# Best Customer Success Software - Page 5

## How Many Customer Success Software Products Does G2 Track?

**Total Products under this Category:** 75

### Category Stats (Aug 2026)

- **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Success Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,200+ Authentic Reviews
- 75+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Success Software
 ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=57328&focus%5B%5D=24723&focus%5B%5D=3054&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=70836&focus%5B%5D=4469&focus%5B%5D=1612375)

Highlighted products: HubSpot Service Hub, ChurnZero, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=churnzero&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-08-14T19%3A18%3A42Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%3FhsCtaTracking%3D1f937914-92ce-4407-bc16-17399d60a8c7%257Ced60cbc4-acf0-4c18-80e1-250e0f4f9a3f%26page%3D5&secure%5Btoken%5D=f2556ee7063bf953ffa19864a5d1ed6d9b26d29a42625a062d8171055a65e9d7&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Phano](https://www.g2.com/products/phano/reviews)

Phano is a composite AI for Customer Success and Account Management teams. Every day it crosses each account's signals (usage, relationship, support and every other source you connect) to surface, ahead of renewal, the accounts at risk of churn and the ones ready for expansion, with the probable cause and the recommended action. Phano also covers client meetings: a full brief before every call, live coaching during it, a structured recap written to the CRM record after, and the follow-up email drafted in your inbox. Intelligence is delivered where your team already works: phano\_\* field enrichment in your CRM, email digests, Slack, Microsoft Teams, webhooks, plus API and MCP access. Specialized agents handle each diagnostic so the CSM protects the install base and the Account Manager grows it, from the same diagnostic. Getting started is self-serve: create a workspace at https://phano.ai, connect a data source (HubSpot, Salesforce, Pipedrive and more), and the first diagnostics arrive the same day. 30-day trial, no credit card required.

#### Who Is the Company Behind Phano?

- **Seller:** [Phano](https://www.g2.com/sellers/phano)
- **Year Founded:** 2026
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fdacdc23d5e602d79410351531f6c1b5e7002c579487806aef6b8a96f7265bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphano&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Resonant IQ](https://www.g2.com/products/resonant-iq/reviews)

Resonant IQ is a platform for customer success, support, and CX teams that unifies customer conversations and account activity into a single, traceable timeline. It connects to the tools where customer interactions take place, aggregates that data into one account view, and applies AI scoring to produce a continuous health score, account risk signals, agent coaching, and voice-of-customer themes. Every signal it generates links back to the specific conversation or activity it was derived from, so the underlying evidence can be reviewed directly. Core capabilities: - Unified account timeline. Inbound and outbound customer interactions, including calls, support conversations, emails, meetings, and notes, in one continuous view alongside a health score. - Account risk intelligence. Detection of churn and at-risk patterns across an account, drawn from signals across the whole team. - Conversation scoring. AI evaluation of customer conversations against qualitative, timing, and feedback criteria. - Agent coaching. Criterion-level feedback on individual conversations, available the same day the conversation takes place. - Voice of customer. Recurring themes extracted from customer conversations across accounts. - Ask-anything queries. Natural-language questions about an account or a trend, answered with citations to the source conversations and activity. - Analytics and reporting. Aggregate views of account health, risk, and conversation performance. Resonant IQ ingests data through connectors and through browser extensions that run inside existing support and CRM tools. CSV import is also supported, and additional connectors are added on request.

#### Who Is the Company Behind Resonant IQ?

- **Seller:** [Resonant IQ](https://www.g2.com/sellers/resonant-iq)
- **Year Founded:** 2026
- **HQ Location:** Newark, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=569bdc44ad8ca37b707ee4f8a0de639f143ae15e01e225df4862a8050834bae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresonantiq&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [RETAIN](https://www.g2.com/products/cx-advisory-ltd-retain/reviews)

RETAIN is the AI-native Customer Experience Platform for UK B2B SaaS teams. It unifies post-sale customer data and runs the operational work - automated QBR client portals, explainable 8-signal health scoring, onboarding Flight Plans, playbook automation, a built-in service desk, NPS and CSAT surveys, customer education, and a knowledge base - so lean CS teams manage their portfolio without a CS Ops function. Every tier is the full platform, from £149/month, live in days. Built by CX Advisory Ltd, registered in England & Wales, UK GDPR-native with EEA data residency

