# Best Customer Self-Service Software - Page 28

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-10T03%3A13%3A38Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Finit%3D21%26locale%3Dit%26page%3D28&secure%5Btoken%5D=d80cac70a9cbdc07968909d71126ddb1f3b77344b73d0b16cd3207769fcbac8e&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [smao](https://www.g2.com/products/smao/reviews)

smao is a cloud-based AI phone assistant that handles first-level support calls around the clock, ensuring no caller ever hears hold music or busy signals. Hosted entirely in EU data centers, it guarantees 100 % GDPR compliance and keeps all voice data securely within Europe. At its core, smao relies on a fully customizable knowledge base and glossary. You simply upload FAQs, product guides and internal terminology, and smao uses that structured content to deliver accurate, on-brand answers to routine inquiries without any human intervention. If a question falls outside its scope, smao’s intelligent call routing engine steps in. Based on rules you configure, it automatically forwards complex issues to the right department or agent, complete with caller context and transcript. Callers enjoy a seamless experience thanks to DTMF-driven menus that let them enter PINs, account numbers or menu selections directly on their telephone keypad. This removes friction from authentication and self-service workflows. Behind the scenes, every conversation is transcribed and analyzed in real time for sentiment, keywords and resolution paths. That data is turned into tickets or reports and pushed into your existing systems, so you can track support performance without any manual effort. smao currently supports German, English, French, Italian and Swiss German, with other languages available upon request. One-click integrations connect smao to more than 20 popular platforms—including HubSpot, Freshdesk, Jira Service Desk, Zendesk, Salesforce Service Cloud, Microsoft 365, Slack and cal.com—so transcripts, tickets and call data flow directly into your workflows within minutes, with no coding required. By automating up to 60 % of repetitive calls, smao frees your support team to focus on higher-value work and strategic initiatives. Response times shrink to under five seconds, even during peak traffic or holidays, boosting customer satisfaction and loyalty. Real-time dashboards give you complete visibility into call volumes, peak periods, frequently asked questions and routing success rates. Those insights help you continuously refine your support strategy, reduce operational costs and achieve a rapid return on investment. smao scales seamlessly from small offices handling a handful of daily calls to large contact centers processing thousands of interactions without adding headcount or hardware. Setup takes only a few clicks, and an intuitive web interface lets you manage knowledge content, routing rules, access permissions and reporting without IT involvement. Role-based permissions and multi-tenant isolation ensure that each department or subsidiary sees only the data and functionality that matters to them. Service providers across IT, e-commerce, finance, healthcare and professional services trust smao to transform their phone support. By combining AI-driven automation, deep system integrations and unwavering data protection, smao delivers a consistent, always-on support experience that drives efficiency, reduces costs and strengthens customer relationships. Try smao free for 14 days—no credit card required—at https://smao.ai/sign-up and discover how AI-powered voice automation can revolutionize your support operations.

#### Who Is the Company Behind smao?

- **Seller:** [smao](https://www.g2.com/sellers/smao)
- **Year Founded:** 2025
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5d24a71f60c01fa55ac4307e83a526ddc5b736cb6d923f94361d108bd38e95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmao-ai&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Sol Helps](https://www.g2.com/products/sol-helps/reviews)

Sol Helps helps teams turn customer questions into clear, decision-ready product insights. Instead of relying on surveys, assumptions, or delayed analytics, Sol Helps captures the actual questions users ask—from help docs, onboarding flows, and embedded chat—and transforms them into structured signals about confusion, friction, and unmet expectations. The platform automatically groups questions into themes, tracks how those themes evolve over time, and highlights where users are getting stuck, unsure, or blocked. This allows product, UX, and documentation teams to prioritize fixes based on real user behavior—not guesswork. Sol Helps is designed to be lightweight to deploy and respectful of user privacy. It integrates directly into existing documentation or product surfaces, requires no training data to get started, and provides insights that are easy to share across teams. Best for: Product teams, UX designers, documentation teams, and SaaS companies that want clearer insight into what users don’t understand—and what to fix next. Key benefits: • Capture real user questions at the moment confusion occurs • Automatically group questions into actionable themes • Track trends in user understanding over time • Identify high-impact documentation and onboarding gaps • Make product decisions grounded in direct user signals

#### Who Is the Company Behind Sol Helps?

- **Seller:** [Sol Helps](https://www.g2.com/sellers/sol-helps)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Solvpath](https://www.g2.com/products/solvpath/reviews)

Solvpath transfers your inbound support inquiries, to a quick, dependable, visual solution, empowering customers to resolve, basic and complex consumer tasks on their own.

