# Best Enterprise Digital Adoption Platforms

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Digital Adoption Platform category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Digital Adoption Platform to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Digital Adoption Platform category.

In addition to qualifying for inclusion in the Digital Adoption Platforms category, to qualify for inclusion in the Enterprise Business Digital Adoption Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Top Digital Adoption Platforms at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) | 4.4/5.0 (1,783 reviews) | Product analytics with in-app guidance | "[Effective Onboarding, Needs Better Metrics](https://www.g2.com/survey_responses/pendo-review-11700777)" |
| 2 | [WalkMe](https://www.g2.com/products/walkme/reviews) | 4.5/5.0 (561 reviews) | Enterprise in-app guidance and change support | "[Three years into our DAP Journey](https://www.g2.com/survey_responses/walkme-review-8411410)" |
| 3 | [Whatfix](https://www.g2.com/products/whatfix/reviews) | 4.5/5.0 (538 reviews) | Contextual help for enterprise software adoption | "[Enhancing User Experience with Interactive Guidance and Insights via Whatfix](https://www.g2.com/survey_responses/whatfix-review-11684085)" |
| 4 | [Userpilot](https://www.g2.com/products/userpilot/reviews) | 4.6/5.0 (995 reviews) | No-code onboarding and product usage insights | "[Actionable In-Product Feedback Right When It Matters](https://www.g2.com/survey_responses/userpilot-review-12841970)" |
| 5 | [UserGuiding](https://www.g2.com/products/userguiding/reviews) | 4.7/5.0 (768 reviews) | Product tours and update communication | "[Helpful Platform for Managing Educational Guidance and User Support Content](https://www.g2.com/survey_responses/userguiding-review-12841566)" |
| 6 | [Tango](https://www.g2.com/products/tango-tango/reviews) | 4.7/5.0 (505 reviews) | Process documentation and interactive walkthroughs | "[Tango Makes Process Training Effortless](https://www.g2.com/survey_responses/tango-review-12665989)" |
| 7 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,591 reviews) | Customer success journeys and adoption tracking | "[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)" |
| 8 | [Product Fruits](https://www.g2.com/products/product-fruits/reviews) | 4.7/5.0 (237 reviews) | In-app onboarding and self-service support | "[Effortless User Onboarding and Feature Adoption with Product Fruits](https://www.g2.com/survey_responses/product-fruits-review-12857285)" |
| 9 | [Spekit](https://www.g2.com/products/spekit/reviews) | 4.6/5.0 (298 reviews) | In-workflow training and enablement guidance | "[Deal Rooms That Keep Clients Organized Throughout the Sales Cycle](https://www.g2.com/survey_responses/spekit-review-12853922)" |
| 10 | [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5.0 (1,032 reviews) | Session replay for adoption friction | "[An useful tool to track your users' journey](https://www.g2.com/survey_responses/fullstory-review-9718865)" |

---
## What Are the Most Common Questions About Digital Adoption Platforms?
*AI-generated · Last updated: May 26, 2026*
### What highly recommended digital adoption platforms for cloud services?
Based on G2 reviews, buyers evaluating digital adoption platforms for cloud services often focus on in-app guidance, fast deployment, and the ability to support onboarding and feature communication without heavy engineering work. According to verified users, WalkMe is frequently mentioned for guiding users through complex enterprise systems and reducing confusion during onboarding. G2 reviewers mention Pendo for combining in-app guides with product analytics and feedback collection, which helps teams understand adoption patterns in cloud products. Reviews for Whatfix also highlight contextual walkthroughs, self-help resources, and change management support. Across recent feedback, buyers should expect tradeoffs around setup effort, tagging, or customization depending on the product and environment.

**Here are some of the top-rated products on G2:**

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12866033) – often used for onboarding, customer feedback, analytics, and guiding users through workflows in cloud applications
- [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12842276) – commonly used to reduce user confusion with in-app guidance and walkthroughs across enterprise software
- [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12802586) – frequently used for feature adoption, enablement content, and contextual support inside business applications


### What’s the best digital adoption platform for reducing tech friction?
Based on G2 reviews, WalkMe stands out for reducing tech friction because verified users repeatedly describe it as helpful for lowering confusion, cutting support tickets, and guiding people through tasks without changing the underlying software. According to verified users, its in-app walkthroughs, visual editor, and contextual guidance are especially useful for complex systems and first-time users. G2 reviewers mention that WalkMe helps teams digitize knowledge, onboard faster, and support change management at scale. Reviews also note that setup and workflow mapping can take time, and some teams mention performance concerns in heavier environments, but the strongest recurring theme is smoother task completion and less reliance on traditional training or support channels.


### What top digital adoption tools for boosting software engagement?
Based on G2 reviews, software engagement improves when teams can combine in-app messaging, walkthroughs, and user behavior insights in one workflow. According to verified users, Pendo is often used to guide users to new features, track adoption, and measure engagement with analytics and feedback. G2 reviewers mention WalkMe for targeted communication, onboarding, and in-the-flow guidance that helps users complete tasks more confidently. Whatfix reviews also highlight feature awareness, pop-ups, flows, and self-help capabilities that support product engagement. Across these products, users consistently value the ability to launch guidance quickly, reduce engineering dependency, and reinforce product changes directly inside the application, though some reviews mention setup effort or maintenance as tradeoffs.

**Here are some of the top-rated products on G2:**

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12554055) – used to combine analytics and in-app guidance to drive feature adoption and measure engagement
- [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12647033) – used for real-time guidance, feature announcements, and improving engagement in complex workflows
- [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12802586) – used to promote feature awareness, create flows, and support engagement with contextual in-app help


### What most user-friendly digital adoption tools for SaaS?
Based on G2 reviews, user-friendliness in digital adoption tools usually comes down to how quickly non-technical teams can launch guides, surveys, and onboarding flows. According to verified users, Userpilot is often described as intuitive for building onboarding flows, banners, reports, and surveys without much developer help. G2 reviewers mention Product Fruits for its easy setup, no-code tours, hints, and announcements that help teams launch in-app onboarding quickly. Reviews for UserGuiding also emphasize straightforward setup, fast guide creation, and support for onboarding, surveys, and resource centers. While some users note learning curves around analytics, targeting, or advanced customization, these products are repeatedly praised for approachable interfaces and fast time to value in SaaS environments.


### What leading digital adoption platforms for enhancing software ROI?
Based on G2 reviews, teams looking to enhance software ROI often prioritize faster onboarding, lower support burden, and stronger adoption of underused features. According to verified users, WalkMe is associated with operational efficiency, change management, and guidance that helps users complete workflows faster. G2 reviewers mention Pendo for giving teams visibility into behavior, feature adoption, and in-app engagement so they can make product and enablement decisions with more confidence. Whatfix is also described as helping reduce training dependency and improving user productivity through walkthroughs, self-help, and analytics. Across these reviews, ROI is most often tied to saving internal time, improving process consistency, and helping users reach value without depending on repeated live support.

**Here are some of the top-rated products on G2:**

- [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12676208) – helps teams use in-app guidance and automation to reduce friction and improve productivity in enterprise systems
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12549804) – helps teams use analytics, guides, and session insights to inform product decisions and improve adoption
- [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12272145) – helps reduce training effort and support needs while improving productivity and process compliance


### What best digital adoption solutions for improving employee training?
Based on G2 reviews, the strongest solutions for improving employee training emphasize in-app learning, reduced reliance on long training sessions, and quick content updates. According to verified users, WalkMe is often used for onboarding employees, internal IT training, compliance, and process completion with step-by-step guidance. G2 reviewers mention Whatfix for training at scale through flows, smart tips, self-help, and support content that helps users learn directly in the application. Reviews for Pendo also describe employee education use cases through guides, walkthroughs, and analytics that help teams understand where users struggle. Common buyer considerations include setup complexity, analytics depth, and ongoing maintenance as workflows or interfaces evolve over time.

**Here are some of the top-rated products on G2:**

- [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12794115) – used for internal IT training, onboarding, and process guidance for employees in business systems
- [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12810316) – used to improve training capabilities and guide employees through application workflows
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-6634903) – used for in-app messaging and training support while building guides and reports for teams


### What best software for digital adoption in the enterprise sector?
Based on G2 reviews, enterprise buyers typically need broad deployment support, process consistency, strong analytics, and scalable in-app guidance. According to verified users, WalkMe is frequently used across complex enterprise environments for onboarding, change management, automation, and guidance inside systems like SAP, CRM, and other business applications. G2 reviewers mention Pendo for enterprise visibility into product usage, feature adoption, and in-app guidance, especially when teams want analytics and messaging in one platform. Whatfix reviews also point to enterprise use in large transformations, feature communication, and workflow support. Across recent reviews, the main tradeoffs involve setup time, maintenance, and reporting flexibility rather than a lack of core adoption functionality.

**Here are some of the top-rated products on G2:**

- [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12647033) – used in enterprise environments to standardize processes, reduce errors, and guide users through complex systems
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12550569) – used for enterprise change management and digital adoption across business applications
- [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12608647) – used to support enterprise onboarding, self-help, and workflow guidance in complex software


### What top-rated digital adoption platforms for tech companies?
Based on G2 reviews, tech companies often value digital adoption platforms that let product, marketing, and customer teams launch in-app guidance without waiting on engineering. According to verified users, Pendo is widely used for analytics, guides, feedback, and feature adoption, making it useful for product-led teams. G2 reviewers mention Userpilot for onboarding flows, surveys, banners, and behavior visibility that support faster iteration in SaaS products. Product Fruits reviews also highlight easy onboarding tours, hints, and announcements that help teams test ideas and improve adoption without heavy development work. Reviews across these products consistently emphasize faster experimentation, better feature communication, and more direct insight into user behavior as core benefits.

