# Best Customer Service Automation Software - Page 9

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 197

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 44,900+ Authentic Reviews
- 197+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-08-12T09%3A40%3A24Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005823&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Famp%25253Bpage%3D8%26page%3D9&secure%5Btoken%5D=46c82235c658c076c328b6c66ebefa05e0c5fb2ddd87143b9fd624cfcd6a318f&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Droxy AI](https://www.g2.com/products/droxy-ai/reviews)

Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inquiries across various channels, qualify leads, book appointments, and respond to complex customer questions about your products and services. They are easy to build, manage, monitor and scale - you can have an agent ready in minutes! For agents' knowledge, we support data sources like websites, PDFs, Google Drive, Youtube, and more. For deployment, we support social media channels (Facebook, Instagram), messaging apps (WhatsApp, Messenger), and voice channels (phone numbers and custom SIP trunks). Droxy integrates with your existing tech stack through our Zapier integration to connect to any app without code, and we offer a custom API to integrate with your own systems. We offer four subscription tiers: Starter (Free), Basic, Advanced, and Enterprise. Visit our pricing page to learn more about what's included in each plan. All plans provide flexibility to upgrade, downgrade, or cancel your subscription as your business needs evolve. For custom limits or dedicated consultation, contact us at contact@droxy.ai.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Droxy AI?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Droxy AI?

- **Seller:** [Droxy AI](https://www.g2.com/sellers/droxy-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f8cf51f78c82c94dd4998dfa6cf51b1e23217a57f87070319e3c408bdaaf2e54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdroxy-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Droxy AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **powerful automation** in Droxy AI, enabling seamless workflows and personalized engagement at scale.
- Users value the **seamless integration** of Droxy AI with other tools, enhancing efficiency and data accuracy in operations.
- Users appreciate the **intuitive interface** of Droxy AI, simplifying setup and enhancing efficiency in sales operations.
- Users appreciate the **easy integrations** of Droxy.ai, ensuring seamless data flow between CRM and marketing tools.
- Users value the **intuitive interface and powerful automation** of Droxy AI, enhancing their sales and marketing efficiency.

##### Cons

- Users find some **advanced workflow setups too complex** for non-technical users, wishing for simpler drag-and-drop options.
- Users find the **steep learning curve** of Droxy AI challenging, particularly for non-technical users during workflow setups.

#### What Are Recent G2 Reviews of Droxy AI?

**["A Reliable Automation Platform That Transforms Sales and Marketing Workflows"](https://www.g2.com/survey_responses/droxy-ai-review-11053014)**

**Rating:** 5.0/5.0 stars

_— Marcus A._

[Read full review](https://www.g2.com/survey_responses/droxy-ai-review-11053014)

### [EasyReply](https://www.g2.com/products/easyreply/reviews)

Customer support platform

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate EasyReply?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind EasyReply?

- **Seller:** [EasyReply](https://www.g2.com/sellers/easyreply)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of EasyReply?

**["Very Easy Setup and AI That Saves So Much Time"](https://www.g2.com/survey_responses/easyreply-review-13100229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/easyreply-review-13100229)

### [eGain Virtual Assistant](https://www.g2.com/products/egain-virtual-assistant/reviews)

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate eGain Virtual Assistant?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind eGain Virtual Assistant?

- **Seller:** [eGain](https://www.g2.com/sellers/egain)
- **Year Founded:** 1997
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
777 employees on LinkedIn®
- **Ownership:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of eGain Virtual Assistant?

**["Best AI-Powered customer service solution in the market"](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)**

**Rating:** 5.0/5.0 stars

_— Rishabh J._

[Read full review](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)

### [Elba by Kolsetu](https://www.g2.com/products/elba-by-kolsetu/reviews)

Elba is Kolsetu's AI workforce for healthcare, insurance, financial services, and the public sector.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Elba by Kolsetu?

