# Best Customer Self-Service Software - Page 17

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 427

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,200+ Authentic Reviews
- 427+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Attio

Attio is the AI CRM for the next era of companies. Built to adapt to any business, Attio gives companies the power to understand every customer, automate at scale, and create go-to-market systems exactly as they need. Thousands of companies, including category-defining AI leaders and startups, use Attio to power their go-to-market. ------------------------ Key features: - AI for how you already work. Ask Attio to find, update, or create in plain English. - Connect your agents to your CRM. Attio's MCP server plugs into any AI tool so your agents can read, write, and act on live customer context. - A CRM that fits your business. Model any GTM motion with our flexible data model, custom objects, and relationships tailored for your team. - Automate the work behind the deal. Powerful workflows route leads, manage deals, and keep your pipeline moving. - Stop chasing stale data. Attio enriches contact and company records automatically, so your team never wastes time on dead emails, outdated titles, or missing context. - Real-time performance. Live dashboards and advanced reporting give revenue teams instant visibility into pipeline, activity, and trends. - Keep the conversation going. Record meetings, generate AI summaries, and sync key insights directly to your CRM. - Connect the tools your team loves. Attio stays in sync across your entire stack with a growing library of integrations and a Developer Platform to create your own. Getting started with Attio is fast. Set up your CRM in minutes by syncing your email and calendar to build a complete system without manual data entry. ------------------------ Join the thousands of companies already using Attio to power their growth. See what Attio can do for you at attio.com

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-14T18%3A37%3A56Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=166178&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=166178&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3FhsCtaTracking%3Da7be119c-80bb-487c-8a4f-b96663dc1297%25257C1a964822-0637-4e23-af60-86ad273ee6f7%26page%3D17&secure%5Btoken%5D=291a4d2009fabf615e267b10bcfaeafbc8d41bf94ea3bbba35fc313d551bea4c&secure%5Burl%5D=https%3A%2F%2Fattio.com%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2_ads&secure%5Burl_type%5D=custom_url)

### [Forumbee](https://www.g2.com/products/forumbee/reviews)

Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Forumbee?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Forumbee?

- **Seller:** [Forumbee](https://www.g2.com/sellers/forumbee)
- **Year Founded:** 2012
- **HQ Location:** Bellingham, US
- **Twitter:** @forumbee  
42 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42c8d1c1d7fc191df789ca9f1047bbd295bad2873dca61d70cbaec3911ba3fe8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2740021&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of Forumbee?

**["Engaging customers with Forumbee"](https://www.g2.com/survey_responses/forumbee-review-9447822)**

**Rating:** 4.0/5.0 stars

_— Mimansa S._

[Read full review](https://www.g2.com/survey_responses/forumbee-review-9447822)

**["Forumbee is efficient and customizable!"](https://www.g2.com/survey_responses/forumbee-review-5347360)**

**Rating:** 4.5/5.0 stars

_— Tabatha B._

[Read full review](https://www.g2.com/survey_responses/forumbee-review-5347360)

#### What Are G2 Users Discussing About Forumbee?

- [What is Forumbee used for?](https://www.g2.com/discussions/what-is-forumbee-used-for)

### [Intelswift](https://www.g2.com/products/intelswift/reviews)

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Intelswift?

- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Intelswift?

- **Seller:** [Intelswift](https://www.g2.com/sellers/intelswift)
- **Year Founded:** 2023
- **HQ Location:** Tallin, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35579cbd3b970d824f6e2a388997f6e1cc15e42bc3c5b536a9a90b7f6dbebe60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelswift%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 35% Small, 20% Medium

#### What Do G2 Reviewers Say About Intelswift?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Intelswift for its **automation capabilities** , streamlining customer support and saving valuable time for teams.
- Users find Intelswift to be **extremely user-friendly** , appreciating the quick setup and intuitive interface that simplifies support tasks.
- Users highlight the **efficiency** of Intelswift, benefiting from streamlined communication and improved response times across multiple channels.
- Users love Intelswift's **AI Copilot** for automating tasks and unifying support channels, enhancing team efficiency and decision-making.
- Users appreciate the **automation features** of Intelswift, which streamline support tasks and significantly enhance efficiency.