**Here are some of the top-rated products on G2:**

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12591965) – helps tech teams connect behavior data, feedback, and in-app guides to improve adoption
- [Userpilot](https://www.g2.com/products/userpilot/reviews/userpilot-review-12334175) – helps product teams build in-app experiences quickly and understand engagement without heavy engineering
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12357472) – helps teams launch tours, hints, and announcements to guide users toward feature discovery


### Which digital adoption software is best for customer onboarding?
Based on G2 reviews, WalkMe is the strongest fit for customer onboarding because verified users repeatedly mention faster onboarding, just-in-time guidance, and the ability to teach users directly inside the software. According to verified users, it helps new users find the right place in the interface, reduces confusion, and lowers the need for lengthy training or manual support. G2 reviewers mention onboarding use cases across CRM, SAP, and other complex systems, along with in-app tutorials, launchers, and walkthroughs that support different user roles. While some users note a learning curve or setup effort, the recurring theme in recent reviews is smoother onboarding and faster proficiency for both employees and customers.


### What best digital adoption platform software for small businesses?
Based on G2 reviews, small businesses often favor products that are easy to launch, reduce dependence on developers, and support onboarding without adding a lot of overhead. According to verified users, Userpilot is praised for no-code onboarding flows, segmentation, and in-app messaging that help smaller teams move quickly. G2 reviewers mention Product Fruits as a practical option for simple tours, hints, and announcements that improve onboarding and feature adoption without heavy development. Reviews for UserGuiding also highlight quick setup, easy guide creation, and a user-friendly experience that works well for lean teams. Common considerations for smaller buyers include analytics depth, customization limits, and pricing flexibility as usage expands.

**Here are some of the top-rated products on G2:**

- [Userpilot](https://www.g2.com/products/userpilot/reviews/userpilot-review-12651132) – helps smaller teams build onboarding flows and guidance quickly without constant developer support
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12501126) – helps small teams simplify onboarding and reduce manual support with in-app guidance
- [UserGuiding](https://www.g2.com/products/userguiding/reviews/userguiding-review-12121179) – helps startups automate onboarding and explain features with easy setup and reliable targeting




## G2 Grid® for Digital Adoption Platforms
![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=710&focus%5B%5D=5598&focus%5B%5D=17410&focus%5B%5D=25420&focus%5B%5D=73931&focus%5B%5D=170095&focus%5B%5D=97869&focus%5B%5D=24723)
Highlighted products: WalkMe, Whatfix, Pendo, Nexthink, Userpilot, Tango, BrainStorm, and ChurnZero.
Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=pendo-io-pendo&focus%5B%5D=nexthink&focus%5B%5D=userpilot&focus%5B%5D=tango-tango&focus%5B%5D=brainstorm-inc-brainstorm&focus%5B%5D=churnzero&segment=enterprise)


## How Many Digital Adoption Platforms Products Does G2 Track?
**Total Products under this Category:** 100

### Category Stats (Jul 2026)
- **Average Rating**: 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Frigade (+0.64%) - Among all products in this category, Frigade recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Digital Adoption Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,500+ Authentic Reviews
- 100+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### JumpCloud

JumpCloud® delivers a unified identity, device, and access management platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-07-15T08%3A02%3A11Z&secure%5Bdisplayable_resource_id%5D=1387&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=36316&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=36316&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=25f3734558c8238a15e23118f71ef76c9b7052ada9774c97bc8f40bd2789f961&secure%5Burl%5D=https%3A%2F%2Fjumpcloud.com%2Flp%2Funified-enpoint-management-g2%3Futm_source%3DG2-Paid%26utm_medium%3DPaid-Directory%26utm_content%3DSaaS_Management%26utm_campaign%3DG2Clicks&secure%5Burl_type%5D=custom_url)

---

## What Are the Top-Rated Digital Adoption Platforms Products in 2026?
### 1. [WalkMe](https://www.g2.com/products/walkme/reviews)
WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com.


**Average Rating:** 4.5/5.0
**Total Reviews:** 561
**How Do G2 Users Rate WalkMe?**

- **User Segmentation:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind WalkMe?**

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** https://www.sap.com/
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP (297,052 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Instructional Designer, Digital Adoption Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Enterprise, 28% Mid-Market


#### What Are WalkMe's Pros and Cons?

**Pros:**

- Ease of Use (84 reviews)
- Helpful (54 reviews)
- Customer Support (52 reviews)
- Training (47 reviews)
- Features (46 reviews)

**Cons:**

- Learning Curve (34 reviews)
- Complexity (24 reviews)
- Steep Learning Curve (19 reviews)
- Time-Consuming (16 reviews)
- Limitations (15 reviews)


### What Do G2 Reviewers Say About WalkMe?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of WalkMe, finding it intuitive and efficient for onboarding and support.
- Users appreciate the **intuitive guidance** from WalkMe, enhancing their experience and streamlining complex processes efficiently.
- Users commend WalkMe for its **responsive customer support** , swiftly resolving issues and enhancing the overall experience.
- Users value the **easy training support** of WalkMe, appreciating its intuitive setup and helpful learning resources.
- Users love WalkMe for its **customizability** , **intuitive interface** , and **powerful analytics** that enhance user experience and efficiency.

**Cons:**

- Users face a challenging **learning curve** with WalkMe, especially concerning advanced features and customizations.
- Users find the **complexity of initial setup** and learning curve challenging, particularly for advanced features and large-scale deployments.
- Users face a **steep learning curve** with WalkMe, particularly regarding advanced features and managing deployments effectively.
- Users find WalkMe to be **time-consuming** to set up, particularly when customizing guidance for complex processes.
- Users often face **limitations in dynamic element handling** and outdated training content, affecting overall ease of use.

#### What Are Recent G2 Reviews of WalkMe?

**"[Three years into our DAP Journey](https://www.g2.com/survey_responses/walkme-review-8411410)"**

**Rating:** 5.0/5.0 stars
*— Alexander R.*

[Read full review](https://www.g2.com/survey_responses/walkme-review-8411410)

---

**"[WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go](https://www.g2.com/survey_responses/walkme-review-12997160)"**

**Rating:** 5.0/5.0 stars
*— Stephen L.*

[Read full review](https://www.g2.com/survey_responses/walkme-review-12997160)

---


#### What Are G2 Users Discussing About WalkMe?

- [What is WalkMe used for?](https://www.g2.com/discussions/what-is-walkme-used-for)

### 2. [Whatfix](https://www.g2.com/products/whatfix/reviews)
Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.


**Average Rating:** 4.5/5.0
**Total Reviews:** 538
**How Do G2 Users Rate Whatfix?**

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)

**Who Is the Company Behind Whatfix?**

- **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix)
- **Year Founded:** 2013
- **HQ Location:** San Jose, CA
- **Twitter:** @whatfix (3,096 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2058906/ (1,115 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Project Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Enterprise, 36% Mid-Market


#### What Are Whatfix's Pros and Cons?

**Pros:**

- Ease of Use (75 reviews)
- Customer Support (58 reviews)
- Helpful (50 reviews)
- Features (48 reviews)
- Positive Experience (48 reviews)

**Cons:**

- Learning Curve (26 reviews)
- Time-Consuming (18 reviews)
- Limitations (17 reviews)
- Complexity (16 reviews)
- Lack of Guidance (15 reviews)


### What Do G2 Reviewers Say About Whatfix?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Whatfix, highlighting its intuitive features and excellent customer support.
- Users value the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction.
- Users find Whatfix to be **extremely helpful** due to its easy configuration, attentive support, and timely updates.
- Users admire Whatfix's **intuitive no-code authoring** , enabling non-tech teams to create effective in-app guides effortlessly.
- Users value the **ease of configuration and effective training** , enhancing onboarding and overall productivity with Whatfix.

**Cons:**

- Users find the **learning curve steep** for Whatfix, particularly during initial setup and advanced customizations.
- Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates.
- Users find **limitations in flexibility** , needing more efficient approaches and facing issues with DOM dependencies and functionality.
- Users find the **initial setup and navigation complex** , requiring time and support for effective use of Whatfix.
- Users find a **lack of guidance** for advanced workflows in Whatfix, causing challenges with complex applications.

#### What Are Recent G2 Reviews of Whatfix?

**"[Easy In-App Guidance with Smooth Integration and Outstanding Support](https://www.g2.com/survey_responses/whatfix-review-13029952)"**

**Rating:** 4.5/5.0 stars
*— Sireesha D.*

[Read full review](https://www.g2.com/survey_responses/whatfix-review-13029952)

---

**"[Enhancing User Experience with Interactive Guidance and Insights via Whatfix](https://www.g2.com/survey_responses/whatfix-review-11684085)"**

**Rating:** 4.5/5.0 stars
*— Sajal P.*

[Read full review](https://www.g2.com/survey_responses/whatfix-review-11684085)

---


#### What Are G2 Users Discussing About Whatfix?

- [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote
- [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote
- [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote
- [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments

### 3. [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,783
**How Do G2 Users Rate Pendo?**

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.7/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

**Who Is the Company Behind Pendo?**

- **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io)
- **Company Website:** https://www.pendo.io/
- **Year Founded:** 2013
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @pendoio (20,032 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5071271/ (985 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Pendo's Pros and Cons?

**Pros:**

- Ease of Use (190 reviews)
- Insights (165 reviews)
- Analytics (122 reviews)
- Features (112 reviews)
- Positive Experience (99 reviews)

**Cons:**

- Missing Features (67 reviews)
- Limitations (60 reviews)
- Learning Curve (59 reviews)
- Steep Learning Curve (47 reviews)
- Data Inaccuracy (44 reviews)


### What Do G2 Reviewers Say About Pendo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Pendo, enjoying its intuitive setup and user-friendly features for engagement.
- Users value Pendo's **seamless integration of analytics and in-app guidance** , enhancing user engagement and feedback efficiently.
- Users appreciate Pendo for its **seamless integration of analytics and in-app guidance** , enhancing user engagement and feedback efficiency.
- Users love the **intuitive user interface** of Pendo, facilitating engagement and providing valuable insights effortlessly.
- Users love Pendo's **seamless integration** of analytics and guidance, enhancing user engagement and simplifying dashboard creation.

**Cons:**

- Users notice **missing features** in Pendo, such as in-app filtering and lack of survey engagement visibility, complicating analysis.
- Users face a **steep learning curve** with Pendo, complicating setup and self-teaching efforts significantly.
- Users face a **significant learning curve** with Pendo, making initial setup and understanding features challenging.
- Users experience a **steep learning curve** with Pendo, requiring significant time and effort to fully utilize the platform.
- Users face significant **data inaccuracy** issues, as it often leads to unreliable insights and hampers decision-making.

