# Best Customer Success Software for Medium-Sized Businesses - Page 2 ## How Many Customer Success Software Products Does G2 Track? **Total Products under this Category:** 75 ### Category Stats (Aug 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Success Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,200+ Authentic Reviews - 75+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Success Software ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=24723&focus%5B%5D=57328&focus%5B%5D=24829&focus%5B%5D=3054&focus%5B%5D=70836&focus%5B%5D=106803&focus%5B%5D=4469&focus%5B%5D=1612375) Highlighted products: ChurnZero, HubSpot Service Hub, Planhat, Gainsight Customer Success, Vitally, Custify, Totango, and Certinia CS Cloud. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=churnzero&focus%5B%5D=hubspot-service-hub&focus%5B%5D=planhat&focus%5B%5D=gainsight-customer-success&focus%5B%5D=vitally&focus%5B%5D=custify&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud&segment=mid-market) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-08-08T09%3A02%3A21Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=9f76d843374cce3f1840148ee603c2ded5d18225e247df5ce4cb6a44335e5157&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption and usage analysis, and calculating customer health score. It enables customer success managers (CSM)to deliver a consistent customer onboarding experience, improve customer retention, reduce churn,drive upsell and expansion and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like Pipedrive, Raken, Locus, Headset, Netcore, Propertybase, Orange, Hubilio and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 134 #### How Do G2 Users Rate CustomerSuccessBox? - **Scalability:** 8.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind CustomerSuccessBox? - **Seller:** [CustomerSuccessBox](https://www.g2.com/sellers/customersuccessbox) - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @CustSuccessBox 733 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=26f7558033f1ffc595f30083519eefb405de4d24399282e5fd7c59164e3b1679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13301853%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Medium, 22% Small #### What Are Recent G2 Reviews of CustomerSuccessBox? **["Great tool for 360 degree view of your accounts"](https://www.g2.com/survey_responses/customersuccessbox-review-7082848)** **Rating:** 4.0/5.0 stars _— Himanshi G._ [Read full review](https://www.g2.com/survey_responses/customersuccessbox-review-7082848) **["Nice tool to use for managing"](https://www.g2.com/survey_responses/customersuccessbox-review-7031310)** **Rating:** 4.5/5.0 stars _— Deep P._ [Read full review](https://www.g2.com/survey_responses/customersuccessbox-review-7031310) #### What Are G2 Users Discussing About CustomerSuccessBox? - [What is CustomerSuccessBox used for?](https://www.g2.com/discussions/what-is-customersuccessbox-used-for) ### [RetainSure](https://www.g2.com/products/retainsure/reviews) RetainSure – The AI Customer Success Manager RetainSure helps B2B subscription businesses streamline Customer Success by giving CSMs and Account Managers everything they need to reduce churn, drive adoption, and save hours every week. 1. Spot churn risk and expansion opportunities early Move beyond traditional health scores. RetainSure analyzes product usage, conversations, tickets, and external signals to highlight the exact accounts that need attention, with clear, actionable insights your team can trust. 2. Get all customer data in one place, instantly No more jumping across dashboards. RetainSure’s AI co-pilot brings every customer’s activity, sentiment, product usage, and renewal context into a single, simple view - available in seconds. 3. Automate repetitive CS work with agentic AI RetainSure’s autonomous AI agents complete repetitive tasks on their own - meeting notes, follow-ups, data entry, reminders, adoption nudges, and more - saving up to 2 hours per CSM per day. **Average Rating:** 4.9/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate RetainSure? - **Scalability:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.0/10 (Category avg: 8.7/10) - **Performance & Reliability:** 10.0/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind RetainSure? - **Seller:** [RetainSure](https://www.g2.com/sellers/retainsure) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=101436d63adb2b795475eb079981c6a1f7eb47f4be780249d2e11d458aa159e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretainsure%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 93% Medium, 7% Small #### What Do G2 Reviewers Say About RetainSure? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** of RetainSure, which enhances their experience and streamlines workflows. - Users value the **personalized insights** from RetainSure, which enhance efficiency and simplify customer success workflows. - Users value the **AI integration** in RetainSure for its actionable insights and time-saving features during decision-making. - Users commend the **ease of use** of RetainSure, enhancing proactive customer management and streamlining workflows effortlessly. - Users value the **proactive retention actions** of RetainSure, enhancing customer success and streamlining workflows efficiently. ##### Cons - Users find the **difficult reporting** aspect of RetainSure limits customization and creates a learning curve for effective use. - Users find the **learning curve steep** as some features and reporting require considerable time and effort to understand. - Users notice a **steep learning curve** for advanced features in RetainSure, requiring time for effective utilization. #### What Are Recent G2 Reviews of RetainSure? **["Simplifying Account Management with RetainSure"](https://www.g2.com/survey_responses/retainsure-review-13159758)** **Rating:** 5.0/5.0 stars _— Sakshi L._ [Read full review](https://www.g2.com/survey_responses/retainsure-review-13159758) **["Implementation Journey with RetainSure"](https://www.g2.com/survey_responses/retainsure-review-13084039)** **Rating:** 4.5/5.0 stars _— Ashwin C._ [Read full review](https://www.g2.com/survey_responses/retainsure-review-13084039) ### [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives. **Average Rating:** 4.4/5.0 **Total Reviews:** 420 #### How Do G2 Users Rate ClientSuccess? - **Scalability:** 8.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.9/10 (Category avg: 8.7/10) - **Performance & Reliability:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind ClientSuccess? - **Seller:** [ClientSuccess](https://www.g2.com/sellers/clientsuccess) - **Year Founded:** 2014 - **HQ Location:** American Fork, UT - **Twitter:** @clientsuccess 2,157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e942cb5bc029644ad429480568eee1f944a48339be154ea8008fea3dcb186d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3595230%2F&secure%5Burl_type%5D=linkedin_company_website) 38 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Medium, 42% Small #### What Do G2 Reviewers Say About ClientSuccess? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **organization and granular client health management** in ClientSuccess, enhancing their support for customers. - Users love the **exceptional customer support** of ClientSuccess, which enhances their daily operations and customer interactions. - Users value the **seamless integrations** with tools like Outlook, enhancing their ability to engage with customers effectively. - Users value the **robust analytics** capabilities in ClientSuccess, enhancing customer support through effective tracking and integrations. - Users value the **automation features** of ClientSuccess, enhancing their ability to support customers effectively. ##### Cons - Users are frustrated with the **limitations on active goals** for clients, hindering their productivity and efficiency. - Users express frustration with the **limited customization** options for managing active goals in ClientSuccess. - Users express frustration with the **limited features** of ClientSuccess, particularly the restriction on active client goals. - Users feel the **UI design could be improved** , finding it somewhat complicated despite its overall functionality. #### What Are Recent G2 Reviews of ClientSuccess? **["ClientSuccess Boosted Efficiency with Flexible Custom Fields and Reporting"](https://www.g2.com/survey_responses/clientsuccess-review-12477654)** **Rating:** 4.5/5.0 stars _— Hannah O._ [Read full review](https://www.g2.com/survey_responses/clientsuccess-review-12477654) **["Customer Success Manager"](https://www.g2.com/survey_responses/clientsuccess-review-10802123)** **Rating:** 5.0/5.0 stars _— Denise S._ [Read full review](https://www.g2.com/survey_responses/clientsuccess-review-10802123) #### What Are G2 Users Discussing About ClientSuccess? - [What is ClientSuccess used for?](https://www.g2.com/discussions/what-is-clientsuccess-used-for) - [What does customer success manager do?](https://www.g2.com/discussions/what-does-customer-success-manager-do) - [How much does Gainsight cost?](https://www.g2.com/discussions/clientsuccess-how-much-does-gainsight-cost) - [What is a CSM platform?](https://www.g2.com/discussions/what-is-a-csm-platform) - 1 comment - [What is customer success platform?](https://www.g2.com/discussions/what-is-customer-success-platform) ### [ZapScale](https://www.g2.com/products/zapscale/reviews) ZapScale is an AI-powered customer success platform for B2B SaaS companies, designed for CS organizations to help them foster stronger customer relationships. Designed to reduce customer churn, improve retention and drive upsell opportunities, ZapScale gives your CS team AI-driven the insights, automation and predictive analytics that you need to truly understand and support each customer. **Average Rating:** 4.8/5.0 **Total Reviews:** 114 #### How Do G2 Users Rate ZapScale? - **Scalability:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.7/10) - **Performance & Reliability:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind ZapScale? - **Seller:** [ZapScale Inc.](https://www.g2.com/sellers/zapscale-inc) - **Year Founded:** 2021 - **HQ Location:** Delaware, US - **Twitter:** @ZapScale 35 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e2739865d2a4837d53b624c50e4a19d632eb91a0d3c4d79b89e7b0aa20c8616&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzapscale%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small, 45% Medium #### What Do G2 Reviewers Say About ZapScale? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **extraordinary customer support** of ZapScale, enhancing their experience and success with the product. - Users value the **centralized information** from ZapScale, enabling efficient monitoring of customer health with ease. - Users value the **customization options** in ZapScale, allowing tailored dashboards and KPIs for improved decision-making. - Users value the **enhanced customer engagement** capabilities of ZapScale, driving retention and fostering stronger relationships. - Users value the **efficiency** of ZapScale, enabling quick performance tracking and easy access to crucial customer data. ##### Cons - Users find the **slow performance** of ZapScale, particularly in loading times, to be a minor concern. - Users find that ZapScale lacks **essential features** like NPS surveys and calendar integration, impacting functionality. - Users find the **UI complexity** of ZapScale challenging, suggesting that simplification could enhance the overall experience. - Users note that **data inaccuracy** is a concern, affecting the reliability of insights and decision-making. - Users find **data overload** challenging, as automated triggers create excessive tasks and hinder prioritization. #### What Are Recent G2 Reviews of ZapScale? **["Predicts Churn"](https://www.g2.com/survey_responses/zapscale-review-11287675)** **Rating:** 4.0/5.0 stars _— Anshika S._ [Read full review](https://www.g2.com/survey_responses/zapscale-review-11287675) **["“ZapScale: The Backbone of Modern Customer Success Operations”"](https://www.g2.com/survey_responses/zapscale-review-11736934)** **Rating:** 4.5/5.0 stars _— Pankaj V._ [Read full review](https://www.g2.com/survey_responses/zapscale-review-11736934) ### [Cloud Coach](https://www.g2.com/products/cloud-coach/reviews) From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by separate KPIs and working to contrasting health scores. At Cloud Coach, we break down these barriers. Our one tool for key post-sales processes helps your teams run Customer Onboarding projects, PSA and Customer Success processes without ever leaving Salesforce. One team, working from one platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 172 #### How Do G2 Users Rate Cloud Coach? - **Scalability:** 8.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.9/10 (Category avg: 8.7/10) - **Performance & Reliability:** 7.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Cloud Coach? - **Seller:** [Cloud Coach](https://www.g2.com/sellers/cloud-coach-43497685-2c64-4700-a4ec-dacdf7bf3c94) - **Company Website:** www.cloudcoach.com - **Year Founded:** 2005 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @cloudcoach 116 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebab66de9f316860a0ee5073d272586a88200488ebf6e75263731b99bea0d9a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2739348%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Medium, 31% Small #### What Do G2 Reviewers Say About Cloud Coach? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Cloud Coach, appreciating its intuitive interface and quick setup process. - Users value the **seamless integration with Salesforce** in Cloud Coach, enhancing project management efficiency and visibility. - Users value the **seamless integrations** with Salesforce, enhancing project management and data visibility across the organization. - Users value the **easy integration** of Cloud Coach with Salesforce, enhancing customization and functionality for company-specific needs. - Users value the **seamless Salesforce integration** of Cloud Coach, enhancing data management and operational efficiency. ##### Cons - Users find the **learning curve steep** , which can be intimidating for newcomers to Cloud Coach. - Users find Cloud Coach to have **cumbersome complexity** that hinders usability and requires extensive customization efforts. - Users note **missing features** in Cloud Coach, highlighting the need for more comprehensive functionalities and improvements. - Users find **limited customization** options in Cloud Coach compared to other project management tools, leading to frustration. - Users find Cloud Coach's interface **cumbersome and overly complex** , especially when managing dependencies in projects. #### What Are Recent G2 Reviews of Cloud Coach? **["Seamless Salesforce Integration and Powerful Project Management"](https://www.g2.com/survey_responses/cloud-coach-review-12110564)** **Rating:** 4.5/5.0 stars _— Msalazar L._ [Read full review](https://www.g2.com/survey_responses/cloud-coach-review-12110564) **["Unified