# Top Free Customer Service Automation Software - Page 4

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 200

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 44,900+ Authentic Reviews
- 200+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-08-14T13%3A00%3A57Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005823&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%2Ffree%3Fcategory_id%3Dcustomer-service-automation%26locale%3Dit%26page%3D4&secure%5Btoken%5D=111dfb3c16fbe531a5eaf800bae8391cf6a1ce4d91b5a34afad27f650ae37ef5&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Alhena AI](https://www.g2.com/products/alhena-ai/reviews)

Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.

**Average Rating:** 4.9/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Alhena AI?

- **Language:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Alhena AI?

- **Seller:** [Alhena AI](https://www.g2.com/sellers/alhena-ai)
- **Company Website:** alhena.ai
- **Year Founded:** 2022
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=644965b4284d95e824d650065702129373b74e2c06acd24f6cdb52bf57d36cdb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleenai%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 37% Medium

#### What Do G2 Reviewers Say About Alhena AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **responsive customer support** of Alhena AI, enhancing their overall experience and satisfaction.
- Users praise the **ease of use** of Alhena AI, making implementation and training a straightforward process.
- Users appreciate the **easy setup** of Alhena AI, enabling swift implementation and effective training.
- Users value the **simplicity of the UX** and effective support, enhancing their experience with Alhena AI.
- Users love the **intuitive design** of Alhena AI, making training and monitoring seamless for everyone.

##### Cons

- Users desire a **deeper level of analysis** in Alhena AI, seeking enhanced connection insights in conversations.

#### What Are Recent G2 Reviews of Alhena AI?

**["For ecommerce merchant that need to scale, Gleen AI is the perfect partner"](https://www.g2.com/survey_responses/alhena-ai-review-9583770)**

**Rating:** 5.0/5.0 stars

_— Harendra P._

[Read full review](https://www.g2.com/survey_responses/alhena-ai-review-9583770)

**["Alhena AI - Where Conversations are easy!"](https://www.g2.com/survey_responses/alhena-ai-review-11612069)**

**Rating:** 5.0/5.0 stars

_— Ben O._

[Read full review](https://www.g2.com/survey_responses/alhena-ai-review-11612069)

### [CoSupport AI](https://www.g2.com/products/cosupport-ai-2025-07-17/reviews)

CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate CoSupport AI?

- **Language:** 8.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10)

#### Who Is the Company Behind CoSupport AI?

- **Seller:** [CoSupport AI](https://www.g2.com/sellers/cosupport-ai)
- **Year Founded:** 2020
- **HQ Location:** 5356 Hermitage Ave., Valley Village, CA, 91607, US
- **Twitter:** @cosupportai  
76 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8992e6ec2bdfe95831913786724ed6501e939cf62865e15198a70bc42196626&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98213887%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 38% Medium

#### What Do G2 Reviewers Say About CoSupport AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **fast integration and precise responses** from CoSupport AI, enhancing overall customer satisfaction significantly.
- Users value the **time-saving capabilities** of CoSupport AI, achieving significant results without interrupting daily workflows.
- Users highlight the **efficiency** of CoSupport AI, achieving faster response times and streamlined workflows effortlessly.
- Users value the **accurate and precise responses** of CoSupport AI, enhancing support capabilities without expanding teams.
- Users value the **accurate responses and automation** provided by CoSupport AI, significantly enhancing their support efficiency.

##### Cons

- Users find the **difficult setup** of CoSupport AI tedious, though support from the team is appreciated.
- Users find the **difficult implementation** of CoSupport AI challenging, hindering effective onboarding and team integration.
- Users find the **integration difficulty** with CoSupport AI challenging, complicating the onboarding process and teamwork.
- Users find the **learning curve challenging** , requiring time and effort for setup and adjustments with CoSupport AI.
- Users find the **initial onboarding setup difficult** , making team integration a challenging experience with CoSupport AI.

