# Best Customer Self-Service Software - Page 5 ## How Many Customer Self-Service Software Products Does G2 Track? **Total Products under this Category:** 426 ### Category Stats (Aug 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Self-Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,000+ Authentic Reviews - 426+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Self-Service Software ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256) Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management) **Sponsored** ### UserGuiding UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-09T20%3A04%3A13Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Finit%3D21%26locale%3Dit%26page%3D5&secure%5Btoken%5D=f9cca2bff7c3e262176a67b25d458725424db8682ffa02766ea50cf55bf4fe6c&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url) ### [Threecolts Multichannel Pro](https://www.g2.com/pt/products/threecolts-multichannel-pro/reviews) Multichannel Pro é uma plataforma de operações de ecommerce tudo-em-um que ajuda os varejistas a venderem sem esforço em vários marketplaces online. Centraliza listagens de produtos, gestão de pedidos e atendimento ao cliente em um único sistema, eliminando o caos de gerenciar diferentes plataformas separadamente. Projetado para varejistas de médio porte e empresas, o Multichannel Pro simplifica a venda em Amazon, Walmart, eBay, TikTok Shop, Temu e mais de 100 outros marketplaces. Empresas que utilizam o Multichannel Pro reduzem os custos de software em 30%, respondem a consultas de clientes quatro vezes mais rápido e quase eliminam erros de cumprimento. O que você pode fazer com o Multichannel Pro: • Gerenciar listagens de produtos em um só lugar. - Atualizar uma vez e sincronizar automaticamente em mais de 100 marketplaces. • Processar pedidos de todas as plataformas em um único painel. - Rastrear, gerenciar e cumprir com atualizações de inventário quase em tempo real. • Oferecer um atendimento ao cliente mais rápido e melhor. - Obter visibilidade completa dos pedidos em todos os canais de vendas para resolver problemas rapidamente. • Escalar sem adicionar complexidade. - Lidar facilmente com catálogos de produtos massivos com ferramentas de processamento em massa. • Expandir para novos marketplaces sem esforço. - Estar entre os primeiros a vender em plataformas emergentes como TikTok Shop e Temu. Benefícios principais: • 99% de precisão no cumprimento através de roteamento automatizado que previne erros de envio. • 30% de redução nos custos de software ao consolidar múltiplas plataformas em uma. • 4X tempos de resposta ao cliente mais rápidos com contexto de pedido unificado. • 100.000 ou mais listagens de produtos ativas em horas em vez de semanas. • Potencial de crescimento de receita de 100-300% ao expandir para novos marketplaces. Para empresas que gerenciam múltiplas lojas online, o Multichannel Pro transforma a complexidade do marketplace em uma vantagem competitiva ao simplificar operações para que você possa focar no crescimento. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Threecolts Multichannel Pro? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.1/10) - **Automação:** 10.0/10 (Category avg: 8.7/10) - **Integrações:** 10.0/10 (Category avg: 8.6/10) - **Personalização:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Threecolts Multichannel Pro? - **Vendedor:** [Threecolts](https://www.g2.com/pt/sellers/threecolts) - **Ano de Fundação:** 2021 - **Localização da Sede:** London, UK - **Twitter:** @threecolts\_com 333 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0176387561a69058b8fbd32e2aedfca0fd41167e08bfa85c49c1a610b15721e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthreecolts&secure%5Burl_type%5D=linkedin_company_website) 340 funcionários no LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Do G2 Reviewers Say About Threecolts Multichannel Pro? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários destacam o **suporte ao cliente excepcional** do Threecolts Multichannel Pro, melhorando as operações diárias de negócios e a satisfação. - Os usuários acham o Threecolts Multichannel Pro **super fácil de usar** , melhorando significativamente sua experiência geral de gerenciamento. - Os usuários valorizam as **integrações suaves** do Threecolts Multichannel Pro, permitindo uma gestão eficiente em vários marketplaces sem esforço. - Os usuários valorizam as **integrações fáceis** do Threecolts Multichannel Pro, aumentando a eficiência em vários marketplaces de forma contínua. - Os usuários apreciam a **gestão centralizada de omnicanal** do Threecolts Multichannel Pro, simplificando o gerenciamento de marketplaces em uma única plataforma. ##### Cons - Os usuários acham que **mudanças frequentes na interface** exigem treinamento constante, complicando a adaptação e a eficiência da equipe. - Os usuários enfrentam uma **curva de aprendizado acentuada** devido a mudanças frequentes na interface, exigindo treinamento contínuo da equipe. #### What Are Recent G2 Reviews of Threecolts Multichannel Pro? **["Nós ampliamos nossas operações de comércio eletrônico com a Hemi. Gestão multicanal facilitada."](https://www.g2.com/pt/survey_responses/threecolts-multichannel-pro-review-9838780)** **Rating:** 5.0/5.0 stars _— Ivanka I._ [Read full review](https://www.g2.com/pt/survey_responses/threecolts-multichannel-pro-review-9838780) **["Excelente Atendimento ao Cliente"](https://www.g2.com/pt/survey_responses/threecolts-multichannel-pro-review-10394397)** **Rating:** 5.0/5.0 stars _— Amir B._ [Read full review](https://www.g2.com/pt/survey_responses/threecolts-multichannel-pro-review-10394397) ### [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 #### How Do G2 Users Rate LivePerson? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Automation:** 8.2/10 (Category avg: 8.7/10) - **Integrations:** 8.3/10 (Category avg: 8.6/10) - **Personalization:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind LivePerson? - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** www.liveperson.com - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson 10,758 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,183 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Internet, Retail - **Company Size:** 43% Medium, 33% Large #### What Do G2 Reviewers Say About LivePerson? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. ##### Cons - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. #### What Are Recent G2 Reviews of LivePerson? **["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)** **Rating:** 4.5/5.0 stars _— Felice C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) **["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)** **Rating:** 4.0/5.0 stars _— Nataporn C._ [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) ### [Knowmax](https://www.g2.com/pt/products/knowmax/reviews) Knowmax é uma plataforma de gestão de conhecimento com IA que ajuda empresas a oferecer experiências ao cliente consistentes, precisas e de alta qualidade em todos os pontos de contato. Ela garante um fluxo de conhecimento contínuo em canais assistidos, como centros de contato, serviços de campo e varejo, bem como em plataformas digitais como sites, aplicativos móveis e chatbots, usando uma única fonte de verdade para uma experiência omnicanal. Com capacidades de IA Agente, Knowmax permite suporte inteligente e orientado a objetivos, ao trazer proativamente a informação certa no momento certo. Isso capacita os agentes a resolver consultas mais rapidamente, enquanto melhora a tomada de decisões e a eficiência operacional. Knowmax é uma plataforma multilíngue, tornando-a ideal para organizações globais que buscam oferecer experiências de suporte localizadas e inclusivas. Ela também suporta padrões de conformidade como SOC II, GDPR, ISO, HIPAA, garantindo segurança de dados e aderência regulatória para indústrias sensíveis. A plataforma possui integrações nativas com os principais sistemas de CRM, CCaaS e empresariais, como Genesys, Salesforce, SAP, Zendesk e Freshworks, bem como WebHooks e APIs que ajudam a incorporar conhecimento diretamente nos fluxos de trabalho existentes. **Average Rating:** 4.6/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Knowmax? - **the product tem sido um bom parceiro comercial?:** 9.8/10 (Category avg: 9.1/10) - **Automação:** 9.7/10 (Category avg: 8.7/10) - **Integrações:** 9.2/10 (Category avg: 8.6/10) - **Personalização:** 9.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Knowmax? - **Vendedor:** [Knowmax](https://www.g2.com/pt/sellers/knowmax) - **Ano de Fundação:** 2019 - **Localização da Sede:** Gurgaon, Haryana - **Twitter:** @knowmax 9 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7936a3f498d6a12e37162e1e2d10490f3275619956a9238ced408ab2ea5432f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknowmax%2F&secure%5Burl_type%5D=linkedin_company_website) 31 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecomunicações - **Company Size:** 56% Medium, 29% Large #### What Do G2 Reviewers Say About Knowmax? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham a **facilidade de uso** do Knowmax notável, permitindo acesso rápido a conhecimento confiável e treinamento eficiente. - Os usuários valorizam o **fácil acesso** do Knowmax, destacando sua interface amigável e recuperação eficiente de conhecimento. - Os usuários elogiam o Knowmax por sua **interface intuitiva** , aumentando a facilidade de uso e impulsionando a eficiência nas operações de suporte. - Os usuários valorizam o Knowmax por seu **gerenciamento de conhecimento intuitivo** e recursos interativos, melhorando a eficiência dos agentes e o suporte ao cliente. - Os usuários apreciam a **interface de usuário intuitiva** do Knowmax, facilitando o acesso fácil a conhecimento organizado e confiável. ##### Cons - Os usuários observam que as opções de **personalização limitada** prejudicam a flexibilidade e poderiam melhorar a usabilidade e o desempenho geral. - Os usuários observam as **limitações dos recursos de IA** devido a restrições de segurança e complexidades na interface de administração. - Os usuários acham a **interface administrativa complexa** complicada, tornando a criação de fluxos de trabalho e a navegação mais difíceis do que o necessário. - Os usuários acham a **funcionalidade de busca ineficiente** , sugerindo melhorias na lógica e na entrada de voz para melhor usabilidade. - Os usuários acham os **problemas de layout** desafiadores, observando que a navegação complexa e a personalização limitada prejudicam a experiência geral. #### What Are Recent G2 Reviews of Knowmax? **["Árvores de Decisão Interativas Melhoram o Suporte ao Vendedor"](https://www.g2.com/pt/survey_responses/knowmax-review-11507394)** **Rating:** 5.0/5.0 stars _— pooja r._ [Read full review](https://www.g2.com/pt/survey_responses/knowmax-review-11507394) **["Facilidade de Acesso Faz Toda a