- **Seller:** [Kolsetu](https://www.g2.com/sellers/kolsetu)
- **Year Founded:** 2025
- **HQ Location:** Hamburg, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50d29a1bd19a9087a48a01fd9a1b58b960e9d58e3ae590ff49974adc08d64e86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkolsetu%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Elba by Kolsetu?

**["Seamless Setup, Excellent Voice Recognition"](https://www.g2.com/survey_responses/elba-by-kolsetu-review-12796597)**

**Rating:** 5.0/5.0 stars

_— Bhavesh S._

[Read full review](https://www.g2.com/survey_responses/elba-by-kolsetu-review-12796597)

### [IrisAgent](https://www.g2.com/products/irisagent/reviews)

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate IrisAgent?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind IrisAgent?

- **Seller:** [IrisAgent](https://www.g2.com/sellers/irisagent)
- **Year Founded:** 2020
- **HQ Location:** Mountain View, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aacc8ea4dbc40447f272bdfc33d2a4b258751ad0564f1e3fbabd750f138b807c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Firisagent1&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of IrisAgent?

**["Really useful AI integration for Support Agents"](https://www.g2.com/survey_responses/irisagent-review-10992992)**

**Rating:** 5.0/5.0 stars

_— Chetan D._

[Read full review](https://www.g2.com/survey_responses/irisagent-review-10992992)

**["Great AI tool for support ops"](https://www.g2.com/survey_responses/irisagent-review-7467294)**

**Rating:** 4.5/5.0 stars

_— Hilary L._

[Read full review](https://www.g2.com/survey_responses/irisagent-review-7467294)

### [Lenichat](https://www.g2.com/products/lenichat/reviews)

Lenichat is an AI-powered customer engagement platform that brings all customer conversations into one unified inbox across WhatsApp, Instagram, Messenger, and website chat. It helps e-commerce and online businesses manage, respond to, and convert customer inquiries faster with AI-assisted replies, automation workflows, and a shared team inbox. With Lenichat, businesses no longer need to switch between multiple apps to handle customer messages. Every conversation is centralized in one CRM, where teams can collaborate, track leads, and ensure no customer message is missed. Lenichat also uses AI agents to instantly respond to common queries, qualify leads, and route conversations to the right team member, improving response time and conversion rates. Built for fast-growing e-commerce and support teams, Lenichat turns fragmented conversations into structured, trackable customer journeys.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Lenichat?

- **Seller:** [Lenichat](https://www.g2.com/sellers/lenichat)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=670e6fa7d4e74c7e33349ec7d0ab37c7ba33354ca563d3bf746671545a4120ee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flenichat&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Lenichat?

**["Efficient Multitasking with a Smooth UI"](https://www.g2.com/survey_responses/lenichat-review-13023954)**

**Rating:** 4.5/5.0 stars

_— Dorian D._

[Read full review](https://www.g2.com/survey_responses/lenichat-review-13023954)

### [NuPlay](https://www.g2.com/products/nuplay/reviews)

Nurix AI is an enterprise-grade conversational AI platform built for high-scale, complex environments across customer experience, sales, and internal workflows. At the core of the platform is NuPlay, Nurix’s orchestration and intelligence layer that powers production-ready AI agents across voice and chat. NuPlay connects LLM reasoning with real business systems, policies, and workflows, enabling agents to take action rather than just respond. It manages conversation flows, tool usage, policy enforcement, fallbacks, and escalation logic so agents behave predictably in live customer interactions. Key features and benefits of Nurix AI include: AI Agents: Intelligent virtual assistants that can handle customer inquiries 24/7, aligning with brand voice and automating routine tasks. Agent Assist: Human-in-the-loop AI assistants that empower sales and support teams to serve customers more effectively, increasing productivity by up to 4x. Voice Agent: Advanced voice-to-voice AI technology that provides human-like, low-latency interactions for phone-based customer support, offering natural conversations and quick response times. Real-time Support: Swift and accurate customer support across multiple channels, resolving issues instantly and anticipating customer needs. Continuous Learning: AI agents that adapt and improve based on feedback and interactions, enhancing performance over time. Enterprise Integration: Seamless integration with existing enterprise data and tech infrastructure for optimal value delivery. Nurix AI offers significant benefits to organizations, including: - Improved sales conversions through intelligent interactions - Increased sales reach by automating end-to-end workflows - Reduced cost per support ticket while maintaining high-quality service - Enhanced employee productivity by automating routine tasks - Ability to handle unlimited customer inquiries without compromising service quality - 24/7 availability of voice support with consistent brand representation The product is designed to help enterprises across various industries reimagine their customer relationships using cutting-edge AI technology, ultimately leading to higher conversions, better productivity, and improved customer satisfaction. The addition of voice agent capabilities further enhances the natural feel of customer interactions, providing a seamless experience across both text and voice-based channels.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate NuPlay?

- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind NuPlay?

- **Seller:** [Nurix](https://www.g2.com/sellers/nurix)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=395577a5df7a384ef43d4e0a661f5bc2e57f043d42e82d322fc9ad55bc3d7051&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnurixai&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About NuPlay?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency of automation** that Nurix provides, significantly saving time and improving task management.
- Users value the **ease of training for Emotion/Sentiment Detection** with Nurix, enhancing their overall experience significantly.
- Users value the **automation capabilities** of Nurix, significantly reducing manual tasks and saving time efficiently.
- Users highlight the **excellent customer support** from the Nurix team, greatly enhancing their overall experience.
- Users commend the **ease of use** of NuPlay for training and automating sentiment detection effectively.

##### Cons

- Users face **access restrictions** as certain features are unavailable during the NuPlay product's iteration phase.
- Users feel the current **admin dependency** limits their ability to set up BOTs independently and efficiently.
- Users experience **data integration issues** with NuPlay, as previous interaction data is often inaccessible to AI agents.
- Users face **data management challenges** due to information silos and integration issues with other systems.
- Users face **dependency issues** with NuPlay, relying on the Nurix team for BOT setup and management.

#### What Are Recent G2 Reviews of NuPlay?

**["Flexible AI chatbot platform for building conversational experiences"](https://www.g2.com/survey_responses/nuplay-review-12440352)**

**Rating:** 4.5/5.0 stars

_— Shobhit A._

[Read full review](https://www.g2.com/survey_responses/nuplay-review-12440352)

**["Nurix AI voice agent and Nuplay platform feedback"](https://www.g2.com/survey_responses/nuplay-review-12097188)**

**Rating:** 5.0/5.0 stars

_— SHREYAS ._

[Read full review](https://www.g2.com/survey_responses/nuplay-review-12097188)

### [octonomy](https://www.g2.com/products/octonomy/reviews)

octonomy is revolutionizing how businesses approach customer support and complex internal processes with advanced AI-powered digital workers—our AI octo-Workers. Designed specifically for mid-sized enterprises, octonomy seamlessly integrates into your existing systems, including CRM, ERP, ticketing, and HR platforms, to automate processes with unparalleled precision and reliability. Unlike standard AI solutions that often produce inconsistent or inaccurate results, octonomy consistently delivers human-quality responses. With an exceptional accuracy rate of over 96%, our technology ensures your team experiences immediate, tangible benefits—freeing them from repetitive and demanding tasks and empowering them to focus on strategic initiatives. Our unique approach, the “Octo-methodology,” employs sophisticated multi-agent systems capable of processing even the most complex and unstructured data securely and efficiently. From interpreting technical documentation and customer emails to analyzing legal requirements, octonomy’s AI agents deliver accurate responses across all communication channels, including chat, email, and voice. With implementation achievable in under 20 days, octonomy provides immediate return on investment, significantly enhancing your organization’s productivity without the need for additional headcount. Our solution is fully compliant with stringent GDPR requirements and developed entirely in Germany, assuring the highest standards of data security and trustworthiness. At octonomy, we understand that every interaction with your customers is crucial. Our digital workers not only ensure consistent and precise responses but also enable a seamless and high-quality customer experience. Additionally, our AI continuously learns and adapts to your organization’s evolving needs, providing you with sustainable, long-term value. octonomy is more than just another AI platform—it’s your strategic partner for sustainable, scalable growth. We offer mid-sized enterprises not just state-of-the-art technology, but also a meaningful partnership built on empathy, quality, and intelligence. Experience a digital workforce solution that truly understands and enhances your business, empowering your teams to achieve more with fewer resources, and positioning your company for a future defined by innovation, efficiency, and competitive advantage.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate octonomy?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind octonomy?

