# Best Customer Success Software - Page 3

## How Many Customer Success Software Products Does G2 Track?

**Total Products under this Category:** 75

### Category Stats (Aug 2026)

- **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Success Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,200+ Authentic Reviews
- 75+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Success Software
 ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=57328&focus%5B%5D=24723&focus%5B%5D=3054&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=70836&focus%5B%5D=4469&focus%5B%5D=1612375)

Highlighted products: HubSpot Service Hub, ChurnZero, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=churnzero&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud)

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BigQuery is an AI-ready, petabyte-scale, and cost-effective data warehouse that lets you run analytics over vast amounts of data in near real time. Store 10 GiB of data and run up to 1 TiB of queries for free per month.

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### [Churnkey](https://www.g2.com/products/churnkey/reviews)

We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify retention opportunities and implement retention flows for voluntary churn/cancellations, failed payments, reactivations, and more. Our slate of products include personalized cancellation flows, failed payment recovery, reactivation campaigns to win back customers, retention analytics, and more. We specialize in helping self-serve subscription offerings such as SaaS companies, consumer memberships, nonprofits, news/media publications, and streaming companies.

**Average Rating:** 4.6/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Churnkey?

- **Scalability:** 8.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 7.8/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Churnkey?

- **Seller:** [Churnkey](https://www.g2.com/sellers/churnkey)
- **Year Founded:** 2020
- **HQ Location:** Charleston, US
- **Twitter:** @churnkey  
508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca17c4f40d8a08ba237069cd88751f40ac8bc98403ec6285e4d9372da80b50fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchurnkey%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 43% Medium

#### What Do G2 Reviewers Say About Churnkey?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Churnkey, enhancing their daily operations and integration experience.
- Users appreciate the **fast customer support** from Churnkey, enhancing their experience and satisfaction with the service.
- Users love the **customizable offboarding flows** of Churnkey, enhancing customer retention and boosting revenue effectively.
- Users value the **actionable insights** Churnkey provides, significantly improving customer retention and reducing churn rates.
- Users value the **seamless AI integration** of Churnkey, enhancing customer retention and driving down churn rates.

#### What Are Recent G2 Reviews of Churnkey?

**["Streamlined Churn Management with Exceptional Customization"](https://www.g2.com/survey_responses/churnkey-review-12426935)**

**Rating:** 4.0/5.0 stars

_— George P._

[Read full review](https://www.g2.com/survey_responses/churnkey-review-12426935)

**["A key tool to reduce cancellations and improve retention"](https://www.g2.com/survey_responses/churnkey-review-11265589)**

**Rating:** 4.0/5.0 stars

_— José Z._

[Read full review](https://www.g2.com/survey_responses/churnkey-review-11265589)

### [CustomerSure](https://www.g2.com/products/customersure/reviews)

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CustomerSure?

- **Scalability:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 10.0/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CustomerSure?

- **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure)
- **Year Founded:** 2010
- **HQ Location:** Newcastle upon Tyne, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=820ef89d52dbe531e03e7df7892e45484eb5003423fcb6a3f92a13e28c6dc1c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomersure%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 33% Medium

#### What Do G2 Reviewers Say About CustomerSure?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility.
- Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren.
- Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure.
- Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system.
- Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team.

##### Cons

- Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features.
- Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability.
- Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use.

#### What Are Recent G2 Reviews of CustomerSure?

**["Pleasure to work with!"](https://www.g2.com/survey_responses/customersure-review-10041552)**

**Rating:** 5.0/5.0 stars

_— Kristine Y._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10041552)

**["Flexible software and great service at a good price"](https://www.g2.com/survey_responses/customersure-review-10042100)**

**Rating:** 5.0/5.0 stars

_— Paul M._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10042100)

#### What Are G2 Users Discussing About CustomerSure?

- [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote
- [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote

### [Raaft](https://www.g2.com/products/raaft/reviews)

Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Raaft?

- **Scalability:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.2/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Raaft?

- **Seller:** [Raaft](https://www.g2.com/sellers/raaft)
- **Year Founded:** 2018
- **HQ Location:** Bend, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f582d28e03b09a1d98d8f91e3da78b3a5241692bf482b8bc91b11e52165d2091&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraaft-io&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Raaft?

