# Top Free Digital Adoption Platforms - Page 2

## How Many Digital Adoption Platforms Products Does G2 Track?

**Total Products under this Category:** 101

### Category Stats (Aug 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** BrainStorm (+1.03%) - Among all products in this category, BrainStorm recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Digital Adoption Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,600+ Authentic Reviews
- 101+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Adoption Platforms
 ![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=17410&focus%5B%5D=710&focus%5B%5D=5598&focus%5B%5D=73931&focus%5B%5D=85720&focus%5B%5D=170095&focus%5B%5D=24723&focus%5B%5D=146555)

Highlighted products: Pendo, WalkMe, Whatfix, Userpilot, UserGuiding, Tango, ChurnZero, and Product Fruits.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=pendo-io-pendo&focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=userpilot&focus%5B%5D=userguiding&focus%5B%5D=tango-tango&focus%5B%5D=churnzero&focus%5B%5D=product-fruits)

**Sponsored**

### UserGuiding

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-08-08T08%3A07%3A43Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Ffree%3Fcategory_id%3Ddigital-adoption-platform%26page%3D2&secure%5Btoken%5D=78f0a6c52714aa9add8a5bc4d94c7e7bd35f31af7427334c754a6e2232c4abc7&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url)

### [Userflow](https://www.g2.com/products/userflow/reviews)

Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. A standard chatbot tells users what to do—or points them to a doc. Adoption Agent reads the question, picks the most relevant flow from your library, and walks the user through it in-app. That’s the difference between in-app AI as support overhead and in-app AI as a growth driver. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at www.userflow.com

**Average Rating:** 4.8/5.0

**Total Reviews:** 124

#### How Do G2 Users Rate Userflow?

- **User Segmentation:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userflow?

- **Seller:** [Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer)
- **Company Website:** www.joincube.com
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @joincube  
488 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9edf8fa01c8bee043ecfc83eaa7005b1f88d989909e05ec57df9309910e3bfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3477380%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 34% Medium

#### What Do G2 Reviewers Say About Userflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals.
- Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders.
- Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently.
- Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience.
- Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users.

##### Cons

- Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base.
- Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant.
- Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools.
- Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes.
- Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls.

#### What Are Recent G2 Reviews of Userflow?

**["Streamlined Segmentation and Personalization"](https://www.g2.com/survey_responses/userflow-review-13166378)**

**Rating:** 5.0/5.0 stars

_— Danish R._

[Read full review](https://www.g2.com/survey_responses/userflow-review-13166378)

**["Budget-Friendly Onboarding & Survey Tool with Robust Features"](https://www.g2.com/survey_responses/userflow-review-5352738)**

**Rating:** 5.0/5.0 stars

_— Jessica D._

[Read full review](https://www.g2.com/survey_responses/userflow-review-5352738)

#### What Are G2 Users Discussing About Userflow?

- [What do you like most about Userflow for onboarding processes, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-userflow-for-onboarding-processes-and-what-improvements-would-you-suggest)
- [What's the difference between sitemap and user flow?](https://www.g2.com/discussions/what-s-the-difference-between-sitemap-and-user-flow)
- [What is user flow?](https://www.g2.com/discussions/what-is-user-flow)
- [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment
- [What should be included in user flow?](https://www.g2.com/discussions/what-should-be-included-in-user-flow)