#### What Are Recent G2 Reviews of Pendo?

**"[Effective Onboarding, Needs Better Metrics](https://www.g2.com/survey_responses/pendo-review-11700777)"**

**Rating:** 4.0/5.0 stars
*— Emma P.*

[Read full review](https://www.g2.com/survey_responses/pendo-review-11700777)

---

**"[Effective In-App Guides and Powerful Analytics for Understanding User Behavior](https://www.g2.com/survey_responses/pendo-review-13074778)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/pendo-review-13074778)

---


#### What Are G2 Users Discussing About Pendo?

- [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment
- [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment
- [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment

### 4. [Nexthink](https://www.g2.com/products/nexthink/reviews)
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.


**Average Rating:** 4.6/5.0
**Total Reviews:** 346
**How Do G2 Users Rate Nexthink?**

- **User Segmentation:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.4/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind Nexthink?**

- **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink)
- **Company Website:** https://www.nexthink.com
- **Year Founded:** 2004
- **HQ Location:** Prilly, CH
- **Twitter:** @NexthinkNews (3,279 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/92771/ (1,173 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Project Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 83% Enterprise, 12% Mid-Market


#### What Are Nexthink's Pros and Cons?

**Pros:**

- Ease of Use (40 reviews)
- Positive Experience (40 reviews)
- Insights (35 reviews)
- Issue Detection (32 reviews)
- Automation (26 reviews)

**Cons:**

- Difficult Learning (26 reviews)
- Learning Curve (26 reviews)
- Complexity (22 reviews)
- Expensive (17 reviews)
- Steep Learning Curve (12 reviews)


### What Do G2 Reviewers Say About Nexthink?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Nexthink, enabling effortless monitoring and integration across digital environments.
- Users value the **deep insights** provided by Nexthink, enhancing both IT performance and employee experience effectively.
- Users value the **insightful real-time analytics** of Nexthink, greatly enhancing digital employee experience and productivity.
- Users value the **issue detection capabilities** of Nexthink, enabling proactive resolutions and enhanced employee engagement.
- Users value the **automation capabilities** of Nexthink, streamlining processes and enhancing overall IT efficiency.

**Cons:**

- Users find Nexthink's **difficult learning curve** challenging, especially during initial setup and understanding the DEX algorithm.
- Users find the **steep learning curve** of Nexthink challenging, making casual data exploration difficult without specialized training.
- Users find the **complexity of setup and features** in Nexthink challenging, making it hard to fully utilize.
- Users find the **high costs** of Nexthink's server licenses and dashboards to be a significant drawback.
- Users face a **steep learning curve** with Nexthink, requiring extensive training to leverage its complex features effectively.

#### What Are Recent G2 Reviews of Nexthink?

**"[A Game-Changer for Endpoint Visibility and Proactive Support](https://www.g2.com/survey_responses/nexthink-review-12975165)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Games*

[Read full review](https://www.g2.com/survey_responses/nexthink-review-12975165)

---

**"[One year with Nexthink transformed my career](https://www.g2.com/survey_responses/nexthink-review-11699586)"**

**Rating:** 5.0/5.0 stars
*— Ryan W.*

[Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586)

---


#### What Are G2 Users Discussing About Nexthink?

- [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment
- [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment
- [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment

### 5. [Userpilot](https://www.g2.com/products/userpilot/reviews)
Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.


**Average Rating:** 4.6/5.0
**Total Reviews:** 995
**How Do G2 Users Rate Userpilot?**

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.2/10 (Category avg: 8.9/10)

**Who Is the Company Behind Userpilot?**

- **Seller:** [Userpilot](https://www.g2.com/sellers/userpilot)
- **Company Website:** https://userpilot.com/
- **Year Founded:** 2019
- **HQ Location:** Austin, US
- **Twitter:** @teamuserpilot (808 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27027108/ (79 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Mid-Market, 38% Small-Business


#### What Are Userpilot's Pros and Cons?

**Pros:**

- Ease of Use (293 reviews)
- Intuitive (182 reviews)
- Easy Setup (165 reviews)
- Customer Support (158 reviews)
- Helpful (156 reviews)

**Cons:**

- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)
- Limited Customization (62 reviews)
- Limitations (42 reviews)
- Expensive (38 reviews)


### What Do G2 Reviewers Say About Userpilot?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **intuitive and straightforward interface** of Userpilot, enhancing efficiency and user interaction.
- Users find Userpilot to be highly **intuitive and easy to use** , enhancing their product interaction experience.
- Users value the **easy setup** of Userpilot, making onboarding and customization a smooth process without technical hurdles.
- Users value the **dedicated customer support** from UserPilot, enhancing their experience and addressing needs effectively.
- Users value the **helpful support and intuitive interface** of Userpilot, enhancing engagement and providing clear insights.

**Cons:**

- Users note a steep **learning curve** with Userpilot, often needing months to fully adapt to its features.
- Users experience a **steep learning curve** with Userpilot, feeling overwhelmed initially by its extensive features.
- Users find the **limited customization options** frustrating, impacting the flexibility and effectiveness of their use cases.
- Users find the **reporting complexity** in Userpilot challenging, contributing to a steep learning curve and integration limits.
- Users find Userpilot **expensive** , especially as costs rise with growth, making it less ideal for startups on tight budgets.

#### What Are Recent G2 Reviews of Userpilot?

**"[Actionable In-Product Feedback Right When It Matters](https://www.g2.com/survey_responses/userpilot-review-12841970)"**

**Rating:** 5.0/5.0 stars
*— Magdalena P.*

[Read full review](https://www.g2.com/survey_responses/userpilot-review-12841970)

---

**"[Real-Time Visual Customer Feedback with Seamless Notifications](https://www.g2.com/survey_responses/userpilot-review-12964133)"**

**Rating:** 4.5/5.0 stars
*— Hitesh K.*

[Read full review](https://www.g2.com/survey_responses/userpilot-review-12964133)

---


#### What Are G2 Users Discussing About Userpilot?

- [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote

### 6. [Tango](https://www.g2.com/products/tango-tango/reviews)
Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date.


**Average Rating:** 4.7/5.0
**Total Reviews:** 505
**How Do G2 Users Rate Tango?**

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)

**Who Is the Company Behind Tango?**

- **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c)
- **Company Website:** https://www.tango.ai/
- **Year Founded:** 2020
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/trytango/ (70 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Consultant
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Small-Business, 32% Mid-Market


#### What Are Tango's Pros and Cons?

**Pros:**

- Ease of Use (203 reviews)
- Time-saving (100 reviews)
- Easy Creation (84 reviews)
- Setup Ease (73 reviews)
- Guides (70 reviews)

**Cons:**

- Limitations (34 reviews)
- Limited Features (28 reviews)
- Editing Difficulties (25 reviews)
- Limited Customization (24 reviews)
- Limited Functionality (24 reviews)


### What Do G2 Reviewers Say About Tango?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Tango, streamlining workflows and enhancing efficiency in task management.
- Users value how Tango is **time-saving** , allowing focus on tasks without getting bogged down by logistics.
- Users love the **easy creation** of tutorials with Tango, significantly simplifying workflow sharing and efficiency.
- Users find Tango's **setup ease** exceptional, enabling quick access to rewards with simple instructions and intuitive design.
- Users praise Tango for its **ease of use and effective guide creation** , enhancing productivity for teams and individuals.

**Cons:**

- Users find Tango's **editing limitations and lack of offline support** hinder their overall experience and effectiveness.
- Users note the **limited features** in Tango, restricting functionality and complicating workflows with unnecessary cleanup steps.
- Users experience **editing difficulties** due to limited customization options and a lack of an undo feature.
- Users find the **limited customization options** in Tango restrict their ability to tailor the product to their needs.
- Users express frustration over **limited functionality** in Tango, noting issues with accuracy and customization constraints.

#### What Are Recent G2 Reviews of Tango?

**"[Must-Have: Simple Guides That Save Teams Time](https://www.g2.com/survey_responses/tango-review-12618681)"**

**Rating:** 4.5/5.0 stars
*— Daniel R.*

[Read full review](https://www.g2.com/survey_responses/tango-review-12618681)

---

**"[Tango Makes Process Training Effortless](https://www.g2.com/survey_responses/tango-review-12665989)"**

**Rating:** 5.0/5.0 stars
*— Chayse C.*

[Read full review](https://www.g2.com/survey_responses/tango-review-12665989)

---



### 7. [BrainStorm](https://www.g2.com/products/brainstorm-inc-brainstorm/reviews)
At BrainStorm, we help organizations turn their AI investment into workforce impact. We built our approach around the reality of the adoption gap: AI and software tools get deployed, access is granted, but behavior stays the same. We believe access isn't adoption. Work only changes when people change what they do every day, in real workflows, in the moments where decisions actually happen. That's why we don't treat adoption as a single training event. We're built for sustained, day-to-day change that doesn't come from course completions or one-time trainings. We provide a system designed to orchestrate adoption so new behaviors become the standard way work gets done. We approach change through our ADOPT™ Framework, five deliberate stages from first contact to durable behavior: AWARENESS (why change is needed), DESIRE (motivation to explore), ORIENTATION (how it works in context), PARTICIPATION (starting the new behavior), and TRANSFORMATION (making it stick). Current market options like LMSs, DAPs, upskilling providers, and content libraries manage content and track completions. BrainStorm does all that and more: it drives behavior change after the course ends, connects rollouts to adoption and business outcomes, and orchestrates when and how users engage across channels and over time. Our platform provides customizable multi-channel campaign Flows across email, Teams, and portal; behavior-driven personalization based on role, readiness, and observed usage; adoption analytics connecting learning activity to tool usage and business outcomes; and low-overhead infrastructure that scales without adding headcount. We support AI Readiness, Security Awareness, Enterprise Software Adoption, Customer Success, and more. Across outcomes, the principle is the same: real adoption starts with changing behavior, not merely providing access. We hold ourselves to measurable results because behavior change is visible, not assumed.