**["Hassle-free churn tracking and prevention"](https://www.g2.com/survey_responses/raaft-review-8243840)**

**Rating:** 5.0/5.0 stars

_— Russell M._

[Read full review](https://www.g2.com/survey_responses/raaft-review-8243840)

**["Great leading indicator reveals customers who are "about to churn", so we can try to save them."](https://www.g2.com/survey_responses/raaft-review-7645541)**

**Rating:** 5.0/5.0 stars

_— Costas P._

[Read full review](https://www.g2.com/survey_responses/raaft-review-7645541)

### [Turf](https://www.g2.com/products/turf/reviews)

Turf is an embeddable community platform that drives customer engagement through in-depth discussions between your users. The platform includes community forums, customer feedback boards, knowledge bases, roadmap boards, academy/courses, event management, and more. You can easily embed your community environment built on Turf inside your application/website or integrate it with your existing customer support widget (e.g. Intercom), so your users can participate in your community directly from within your app. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Turf?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Turf?

- **Seller:** [Turf](https://www.g2.com/sellers/turf)
- **Year Founded:** 2022
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac47477ad6908191dba6a7adf24ce5dc345b81855dee719f0f965b80d3acebf7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseturf%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Large

#### What Are Recent G2 Reviews of Turf?

**["Robust Knowledge Management with Stellar Support"](https://www.g2.com/survey_responses/turf-review-12462864)**

**Rating:** 4.5/5.0 stars

_— Nandhini S._

[Read full review](https://www.g2.com/survey_responses/turf-review-12462864)

**["Effective Centralization with Proactive Support"](https://www.g2.com/survey_responses/turf-review-12395250)**

**Rating:** 5.0/5.0 stars

_— Margarita G._

[Read full review](https://www.g2.com/survey_responses/turf-review-12395250)

### [Akita](https://www.g2.com/products/akita/reviews)

Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Akita?

- **Scalability:** 9.2/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 7.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Akita?

- **Seller:** [Akita](https://www.g2.com/sellers/akita)
- **Year Founded:** 2014
- **HQ Location:** Crane Street, IE
- **Twitter:** @AkitaApp  
267 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc3f23b64dcdc895431c40e9bd9a9e8585a9f297cb6f60e4355fee0240264c08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FAkita&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Akita?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **implementation ease** of Akita, finding navigation and setup straightforward and efficient.
- Users appreciate the **navigation ease** of Akita, finding it simple to implement new playbooks and messaging.

##### Cons

- Users find the **Gmail integration clunky** , hindering quick daily playbook launches and overall efficiency.

#### What Are Recent G2 Reviews of Akita?

**["Akita is grat for helping me manage my tasks and gauge customer health"](https://www.g2.com/survey_responses/akita-review-4396252)**

**Rating:** 4.0/5.0 stars

_— Ben W._

[Read full review](https://www.g2.com/survey_responses/akita-review-4396252)

#### What Are G2 Users Discussing About Akita?

- [What is Akita used for?](https://www.g2.com/discussions/what-is-akita-used-for)

### [BackEngine](https://www.g2.com/products/backengine-backengine/reviews)

BackEngine is a customer intelligence platform that helps B2B account teams — including Customer Success, Account Management, Revenue Operations, and Client Services — turn unstructured customer conversations into structured, queryable data. BackEngine sits between a company's existing communication and CRM tools and the teams that need insights from them. It ingests calls, emails, support tickets, and messages from tools like Gong, Zendesk, Gmail, Slack, Salesforce, and HubSpot, then automatically routes each interaction to the correct account, calculates health and sentiment metrics, and writes structured data back to the CRM, with no manual tagging, rules configuration, or engineering work required. The platform is designed for post-sales teams managing large books of business where account history is scattered across inboxes and systems and is difficult to surface quickly. It addresses the core problem that the most valuable customer data, what customers actually said, typically lives in unstructured formats that can't be queried, reported on, or fed into AI workflows without significant manual effort. Key capabilities include: \* Native integrations with Gong, Zendesk, Gmail, Slack, Salesforce, HubSpot, Zoom, Outlook, Jira, and others — no migration or engineering required \* Intelligent routing that maps every call, email, and ticket to the correct account automatically \* Derivative metrics including health scores, sentiment scores, risk flags, and engagement trends, calculated from actual customer conversations CRM write-back that keeps Salesforce and HubSpot updated automatically \* Natural language querying that lets users ask plain-language questions about any customer or account segment \* Pre-built AI agents for the most common customer success and account management use cases \* MCP server that exposes structured customer data to external AI tools and workflows BackEngine is SOC 2 Type II and HIPAA compliant. Customer data is encrypted at rest and in transit with unique per-customer keys, and BackEngine employees cannot access customer data without explicit permission. The platform is designed to be operational in under 30 minutes, with no changes required to existing team workflows.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate BackEngine?

- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BackEngine?

- **Seller:** [BackEngine](https://www.g2.com/sellers/backengine-c19b8fe2-256f-4786-b5e2-8d01fab61dc3)
- **Year Founded:** 2023
- **HQ Location:** Culver City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a70ea6a7dca61f6e43edf4c57d599e2353d0eaca0eb06f35d58ff0c901af9dda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbackengine-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Do G2 Reviewers Say About BackEngine?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **rapid insights generation** from BackEngine, which enhances customer satisfaction and drives product improvement.
- Users value the **customer insights** from BackEngine, enhancing collaboration across product, support, and leadership teams.
- Users value the **responsive feedback management** of BackEngine, enhancing customer satisfaction and improving product development rapidly.
- Users commend BackEngine for its **rapid iteration and feedback implementation** , greatly enhancing customer satisfaction and business insights.
- Users commend the **rapid implementation of feedback** in BackEngine, significantly enhancing customer satisfaction and business insights.

#### What Are Recent G2 Reviews of BackEngine?

**["BackEngine has become a critical tool for us"](https://www.g2.com/survey_responses/backengine-review-11002837)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/backengine-review-11002837)

**["Easiest way to understand customer feedback and sentiment at scale across channels!"](https://www.g2.com/survey_responses/backengine-review-11002365)**

**Rating:** 5.0/5.0 stars

_— Ray R._

[Read full review](https://www.g2.com/survey_responses/backengine-review-11002365)

### [Churnly](https://www.g2.com/products/churnly/reviews)

Churnly provides B2B SaaS companies with data driven insights and predictive analytics that help Customer Success Managers save their customers and reduce the risk of churn.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Churnly?

- **Scalability:** 7.5/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 7.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Churnly?

- **Seller:** [Churnly](https://www.g2.com/sellers/churnly)
- **HQ Location:** N/A
- **Twitter:** @churnly  
76 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Churnly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Churnly, which simplifies tracking at-risk customers for proactive engagement.
- Users value how **easily Churnly identifies at-risk customers** , allowing for proactive engagement and better customer retention.
- Users value the **proactive engagement** capabilities of Churnly, especially in alerting them about at-risk customers.

##### Cons

- Users find the **limited OS support** of Churnly, being restricted to Windows, quite unfortunate and inconvenient.

#### What Are Recent G2 Reviews of Churnly?

**["Great tool with room to grow!"](https://www.g2.com/survey_responses/churnly-review-10565018)**

**Rating:** 4.0/5.0 stars

_— Cheyanne B._

[Read full review](https://www.g2.com/survey_responses/churnly-review-10565018)

**["Ease of tracking customer lifecycle and integrates with other CRM platforms."](https://www.g2.com/survey_responses/churnly-review-10547682)**

**Rating:** 4.0/5.0 stars

_— Preticia E._

[Read full review](https://www.g2.com/survey_responses/churnly-review-10547682)

### [Cust](https://www.g2.com/products/cust/reviews)

We give you a platform to scale high-touch customer success to smaller customers: 1. AI-agent that gets to know your long-tail customers. 2. Turn these insights into a personalized success plan. 3. Influences their decisions across the customer journey.

**Average Rating:** 3.6/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Cust?

- **Scalability:** 8.9/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.4/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Cust?

- **Seller:** [Cust](https://www.g2.com/sellers/cust)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b24cb2af2e9b454d97eb185eede23a33b75c1786b87f3fafec28ce33afcc665&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustco&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About Cust?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Cust for its **personalized customer engagement** , enabling meaningful conversations and high reply rates.
- Users appreciate the **AI integration** in Cust for its personalized conversations and high response rates.
- Users appreciate the **automation capabilities** of Cust, streamlining customer interactions for better engagement and efficiency.
- Users value the **cost-effective upgrades** that Cust provides, enhancing their business growth significantly.
- Users value the **effective conversation management** in Cust, enhancing customer engagement and support efficiency.

