# Best Customer Self-Service Software - Page 19 ## How Many Customer Self-Service Software Products Does G2 Track? **Total Products under this Category:** 426 ### Category Stats (Aug 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Self-Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,100+ Authentic Reviews - 426+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Self-Service Software ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256) Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management) **Sponsored** ### Helpjuice Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-14T11%3A45%3A28Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14432&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3FhsCtaTracking%3Da7be119c-80bb-487c-8a4f-b96663dc1297%257C1a964822-0637-4e23-af60-86ad273ee6f7%26page%3D19&secure%5Btoken%5D=6bbe51c70f7289ad1dc8de939001409a26bda2b4c8a03532ad21d6150aa50b32&secure%5Burl%5D=https%3A%2F%2Fhelpjuice.com%2F&secure%5Burl_type%5D=company_website) ### [Aquant AI](https://www.g2.com/products/aquant-ai/reviews) Aquant is the only agentic AI platform built specifically for asset-centric organizations that build, sell, and support complex equipment. It turns your service content (manuals, service histories, parts and warranty data, case notes) and the expertise in your technicians’ heads into AI agents that help teams solve problems and make decisions faster. Unlike generic AI tools, Aquant is purpose-built for service and has spent the last decade refining its platform based on feedback from top organizations. Our agents understand the language of troubleshooting and service operations, so they can deliver accurate, context-aware guidance to the people who need it most: technicians in the field, contact center agents, and leaders across the business. Because Aquant connects service knowledge to the broader enterprise, it supports every function (service, product, engineering, operations, finance, sales, and marketing) by delivering role-specific answers and recommendations from a shared source of truth. Aquant meets teams where they work with Voice AI and offline access, so guidance is available whether someone is calling in, accessing through mobile or web, or working without connectivity. By learning from real-world service data, Aquant helps organizations resolve issues faster, ramp new hires quicker, reduce avoidable costs, and identify new revenue opportunities. Trusted by Siemens, Hologic, Cytiva, John Deere and other global OEMs and service-only organizations. Whatever the challenge, Aquant has an agent for it. Learn more at www.aquant.ai Recognition: ✔ Fast Company’s Next Big Things in Tech 2025 ✔ The Service Council’s Best Overall Technology ✔ CRM Top 100 for Agentic AI Innovation **Average Rating:** 4.8/5.0 **Total Reviews:** 4 #### Who Is the Company Behind Aquant AI? - **Seller:** [Aquant.ai](https://www.g2.com/sellers/aquant-ai) - **Year Founded:** 2016 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a60e5c89aa9e2609f417f4034ffb065ee28fc15125cdd10fc71fe5741fa0c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faquant.io%2F&secure%5Burl_type%5D=linkedin_company_website) 137 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Medium, 25% Small #### What Do G2 Reviewers Say About Aquant AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **advanced machine learning integration** in Aquant AI for its precise and personalized insights and recommendations. - Users value Aquant AI for its **accurate predictions and personalized insights** , enhancing decision-making and operational efficiency. - Users appreciate the **accurate predictions and personalized insights** provided by Aquant AI, enhancing decision-making and efficiency. - Users appreciate the **highly accurate predictions** of Aquant AI, facilitating proactive problem-solving and smarter decision-making. - Users value the **personalized and accurate troubleshooting recommendations** provided by Aquant AI's advanced capabilities. ##### Cons - Users find that **Aquant AI's effectiveness is limited** by incomplete or inconsistent historical service data, impacting insight accuracy. - Aquant AI can suffer from **inaccuracy issues** when users' historical service data is incomplete or inconsistent. - Users find that **incomplete or inconsistent data** limits the effectiveness of Aquant AI's insights and accuracy. - Users find Aquant AI's performance to be **somewhat slow** , which can hinder their overall experience. - Users find that **incomplete historical service data** can hinder the effectiveness of Aquant AI's insights and recommendations. #### What Are Recent G2 Reviews of Aquant AI? **["Aquant Service Co-Pilot Review"](https://www.g2.com/survey_responses/aquant-ai-review-11239757)** **Rating:** 4.0/5.0 stars _— mohammed hareez S._ [Read full review](https://www.g2.com/survey_responses/aquant-ai-review-11239757) **["Powerscreen Crushing & Screening Ask Powerscreen"](https://www.g2.com/survey_responses/aquant-ai-review-11551536)** **Rating:** 5.0/5.0 stars _— Justin M._ [Read full review](https://www.g2.com/survey_responses/aquant-ai-review-11551536) ### [ASAPP](https://www.g2.com/products/asapp/reviews) ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 #### Who Is the Company Behind ASAPP? - **Seller:** [ASAPP](https://www.g2.com/sellers/asapp) - **Company Website:** www.asapp.com - **Year Founded:** 2014 - **HQ Location:** New York, New York, United States - **Twitter:** @asapp 2,678 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87870046ec887a6de9deab23a2d8228c7bbfe6cfef8948bf49afd3b6a0bb2287&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasappco&secure%5Burl_type%5D=linkedin_company_website) 395 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 33% Medium, 33% Large #### What Do G2 Reviewers Say About ASAPP? _AI-generated summary from verified user reviews_ ##### Pros - Users find ASAPP's **user-friendly access** essential for addressing customer needs efficiently and effectively in real-time. - Users appreciate ASAPP's **high accuracy** , which significantly saves time and boosts efficiency in customer account management. - Users appreciate ASAPP's **user-friendly customer support** that effectively addresses concerns and provides real-time assistance. - Users find ASAPP's **ease of use** exceptional, enabling efficient and user-friendly responses to customer inquiries. - Users value ASAPP's **high accuracy** , significantly boosting their efficiency and saving precious time in customer interactions. ##### Cons - Users report the need for **updates concerning bugs** , especially with tagger and login time mapping functionality. - Users face **complex configuration** issues during initial setup, requiring extensive time for integration with project and development teams. - Users find the **difficult setup** of ASAPP time-consuming, often taking months for full integration and functionality. - Users face **editing difficulties** due to grammar, punctuation, and spelling errors that require extensive manual corrections. - Users often face **formatting issues** with grammar and spelling, resulting in additional manual correction efforts during transcription. #### What Are Recent G2 Reviews of ASAPP? **["Great alternative than the BOT responses!!"](https://www.g2.com/survey_responses/asapp-review-9547225)** **Rating:** 5.0/5.0 stars _— Taruna K._ [Read full review](https://www.g2.com/survey_responses/asapp-review-9547225) **["ASAPP Works well for Chat support to customers"](https://www.g2.com/survey_responses/asapp-review-4412905)** **Rating:** 4.5/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/asapp-review-4412905) #### What Are G2 Users Discussing About ASAPP? - [What is ASAPP used for?](https://www.g2.com/discussions/asapp-what-is-asapp-used-for) - 1 comment - [What is ASAPP used for?](https://www.g2.com/discussions/what-is-asapp-used-for) ### [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Atomicwork? - **Automation:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Atomicwork? - **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c) - **Year Founded:** 2022 - **HQ Location:** Palo Alto, California, United States - **Twitter:** @atomicworkhq 2,066 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=220f7621c253c3af1095c2bd035c3657d3ab911ae3e589ba78ec64c2100236fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatomicworkhq%2F&secure%5Burl_type%5D=linkedin_company_website) 120 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About Atomicwork? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI integration** in Atomicwork for streamlining workflows and offering instant, reliable support. - Users benefit from **automation and AI-driven workflows** in Atomicwork, significantly enhancing productivity and support efficiency. - Users value the **automation efficiency** of Atomicwork, streamlining workflows and providing quick, reliable support across workspaces. - Users find **customer satisfaction** high with Atomicwork, enjoying instant support and efficient workflows that enhance productivity. - Users value the **instant support** of Atomicwork, enhancing reliability and streamlining workflows effectively. ##### Cons - Users note that **integration issues** exist in Atomicwork, impacting the overall seamlessness of the workflow experience. - Users desire more **customization options** in Atomicwork to enhance flexibility and streamline integrations for better efficiency. #### What Are Recent G2 Reviews of Atomicwork? **["Atomicwork - Game Changer for Workflow Management"](https://www.g2.com/survey_responses/atomicwork-review-11011757)** **Rating:** 4.0/5.0 stars _— Ashok A._ [Read full review](https://www.g2.com/survey_responses/atomicwork-review-11011757) ### [Brexa](https://www.g2.com/products/brexa/reviews) Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Brexa? - **Automation:** 3.3/10 (Category avg: 8.7/10) - **Integrations:** 5.0/10 (Category avg: 8.6/10) - **Personalization:** 3.