**Average Rating:** 4.5/5.0
**Total Reviews:** 34
**How Do G2 Users Rate BrainStorm?**

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind BrainStorm?**

- **Seller:** [BrainStorm, Inc.](https://www.g2.com/sellers/brainstorm-inc)
- **Company Website:** https://www.brainstorminc.com
- **Year Founded:** 1995
- **HQ Location:** American Fork, UT
- **Twitter:** @brainstorminc (645 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/brainstorm-inc (153 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 38% Mid-Market


#### What Are BrainStorm's Pros and Cons?

**Pros:**

- Ease of Use (11 reviews)
- Course Creation (10 reviews)
- Customer Support (9 reviews)
- Features (9 reviews)
- Training (8 reviews)

**Cons:**

- Learning Curve (6 reviews)
- Navigation Difficulties (3 reviews)
- Poor Reporting (3 reviews)
- Expensive (2 reviews)
- Inadequate Reporting (2 reviews)


### What Do G2 Reviewers Say About BrainStorm?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find BrainStorm to be **extremely user-friendly** , facilitating quick organization and idea generation effortlessly.
- Users appreciate the **ease of course creation** in BrainStorm, enabling flexible, engaging, and customized training experiences.
- Users praise the **fantastic customer support** of BrainStorm, highlighting their dedication to successful deployment and engagement.
- Users love the **ease of use and customization** of BrainStorm, making content creation and training enjoyable and efficient.
- Users appreciate the **easy-to-use training system** , enabling effective custom content creation and on-demand training options.

**Cons:**

- Users find the **learning curve confusing** , struggling to differentiate between various content types and navigating the platform.
- Users find **navigation difficult** due to overcomplicated structures and layers, impacting their ability to manage content effectively.
- Users find **poor reporting** in BrainStorm, making it challenging to effectively manage content and track training initiatives.
- Users find the product **expensive** , especially considering the high training costs and complex licensing structure.
- Users find the **reporting inadequate** , seeking improvements for better management of training initiatives and deadlines.

#### What Are Recent G2 Reviews of BrainStorm?

**"[Effortless Setup, Stellar Support](https://www.g2.com/survey_responses/brainstorm-review-13099856)"**

**Rating:** 5.0/5.0 stars
*— Becky F.*

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-13099856)

---

**"[Top-Tier Video Production and Outstanding Support from Tyler R.](https://www.g2.com/survey_responses/brainstorm-review-13099574)"**

**Rating:** 5.0/5.0 stars
*— Larry C.*

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-13099574)

---


#### What Are G2 Users Discussing About BrainStorm?

- [What is BrainStorm QuickHelp used for?](https://www.g2.com/discussions/what-is-brainstorm-quickhelp-used-for) - 1 comment

### 8. [ChurnZero](https://www.g2.com/products/churnzero/reviews)
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.


**Average Rating:** 4.7/5.0
**Total Reviews:** 1,591
**How Do G2 Users Rate ChurnZero?**

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

**Who Is the Company Behind ChurnZero?**

- **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero)
- **Company Website:** https://churnzero.com
- **Year Founded:** 2015
- **HQ Location:** Washington, District of Columbia
- **Twitter:** @churnzero (1,792 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9475578/ (147 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Director of Customer Success
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are ChurnZero's Pros and Cons?

**Pros:**

- Ease of Use (139 reviews)
- Helpful (95 reviews)
- Automation (86 reviews)
- Customer Support (78 reviews)
- Efficiency (76 reviews)

**Cons:**

- Learning Curve (54 reviews)
- Complexity (41 reviews)
- Not Intuitive (39 reviews)
- Missing Features (34 reviews)
- Steep Learning Curve (33 reviews)


### What Do G2 Reviewers Say About ChurnZero?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find ChurnZero **easy to use** , appreciating its intuitive design and helpful customer support for seamless onboarding.
- Users love the **user-friendly interface** of ChurnZero, enhancing efficiency in client engagement and task management.
- Users value the **automation capabilities** of ChurnZero, streamlining workflows and improving efficiency in customer success management.
- Users value the **fantastic customer support** from ChurnZero, providing quick answers and effective assistance for their needs.
- Users appreciate ChurnZero for its **efficiency in organizing customer data** and streamlining workflows for success management.

**Cons:**

- Users note a **steep learning curve** with ChurnZero, making it time-consuming to master the platform's features.
- Users find the **complexity** of ChurnZero's interface and options can hinder a straightforward experience.
- Users find ChurnZero to have a **not intuitive interface** , making the initial experience overwhelming and complex.
- Users note a **lack of essential features** in ChurnZero, which complicates tasks and increases reliance on manual processes.
- Users struggle with the **steep learning curve** of ChurnZero, finding navigation and segment creation challenging initially.

#### What Are Recent G2 Reviews of ChurnZero?

**"[ChurnZero as a Source of Truth: AI Automation, Dashboards, and Flexible Reporting](https://www.g2.com/survey_responses/churnzero-review-13099774)"**

**Rating:** 4.5/5.0 stars
*— Nichole M.*

[Read full review](https://www.g2.com/survey_responses/churnzero-review-13099774)

---

**"[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)"**

**Rating:** 5.0/5.0 stars
*— Simon H.*

[Read full review](https://www.g2.com/survey_responses/churnzero-review-12781849)

---


#### What Are G2 Users Discussing About ChurnZero?

- [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment

### 9. [Spekit](https://www.g2.com/products/spekit/reviews)
Spekit is the Rep Acceleration Platform that turns GTM knowledge and unified deal intelligence into in-workflow insights, coaching, actions and buyer-ready experiences, so revenue teams can ramp fast, stay fast, and win more.


**Average Rating:** 4.6/5.0
**Total Reviews:** 298
**How Do G2 Users Rate Spekit?**

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.4/10 (Category avg: 8.9/10)

**Who Is the Company Behind Spekit?**

- **Seller:** [Spekit Inc.](https://www.g2.com/sellers/spekit-inc)
- **Company Website:** https://spekit.com/
- **Year Founded:** 2018
- **HQ Location:** Denver, Colorado
- **Twitter:** @spekitapp (1,169 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18421890/ (97 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 68% Mid-Market, 21% Enterprise


#### What Are Spekit's Pros and Cons?

**Pros:**

- Ease of Use (70 reviews)
- Helpful (40 reviews)
- Integrations (33 reviews)
- Time-saving (30 reviews)
- Navigation Ease (29 reviews)

**Cons:**

- Navigation Difficulties (12 reviews)
- Inefficient Search Functionality (11 reviews)
- Missing Features (11 reviews)
- Learning Curve (9 reviews)
- Inadequate Search Functionality (8 reviews)


### What Do G2 Reviewers Say About Spekit?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Spekit, finding it convenient and seamless for training integration.
- Users appreciate the **effective coaching and in-context learning** provided by Spekit, enhancing productivity and training efficiency.
- Users value the **seamless integrations** of Spekit, enhancing training and keeping information current across platforms.
- Users find Spekit to be a **time-saving tool** , streamlining training and facilitating quick access to information in workflows.
- Users appreciate the **navigation ease** of Spekit, enabling quick access to training materials within their workflow.

**Cons:**

- Users experience **navigation difficulties** with Spekit, citing slowdowns and challenges in finding relevant information quickly.
- Users struggle with the **inefficient search functionality** of Spekit, often unable to find specific or detailed information.
- Users find several **missing features** in Spekit, limiting its effectiveness and usability for their needs.
- Users find the **learning curve challenging** , needing time for setup and training to fully leverage Spekit's capabilities.
- Users experience **inadequate search functionality** in Spekit, often failing to find specific or detailed items effectively.

#### What Are Recent G2 Reviews of Spekit?

**"[Deal Rooms That Keep Clients Organized Throughout the Sales Cycle](https://www.g2.com/survey_responses/spekit-review-12853922)"**

**Rating:** 4.5/5.0 stars
*— Cole D.*

[Read full review](https://www.g2.com/survey_responses/spekit-review-12853922)

---

**"[Spekit Deal Rooms are a Huge Improvement in my Sales Process](https://www.g2.com/survey_responses/spekit-review-12848777)"**

**Rating:** 4.0/5.0 stars
*— Evan S.*

[Read full review](https://www.g2.com/survey_responses/spekit-review-12848777)

---


#### What Are G2 Users Discussing About Spekit?

- [What is Spekit used for?](https://www.g2.com/discussions/what-is-spekit-used-for)

### 10. [Apty](https://www.g2.com/products/apty/reviews)
Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives execution: faster onboarding, fewer errors, and measurable ROI in weeks. No guesswork. No bloat. No hand-holding required. Just software that works the way your business does—without retraining or IT overload.


**Average Rating:** 4.7/5.0
**Total Reviews:** 138
**How Do G2 Users Rate Apty?**

- **User Segmentation:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.8/10 (Category avg: 8.9/10)

**Who Is the Company Behind Apty?**

- **Seller:** [Apty](https://www.g2.com/sellers/apty)
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **LinkedIn® Page:** https://www.linkedin.com/company/13459888/ (71 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Mid-Market, 36% Enterprise


#### What Are Apty's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Easy Implementation (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Compatibility Issues (1 reviews)
- Software Glitches (1 reviews)


### What Do G2 Reviewers Say About Apty?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Apty, enabling quick implementation of workflows without technical skills.
- Users find Apty's **easy implementation** exceptional, allowing quick setup and integration without technical skills.
- Users value the **easy integrations** of Apty, enabling quick setups without needing technical expertise.
- Users find the **easy setup** of Apty exceptional, allowing quick implementation without technical expertise.

**Cons:**

- Users face **compatibility issues** , experiencing glitches and wishing for automatic translation of workflows.
- Users experience occasional **software glitches** that can disrupt workflow, though the tool generally recovers on its own.

#### What Are Recent G2 Reviews of Apty?

**"[Apty is a Gamechanger](https://www.g2.com/survey_responses/apty-review-11251416)"**

**Rating:** 5.0/5.0 stars
*— Dylan H.*

[Read full review](https://www.g2.com/survey_responses/apty-review-11251416)

---

**"[Love Using Apty- Everything Just Works](https://www.g2.com/survey_responses/apty-review-12469443)"**

**Rating:** 5.0/5.0 stars
*— Kajal M.*

[Read full review](https://www.g2.com/survey_responses/apty-review-12469443)

---


#### What Are G2 Users Discussing About Apty?

- [What is Apty used for?](https://www.g2.com/discussions/what-is-apty-used-for)

### 11. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews)
Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore.