### [MeltingSpot](https://www.g2.com/products/meltingspot/reviews)

Not a chatbot. A coach. MeltingSpot is the Learning Agent that lives inside your software, spots where users get stuck, and coaches them right inside their workflow, without ever pulling them out of the tool. Where a chatbot waits to be asked, our agent is proactive: it detects friction in real time and guides each user at the right moment, inside the software they already use. The result: adoption goes up, support tickets go down, and training actually sticks. I - The same Learning Agent plays three roles, depending on what you need. 🔵 Digital CS Manager (for SaaS vendors) Gives your Customer Success team backup that onboards and grows your customers inside your product, from first login to expansion, without putting a CSM on the front line of every account. - New accounts activate on their own, no CSM on the front line. - You catch stall signals before they turn into churn. - You turn activation into expansion revenue. 🟢 Digital Change Manager (for large enterprises) Keeps adoption alive through your CRM, ERP or AI rollouts, consistent across every country and entity, long after go-live. - Users are ready before go-live, not just after. - Adoption stops decaying six months after launch. - You prove transformation ROI to the steering committee. 🟣 Digital Corporate Trainer (for large enterprises) Delivers your training straight into your teams' flow of work, from onboarding to building skills on everything they do (tools, process, and their craft), so content gets used, not just published. - New joiners ramp up without a buddy or a classroom. - Sales enablement lives in the CRM, not in a kickoff deck. - Training that sticks because it happens where the work happens. II - What makes MeltingSpot different - Proactive, not reactive: it acts before users get stuck, instead of waiting for a question. - Inside the workflow, not next to it: training arrives in the tool already in use. - Cross-platform, in hours not months: a JS snippet for the web, a browser extension for the enterprise, no dev team required. - Personalized delivery based on each user's activity, behavior, and skills. - AI-powered content engine: turn existing PDFs, videos, or documents into ready-to-use in-app learning. - Pay for impact, not for seats. - Live in minutes, not months. What users get - Faster software and feature adoption. - Higher confidence and autonomy, with knowledge that lasts. - Fewer support tickets and less manual enablement. Trusted at scale 500+ companies. 2M+ users guided.

**Average Rating:** 4.6/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate MeltingSpot?

- **User Segmentation:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind MeltingSpot?

- **Seller:** [MeltingSpot](https://www.g2.com/sellers/meltingspot)
- **Year Founded:** 2021
- **HQ Location:** Paris , FR
- **Twitter:** @MeltingSpot\_EU  
41 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=484eb68ea4cdae1e7fae161cdc21b184166850166ff92532ae7665040f20fad8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmeltingspot%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 52% Small, 36% Medium

#### What Do G2 Reviewers Say About MeltingSpot?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of MeltingSpot, making training resource integration and content creation easy.
- Users love the **intuitive experience** of MeltingSpot, streamlining onboarding and engaging users effectively all in one hub.
- Users love the **user-friendly interface** of MeltingSpot, enabling quick setup and a smooth learning experience.
- Users value the **responsive and helpful customer support** of MeltingSpot, enhancing their overall experience significantly.
- Users love the **diverse learning formats** offered by MeltingSpot, enhancing engagement and adaptability for various preferences.

##### Cons

- Users note **limited customization** options, especially in page layout and visual elements, impacting overall user experience.
- Users note that **limited features** like advanced integrations and multilingual support still require further development.
- Users face a **lack of intuitiveness** in MeltingSpot due to limited text editing and multilingual management options.
- Users note **bug issues** in MeltingSpot, but appreciate the team's swift attention and ongoing improvements.
- Users express a need for improved **communication features** to better monitor and manage posts on MeltingSpot.

#### What Are Recent G2 Reviews of MeltingSpot?

**["a modern, smooth, and well-supported tool"](https://www.g2.com/survey_responses/meltingspot-review-11347893)**

**Rating:** 4.5/5.0 stars

_— Mélanie K._

[Read full review](https://www.g2.com/survey_responses/meltingspot-review-11347893)

**["MeltingSpot completely transformed our product education strategy"](https://www.g2.com/survey_responses/meltingspot-review-11442119)**

**Rating:** 5.0/5.0 stars

_— Antoine M._

[Read full review](https://www.g2.com/survey_responses/meltingspot-review-11442119)

### [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews)

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead.

**Average Rating:** 4.4/5.0

**Total Reviews:** 239

#### How Do G2 Users Rate Gainsight Product Experience?

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Gainsight Product Experience?

- **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @GainsightHQ  
13,119 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,140 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 61% Medium, 21% Small

#### What Do G2 Reviewers Say About Gainsight Product Experience?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management.
- Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys.
- Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively.
- Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively.
- Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively.

##### Cons

- Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features.
- Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload.
- Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process.
- Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage.
- Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features.

