Appcues
Appcues is a customer engagement platform that turns your product into the best place to reach, encourage, and engage your customers. Marketing and product teams use Appcues to publish dynamic content, surveys and multi-step guides without ongoing engineering resources. Most in-app tools focus solely on onboarding new users. Appcues runs campaigns across the full customer lifecycle: helping you build awareness of new features, drive adoption, encourage advocacy, and inform what you build next, all through targeted in-app messaging. When a user hits an activation moment, drifts from a key workflow, or crosses a usage threshold, Appcues helps you respond automatically across in-app, email, and push. Appcues connects engagement to real business outcomes: custom analytics dashboards show how users move through your product, and funnels surface exactly where they fall off. Inside Appcues, you can describe what you want in plain language: build a campaign, create an experience, ask a question, and Appcues AI does the work: building experiences, flagging what's underperforming, and suggesting fixes automatically. Segments let you target the right audience down to a single user, so every experience reaches exactly who it should. Campaigns tie it all to a named goal you can track. Founded in 2013 in Boston, Appcues has spent over a decade helping companies close the gap between building products and helping customers get real value from them. Trusted by HubSpot, G2, Airbase, and Wayfair, Appcues has powered billions of in-product experiences across thousands of products worldwide.
Average Rating: 4.6/5.0
Total Reviews: 357
How Do G2 Users Rate Appcues?
- User Segmentation: 8.5/10 (Category avg: 8.8/10)
- Ease of Use: 8.6/10 (Category avg: 9.0/10)
- Text Bubble Walkthroughs: 8.9/10 (Category avg: 9.1/10)
- Audio-visual Walkthroughs: 8.1/10 (Category avg: 8.9/10)
Who Is the Company Behind Appcues?
- Seller: Appcues
- Company Website:
- Year Founded: 2013
- HQ Location: Boston, MA
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Twitter: @appcues
5,121 Twitter followers -
LinkedIn® Page: www.linkedin.com
67 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Product Manager, Customer Success Manager
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 58% Medium, 32% Small
What Do G2 Reviewers Say About Appcues?
AI-generated summary from verified user reviews
Pros
- Users find Appcues to be exceptionally easy to use, streamlining onboarding and feedback collection seamlessly.
- Users find the easy setup of Appcues to be straightforward and user-friendly, enhancing their onboarding experience.
- Users value the easy creation process of Appcues, significantly improving trial user retention and engagement.
- Users commend the outstanding customer support of Appcues, noting quick and helpful responses to all requests.
- Users value the intuitive interface of Appcues, enhancing their ability to create effective workflows effortlessly.
Cons
- Users face limitations in customization and integration, hindering the overall effectiveness of Appcues.
- Users express frustration over poor customer support, particularly regarding the lack of timely assistance and resolutions.
- Users find the pricing of Appcues to be a bit high, making it less accessible for smaller teams.
- Users feel there is a need for improvement in metrics, organization of flows, and tracking features in Appcues.
What Are Recent G2 Reviews of Appcues?
"Marketer-Led In-App Experiences: Ship Faster Without Engineering"
Rating: 5.0/5.0 stars
— Verified User in E-Learning
"Appcues Makes It Easy to Build Dev-Free User Guides and Collect Feature Feedback"
Rating: 5.0/5.0 stars
— Matteo P.
What Are G2 Users Discussing About Appcues?
- How do you use Appcues?
- What is API Appcues net?
- How do I use Appcues? - 3 comments
- What does Appcues do? - 3 comments