##### Cons

- Users find the **lack of human touch in automation** may result in a robotic experience and reduced personal connection.
- Users find the **pricing increasingly expensive** as the customer base grows, limiting accessibility for many.
- Users find a **learning curve** for automation, but nothing too challenging to overcome with practice.
- Users feel the automation lacks a **human touch** , making interactions seem robotic and less personal.
- Users note a **steep learning curve** for automation features, requiring time and effort to master effectively.

#### What Are Recent G2 Reviews of Cust?

**["the right hand that you need for your small business"](https://www.g2.com/survey_responses/cust-review-10940051)**

**Rating:** 4.0/5.0 stars

_— Carolina S._

[Read full review](https://www.g2.com/survey_responses/cust-review-10940051)

**["an effective customer success tool, for effective communication"](https://www.g2.com/survey_responses/cust-review-11555356)**

**Rating:** 4.0/5.0 stars

_— Arulmurugan K._

[Read full review](https://www.g2.com/survey_responses/cust-review-11555356)

### [Deway](https://www.g2.com/products/deway/reviews)

Deway is a new intelligence layer for SaaS: Deway learns product semantics, user behavior, and expert actions to deliver autonomous customer success inside the app. An AI Specialist that lives inside your product, learns how it works, and fixes user issues automatically.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Deway?

- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Deway?

- **Seller:** [Deway](https://www.g2.com/sellers/deway)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55cbff8679d12206aff97b54ebb1d2fb597f7dcf174e656b2dc89685e223d1e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeway-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Deway?

**["Smooth UI Walkthroughs and In-App Chatbot That Reduce Onboarding and Support Load"](https://www.g2.com/survey_responses/deway-review-12739168)**

**Rating:** 5.0/5.0 stars

_— Amir P._

[Read full review](https://www.g2.com/survey_responses/deway-review-12739168)

**["Personalized AI Mentorship That Boosts Retention, Plus a Highly Responsive Team"](https://www.g2.com/survey_responses/deway-review-12738904)**

**Rating:** 5.0/5.0 stars

_— Nili S._

[Read full review](https://www.g2.com/survey_responses/deway-review-12738904)

### [Reptrics](https://www.g2.com/products/reptrics/reviews)

Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Reptrics?

- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Reptrics?

- **Seller:** [Reptrics](https://www.g2.com/sellers/reptrics)
- **Year Founded:** 2019
- **HQ Location:** Tampa, US
- **Twitter:** @reptrics  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef97763e88c1aca9f1ce88f50b2f318f2a892d5f0a80ed571a2ba8fee2fef255&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freptrics%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Reptrics?

**["Easy Solution for Common Struggles"](https://www.g2.com/survey_responses/reptrics-review-7751486)**

**Rating:** 5.0/5.0 stars

_— Oscar R._

[Read full review](https://www.g2.com/survey_responses/reptrics-review-7751486)

**["Reptrics Makes My Customer Success Life Easier!"](https://www.g2.com/survey_responses/reptrics-review-5101471)**

**Rating:** 5.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/reptrics-review-5101471)

#### What Are G2 Users Discussing About Reptrics?

- [What is Reptrics used for?](https://www.g2.com/discussions/what-is-reptrics-used-for)

### [Tingono Tara](https://www.g2.com/products/tingono-tara/reviews)

Tara, our AI CSM, acts as your copilot for strategic accounts and autopilot for scaled accounts - automating health scores, driving adoption, crafting success and retention plans, unlocking expansion opportunities, and delivering value realization to fuel predictable and measurable growth. It empowers you to scale CS without adding headcount, transforming it into a revenue engine that delivers tangible outcomes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Tingono Tara?

- **Scalability:** 10.0/10 (Category avg: 8.9/10)
- **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tingono Tara?

- **Seller:** [Tingono](https://www.g2.com/sellers/tingono)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d65a8e9d97711c14edc77cdc268328f4002e8fddc4a58d394787ac49ca58aa44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftingono%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Tingono Tara?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **clear, actionable insights** from Tingono Tara, enhancing operational efficiency and decision-making across teams.
- Users commend Tingono Tara for its **exceptional customer support** , enhancing user experience and facilitating seamless onboarding.
- Users praise the **responsive and collaborative customer support** of Tingono Tara, enhancing onboarding and continuous use.
- Users find Tingono Tara’s **ease of use** remarkable, with an intuitive UI facilitating straightforward adoption and collaboration.
- Users find the **intuitive UI** of Tingono Tara makes adoption easy and enhances the overall experience.