#### What Are Recent G2 Reviews of Gainsight Product Experience?

**["Nice combination of in-app engagement and usage analysis"](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)**

**Rating:** 4.0/5.0 stars

_— Jef V._

[Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)

**["Flexible In-App Engagements with Robust Targeting and Outstanding Support"](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)**

**Rating:** 4.5/5.0 stars

_— Jessica L._

[Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)

#### What Are G2 Users Discussing About Gainsight Product Experience?

- [What is Gainsight PX used for?](https://www.g2.com/discussions/what-is-gainsight-px-used-for)
- [Is Gainsight owned by Salesforce?](https://www.g2.com/discussions/is-gainsight-owned-by-salesforce)
- [How much does Gainsight cost?](https://www.g2.com/discussions/how-much-does-gainsight-cost)
- [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment
- [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment

### [VisualSP](https://www.g2.com/products/visualsp/reviews)

VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, HubSpot and other custom web applications. VisualSP supports corporate employees at the moment of their need and when they are in the flow of their work by providing in-app contextual guidance and training. It delivers hundreds of regularly updated, and completely customizable, guided walkthroughs, tips, videos, and articles in their own web environment. Employees are empowered with readily available contextual training and guidance which in turn speeds up onboarding, and improves efficiency from within the digital workplace. Empowering employees with contextual microlearning increases user adoption of web applications while decreasing frustration and support tickets as a result. Learning by doing is at the core of how VisualSP provides the support to your employees for better utilization of enterprise web applications. VisualSP is available across the following countries: USA, Canada, Germany, France, UK, Bermuda, Switzerland, Netherlands, Belgium, Australia, and more.

**Average Rating:** 4.9/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate VisualSP?

- **User Segmentation:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind VisualSP?

- **Seller:** [VisualSP](https://www.g2.com/sellers/visualsp)
- **Year Founded:** 2005
- **HQ Location:** Plainfield, IL
- **Twitter:** @sharepointvideo  
2,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d13e381f6984249b4c3ac6b6a4aac4efa7cae25f3d213441e2afa1ad7968489&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvisualsp%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 38% Large, 35% Small

#### What Do G2 Reviewers Say About VisualSP?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of VisualSP, benefiting from seamless help directly within their apps.
- Users value the **efficiency** of VisualSP, as it enhances onboarding and boosts productivity through in-app guidance.
- Users praise the **outstanding customer support** of VisualSP, noting quick responses and effective in-app guidance.
- Users appreciate the **streamlined onboarding and in-app guidance** of VisualSP, enhancing productivity and reducing support tickets.
- Users appreciate the **deep integration** of VisualSP with Microsoft tools, enhancing productivity and support efficiency.

##### Cons

- Users note the **compatibility issues** with VisualSP, as it lacks support for desktop and mobile applications.
- Users find the lack of **integration with client applications** to be a downside, though it's manageable.
- Users find a **lack of integration** with client applications, which limits functionality despite its usefulness in the browser.
- Users note the **limited usage on mobile platforms** with VisualSP, restricting support to web applications only.
- Users find the **poor user experience** in VisualSP frustrating due to excessive windows and navigation challenges.

#### What Are Recent G2 Reviews of VisualSP?

**["VisualSP: Essential In-App Guidance Boosts Productivity and Reduces Support Tickets"](https://www.g2.com/survey_responses/visualsp-review-11815079)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/visualsp-review-11815079)

**["VisualSP Takes User Adoption Of SaaS Software To A New Plateau"](https://www.g2.com/survey_responses/visualsp-review-12021604)**

**Rating:** 4.5/5.0 stars

_— Russ E._

[Read full review](https://www.g2.com/survey_responses/visualsp-review-12021604)

#### What Are G2 Users Discussing About VisualSP?

- [What is VisualSP used for?](https://www.g2.com/discussions/what-is-visualsp-used-for)

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,894

#### How Do G2 Users Rate Tidio?

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction.
- Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance.
- Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times.
- Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly.
- Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs.
- Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility.
- Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows.
- Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability.
- Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

#### What Are Recent G2 Reviews of Tidio?

**["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177684)

**["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13183557)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews)

MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works like a GPS for software and provides its users contextual in-app audio/video help at the moment of need and help your users and employees complete complex app workflow. It acts like navigation for users on any web page or software and makes him/her perform complex steps in easy ways. It's easy to install and simple to use tool which can help companies achieve the adoption goals for their digital spend. Key Highlights of MyGuide: 1) Automation: MyGuide offers powerful automation mode which allows Machine to auto-create tours (in more than 10 languages) and AI-assisted mode which can auto-suggest tours based on customer workflow. MyGuide even offers self-driving software mode to enterprise customers. This ensures accurate process completion and productivity soaring. 2) Insights: MyGuide enables change managers to gain full visibility via reports & powerful dashboards into all user activities and provide adoption metrics so that decision-makers can make strategic & data-driven decisions to accelerate digital adoption. 3) Enterprise-Grade Security: The security needs of Enterprise customers are met by our certified, secure, reliable and scalable platform which is specific to the user's role, hierarchies, tasks, and device. MyGuide is available for Enterprise-grade customers where the users are spread across organization, SMB edition for small & medium businesses and lastly Freemium edition for freelancers focused on creating How-to Guides. In digital adoption life-cycle, MyGuide caters to different role levels like Trainers/Program Designers, Software End Users and Digital Transformation leaders/managers. 1. MyGuide Creator for Trainers/Program Designers - A typical day in the life of trainers revolves around creating program, content & providing training sessions. In spite of all the hard inputs by these roles, digital adoption at times is slow due to the absence of "in the moment" help or trainee retention. To solve this problem, we have MyGuide creator mode in our product using which trainers can create digital "how-to guides" by installing the MyGuide extension on Google Chrome. Creators can create interactive in-app guides for providing "in the moment" assistance to complete a specific software process task. Creators can create different types of steps like inline, message, video and branch steps to aid digital navigation for users. Creators can link guides, create push notifications and beacons when a user lands on a web page. For understanding the working of MyGuide creator in a better way, please request a demo by clicking on - https://ed.edcast.com/myguide-demo/ 2. MyGuide Player for End Users- The MyGuide player works at the user’s end as it helps the user to understand how a website or software flow works. A user can play the step by step guides for understanding how to complete any given task on any software. Alternatively, users can see the workflow beforehand in slide shows, videos or GIFs. It is available as an App exchange app and browser extension for Google Chrome, Internet Explorer, Firefox, Safari, and .JS file. Also, a user can download these guides in the following formats i.e. video file, ppt, gif, pdf, HTML and plain text. 3. MyGuide Insights- MyGuide Insights is used for analytics purposes and keeps a record of user behavior when they are using MyGuide. Whether creating guides or playing the guides, MyGuide analyzer keeps a track record of each and every activity. It helps the change managers have full visibility via reports & powerful dashboards into all user activities and adoption metrics so that you can make strategic & data-driven decisions to accelerate digital adoption. Schedule a demo today and see how MyGuide can add enormous value to your business - https://ed.edcast.com/myguide-demo/ MyGuide provides multilingual support for the player mode in 40+ languages which helps companies create guides in English and roll out to a global audience rapidly.

**Average Rating:** 4.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate EdCast MyGuide?

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind EdCast MyGuide?

- **Seller:** [EdCast](https://www.g2.com/sellers/edcast-0c3b0520-fd8f-4271-8f26-2f0b35b52f85)
- **Year Founded:** 2014
- **HQ Location:** Mountain View, CA
- **Twitter:** @EdCast  
7,013 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b244b302e5523f9aa8af2b4ec6af0af0e320656129b16bc5e88a5e526a0b9845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3752831%2F&secure%5Burl_type%5D=linkedin_company_website)  
166 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 45% Small, 27% Medium

#### What Do G2 Reviewers Say About EdCast MyGuide?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in EdCast MyGuide, appreciating its intuitive setup and helpful in-app guidance.
- Users appreciate the **comprehensive documentation** of EdCast MyGuide, which enhances their experience and understanding of the platform.
- Users find that the **initial setup is very easy** , making EdCast MyGuide a user-friendly solution from the start.
- Users appreciate the **easy integrations** of EdCast MyGuide, enhancing accessibility and streamlining their overall experience.
- Users find the **easy setup** of EdCast MyGuide significantly simplifies their onboarding process, enhancing overall user experience.

##### Cons

- Users find the **difficult customization** of EdCast MyGuide limits its adaptability compared to competitors like WalkMe.
- Users experience **integration issues** with EdCast MyGuide, especially regarding vendor management and limited reporting capabilities.
- Users report a **lack of integration** with events, limiting functionality and leading to extra costs for reporting.
- Users find EdCast MyGuide has **limited deep customization** compared to its competitor, WalkMe, affecting personalization options.
- Users note the **limited features** of EdCast MyGuide, often facing issues with integration and reporting capabilities.