- **Seller:** [octonomy AI](https://www.g2.com/sellers/octonomy-ai)
- **Year Founded:** 2024
- **HQ Location:** Köln, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34adecff5acf6b3f53733978abb0349db2c9f19c0e965546ee9c54cbabb3dda8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foctonomy&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of octonomy?

**["Exceptional Response Accuracy for Complex Customer Inquiries"](https://www.g2.com/survey_responses/octonomy-review-12959284)**

**Rating:** 5.0/5.0 stars

_— Carolin S._

[Read full review](https://www.g2.com/survey_responses/octonomy-review-12959284)

### [Open](https://www.g2.com/products/open-cx-open/reviews)

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Open?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Open?

- **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx)
- **Year Founded:** 2025
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e67d0fe1281268f1a500d1aeed2223e184cc170f0b7e4d1b7ec37552ecd5358&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopencx&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Open?

**["Easy to Use and Manage—Building an AI Agent Is Simple"](https://www.g2.com/survey_responses/open-review-12947749)**

**Rating:** 5.0/5.0 stars

_— Taimour H._

[Read full review](https://www.g2.com/survey_responses/open-review-12947749)

**["Great software, really useful!"](https://www.g2.com/survey_responses/open-review-10001389)**

**Rating:** 4.5/5.0 stars

_— Connie W._

[Read full review](https://www.g2.com/survey_responses/open-review-10001389)

### [purpleSlate](https://www.g2.com/products/purpleslate/reviews)

purpleSlate is a Conversational AI company dedicated to transforming human-machine interactions by enabling natural language communication through both voice and text interfaces. Their low-code platform suite accelerates digital transformation by providing tools to develop virtual assistants, manage data, and derive insights efficiently. Key Features and Functionality: - Low-Code Platform Suite: Facilitates rapid development of business applications, reducing time-to-market. - Conversational AI Solutions: Supports the creation of virtual assistants capable of understanding and responding in natural language. - Data Management and Insights: Offers tools for efficient data handling and analytics to drive informed decision-making. Primary Value and User Solutions: purpleSlate addresses the challenge of complex human-machine interactions by providing intuitive, language-based interfaces. This approach enhances user engagement, streamlines digital transformation processes, and empowers businesses to deploy scalable applications swiftly. By leveraging their platform, organizations can improve productivity and operational efficiency, leading to direct bottom-line gains.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate purpleSlate?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind purpleSlate?

- **Seller:** [purpleSlate](https://www.g2.com/sellers/purpleslate)
- **Year Founded:** 2017
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef6d9b04bf20d2e14338c1f547427aac99a79e130966500329a8187342f2bbd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13336776&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of purpleSlate?

**["Accelerate your digital journey and Businesses"](https://www.g2.com/survey_responses/purpleslate-review-8753057)**

**Rating:** 4.5/5.0 stars

_— MANHAL A._

[Read full review](https://www.g2.com/survey_responses/purpleslate-review-8753057)

### [QuantumDesk](https://www.g2.com/products/quantumdesk/reviews)

QuantumDesk is an AI-native customer support platform that helps businesses automate resolve support requests, assist agents with intelligent workflows, and scale customer support operations without increasing team size. It centralizes conversations from channels like email, chat, WhatsApp, and social media into a single workspace, while AI prioritizes tickets, drafts responses, and helps teams resolve issues faster.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind QuantumDesk?

