Introducing G2.ai, the future of software buying.Try now

The Top 20 Easiest To Use Customer Success Software

See the top Customer Success Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Custify

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.0

Ease of Use

Average: 8.7

9.1

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

ChurnZero

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.6

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.8

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

Velaris

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.9

Ease of Use

Average: 8.7

8.8

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

38%

Mid Market

56%

Enterprise

Vitally

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.6

Ease of Use

Average: 8.7

8.4

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

42%

Mid Market

55%

Enterprise

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.4

Ease of Use

Average: 8.7

8.5

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

Skalin

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.4

Ease of Use

Average: 8.7

9.3

Meets Requirements

Average: 8.8

9.2

Customer Segment Breakdown

Small Business

55%

Mid Market

45%

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.4

Ease of Use

Average: 8.7

8.5

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

ZapScale

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.9

Ease of Use

Average: 8.7

9.1

Meets Requirements

Average: 8.8

9.0

Customer Segment Breakdown

Small Business

53%

Mid Market

45%

Enterprise

Gainsight Customer Success

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.7

7.2

Ease of Use

Average: 8.7

8.4

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

34%

#10

Catalyst

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.3

Ease of Use

Average: 8.7

8.3

Meets Requirements

Average: 8.8

8.0

Customer Segment Breakdown

Small Business

13%

Mid Market

75%

Enterprise

12%

#11

UpdateAI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.3

Ease of Use

Average: 8.7

9.4

Meets Requirements

Average: 8.8

9.6

Customer Segment Breakdown

Small Business

38%

Mid Market

55%

Enterprise

#12

Hook

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.9

Ease of Use

Average: 8.7

8.9

Meets Requirements

Average: 8.8

8.5

Customer Segment Breakdown

Small Business

Mid Market

83%

Enterprise

13%

#13

Planhat

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.7

7.8

Ease of Use

Average: 8.7

8.0

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

33%

Mid Market

61%

Enterprise

#14

EverAfter

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.5

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

25%

Mid Market

62%

Enterprise

12%

#15

Certinia PS Cloud

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.1

Ease of Use

Average: 8.7

8.8

Meets Requirements

Average: 8.8

9.4

Customer Segment Breakdown

Small Business

13%

Mid Market

52%

Enterprise

35%

#16

Staircase AI by Gainsight

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.7

9.7

Ease of Use

Average: 8.7

9.2

Meets Requirements

Average: 8.8

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

67%

Enterprise

#17

OnRamp

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.8

Ease of Use

Average: 8.7

8.9

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

54%

Mid Market

41%

Enterprise

#18

Totango

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.7

7.4

Ease of Use

Average: 8.7

7.9

Meets Requirements

Average: 8.8

8.1

Customer Segment Breakdown

Small Business

22%

Mid Market

57%

Enterprise

21%

#19

ClientSuccess

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.7

Ease of Use

Average: 8.7

9.1

Meets Requirements

Average: 8.8

8.4

Customer Segment Breakdown

Small Business

42%

Mid Market

56%

Enterprise

#20

Cloud Coach

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.7

8.0

Ease of Use

Average: 8.7

8.4

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

27%

Mid Market

51%

Enterprise

22%