# Best Customer Self-Service Software - Page 25

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,900+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-04T08%3A50%3A38Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%3Ffrom%3Dmergeek.com%26page%3D25&secure%5Btoken%5D=426468457eda6bf2a55045934d09d1ce525f93d64dc47c739f19d564e05923e5&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [HDA ESM](https://www.g2.com/products/hda-esm/reviews)

HDA ESM is the AI-powered Enterprise Service Management platform by PAT (Zucchetti Group) that keeps enterprises running. It unifies IT and business service workflows — ITSM, HR, facilities, customer care — in one omnichannel platform with native AI, no-code automation, and rapid time-to-value. Trusted by enterprise organizations across banking, energy, retail, and manufacturing, HDA ESM delivers ServiceNow-class capabilities with European data sovereignty and a fraction of the complexity. 𝐇𝐃𝐀 - 𝐊𝐞𝐞𝐩𝐬 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐑𝐮𝐧𝐧𝐢𝐧𝐠. HDA is the Enterprise Service Management (ESM) platform developed by PAT, a Zucchetti Group company and the leading Italian native player in the ESM market. HDA enables medium and large organizations to design, automate, and continuously improve every service process - from IT Service Management to HR, facilities, procurement, and customer care - on a single, unified platform. 𝐎𝐧𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐞𝐯𝐞𝐫𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. HDA combines an ITIL-aligned service desk, a powerful no-code/low-code workflow engine, a self-service portal, omnichannel request management (email, web, chat, phone), SLA and contract management, CMDB integration, and advanced reporting dashboards. Business departments can launch new digital services in days, not months, without writing code. 𝐀𝐈 𝐚𝐭 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞. HDA embeds artificial intelligence throughout the service lifecycle: intelligent ticket classification and routing, an AI-powered virtual agent that resolves requests before they ever reach an operator, agent-assist suggestions, and knowledge automation. The upcoming DEFLECTION release pushes this further, focusing on autonomous resolution and dramatic reduction of L1 workload — measurably lowering cost-per-ticket while improving employee and customer experience. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐛𝐮𝐫𝐝𝐞𝐧. Organizations choose HDA as a concrete alternative to overweight ITSM suites: faster implementation, transparent licensing, direct access to the vendor's own consultants, and full European data sovereignty — a critical requirement for banks, utilities, healthcare, and public administration. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐚𝐭 𝐬𝐜𝐚𝐥𝐞. PAT serves 350+ clients - 80% of them enterprise - across 50 countries, spanning banking, insurance, energy, manufacturing, retail, telco, and the public sector. Customers rely on HDA to manage millions of service interactions per year, with deployments ranging from mid-market service desks to 200,000+ user environments. 𝐖𝐡𝐲 𝐭𝐞𝐚𝐦𝐬 𝐥𝐨𝐯𝐞 𝐇𝐃𝐀: rapid time-to-value, genuine flexibility of the process engine, an AI roadmap that delivers today, and a vendor that acts as a partner - not a ticket number. HDA. Keeps Enterprises Running

#### Who Is the Company Behind HDA ESM?

- **Seller:** [Pat - Zucchetti Group](https://www.g2.com/sellers/pat-zucchetti-group)
- **Year Founded:** 1992
- **HQ Location:** Montebelluna, Veneto
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cba214c21539e1d69bbe66ef3a7b8d9381600524985f2d5f8ebfb9f6dfd6cfd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpat-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
132 employees on LinkedIn®
- **Phone:** 0423 600 531