#### Who Is the Company Behind Solvpath?

- **Seller:** [Solvpath](https://www.g2.com/sellers/solvpath)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=521daa907a3d29a69ce4d326693ffa0b77f53c848ef50d075b88c12b0182e078&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsolvpath&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [Spindle Self Serve](https://www.g2.com/products/spindle-self-serve/reviews)

Spindle Self Serve is an intuitive, easy-to-use online customer portal that empowers your customers to securely access their own account information anytime, anywhere. From invoices and credit notes to statements and order history, it provides real-time visibility into key account details, reducing the need for manual enquiries and freeing up your team’s time. By giving both customers and staff instant access to accurate, up-to-date information, Spindle Self Serve enhances transparency, improves customer satisfaction, and streamlines communication across your business. To find out how Spindle Self Serve can help your business contact Draycir today E: sales@draycir.com T: +44 116 2553010 or visit our website for further details https://www.draycir.com/draycir-products/spindle-self-serve/ Spindle Self Serve is part of the Spindle Document Management suite of products and connects with Sage 200cloud Professional in UK and Europe

#### Who Is the Company Behind Spindle Self Serve?

- **Seller:** [Draycir](https://www.g2.com/sellers/draycir)
- **Year Founded:** 2002
- **HQ Location:** Leicester, GB
- **Twitter:** @draycir  
1,237 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f52a6784bf5c440359b85ecb1fb8fa1245a01b54a6dc8a06e0173e95ab34da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdraycir-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

### [Stames](https://www.g2.com/products/stames/reviews)

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.

#### Who Is the Company Behind Stames?

- **Seller:** [Gideon Koney](https://www.g2.com/sellers/gideon-koney)
- **Year Founded:** 2020
- **HQ Location:** Accra, GH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b23c23597b1a9ffc471ca7159f30956678c4a82ee14eca1739379b48fbe7693&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstames&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Starmind](https://www.g2.com/products/starmind/reviews)

Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 98% resolution rate, it puts a stop to endless searching, solves the problem of information overload and removes the need for inefficient knowledge management and sharing tools. Starmind transforms the way the world works by freeing expert knowledge for everyone.

**Average Rating:** 4.8/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Starmind?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Starmind?

- **Seller:** [Starmind](https://www.g2.com/sellers/starmind)
- **Year Founded:** 2010
- **HQ Location:** Zürich, Zürich
- **Twitter:** @starmind  
2,458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ab16a657c8c393b9a9493905c2ce7b125fa246dbdbc84e5f6fb961484719f7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4993567%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 93% Large, 7% Medium

#### What Are Recent G2 Reviews of Starmind?

**["Not only an inter-company Quora, but a truly work assistant"](https://www.g2.com/survey_responses/starmind-review-3636953)**

**Rating:** 5.0/5.0 stars

_— Lin L._

[Read full review](https://www.g2.com/survey_responses/starmind-review-3636953)

**["Starmind helps me and my colleagues daily"](https://www.g2.com/survey_responses/starmind-review-3689317)**

**Rating:** 5.0/5.0 stars

_— Juraj S._

[Read full review](https://www.g2.com/survey_responses/starmind-review-3689317)

#### What Are G2 Users Discussing About Starmind?

- [What is Starmind used for?](https://www.g2.com/discussions/what-is-starmind-used-for)

### [SuperDesk](https://www.g2.com/products/zeb-superdesk/reviews)

SuperDesk – a generative AI powered IT and customer service desk experience built on top of your native cloud platforms with components like AWS Bedrock and Databricks DBRX and with connections to your platforms for IT and customer service management like ServiceNow, Freshdesk, Zendesk, Salesforce, Hubspot and more.