##### Cons

- Users face **admin challenges** due to limited controls and reliance on support for user management.
- Users experience **minor UX challenges** with Tingono Tara, wishing for enhanced admin controls and improved interface usability.

#### What Are Recent G2 Reviews of Tingono Tara?

**["Great product, supportive customer service"](https://www.g2.com/survey_responses/tingono-tara-review-12328553)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/tingono-tara-review-12328553)

**["Great Algorithm and Actionable, Easy-to-Read Predictions"](https://www.g2.com/survey_responses/tingono-tara-review-12389377)**

**Rating:** 4.5/5.0 stars

_— D K._

[Read full review](https://www.g2.com/survey_responses/tingono-tara-review-12389377)

### [Ackee](https://www.g2.com/products/ackee/reviews)

Ackee is a customer success platform for SaaS companies, helping teams to boost retention, drive adoption and power great experiences.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Ackee?

- **Scalability:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ackee?

- **Seller:** [Ackee Digital Enterprises](https://www.g2.com/sellers/ackee-digital-enterprises)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=202a55051e44e2ecabdbe5483a3a0be857a194186cf93b8f786da01ddfe6a7dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10935524&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Ackee?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly dashboards** in Ackee, which provide valuable insights and enhance customer retention.
- Users love the **aesthetically pleasing and intuitive dashboard** of Ackee, enhancing their overall experience while using the product.
- Users love the **ease of use** of Ackee, especially its intuitive and aesthetically pleasing dashboard.
- Users value the **engagement improvement** from Ackee, enhancing customer retention through tailored insights and real-time alerts.
- Users value the **wide app integrations** of Ackee, simplifying data management and enhancing overall efficiency.

##### Cons

- Users mention a **steep learning curve** with Ackee, requiring time to master its features effectively.

#### What Are Recent G2 Reviews of Ackee?

**["A Platform to Streamline Workflows and Obtain Actionable Insights"](https://www.g2.com/survey_responses/ackee-review-8219272)**

**Rating:** 4.5/5.0 stars

_— Chico A._

[Read full review](https://www.g2.com/survey_responses/ackee-review-8219272)

### [CSHUBB](https://www.g2.com/products/cshubb/reviews)

CSHUBB is a lightweight Customer Success workspace built for SMB SaaS teams that have outgrown spreadsheets but don't need the complexity of enterprise tools like Gainsight. Designed by a CS professional, for CS professionals — CSHUBB brings account health tracking, renewal intelligence, pipeline management, and AI-assisted workflows into one fast, focused platform. Key capabilities include: 16-field account health scoring, ARR/MRR renewal tracking, a 5-stage Kanban pipeline, AI tools powered by Groq, Claude, or Gemini (with bring-your-own-key support), CSV onboarding in minutes, webhook-ready architecture, and a full audit trail. Built for founding CSMs, lean CS teams, and SaaS operators who need clarity and speed — not a 6-month implementation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate CSHUBB?

- **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CSHUBB?

- **Seller:** [CSHUBB Innovations](https://www.g2.com/sellers/cshubb-innovations)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f4264bc17b942e1a049627cdf8ab7576b3d79eca07a9ef9df9898fe2a9dd0ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcshubb&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of CSHUBB?

**["A worthy CS tool made by a CS Guy!"](https://www.g2.com/survey_responses/cshubb-review-12927212)**

**Rating:** 4.5/5.0 stars

_— Raja G._

[Read full review](https://www.g2.com/survey_responses/cshubb-review-12927212)

### [Sonora](https://www.g2.com/products/sonora/reviews)

Sonora is the AI-native customer success platform built for the CSM — not CS Ops. Where legacy platforms require months to implement and a dedicated admin to maintain, Sonora connects to your existing tools and delivers actionable customer intelligence from day one. At the core of Sonora is a deep analysis engine: 25+ AI-native agents run continuously across every customer interaction — support tickets, calls, emails, CRM data, product usage — tagging each touchpoint with sentiment, urgency, risk, and expansion signals. The result isn't a dashboard to check. It's a CSM that already knows what needs attention and why. Unlike connecting your CRM to a generic AI model, Sonora enriches every data point before the AI ever responds. The difference isn't the model — it's the intelligence layer underneath it. What CSMs get: - Account scorecards with real-time health signals across every connected tool - AI-drafted emails, follow-ups, and escalation alerts — ready to send in one click - Meeting notes without bots joining your calls - Natural language queries across your entire customer base - Automated workflows that trigger actions across Slack, Jira, Salesforce, and more What teams don't need: - A 6-month implementation - A CS Ops admin to maintain it - A separate AI tool alongside their CSP -An engineering team to build and maintain the intelligence layer Sonora replaces your CSP and your AI build in one platform. Better intelligence, faster actions, zero engineering debt. Currently in private beta.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Sonora?

