Best Customer Self-Service Software - Page 16

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 434

Category Stats (Nov 2026)

  • Average Rating: 4.51/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SparrowDesk (+0.7%) - Among all products in this category, SparrowDesk recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,800+ Authentic Reviews
  • 434+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Zoho Desk, Salesforce Service Cloud, Fin, WhatsApp Business Platform, HubSpot Service Hub, Jotform AI Agents, and Freshdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk)

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Medium, 24% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
  • Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
  • Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
  • Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
  • Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
  • Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
  • Users find it challenging to reach customer service support, which hinders their ability to optimize workflows effectively.
  • Users find the delays in updates frustrating, particularly affecting productivity during critical work hours.
  • Users find the rigid pre-configured workflows of Diabolocom limit customization, complicating customer service processes.
  • Users find the limited customization of Diabolocom restricts adapting workflows to their specific customer service needs.

What Are Recent G2 Reviews of Diabolocom?

eGain SelfService+AI

eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Average Rating: 4.5/5.0

Total Reviews: 4

How Do G2 Users Rate eGain SelfService+AI?

  • Automation: 6.7/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind eGain SelfService+AI?

  • Seller: eGain
  • Year Founded: 1997
  • HQ Location: Sunnyvale, CA
  • Twitter: @eGain
    2,498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    780 employees on LinkedIn®
  • Ownership: NasdaqCM:EGAN

Who Uses This Product?

  • Company Size: 75% Large, 25% Medium

What Do G2 Reviewers Say About eGain SelfService+AI?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of eGain SelfService+AI, leveraging intuitive search options for seamless customer support.
  • Users appreciate the enhanced self-service options and enjoy the flexible multi-search capabilities of eGain SelfService+AI.
  • Users value the intuitive self-service features of eGain SelfService+AI, making information retrieval seamless and efficient.
Cons
  • Users experience limited customization options in self-service content, hindering tailored experiences for different customer groups.
  • Users find the limited customization options for self-service content frustrating and lacking in personalization capabilities.
  • Users find limited customization options for self-service content, hindering personalization based on customer attributes.

What Are Recent G2 Reviews of eGain SelfService+AI?

What Are G2 Users Discussing About eGain SelfService+AI?

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate ipSCAPE?

  • Automation: 9.4/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ipSCAPE?

  • Seller: IPscape
  • Year Founded: 2005
  • HQ Location: North Sydney, NSW
  • Twitter: @IPscape
    435 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 79% Small, 18% Medium

What Are Recent G2 Reviews of ipSCAPE?

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KnowledgeBase

KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks.

Average Rating: 3.8/5.0

Total Reviews: 4

How Do G2 Users Rate KnowledgeBase?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Automation: 5.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind KnowledgeBase?

  • Seller: Text
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Company Size: 50% Small, 25% Medium

What Are Recent G2 Reviews of KnowledgeBase?

Kundo

Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Kundo?

  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 9.2/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Kundo?

  • Seller: Kundo
  • Year Founded: 2010
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kundo?

Oration

Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Oration?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Oration?

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of Oration?

ProProfs Help Desk

ProProfs Help Desk is an AI help desk for shared inboxes, ticket workflow automation, and scaling support teams. It is easy-to-use help desk software for teams moving off cluttered inboxes or looking to replace a heavier ticketing system. Teams use it to centralize customer emails into a shared inbox, automate routing and prioritization, and resolve tickets faster with AI drafting and categorization built into the workflow. 🎯 Popular use cases: • Shared inbox for team-wide email ticketing • Omnichannel support across email, live chat, and web forms • Ticket automation and workflow routing for growing teams • Customer satisfaction tracking and CSAT reporting • Internal help desk for IT and cross-team support requests 🎫 AI Help Desk: built into every stage of the ticket AI in ProProfs Help Desk isn't a bolt-on; it works across the ticket lifecycle from the moment a message lands to the moment it's resolved: • AI Ticket Router: Reads incoming tickets and assigns them to the right agent automatically, so nothing sits unclaimed in a shared inbox • AI Reply Drafter: Generates a first-response suggestion the moment a ticket lands, so agents edit and send instead of starting from a blank box • AI Ticket Categorizer: Tags and sorts tickets by topic and intent automatically, cutting out manual triage before an agent even opens them • AI Tone Rewriter: Adjusts a drafted reply's tone before it's sent, so agents can soften, formalize, or simplify a response in one click • AI Sentiment Detector: Flags frustrated or urgent customers based on message tone, so escalations get priority instead of sitting in the queue order • AI Resolution Engine: Resolves a majority of routine tickets end-to-end on higher plans, escalating only what genuinely needs a human agent ✨ Everything else you'd expect from a modern help desk: • Unlimited inboxes with tags, labels, and advanced search • Canned responses and file attachments for faster replies • Custom ticket forms and business hours configuration • Merge and bulk ticket operations • Built-in Knowledge Base integration for ticket deflection • Live Chat integration that turns missed chats into tickets automatically • API, SSO/SAML, and 40+ integrations on higher plans • Advanced reporting, CSAT tracking, and performance dashboards Whether the goal is keeping a small support team organized in one inbox or running an AI-first operation that resolves most tickets before an agent ever sees them, ProProfs Help Desk brings ticketing, automation, and self-service together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • Twitter: @ProProfs
    4,731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    213 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 84% Small, 21% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