**Average Rating:** 4.5/5.0
**Total Reviews:** 564
**How Do G2 Users Rate Netcore Customer Engagement Platform?**

- **User Segmentation:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.4/10 (Category avg: 8.9/10)

**Who Is the Company Behind Netcore Customer Engagement Platform?**

- **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited)
- **Company Website:** https://netcorecloud.com/
- **Year Founded:** 1998
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @netcore_cloud (1,828 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,278 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Digital Marketing Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 49% Mid-Market, 33% Enterprise


#### What Are Netcore Customer Engagement Platform's Pros and Cons?

**Pros:**

- Ease of Use (166 reviews)
- Helpful (119 reviews)
- Engagement (113 reviews)
- Customer Support (103 reviews)
- Features (100 reviews)

**Cons:**

- Missing Features (49 reviews)
- Slow Performance (43 reviews)
- Learning Curve (38 reviews)
- Slow Loading (34 reviews)
- Limited Features (27 reviews)


### What Do G2 Reviewers Say About Netcore Customer Engagement Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Netcore's platform, highlighting the effective drag-and-drop journey builder.
- Users value the **helpful support** from Netcore's team, ensuring smooth implementation and effective engagement strategies.
- Users highlight the **intelligent automation** of Netcore's platform, streamlining omnichannel engagement and enhancing customer experiences.
- Users appreciate the **responsive customer support** of Netcore, highlighting their quick assistance and helpful recommendations.
- Users love the **robust omnichannel capabilities** of Netcore, making customer engagement seamless and effective across various channels.

**Cons:**

- Users find the **missing automation features** hinder campaign efficiency and delay reporting processes.
- Users often face **slow performance** with report generation and campaign execution, leading to inefficiencies in operations.
- Users find a **slight learning curve** with the Netcore platform, noting the interface could be more intuitive.
- Users report **slow loading times** which can hinder their overall experience and efficiency with the platform.
- Users find the **limited features** for customization and reporting hinder their effectiveness in using the platform.

#### What Are Recent G2 Reviews of Netcore Customer Engagement Platform?

**"[Netcore Delivers Speed to Value with Seamless, Powerful Omnichannel Journeys](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)"**

**Rating:** 5.0/5.0 stars
*— Yash G.*

[Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)

---

**"[Unified Customer Data and AI Personalization That Boosts Engagement](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)"**

**Rating:** 5.0/5.0 stars
*— Rishabh P.*

[Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)

---


#### What Are G2 Users Discussing About Netcore Customer Engagement Platform?

- [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded)
- [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email)
- [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore)

### 12. [Chameleon](https://www.g2.com/products/chameleon/reviews)
Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and analyzes data in seconds. Record interactive demos and auto-generate product launch content. Ranger, our governance agent, automatically maintains account health. Deeply native experiences with real-time personalization, smart triggers, and enterprise governance controls. Product teams trust Chameleon to drive activation and expansion while maintaining exceptional UX. Start free at chameleon.io/signup Need help deciding? Check out our Buyers' Guide with tips on running a successful evaluation chameleon.io/buyers-guide


**Average Rating:** 4.4/5.0
**Total Reviews:** 354
**How Do G2 Users Rate Chameleon?**

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Chameleon?**

- **Seller:** [Chameleon Intelligent Tech Inc.](https://www.g2.com/sellers/chameleon-intelligent-tech-inc)
- **Company Website:** https://www.chameleon.io/
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @trychameleon (623 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/trychameleon-com/ (116 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Mid-Market, 30% Small-Business


#### What Are Chameleon's Pros and Cons?

**Pros:**

- Ease of Use (62 reviews)
- Customization (37 reviews)
- Features (36 reviews)
- Intuitive (34 reviews)
- Customer Support (31 reviews)

**Cons:**

- Learning Curve (24 reviews)
- Software Bugs (15 reviews)
- Complex Features (12 reviews)
- Limited Features (10 reviews)
- Learning Difficulty (9 reviews)


### What Do G2 Reviewers Say About Chameleon?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Chameleon to be **quick and easy to use** , enhancing communication and streamlining user guidance effectively.
- Users value the **extensive customization options** of Chameleon, allowing tailored experiences to enhance user interactions effectively.
- Users value Chameleon's **extensive customization options** which enhance user experience and streamline communication effectively.
- Users value Chameleon for its **intuitive design** , making it easy and efficient to create and customize user interactions.
- Users commend Chameleon's **exceptional customer support** , noting the helpfulness and responsiveness of the dedicated support team.

**Cons:**

- Users find the **learning curve steep** for Chameleon, highlighting onboarding challenges and setup complexities.
- Users experience **software bugs** in Chameleon, including alerts for non-existent issues that disrupt usability.
- Users find the **complex features** of Chameleon challenging to learn, requiring time and effort for effective use.
- Users note the **limited features** of Chameleon, particularly in advanced scenarios and detailed reporting options.
- Users note a **learning difficulty** with Chameleon, particularly regarding advanced features and complex setups.

#### What Are Recent G2 Reviews of Chameleon?

**"[Easy product tours](https://www.g2.com/survey_responses/chameleon-review-9855577)"**

**Rating:** 4.5/5.0 stars
*— Kevin B.*

[Read full review](https://www.g2.com/survey_responses/chameleon-review-9855577)

---

**"[Brilliant In-App User Guidance Made Easy with Chameleon](https://www.g2.com/survey_responses/chameleon-review-12732358)"**

**Rating:** 5.0/5.0 stars
*— Adam M.*

[Read full review](https://www.g2.com/survey_responses/chameleon-review-12732358)

---



### 13. [UserGuiding](https://www.g2.com/products/userguiding/reviews)
UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions.


**Average Rating:** 4.7/5.0
**Total Reviews:** 768
**How Do G2 Users Rate UserGuiding?**

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10)

**Who Is the Company Behind UserGuiding?**

- **Seller:** [UserGuiding](https://www.g2.com/sellers/userguiding)
- **Company Website:** https://userguiding.com
- **Year Founded:** 2017
- **HQ Location:** Istanbul, TR
- **Twitter:** @UserGuiding (1,755 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18411333/ (23 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Small-Business, 36% Mid-Market


#### What Are UserGuiding's Pros and Cons?

**Pros:**

- Ease of Use (126 reviews)
- Customer Support (78 reviews)
- Easy Setup (66 reviews)
- Intuitive (60 reviews)
- Helpful (58 reviews)

**Cons:**

- Limited Customization (28 reviews)
- Missing Features (17 reviews)
- Mobile App Limitations (17 reviews)
- Learning Curve (16 reviews)
- Editing Difficulties (14 reviews)


### What Do G2 Reviewers Say About UserGuiding?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of UserGuiding, making onboarding and implementation straightforward and efficient.
- Users appreciate the **quick and helpful customer support** from UserGuiding, ensuring smooth and efficient implementation.
- Users praise the **easy setup** of UserGuiding, allowing quick onboarding and intuitive use for all customer needs.
- Users highlight the **intuitive interface** of UserGuiding, enabling quick updates and effortless navigation of new features.
- Users find UserGuiding to be **extremely helpful** , enhancing onboarding and enabling better customer experiences and business outcomes.

**Cons:**

- Users find **limited customization** options frustrating, as setting up triggers and features requires excessive code changes.
- Users wish for more **comprehensive customization options** and better analytics in UserGuiding for effective feature utilization.
- Users express frustration over **mobile app limitations** and the need for improved data analysis and feature support.
- Users find the **learning curve steep** for custom triggers and language barriers, impacting initial usability.
- Users struggle with **editing difficulties** , facing lag in the Rich Text Editor and challenges when navigating the platform.

#### What Are Recent G2 Reviews of UserGuiding?

**"[Makes Product Updates Much Easier to Communicate](https://www.g2.com/survey_responses/userguiding-review-12628183)"**

**Rating:** 4.0/5.0 stars
*— Marcelo Wesley L.*

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12628183)

---

**"[Helpful Platform for Managing Educational Guidance and User Support Content](https://www.g2.com/survey_responses/userguiding-review-12841566)"**

**Rating:** 5.0/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12841566)

---


#### What Are G2 Users Discussing About UserGuiding?

- [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment

### 14. [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews)
Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead.


**Average Rating:** 4.4/5.0
**Total Reviews:** 239
**How Do G2 Users Rate Gainsight Product Experience?**

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind Gainsight Product Experience?**

- **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @GainsightHQ (13,119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,129 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 61% Mid-Market, 21% Small-Business


#### What Are Gainsight Product Experience's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Customer Engagement (4 reviews)
- Positive Experience (3 reviews)
- Reporting (3 reviews)
- Analytics (2 reviews)

**Cons:**

- Learning Curve (3 reviews)
- Learning Difficulty (3 reviews)
- Steep Learning Curve (3 reviews)
- Missing Features (2 reviews)
- Missing Functionality (2 reviews)


### What Do G2 Reviewers Say About Gainsight Product Experience?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find **Gainsight Product Experience extremely easy to configure** , streamlining customer engagement and enhancing personalization effortlessly.
- Users value the **customer engagement features** of Gainsight, enabling tailored experiences and proactive support throughout their journey.
- Users commend the **automation capabilities** of Gainsight, enhancing customer journeys and improving engagement and relationship management.
- Users value the **powerful reporting capabilities** of Gainsight Product Experience, enhancing customer insights and engagement tracking.
- Users value the **real-time analytics** in Gainsight, enhancing client retention and engagement through informed decision-making.

**Cons:**

- Users face a **steep learning curve** with Gainsight Product Experience, making it challenging to fully utilize its features.
- Users find the **learning difficulty** of Gainsight Product Experience challenging due to its complex setup and features.
- Users face a **steep learning curve** with Gainsight Product Experience, making full utilization challenging post-implementation.
- Users find **missing features** like built-in SaaS solution patterns hinder customization and complicate workflows.
- Users find the **missing functionality** in Gainsight Product Experience limits usability and complicates engagement workflows.