#### What Are Recent G2 Reviews of EdCast MyGuide?

**["Clear In-App Guidance That Keeps Users on Track"](https://www.g2.com/survey_responses/edcast-myguide-review-12236484)**

**Rating:** 4.0/5.0 stars

_— Ankit J._

[Read full review](https://www.g2.com/survey_responses/edcast-myguide-review-12236484)

**["Impressive AI Capabilities, Room for Integration Improvement"](https://www.g2.com/survey_responses/edcast-myguide-review-12232534)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/edcast-myguide-review-12232534)

#### What Are G2 Users Discussing About EdCast MyGuide?

- [What is EdCast MyGuide used for?](https://www.g2.com/discussions/what-is-edcast-myguide-used-for)

### [Inline Manual](https://www.g2.com/products/inline-manual/reviews)

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.

**Average Rating:** 4.6/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Inline Manual?

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Inline Manual?

- **Seller:** [Inline Manual](https://www.g2.com/sellers/inline-manual)
- **Year Founded:** 2014
- **HQ Location:** London, United Kingdom
- **Twitter:** @InlineManual  
1,165 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a089f6c3e59d4d167524d1720f777787657ae7092bbbfdefec2d1faa6434f87c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3299372%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 48% Small, 35% Medium

#### What Are Recent G2 Reviews of Inline Manual?

**["Review-16sept"](https://www.g2.com/survey_responses/inline-manual-review-11686267)**

**Rating:** 5.0/5.0 stars

_— Farzad E._

[Read full review](https://www.g2.com/survey_responses/inline-manual-review-11686267)

**["Deep functionality for segmented In-App Help and Getting Started Onboarding Checklists"](https://www.g2.com/survey_responses/inline-manual-review-4774384)**

**Rating:** 5.0/5.0 stars

_— Debra M._

[Read full review](https://www.g2.com/survey_responses/inline-manual-review-4774384)

#### What Are G2 Users Discussing About Inline Manual?

- [What is Inline Manual used for?](https://www.g2.com/discussions/what-is-inline-manual-used-for)

### [Jimo](https://www.g2.com/products/jimo/reviews)

Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required.

**Average Rating:** 4.6/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Jimo?

- **User Segmentation:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Jimo?

- **Seller:** [Jimo](https://www.g2.com/sellers/jimo)
- **HQ Location:** Paris, Île-de-France
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56bb225a632a1a516de41df2ae0cc319c5d40556732de922db020b1a78353a0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusejimo%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Small, 32% Medium

#### What Do G2 Reviewers Say About Jimo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Jimo's **ease of use** exceptional, enabling quick setup and immediate value in user engagement.
- Users value Jimo's **responsive customer support** , highlighting their effectiveness in resolving issues and providing assistance promptly.
- Users love the **easy implementation** of Jimo, enabling quick setup and impactful user experiences within minutes.
- Users highlight the **easy setup** of Jimo, enabling quick deployment of experiences with minimal effort required.
- Users value the **no-code capability** of Jimo, greatly simplifying the process of creating and managing user experiences.

##### Cons

- Users find it frustrating that **Jimo lacks native mobile app integration** and is only accessible via the web.
- Users experience **compatibility issues** and bugs with certain frameworks, impacting the overall functionality of Jimo.
- Users find the **configuration of pop-ups complicated** , suggesting a need for a more user-friendly approach.
- Users find the **difficult customization** of Jimo frustrating, particularly regarding pop-up configurations.
- Users find the **difficult usability** of Jimo challenging, especially with configuring pop-ups efficiently.

#### What Are Recent G2 Reviews of Jimo?

**["Empowers Teams to Drive Impact Independently"](https://www.g2.com/survey_responses/jimo-review-12654855)**

**Rating:** 4.5/5.0 stars

_— Philip S._

[Read full review](https://www.g2.com/survey_responses/jimo-review-12654855)

**["Effortless Onboarding with Easy Frontend Integration"](https://www.g2.com/survey_responses/jimo-review-12605559)**

**Rating:** 5.0/5.0 stars

_— Giovanna P._

[Read full review](https://www.g2.com/survey_responses/jimo-review-12605559)

### [Candu](https://www.g2.com/products/candu/reviews)

Candu enables product & growth teams to design & embed content into existing products. Product-led companies like Gorgias, Vidyard & Make use Candu’s no-code editor to launch content like onboarding flows, checklists, homepages, and more, to drive growth in activation, conversion & retention rates. Teams can leverage user data from their tech stack to personalize their product’s UX & run growth experiments. Creating & launching native-looking, high-quality UX has never been faster or easier.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Candu?