#### What Are Recent G2 Reviews of CoSupport AI?

**["Great for Customer Support Efficiency"](https://www.g2.com/survey_responses/cosupport-ai-review-12579802)**

**Rating:** 5.0/5.0 stars

_— Stephen M._

[Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-12579802)

**["An AI Agent That's Helpful"](https://www.g2.com/survey_responses/cosupport-ai-review-11589593)**

**Rating:** 5.0/5.0 stars

_— Matthew B._

[Read full review](https://www.g2.com/survey_responses/cosupport-ai-review-11589593)

### [Floatbot](https://www.g2.com/products/floatbot/reviews)

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Floatbot?

- **Language:** 1.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 0.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Floatbot?

- **Seller:** [Floatbot](https://www.g2.com/sellers/floatbot)
- **Year Founded:** 2020
- **HQ Location:** Milpitas , California
- **Twitter:** @floatbot  
1,764 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773ef60012770d9c46c8f55d38c3e2796f058f76cbf4eca1cbd321d47b947563&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffloatbot%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 58% Small, 42% Medium

#### What Do G2 Reviewers Say About Floatbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Floatbot for its **ease of use** , highlighting its intuitive interface and seamless implementation.
- Users commend the **easy implementation** of Floatbot, appreciating its seamless and quick deployment across channels.
- Users love FloatBot's **intuitive and user-friendly interface** , making setup and management effortless for all team members.
- Users value FloatBot's **intuitive and user-friendly interface** , which simplifies campaign management for team members of all skill levels.
- Users appreciate the **24/7 support** from Floatbot, highlighting the team's readiness to assist at all times.

#### What Are Recent G2 Reviews of Floatbot?

**["FloatBot: Revolutionizing Outbound Cold Calling - A Game Changer for Our Business!"](https://www.g2.com/survey_responses/floatbot-review-8088397)**

**Rating:** 5.0/5.0 stars

_— Danny R._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-8088397)

**["Highly recommended for Conversational Automation"](https://www.g2.com/survey_responses/floatbot-review-7665643)**

**Rating:** 5.0/5.0 stars

_— Bhavik M._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-7665643)

### [Massively.ai](https://www.g2.com/products/massively-ai/reviews)

Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014

**Average Rating:** 5.0/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Massively.ai?

- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Massively.ai?

- **Seller:** [Massively](https://www.g2.com/sellers/massively)
- **Year Founded:** 2014
- **HQ Location:** Toronto, CA
- **Twitter:** @massively\_ai  
447 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d218738395d5745609f09ef82ed5536057dcad1d9a3c102e28e03588d2126ced&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-massively%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Small, 29% Medium

#### What Do G2 Reviewers Say About Massively.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively.
- Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients.
- Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection.
- Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients.

#### What Are Recent G2 Reviews of Massively.ai?

**["Great tool. Great customer service."](https://www.g2.com/survey_responses/massively-ai-review-12960186)**

**Rating:** 5.0/5.0 stars

_— Nicole M._

[Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186)

**["Highly Effective and Easy to Use with Excellent Team Support"](https://www.g2.com/survey_responses/massively-ai-review-12763967)**

**Rating:** 5.0/5.0 stars

_— Greg T._

[Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967)

#### What Are G2 Users Discussing About Massively.ai?

- [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for)

### [Teneo.ai](https://www.g2.com/products/teneo-ai/reviews)

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

**Average Rating:** 4.5/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Teneo.ai?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Teneo.ai?

- **Seller:** [Teneo.ai](https://www.g2.com/sellers/teneo-ai)
- **Year Founded:** 2000
- **HQ Location:** Stockholm, SE
- **Twitter:** @teneo\_ai  
2,596 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d6a8dd1d0876d769b7f129597f9fedfc7d0cf1ff7afc2cb073efbaf3d5d3a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteneo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®
- **Ownership:** STO: ASAI

#### Who Uses This Product?

- **Company Size:** 52% Small, 35% Large

#### What Do G2 Reviewers Say About Teneo.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Teneo.ai, enabling fast development and testing of conversational applications without extensive coding.
- Users value the **easy integrations** of Teneo.ai, facilitating quick connections with various external applications and APIs.
- Users appreciate Teneo.ai's **intuitive platform** with powerful NLP and seamless integration for building advanced conversational AI solutions.
- Users commend the **seamless integration capabilities** of Teneo.ai, enabling efficient connection with various external applications.
- Users value the **intuitive interface** of Teneo.ai, which simplifies chat flow creation and testing efficiency.