##### Cons

- Users highlight a **steep learning curve** for advanced features and a complex interface that may hinder new user experience.
- Users suggest that **search and filtering improvements** are essential for a more efficient and organized experience.
- Users find the **interface not intuitive** , especially new users struggling with advanced features and customization options.
- Users find the **difficult setup** of Intelswift time-consuming, particularly when configuring advanced features and automation workflows.
- Users note **limited customization** options, finding the setup for specific workflows and tone adjustments time-consuming and complex.

#### What Are Recent G2 Reviews of Intelswift?

**["Helpful For automating Patient support and live Chat"](https://www.g2.com/survey_responses/intelswift-review-12580527)**

**Rating:** 5.0/5.0 stars

_— Hannalind G._

[Read full review](https://www.g2.com/survey_responses/intelswift-review-12580527)

**["Excellent AI Support Automation for IT Services, minor setup Learning Curve"](https://www.g2.com/survey_responses/intelswift-review-12553126)**

**Rating:** 5.0/5.0 stars

_— Nisha k._

[Read full review](https://www.g2.com/survey_responses/intelswift-review-12553126)

### [KBPublisher](https://www.g2.com/products/kbpublisher/reviews)

KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.

**Average Rating:** 2.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate KBPublisher?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind KBPublisher?

- **Seller:** [KBPublisher](https://www.g2.com/sellers/kbpublisher)
- **HQ Location:** N/A
- **Twitter:** @kbpublisher  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68ba5254630416e7d2d65c4979e00c5bd4a0614155bce464d42135269b8ee7b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1283433&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of KBPublisher?

**["Share right thing to right person"](https://www.g2.com/survey_responses/kbpublisher-review-6649096)**

**Rating:** 4.5/5.0 stars

_— Ravi S._

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-6649096)

**["Made our business more efficient"](https://www.g2.com/survey_responses/kbpublisher-review-1418043)**

**Rating:** 4.0/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-1418043)

#### What Are G2 Users Discussing About KBPublisher?

- [What is KBPublisher used for?](https://www.g2.com/discussions/what-is-kbpublisher-used-for)

### [Lime CRM](https://www.g2.com/products/lime-crm/reviews)

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

**Average Rating:** 4.3/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Lime CRM?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Lime CRM?

- **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies)
- **Year Founded:** 1990
- **HQ Location:** Lund, Skane
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
422 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 45% Medium

#### What Do G2 Reviewers Say About Lime CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs.
- Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs.
- Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs.
- Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness.
- Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence.

##### Cons

- Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration.
- Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration.
- Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency.
- Users find the **learning curve challenging** , especially for functions related to security and general usability.
- Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365.

#### What Are Recent G2 Reviews of Lime CRM?

**["Lime - very easy and very searchable"](https://www.g2.com/survey_responses/lime-crm-review-5334133)**

**Rating:** 5.0/5.0 stars

_— Staffan B._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-5334133)

**["A flexible CRM system"](https://www.g2.com/survey_responses/lime-crm-review-8582168)**

**Rating:** 4.0/5.0 stars

_— Peter A._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-8582168)

#### What Are G2 Users Discussing About Lime CRM?

- [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made)
- [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for)

### [Mindful by Medallia](https://www.g2.com/products/mindful-by-medallia/reviews)

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Mindful by Medallia?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mindful by Medallia?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Mindful by Medallia?

**["Robust and user-friendly tool"](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)**

**Rating:** 5.0/5.0 stars

_— Derick H._

[Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)

**["Easy to use"](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)**

**Rating:** 4.0/5.0 stars

_— James R._

[Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)

### [OMQ Help | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-help-chatgpt-gpt-4-beta-version/reviews)

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior and displays the current most asked questions and their solutions. The customer can see appropriate solutions to their questions at first glance. The automated autocomplete can also guide the customer to the right direction and categories make it easy to navigate, in case the question is not trending at the moment. You can find OMQ Help as an API for your e-commerce business in the Shopware store.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate OMQ Help | ChatGPT/GPT-4 Beta-Version?

- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind OMQ Help | ChatGPT/GPT-4 Beta-Version?

- **Seller:** [OMQ](https://www.g2.com/sellers/omq)
- **Year Founded:** 2010
- **HQ Location:** Berlin
- **Twitter:** @OMQ\_AI  
368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac3e9b45a69642717bb37eaa19951d9f663bbc1fe6b1980b2a6014b534abaa13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomq&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of OMQ Help | ChatGPT/GPT-4 Beta-Version?

**["Best AI chatbot and trendsetter"](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-8482444)**

**Rating:** 5.0/5.0 stars

_— Rajeev B._

[Read full review](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-8482444)

**["Efficient AI-Powered Customer Support Solution"](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-12655875)**

**Rating:** 4.0/5.0 stars

_— Pravesh K._

[Read full review](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-12655875)

### [Text](https://www.g2.com/products/text/reviews)

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Text?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Automation:** 6.7/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Text?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 42% Medium

#### What Do G2 Reviewers Say About Text?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **simplicity and helpful Copilot feature** , enhancing their ability to quickly access needed information.
- Users appreciate the **simplicity of call management** , finding it easy to navigate and utilize effectively.
- Users appreciate the **simplicity of the layout** , finding it helpful, especially with the Copilot feature.
- Users appreciate the **ease of use** , finding the layout simple and helpful to navigate for information.
- Users appreciate the **simple layout and helpful notification options** , with Copilot being a favorite for quick information access.

#### What Are Recent G2 Reviews of Text?

**["​​We stopped losing sales at the finish line"](https://www.g2.com/survey_responses/text-review-12471308)**

**Rating:** 5.0/5.0 stars

_— Jerry H._

[Read full review](https://www.g2.com/survey_responses/text-review-12471308)

**["Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications"](https://www.g2.com/survey_responses/text-review-12908204)**

**Rating:** 4.0/5.0 stars

_— Hussein M._

[Read full review](https://www.g2.com/survey_responses/text-review-12908204)

### [Vozy](https://www.g2.com/products/vozy/reviews)

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Vozy?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Vozy?

- **Seller:** [Vozy](https://www.g2.com/sellers/vozy)
- **Year Founded:** 2015
- **HQ Location:** Miami, Florida
- **Twitter:** @VozyEspanol  
154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea93adc3426ecf433cbd238d6c2ab2f77d7f1c1d5473e3e07fcca758dec80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvozy%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 45% Medium, 45% Small

#### What Are Recent G2 Reviews of Vozy?

**["A voicebot that doesn't seem like a voicebot. Awesome!"](https://www.g2.com/survey_responses/vozy-review-5134925)**

**Rating:** 5.0/5.0 stars

_— Andres A._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5134925)

**["With the voice assistant, we have managed to optimize management time, contact the debtors."](https://www.g2.com/survey_responses/vozy-review-5471761)**

**Rating:** 4.0/5.0 stars

_— Daniel P._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5471761)

#### What Are G2 Users Discussing About Vozy?

- [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for)

### [Actions for Jira Service Management](https://www.g2.com/products/actions-for-jira-service-management/reviews)

Enhance the self-service capabilities of your Customer Portal. Let your customers perform additional actions and interact more

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Actions for Jira Service Management?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Automation:** 6.7/10 (Category avg: 8.7/10)
- **Integrations:** 6.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Actions for Jira Service Management?

- **Seller:** [Deviniti](https://www.g2.com/sellers/deviniti)
- **Year Founded:** 2004
- **HQ Location:** Wrocław, Dolnośląskie
- **Twitter:** @deviniti\_voice  
806 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f77d4abc9989be971bf18b8e8e85588ebb835fe2cbb6bc17963ac24161be16a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeviniti%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
266 employees on LinkedIn®
- **Ownership:** NASDAQ: TEAM

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Actions for Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **effective tracking and logging** capabilities of Actions for Jira Service Management invaluable for managing tickets.