#### Who Is the Company Behind RETAIN?

- **Seller:** [CX Advisory](https://www.g2.com/sellers/cx-advisory)
- **Year Founded:** 2025
- **HQ Location:** Maidstone, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17d865689b70c18e2206006728f722160385b8e25496935b9b74d6d2774ee7b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretain-cx&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Revenue Plumber](https://www.g2.com/products/revenue-plumber/reviews)

Platform for Customer Success Teams at B2B SaaS — discover who will churn and why. No more guessing, let your team focus on high risk customers before they leave.

#### Who Is the Company Behind Revenue Plumber?

- **Seller:** [Revenue Plumber](https://www.g2.com/sellers/revenue-plumber)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ae5b65e812efcc648d21eeb7b8b59a392eed031d5d7a2792e34abae7cbba52a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevenue-plumber%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Revlence](https://www.g2.com/products/revlence/reviews)

Revlence is revenue protection for executives. We listen across every customer interaction, ingesting conversations, CRM and financial data. We quantify the lifetime value bleeding from each customer relationship, prioritize risk-reducing initiatives by impact, and govern the response from root cause to resolution.

#### Who Is the Company Behind Revlence?

- **Seller:** [Revlence](https://www.g2.com/sellers/revlence)
- **Year Founded:** 2025
- **HQ Location:** Sydney
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff853742894a315dc779399fc71f6fc13ce8592b5f66b25877edf5ed12756eb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevlence%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Risqly](https://www.g2.com/products/risqly/reviews)

The operating system for SaaS renewals & retention. Turning fragmented customer data into proactive revenue protection for B2B SaaS companies. B2B SaaS businesses collectively lose billions in recurring revenue each year to preventable churn and missed renewals. The root cause is not a lack of data, it is a lack of clarity. Customer signals are scattered across CRMs, billing platforms, support tools, and product analytics, leaving customer success and revenue teams with an incomplete, always-lagging picture of account health. By the time risk becomes visible, it is often too late to act. Risqly was built to solve this problem at its source. The platform unifies customer data across every system of record, applies predictive models to surface churn risk and renewal opportunities early, and delivers explainable insights that tell teams not just which accounts are at risk, but why. Automated workflows then translate those insights into immediate, coordinated action across sales, customer success, and operations.

#### Who Is the Company Behind Risqly?

- **Seller:** [Risqly](https://www.g2.com/sellers/risqly)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Senpai](https://www.g2.com/products/senpai/reviews)

Know who churns or buys tomorrow. Senpai shows you exactly which customers are ready to expand and which are at risk with account-level actionable insights and weekly hands-on guidance from our team on what to do next. Senpai creates a baseline understanding of your historical churn reasons and successful expansions based on data - not a generic benchmark. Senpai compares the baseline to your existing customers and each at-risk or expansion-ready customer is delivered with actionable insights directly to the account owner.

#### Who Is the Company Behind Senpai?

- **Seller:** [Senpai Technologies](https://www.g2.com/sellers/senpai-technologies)
- **Year Founded:** 2025
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8bf1e1990194d9223aee7b701e3a9ffb37b9753cafb03196c359bb11dba6f638&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsenpaitechnologies&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [SenseData](https://www.g2.com/products/sensedata/reviews)