##### Cons

- Users find a **steep learning curve** with Teneo.ai, with some UI lag and confusion in linking intents.
- Users find the **poor interface design** of Teneo.ai to be slow and overwhelming, especially for beginners.
- Users find the **UX issues** in Teneo.ai, such as slow UI and complexity, hinder their overall experience.
- Users find the **complexity** of Teneo.ai challenging, especially when dealing with advanced features and custom scripting.
- Users find the **interface overwhelming and lacking modernity** , especially when navigating advanced features and custom scripting.

#### What Are Recent G2 Reviews of Teneo.ai?

**["Reliable, Traceable Conversational AI with Unmatched Orchestration and Guardrails"](https://www.g2.com/survey_responses/teneo-ai-review-12642614)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-12642614)

**["Powerful, Professional Chatbot Platform—Best for Enterprises, Not Individuals"](https://www.g2.com/survey_responses/teneo-ai-review-11846230)**

**Rating:** 4.0/5.0 stars

_— M k._

[Read full review](https://www.g2.com/survey_responses/teneo-ai-review-11846230)

### [Amelia](https://www.g2.com/products/amelia/reviews)

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Amelia?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0.8/10 (Category avg: 10/10)

#### Who Is the Company Behind Amelia?

- **Seller:** [SoundHound](https://www.g2.com/sellers/soundhound)
- **Year Founded:** 2005
- **HQ Location:** Santa Clara, California, United States
- **Twitter:** @SoundHound  
14,901 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5640aed335260785f866c7c883c45392fdce817ae04c48eb3cc68f3baf30122&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoundhound%2F&secure%5Burl_type%5D=linkedin_company_website)  
600 employees on LinkedIn®
- **Ownership:** NASDAQ: SOUN

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Do G2 Reviewers Say About Amelia?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Amelia's **multilingual capabilities and seamless integration** , enhancing customer satisfaction and simplifying deployment across platforms.
- Users appreciate the **real-time analytics and insights** provided by Amelia, enhancing their conversational experience significantly.
- Users appreciate the **reliable and smooth call management interface** of Amelia, enhancing team communication and tracking efficiency.
- Users value the **innovative natural language understanding** of Amelia, enhancing user interactions across various business applications.
- Users value the **seamless integration support** Amelia offers, enhancing its versatility across various platforms and use cases.

##### Cons

- Users find the **analytics dashboard lacking** in customization and insights, complicating their experience with Amelia.
- Users find the **difficult setup** of Amelia to be time-consuming, especially for specialized tasks and analytics customization.
- Users experience **frequent glitches** and find it challenging to design conversations with limited AI capabilities.
- Users are frustrated by the **limited AI capabilities** of Amelia, noting frequent glitches and inadequate NLP performance.
- Users find the **limited customization** of Amelia's analytics dashboard restricts their ability to gain deeper insights.

#### What Are Recent G2 Reviews of Amelia?

**["Reliable Virtual Assistant with Impressive Conversational AI"](https://www.g2.com/survey_responses/amelia-review-11018914)**

**Rating:** 5.0/5.0 stars

_— Krunal C._

[Read full review](https://www.g2.com/survey_responses/amelia-review-11018914)

**["Amelia Makes Work Profile Questions Easy"](https://www.g2.com/survey_responses/amelia-review-12669272)**

**Rating:** 5.0/5.0 stars

_— Thabakazi N._

[Read full review](https://www.g2.com/survey_responses/amelia-review-12669272)

#### What Are G2 Users Discussing About Amelia?

- [What is Amelia used for?](https://www.g2.com/discussions/what-is-amelia-used-for)

### [Blobfish AI](https://www.g2.com/products/blobfish-ai/reviews)

Blobfish AI is a conversational AI platform that specializes in voice-based simulations for call centers. Founded in 2024, the company offers tools to help call center agents and sales teams practice real-life customer interactions through AI-driven roleplay scenarios. The platform provides instant feedback, enabling users to improve soft skills, handle challenging conversations, and accelerate onboarding processes.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Blobfish AI?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Blobfish AI?

- **Seller:** [Blobfish AI](https://www.g2.com/sellers/blobfish-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d73291e6bd553161ae717c6b5eba675a996e11997ced3484eaa5c6adc18ffa89&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblobfish-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Blobfish AI?

