# Best Digital Customer Service Platforms - Page 5 ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** BoldDesk (+0.42%) - Among all products in this category, BoldDesk recorded the largest rating increase compared to last month _Last updated: August 07, 2026_ ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,800+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-08-11T05%3A57%3A26Z&secure%5Bdisplayable_resource_id%5D=2741&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2741&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%3Famp%25253Bpage%3D6%26page%3D5&secure%5Btoken%5D=9953d397d600b93da8c35a2074ba97893594cdf89277e60274da561efab36072&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 #### Who Is the Company Behind Ada? - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada\_cx 1,943 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website) 775 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Medium, 20% Small #### What Do G2 Reviewers Say About Ada? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. - Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. - Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. - Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. - Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. ##### Cons - Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. - Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. - Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. - Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. - Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. #### What Are Recent G2 Reviews of Ada? **["Easy Agent setup"](https://www.g2.com/survey_responses/ada-review-5361510)** **Rating:** 5.0/5.0 stars _— Afdal Samad ._ [Read full review](https://www.g2.com/survey_responses/ada-review-5361510) **["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)** **Rating:** 5.0/5.0 stars _— Danielle G._ [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success. **Average Rating:** 4.4/5.0 **Total Reviews:** 28 #### Who Is the Company Behind Dynamics 365 Customer Service? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 47% Medium, 31% Large #### What Do G2 Reviewers Say About Dynamics 365 Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation capabilities** of Dynamics 365 Customer Service, enhancing efficiency in managing workflows and support. - Users appreciate the **ease of use** in Dynamics 365 Customer Service, streamlining case tracking and support management. - Users value the **efficiency** of Dynamics 365 Customer Service for streamlining case tracking and support workflows. - Users find the **helpful metric charts** effective for tracking cases, managing workflows, and delivering timely support. - Users appreciate the **seamless integration** with other Dynamics models, enhancing efficiency and streamlining operations. ##### Cons - Users experience a **frustrating lack of customization** in Dynamics 365, hindering workspace optimization and efficiency. - Users experience **limited functionality** with Dynamics 365 due to layout inflexibility and inefficient lookup processes. - Users find the interface of Dynamics 365 Customer Service **not intuitive** , hindering effective utilization of key features. - Users struggle with the **difficult setup** of Dynamics 365 Customer Service, facing issues with form layout and performance. - Users experience **inefficiency** due to slow lookup fields and high memory consumption, hindering overall productivity. #### What Are Recent G2 Reviews of Dynamics 365 Customer Service? **["Comprehensive CRM for Customer Success"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156)** **Rating:** 4.5/5.0 stars _— Mandla N._ [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156) **["AI-Driven Efficiency with Some Performance Hiccups"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900)** **Rating:** 4.5/5.0 stars _— SREENITHYA V._ [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900) #### What Are G2 Users Discussing About Dynamics 365 Customer Service? - [What are the services available in Dynamics 365?](https://www.g2.com/discussions/what-are-the-services-available-in-dynamics-365) - [What does Microsoft Dynamics 365 customer engagement include?](https://www.g2.com/discussions/what-does-microsoft-dynamics-365-customer-engagement-include) - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/dynamics-365-customer-service-what-are-the-features-of-microsoft-dynamics-365) - [What is Dynamics 365 customer service module?](https://www.g2.com/discussions/what-is-dynamics-365-customer-service-module) ### [Communication](https://www.g2.com/products/communication/reviews) Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified). **Average Rating:** 4.2/5.0 **Total Reviews:** 16 #### Who Is the Company Behind Communication? - **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas) - **Year Founded:** 2018 - **HQ Location:** Newark, US - **Twitter:** @littlesaas 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a6ce49aed8d0fd8c28d41d520f4af07c7be673e1a11cfb2bf52f3d73c74051&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flittlesaas%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 72% Small, 17% Medium #### What Do G2 Reviewers Say About Communication? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **seamless connectivity** of the communication product, making interactions easy and centralized. - Users value the **ease of communication** , finding everything conveniently accessible in one place. - Users value the **ease of communication** provided by the product, appreciating having everything in one place. - Users value the **ease of communication** provided by having everything in one place. ##### Cons - Users find the **messaging issues** lead to a scattered experience and overwhelming information overload. - Users find the **interface not intuitive** , struggling with scattered messaging and overwhelming information overload. - Users find **UX issues** in communication due to scattered messaging and information overload affecting usability. #### What Are Recent G2 Reviews of Communication? **["Best Communication App"](https://www.g2.com/survey_responses/communication-review-8553291)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/communication-review-8553291) **["Good Product - Intuitive and Easy Adoption"](https://www.g2.com/survey_responses/communication-review-8698824)** **Rating:** 4.0/5.0 stars _— Verified User in Consulting_ [Read full review](https://www.g2.com/survey_responses/communication-review-8698824) #### What Are G2 Users Discussing About Communication? - [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software) - [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software) - [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software) - [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software) ### [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews) OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. **Average Rating:** 4.2/5.0 **Total Reviews:** 33 #### Who Is the Company Behind OneDesk? - **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk) - **Year Founded:** 2009 - **HQ Location:** Montreal, Canada - **Twitter:** @OneDeskApp 737 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd50d7fcae0165099bf7c323295eb626e295336bcd1ec902cb1443001f0b3165&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonedesk-inc-1%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 52% Small, 27% Large #### What Do G2 Reviewers Say About OneDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of OneDesk, finding it simple to set up and navigate effectively. - Users value the **easy integration** of OneDesk, finding it simple to set up and operate effectively. - Users praise the **easy setup** of OneDesk, allowing for a flexible and intuitive help center experience. - Users appreciate the **interesting and flexible features** of OneDesk, making setup and operation intuitive. - Users value the **flexibility** of OneDesk, enabling an intuitive and adaptable workspace for their needs. ##### Cons - Users experience **inconsistent functionality** with OneDesk, requiring frequent support intervention to resolve stalled systems. - Users experience **limited functionality** with OneDesk, leading to frequent issues and reliance on support for fixes. - Users experience **poor customer support** , as the system often requires too much intervention from staff to function properly. - Users find the **required expertise** for OneDesk's support challenging, needing significant intervention to resolve issues. - Users face **slow performance** , with the system frequently stalling and requiring excessive support intervention to resolve issues. #### What Are Recent G2 Reviews of OneDesk? **["Flexible and Powerful - Project Management and Ticketing in One"](https://www.g2.com/survey_responses/onedesk-review-8843455)** **Rating:** 5.0/5.0 stars _— Christine S._ [Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455) **["Good software for team goal"](https://www.g2.com/survey_responses/onedesk-review-4848729)** **Rating:** 4.0/5.0 stars _— Raakulan K._ [Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729) #### What Are G2 Users Discussing About OneDesk? - [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for) ### [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 #### Who Is the Company Behind Acquire? - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Small, 40% Medium #### What Are Recent G2 Reviews of Acquire? **["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)** **Rating:** 5.0/5.0 stars _— prabin s._ [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) **["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)** **Rating:** 5.0/5.0 stars _— Francis R._ [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### [KODIF](https://www.g2.com/products/kodif/reviews) KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 #### Who Is the Company Behind KODIF? - **Seller:** [KODIF](https://www.g2.com/sellers/kodif) - **Year Founded:** 2021 - **HQ Location:** Palo Alto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39f04474eccf15b6566e9d07708618e58656eab0e79f6a07f4d2b26726af290d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkodifai%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Goods - **Company Size:** 71% Medium, 19% Small #### What Do G2 Reviewers Say About KODIF? _AI-generated summary from verified user reviews_ ##### Pros - Users find KODIF incredibly **easy to use** , appreciating its intuitive interface and efficient information handling capabilities. - Users find the **helpful support team** at Kodif invaluable for customization and efficient service delivery. - Users appreciate the **responsive customer support** from Kodif, enhancing efficiency and improving overall service delivery. - Users highlight KODIF's **efficiency** , enjoying streamlined tasks and faster responses that enhance productivity and customer satisfaction. - Users value the **automation functionalities** of Kodif, enhancing efficiency and streamlining customer support processes. ##### Cons - Users note the **complexity of automations** in KODIF, often requiring engineer assistance for optimal setup. - Users face **integration difficulties** with KODIF, requiring custom solutions that complicate setup and management. - Users face **integration challenges** with KODIF, requiring extra engineering support for effective data handoffs and functionality. - Users find the **lack of integrations** with KODIF challenging, requiring extra engineering support for effective setup. - Users face a slight **learning curve** with the UI, but it improves quickly with inquiries and support. #### What Are Recent G2 Reviews of KODIF? **["Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement"](https://www.g2.com/survey_responses/kodif-review-12704371)** **Rating:** 4.0/5.0 stars _— Saad M._ [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) **["Unmatched AI Performance and Exceptional Support with KODIF"](https://www.g2.com/survey_responses/kodif-review-11918921)** **Rating:** 5.0/5.0 stars _— Lauryn D._ [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) ### [Text](https://www.g2.com/products/text/reviews) Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 #### Who Is the Company Behind Text? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** www.text.com - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 42% Medium #### What Do G2 Reviewers Say About Text? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **simplicity and helpful Copilot feature** , enhancing their ability to quickly access needed information. - Users appreciate the **simplicity of call management** , finding it easy to navigate and utilize effectively. - Users appreciate the **simplicity of the layout** , finding it helpful, especially with the Copilot feature. - Users appreciate the **ease of use** , finding the layout simple and helpful to navigate for information. - Users appreciate the **simple layout and helpful notification options** , with Copilot being a favorite for quick information access. #### What Are Recent G2 Reviews of Text? **["​​We stopped losing sales at the finish line"](https://www.g2.com/survey_responses/text-review-12471308)** **Rating:** 5.0/5.0 stars _— Jerry H._ [Read full review](https://www.g2.com/survey_responses/text-review-12471308) **["Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications"](https://www.g2.com/survey_responses/text-review-12908204)** **Rating:** 4.0/5.0 stars _— Hussein M._ [Read full review](https://www.g2.com/survey_responses/text-review-12908204) ### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,390 #### Who Is the Company Behind GoTo Connect? - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto 41,211 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website) 993 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 69% Small, 24% Medium #### What Do G2 Reviewers Say About GoTo Connect? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly. - Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance. - Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times. - Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all. - Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices. ##### Cons - Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices. - Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect. - Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly. - Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems. - Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times. #### What Are Recent G2 Reviews of GoTo Connect? **["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)** **Rating:** 5.0/5.0 stars _— Jeff L._ [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) **["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)** **Rating:** 5.0/5.0 stars _— Robert C._ [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) - [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment - [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment ### [Inquirly](https://www.g2.com/products/inquirly/reviews) Inquirly is an AI-powered customer support platform built for growing SMBs that want to manage customer conversations, automate repetitive support work, and scale support without the complexity of enterprise helpdesk software. Inquirly helps teams bring live chat, shared inbox, ticketing, workflow automation, knowledge base, analytics, and AI support assistance into one unified workspace. It is designed for founders, operators, and lean support teams that handle customer conversations across website chat, email, and other communication channels but need a more structured and scalable way to manage support. Many growing businesses still rely on manual replies, scattered inboxes, or disconnected tools to handle customer questions. As inbound conversations increase, this can lead to slower response times, missed leads, inconsistent follow-up, and unnecessary pressure on founders or small teams. Inquirly helps businesses reduce this workload by centralizing customer communication and automating repetitive support tasks. With Inquirly, teams can manage conversations, create support workflows, organize tickets, build and maintain a knowledge base, monitor performance, and use AI to assist with common customer questions. The AI assistant helps answer repetitive inquiries, suggest replies, route conversations, and support faster customer responses while keeping human oversight and control in place. Unlike heavy enterprise customer service platforms, Inquirly is built for small and mid-sized businesses that need practical customer support software they can set up quickly and use without a large support department. It is a strong fit for SaaS companies, ecommerce brands, service businesses, and other SMBs that rely on inbound customer conversations and want to improve response time, customer experience, and support efficiency. Inquirly helps growing teams turn scattered customer conversations into a structured, AI-assisted support operation. Its goal is simple: help businesses deliver faster, more organized, and more scalable customer support without adding unnecessary complexity or headcount. **Average Rating:** 4.3/5.0 **Total Reviews:** 6 #### Who Is the Company Behind Inquirly? - **Seller:** [Inquirly](https://www.g2.com/sellers/inquirly) - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=743048f4b9c024838a5c696edd4b363cc472395b45ddb295dbf815d933a9c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finquirlyai&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 117% Small #### What Are Recent G2 Reviews of Inquirly? **["Inquirly Makes Customer Support Faster, Easier, and More Organized"](https://www.g2.com/survey_responses/inquirly-review-12845277)** **Rating:** 4.5/5.0 stars _— Amirhossein A._ [Read full review](https://www.g2.com/survey_responses/inquirly-review-12845277) **["Useful AI Platform for Support Automation"](https://www.g2.com/survey_responses/inquirly-review-12942094)** **Rating:** 4.5/5.0 stars _— sina s._ [Read full