SenseData is a leading Customer Success platform designed to help businesses integrate and analyze large volumes of customer data, providing a comprehensive 360-degree view of each client. By consolidating information from various sources, SenseData enables companies to monitor key performance indicators (KPIs and tailor strategies to enhance customer engagement and satisfaction. Founded in 2016 and headquartered in São Paulo, Brazil, SenseData has become a pivotal tool for organizations aiming to strengthen customer relationships and drive growth. Key Features and Functionality: - Data Integration: Seamlessly connects with multiple digital tools and data sources, aggregating customer information into a unified platform. - Customizable KPIs: Allows businesses to define and monitor specific indicators relevant to their unique operational needs. - Automated Customer Journeys: Facilitates the creation of personalized, automated communication strategies across various channels, including email, SMS, and in-app messages. - Health Scoring: Utilizes proprietary algorithms to assess customer engagement levels, enabling proactive management of client relationships. - Actionable Insights: Provides dynamic reports and analytics, empowering decision-makers with real-time data to inform strategic actions. Primary Value and Solutions Provided: SenseData addresses the critical need for businesses to understand and enhance their customer relationships. By offering a centralized platform for data analysis and customer journey management, it enables companies to: - Increase Customer Retention: By identifying at-risk clients through health scores and engagement metrics, businesses can implement targeted interventions to reduce churn. - Drive Revenue Growth: Recognize opportunities for upselling and cross-selling by analyzing customer behavior and preferences. - Optimize Customer Experiences: Deliver personalized interactions based on comprehensive customer profiles, leading to higher satisfaction and loyalty. - Enhance Operational Efficiency: Automate routine tasks and communications, allowing teams to focus on strategic initiatives. In essence, SenseData empowers organizations to transform raw customer data into actionable strategies, fostering stronger relationships and sustainable business success.

#### Who Is the Company Behind SenseData?

- **Seller:** [Zenvia Mobile](https://www.g2.com/sellers/zenvia-mobile)
- **HQ Location:** Sao Paulo, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e341c06e16b57644481dfc0c58937e17c32b319f123c018223b239e76b7cd471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzenvia-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
858 employees on LinkedIn®
- **Ownership:** NASDAQ: ZENV

### [SoftCS](https://www.g2.com/products/softcs/reviews)

A SoftCS é a primeira plataforma de Customer Success all-in-one para empresas SaaS B2B no Brasil. Centralizamos toda a operação de CS em uma única plataforma para reduzir churn, aumentar expansão de receita e escalar sua operação com mais eficiência, usando automações inteligentes de IA. Funcionalidades Principais Retenção: Health score preditivo, monitoramento de engajamento, alertas automáticos e tarefas para intervenções rápidas em clientes de risco. Implantação e Onboarding: Jornadas automatizadas com check-ins e sequências para acelerar o time-to-value. Adoção: Mapeamento de marcos, conteúdos educativos e notificações sobre recursos subutilizados. Expansão: Funil completo de upsell e cross-sell, tracking de oportunidades e métricas de net revenue retention. Eficiência: Automação de processos, segmentação por perfil, workflows low e high-touch e dashboards em tempo real. A plataforma integra dados de diversas fontes, simplifica operações com interface intuitiva e suporte local, ajudando empresas brasileiras a maximizar retenção, adoção e crescimento sustentável.

#### Who Is the Company Behind SoftCS?

- **Seller:** [SoftCS](https://www.g2.com/sellers/softcs)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e974a4c795f15d09f8f247d200bdcec8b4bd28b5d36a74b690935041290748c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftcs%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Success4](https://www.g2.com/products/success4/reviews)

We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy.

#### Who Is the Company Behind Success4?

- **Seller:** [Success4](https://www.g2.com/sellers/success4)
- **Year Founded:** 2016
- **HQ Location:** Milpitas, US
- **Twitter:** @success4inc  
24 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e167ebac4d9235cb2e5b47019a72bc21d6d7ac82828e00850cb157bc6e442ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18594981&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [SuccessCX](https://www.g2.com/products/successcx/reviews)