#### Who Is the Company Behind SuperDesk?

- **Seller:** [SuperDesk](https://www.g2.com/sellers/superdesk)
- **Year Founded:** 2010
- **Twitter:** @superdesk\_ai  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f2dbb69ee1226417f721e8f354de94f2bf54fbe36f37c75c0bba7684ec2a2c5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsourcefabric&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Table Duck](https://www.g2.com/products/table-duck-table-duck/reviews)

The #1 Customer Service and Automation platform. Manage and automate your customer conversations, all in one place.

#### Who Is the Company Behind Table Duck?

- **Seller:** [Table Duck](https://www.g2.com/sellers/table-duck)
- **Year Founded:** 2017
- **HQ Location:** Alkmaar, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcd93115e94a14cade76b1fce9822995a37f77a7d1e53bba0b932abda1bc8192&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwearetableduck%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Tata Communications Kaleyra Voice AI](https://www.g2.com/products/tata-communications-kaleyra-voice-ai/reviews)

Tata Communications Kaleyra™ Voice AI is a real-time voice AI platform that brings together multi-agent intelligence and an enterprise-grade AI Worker platform to deliver outcome-driven customer interactions at scale. It enables enterprises to deploy human-like AI voice agents that can engage customers, understand context, and complete tasks autonomously. Unlike conventional conversational AI platforms that chain speech-to-text and text-to-speech, Tata Communications Kaleyra™ Voice AI is built on a speech-to-speech AI model with sub-250ms end-to-end latency, delivering real-time voice AI conversations without the lag that makes a typical voicebot sound robotic. Supporting 40+ languages with customisable brand voice, accent and domain adaptation, this enterprise conversational AI platform delivers natural, emotionally intelligent conversations, preserving context across voice, text and digital channels through omnichannel journey orchestration and a composable CDP. Its AI voice agents go beyond intent recognition, taking action in real time to resolve requests across KYC verification, appointment booking, order tracking, payments, and patient support. With 200+ integrations, they connect to enterprise systems to trigger workflows, automate transactions, update records, and execute business operations end to end. Ready-to-use AI agents for customer service, sales, collections, support, and reservations help accelerate time to value while improving operational efficiency. Enterprise-ready and compliant with GDPR, HIPAA, RBI and DPDP, with flexible deployment, auto-scaling, and multi-tenancy (200+ concurrent users per node), Tata Communications Kaleyra™ Voice AI helps businesses own their brand voice, scale customer interactions, and achieve measurable outcomes through real-time voice AI conversations.

#### Who Is the Company Behind Tata Communications Kaleyra Voice AI?

- **Seller:** [Tata Communications](https://www.g2.com/sellers/tata-communications)
- **Year Founded:** 2002
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @tata\_comm  
30,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=811905e131ee5e1b2f8bf7b3b7e105867388b8f6817d51d900fecd485cc202cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4085%2F&secure%5Burl_type%5D=linkedin_company_website)  
16,829 employees on LinkedIn®
- **Ownership:** NSE: TATACOMM.NS

### [TopCX](https://www.g2.com/products/topcx/reviews)

TopCX: AI-Powered Customer Service Transformation TopCX helps businesses elevate their customer service with cutting-edge AI solutions. By leveraging advanced AI and data-driven insights, it streamlines ticket resolutions, boosts agent efficiency, and enhances customer satisfaction. Designed for businesses of all sizes, TopCX seamlessly integrates with platforms like Zendesk and Salesforce, delivering high-quality AI-driven support at a budget-friendly price.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate TopCX?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind TopCX?

- **Seller:** [TopCX](https://www.g2.com/sellers/topcx)
- **Year Founded:** 2024
- **HQ Location:** Sacramento , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d23f4e73cf740c71be2fc2672aa4ee2f62550976eec86c56eb5ee27e5ae0b553&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftopcx%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About TopCX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time actionable insights** provided by TOPCX, enabling smarter and quicker decision-making from customer feedback.
- Users value how TopCX's **artificial intelligence** effortlessly transforms customer feedback into actionable insights for quicker decision-making.
- Users value the **excellent customer support** of TopCX, appreciating the cooperative team and actionable insights from feedback.
- Users love the **efficient transformation of feedback** by TopCX into actionable insights, enabling quicker and smarter decisions.
- Users value the **real-time actionable insights** that TOPCX provides, enabling quicker and smarter decision-making.