review](https://www.g2.com/survey_responses/inquirly-review-12942094) ### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 #### Who Is the Company Behind Emplifi? - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website) 547 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Medium, 31% Large #### What Do G2 Reviewers Say About Emplifi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management. - Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms. - Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement. - Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance. - Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics. ##### Cons - Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics. - Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability. - Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights. - Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab. - Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights. #### What Are Recent G2 Reviews of Emplifi? **["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)** **Rating:** 4.5/5.0 stars _— Mel H._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) **["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)** **Rating:** 4.5/5.0 stars _— John M. C._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews) ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 #### Who Is the Company Behind ThinkOwl? - **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl) - **Year Founded:** 2017 - **HQ Location:** Orlando, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8aed99498095db501bc0103e6b7b1c1c25ef1cfdc9f2cc2254e35c6d9ac9fa8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17887378&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About ThinkOwl? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency. - Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software. - Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency. - Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries. - Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient. ##### Cons - The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes. - Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup. - Users report encountering **multiple bugs** , although many were resolved in later updates. - Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction. - Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use. #### What Are Recent G2 Reviews of ThinkOwl? **["Game-Changer for Customer Support"](https://www.g2.com/survey_responses/thinkowl-review-10610873)** **Rating:** 4.0/5.0 stars _— Archer S._ [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873) **["It's very useful tool for business like customer support."](https://www.g2.com/survey_responses/thinkowl-review-10954420)** **Rating:** 5.0/5.0 stars _— Rakhi P._ [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420) #### What Are G2 Users Discussing About ThinkOwl? - [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for) ### [UseResponse](https://www.g2.com/products/useresponse/reviews) UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. **Average Rating:** 4.5/5.0 **Total Reviews:** 22 #### Who Is the Company Behind UseResponse? - **Seller:** [UseResponse](https://www.g2.com/sellers/useresponse) - **Year Founded:** 2014 - **HQ Location:** Long Beach, NY - **Twitter:** @Use\_Response 183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 45% Medium, 41% Small #### What Are Recent G2 Reviews of UseResponse? **["Great Software and Great Team behind"](https://www.g2.com/survey_responses/useresponse-review-4640663)** **Rating:** 4.5/5.0 stars _— Michaela E._ [Read full review](https://www.g2.com/survey_responses/useresponse-review-4640663) **["Easy to use, highly customizable and a customer support that is second to none"](https://www.g2.com/survey_responses/useresponse-review-4630893)** **Rating:** 5.0/5.0 stars _— Lennert S._ [Read full review](https://www.g2.com/survey_responses/useresponse-review-4630893) #### What Are G2 Users Discussing About UseResponse? - [What is UseResponse used for?](https://www.g2.com/discussions/what-is-useresponse-used-for) ### [Fullview](https://www.g2.com/products/fullview/reviews) Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 #### Who Is the Company Behind Fullview? - **Seller:** [Fullview](https://www.g2.com/sellers/fullview) - **Year Founded:** 2021 - **HQ Location:** Copenhagen, DK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710eeb3b03a94a6a7c0eb82de2faadde56bbf3d7cdbe3c5ea33a3d3b3d9b0443&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F75064861&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Fullview? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customer interaction replays** in Fullview, enhancing their understanding of user engagement. - Users enjoy the **easy setup** for replays, enhancing their understanding of customer interactions within the application. - Users value the **session replay feature** for understanding customer interactions within their applications effectively. - Users love the **ease of setup** for replays, enabling them to track customer interactions effortlessly. #### What Are Recent G2 Reviews of Fullview? **["Transforms Support with Seamless User Insights"](https://www.g2.com/survey_responses/fullview-review-13069253)** **Rating:** 4.5/5.0 stars _— Issac O._ [Read full review](https://www.g2.com/survey_responses/fullview-review-13069253) **["Easy to Use and Does Exactly What We Need"](https://www.g2.com/survey_responses/fullview-review-13112821)** **Rating:** 5.0/5.0 stars _— Sarah B._ [Read full review](https://www.g2.com/survey_responses/fullview-review-13112821) ### [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews) Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 #### Who Is the Company Behind next4biz CSM? - **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz) - **Year Founded:** 2006 - **HQ Location:** İstanbul, Kadıköy - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56721ada226aafb777ac29a531b5b2a08e14f1121e8a2cd8ef01d602f41874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnext4biz%2F&secure%5Burl_type%5D=linkedin_company_website) 64 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 53% Large, 47% Medium #### What Are Recent G2 Reviews of next4biz CSM? **["Amazing Self Building Experience with Hands on Customer Support!"](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)** **Rating:** 5.0/5.0 stars _— berker d._ [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893) **["customer service management is now much more effective with easily designable processes"](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)** **Rating:** 5.0/5.0 stars _— Busra U._ [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989) #### What Are G2 Users Discussing About next4biz CSM? - [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for) ### [Pega Customer Service](https://www.g2.com/products/pegasystems-pega-customer-service/reviews) Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 #### Who Is the Company Behind Pega Customer Service? - **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems) - **Year Founded:** 1983 - **HQ Location:** Cambridge, MA - **Twitter:** @pega 45,022 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c75409c33fbae8118b5f020eb0be2bccdc4330aee18fd61d88a946c760308820&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpegasystems&secure%5Burl_type%5D=linkedin_company_website) 5,558 employees on LinkedIn® - **Ownership:** NASDAQ:PEGA #### Who Uses This Product? - **Company Size:** 54% Large, 31% Small #### What Do G2 Reviewers Say About Pega Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pega Customer Service's **ease of use** significantly enhances their experience and streamlines tasks. - Users value the **AI-powered guidance** in Pega Customer Service, enhancing efficiency and improving customer interactions significantly. - Users appreciate the **AI-powered guidance** from Pega Customer Service, enhancing agent performance and customer satisfaction significantly. - Users value the **AI-powered guidance** in Pega Customer Service, enhancing agent efficiency and improving customer interactions. - Users appreciate Pega's **robust case management** , streamlining interactions across channels for enhanced customer service efficiency. ##### Cons - Users find the **limited out-of-the-box reports** to be a drawback, necessitating additional effort for meaningful insights. - Users face significant **integration issues** with Pega Customer Service, limiting compatibility and scalability in production builds. - Users find the **steep learning curve** daunting, making it challenging for new and non-technical teams to adapt. - Users find the **limited out-of-the-box reports** in Pega Customer Service inadequate for meaningful data insights. - Users often face **interface issues** , including a steep learning curve and dated UI elements that hinder efficiency. #### What Are Recent G2 Reviews of Pega Customer Service? **["Smart, Scalable, but Needs a Smoother Ride"](https://www.g2.com/survey_responses/pega-customer-service-review-11489682)** **Rating:** 4.5/5.0 stars _— Sushaen V._ [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-11489682) **["Awesome Customer Engagement"](https://www.g2.com/survey_responses/pega-customer-service-review-8682351)** **Rating:** 5.0/5.0 stars _— Ricardo B._ [Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-8682351) #### What Are G2 Users Discussing About Pega Customer Service? - [What does Pega Customer Service do?](https://www.g2.com/discussions/what-does-pega-customer-service-do) - [What is PEGA customer decision Hub?](https://www.g2.com/discussions/what-is-pega-customer-decision-hub) - [What is PEGA software used for?](https://www.g2.com/discussions/what-is-pega-software-used-for) - [‹ Prev‹ Prev](/categories/digital-customer-service-platforms?order=g2_score&page=4#product-list) - [1](/categories/digital-customer-service-platforms?order=g2_score#product-list) - [2](/categories/digital-customer-service-platforms?order=g2_score&page=2#product-list) - [3](/categories/digital-customer-service-platforms?order=g2_score&page=3#product-list) - [4](/categories/digital-customer-service-platforms?order=g2_score&page=4#product-list) - 5 - [6](/categories/digital-customer-service-platforms?order=g2_score&page=6#product-list) - [7](/categories/digital-customer-service-platforms?order=g2_score&page=7#product-list) - [8](/categories/digital-customer-service-platforms?order=g2_score&page=8#product-list) - [9](/categories/digital-customer-service-platforms?order=g2_score&page=9#product-list) - [Next ›Next ›](/categories/digital-customer-service-platforms?order=g2_score&page=6#product-list) Spotlight Categories [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Video Editing Software](https://www.g2.com/categories/video-editing) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Digital Customer Service Platforms Themes](/categories/digital-customer-service-platforms/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 28, 2025 Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. These solutions provide [help desk](https://www.g2.com/categories/help-desk), [live chat](https://www.g2.com/categories/live-chat), and [customer self-service](https://www.g2.com/categories/customer-self-service) capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time. Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from [chatbot software](https://www.g2.com/categories/chatbots) and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks. To qualify for inclusion in the Digital Customer Service category, a product must: - Organize external customer inquiries into tickets for support agents - Provide instant messaging capabilities between customer service representatives and website visitors - Provide information and assist customers in completing common tasks without human interaction - Provide 24-hour support to customers seeking assistance - Be included in the help desk, customer self-service, and live chat categories Show More