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This post is part of G2's 2022 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.
What do users of data privacy management software think about their software? At G2, we ask. G2 is the world’s largest tech marketplace, where B2B tech users can review the software and services they use and read other software reviewers’ insights to discover tech solutions that best fit their needs.
Security and data privacy are on the minds of software buyers right now, according to G2’s 2021 Software Buyer Behavior Report. Security is listed as the topmost important factor for mid-market and enterprise buyers when purchasing software, surpassing other factors such as integrations, scalability, and a one-year return on investment (ROI).
It’s been a busy past year for those working in the data privacy industry. 2020 welcomed the implementation date (January 1, 2020) and enforcement date (July 1, 2020) of the California Consumer Privacy Act (CCPA).
Following extensive media coverage of the Facebook-Cambridge Analytica scandal, the Equifax data breach, and countless other known data breaches, consumers have become more aware of how their personal data is being used and misused by companies.
Hi Heather, we do not have an out of the box integration with Salesforce, but can use the open API with Compliance 360 to access both C360 and SF data. The support and services team can certainly assist with that integration.
Regards
SAI Global Team.
The online edit feature is not supported for those currently using Microsoft office 2016. The process of checking out documents and back in is a bit of a time drain. would love to use this feature and it would be nice to have consistency for training purposes as opposed to teaching various methods to do the same actions.
Hi, thanks for the question. We do now support Office 2016 and it will be updated soon into the Systems requirements documentation. If you would like assistance please work with the support team who will be only too glad to assist.
SAI Global team.
Usercentrics offers valuable tools for managing consent preferences and configuring privacy controls, but I believe there are several opportunities to enhance its developer-friendliness. One significant improvement could be the addition of an advanced debugging dashboard that clarifies why certain tracking tags are allowed or blocked. This feature would streamline troubleshooting for consent-related issues, eliminating the need for repetitive manual configuration checks.Furthermore, implementing AI-assisted troubleshooting could empower developers to quickly identify common configuration errors and receive relevant suggestions for fixes. Transparency in these recommendations is crucial, as it allows developers to verify the suggested solutions easily. Additionally, enhancing API documentation and integrating with CI/CD pipelines would facilitate automated testing, enabling teams to catch consent issues earlier in the development process.
I would love to hear your thoughts on the following questions:
1. What debugging features do you think would simplify consent management for developers?
2. How beneficial would AI-generated troubleshooting recommendations be in your workflow?
3. Do you believe CI/CD integration could help your team identify consent configuration issues prior to deployment?
4. What specific improvements to API documentation would accelerate implementation?in summary, placing a stronger emphasis on debugging capabilities, developer integrations, and practical AI assistance could significantly enhance Usercentrics, especially for teams managing complex web applications.
I also find it easy to go down the wrong path when doing more complex configurations across different tracking tools, so clearer integration logs would help me understand what’s happening faster. AI troubleshooting sounds useful, but I’d want more comprehensive guidance during that process so I can trust the steps it suggests. Faster technical support for complex implementations would also make a big difference, especially as the setup grows and cost becomes more relevant.
Answered: Uday Mahto on October 19, 2026
I like that I can get consent management set up without starting from zero, and the UI is pretty self explanatory for the basics. Where I still slow down is on more complicated consent setups and custom tracking, especially when we are juggling many projects with a small team. More usable tech support plus AI troubleshooting that gives specific integration error details would make the configuration and testing flow much smoother before a release.
Answered: Kaira Singh Gill on October 21, 2026
I like how the dashboard and automated consent flow reduce the need to manually verify consent on each request, especially when integrating tracking tools into app frontends. Where I struggle is in more complex setups, like configuring consent rules or managing 3+ tracking solutions, since the learning curve can feel slow. Anything that helps validate consent states faster and catch configuration errors earlier would make a big difference for me.
Answered: mina devi on October 21, 2026
I’ve found the dashboard straightforward for day to day checks, but the advanced consent settings still feel hard to interpret without clearer categories and guidance. Since I’m using the consent setup tools plus integrations to test analytics behavior, I’d really value more specific troubleshooting and technical support when complex integration errors come up. Pricing also starts to matter more as requirements expand, even though it does save engineering time overall.
Answered: mohan singhania on October 21, 2026
One UX improvement I’d love is smoother scrolling and navigation in the advanced configuration screens, especially once you have multiple consent categories to manage. I rely on the integrations to test analytics behavior, so anything that makes it faster to confirm tags are obeying selections would cut down on rework. Also, as requirements grow, pricing becomes more noticeable, and I’d benefit from more specific guidance when complex integration errors pop up.
Answered: Aditya Rathore Singh on October 21, 2026
One thing I’d add is that proper implementation really makes or breaks it, since consent scripts can affect page loading and tracking behavior. When I’m combining consent controls, custom code, and analytics tools, the initial setup can be challenging, so more hands-on troubleshooting guidance would help. AI-supported instructions are useful, but I still need to verify the suggested actions before applying them.
Answered: Akhyat Singh on October 21, 2026
For me, the biggest UX win would be AI guidance that goes beyond generic tips and actually helps troubleshoot custom scripts and integrations when something isn’t syncing with user preferences. I also wish pricing was easier to judge as a site gets more complex, since feature costs can be hard to predict. When it’s configured right, the centralized controls really help me standardize consent across multiple web apps while keeping extra tracking and code in check.
Answered: akhali mehta on October 21, 2026
For me, the biggest UX win would be more detailed developer docs with practical implementation examples, especially when juggling multiple integrations and vendor settings. I often have to do careful testing and validation to confirm everything is configured correctly, so stronger testing and debugging tools for consent-dependent scripts would help spot issues faster. Once it’s set up, having consent and privacy managed from one platform (including GTM workflows) really cuts down on repetitive custom work across sites.
Answered: Mankar Goutham on November 2, 2026
I’d like to see the advanced configuration flow simplified for complex setups, like multiple websites with custom banners and region-specific policies. The developer docs and troubleshooting guides also need to be clearer so it’s easier to implement and resolve issues without trial and error. Once it’s in place, having cookie categories and consent preferences controlled from one platform, plus GTM and Analytics integration, really helps keep tracking organized and avoids rebuilding custom consent logic.
Answered: Hamid Ansari on November 2, 2026
From a network and technical ops angle, I’d like deeper technical troubleshooting guides focused on script-related configuration issues, especially when managing many domains and customized consent rules. Some advanced settings aren’t immediately clear, so clearer explanations of how consent preferences map to script execution would reduce the learning curve. Once configured, the centralized dashboard makes it much easier to keep privacy settings consistent across different website environments and avoid repeating manual setup.
Answered: Sarfaraz Zahoor on November 2, 2026
From my side, the biggest UX improvement would be a more straightforward dashboard and clearer setup flow, since some settings take time to understand if you’re not very technical. I’d love quicker ways to find the exact cookie and consent settings I need without digging around. Once it’s running, it really does make consent management feel less like a headache and keeps everything organized while visitors choose their preferences.
Answered: Mohamed Raiyan on October 25, 2026
I like how simple Usercentrics is for cookie consent and privacy compliance, but I agree the advanced settings can be confusing the first time. A guided walkthrough for those deeper customization options would help, since there are a lot of features to sort through. Anything that reduces the time spent configuring would be valuable, especially given the pricing can feel high for smaller firms.