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Candu?

- **Seller:** [Candu](https://www.g2.com/sellers/candu)
- **Year Founded:** 2019
- **HQ Location:** Oakland, US
- **Twitter:** @CanduLabs  
304 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=53a16803c76e7a2bf3ca826fff0aaa272c3b03b18c5cdc0d150bb4d6142f3902&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcandu-labs%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 47% Small

#### What Do G2 Reviewers Say About Candu?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of Candu, enabling easy customization and resource-saving experiences without extensive development.
- Users value the **effortless customization** of Candu, enabling native experiences and saving development resources.
- Users value the **customization options** of Candu, enabling personalized experiences that boost engagement and satisfaction.
- Users find Candu's **ease of use** exceptional, simplifying experience building and customization with an intuitive drag & drop builder.
- Users highlight the **effortless setup** of Candu, appreciating its intuitive drag & drop builder for easy customization.

#### What Are Recent G2 Reviews of Candu?

**["In a League of its Own for Adoption & Conversion"](https://www.g2.com/survey_responses/candu-review-10988006)**

**Rating:** 5.0/5.0 stars

_— Alex D._

[Read full review](https://www.g2.com/survey_responses/candu-review-10988006)

**["Excellent customer experience"](https://www.g2.com/survey_responses/candu-review-9827257)**

**Rating:** 5.0/5.0 stars

_— 🎁 Danielle E._

[Read full review](https://www.g2.com/survey_responses/candu-review-9827257)

#### What Are G2 Users Discussing About Candu?

- [What is Candu used for?](https://www.g2.com/discussions/what-is-candu-used-for) - 1 comment

### [HelpHero](https://www.g2.com/products/helphero/reviews)

HelpHero enables businesses to build interactive, easy to follow product tours that help engage users from day one, and speed up feature adoption quicker than ever. Creating tours is fast, easy and affordable. No coding, design experience or big budgets required. All plans include advanced features like custom CSS, audience targeting, multi-page tours and more. HelpHero is trusted by user-driven businesses worldwide, from startups to enterprises. Free 14-day trial available. For more information visit https://helphero.co

**Average Rating:** 4.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate HelpHero?

- **User Segmentation:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HelpHero?

- **Seller:** [HelpHero](https://www.g2.com/sellers/helphero)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **Twitter:** @GetHelpHero  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40332fc8015a26b955004a71c2540ef8db0ef91abdb53fd18af274211177470b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F36093495&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of HelpHero?

**["Awesome in app guides for the value"](https://www.g2.com/survey_responses/helphero-review-7334193)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helphero-review-7334193)

**["Easy and fast way to implement onboarding for your apps"](https://www.g2.com/survey_responses/helphero-review-7674081)**

**Rating:** 4.0/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/helphero-review-7674081)

#### What Are G2 Users Discussing About HelpHero?

- [What is HelpHero used for?](https://www.g2.com/discussions/what-is-helphero-used-for)

### [Toonimo](https://www.g2.com/products/toonimo/reviews)

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Toonimo?

- **User Segmentation:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Toonimo?

- **Seller:** [Toonimo](https://www.g2.com/sellers/toonimo)
- **Year Founded:** 2013
- **HQ Location:** New York, NY
- **Twitter:** @toonimo  
399 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80df1d11414c3e72d963067f2e96ef6fa633d96a776f407b7be4cb99b1011a87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3305762%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 42% Medium, 42% Small

#### What Are Recent G2 Reviews of Toonimo?

**["Simple and Intuitive Tool That Provides High Leverage for User Adoption and Self-Help Tools."](https://www.g2.com/survey_responses/toonimo-review-4129741)**

**Rating:** 4.0/5.0 stars

_— Jordan K._

[Read full review](https://www.g2.com/survey_responses/toonimo-review-4129741)

**["Fleetonomy uses Toonimo for onboarding - great tool"](https://www.g2.com/survey_responses/toonimo-review-3117166)**

**Rating:** 5.0/5.0 stars

_— Lior G._

[Read full review](https://www.g2.com/survey_responses/toonimo-review-3117166)

#### What Are G2 Users Discussing About Toonimo?

- [What is Toonimo used for?](https://www.g2.com/discussions/what-is-toonimo-used-for)