- **Ease of Use:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sonora?

- **Seller:** [Sonora](https://www.g2.com/sellers/sonora)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=474c3fcaa67853c3f6bb95094ef585ecb6ffee23cb9e030d7b039cdb91c7bcd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusesonora%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Sonora?

**["Finally stopped chasing tails across five different tools"](https://www.g2.com/survey_responses/sonora-review-12915047)**

**Rating:** 5.0/5.0 stars

_— Mike M._

[Read full review](https://www.g2.com/survey_responses/sonora-review-12915047)

### [SuccessGuardian Customer Success Platform](https://www.g2.com/products/successguardian-customer-success-platform/reviews)

SuccessGuardian is an AI-powered Customer Success Platform (CSP) designed for growing SaaS businesses to scale their customer success efforts efficiently. Launched in 2023 and based in India, it offers an end-to-end solution tailored for Customer Success Managers (CSMs), success leaders, and revenue teams. The platform provides a unified 360° view of each customer by integrating data from multiple sources such as CRMs, support tools, and billing systems. This centralization enables teams to calculate dynamic health scores, track risks, and uncover upsell or renewal opportunities. SuccessGuardian also offers AI-driven survey tools for customer feedback and sentiment analysis, which help improve satisfaction and loyalty.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SuccessGuardian Customer Success Platform?

- **Scalability:** 8.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.7/10)
- **Performance & Reliability:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SuccessGuardian Customer Success Platform?

- **Seller:** [SuccessGuardian AI](https://www.g2.com/sellers/successguardian-ai)
- **HQ Location:** India
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of SuccessGuardian Customer Success Platform?

**["Great Customer Success Tool. I am currently onboarding them for the third time"](https://www.g2.com/survey_responses/successguardian-customer-success-platform-review-11417070)**

**Rating:** 4.5/5.0 stars

_— Arik T._

[Read full review](https://www.g2.com/survey_responses/successguardian-customer-success-platform-review-11417070)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Customer Success Themes](/categories/customer-success/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated December 9, 2025

Customer success software enables businesses to proactively guide customers toward achieving their desired outcomes through continuous lifecycle management. Customer success managers (CSM) use these platforms to monitor customer health, increase product adoption, expand and upsell accounts, and drive retention across their portfolio of accounts. To accomplish this, customer success platforms have multi-faceted health scoring metrics that predict churn risk by combining product usage data, engagement activity, support interactions, and commercial metrics. Playbooks support these core responsibilities by making best practices scalable, responses to health signals systematic, and customer interventions consistent across portfolios, regardless of the CSM's experience level. These platforms are especially helpful for companies with subscription-based business models to systematically grow an established customer base, identify any red flags, and increase customer retention rates.

Unlike customer service software that reactively resolves support issues, these products are used by customer success and post-sales teams as off-the-shelf solutions to drive customer outcomes and revenue growth. Customer success initiatives are vital to preserving and expanding revenue, boosting customer advocacy, and sustaining corporate profitability and growth. Customer success software often integrates with [CRM software](https://www.g2.com/categories/crm) for account and revenue data, [help desk software](https://www.g2.com/categories/help-desk) for support-related metrics, and [product analytics software](https://www.g2.com/categories/product-analytics) for product usage data.

To qualify for inclusion in the Customer Success category, a product must:

- Monitor and score customer health using native, multi-factor models combining product usage, engagement, support interactions, commercial data, and historical data
- Predict future customer growth and churn risk with built-in dashboards or graphs using data related to account engagement, product usage, satisfaction, payments, and more
- Provide automated playbooks for lifecycle stages (onboarding, adoption, renewal, expansion) triggered by time, behavior, and health changes
- Have revenue tracking metrics built-in (ARR, NRR, GRR, churn, contraction, expansion) and attribute outcomes to customer success activities
- Enable digital customer engagement through in-product messaging, surveys (NPS, CSAT, CES), self-service portals, or success planning tools

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