##### Cons

- Users find that **integration issues** with reporting customization hinder their effectiveness with TopCX.
- Users note the **limited customization** in reporting features, which hinders their ability to tailor outputs effectively.
- Users note that the **poor reporting** features limit customization and integration, hindering effective analysis and insights.

#### What Are Recent G2 Reviews of TopCX?

**["Perfect for teams who want clarity without complexity."](https://www.g2.com/survey_responses/topcx-review-11124649)**

**Rating:** 5.0/5.0 stars

_— Subodh S._

[Read full review](https://www.g2.com/survey_responses/topcx-review-11124649)

**["TopCX REVIEW"](https://www.g2.com/survey_responses/topcx-review-11123887)**

**Rating:** 5.0/5.0 stars

_— Shashank J._

[Read full review](https://www.g2.com/survey_responses/topcx-review-11123887)

### [VebChat](https://www.g2.com/products/vebchat/reviews)

VebChat is a no-code AI chatbot builder that lets you create smart, custom chatbots for your website in minutes. Automate customer support, book appointments, and handle orders—all without writing a single line of code.

#### Who Is the Company Behind VebChat?

- **Seller:** [Vebtual](https://www.g2.com/sellers/vebtual)
- **Year Founded:** 2018
- **HQ Location:** England and Wales, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05c2d90809aa909a3c93b69844559c73b6553fa16f0b28ffbb613e11af93063a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvebtual%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Verbio Complete Call Automation Solution](https://www.g2.com/products/verbio-complete-call-automation-solution/reviews)

One platform, with a full set of integrated technologies to make your Contact Center your competitive advantage using voice AI. The complete Call Automation is a comprehensive, ready-to-use solution made of speech recognition, text-to-speech, and Natural Language Understanding (NLU) technologies. Developed and owned entirely by Verbio, the Call Automation Solution combines voice AI technologies to automate part of the call and contact center processes. The solution can enable 100% self-service call workflows or route the customers to the right agent. This can reduce costs, improve agent retention and increase customer satisfaction. Automate call steering with voice Changes in technology and rising customer expectations make it difficult for call and contact centers to provide the significant experience that customers expect, affecting repeat business and the company’s bottom line. These hyper-demanding customers want immediate and excellent customer service at the call center, requiring 24/7 availability, and natural application with direct and friendly self-service interactions. Voice AI is the only way to provide a prompt and streamlined customer experience that meets their expectations, improves satisfaction, and increases retention rates while realizing call center savings. Call Automation is a complete suite made of optimized voice AI technologies, for the call and contact center to deliver a personalized, intelligent and accurate experience to customers while reducing call center costs.

#### Who Is the Company Behind Verbio Complete Call Automation Solution?

- **Seller:** [Verbio](https://www.g2.com/sellers/verbio)
- **Year Founded:** 1999
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fe86f25e0557a5e17f25bc9064fc1f452b76eb6481bfd651066450b5bfdbd6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverbio&secure%5Burl_type%5D=linkedin_company_website)  
73 employees on LinkedIn®

### [Verisav](https://www.g2.com/products/verisav/reviews)

erisav est une plateforme SaaS qui digitalise et optimise la gestion du service après-vente (SAV) pour les retailers, consommateurs et fabricants. Elle couvre le parcours SAV, de l’achat à la maintenance des produits électroniques et électroménagers. La plateforme propose : Scan QR code et activation automatique des garanties Gestion de la base installée avec suivi en temps réel Portail client self-service pour déclarer les pannes Diagnostic intelligent par IA avec orientation automatique Digital Product Passport (DPP) pour la traçabilité complète Automatisation des processus SAV Verisav réduit les coûts SAV de 75%, les délais de 60%, et améliore la satisfaction client de 95%. Membre de la French Tech Bordeaux, la solution assure la conformité réglementaire européenne, notamment avec les obligations du DPP à partir de 2027.