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Brexa? - **Seller:** [Brexa](https://www.g2.com/sellers/brexa) - **Year Founded:** 2022 - **HQ Location:** Tampa, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0beb23aea84639bafdad1c0b2c88aae7a0ba5fe06331cee58ff203a4a0bf58d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrexa%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Brexa? **["Efficient tool to manage your business"](https://www.g2.com/survey_responses/brexa-review-9821024)** **Rating:** 4.5/5.0 stars _— Julian D._ [Read full review](https://www.g2.com/survey_responses/brexa-review-9821024) ### [Caffeinated CX](https://www.g2.com/products/caffeinated-cx-caffeinated-cx/reviews) Caffeinated CX is an AI cx tool that helps customer support teams solve tickets 10x faster. . On average support reps are able to answer 3x as many tickets using our software. We don’t respond for your support team like a bot. Our AI prefills responses based on how you have answered in the past and integrates with every support software like Zendesk, Freshdesk, Helpscout, and more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Caffeinated CX? - **Seller:** [Caffeinated CX](https://www.g2.com/sellers/caffeinated-cx) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Caffeinated CX? **["Great CX unlock"](https://www.g2.com/survey_responses/caffeinated-cx-review-8907816)** **Rating:** 5.0/5.0 stars _— Derek J._ [Read full review](https://www.g2.com/survey_responses/caffeinated-cx-review-8907816) ### [Call Centre Solution](https://www.g2.com/products/call-centre-solution/reviews) Connect with your customers at scale using OBD, IBD, Missed Call, Customized IVRs along with VMN (virtual mobile number) and Toll-Free numbers. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Call Centre Solution? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Automation:** 10.0/10 (Category avg: 8.7/10) - **Integrations:** 10.0/10 (Category avg: 8.6/10) - **Personalization:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Call Centre Solution? - **Seller:** [Smartping](https://www.g2.com/sellers/smartping) - **Year Founded:** 2015 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9f111b909c82fbf1065232eb8db7f79816cb5f7ea0d43fb2bf587c85fa4e4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvispl%2F&secure%5Burl_type%5D=linkedin_company_website) 258 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Call Centre Solution? **["Smartping call centre solution!"](https://www.g2.com/survey_responses/call-centre-solution-review-8374392)** **Rating:** 4.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/call-centre-solution-review-8374392) ### [Callvu](https://www.g2.com/products/callvu/reviews) Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation with a chatbot or agent isn't enough; the true value lies in completion. Callvu transforms traditional, often fragmented interactions into seamless, mobile-first digital journeys that guide users through complex tasks like identity verification, document signing, and secure payments. From a customer’s perspective, the experience is effortless. When a customer calls or chats about a high-stakes task—such as opening a bank account or filing an insurance claim—Callvu launches a Completion Micro-App. These intuitive interfaces eliminate the friction of traditional forms, using real-time validations and pre-filled data to ensure the user provides the correct information the first time. This significantly reduces abandonment and the "re-work" caused by missing data. Critically, Callvu embeds compliance directly into the execution of the workflow. Instead of relying on manual after-the-fact audits, the platform enforces mandatory gating, disclosure sequencing, and risk-detection rules in real-time. This "deterministic" approach makes non-compliant execution structurally impossible. Every action is recorded in a comprehensive, time-stamped audit trail, satisfying regulatory requirements (like HIPAA, PCI, and GDPR) while building deep trust. By ensuring processes are finished correctly and safely, Callvu allows enterprises to scale AI and digital channels without sacrificing the rigorous standards required in regulated industries. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Callvu? - **Automation:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Callvu? - **Seller:** [CallVU](https://www.g2.com/sellers/callvu) - **Year Founded:** 2012 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89fca944d1823aeb63fd203612831dec24b1c175b993964a26dec48e0e6abd41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallvu-us%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Callvu? **["CallVu’s Knowledgeable, Innovative Team That Consistently Exceeds Expectations"](https://www.g2.com/survey_responses/callvu-review-12412826)** **Rating:** 5.0/5.0 stars _— David C W._ [Read full review](https://www.g2.com/survey_responses/callvu-review-12412826) ### [Chatwith](https://www.g2.com/products/chatwith/reviews) Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut your support workload. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Chatwith? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Automation:** 10.0/10 (Category avg: 8.7/10) - **Integrations:** 10.0/10 (Category avg: 8.6/10) - **Personalization:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Chatwith? - **Seller:** [Dumpling Software](https://www.g2.com/sellers/dumpling-software) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Chatwith? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **exceptional customer support** from Rafal, resolving issues swiftly and enhancing the Chatwith experience. - Users praise the **customization capabilities** of ChatWith, enabling seamless integration and tailored chatbot solutions for clients. - Users love the **easy access** to a powerful API, enabling seamless integration with various messaging channels. - Users love the **easy integrations** of ChatWith, seamlessly connecting to various messaging channels and systems. - Users highlight the **easy setup** of Chatwith, making custom chatbot creation a seamless experience. #### What Are Recent G2 Reviews of Chatwith? **["The Greatest Chatbot of All Time - Rafal IS the difference"](https://www.g2.com/survey_responses/chatwith-review-11145101)** **Rating:** 5.0/5.0 stars _— Diran G._ [Read full review](https://www.g2.com/survey_responses/chatwith-review-11145101) ### [Chaty](https://www.g2.com/products/chaty-chaty/reviews) Chaty, the AI receptionist for tour, experience & attraction operators. Chaty is a virtual receptionist that answers calls, checks availability and books directly into your system - seamlessly integrating with online booking platforms like Rezdy, Fareharbor and Roller. Never miss a call, or customer, again with your very own 24/7 AI receptionist. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Chaty? - **Integrations:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Chaty? - **Seller:** [Chaty](https://www.g2.com/sellers/chaty) - **Year Founded:** 2018 - **HQ Location:** Tel Aviv, IL - **Twitter:** @premioplugins 18 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a19d49c271577d73bec4a84681b47400aa05086cea35c74c628e5d27f2f7c93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpremioio&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Chaty? **["Capable AI Receptionist That Provides Capable Customer Interface"](https://www.g2.com/survey_responses/chaty-review-12514836)** **Rating:** 5.0/5.0 stars _— Alan G._ [Read full review](https://www.g2.com/survey_responses/chaty-review-12514836) ### [Copiny](https://www.g2.com/products/copiny/reviews) Create an online community for support & feedback that customers **Average Rating:** 3.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Copiny? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Copiny? - **Seller:** [Copiny](https://www.g2.com/sellers/copiny) - **Year Founded:** 2010 - **HQ Location:** N/A - **Twitter:** @copinycom 531 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13bd49c7cebc19e7c9708ce51b06c043434befdff245bb0c11817079d1739737&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2616240&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Are Recent G2 Reviews of Copiny? **["copiny.com is actually very good, ideal to create with no effort a community page for a website"](https://www.g2.com/survey_responses/copiny-review-9571460)** **Rating:** 4.5/5.0 stars _— Andrea G._ [Read full review](https://www.g2.com/survey_responses/copiny-review-9571460) #### What Are G2 Users Discussing About Copiny? - [What is Copiny used for?](https://www.g2.com/discussions/what-is-copiny-used-for) ### [Corebee](https://www.g2.com/products/corebee/reviews) Corebee is AI customer support software that answers phone calls and chats in one shared inbox. Its AI voice agent picks up inbound calls, speaks back in natural speech, and transcribes every call, while the same AI resolves web chat, email, WhatsApp, SMS, and social messages. Corebee resolves an average of 86% of conversations automatically, grounded in your own knowledge base, and your rate depends on how complete that knowledge base is. Unlike per-minute voice tools or per-resolution chat agents, Corebee is one flat rate of $99 a month, or $79 a month billed annually, for unlimited voice and chat across every channel, with no per-seat and no per-call fees, live in under 10 minutes. Corebee runs on three pillars. Action AI means the agent executes real tasks like refunds, order tracking, and profile updates, not just answers questions. Flat-Rate Pricing means one predictable price no matter how much you grow. Governed Intelligence means every AI decision is logged, reviewable, and reversible, with approval workflows, a permissions matrix, and full audit logs. The AI uses three-tier routing. Tier 1 retrieves instant answers from your knowledge base with near-zero latency. Tier 2 handles common requests with sub-second routing, 24/7. Tier 3 calls advanced LLMs from OpenAI and Anthropic only when deep reasoning is needed. Every answer uses retrieval-augmented generation (RAG) with source attribution and confidence-based escalation to a human with full context. On voice, Corebee runs on Twilio and Telnyx, so phone is a first-class channel and not a paid add-on. Corebee unifies every channel in one shared inbox: voice, an embeddable website widget, WhatsApp, email, SMS, plus Facebook Messenger, Instagram, Slack, Telegram, Microsoft Teams, Discord, and LINE. Agents assign conversations, add internal notes, apply labels, and filter by status and priority. The self-learning knowledge base ingests URLs, files, and text, then uses semantic chunking, vector embeddings, and knowledge-gap detection to keep improving. Companies choose Corebee as a flat-rate alternative to Intercom Fin, which charges roughly $0.99 per resolution, as an alternative to Zendesk, Gorgias, Tidio, and Ada, and as a flat-rate alternative to per-minute AI voice tools like Retell, Vapi, and Bland. It is built for B2B SaaS teams, ecommerce stores, solo founders, and outsourced-support and BPO agencies that want predictable costs. Security includes 256-bit SSL, full audit logs, approval workflows, a permissions matrix, and GDPR-ready data handling. Plans include a 14-day trial and a 30-day money-back guarantee. $99 a month. That's it. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Corebee? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Corebee? - **Seller:** [Corebee](https://www.g2.com/sellers/corebee) - **HQ Location:** Israel - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d34e0d5ff2e63a15f654e16eeb079391f9abc0c3317acf0d060335daf73f5b5e&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcorebee%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Corebee? **["It answers from our own docs instead of guessing"](https://www.g2.com/survey_responses/corebee-review-13109864)** **Rating:** 5.0/5.0 stars _— Idan K._ [Read full review](https://www.g2.com/survey_responses/corebee-review-13109864) ### [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Diabolocom? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) #### Who Is the Company Behind Diabolocom? - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** www.diabolocom.com - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 60% Medium, 29% Small #### What Do G2 Reviewers Say About Diabolocom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. ##### Cons - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)** **Rating:** 4.5/5.0 stars _— Martin F._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) **["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)** **Rating:** 4.5/5.0 stars _— albane l._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) ### [EasyVista Self Help](https://www.g2.com/products/easyvista-self-help/reviews) EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables your organization to create an interactive knowledge experience that is dynamic and contextualized to a given user’s needs, which allows users to interact with knowledge the same way they would interact with a human – with a conversational approach – enabling a more engaging experience for the user. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind EasyVista Self Help? - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista 1,283 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website) 375 employees on LinkedIn® - **Ownership:** EPA: ALEZV #### Who Uses This Product? - **Company Size:** 100% Medium ### [Empolis Industrial Knowledge](https://www.g2.com/products/empolis-industrial-knowledge/reviews) Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. This enables companies in process industries to achieve substantial cost reduction goals with the help of experienced-based knowledge access across organizational boundaries. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Empolis Industrial Knowledge? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Automation:** 5.0/10 (Category avg: 8.7/10) - **Integrations:** 8.3/10 (Category avg: 8.6/10) - **Personalization:** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Empolis Industrial Knowledge? - **Seller:** [Empolis Information Management](https://www.g2.com/sellers/empolis-information-management) - **HQ Location:** Kaiserslautern, DE - **Twitter:** @EmpolisSoftware 339 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd1c1dc28dfbdeb13d57338ee7cd37bbb68b1ee78069d5ba30306a790362a2fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fempolis&secure%5Burl_type%5D=linkedin_company_website) 164 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Are Recent G2 Reviews of Empolis Industrial Knowledge? **["the all-in-one solution for knowledge in service"](https://www.g2.com/survey_responses/empolis-industrial-knowledge-review-7471695)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/empolis-industrial-knowledge-review-7471695) **["Great Data Integration Software for Smoother Company Functionality"](https://www.g2.com/survey_responses/empolis-industrial-knowledge-review-9834089)** **Rating:** 4.5/5.0 stars _— Mithin M._ [Read full review](https://www.g2.com/survey_responses/empolis-industrial-knowledge-review-9834089) ### [Enterprise Chatbot Platform](https://www.g2.com/products/enterprise-chatbot-platform/reviews) An easy-to-use platform that helps brands develop smart chatbots to attract and retain customers. With this platform, you can automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents. The biggest advantage of our solution is that ​​you can start small with a DIY chatbot but grow limitless with our development support. Connect a bot to Facebook, WhatsApp, Instagram, or other channels, integrate any software, train a chatbot with ease, add multiple languages and analyze its performance - make it happen with BotsCrew. Start innovating now! **Average Rating:** 4.8/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Enterprise Chatbot Platform? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) #### Who Is the Company Behind Enterprise Chatbot Platform? - **Seller:** [BotsCrew](https://www.g2.com/sellers/botscrew) - **Year Founded:** 2016 - **HQ Location:** London, UK - **Twitter:** @Bots\_Crew 331 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6524df27b065dd8a7b3209a1083b1b35f574dc234cf2440afb16cbf9e76007f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotscrew&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Small, 17% Medium #### What Do G2 Reviewers Say About Enterprise Chatbot Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **24/7 support** from the BotsCrew team, ensuring assistance whenever needed for a smooth experience. - Users appreciate the **excellent customer support** that guides them through setup, enhancing their chatbot experience significantly. - Users value the **customizability** of the Enterprise Chatbot Platform, appreciating tailored features that meet their specific needs. - Users praise the **customization options** of the Enterprise Chatbot Platform, enhancing its fit for specific business needs. - Users love the **ease of use** of the Enterprise Chatbot Platform, facilitating a quick and intuitive setup process. ##### Cons - Users find the **advanced configuration options overwhelming** initially, though support helps ease the learning curve. - Users find the **learning curve for advanced configuration options** a bit overwhelming, but support helps ease the process. #### What Are Recent G2 Reviews of Enterprise Chatbot Platform? **["Everything we needed in one platform"](https://www.g2.com/survey_responses/enterprise-chatbot-platform-review-7059784)** **Rating:** 4.5/5.0 stars _— Alina M._ [Read full review](https://www.g2.com/survey_responses/enterprise-chatbot-platform-review-7059784) **["Incredibly Helpful Team and Powerful AI Platform"](https://www.g2.com/survey_responses/enterprise-chatbot-platform-review-11872211)** **Rating:** 5.0/5.0 stars _— Anna K._ [Read full review](https://www.g2.com/survey_responses/enterprise-chatbot-platform-review-11872211) #### What Are G2 Users Discussing About Enterprise Chatbot Platform? - [How do you choose a platform on chatbot?](https://www.g2.com/discussions/enterprise-chatbot-platform-how-do-you-choose-a-platform-on-chatbot) - 1 comment - [How do you choose a platform on chatbot?](https://www.g2.com/discussions/how-do-you-choose-a-platform-on-chatbot) - 1 comment - [What is an enterprise chatbot?](https://www.g2.com/discussions/what-is-an-enterprise-chatbot) - [What software is used for chatbots?](https://www.g2.com/discussions/what-software-is-used-for-chatbots) - [What are the features of chatbot?](https://www.g2.com/discussions/what-are-the-features-of-chatbot) - [‹ Prev ‹ Prev](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=18#product-list) - [1](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score#product-list) - [2](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=2#product-list) - 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[22](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=22#product-list) - [23](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=23#product-list) - … - [28](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=28#product-list) - [29](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=29#product-list) - [Next › Next ›](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=20#product-list) Spotlight Categories [Employee Communications Software](https://www.g2.com/categories/employee-communications) [Performance Management Software](https://www.g2.com/categories/performance-management) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft) [Experience Management Software](https://www.g2.com/categories/experience-management) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Customer Self-Service Themes](/categories/customer-self-service/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity. ### Core Capabilities of Customer Self-Service Software To qualify for inclusion in the Customer Self-Service category, a product must: - Provide information to customers without human interaction - Assist end users in completing common tasks - Provide 24-hour support to customers seeking assistance - Organize and distribute information for commonly asked questions ### Common Use Cases for Customer Self-Service Software Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include: - Building branded knowledge bases and help centers with tutorials and FAQs - Deploying digital or voice chatbots to handle simple requests across web and phone channels - Providing on-screen contextual guidance to help customers complete tasks without agent assistance ### How Customer Self-Service Software Differs from Other Tools Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support. ### Insights from G2 on Customer Self-Service Software Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption. Show More