**["Realistic Role-Play Training Made Effortless"](https://www.g2.com/survey_responses/blobfish-ai-review-12527630)**

**Rating:** 5.0/5.0 stars

_— Jeremy G._

[Read full review](https://www.g2.com/survey_responses/blobfish-ai-review-12527630)

**["Revolutionized Sales Training with Blobfish AI"](https://www.g2.com/survey_responses/blobfish-ai-review-12571457)**

**Rating:** 5.0/5.0 stars

_— Brett H._

[Read full review](https://www.g2.com/survey_responses/blobfish-ai-review-12571457)

### [ConnectPath CX](https://www.g2.com/products/connectpath-cx/reviews)

ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions. ConnectPath is the standard for Amazon Connect implementations. uJet Symbee PACE NeonNow Nice CX

**Average Rating:** 4.6/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate ConnectPath CX?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind ConnectPath CX?

- **Seller:** [CloudHesive](https://www.g2.com/sellers/cloudhesive)
- **Company Website:** cloudhesive.com
- **Year Founded:** 2014
- **HQ Location:** Fort Lauderdale, Florida
- **Twitter:** @CloudHesive  
6,408 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e4a1f76ea7c50707beb0cb892c86b5dd30b6f9d2ae8b91e6e5afe995146ab326&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudhesive%2F&secure%5Burl_type%5D=linkedin_company_website)  
151 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Medium, 21% Small

#### What Do G2 Reviewers Say About ConnectPath CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integrations** of ConnectPath CX, enhancing workflow and providing a seamless experience.
- Users appreciate the **smooth and user-friendly interface** of ConnectPath CX, enhancing navigation and overall experience.
- Users appreciate the **clean, modern interface** of ConnectPath CX, enhancing navigation and user experience during busy shifts.
- Users appreciate the **improved analytics and customization options** of ConnectPath CX, enhancing flexibility for all users.
- Users value the **enhanced connectivity** of ConnectPath CX, enjoying a clean interface and flexible analytics options.

##### Cons

- Users feel that **more tailored training resources** for ConnectPath CX would enhance their adaptation to the feature-rich platform.
- Users have noted **usability issues** as new updates often break previously functional features, leading to frustration.

#### What Are Recent G2 Reviews of ConnectPath CX?

**["Contact Centre Configuration Engineer"](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)**

**Rating:** 5.0/5.0 stars

_— Lucky J._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178815)

**["Fantastic Team"](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)**

**Rating:** 4.0/5.0 stars

_— Shweta K._

[Read full review](https://www.g2.com/survey_responses/connectpath-cx-review-10178571)

### [Twig AI](https://www.g2.com/products/twig-ai/reviews)

Twig is a fully autonomous AI customer support platform that resolves tickets end-to-end without human intervention. It connects to tools like Zendesk to triage, respond, and take actions automatically. Reduce ticket volume, improve response times, and scale support operations while maintaining quality and lowering support costs.

**Average Rating:** 4.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Twig AI?

- **Language:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Twig AI?

- **Seller:** [Twig.so](https://www.g2.com/sellers/twig-so)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70d43330f510c24279126b280fee692a371180c6a6bd14e389bef610a1ddb43e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwig-so&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Medium, 30% Small

#### What Do G2 Reviewers Say About Twig AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Twig AI's **ease of use** exceptional, streamlining their information retrieval and significantly enhancing efficiency.
- Users love Twig AI's **analytics capabilities** , enabling quick answers and streamlining information retrieval efficiently.
- Users value the **efficiency of Twig AI** , significantly saving time and enhancing customization capabilities in interactions.
- Users admire Twig AI for its **exceptional efficiency** , significantly speeding up response times and reducing reliance on internal teams.
- Users value the **flexibility and customization** of Twig AI, enhancing task efficiency and user experience significantly.

##### Cons

- Users find that **AI limitations** lead to irrelevant content, requiring significant time to customize responses effectively.
- Users face challenges with **irrelevant content** in messages and experience delays in tuning the chatbot to preferences.
- Users find the **learning curve steep** as it takes time to customize Twig AI's responses effectively.
- Users find the process of **tuning the chatbot time-consuming** , often leading to frustration with irrelevant content.
- Users find the interface lacks a **modern feel** , though improvements are reportedly in development.