#### Who Is the Company Behind Verisav?

- **Seller:** [Verisav](https://www.g2.com/sellers/verisav)
- **Year Founded:** 2025
- **HQ Location:** Beychac-et-Caillau, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6316023ead9af9e2d7cb830ba7d3d9398532bfe4961506e52e9e04ca604b5e8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverisav%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [ViaOS](https://www.g2.com/products/viaos/reviews)

ViaOS is a modern customer experience platform built for self-service; an enterprise platform designed to enable the development, deployment, management, and monitoring of a network of self-service deployments.

#### Who Is the Company Behind ViaOS?

- **Seller:** [Wavetec](https://www.g2.com/sellers/wavetec-5643cf3d-189b-42f2-9e18-732a868b978d)
- **Year Founded:** 1986
- **HQ Location:** Dubai
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41ffee8cf283a83313bc59e4746aba796386366cf5e775134d717f05b4c359bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwavetec%2F&secure%5Burl_type%5D=linkedin_company_website)  
410 employees on LinkedIn®

### [Wabots - Whatsapp Marketing Automation Tool](https://www.g2.com/products/wabots-whatsapp-marketing-automation-tool/reviews)

Boost Your Business with WAbots – The Ultimate WhatsApp Marketing Automation Tool! Engage, Support, and Grow with WAbots – the all-in-one WhatsApp automation solution for businesses ready to take customer communication to the next level. WAbots empowers your team to deliver rapid responses, personalized interactions, and high-impact marketing campaigns all through WhatsApp. Why WAbots? Automated Messaging: Keep conversations flowing with quick replies to FAQs, greetings, and essential product details—even after hours. Broadcast Messaging: Announce promotions, updates, and important information to your customer base with a single click. Campaign Management: Organize, track, and personalize campaigns, targeting the right audience at the right time. Lead Generation: Capture leads effortlessly and nurture them directly on WhatsApp. Seamless CRM Integration: View customer interactions in one place by integrating WAbots with your CRM. Insightful Analytics: Track engagement with powerful metrics to fine-tune your strategy. Key Benefits 24/7 Customer Engagement: Respond instantly, keeping customers engaged at any time. Higher Engagement Rates: Leverage WhatsApp’s popularity to enhance visibility and interaction. Personalized Customer Outreach: Segment audiences and deliver tailored messages. Effortless Scalability: Manage high message volumes with ease—no extra staffing required. Perfect for Businesses Like… E-commerce: Send order updates, recommend products, and share special offers. Travel Agencies: Offer real-time travel information, bookings, and destination details. Service Providers: Handle appointments, reminders, and general inquiries seamlessly. Transform customer engagement with WAbots and watch your business thrive! 🚀 Start now and discover how easy it is to connect with your customers on their favorite messaging app.

#### Who Is the Company Behind Wabots - Whatsapp Marketing Automation Tool?

- **Seller:** [WaBots](https://www.g2.com/sellers/wabots)
- **Year Founded:** 2024
- **HQ Location:** KOCHI, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=914d7ec279071424e6894ff4b19ecbb9fd4011f3d2d1b9d23880b1721dac7a80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwabots%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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Spotlight Categories

[Chatbots Software](https://www.g2.com/categories/chatbots)

[Project Management Software](https://www.g2.com/categories/project-management)

[Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity.

### Core Capabilities of Customer Self-Service Software

To qualify for inclusion in the Customer Self-Service category, a product must:

- Provide information to customers without human interaction
- Assist end users in completing common tasks
- Provide 24-hour support to customers seeking assistance
- Organize and distribute information for commonly asked questions

### Common Use Cases for Customer Self-Service Software

Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include:

- Building branded knowledge bases and help centers with tutorials and FAQs
- Deploying digital or voice chatbots to handle simple requests across web and phone channels
- Providing on-screen contextual guidance to help customers complete tasks without agent assistance

### How Customer Self-Service Software Differs from Other Tools

Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support.

### Insights from G2 on Customer Self-Service Software

Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption.

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