Serviceware Knowledge

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Serviceware Knowledge?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)

Who Is the Company Behind Serviceware Knowledge?

  • Seller: SERVICEWARE SE
  • Year Founded: 1998
  • HQ Location: Idstein, Hesse
  • Twitter: @serviceware
    193 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 41% Medium, 37% Large

What Are Recent G2 Reviews of Serviceware Knowledge?

What Are G2 Users Discussing About Serviceware Knowledge?

SP Customer Service

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards.

Average Rating: 4.5/5.0

Total Reviews: 4

How Do G2 Users Rate SP Customer Service?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind SP Customer Service?

  • Seller: SP Marketplace
  • Year Founded: 2012
  • HQ Location: Penn Valley, California
  • Twitter: @SP_Marketplace
    609 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of SP Customer Service?

What Are G2 Users Discussing About SP Customer Service?

Support.com Cloud

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate Support.com Cloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Support.com Cloud?

  • Seller: Support.com
  • Year Founded: 1997
  • HQ Location: Anywhere, US
  • Twitter: @support_com
    1,113 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    815 employees on LinkedIn®
  • Ownership: SPRT

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of Support.com Cloud?

What Are G2 Users Discussing About Support.com Cloud?

Synthetix

Synthetix has been a leader in cloud-based customer service since 2001. We support your customers and agents through integrated solutions that promote great customer experiences. With intelligent voice bots, full CCaaS (Contact Centre as a Service) telephony, queue-busting voicer callback, click to chat, AI-powered knowledge management, FAQ knowledge portals, AI chatbot, live chat and WhatsApp messaging, all seamlessly working together, agents become more productive and customers receive an enhanced, optimised level of customer support.

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate Synthetix?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Synthetix?

  • Seller: Synthetix
  • Year Founded: 2001
  • HQ Location: Ely, GB
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +44 1223 230 230

Who Uses This Product?

  • Company Size: 75% Medium, 50% Small

What Are Recent G2 Reviews of Synthetix?

What Are G2 Users Discussing About Synthetix?

Teneo.ai

Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI. Teneo is an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs. Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.

Average Rating: 4.5/5.0

Total Reviews: 21

How Do G2 Users Rate Teneo.ai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Automation: 9.2/10 (Category avg: 8.7/10)
  • Integrations: 9.2/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Teneo.ai?

  • Seller: Teneo.ai
  • Year Founded: 2000
  • HQ Location: Stockholm, SE
  • Twitter: @teneo_ai
    2,596 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®
  • Ownership: STO: ASAI

Who Uses This Product?

  • Company Size: 52% Small, 35% Large

What Do G2 Reviewers Say About Teneo.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Teneo.ai's platform easy to use, thanks to its intuitive design and low coding requirements.
  • Users appreciate the easy integrations of Teneo.ai, allowing seamless connections with various applications and APIs.
  • Users appreciate the intuitive platform and powerful NLP engine of Teneo.ai, enhancing their conversational AI solutions.
  • Users appreciate the smoother integrations with various messaging channels and APIs, enhancing development efficiency.
  • Users praise Teneo.ai for its intuitive interface, making chat flow design simple and efficient without heavy coding.
Cons
  • Users note a steep learning curve with Teneo.ai, especially when tackling its advanced features and custom scripting.
  • Users find the interface design to be overwhelming and in need of modernization for better usability.
  • Users find that the UX issues in Teneo.ai can make navigation and understanding features difficult for beginners.
  • Users find the complexity of Teneo.ai challenging, requiring significant technical knowledge and resources during development.
  • Users find the interface overwhelming and not intuitive, making it challenging for beginners to navigate effectively.