Diferença"](https://www.g2.com/pt/survey_responses/knowmax-review-12292811)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Serviços ao Consumidor_ [Read full review](https://www.g2.com/pt/survey_responses/knowmax-review-12292811) #### What Are G2 Users Discussing About Knowmax? - [What is an integral part of knowledge management?](https://www.g2.com/pt/discussions/what-is-an-integral-part-of-knowledge-management) - [What are knowledge management tools?](https://www.g2.com/pt/discussions/what-are-knowledge-management-tools) - [O que um sistema de gestão do conhecimento faz?](https://www.g2.com/pt/discussions/what-does-a-knowledge-management-system-do) - 2 comments - [What is the use of Knowmax?](https://www.g2.com/pt/discussions/what-is-the-use-of-knowmax) ### [Front](https://www.g2.com/pt/products/front/reviews) Front é uma plataforma moderna de experiência do cliente (CX) projetada para ajudar as empresas a priorizar as interações com os clientes. Esta solução oferece um espaço de trabalho unificado para gerenciar todas as conversas com clientes, incluindo caixas de entrada individuais e ferramentas de colaboração interna. Ao oferecer uma visão única das interações com os clientes, o Front aumenta a produtividade dos agentes ao minimizar a necessidade de alternar entre aplicativos, garantindo que as respostas sejam não apenas rápidas, mas também precisas e personalizadas. A plataforma é particularmente benéfica para organizações que colocam o cliente em primeiro lugar e que precisam de uma abordagem simplificada para a comunicação. O Front é adaptado para empresas de todos os tamanhos, desde startups até empresas consolidadas, permitindo que gerenciem as consultas dos clientes de forma eficiente. Casos de uso específicos incluem o tratamento de tickets de suporte ao cliente, gerenciamento de consultas de vendas e facilitação da colaboração em equipe em tarefas relacionadas aos clientes. Essa versatilidade torna o Front uma ferramenta essencial para qualquer organização que busca melhorar suas estratégias de engajamento com o cliente. Uma das principais características do Front são suas capacidades avançadas de IA. Ao contrário das soluções tradicionais de IA para atendimento ao cliente, que muitas vezes adotam uma abordagem de erros primeiro, a IA do Front é projetada para começar de forma inteligente e melhorar continuamente ao longo do tempo. Ela aprende com cada interação com o cliente em tempo real, permitindo que as empresas escalem suas operações com segurança desde o primeiro dia. Essa capacidade de aprendizado proativo garante que os agentes tenham acesso a insights e sugestões relevantes, aprimorando sua capacidade de fornecer um serviço excepcional. Além disso, o Front se destaca por sua interface amigável e facilidade de configuração. As empresas podem personalizar a plataforma para se adequar aos seus fluxos de trabalho únicos sem a necessidade de recursos extensivos de TI ou consultores externos. Esse nível de controle sobre a experiência do cliente capacita as organizações a se adaptarem rapidamente às necessidades e preferências dos clientes em constante mudança, promovendo, em última análise, relações mais fortes com seus clientes. Com mais de 9.000 empresas, incluindo nomes notáveis como ClickUp, Uber Freight e Reed & Mackay, confiando no Front para suas necessidades de engajamento com o cliente, a plataforma demonstra sua eficácia em oferecer eficiência e insights acionáveis. O Front está comprometido em fornecer um atendimento ao cliente líder do setor para todos os usuários, independentemente do tamanho da equipe, garantindo que cada organização possa manter uma abordagem centrada no cliente em suas operações. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,450 #### How Do G2 Users Rate Front? - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10) - **Automação:** 8.4/10 (Category avg: 8.7/10) - **Integrações:** 8.1/10 (Category avg: 8.6/10) - **Personalização:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Front? - **Vendedor:** [Front App](https://www.g2.com/pt/sellers/front-app) - **Website da Empresa:** frontapp.com - **Ano de Fundação:** 2014 - **Localização da Sede:** San Francisco, CA - **Twitter:** @FrontHQ 9,411 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website) 560 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Sucesso do Cliente, Gerente de Contas - **Top Industries:** Logística e Cadeia de Suprimentos, Software de Computador - **Company Size:** 48% Small, 42% Medium #### What Do G2 Reviewers Say About Front? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** no Front, desfrutando de uma navegação simples e colaboração eficiente em equipe. - Os usuários valorizam o aspecto de **colaboração em equipe** do Front, melhorando a comunicação e o fluxo de trabalho em toda a organização. - Os usuários apreciam a **interface limpa e os recursos poderosos** do Front, melhorando a colaboração da equipe e agilizando a comunicação com os clientes de forma eficaz. - Os usuários valorizam a **comunicação fluida** no Front, apreciando sua integração com ferramentas e gestão eficiente de e-mails. - Os usuários acham os **recursos inteligentes de comentários e organização** do Front incrivelmente úteis para uma comunicação e eficiência simplificadas. ##### Cons - Os usuários expressam preocupação com a **falta de recursos** como análises avançadas e organização eficaz de e-mails, complicando as tarefas diárias. - Os usuários relatam **problemas de gerenciamento de e-mail** devido a