- **Seller:** [QuantumDesk](https://www.g2.com/sellers/quantumdesk)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca2eea824d25f87bbeee907713c321efd0af9a56fd1be4356eff0e7beff2367b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquantumdesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### What Are Recent G2 Reviews of QuantumDesk?

**["Efficient Support System with Room for Integration Improvements"](https://www.g2.com/survey_responses/quantumdesk-review-12751122)**

**Rating:** 4.0/5.0 stars

_— Akshay K._

[Read full review](https://www.g2.com/survey_responses/quantumdesk-review-12751122)

### [Sirius](https://www.g2.com/products/data-semantics-pvt-ltd-sirius/reviews)

Sirius offers a conversational experience using Artificial Intelligence and Natural Language Processing to mimic conversations with real people. Deploy domain-trained, highly customizable virtual assistants to deliver superior customer interactions anytime, anywhere. Sirius adapts to all your needs, updates on the fly and works 24/7 in the background to improve Net Promoter Score, CSAT score for you.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Sirius?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Sirius?

- **Seller:** [Data Semantics](https://www.g2.com/sellers/data-semantics)
- **Year Founded:** 2012
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7ae02391ebaa2b9f3421837afb9fda1b3e4ac4d922c36a7a54e21db6569a918&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdata-semantics&secure%5Burl_type%5D=linkedin_company_website)  
296 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Sirius?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **huge variety of music** available on Sirius, catering to diverse musical tastes and preferences.
- Users love the **variety of music** Sirius offers, enjoying diverse genres from world beats to classical.

#### What Are Recent G2 Reviews of Sirius?

**["A helplful tool - easy to manage"](https://www.g2.com/survey_responses/sirius-review-8744619)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/sirius-review-8744619)

### [Talkative](https://www.g2.com/products/talkative/reviews)

Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.

**Average Rating:** 5.0/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Talkative?

- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Talkative?

- **Seller:** [Talkative](https://www.g2.com/sellers/talkative)
- **HQ Location:** Newport, Wales
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e462c71d6751c30bb30a36399a2611941ceb7e040cd3e9dba86158c70d126b70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftalkativeuk%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Medium, 29% Small

#### What Do G2 Reviewers Say About Talkative?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **responsive customer support** for its clarity, dedication, and significant assistance during setup.
- Users find Talkative's support to be **extremely helpful** , ensuring a smooth setup and integration experience.
- Users commend the **easy setup** of Talkative, appreciating clear guidance and swift integration without downtime.
- Users find Talkative's **AI efficiency** impressive, with quick setup and responsiveness enhancing their chatbot experience.
- Users praise the **responsiveness** of Talkative, enhancing their experience with the AI-enabled chatbot setup.

##### Cons

- Users find the **initial setup daunting** , though the logical breakdown into modules helps ease the process.
- Users find the initial **difficult setup** challenging, despite a logical breakdown into smaller modules for guidance.

#### What Are Recent G2 Reviews of Talkative?

**["Great experience so far"](https://www.g2.com/survey_responses/talkative-review-10978062)**

**Rating:** 5.0/5.0 stars

_— Mike B._

[Read full review](https://www.g2.com/survey_responses/talkative-review-10978062)

**["Exceptional Customization and Stellar Support"](https://www.g2.com/survey_responses/talkative-review-13096226)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/talkative-review-13096226)

#### What Are G2 Users Discussing About Talkative?

- [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for)

### [Tilde.AI](https://www.g2.com/products/tilde-ai/reviews)

Use conversational AI to your advantage! Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language understanding capability, helping your customers across borders and communication channels.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Tilde.AI?