#### What Are Recent G2 Reviews of Gainsight Product Experience?

**"[Nice combination of in-app engagement and usage analysis](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)"**

**Rating:** 4.0/5.0 stars
*— Jef V.*

[Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)

---

**"[Flexible In-App Engagements with Robust Targeting and Outstanding Support](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)"**

**Rating:** 4.5/5.0 stars
*— Jessica L.*

[Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)

---


#### What Are G2 Users Discussing About Gainsight Product Experience?

- [What is Gainsight PX used for?](https://www.g2.com/discussions/what-is-gainsight-px-used-for)
- [Is Gainsight owned by Salesforce?](https://www.g2.com/discussions/is-gainsight-owned-by-salesforce)
- [How much does Gainsight cost?](https://www.g2.com/discussions/how-much-does-gainsight-cost)
- [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment
- [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment

### 15. [iorad](https://www.g2.com/products/iorad/reviews)
Capture once. Reach everyone. Train anything. iorad automatically captures any workflow on any desktop or web application and transforms it into interactive, step-by-step training content. No screenshots, no manual editing, no production work necessary. Instantly ready to use with Storyteller AI. One recording. No editing. No production. While other tools give you one static output, iorad generates six learning modes: ✅ Try — fully interactive, guided walkthrough ✅ Watch — auto-generated video ✅ Slide — slideshow format ✅ Scroll — scannable step-by-step list ✅ Quiz — graded learning experience ✅ Do — in-app guided experience Every learner is different. iorad covers all of them. Built for scale with unlimited learners. iorad doesn't charge per viewer. Whether you're training 10 employees or 10,000 customers, your costs don't grow with your audience, making it the most cost-efficient tutorial platform for organizations that need broad reach. One platform for employee training, digital adoption, and customer education. Teams use iorad for onboarding, SOPs, knowledge base content, sales enablement, customer training, and self-service support. Every tutorial is instantly ready to share via link, embed, or integration within your existing tech stack. Global-ready from day one. Deliver guidance in any language, embedded within the tools your learners use every day. ✨ Trusted by 45K+ organizations · 1M+ tutorials created · 30M+ learners reached


**Average Rating:** 4.7/5.0
**Total Reviews:** 50
**How Do G2 Users Rate iorad?**

- **User Segmentation:** 5.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)

**Who Is the Company Behind iorad?**

- **Seller:** [iorad](https://www.g2.com/sellers/iorad)
- **Year Founded:** 2007
- **HQ Location:** Boston, US
- **Twitter:** @iorad (1,176 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/iorad/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Education Management
- **Company Size:** 60% Mid-Market, 26% Enterprise



#### What Are Recent G2 Reviews of iorad?

**"[IORAD, The Fastest Way to Build Step-by-Step Tutorials](https://www.g2.com/survey_responses/iorad-review-12772226)"**

**Rating:** 5.0/5.0 stars
*— Neal M.*

[Read full review](https://www.g2.com/survey_responses/iorad-review-12772226)

---

**"[A Great Tool for Visual, Step-by-Step Feature Walkthroughs](https://www.g2.com/survey_responses/iorad-review-12878662)"**

**Rating:** 5.0/5.0 stars
*— Meredith B.*

[Read full review](https://www.g2.com/survey_responses/iorad-review-12878662)

---


#### What Are G2 Users Discussing About iorad?

- [What is iorad used for?](https://www.g2.com/discussions/what-is-iorad-used-for)

### 16. [Appcues](https://www.g2.com/products/appcues/reviews)
Appcues is a customer engagement platform that turns your product into the best place to reach, encourage, and engage your customers. Marketing and product teams use Appcues to publish dynamic content, surveys and multi-step guides without ongoing engineering resources. Most in-app tools focus solely on onboarding new users. Appcues runs campaigns across the full customer lifecycle: helping you build awareness of new features, drive adoption, encourage advocacy, and inform what you build next, all through targeted in-app messaging. When a user hits an activation moment, drifts from a key workflow, or crosses a usage threshold, Appcues helps you respond automatically across in-app, email, and push. Appcues connects engagement to real business outcomes: custom analytics dashboards show how users move through your product, and funnels surface exactly where they fall off. Inside Appcues, you can describe what you want in plain language: build a campaign, create an experience, ask a question, and Appcues AI does the work: building experiences, flagging what's underperforming, and suggesting fixes automatically. Segments let you target the right audience down to a single user, so every experience reaches exactly who it should. Campaigns tie it all to a named goal you can track. Founded in 2013 in Boston, Appcues has spent over a decade helping companies close the gap between building products and helping customers get real value from them. Trusted by HubSpot, G2, Airbase, and Wayfair, Appcues has powered billions of in-product experiences across thousands of products worldwide.


**Average Rating:** 4.6/5.0
**Total Reviews:** 355
**How Do G2 Users Rate Appcues?**

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

**Who Is the Company Behind Appcues?**

- **Seller:** [Appcues](https://www.g2.com/sellers/appcues)
- **Company Website:** https://www.appcues.com
- **Year Founded:** 2013
- **HQ Location:** Boston, MA
- **Twitter:** @appcues (5,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3351565/ (74 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Mid-Market, 33% Small-Business


#### What Are Appcues's Pros and Cons?

**Pros:**

- Ease of Use (37 reviews)
- Easy Setup (16 reviews)
- Customer Support (15 reviews)
- Easy Creation (15 reviews)
- Intuitive (12 reviews)

**Cons:**

- Limitations (6 reviews)
- Missing Features (6 reviews)
- Need for Improvement (6 reviews)
- Poor Customer Support (5 reviews)
- Poor UX (5 reviews)


### What Do G2 Reviewers Say About Appcues?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of Appcues, streamlining onboarding and communication with intuitive, customizable features.
- Users find the **easy setup** of Appcues to be incredibly convenient and user-friendly, facilitating quick onboarding.
- Users commend the **outstanding customer support** from Appcues, appreciating its responsiveness and helpfulness in enhancing their experience.
- Users find **easy creation** of Appcues modals boosts trial conversions and enhances user retention effectively.
- Users appreciate the **intuitive interface** of Appcues, finding it easy to learn and effective for building workflows.

**Cons:**

- Users find **limitations in customization** and integration options, hindering the overall effectiveness of Appcues.
- Users find the lack of **automated alerts and organization features** in Appcues limiting for managing multiple flows effectively.
- Users note a **need for improvement** in metrics, organization, and tracking features on Appcues.
- Users express frustration with **poor customer support** , particularly regarding issue notifications and mobile functionality improvements.
- Users find the **poor UX** of Appcues frustrating, especially with tracking issues and slow response times.

#### What Are Recent G2 Reviews of Appcues?

**"[Appcues Makes It Easy to Build Dev-Free User Guides and Collect Feature Feedback](https://www.g2.com/survey_responses/appcues-review-13078486)"**

**Rating:** 5.0/5.0 stars
*— Matteo P.*

[Read full review](https://www.g2.com/survey_responses/appcues-review-13078486)

---

**"[Marketer-Led In-App Experiences: Ship Faster Without Engineering](https://www.g2.com/survey_responses/appcues-review-13046153)"**

**Rating:** 5.0/5.0 stars
*— Verified User in E-Learning*

[Read full review](https://www.g2.com/survey_responses/appcues-review-13046153)

---


#### What Are G2 Users Discussing About Appcues?

- [How do you use Appcues?](https://www.g2.com/discussions/how-do-you-use-appcues)
- [What is API Appcues net?](https://www.g2.com/discussions/what-is-api-appcues-net)
- [How do I use Appcues?](https://www.g2.com/discussions/how-do-i-use-appcues) - 3 comments
- [What does Appcues do?](https://www.g2.com/discussions/what-does-appcues-do) - 3 comments

### 17. [Userlane](https://www.g2.com/products/userlane/reviews)
Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation. Application Intelligence shows how work actually happens across the software estate. It maps which applications and AI services people actually use, scores each one by adoption, engagement, and task success, and rolls up the results into a prioritized view of where to invest, where to cut, and where to act. Contextual Assistance connects people to the right help inside any application. In-app assistance, workflow automation, field-level validation, and change communications reach people in the flow of work, not in a training session or an email they never open. Business teams create and update content without IT involvement. The same intelligence extends to AI tools. Userlane shows which AI services are deployed across the organization, who uses them, and whether they deliver value. The result: employees spend more time getting things done and less time in training. Data quality improves in compliance-critical workflows. IT teams spend less time on repetitive support requests. Unused licenses get reclaimed. And when the board asks whether software and AI investments are working, there is a dashboard with the answer. Userlane is independent, vendor-neutral, and built for environments where compliance, audit trails, and data residency matter. The platform deploys without a heavy IT project, so teams see results in weeks rather than months.


**Average Rating:** 4.7/5.0
**Total Reviews:** 80
**How Do G2 Users Rate Userlane?**

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Userlane?**

- **Seller:** [Userlane](https://www.g2.com/sellers/userlane-1ba8865a-7cba-42f6-aa3e-b3239bc493ca)
- **Year Founded:** 2016
- **HQ Location:** Munich, Bavaria
- **Twitter:** @UserlaneHQ (7,327 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7586422/ (74 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Automotive
- **Company Size:** 40% Enterprise, 38% Mid-Market


#### What Are Userlane's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Easy Creation (4 reviews)
- Easy Setup (3 reviews)
- Features (3 reviews)
- Intuitive (3 reviews)

**Cons:**

- Bugs (2 reviews)
- Limitations (2 reviews)
- Missing Features (2 reviews)
- Missing Functionality (2 reviews)
- Software Bugs (2 reviews)


### What Do G2 Reviewers Say About Userlane?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of creating guides and tooltips** , enhancing their onboarding experience with Userlane.
- Users love the **easy creation** of guides and tool tips with Userlane, enhancing onboarding efficiency and effectiveness.
- Users find Userlane's **easy setup** crucial for creating guides and improving user onboarding effortlessly.
- Users appreciate the **ease of creating guides** and the robust features that enhance user understanding and engagement.
- Users appreciate the **intuitive interface** of Userlane, making guide creation and user onboarding effortless and effective.