problemas de marcação, funções de busca ineficazes e falta de recursos de IA para eficiência. - Os usuários acham **o gerenciamento de e-mails complicado** , tendo dificuldades em pesquisar, navegar por threads e encaminhar mensagens específicas de forma eficaz. - Os usuários enfrentam **problemas de gerenciamento de e-mails** com o Front, incluindo dificuldades na organização e desempenho inconsistente. - Os usuários acham os **recursos limitados** do Front decepcionantes, especialmente considerando seu alto preço para pequenas e médias empresas. #### What Are Recent G2 Reviews of Front? **["Simplifica a Comunicação da Equipe e a Colaboração Interna"](https://www.g2.com/pt/survey_responses/front-review-13221809)** **Rating:** 5.0/5.0 stars _— Rosette C._ [Read full review](https://www.g2.com/pt/survey_responses/front-review-13221809) **["Uma Solução Poderosa para Colaboração em Equipe e Comunicação com Clientes"](https://www.g2.com/pt/survey_responses/front-review-13019442)** **Rating:** 5.0/5.0 stars _— Victoire P._ [Read full review](https://www.g2.com/pt/survey_responses/front-review-13019442) #### What Are G2 Users Discussing About Front? - [Quais são algumas integrações avançadas e casos de uso do Front na gestão de comunicações com clientes no e-commerce?](https://www.g2.com/pt/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [Para que é usado o Front?](https://www.g2.com/pt/discussions/what-is-front-used-for) - 2 comments ### [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate livepro Knowledge Management? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Automation:** 9.4/10 (Category avg: 8.7/10) - **Integrations:** 8.3/10 (Category avg: 8.6/10) - **Personalization:** 9.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind livepro Knowledge Management? - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** livepro.com - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware 100 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6857a67f80dc4cb7aba93b86726599c89e0f58fb05d8934b820f84b6769f06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2324422%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Medium, 21% Large #### What Do G2 Reviewers Say About livepro Knowledge Management? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication. - Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support. - Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration. ##### Cons - Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results. - Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information. - Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience. - Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently. - Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times. #### What Are Recent G2 Reviews of livepro Knowledge Management? **["Knowledge Management Systems Specialist"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)** **Rating:** 4.5/5.0 stars _— Joy E._ [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) **["From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)** **Rating:** 4.5/5.0 stars _— Carly M._ [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ### [Guidejar](https://www.g2.com/products/guidejar/reviews) Guidejar helps teams create and share how-to guides, interactive product demos, and internal documentation — visually, clearly, and instantly. Whether you're onboarding a new teammate, rolling out a product update, or answering the same customer question for the fifth time, Guidejar turns your processes into step-by-step interactive guides that anyone can follow. From startups to growing teams, Guidejar is used to share knowledge at scale — whether it’s turning complex features into interactive demos, building a self-serve help center, or keeping internal processes clear as the team grows. Explore everything Guidejar can do at guidejar.com **Average Rating:** 4.9/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Guidejar? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Automation:** 8.7/10 (Category avg: 8.7/10) - **Integrations:** 7.6/10 (Category avg: 8.6/10) - **Personalization:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Guidejar? - **Seller:** [Guidejar](https://www.g2.com/sellers/guidejar) - **HQ Location:** Mumbai, IN - **Twitter:** @useGuidejar 83 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e3edbb0919d3248da3cdca1150506ca5fbead733ab8ab3e6766eaa53cc8761a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguidejar%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 82% Small, 9% Large #### What Do G2 Reviewers Say About Guidejar? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Guidejar, enjoying its intuitive interface and efficient setup for all needs. - Users love the **easy creation** process of GuideJar, citing its intuitive interface and customization options as transformative. - Users love the **customization options** in Guidejar, enhancing brand consistency and improving workflow efficiency effortlessly. - Users love the **extensive customization options** in Guidejar that make branding and guide creation seamless and efficient. - Users love the **intuitive and efficient interface** of Guidejar, making guide creation quick and enjoyable. ##### Cons - Users suggest that the **AI features are limited** , lacking enhancements and an AI avatar for video commentary. - Users desire more **flexibility in the embedding options** to customize the appearance and enhance their