### [InAppStory](https://www.g2.com/products/inappstory/reviews)

InAppStory helps product and marketing teams communicate with users inside the app more frequently, interactively, and personally as mobile products become more complex and user journeys multiply. Combining in-app stories, messages, mini-games, and banners in one no-code platform, InAppStory lets teams publish and update content in minutes without waiting for app releases or additional development. Together, these capabilities help teams surface key journeys, offers, and communications, guide users to the next action, support onboarding, gather feedback, and improve retention with measurable results. Key Features Instant content publishing within the app: Content can be edited and launched in minutes – without app updates, releases or additional development. Dynamic communication sequences: Teams can launch contextual communication sequences triggered by user behaviour and app events. Ability to collect and use customer data in communications: Teams can collect zero-party data through interactive widgets and use it alongside segments to tailor in-app content for different users. 15+ widgets: Over 15 ready-made interactive widgets (polls, surveys, countdowns, swipe-ups and more) allow you to turn in-app content into richer, more interactive communication experiences without coding. 6 in-app communication formats in a single platform: Stories, banners, in-app messages, mini-games, pop-ups and bottom sheets can be launched and managed from a single no-code builder. Mini-game builder: 10+ built-in mechanics, including Wheel of Fortune, Slicer, Match 3, etc. help teams launch promotional games inside the app without custom development. Analytics: A built-in analytics dashboard helps teams measure how in-app communications perform, track user interactions, and see which messages, formats, and campaigns drive results. InAppStory provides SDKs for different platforms and use cases, currently, the following platforms are supported: JavaScript, React, Android, iOS, React Native, and Flutter.

**Average Rating:** 5.0/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate InAppStory?

- **User Segmentation:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind InAppStory?

- **Seller:** [InAppStory](https://www.g2.com/sellers/inappstory)
- **Year Founded:** 2021
- **HQ Location:** Lisbon, PT
- **Twitter:** @inappstory  
73 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e61c66a61895439af8d177a5f7dd9b4c7ad3e86eae7f1ac53151baad404f305a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finappstory%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 37% Large, 37% Small

#### What Do G2 Reviewers Say About InAppStory?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **enhanced customer engagement** from InAppStory, enjoying increased interaction through personalized and interactive content.
- Users highlight the **high engagement levels** achieved through personalized in-app stories, enhancing communication and interactivity.
- Users value the **highly effective audience engagement** through interactive in-app stories that boost communication and app usage.
- Users appreciate the **efficiency** of InAppStory, seamlessly enhancing engagement and communication with versatile features and personalization.
- Users value the **versatility** of InAppStory, effectively leveraging it for diverse engagement and communication strategies.

##### Cons

- Users find **implementation difficulties** during onboarding, which can hinder the effective use of InAppStory's features.
- Users find the **integration issues** challenging, often requiring extra time to grasp all features during onboarding.
- Users find the **lack of guidance** during onboarding challenging, impacting their ability to utilize all features effectively.
- Users find the **lack of integrations** challenging during onboarding, leading to confusion in utilizing all features effectively.
- Users find the **learning curve challenging** , particularly during onboarding and understanding all features thoroughly.

#### What Are Recent G2 Reviews of InAppStory?

**["Flexible In-App Communication That Keeps Users Engaged"](https://www.g2.com/survey_responses/inappstory-review-13089099)**

**Rating:** 5.0/5.0 stars

_— Alexey L._

[Read full review](https://www.g2.com/survey_responses/inappstory-review-13089099)

**["From Stories to a Complete In-App Communication Platform"](https://www.g2.com/survey_responses/inappstory-review-13104726)**

**Rating:** 5.0/5.0 stars

_— Maria H._

[Read full review](https://www.g2.com/survey_responses/inappstory-review-13104726)

#### What Are G2 Users Discussing About InAppStory?

- [What is InAppStory used for?](https://www.g2.com/discussions/what-is-inappstory-used-for)

### [ClickLearn](https://www.g2.com/products/clicklearn/reviews)

ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate ClickLearn?

- **User Segmentation:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ClickLearn?

