) **Cons:** - Slow Performance (21 reviews) - Slow Loading (17 reviews) - Learning Curve (16 reviews) - Complexity (14 reviews) - Not Intuitive (13 reviews) ### What Do G2 Reviewers Say About Kustomer? *AI-generated summary from verified user reviews* **Pros:** - Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. - Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. - Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. - Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. - Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. **Cons:** - Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. - Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. - Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. - Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. - Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. #### What Are Recent G2 Reviews of Kustomer? **"[Unified View and Workflow Ease with Kustomer](https://www.g2.com/survey_responses/kustomer-review-11826298)"** **Rating:** 4.5/5.0 stars *— Austin J.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298) --- **"[All-in-One Customer Support Hub with an Appealing UI](https://www.g2.com/survey_responses/kustomer-review-12847358)"** **Rating:** 5.0/5.0 stars *— Ashwin B.* [Read full review](https://www.g2.com/survey_responses/kustomer-review-12847358) --- #### What Are G2 Users Discussing About Kustomer? - [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for) ### 13. [RingCX](https://www.g2.com/products/ringcx/reviews) RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **Who Is the Company Behind RingCX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Information Technology and Services - **Company Size:** 43% Small-Business, 38% Mid-Market #### What Are RingCX's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (13 reviews) - Customer Support (9 reviews) - Easy Setup (9 reviews) - Easy Implementation (7 reviews) **Cons:** - Call Issues (7 reviews) - Call Functionality (5 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About RingCX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **streamlined interface** of RingCX, finding it easy to navigate and enhancing overall workflow. - Users love the **user-friendly interface** and seamless integration of RingCX, enhancing their communication experience. - Users highlight the **great customer support** of RingCX, ensuring a smooth experience and effective problem resolution. - Users commend the **easy setup** of RingCX, making implementation and customization straightforward for everyone. - Users praise the **easy implementation** of RingCX, appreciating its time-saving features and supportive documentation. **Cons:** - Users face **call issues** with difficulty retrieving past calls and frustrating 911 location confirmations each login. - Users often face **difficulties with call searching** and toggling between RingCX and mobile, impacting usability. - Users find **limited features** in RingCX, feeling less flexibility in customization compared to legacy CCaaS platforms. - Users note the **missing features** in RingCX, especially in advanced capabilities and integrations with specific tools. - Users experience **slow customer support** response times, leading to frustration during urgent communication issues with RingCX. #### What Are Recent G2 Reviews of RingCX? **"[Revolutionized Our Customer Support with Smooth Integration](https://www.g2.com/survey_responses/ringcx-review-12983805)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcx-review-12983805) --- **"[RingCX Streamlines Call Routing and Supervision with Clear Analytics](https://www.g2.com/survey_responses/ringcx-review-13095095)"** **Rating:** 5.0/5.0 stars *— Cole B.* [Read full review](https://www.g2.com/survey_responses/ringcx-review-13095095) --- ### 14. [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. **Cons:** - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 15. [Re:amaze](https://www.g2.com/products/re-amaze/reviews) Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **Who Is the Company Behind Re:amaze?** - **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy) - **Year Founded:** 1997 - **HQ Location:** Scottsdale, AZ - **Twitter:** @GoDaddy (274,844 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7846/ (9,011 employees on LinkedIn®) - **Ownership:** NYSE:GDDY **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Retail, Sporting Goods - **Company Size:** 81% Small-Business, 17% Mid-Market #### What Are Re:amaze's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Flexibility (1 reviews) ### What Do G2 Reviewers Say About Re:amaze? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. #### What Are Recent G2 Reviews of Re:amaze? **"[Great Chat!](https://www.g2.com/survey_responses/re-amaze-review-7329257)"** **Rating:** 5.0/5.0 stars *— Greg R.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257) --- **"[Absolutely amazing tool, very intuitive and integrates well](https://www.g2.com/survey_responses/re-amaze-review-7694891)"** **Rating:** 4.5/5.0 stars *— Christoph D.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891) --- #### What Are G2 Users Discussing About Re:amaze? - [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for) ### 16. [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,444 **Who Is the Company Behind Front?** - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** https://frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ (9,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fronthq/ (536 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small-Business, 42% Mid-Market #### What Are Front's Pros and Cons? **Pros:** - Ease of Use (165 reviews) - Team Collaboration (145 reviews) - Features (128 reviews) - Communication (127 reviews) - Helpful (97 reviews) **Cons:** - Missing Features (67 reviews) - Email Issues (58 reviews) - Email Management (54 reviews) - Email Management Issues (37 reviews) - Limited Features (35 reviews) ### What Do G2 Reviewers Say About Front? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. **Cons:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. #### What Are Recent G2 Reviews of Front? **"[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)"** **Rating:** 4.5/5.0 stars *— Zoe M.