- **Seller:** [Tilde](https://www.g2.com/sellers/tilde)
- **Year Founded:** 1991
- **HQ Location:** Riga, LV
- **Twitter:** @tildecom  
839 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72efd1d0ca50d134787d89d23c4fa82906f18f60ef659aaee3c6a2bbac041c17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftilde-sia%2F&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

#### What Do G2 Reviewers Say About Tilde.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Tilde.AI's **automation capabilities** , significantly enhancing translation efficiency and improving workflow management.
- Users value the **seamless connectivity** of Tilde.AI, enhancing collaboration across various platforms and improving workflow efficiency.
- Users value the **timely customer support** of Tilde.AI, ensuring quick assistance aligned with their work hours.
- Users value Tilde.AI's **customization options** , enhancing translation accuracy and streamlining localization workflows effectively.
- Users value the **ease of implementation** of Tilde.AI, notably appreciating the intuitive No-code Builder for seamless integration.

##### Cons

- Users find **reporting challenging** with Tilde.AI, wishing for more straightforward insights into bot interactions.
- Users find the **difficult setup** of Tilde.AI's dialogue trees to be more complex than expected, complicating the initial experience.
- Users find the **learning curve** steep for setting up dialogue trees, complicating initial experiences with the bot.
- Users find the **reporting features insufficient** , as detailed insights into bot performance are lacking for timely analysis.
- Users find a **steep learning curve** in setting up dialogue trees, requiring time to adapt to the bot's responses.

#### What Are Recent G2 Reviews of Tilde.AI?

**["Game-Changer for Technical Documentation Localization"](https://www.g2.com/survey_responses/tilde-ai-review-12205381)**

**Rating:** 4.5/5.0 stars

_— Hrithik S._

[Read full review](https://www.g2.com/survey_responses/tilde-ai-review-12205381)

### [008 Agent](https://www.g2.com/products/008-agent/reviews)

My name is 008. Agent 008. A voice AI designed to revolutionize the way your business handles calls — turning every conversation into actionable insight. While most tools complicate your tech stack, I do the opposite. I integrate natively with your CRM or helpdesk, automate what agents shouldn't be doing, and give your team back what they value most: time. 📞 I answer calls. 🧠 I transcribe, summarize, and analyze every conversation. 📊 I score sentiment, extract topics, and turn calls into data — instantly. Built for flexibility, I work with any PBX or BYOC setup and connect with the LLMs you already use (OpenAI, DeepSeek, Perplexity… you name it). Whether you need a smarter softphone, a 24/7 voicebot, or real-time intelligence, I adapt to your environment without drama. ⚙️ No lock-in. 🧩 Fully open source. 🚀 BYOC (bring your own carrier). 💡 AI that actually works — not just buzzwords. And yes, I’m more than a voicebot. I’m your teammate. I learn from every call. I don’t sleep. I don’t complain. I just make your CX sharper, faster, and more human — by letting your humans focus on what matters. Use me to: ✔️ Reduce agent workload ✔️ Improve resolution times ✔️ Gain real-time visibility into voice performance ✔️ Deliver personalized, automated support at scale In a world full of noisy tools, I keep it simple: Smarter voice. Less friction. Better service. The future of voice starts with one call. Let’s make it yours.

#### Who Is the Company Behind 008 Agent?

- **Seller:** [008 TECHNOLOGIES](https://www.g2.com/sellers/008-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd8626bea0ea460366350c0f36808af6671d64d1f583212cddd455d90f474c01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F008-agent&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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Spotlight Categories

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Success](/categories/customer-success)

[Browse Customer Service Automation Themes](/categories/customer-service-automation/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.

These products are powered by the same technology behind [intelligent virtual assistants](https://www.g2.com/categories/intelligent-virtual-assistants) and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with [knowledge base software](https://www.g2.com/categories/knowledge-base), [multilingual customer support software](https://www.g2.com/categories/multilingual-customer-support), [CRM software](https://www.g2.com/categories/crm), and [help desk software](https://www.g2.com/categories/help-desk) is common to maximize access to training opportunities and other training data.

To qualify for inclusion in the Customer Service Automation category, a product must:

- Be purposed for application in the help desk and customer service environment
- Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation
- Provide intelligent case routing to a human agent
- Be adaptive and self-improving to continuously meet changing customer needs
- Integrate with existing knowledge bases, help desk, and CRM platforms

Show More