experience. - Users find the **cost of Guidejar** prohibitive, especially with no free AI credits included in the tier. - Users are frustrated by the **lack of guidance** regarding credit usage, leading to unexpected deductions during actions. - Users are frustrated by the **lack of resources** , especially the unexpected low credit balance affecting their usage experience. #### What Are Recent G2 Reviews of Guidejar? **["Effortless Workflow Documentation with Guidejar"](https://www.g2.com/survey_responses/guidejar-review-12510472)** **Rating:** 5.0/5.0 stars _— Justin M._ [Read full review](https://www.g2.com/survey_responses/guidejar-review-12510472) **["GuideJar Replaced Scribe for Us and Then Some"](https://www.g2.com/survey_responses/guidejar-review-12632959)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/guidejar-review-12632959) ### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Webex Contact Center? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Automation:** 8.3/10 (Category avg: 8.7/10) - **Integrations:** 8.1/10 (Category avg: 8.6/10) - **Personalization:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Webex Contact Center? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 44% Medium, 34% Large #### What Do G2 Reviewers Say About Webex Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms. - Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management. - Users praise the **excellent call quality** and features, making daily tasks efficient and manageable. - Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features. - Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency. ##### Cons - Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity. - Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows. - Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly. - Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency. - Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult. #### What Are Recent G2 Reviews of Webex Contact Center? **["Dependable, High-Performing Webex Contact Center That Streamlines Daily Support"](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)** **Rating:** 5.0/5.0 stars _— Sirikonda B._ [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-13197688) **["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)** **Rating:** 5.0/5.0 stars _— Avijit S._ [Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172) #### What Are G2 Users Discussing About Webex Contact Center? - [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment - [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents) - [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center) - [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment - [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise) ### [Albus](https://www.g2.com/products/albus/reviews) Albus helps search for information spread across all your workplace apps from one place. He uses GPT-4 and the latest AI technologies to instantly find the answers you need. He understands contexts in your Slack conversations, the feature specifications in your Jira ticket, your ongoing deals in HubSpot and map all of it together when you ask a question. More importantly, he creates a knowledge graph of all your data so when you ask a question, Albus knows who's the expert for that topic. All of this is made possible in a matter of minutes. It takes at-most 5 minutes to set up Albus, connect your first app and get going. Get started: 1. Connect Albus to your workplace apps that store all your internal data. He supports 30+ apps and more are coming every week. 2. Add your data sources in wikis. Wikis are collections of information for every team, project or department. This lets you segregate information the way it should be. 3. Once you add your data to your wiki, Albus starts training on it. 4. Once trained, you can start asking questions and see him do the magic. 5. As more teammates use Albus, he begins to understand your company better. Over time, his responses improve as well. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Albus? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Automation:** 8.8/10 (Category avg: 8.7/10) - **Integrations:** 8.5/10 (Category avg: 8.6/10) - **Personalization:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Albus? - **Seller:** [Springworks](https://www.g2.com/sellers/springworks-728dc1d8-068f-4882-92ab-3d22b34ad87c) - **Year Founded:** 2014 - **HQ Location:** Santa Monica, CA - **Twitter:** @springroleinc 4,551 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bebf4328f616302d9eed070912c0c805861500c89a83d31c0f38d7dc7e07261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspringrole&secure%5Burl_type%5D=linkedin_company_website) 337 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About Albus? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Albus for its **ease of use** , allowing quick information access and smooth integration with other applications. - Users find Albus to be **incredibly helpful** , providing satisfying and accurate answers for diverse HR needs. - Users praise Albus for its **high accuracy** , delivering precise and tailored responses to every query. - Users appreciate the **excellent customer support** of Albus, receiving quick responses and committed assistance when needed. - Users praise the **easy integrations** of Albus with various systems, enhancing information sharing and accessibility. ##### Cons - Users experience **slow performance** in response time, especially when multiple questions are posed, affecting overall usability. - Users find **AI limitations frustrating** as Albus struggles with specific keywords and slower response times. - Users find the **slow loading response** of Albus frustrating, especially when asking multiple questions at once. - Users find the **limited platform support** of Albus frustrating, wishing for broader app compatibility beyond Slack. - Users experience occasional **software bugs** in Albus, which can disrupt functionality and lead to frustration. #### What Are Recent G2 Reviews of Albus? **["Great to solve almost every query, helps in automating lot of tasks with a simple message"](https://www.g2.com/survey_responses/albus-review-10385395)** **Rating:** 4.5/5.0 stars _— Verified User in Design_ [Read full review](https://www.g2.com/survey_responses/albus-review-10385395) **["Fast answers"](https://www.g2.com/survey_responses/albus-review-10334849)** **Rating:** 5.0/5.0 stars _— Michael B._ [Read full review](https://www.g2.com/survey_responses/albus-review-10334849) ### [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 420 #### How Do G2 Users Rate Botpress? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Automation:** 8.6/10 (Category avg: 8.7/10) - **Integrations:** 8.3/10 (Category avg: 8.6/10) - **Personalization:** 7.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Botpress? - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress 2,651 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website) 98 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small, 15% Medium #### What Do G2 Reviewers Say About Botpress? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. - Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. - Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. - Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. - Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. ##### Cons - Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. - Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. - Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. - Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. #### What Are Recent G2 Reviews of Botpress? **["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)** **Rating:** 4.5/5.0 stars _— Cristian C._ [Read full review](https://www.g2.com/survey_responses/botpress-review-13096353) **["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/botpress-review-13121470) #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 #### How Do G2 Users Rate Crisp? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Automation:** 7.9/10 (Category avg: 8.7/10) - **Integrations:** 8.4/10 (Category avg: 8.6/10) - **Personalization:** 7.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Crisp? - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 86% Small, 12% Medium #### What Do G2 Reviewers Say About Crisp? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. ##### Cons - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. #### What Are Recent G2 Reviews of Crisp? **["All-in-One Helping Turn Customer Conversations into Sales."](https://www.g2.com/survey_responses/crisp-review-13042879)** **Rating:** 4.5/5.0 stars _— Verified User in Automotive_ [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) **["Perfect Solution for Diverse App Branding and Support"](https://www.g2.com/survey_responses/crisp-review-12844712)** **Rating:** 5.0/5.0 stars _— Ketul P._ [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Automation:** 8.6/10 (Category avg: 8.7/10) - **Integrations:** 8.8/10 (Category avg: 8.6/10) - **Personalization:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["A must-have for shared inboxes!"](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952)** **Rating:** 5.0/5.0 stars _— Sławomir P._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-3142952) ### [Exairon](https://www.g2.com/products/exairon/reviews) Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. This innovative solution leverages the power of artificial intelligence and human collaboration to ensure that businesses can provide 24/7 multilingual support, optimize customer engagement, and improve operational efficiency. By integrating multiple communication channels into a single platform, Exairon allows organizations to manage customer interactions more effectively and responsively. Targeted at businesses of all sizes, Exairon is particularly beneficial for organizations that prioritize customer satisfaction and engagement. It serves a diverse range of industries, including retail, hospitality, and service sectors, where customer interactions are frequent and varied. The platform is designed to handle multiple use cases, from managing inquiries and complaints to executing proactive marketing strategies. With Exairon, businesses can ensure that they are not only meeting customer needs but also anticipating them, thereby enhancing overall customer loyalty. One of Exairon's standout features is its multichannel interaction management, which allows businesses to seamlessly communicate with customers across platforms such as WhatsApp, Instagram, web chat, and email. This unified approach ensures that all customer interactions are centralized, enabling teams to respond quickly and consistently. Additionally, the AI-powered automation feature deploys virtual assistants to handle routine tasks, freeing up human resources for more strategic