Project, CRM & Support Platform That Streamlines Workflows and Capacity Tracking"](https://www.g2.com/survey_responses/cloud-coach-review-12276021)** **Rating:** 5.0/5.0 stars _— Beatrice R._ [Read full review](https://www.g2.com/survey_responses/cloud-coach-review-12276021) #### What Are G2 Users Discussing About Cloud Coach? - [How do you use Cloud Coach?](https://www.g2.com/discussions/how-do-you-use-cloud-coach) - [Does salesforce have a project management tool?](https://www.g2.com/discussions/does-salesforce-have-a-project-management-tool) - [How long is the cloud coach program?](https://www.g2.com/discussions/how-long-is-the-cloud-coach-program) - [What does Cloud Coach do?](https://www.g2.com/discussions/what-does-cloud-coach-do) - 1 comment ### [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 #### How Do G2 Users Rate TeamSupport? - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind TeamSupport? - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport 13,505 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® - **Phone:** +1 (800) 596-2820 #### Who Uses This Product? - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Medium, 39% Small #### What Do G2 Reviewers Say About TeamSupport? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. ##### Cons - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. #### What Are Recent G2 Reviews of TeamSupport? **["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)** **Rating:** 5.0/5.0 stars _— Kari B._ [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) **["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### [Kapta](https://www.g2.com/es/products/kapta/reviews) Software de Gestión de Cuentas Reimaginado Prioriza la retención de clientes. Acelera el crecimiento de ingresos. Transforma las relaciones con los clientes. Escala tu equipo con facilidad. El software de Kapta permite a los líderes de Gestión de Cuentas y Éxito del Cliente responder 3 preguntas críticas sobre sus clientes: 1) ¿Qué clientes están saludables y cuáles están en riesgo? 2) ¿Tenemos planes accionables y responsables (planes de crecimiento, planes de salvamento, planes de cierre) en marcha con cada cuenta estratégica? 3) ¿Cómo medimos y comunicamos el valor a los clientes? **Average Rating:** 4.7/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Kapta? - **Escalabilidad:** 9.0/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 9.2/10 (Category avg: 8.7/10) - **Rendimiento y fiabilidad:** 9.1/10 (Category avg: 8.9/10) - **Facilidad de uso:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Kapta? - **Vendedor:** [Kapta](https://www.g2.com/es/sellers/kapta) - **Año de fundación:** 2008 - **Ubicación de la sede:** Boulder, CO. - **Twitter:** @kapta 1,520 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3d6365d26d67c4ea5aefa0910118415ded417d8a57d112661cceee776908e2b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkapta%2F&secure%5Burl_type%5D=linkedin_company_website) 10 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnología de la información y servicios - **Company Size:** 56% Medium, 39% Small #### What Do G2 Reviewers Say About Kapta? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian el **análisis de informes y sentimientos intuitivo** en Kapta, mejorando efectivamente sus estrategias de compromiso de cuentas. - Los usuarios aprecian el **superior soporte al cliente** de Kapta y la experiencia de incorporación sin problemas, mejorando la eficiencia en la gestión de cuentas. - Los usuarios valoran la **eficiencia** de Kapta para rastrear la gestión de cuentas y mejorar las estrategias de compromiso de manera efectiva. - Los usuarios aprecian el **informe intuitivo** y el análisis de sentimientos de Kapta, mejorando la gestión de cuentas y las estrategias de compromiso. - Los usuarios aprecian el **análisis de informes y sentimientos intuitivo** en Kapta, mejorando efectivamente las estrategias de compromiso de cuentas. #### What Are Recent G2 Reviews of Kapta? **["Una excelente plataforma de gestión de cuentas para monitorear y aumentar los ingresos con los clientes existentes."](https://www.g2.com/es/survey_responses/kapta-review-10803863)** **Rating:** 5.0/5.0 stars _— Pam D._ [Read full review](https://www.g2.com/es/survey_responses/kapta-review-10803863) **["Herramienta útil de gestión de relaciones"](https://www.g2.com/es/survey_responses/kapta-review-4651679)** **Rating:** 5.0/5.0 stars _— Matt M._ [Read full review](https://www.g2.com/es/survey_responses/kapta-review-4651679) #### What Are G2 Users Discussing About Kapta? - [¿Para qué se utiliza Kapta?](https://www.g2.com/es/discussions/what-is-kapta-used-for) - [‹ Prev‹ Prev](/categories/customer-success/mid-market?order=g2_score#product-list) - [1](/categories/customer-success/mid-market?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [Chatbots Software](https://www.g2.com/categories/chatbots) [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Customer Success Themes](/categories/customer-success/themes)