**Cons:**

- Users report **interface bugs** in Userlane that restrict functionality and hinder user independence, hoping for quick resolution.
- Users find **missing simple functions** and buggy interfaces hinder independence from customer support in Userlane.
- Users find the **missing features** limiting, often resorting to complex workarounds for basic functionalities.
- Users note the **missing functionality** in Userlane, requiring tricky workarounds for simple tasks and lacking feedback features.
- Users experience **interface bugs** that hinder independence and limit functionality, affecting overall user experience.

#### What Are Recent G2 Reviews of Userlane?

**"[Training, Adoption, and Insights](https://www.g2.com/survey_responses/userlane-review-8980286)"**

**Rating:** 5.0/5.0 stars
*— Chris C.*

[Read full review](https://www.g2.com/survey_responses/userlane-review-8980286)

---

**"[We transformed our client experience in a mere month with Userlane](https://www.g2.com/survey_responses/userlane-review-8270398)"**

**Rating:** 5.0/5.0 stars
*— Karen L.*

[Read full review](https://www.g2.com/survey_responses/userlane-review-8270398)

---



### 18. [Product Fruits](https://www.g2.com/products/product-fruits/reviews)
No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by AI #What it is Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations.


**Average Rating:** 4.7/5.0
**Total Reviews:** 237
**How Do G2 Users Rate Product Fruits?**

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10)

**Who Is the Company Behind Product Fruits?**

- **Seller:** [Product Fruits](https://www.g2.com/sellers/product-fruits)
- **Company Website:** https://productfruits.com
- **Year Founded:** 2019
- **HQ Location:** Prague, CZ
- **Twitter:** @productfruits (21 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/product-fruits/ (27 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small-Business, 26% Mid-Market


#### What Are Product Fruits's Pros and Cons?

**Pros:**

- Ease of Use (71 reviews)
- Customer Support (58 reviews)
- Easy Setup (51 reviews)
- Intuitive (41 reviews)
- Features (30 reviews)

**Cons:**

- Limited Customization (24 reviews)
- Learning Curve (21 reviews)
- Difficult Customization (9 reviews)
- Poor Reporting (9 reviews)
- Expensive (8 reviews)


### What Do G2 Reviewers Say About Product Fruits?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Product Fruits, appreciating its user-friendly features and seamless functionality.
- Users praise the **excellent customer support** of Product Fruits, highlighting prompt responses and helpful communication.
- Users find the **easy setup** of Product Fruits incredibly convenient, enabling quick creation of user guidance without programming.
- Users love the **intuitive UI** of Product Fruits, allowing for easy creation of user-friendly interactive features.
- Users love the **intuitive UI** and **customization options** of Product Fruits, enhancing user experience effortlessly.

**Cons:**

- Users find the **limited customization** options for advanced use cases frustrating, impacting their overall experience with Product Fruits.
- Users find the **learning curve steep** , as mastering advanced features requires time and effort despite helpful documentation.
- Users find the **difficult customization** of Product Fruits limits their ability to tailor it to their specific needs.
- Users feel the **reporting quality is lacking** , limiting deeper insights into user behavior and onboarding effectiveness.
- Users find the pricing of Product Fruits to be **expensive** , especially for smaller teams needing fewer features.

#### What Are Recent G2 Reviews of Product Fruits?

**"[Effortless User Onboarding and Feature Adoption with Product Fruits](https://www.g2.com/survey_responses/product-fruits-review-12857285)"**

**Rating:** 5.0/5.0 stars
*— Prashant P.*

[Read full review](https://www.g2.com/survey_responses/product-fruits-review-12857285)

---

**"[Product Fruits Delivers: Intuitive UX, Rock-Solid Reliability, and a Game-Changing Elvin AI](https://www.g2.com/survey_responses/product-fruits-review-12945281)"**

**Rating:** 5.0/5.0 stars
*— Trond-Daniel K.*

[Read full review](https://www.g2.com/survey_responses/product-fruits-review-12945281)

---



### 19. [Fin](https://www.g2.com/products/fin/reviews)
Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3,719
**How Do G2 Users Rate Fin?**

- **User Segmentation:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Fin?**

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** https://www.intercom.com/
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin_ai (45,225 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small-Business, 37% Mid-Market


#### What Are Fin's Pros and Cons?

**Pros:**

- Helpful (378 reviews)
- Ease of Use (356 reviews)
- Features (289 reviews)
- Efficiency (237 reviews)
- Customer Support (226 reviews)

**Cons:**

- Missing Features (135 reviews)
- AI Limitations (117 reviews)
- Limited Features (103 reviews)
- Learning Curve (102 reviews)
- Poor Customer Support (81 reviews)


### What Do G2 Reviewers Say About Fin?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Fin to be **incredibly powerful and useful** , offering quick access to knowledge and excellent support.
- Users find Fin to be **very easy to use and customize** , enhancing their overall experience with effortless integration.
- Users appreciate the **powerful and intuitive features** of Fin, enabling quick queries and seamless integration.
- Users value the **efficiency** of Fin, which streamlines support and saves time for more complex interactions.
- Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service.

**Cons:**

- Users find the **missing features** in Fin limit functionality and hinder effective communication and support.
- Users find that Fin has **limited critical thinking and error-prone responses** , affecting its overall effectiveness and reliability.
- Users find Fin's **limited features** frustrating, lacking essential integrations and causing unexpected costs with upsells.
- Users find the **learning curve steep** due to complex setup and insufficient guidance on procedures and features.
- Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance.

#### What Are Recent G2 Reviews of Fin?

**"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"**

**Rating:** 4.0/5.0 stars
*— Leor M.*

[Read full review](https://www.g2.com/survey_responses/fin-review-13052905)

---

**"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"**

**Rating:** 5.0/5.0 stars
*— Valeria B.*

[Read full review](https://www.g2.com/survey_responses/fin-review-13048290)

---


#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### 20. [VisualSP](https://www.g2.com/products/visualsp/reviews)
VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, HubSpot and other custom web applications. VisualSP supports corporate employees at the moment of their need and when they are in the flow of their work by providing in-app contextual guidance and training. It delivers hundreds of regularly updated, and completely customizable, guided walkthroughs, tips, videos, and articles in their own web environment. Employees are empowered with readily available contextual training and guidance which in turn speeds up onboarding, and improves efficiency from within the digital workplace. Empowering employees with contextual microlearning increases user adoption of web applications while decreasing frustration and support tickets as a result. Learning by doing is at the core of how VisualSP provides the support to your employees for better utilization of enterprise web applications. VisualSP is available across the following countries: USA, Canada, Germany, France, UK, Bermuda, Switzerland, Netherlands, Belgium, Australia, and more.


**Average Rating:** 4.9/5.0
**Total Reviews:** 34
**How Do G2 Users Rate VisualSP?**

- **User Segmentation:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind VisualSP?**

- **Seller:** [VisualSP](https://www.g2.com/sellers/visualsp)
- **Year Founded:** 2005
- **HQ Location:** Plainfield, IL
- **Twitter:** @sharepointvideo (2,195 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/visualsp/ (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 38% Enterprise, 35% Small-Business


#### What Are VisualSP's Pros and Cons?

**Pros:**

- Ease of Use (4 reviews)
- Efficiency (3 reviews)
- Customer Support (2 reviews)
- Guidance (2 reviews)
- Integrations (2 reviews)

**Cons:**

- Compatibility Issues (2 reviews)
- Feature Issues (1 reviews)
- Lack of Integration (1 reviews)
- Mobile App Limitations (1 reviews)
- Poor User Experience (1 reviews)


### What Do G2 Reviewers Say About VisualSP?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find **VisualSP's ease of use** invaluable, as it integrates seamlessly and enhances onboarding and productivity.
- Users value the **efficiency** of VisualSP, enhancing onboarding and productivity while minimizing support ticket volume.
- Users highlight the **outstanding customer support** from VisualSP, enhancing the overall user experience and productivity.
- Users appreciate the **streamlined onboarding and in-app guidance** of VisualSP, enhancing productivity and reducing support tickets.
- Users commend the **deep integration with Microsoft tools** , enhancing productivity and support while streamlining processes.

**Cons:**

- Users find **compatibility issues** with VisualSP, as it lacks support for desktop and mobile applications.
- Users note the **lack of integration with client applications** , but still find it valuable for browser use.
- Users notice a **lack of integration** with client applications, yet find the browser functionality quite beneficial.
- Users note the **limited accessibility** of VisualSP on mobile and thick client platforms, restricting overall usability.
- Users find the **poor user experience** in VisualSP frustrating, particularly due to complicated navigation and excessive windows.

#### What Are Recent G2 Reviews of VisualSP?

**"[VisualSP: Essential In-App Guidance Boosts Productivity and Reduces Support Tickets](https://www.g2.com/survey_responses/visualsp-review-11815079)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/visualsp-review-11815079)

---

**"[VisualSP Takes User Adoption Of SaaS Software To A New Plateau](https://www.g2.com/survey_responses/visualsp-review-12021604)"**

**Rating:** 4.5/5.0 stars
*— Russ E.*

[Read full review](https://www.g2.com/survey_responses/visualsp-review-12021604)

---


#### What Are G2 Users Discussing About VisualSP?

- [What is VisualSP used for?](https://www.g2.com/discussions/what-is-visualsp-used-for)

### 21. [Lemon Learning](https://www.g2.com/products/lemon-learning/reviews)
Lemon Learning is a Digital Adoption Platform (DAP) that empowers millions users worldwide in their use of digital tools. Lemon Learning is like GPS navigation for any web-based software, whether market-leading solutions or unique tools developed in-house. Interactive, in-app walkthroughs guide users step by step through any business process or functionality. From small businesses to major global enterprises, Lemon Learning helps teams across the globe to boost adoption of digital tools. The international organizations and stock market leaders we work with include KPMG, Martin Bower, Chanel, Randstad, Aéroports de Paris, among many others.