SuccessCX is a premier customer experience consultancy and Zendesk partner dedicated to transforming customer service operations for over 300 organizations across Australia and the Asia-Pacific region. By leveraging advanced technologies such as Zendesk, AI agents, and co-pilot tools, SuccessCX enhances response times, reduces manual workloads, and delivers superior outcomes for both customers and support teams. Their comprehensive services encompass Zendesk implementation, optimization, automation, self-service strategies, and full customer experience programs, catering to industries including SaaS, e-commerce, healthcare, financial services, and more. Key Features and Functionality: - Zendesk Services: Expertise in designing, implementing, and optimizing Zendesk platforms to streamline support workflows and integrate AI-assisted services. - AI and Automation: Deployment of AI agents and self-service tools to handle common customer inquiries, reducing ticket volumes and improving response times. - Consulting Services: Comprehensive consulting to enhance contact center operations, improve customer journeys, and implement effective self-service strategies. - Industry-Specific Solutions: Tailored services for various sectors, including SaaS, retail, e-commerce, and regulated industries, ensuring compliance and operational efficiency. Primary Value and Solutions Provided: SuccessCX empowers organizations to modernize their customer service operations by implementing efficient support systems and AI-driven solutions. This approach leads to faster response times, reduced manual effort, and improved customer satisfaction. By optimizing support workflows and introducing smart automation, SuccessCX helps businesses scale their support capabilities without escalating costs, ultimately enhancing customer loyalty and driving revenue growth.

#### Who Is the Company Behind SuccessCX?

- **Seller:** [SuccessCX](https://www.g2.com/sellers/successcx)
- **Year Founded:** 2017
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ac0a7d7895231d7cad70f6eb9fa07e29412cb3cafcc4549c37b5c2df0077cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesscx&secure%5Burl_type%5D=linkedin_company_website)  
1,019 employees on LinkedIn®

### [Velsano](https://www.g2.com/products/velsano/reviews)

Velsano is the AI-first Customer Success platform for teams that move fast — but it isn't another heavy CS suite you need a dedicated ops team to run. Legacy platforms were built for a different era: six-figure implementations, months to go live, and per-seat pricing that punishes you for growing. Velsano is the modern alternative — self-serve, transparent, and live in under a day. What you get: • Composite health scoring — product usage, support, and engagement in one clear signal • Explainable churn prediction — every at-risk account comes with the "why," not a black-box score • An AI copilot for CSMs — drafts outreach, preps QBRs, surfaces next-best actions • Journeys & automation — onboarding, renewals, and expansion plays that run themselves • A branded customer portal your customers actually log into • Native integrations to your CRM, billing, and support stack Published, flat pricing — Starter $299/mo, Growth $799/mo. No per-seat surprises, no sales cycle just to learn what it costs. Switching from Gainsight, Totango, ChurnZero, Vitally, or Planhat? Your accounts, contacts, and ownership map over automatically — most teams are live the same afternoon. Start a free trial → velsano.ai

#### Who Is the Company Behind Velsano?

- **Seller:** [Velsano](https://www.g2.com/sellers/velsano)
- **Year Founded:** 2025
- **HQ Location:** Houston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68d8f8a8328f7cb80f1f4730391eb20b4a1ec4c48ccc5d0b7128b385f46e1b73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvelsano&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [VENMATE](https://www.g2.com/products/venmate/reviews)

VENMATE is the Customer Success platform built for B2B SaaS teams who want to drive product adoption, reduce churn, and grow revenue, without drowning in busywork. Bring all your customer insights together with real-time, bi-directional integrations across your tech stack. Leverage AI to instantly understand account health, product usage, and expansion signals through Health Scores, Segmentation, flexible dashboards and and the AI Co-Pilot. Structure your Customer Success workflows with playbooks, and task management so your team can focus on what matters: building strong, value-driven customer relationships. Fast-growing SaaS companies rely on VENMATE to turn usage data and customer insights into action, scale CS processes efficiently, and turn retention into a growth engine.

#### Who Is the Company Behind VENMATE?

- **Seller:** [VENMATE](https://www.g2.com/sellers/venmate)
- **Year Founded:** 2023
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d3c0acab31d2573e8a54b3f9593ae54c6a1e4180d15a5e85217ab1e415e97b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvenmate%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [VOZIQ](https://www.g2.com/products/voziq/reviews)