#### What Are Recent G2 Reviews of Twig AI?

**["A Game Changer"](https://www.g2.com/survey_responses/twig-ai-review-10807548)**

**Rating:** 5.0/5.0 stars

_— Jennifer S._

[Read full review](https://www.g2.com/survey_responses/twig-ai-review-10807548)

**["Empowers Company Knowledge with Minimal Fuss, Slightly Slow Onboarding"](https://www.g2.com/survey_responses/twig-ai-review-13182330)**

**Rating:** 4.5/5.0 stars

_— Dan R._

[Read full review](https://www.g2.com/survey_responses/twig-ai-review-13182330)

### [CX Genie](https://www.g2.com/products/cx-genie/reviews)

CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer experiences. CX Genie streamlines internal operations, enables seamless 5-star multi-channel support, boosts customer engagement, and drives business growth.

**Average Rating:** 4.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CX Genie?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind CX Genie?

- **Seller:** [CX Genie](https://www.g2.com/sellers/cx-genie)
- **Year Founded:** 2023
- **HQ Location:** Midview City, SG
- **Twitter:** @genie\_cx  
78 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70e05a111c89c04719807eb7c671bb173c6f72a28fa3acf14aea7284cc7fac2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcxgenie%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About CX Genie?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CX Genie to provide **ease of use** , making chatbot creation and integration remarkably simple and efficient.
- Users love the **top-notch UI/UX** of CX Genie, which simplifies chatbot creation and integration with various platforms.
- Users value the **quick response time** of CX Genie, enabling timely query resolution through seamless integrations.
- Users value the **seamless integration** with WhatsApp and Shopify, enhancing responsiveness and efficiency in handling queries.
- Users value the **real-time analytics** of CX Genie, enabling informed decision-making and insight into customer interactions.

##### Cons

- Users find the **learning curve steep** , as CX Genie requires training and is not free to use.
- Users find the **steep learning curve** of CX Genie challenging, requiring extensive training to utilize effectively.
- Users identify **minor chatbot issues** in CX Genie, but appreciate the quick and reliable support available via Discord.
- Users notice **chat functionality issues** in CX Genie, though they appreciate the responsive support team on Discord.
- Users note **minor chat workflow issues** in CX Genie, though they appreciate the fast support on Discord.

#### What Are Recent G2 Reviews of CX Genie?

**["The Chatbot Builder with the Best UI/UX!"](https://www.g2.com/survey_responses/cx-genie-review-11596409)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/cx-genie-review-11596409)

**["Great chatbot application"](https://www.g2.com/survey_responses/cx-genie-review-11134495)**

**Rating:** 4.0/5.0 stars

_— Meli C._

[Read full review](https://www.g2.com/survey_responses/cx-genie-review-11134495)

### [Futr](https://www.g2.com/products/futr/reviews)

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Futr?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Futr?

- **Seller:** [Futr](https://www.g2.com/sellers/futr)
- **Year Founded:** 2017
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86930ae774800773804262dd4e67cd6341e4962f3fecce38d7554781683ac749&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffutrcorp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Medium, 38% Small

#### What Are Recent G2 Reviews of Futr?

**["Brilliant tool, user friendly and great service!"](https://www.g2.com/survey_responses/futr-review-8418479)**

**Rating:** 5.0/5.0 stars

_— Rosie O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8418479)

**["Easy to use, Customer Friendly"](https://www.g2.com/survey_responses/futr-review-8340246)**

**Rating:** 5.0/5.0 stars

_— Laura O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8340246)

### [klink.cloud](https://www.g2.com/products/klink-cloud/reviews)

klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate klink.cloud?

- **Language:** 6.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0/10 (Category avg: 10/10)

#### Who Is the Company Behind klink.cloud?

- **Seller:** [K-LINK](https://www.g2.com/sellers/k-link)
- **HQ Location:** SINGAPORE, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97f6d1aa52b4d4c1e76b5c0ace5845d1533fa5eb6994e81471812fe9f3858764&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fklink-cloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About klink.cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** and effective call monitoring features of Klink.cloud for all roles.
- Users find Klink.cloud's **call recording feature** effective for monitoring service levels and user-friendly for all roles.
- Users praise the **ease of use** of klink.cloud, making it accessible for all roles while monitoring services effectively.