**Average Rating:** 4.8/5.0
**Total Reviews:** 44
**How Do G2 Users Rate Lemon Learning?**

- **User Segmentation:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Lemon Learning?**

- **Seller:** [Lemonlearning](https://www.g2.com/sellers/lemonlearning)
- **Company Website:** https://lemonlearning.com/
- **Year Founded:** 2014
- **HQ Location:** Ottawa, Ontario
- **LinkedIn® Page:** https://www.linkedin.com/company/lemon-learning/ (54 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Manufacturing
- **Company Size:** 44% Mid-Market, 38% Enterprise



#### What Are Recent G2 Reviews of Lemon Learning?

**"[Replaced 200 PDF tutorials in 3 months](https://www.g2.com/survey_responses/lemon-learning-review-12787025)"**

**Rating:** 5.0/5.0 stars
*— Petra  W.*

[Read full review](https://www.g2.com/survey_responses/lemon-learning-review-12787025)

---

**"[Solid tool for our SAP migration support](https://www.g2.com/survey_responses/lemon-learning-review-12785717)"**

**Rating:** 4.5/5.0 stars
*— Ather  K.*

[Read full review](https://www.g2.com/survey_responses/lemon-learning-review-12785717)

---


#### What Are G2 Users Discussing About Lemon Learning?

- [What is Lemon Learning used for?](https://www.g2.com/discussions/what-is-lemon-learning-used-for)

### 22. [Totango](https://www.g2.com/products/totango/reviews)
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,140
**How Do G2 Users Rate Totango?**

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 6.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.5/10 (Category avg: 8.9/10)

**Who Is the Company Behind Totango?**

- **Seller:** [Totango](https://www.g2.com/sellers/totango)
- **Company Website:** https://www.totango.com
- **Year Founded:** 2010
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/760976/ (124 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CSM
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Mid-Market, 22% Small-Business


#### What Are Totango's Pros and Cons?

**Pros:**

- Ease of Use (202 reviews)
- Helpful (98 reviews)
- Customer Support (95 reviews)
- Efficiency (94 reviews)
- Customization (93 reviews)

**Cons:**

- Learning Curve (83 reviews)
- Integration Issues (62 reviews)
- Missing Features (54 reviews)
- Limited Customization (47 reviews)
- Steep Learning Curve (46 reviews)


### What Do G2 Reviewers Say About Totango?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Totango to be **easy to use and set up** , greatly enhancing their account tracking and management.
- Users appreciate the **helpful functionality** of Totango, streamlining their tasks and enhancing customer engagement effectively.
- Users value the **exceptional customer support** of Totango, enhancing their experience and facilitating efficient account management.
- Users benefit from the **efficiency** of Totango, streamlining workflows and enabling quick access to customer insights anytime, anywhere.
- Users value the **customization features** of Totango, enhancing account management and improving customer onboarding processes.

**Cons:**

- Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources.
- Users face **integration issues** with Salesforce and APIs, making the experience less seamless than desired.
- Users find the **missing features** in Totango limiting, with requests for improved analysis tools and notifications.
- Users find **limited customization** options in Totango, which can hinder their ability to personalize the experience effectively.
- Users find the **steep learning curve** of Totango challenging, citing overwhelming features and a lack of educational resources.

#### What Are Recent G2 Reviews of Totango?

**"[Risk evaluation and health scoring](https://www.g2.com/survey_responses/totango-review-9508942)"**

**Rating:** 4.0/5.0 stars
*— Dragomir L.*

[Read full review](https://www.g2.com/survey_responses/totango-review-9508942)

---

**"[Beautiful, Visual Customer Data Platform That Beats Spreadsheets](https://www.g2.com/survey_responses/totango-review-12594697)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/totango-review-12594697)

---


#### What Are G2 Users Discussing About Totango?

- [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote

### 23. [ClickLearn](https://www.g2.com/products/clicklearn/reviews)
ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/


**Average Rating:** 4.5/5.0
**Total Reviews:** 40
**How Do G2 Users Rate ClickLearn?**

- **User Segmentation:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.5/10 (Category avg: 8.9/10)

**Who Is the Company Behind ClickLearn?**

- **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn)
- **Year Founded:** 2009
- **HQ Location:** Copenhagen K, DK
- **Twitter:** @ClickLearn (505 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clicklearn/ (86 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 45% Enterprise, 40% Mid-Market


#### What Are ClickLearn's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Efficiency (4 reviews)
- Easy Creation (3 reviews)
- Training (3 reviews)
- Customer Support (2 reviews)

**Cons:**

- Audio Issues (2 reviews)
- Editor Issues (2 reviews)
- Limited Editing (2 reviews)
- Bug Issues (1 reviews)
- Compatibility Issues (1 reviews)


### What Do G2 Reviewers Say About ClickLearn?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of ClickLearn, enabling efficient training and documentation with minimal IT involvement.
- Users value the **efficiency** of ClickLearn, streamlining documentation and training processes for greater productivity.
- Users appreciate the **easy creation** of user guides with ClickLearn, enhancing training efficiency and consistency effortlessly.
- Users appreciate the **ease of training creation** with ClickLearn, providing effective learner guidance and efficiency.
- Users value the **responsive customer support** from ClickLearn, which efficiently assists with various needs and queries.

**Cons:**

- Users often face **audio issues** in ClickLearn, including voice cutting off and lost recordings due to bugs.
- Users find the **editor issues** in ClickLearn frustrating, especially the inability to easily edit recordings and fix mistakes.
- Users find the **limited editing capabilities** of ClickLearn frustrating, as mistakes necessitate re-recording instead of easy corrections.
- Users frequently experience **bug issues** that lead to deleted recordings and unnecessary repetition of effort.
- Users experience **compatibility issues** with ClickLearn, especially regarding editing limitations and performance on older hardware.

#### What Are Recent G2 Reviews of ClickLearn?

**"[Excellent and easy to use](https://www.g2.com/survey_responses/clicklearn-review-10492344)"**

**Rating:** 5.0/5.0 stars
*— Tony R.*

[Read full review](https://www.g2.com/survey_responses/clicklearn-review-10492344)

---

**"[Extremely useful and powerful software](https://www.g2.com/survey_responses/clicklearn-review-9699648)"**

**Rating:** 5.0/5.0 stars
*— Nico M.*

[Read full review](https://www.g2.com/survey_responses/clicklearn-review-9699648)

---


#### What Are G2 Users Discussing About ClickLearn?

- [What is ClickLearn used for?](https://www.g2.com/discussions/what-is-clicklearn-used-for)


## What Is Digital Adoption Platforms?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to Digital Adoption Platforms?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Product Analytics Software](https://www.g2.com/categories/product-analytics)
- [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)


---

## How Do You Choose the Right Digital Adoption Platforms?

### What You Should Know About Digital Adoption Platforms

### Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data

Digital adoption platforms (DAPs) help people actually _use_ the software their company invests in. That’s the simplest way to put it. Whether it’s onboarding new employees, training users on updated features, or supporting customer self-service, DAPs reduce friction and make digital tools easier to understand and navigate, without relying on constant human intervention.

After reading through thousands of reviews in this category, what stands out is how much teams rely on these tools behind the scenes. What might seem like minor inefficiencies quickly add up, especially in fast-moving environments. That’s why DAPs often become foundational, whether you’re a [small business](https://www.g2.com/categories/digital-adoption-platform/small-business)trying to scale without expanding headcount or an[enterprise](https://www.g2.com/categories/digital-adoption-platform/enterprise) managing complex systems and global teams.

Digital adoption platforms are most common in SaaS, IT, healthcare, and finance, but any industry rolling out new tools or processes can benefit. Product teams use them to boost feature adoption. HR and L&D teams use them for employee training. Customer success teams use them to reduce support tickets. The use cases are broad, but the goal is the same: help people do more, faster, with less confusion.

### What I Often See in Digital Adoption Platforms

#### Pros: What Users Consistently Appreciate

- **Built-in browser extensions:** Many users highlight the convenience of browser-based extensions that let them test flows directly within their own environments. This speeds up development and lowers the barrier for non-technical teams.

_“What you see is what you get. The Chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences, and it also allowed us to get a sense for the platform before we bought it. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform, but so far, so good!”_-[Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

- **Customization and flexibility:** I’ve seen strong appreciation for platforms that allow teams to tailor onboarding flows, tooltips, and user guides to fit their specific use cases, whether for internal employee training or customer onboarding.

_“We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements.”-_ [Emily S., Usetiful Review](https://www.g2.com/products/usetiful/reviews/usetiful-review-11095840)

- **No-code onboarding and checklist creation:** Ease of use is a big deal here. Users love being able to create onboarding checklists and tooltips without having to involve engineering, especially for fast-moving teams.

_“UserGuiding for me is a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs._

_Another highlight for us is its customisation and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.”_ -[Onur N., UserGuiding Review](https://www.g2.com/products/userguiding/reviews/userguiding-review-10796423)

#### Cons: Where Many Platforms Fall Short

- **Limited or uneven analytics:** While most DAPs offer some reporting, users often feel it’s not deep or consistent enough across features.

_“We don't have access to the same analytics functionality in our launchpads - which would be nice to have.”_- [Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

- **Technical complexity:** While many tools claim to be no-code, users find that advanced features still require IT support or come with a learning curve.

_“I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities.”_- [Helena D., Whatfix Review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11103152)

- **Lack of templates:** Some users feel overwhelmed when getting started, especially if the platform lacks pre-built templates or intuitive flows.

_“It takes time to learn the flow creation process. Not enough pre-made templates to get an idea of how a flow should look.”_-[](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)[Isaiah F., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)

### My Expert Takeaway on Digital Adoption Platforms in 2025

One of the most useful patterns I’ve seen in reviews is how digital adoption platforms evolve over time. They might start as onboarding tools, but the real value kicks in later, when teams use them to address recurring issues like support bottlenecks, unclear workflows, or underused features. What begins as a setup solution quickly becomes an ongoing support system that helps users navigate the product without always relying on engineering.

The numbers reflect that sustained value: a **4.66 average rating** , **6.28/7 for ease of use** , **6.6/7 for support** , and a **9.3/10 likelihood to recommend**. That’s impressive, especially for tools designed to run in the background.

I’ve seen these platforms work best in fast-changing environments, SaaS, IT, and healthcare, where the pace of product updates makes traditional training hard to keep up. When users need help, they need it in the product, in real time.

That said, digital adoption works best when it’s treated as an ongoing system, not a one-time setup. The more teams invest in keeping guidance relevant and responsive, the more impact they see on user satisfaction, support load, and product engagement.

[Jaya Bordoloi](https://learn.g2.com/author/jaya-bordoloi)