##### Cons

- Users find the **ticketing issues** can complicate tracking, suggesting improvements for easier access and management.

#### What Are Recent G2 Reviews of Actions for Jira Service Management?

**["It a good platform which makes ITSM operations very easy"](https://www.g2.com/survey_responses/actions-for-jira-service-management-review-9731942)**

**Rating:** 4.5/5.0 stars

_— Deepanshu E._

[Read full review](https://www.g2.com/survey_responses/actions-for-jira-service-management-review-9731942)

**["Jira"](https://www.g2.com/survey_responses/actions-for-jira-service-management-review-10732564)**

**Rating:** 4.0/5.0 stars

_— Verified User in Printing_

[Read full review](https://www.g2.com/survey_responses/actions-for-jira-service-management-review-10732564)

### [Agent IQ](https://www.g2.com/products/agent-iq/reviews)

Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Agent IQ?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Agent IQ?

- **Seller:** [Agent IQ](https://www.g2.com/sellers/agent-iq)
- **Company Website:** agentiq.com
- **Year Founded:** 2015
- **HQ Location:** Austin, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cbfb213a98f7f1561433c04f5b8b81d073d568d251ec6c7feded117181c9356&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagent-iq&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Agent IQ?

**["Personal, Direct Customer Chat Backed by Extremely Responsive Support"](https://www.g2.com/survey_responses/agent-iq-review-13243614)**

**Rating:** 5.0/5.0 stars

_— Lisa B._

[Read full review](https://www.g2.com/survey_responses/agent-iq-review-13243614)

**["Easy to Access and Understand"](https://www.g2.com/survey_responses/agent-iq-review-13243610)**

**Rating:** 5.0/5.0 stars

_— Barbara L._

[Read full review](https://www.g2.com/survey_responses/agent-iq-review-13243610)

### [Alphachat.ai](https://www.g2.com/products/alphachat-ai/reviews)

Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. \* Measure and increase resolution rate. \* Reduce agent workload and leave FAQ answering to the AI. \* Increase deflection rate in chat. \* Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy \* Immediate answers to questions 24/7 \* Intent detection and Natural Language Understanding. \* Measure AI answer quality. \* Answers in every language. \* Bot-to-human handover with built-in live chat. Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Alphachat.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Alphachat.ai?

- **Seller:** [alphachat.ai](https://www.g2.com/sellers/alphachat-ai)
- **Year Founded:** 2017
- **HQ Location:** Tallinn, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61044d5d2b463504b8157846cf616296e860ed06060779d662448f1b53391dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16179018&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Alphachat.ai?

**["Strong Chat Bot Platform that is perfect for scaling and automating customer contacts"](https://www.g2.com/survey_responses/alphachat-ai-review-4426870)**

**Rating:** 4.5/5.0 stars

_— Daniel W._

[Read full review](https://www.g2.com/survey_responses/alphachat-ai-review-4426870)

**["Improving customer contact efficiency while providing a very flexible solution"](https://www.g2.com/survey_responses/alphachat-ai-review-4426864)**

**Rating:** 5.0/5.0 stars

_— Dan-Stefan D._

[Read full review](https://www.g2.com/survey_responses/alphachat-ai-review-4426864)

### [AptEdge](https://www.g2.com/products/aptedge/reviews)

AptEdge is a Support Engineering AI built for the complex needs of software support teams. AptEdge unifies data from different knowledge bases that support teams use while also understanding the product context of an issue. AptEdge helps end users and Support teams resolve complex issues more quickly with high precision, while dynamically generating new knowledge articles to continuously enhance knowledge bases. AptEdge is trusted by leading enterprise software companies like SumoLogic, Mimecast, Cisco, Everbridge, and many others.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7

#### Who Is the Company Behind AptEdge?

- **Seller:** [AptEdge](https://www.g2.com/sellers/aptedge)
- **Year Founded:** 2021
- **HQ Location:** Redwood City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c0edcb808498b75f1b6508f3ab0601cce5261b4d3bb55f4a291f9951b5bb7eed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faptedge%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About AptEdge?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency** of AptEdge, streamlining information access and speeding up issue resolution.
- Users value the **efficient case management** system that consolidates information and speeds up issue resolution.
- Users value the **ease of use** of AptEdge, consolidating multiple resources into one efficient search location.
- Users appreciate the **seamless integration** of AptEdge, enabling efficient searches across multiple platforms in one place.
- Users appreciate the **intuitive search functionality** of AptEdge, accessing various platforms seamlessly from one location.