The VOZIQ AI Predictive Churn Reduction Solution Trial on AWS is a self-service, proof-of-value program designed to help subscription business leaders rapidly explore VOZIQ AI award-winning predictive churn analytics using their own data and demonstrate the transformational potential of subscriber-level predictive intelligence. Within a secure and scalable AWS environment, users can quickly upload sample enterprise data, and leverage VOZIQ AI Enterprise AI platform, equipped with ML models, which are pre-trained on 20 million subscribers, and third-party data enrichments such as geolocations. The intuitive platform guides you through data preparation and integration, making it easy to generate highly actionable subscriber-level predictions and their unique churn risk attributes that inform enterprise-wide decisions. The trial is designed to demonstrate proven best-customer modeling capabilities of VOZIQ AI technology and uncover untapped churn reduction opportunities using subscriber-level predictions for attrition risk, lifetime value, survival analytics and geolocational intelligence. Transitioning to Production - For full-scale production deployments, VOZIQ AI offers AI-powered churn reduction delivered as a service which includes ongoing AI model customization, continuous data integration, third-party data enrichment, and expert-managed infrastructure on AWS. During the full-scale deployment, our dedicated team of solution consultants, data scientists, and AI engineers acts as an extension of your team and ensures continuous optimization, governance, and business value delivery tailored to unique growth challenges and priorities of your organization.

#### Who Is the Company Behind VOZIQ?

- **Seller:** [VOZIQ](https://www.g2.com/sellers/voziq)
- **Year Founded:** 2012
- **HQ Location:** Reston, Virginia, United States
- **Twitter:** @voziq  
12,610 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4afd3057202b70cfdc4494efb4a918a99d347751b9694cc9803dd59037e95285&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoziq%2F&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

### [zeeproc](https://www.g2.com/products/zeeproc/reviews)

zeeproc is an AI-powered platform designed to help Customer Success teams scale their efforts, automate key workflows, and drive revenue growth. From onboarding to renewal, zeeproc enables autonomous customer success by intelligently orchestrating playbooks, analyzing customer data, and triggering real-time actions.

#### Who Is the Company Behind zeeproc?

- **Seller:** [zeeproc](https://www.g2.com/sellers/zeeproc)
- **Year Founded:** 2024
- **HQ Location:** BENGALURU, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0086be211b7e4b982ab0c5203ddc248d6c11dbe3f62784e58a6b7a7bb2370ffe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzeeproc&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

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Similar Categories

- [Help Desk](/categories/help-desk)
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[Browse Customer Success Themes](/categories/customer-success/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated December 9, 2025

Customer success software enables businesses to proactively guide customers toward achieving their desired outcomes through continuous lifecycle management. Customer success managers (CSM) use these platforms to monitor customer health, increase product adoption, expand and upsell accounts, and drive retention across their portfolio of accounts. To accomplish this, customer success platforms have multi-faceted health scoring metrics that predict churn risk by combining product usage data, engagement activity, support interactions, and commercial metrics. Playbooks support these core responsibilities by making best practices scalable, responses to health signals systematic, and customer interventions consistent across portfolios, regardless of the CSM's experience level. These platforms are especially helpful for companies with subscription-based business models to systematically grow an established customer base, identify any red flags, and increase customer retention rates.

Unlike customer service software that reactively resolves support issues, these products are used by customer success and post-sales teams as off-the-shelf solutions to drive customer outcomes and revenue growth. Customer success initiatives are vital to preserving and expanding revenue, boosting customer advocacy, and sustaining corporate profitability and growth. Customer success software often integrates with [CRM software](https://www.g2.com/categories/crm) for account and revenue data, [help desk software](https://www.g2.com/categories/help-desk) for support-related metrics, and [product analytics software](https://www.g2.com/categories/product-analytics) for product usage data.

To qualify for inclusion in the Customer Success category, a product must:

- Monitor and score customer health using native, multi-factor models combining product usage, engagement, support interactions, commercial data, and historical data
- Predict future customer growth and churn risk with built-in dashboards or graphs using data related to account engagement, product usage, satisfaction, payments, and more
- Provide automated playbooks for lifecycle stages (onboarding, adoption, renewal, expansion) triggered by time, behavior, and health changes
- Have revenue tracking metrics built-in (ARR, NRR, GRR, churn, contraction, expansion) and attribute outcomes to customer success activities
- Enable digital customer engagement through in-product messaging, surveys (NPS, CSAT, CES), self-service portals, or success planning tools

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