* [Read full review](https://www.g2.com/survey_responses/front-review-12997871) --- **"[A Powerful Solution for Team Collaboration and Customer Communication](https://www.g2.com/survey_responses/front-review-13019442)"** **Rating:** 5.0/5.0 stars *— Victoire P.* [Read full review](https://www.g2.com/survey_responses/front-review-13019442) --- #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### 17. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 143 **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,658 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 36% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. **Cons:** - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk: Essential Tool with Room for Interface Improvement](https://www.g2.com/survey_responses/bolddesk-review-13088897)"** **Rating:** 5.0/5.0 stars *— Vishal N.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 18. [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 **Who Is the Company Behind Crisp?** - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** https://www.linkedin.com/company/crisp-im/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 86% Small-Business, 12% Mid-Market #### What Are Crisp's Pros and Cons? **Pros:** - Customer Support (30 reviews) - Features (28 reviews) - Helpful (28 reviews) - Ease of Use (21 reviews) - Intuitive (17 reviews) **Cons:** - Missing Features (10 reviews) - Limited Features (7 reviews) - Lack of Features (5 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Crisp? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. **Cons:** - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. #### What Are Recent G2 Reviews of Crisp? **"[All-in-One Helping Turn Customer Conversations into Sales.](https://www.g2.com/survey_responses/crisp-review-13042879)"** **Rating:** 4.5/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) --- **"[Perfect Solution for Diverse App Branding and Support](https://www.g2.com/survey_responses/crisp-review-12844712)"** **Rating:** 5.0/5.0 stars *— Ketul P.* [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) --- #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### 19. [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 553 **Who Is the Company Behind Gorgias?** - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** https://www.gorgias.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio (3,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (519 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Gorgias's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Integrations (24 reviews) - Features (18 reviews) - Easy Integrations (17 reviews) - Helpful (17 reviews) **Cons:** - Learning Curve (8 reviews) - Expensive (7 reviews) - Missing Features (7 reviews) - Ticketing Issues (7 reviews) - Lack of Features (6 reviews) ### What Do G2 Reviewers Say About Gorgias? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. **Cons:** - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **"[Deep Shopify Integration That Makes Customer Support Faster and More Efficient](https://www.g2.com/survey_responses/gorgias-review-12662280)"** **Rating:** 4.0/5.0 stars *— Mitchell O.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) --- **"[Effortless Customer Service Consolidation and Automation](https://www.g2.com/survey_responses/gorgias-review-12724740)"** **Rating:** 5.0/5.0 stars *— Luis S.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) --- #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### 20. [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games. **Average Rating:** 4.9/5.0 **Total Reviews:** 39 **Who Is the Company Behind Sobot Omnichannel Suite?** - **Seller:** [Sobot](https://www.g2.com/sellers/sobot) - **Company Website:** https://sobot.io - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/sobotofficial (101 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Retail - **Company Size:** 63% Mid-Market, 48% Small-Business #### What Are Sobot Omnichannel Suite's Pros and Cons? **Pros:** - Helpful (203 reviews) - Features (163 reviews) - Ease of Use (149 reviews) - Efficiency (126 reviews) - Customer Support (115 reviews) **Cons:** - Limited Customization (46 reviews) - Missing Features (41 reviews) - Learning Curve (37 reviews) - Limited Features (34 reviews) - Steep Learning Curve (25 reviews) ### What Do G2 Reviewers Say About Sobot Omnichannel Suite? *AI-generated summary from verified user reviews* **Pros:** - Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels. - Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility. - Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly. - Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications. - Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels. **Cons:** - Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort. - Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency. - Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable. - Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support. - Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed. #### What Are Recent G2 Reviews of Sobot Omnichannel Suite? **"[Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)"** **Rating:** 5.0/5.0 stars *— Adrien J.* [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699) --- **"[Sobot Streamlines Support with Smart Automation and Real-Time Chat Monitoring](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501)"** **Rating:** 5.0/5.0 stars *— Aaron R.* [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501) --- ### 21. [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews) SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution **Average Rating:** 4.4/5.0 **Total Reviews:** 249 **Who Is the Company Behind SAP Service Cloud?