What Are Recent G2 Reviews of Teneo.ai?

Twig AI

Twig is a fully autonomous AI customer support platform that resolves tickets end-to-end without human intervention. It connects to tools like Zendesk to triage, respond, and take actions automatically. Reduce ticket volume, improve response times, and scale support operations while maintaining quality and lowering support costs.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate Twig AI?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Automation: 9.2/10 (Category avg: 8.7/10)
  • Integrations: 7.8/10 (Category avg: 8.6/10)
  • Personalization: 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Twig AI?

  • Seller: Twig.so
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Do G2 Reviewers Say About Twig AI?

AI-generated summary from verified user reviews

Pros
  • Users find Twig AI's ease of use exceptional, significantly speeding up information retrieval and enhancing training efficiency.
  • Users value the efficient analytics of Twig AI, significantly speeding up information retrieval and application processes.
  • Users value the efficiency and customization of Twig AI, enhancing productivity while providing tailored responses to inquiries.
  • Users highlight the efficiency of Twig AI, significantly reducing time spent on finding essential company information.
  • Users value the customizable AI capabilities of Twig AI, enhancing efficiency and allowing tailored responses for better user interaction.
Cons
  • Users note the irrelevant content in Twig AI's messages, requiring significant time to customize the chatbot effectively.
  • Users find that tuning the chatbot takes too much time and messages often include irrelevant content.
  • Users note the learning curve is steep, requiring significant time to tailor Twig AI to their preferences.
  • Users find that tuning Twig AI is time-consuming, often encountering irrelevant content in responses.
  • Users feel the interface lacks a modern touch, though improvements are reportedly in progress.

What Are Recent G2 Reviews of Twig AI?

Anywhere365

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

Average Rating: 4.1/5.0

Total Reviews: 8

How Do G2 Users Rate Anywhere365?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Anywhere365?

  • Seller: Anywhere365
  • Year Founded: 2010
  • HQ Location: ROTTERDAM, ZH
  • Twitter: @ANYWHERE365
    1,172 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    313 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Small, 38% Large

What Do G2 Reviewers Say About Anywhere365?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Anywhere365, noting its user-friendly interface and seamless integrations.
  • Users value the efficiency of Anywhere365, noting its ease of use and seamless integration with Teams.
  • Users appreciate the user-friendly interface and extensive features of Anywhere365, enhancing productivity and collaboration seamlessly.
  • Users value the seamless integrations of Anywhere365 with Microsoft 365, enhancing productivity and ease of use.
  • Users love the easy integrations of Anywhere365, enhancing their Microsoft 365 experience with seamless communication tools.
Cons
  • Users find the learning curve steep, making setup complex and potentially costly for smaller organizations.
  • Users often find the complex setup of Anywhere365 challenging, leading to higher costs for their organizations.
  • Users find the complex usability of Anywhere365 challenging, especially for new users during setup, leading to frustration.
  • Users find the difficult setup process challenging, often leading to increased costs and resource demands for their organizations.
  • Users find a steep learning curve with Anywhere365, complicating setup and increasing costs for organizations.

What Are Recent G2 Reviews of Anywhere365?

What Are G2 Users Discussing About Anywhere365?

Ariglad Knowledge Base

Ariglad's AI-powered knowledge base analyzes your support tickets and creates/updates your knowledge base articles, wherever they are hosted. It also learns from customer language to deliver the right results when they search for answers. You have the option to choose from internal and external knowledge base articles. Ariglad has over 190 integrations active, and is on a mission to continuously add more. Book a demo to find out exactly how it works!

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Ariglad Knowledge Base?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Automation: 10.0/10 (Category avg: 8.7/10)
  • Integrations: 10.0/10 (Category avg: 8.6/10)
  • Personalization: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Ariglad Knowledge Base?

  • Seller: Ariglad
  • HQ Location: Dover, US
  • Twitter: @arigladapp
    59 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of Ariglad Knowledge Base?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026