roles. This not only improves operational efficiency but also allows staff to focus on complex customer inquiries that require a personal touch. The platform also includes advanced analytics capabilities, which provide businesses with the tools to monitor, analyze, and improve customer dialogues through interactive dashboards. The AI Voice of Customer Analysis feature offers valuable insights into customer sentiment and preferences, enabling businesses to make data-driven decisions. Furthermore, Exairon supports proactive marketing strategies, allowing organizations to engage customers on web and WhatsApp, which can significantly enhance customer acquisition and retention efforts. Exairon’s integration capabilities further enhance its value, as it can easily connect with existing business systems and popular communication channels. This flexibility ensures that businesses can adopt the platform without disrupting their current operations. By automating customer interactions, improving response times, and providing personalized assistance, Exairon ultimately enhances efficiency and customer satisfaction, making it a vital tool for organizations looking to elevate their customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Exairon? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Automation:** 9.7/10 (Category avg: 8.7/10) - **Integrations:** 9.5/10 (Category avg: 8.6/10) - **Personalization:** 9.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Exairon? - **Seller:** [Exairon](https://www.g2.com/sellers/exairon) - **Company Website:** exairon.com - **Year Founded:** 2020 - **HQ Location:** İstanbul - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80175b55f703ffe09039acd0d626b79c8a5ddc9ffd9889c742c06ed6884dae98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexairon%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 61% Small, 35% Medium #### What Do G2 Reviewers Say About Exairon? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **intuitive interface** of Exairon, enabling seamless multi-channel support and quick user adoption. - Users value the **efficiency** of Exairon, as it streamlines multi-channel support and enhances corporate communication. - Users value the **professional and organized platform** of Exairon, enhancing efficiency in customer communication management. - Users value the **intuitive interface** of Exairon, which simplifies multi-channel support and boosts team productivity. - Users value the **automation features** of Exairon, streamlining customer communication and enhancing efficiency across multiple channels. ##### Cons - Users find the **interface could be smoother** , leading to occasional usability challenges with Exairon. - Users feel that **email communication issues** hinder the overall functionality and efficiency of Exairon’s platform. - Users find the **interface could be smoother** , though it's not a major issue with Exairon's reliability. - Users note a **steep learning curve** for operators, suggesting improvements for a smoother onboarding experience. - Users desire more **flexibility in customization** and enhanced reporting features to improve customer analysis. #### What Are Recent G2 Reviews of Exairon? **["Clear Communication, Fast Responses, and Easy Integration"](https://www.g2.com/survey_responses/exairon-review-12365296)** **Rating:** 5.0/5.0 stars _— Emre D._ [Read full review](https://www.g2.com/survey_responses/exairon-review-12365296) **["A Flexible Omnichannel Platform That Simplifies Daily Operations"](https://www.g2.com/survey_responses/exairon-review-12468919)** **Rating:** 5.0/5.0 stars _— Ali Kemal G._ [Read full review](https://www.g2.com/survey_responses/exairon-review-12468919) ### [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Robylon AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Automation:** 10.0/10 (Category avg: 8.7/10) - **Integrations:** 10.0/10 (Category avg: 8.6/10) - **Personalization:** 9.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Robylon AI? - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=386c0ae643d80ed9e725697373820585b08c0ad901a7ffeb00b215931b798059&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Frobylonai&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 83% Small, 7% Medium #### What Do G2 Reviewers Say About Robylon AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources. - Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly. - Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization. - Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests. - Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly. ##### Cons - Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities. - Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features. - Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations. - Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently. - Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model. #### What Are Recent G2 Reviews of Robylon AI? **["Best AI voice agent to get your job done within minutes"](https://www.g2.com/survey_responses/robylon-ai-review-11585963)** **Rating:** 5.0/5.0 stars _— Charles P._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963) **["AI-led customer support service that actually works"](https://www.g2.com/survey_responses/robylon-ai-review-10349046)** **Rating:** 5.0/5.0 stars _— Nikita N._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046) ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 #### How Do G2 Users Rate GrooveHQ? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Automation:** 8.4/10 (Category avg: 8.7/10) - **Integrations:** 8.7/10 (Category avg: 8.6/10) - **Personalization:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind GrooveHQ? - **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq) - **Year Founded:** 2011 - **HQ Location:** Newport, RI - **Twitter:** @Groove 6,683 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small, 22% Medium #### What Do G2 Reviewers Say About GrooveHQ? _AI-generated summary from verified user reviews_ ##### Pros - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. ##### Cons - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. #### What Are Recent G2 Reviews of GrooveHQ? **["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)** **Rating:** 5.0/5.0 stars _— Shannon F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950) **["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)** **Rating:** 4.0/5.0 stars _— Katie F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475) #### What Are G2 Users Discussing About GrooveHQ? - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) ### [Stonly](https://www.g2.com/products/stonly/reviews) Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 131 #### How Do G2 Users Rate Stonly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Automation:** 8.1/10 (Category avg: 8.7/10) - **Integrations:** 8.1/10 (Category avg: 8.6/10) - **Personalization:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Stonly? - **Seller:** [Stonly](https://www.g2.com/sellers/stonly) - **Year Founded:** 2018 - **HQ Location:** Paris, FR - **Twitter:** @stonly 3 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec6b83574a1d4c7526cba0cb9460285a38e96a4bdef9e7ccec8d8fa62fe68667&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstonly%2F&secure%5Burl_type%5D=linkedin_company_website) 64 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small, 34% Medium #### What Do G2 Reviewers Say About Stonly? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. - Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. - Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. - Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. - Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. ##### Cons - Users note a lack of **complementary features** , though these are not deemed critical for business operations. - Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. - Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. - Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. - Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. #### What Are Recent G2 Reviews of Stonly? **["I literally recommend them on every call I have with EVERY vendor and potential vendor"](https://www.g2.com/survey_responses/stonly-review-10331547)** **Rating:** 5.0/5.0 stars _— Thomas J._ [Read full review](https://www.g2.com/survey_responses/stonly-review-10331547) **["It's the best"](https://www.g2.com/survey_responses/stonly-review-10630489)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/stonly-review-10630489) #### What Are G2 Users Discussing About Stonly? - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [‹ Prev‹ Prev](/categories/customer-self-service?order=g2_score&page=4#product-list) - [1](/categories/customer-self-service?order=g2_score#product-list) - [2](/categories/customer-self-service?order=g2_score&page=2#product-list) - [3](/categories/customer-self-service?order=g2_score&page=3#product-list) - [4](/categories/customer-self-service?order=g2_score&page=4#product-list) - 5 - [6](/categories/customer-self-service?order=g2_score&page=6#product-list) - [7](/categories/customer-self-service?order=g2_score&page=7#product-list) - [8](/categories/customer-self-service?order=g2_score&page=8#product-list) - [9](/categories/customer-self-service?order=g2_score&page=9#product-list) - … - [28](/categories/customer-self-service?order=g2_score&page=28#product-list) - [29](/categories/customer-self-service?order=g2_score&page=29#product-list) - [Next ›Next ›](/categories/customer-self-service?order=g2_score&page=6#product-list) Spotlight Categories [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Core HR Software](https://www.g2.com/categories/core-hr) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Customer Self-Service Themes](/categories/customer-self-service/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity. ### Core Capabilities of Customer Self-Service Software To qualify for inclusion in the Customer Self-Service category, a product must: - Provide information to customers without human interaction - Assist end users in completing common tasks - Provide 24-hour support to customers seeking assistance - Organize and distribute information for commonly asked questions ### Common Use Cases for Customer Self-Service Software Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include: - Building branded knowledge bases and help centers with tutorials and FAQs - Deploying digital or voice chatbots to handle simple requests across web and phone channels - Providing on-screen contextual guidance to help customers complete tasks without agent assistance ### How Customer Self-Service Software Differs from Other Tools Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support. ### Insights from G2 on Customer Self-Service Software Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption. Show More