##### Cons

- Users express concerns about **inefficient search** functionality, impacting the accuracy of information in AptEdge.
- Users report a **lack of smoothness** in AptEdge, often receiving limited or conflicting answers from the responses provided.
- Users find the **ticket management cumbersome** , often needing to switch back to original applications to locate cases.
- Users struggle with **understanding issues** in AptEdge, as GPT often provides limited and sometimes conflicting information from search results.

#### What Are Recent G2 Reviews of AptEdge?

**["Great Tool with a lot of Potential for the Future of Customer Support"](https://www.g2.com/survey_responses/aptedge-review-8614488)**

**Rating:** 4.0/5.0 stars

_— Isabelle P._

[Read full review](https://www.g2.com/survey_responses/aptedge-review-8614488)

**["Packing all your resources together"](https://www.g2.com/survey_responses/aptedge-review-10042164)**

**Rating:** 4.0/5.0 stars

_— Paulo T._

[Read full review](https://www.g2.com/survey_responses/aptedge-review-10042164)

### [Atlas Support](https://www.g2.com/products/atlas-support/reviews)

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

**Average Rating:** 4.9/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Atlas Support?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Automation:** 6.7/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 2.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Atlas Support?

- **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc)
- **Year Founded:** 2021
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a0d25769830f7f662c3dc671f7e16ec4bc551ad739324df9894f2e37f79f5ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-support-inc&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 87% Small, 13% Medium

#### What Do G2 Reviewers Say About Atlas Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful support team** of Atlas Support for their responsiveness and tailored solutions, enhancing user experience.
- Users praise the **fast and responsive support team** of Atlas Support, ensuring a smooth and effective experience.
- Users praise the **ease of use** of Atlas Support, finding it intuitive and supportive for seamless customer interactions.
- Users value the **customizability** of Atlas Support, enabling tailored solutions that meet specific organizational needs.
- Users love the **intuitive interface** of Atlas Support, which simplifies navigation and enhances the overall user experience.

##### Cons

- Users suggest that improved **reporting capabilities** would enhance Atlas Support by offering deeper insights and custom analytics.
- Users find the **difficult implementation** process challenging initially, but successful setup leads to positive experiences.
- Users experience some **integration issues** with Atlas Support, requiring assistance during setup but overall enjoying the results.
- Users dislike the **ticketing issues** where Atlas creates new tickets for email replies, though it's not a major problem.
- Users find the **automatic ticket creation from email replies** inconvenient, though it’s not a major issue.

#### What Are Recent G2 Reviews of Atlas Support?

**["Efficient, User-Friendly, and Backed by a Great Support Team"](https://www.g2.com/survey_responses/atlas-support-review-10860948)**

**Rating:** 4.0/5.0 stars

_— Damian T._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948)

**["A Game-Changer for Our Team!"](https://www.g2.com/survey_responses/atlas-support-review-10580532)**

**Rating:** 5.0/5.0 stars

_— Eurish N._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532)

### [Botfuel](https://www.g2.com/products/botfuel/reviews)

Generate additional sales through your e-commerce website thanks to a Shopping Assistant and transform your customer service into a profit-generating service. Botfuel enables e-commerce teams to use chat as a conversion accelerator. - Automatically answer frequent customer service requests - Boost conversions, especially when your teams are offline, in the evening and over the weekend. - Engage hesitant visitors through personalised conversational campaigns - Enable up-to-date product recommendations and guide visitors in buying the right product Botfuel is a plug and play solution, deployable in a less than a week, used by e-commerce industry leaders.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Botfuel?