##### Cons

- Users feel that the **analytics dashboard improperly counts abandoned calls** during the IVR stage, skewing service level metrics.
- Users find the **multiple errors** while using K-Link extremely frustrating, impacting their overall experience.
- Users find that **abandoned call calculations** in the Queue service level are misleading and should exclude IVR stage drops.

#### What Are Recent G2 Reviews of klink.cloud?

**[""Klink Cloud: Streamlined Data Management and Security Excellence""](https://www.g2.com/survey_responses/klink-cloud-review-8745320)**

**Rating:** 5.0/5.0 stars

_— Alejandra V._

[Read full review](https://www.g2.com/survey_responses/klink-cloud-review-8745320)

**["Easy to use and good to use monitoring platform"](https://www.g2.com/survey_responses/klink-cloud-review-10973048)**

**Rating:** 4.0/5.0 stars

_— Thi D._

[Read full review](https://www.g2.com/survey_responses/klink-cloud-review-10973048)

### [Lime CRM](https://www.g2.com/products/lime-crm/reviews)

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

**Average Rating:** 4.3/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Lime CRM?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Lime CRM?

- **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies)
- **Year Founded:** 1990
- **HQ Location:** Lund, Skane
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
422 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 45% Medium

#### What Do G2 Reviewers Say About Lime CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs.
- Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs.
- Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs.
- Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness.
- Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence.

##### Cons

- Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration.
- Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration.
- Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency.
- Users find the **learning curve challenging** , especially for functions related to security and general usability.
- Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365.

#### What Are Recent G2 Reviews of Lime CRM?

**["Lime - very easy and very searchable"](https://www.g2.com/survey_responses/lime-crm-review-5334133)**

**Rating:** 5.0/5.0 stars

_— Staffan B._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-5334133)

**["A flexible CRM system"](https://www.g2.com/survey_responses/lime-crm-review-8582168)**

**Rating:** 4.0/5.0 stars

_— Peter A._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-8582168)

#### What Are G2 Users Discussing About Lime CRM?

- [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made)
- [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for)

### [Text](https://www.g2.com/products/text/reviews)

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Text?

- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.0/10 (Category avg: 10/10)

#### Who Is the Company Behind Text?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 42% Medium

#### What Do G2 Reviewers Say About Text?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **simplicity and helpful Copilot feature** , enhancing their ability to quickly access needed information.
- Users appreciate the **simplicity of call management** , finding it easy to navigate and utilize effectively.
- Users appreciate the **simplicity of the layout** , finding it helpful, especially with the Copilot feature.
- Users appreciate the **ease of use** , finding the layout simple and helpful to navigate for information.
- Users appreciate the **simple layout and helpful notification options** , with Copilot being a favorite for quick information access.

#### What Are Recent G2 Reviews of Text?

**["​​We stopped losing sales at the finish line"](https://www.g2.com/survey_responses/text-review-12471308)**

**Rating:** 5.0/5.0 stars

_— Jerry H._

[Read full review](https://www.g2.com/survey_responses/text-review-12471308)

**["Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications"](https://www.g2.com/survey_responses/text-review-12908204)**

**Rating:** 4.0/5.0 stars

_— Hussein M._

[Read full review](https://www.g2.com/survey_responses/text-review-12908204)

### [Applied Labs](https://www.g2.com/products/applied-labs/reviews)

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Applied Labs?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Applied Labs?

- **Seller:** [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7639bdaec63d721f23df914dc1fc9767f64d2e6b1be3e17bcd0b46349fe787cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplied-labs-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Applied Labs?

**["Applied Labs: Amazing Product, Even Better Partners"](https://www.g2.com/survey_responses/applied-labs-review-12893651)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12893651)

**["Elevated Customer Support with Applied Labs"](https://www.g2.com/survey_responses/applied-labs-review-12908199)**

**Rating:** 4.0/5.0 stars

_— Sydney L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12908199)

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