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Mid-Market, 34% Enterprise #### What Are SAP Service Cloud's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Features (22 reviews) - Efficiency (21 reviews) - Visibility (17 reviews) - Case Management (16 reviews) **Cons:** - Complexity (24 reviews) - Learning Curve (21 reviews) - Steep Learning Curve (18 reviews) - Interface Issues (15 reviews) - Not Intuitive (13 reviews) ### What Do G2 Reviewers Say About SAP Service Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SAP Service Cloud, simplifying customer management and boosting productivity. - Users appreciate the **robust customization tools** of SAP Service Cloud, enhancing functionality and streamlining customer interactions. - Users value the **efficiency** of SAP Service Cloud, appreciating streamlined operations and improved service delivery across channels. - Users value the **comprehensive visibility** of SAP Service Cloud, enhancing customer service efficiency and team collaboration. - Users value the **automated processes** in SAP Service Cloud for efficiently managing and tracking customer issues. **Cons:** - Users find the **complexity** of SAP Service Cloud overwhelming, especially for newcomers navigating its numerous features and integrations. - Users find the **steep learning curve** of SAP Service Cloud challenging, with complex configuration and customization hurdles. - Users find the **steep learning curve** of SAP Service Cloud challenging, especially with complex configurations and customization. - Users often struggle with the **complex and outdated interface** , which hinders their overall experience and navigation. - Users often find the SAP Service Cloud interface **not intuitive** , leading to a challenging learning curve for newcomers. #### What Are Recent G2 Reviews of SAP Service Cloud? **"[Comprehensive Integration and Insights, Minor UI Hurdles](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)"** **Rating:** 5.0/5.0 stars *— Carl N.* [Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561) --- **"[SAP Service Cloud Keeps Customer Service Organized and Collaborative](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)"** **Rating:** 4.0/5.0 stars *— Mr. Prakash G.* [Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516) --- #### What Are G2 Users Discussing About SAP Service Cloud? - [What is SAP Service Cloud used for?](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for) ### 22. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. - Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. - Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. - Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. - Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. **Cons:** - Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. - Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. - Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. - Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. - Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. #### What Are Recent G2 Reviews of Capacity? **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 23. [Help Scout](https://www.g2.com/products/help-scout/reviews) Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. **Average Rating:** 4.4/5.0 **Total Reviews:** 418 **Who Is the Company Behind Help Scout?** - **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout) - **Company Website:** https://www.helpscout.com/ - **Year Founded:** 2011 - **HQ Location:** Boston, MA - **Twitter:** @helpscout (11,601 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (291 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are Help Scout's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Helpful (11 reviews) - Customer Support (7 reviews) - Knowledge Base (7 reviews) **Cons:** - Lack of Features (8 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Limited Customization (4 reviews) - Limited Functionality (4 reviews) ### What Do G2 Reviewers Say About Help Scout? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless. - Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features. - Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests. - Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years. - Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently. **Cons:** - Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs. - Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability. - Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities. - Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience. - Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options. #### What Are Recent G2 Reviews of Help Scout? **"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"** **Rating:** 4.0/5.0 stars *— Afzal M.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841) --- **"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"** **Rating:** 4.0/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419) --- #### What Are G2 Users Discussing About Help Scout? - [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for) - [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment - [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments - [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment - [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment ### 24. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 341 **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. - Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. - Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. - Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. - Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. **Cons:** - Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. - Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. - Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. - Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. - Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. #### What Are Recent G2 Reviews of Helpshift? **"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"** **Rating:** 4.5/5.0 stars *— Sean T.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397) --- **"[Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface](https://www.g2.com/survey_responses/helpshift-review-13115642)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13115642) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 25. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. **Cons:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ## What Is Digital Customer Service Platforms? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Digital Customer Service Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)