- **Seller:** [Botfuel](https://www.g2.com/sellers/botfuel)
- **Year Founded:** 2016
- **HQ Location:** Paris, FR
- **Twitter:** @botfuel  
1,495 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6c67f3cf85d851c4ef17500a3efee73308b687ecb610fb138327dbb025da3e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10593826&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Botfuel?

**["Amazing bot building I experienced till now"](https://www.g2.com/survey_responses/botfuel-review-7194130)**

**Rating:** 4.5/5.0 stars

_— Akshada Jalindar D._

[Read full review](https://www.g2.com/survey_responses/botfuel-review-7194130)

**["Best Platform for Personalized Chatbots"](https://www.g2.com/survey_responses/botfuel-review-8362086)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/botfuel-review-8362086)

### [Calix One](https://www.g2.com/products/calix-one/reviews)

Calix is an AI and cloud platform company that helps communications service providers (CSPs) transform into communications experience providers (CXPs) that deliver exceptional experiences to subscribers and communities. Through Calix One, the world’s leading AI-native broadband platform, CXPs can securely activate agentic AI to acquire new subscribers, grow revenue from existing subscribers, and build loyalty across residential, business, and MDU markets.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Calix One?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Calix One?

- **Seller:** [Calix](https://www.g2.com/sellers/calix)
- **Company Website:** www.calix.com
- **Year Founded:** 1999
- **HQ Location:** San Jose, California, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3eaaa87fac1a007c6fc2c68254e5beed70cf3fd03d390b602d3c06328b7df9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalix&secure%5Burl_type%5D=linkedin_company_website)  
2,363 employees on LinkedIn®
- **Ownership:** NYSE: CALX

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Calix One?

**["Amazing tool, user-friendly!"](https://www.g2.com/survey_responses/calix-one-review-7908239)**

**Rating:** 5.0/5.0 stars

_— Jose P._

[Read full review](https://www.g2.com/survey_responses/calix-one-review-7908239)

**["Simplifies customer care. Improves operational efficiency."](https://www.g2.com/survey_responses/calix-one-review-8504367)**

**Rating:** 4.5/5.0 stars

_— Sandeep N._

[Read full review](https://www.g2.com/survey_responses/calix-one-review-8504367)

#### What Are G2 Users Discussing About Calix One?

- [What is Calix Cloud used for?](https://www.g2.com/discussions/what-is-calix-cloud-used-for)

- [‹ Prev ‹ Prev](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=16#product-list)
- [1](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score#product-list)
- [2](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=2#product-list)
- …
- [13](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=13#product-list)
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- [15](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=15#product-list)
- [16](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=16#product-list)
- 17
- [18](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=18#product-list)
- [19](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=19#product-list)
- [20](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=20#product-list)
- [21](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=21#product-list)
- …
- [28](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=28#product-list)
- [29](/categories/customer-self-service?hsCtaTracking=a7be119c-80bb-487c-8a4f-b96663dc1297%7C1a964822-0637-4e23-af60-86ad273ee6f7&order=g2_score&page=29#product-list)
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Spotlight Categories

[Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

[SAP Store Software](https://www.g2.com/categories/sap-store)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Core HR Software](https://www.g2.com/categories/core-hr)

[Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity.

### Core Capabilities of Customer Self-Service Software

To qualify for inclusion in the Customer Self-Service category, a product must:

- Provide information to customers without human interaction
- Assist end users in completing common tasks
- Provide 24-hour support to customers seeking assistance
- Organize and distribute information for commonly asked questions

### Common Use Cases for Customer Self-Service Software

Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include:

- Building branded knowledge bases and help centers with tutorials and FAQs
- Deploying digital or voice chatbots to handle simple requests across web and phone channels
- Providing on-screen contextual guidance to help customers complete tasks without agent assistance

### How Customer Self-Service Software Differs from Other Tools

Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support.

### Insights from G2 on Customer Self-Service Software

Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption.

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