- **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn)
- **Year Founded:** 2009
- **HQ Location:** Copenhagen K, DK
- **Twitter:** @ClickLearn  
505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0b8a5d1de6e37ca9194309692928492ffbc2b88a5eb8d86cc8a88ada657d5c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclicklearn%2F&secure%5Burl_type%5D=linkedin_company_website)  
86 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Large, 40% Medium

#### What Do G2 Reviewers Say About ClickLearn?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of ClickLearn, facilitating seamless documentation and training for clients and employees.
- Users appreciate the **efficiency** of ClickLearn, simplifying documentation and training, saving time and enhancing productivity.
- Users value the **easy creation** of documentation in ClickLearn, enhancing training efficiency and client accessibility significantly.
- Users love the **step-by-step training capability** of ClickLearn, enhancing learning and easing the training process.
- Users praise the **responsive customer support** of ClickLearn, which significantly aids in overcoming challenges efficiently.

##### Cons

- Users face **audio issues** with ClickLearn, including voice cutouts and lost recordings, leading to repeated efforts.
- Users find the **editing limitations in ClickLearn** frustrating, requiring re-records for mistakes instead of efficient edits.
- Users express frustration with the **limited editing** capabilities in ClickLearn, often needing to re-record for mistakes.
- Users frequently face **bug issues** with ClickLearn, leading to deleted recordings and repeated efforts.
- Users find **compatibility issues** with ClickLearn frustrating, especially when using older versions and less powerful laptops.

#### What Are Recent G2 Reviews of ClickLearn?

**["Excellent and easy to use"](https://www.g2.com/survey_responses/clicklearn-review-10492344)**

**Rating:** 5.0/5.0 stars

_— Tony R._

[Read full review](https://www.g2.com/survey_responses/clicklearn-review-10492344)

**["Extremely useful and powerful software"](https://www.g2.com/survey_responses/clicklearn-review-9699648)**

**Rating:** 5.0/5.0 stars

_— Nico M._

[Read full review](https://www.g2.com/survey_responses/clicklearn-review-9699648)

#### What Are G2 Users Discussing About ClickLearn?

- [What is ClickLearn used for?](https://www.g2.com/discussions/what-is-clicklearn-used-for)

### [Custify](https://www.g2.com/products/custify/reviews)

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 521

#### How Do G2 Users Rate Custify?

- **User Segmentation:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Custify?

- **Seller:** [Custify](https://www.g2.com/sellers/custify)
- **Year Founded:** 2017
- **HQ Location:** Bucharest, Romania
- **Twitter:** @CustifySRL  
628 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Senior Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 62% Small, 33% Medium

#### What Do G2 Reviewers Say About Custify?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health.
- Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively.
- Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively.
- Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies.
- Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs.

##### Cons

- Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation.
- Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features.
- Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify.
- Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use.
- Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management.

#### What Are Recent G2 Reviews of Custify?

**["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)**

**Rating:** 5.0/5.0 stars

_— Patrick S._

[Read full review](https://www.g2.com/survey_responses/custify-review-13168820)

**["Custify Transformed Our Customer Success Workflow"](https://www.g2.com/survey_responses/custify-review-13223157)**

**Rating:** 5.0/5.0 stars

_— Sebastian M._

[Read full review](https://www.g2.com/survey_responses/custify-review-13223157)

#### What Are G2 Users Discussing About Custify?

- [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for)

### [Bento](https://www.g2.com/products/bento-bento/reviews)

Bento is the only Everboarding platform! With Bento, create workflows for all parts of your customer lifecycle from onboarding to upsells. Guidance can look like tooltips or tours or even full product dashboards, all built by Bento with minimal engineering effort. We have enabled our SaaS customers to double their activation, generate thousands in sales pipeline, and save hours a week all from strategically placed and tailored in-app guides.

**Average Rating:** 4.7/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Bento?

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Bento?

- **Seller:** [Bento](https://www.g2.com/sellers/bento)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9c815b3597bf6d61a844969e0bf99b5d7ce2634fc67d8ed9b2d81ad468bcad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F66365976&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 54% Medium, 42% Small

#### What Are Recent G2 Reviews of Bento?

**["Easy-to-use platform and stellar CS team!"](https://www.g2.com/survey_responses/bento-review-9340645)**

**Rating:** 4.5/5.0 stars

_— 🎁 Danielle E._

[Read full review](https://www.g2.com/survey_responses/bento-review-9340645)

**["Bento is a core tool for our product team and as a designer."](https://www.g2.com/survey_responses/bento-review-9351409)**

**Rating:** 5.0/5.0 stars

_— Cade V._

[Read full review](https://www.g2.com/survey_responses/bento-review-9351409)

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