### [HelperHat](https://www.g2.com/products/helperhat/reviews)

HelperHat is an AI-powered customer support software designed to assist businesses in providing affordable and reliable customer service from their websites. By installing HelperHat on your website, your business can offer 24/7 AI-powered customer support, ensuring that customer inquiries are handled efficiently, quickly, and accurately. Available on iOS, Android, and the Web, HelperHat makes it easy to manage customer support across all platforms. Key Features: AI-Powered Live Chat: Leverage advanced AI technology to deliver immediate, accurate responses using content directly from your website and uploaded files. Easy Integration: Compatible with 99.99% of websites, including WordPress, Shopify, Wix, and Squarespace. Simply add a snippet of code to get started. Multi-Platform Access: Manage customer support effortlessly across iOS, Android, and Web platforms. Customizable Interface: Match the chat bubble to your branding with a selection of 20 vibrant icons. Team Collaboration: Add multiple team members at no extra cost to manage customer support, allowing seamless handoffs when AI assistance isn't sufficient. Real-Time Notifications: Receive instant push notifications and emails whenever a customer requests a live agent, ensuring timely human intervention. Spam Filtering: Focus on genuine inquiries with AI-powered spam detection that keeps your inbox clutter-free. Unlimited Concurrent Chats: Handle unlimited customer inquiries simultaneously without delays. Why Choose HelperHat? HelperHat stands out by providing the most affordable solution for businesses aiming to enhance customer support without extensive resources. Its advanced AI models ensure high accuracy, pulling information directly from your website and uploaded documents to provide up-to-date responses. Unlike other services, HelperHat allows unlimited team members at no extra cost, making it ideal for growing businesses. Elevate Your Customer Support Experience Provide exceptional service around the clock and keep your customers satisfied with HelperHat. For more information, visit HelperHat's website.

#### Who Is the Company Behind HelperHat?

- **Seller:** [Nunuworks](https://www.g2.com/sellers/nunuworks)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Heyy](https://www.g2.com/products/heyy-group-heyy/reviews)

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

#### Who Is the Company Behind Heyy?

- **Seller:** [Heyy Group](https://www.g2.com/sellers/heyy-group)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d9de4c64598e096f7345ae60bd58de3fae3d8480c2ce84440d905f3ab4c6fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyy-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [InfiniteKM Contact Centers](https://www.g2.com/products/infinitekm-contact-centers/reviews)

InfiniteKM provides easy access to the knowledge needed to deliver consistent CX results, aligned to corporate objectives, across all channels.

#### Who Is the Company Behind InfiniteKM Contact Centers?

- **Seller:** [InfiniteKM](https://www.g2.com/sellers/infinitekm)
- **Year Founded:** 2012
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6814637c79619b06d95a2500bd98663f90fdf0846b7d09e8b3363c53761545cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11173416&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Interactions IVA](https://www.g2.com/products/interactions-iva/reviews)

With Interactions Intelligent Virtual Assistant, it's easier than ever for you and your customers to interact and get things done.

#### Who Is the Company Behind Interactions IVA?

- **Seller:** [Interactions](https://www.g2.com/sellers/interactions)
- **Year Founded:** 2004
- **HQ Location:** Franklin, US
- **Twitter:** @interactionsco  
1,975 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddc9bf6911b7e4895758a434e49c39d70fe2ce31097381492c6aeab0ae517c03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteractions-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
267 employees on LinkedIn®

### [Invent](https://www.g2.com/products/invent/reviews)

Invent AI Assistants: Omnichannel AI Platform for Automated Customer Service, Voice & Chatbot Automation, and White‑Label Solutions Invent AI Assistants is a powerful omnichannel AI platform that empowers companies to create, deploy, and manage intelligent virtual assistants for chat, voice, and live agent support across all major messaging channels and platforms. Our solution enables businesses to deliver fast, consistent, and scalable customer service automation, significantly reducing cost per conversation while improving customer satisfaction. Invent seamlessly integrates with over 140 business tools, WhatsApp Buisness, Instagram, Gmail, including top CRMs, email providers, calendars, and payment gateways, allowing AI assistants to automate real business actions such as booking appointments, processing payments, updating records, and more. Unlike basic chatbots that only reply, Invent's AI assistants take action and solve customer inquiries end-to-end. Designed for modern enterprise needs, our platform features: ✧ Unified inbox for seamless collaboration between AI and human support agents ✧ Multi-organization and multi-vertical support for agencies or large enterprises ✧ Advanced analytics for actionable insights and performance tracking ✧ Custom integrations to fit any workflow ✧ SOC 2 Type II compliant security for peace of mind ✧ No limits on the number of AI assistants, use cases, or support agents Invent is also a fully white-label AI assistant platform, customize branding, logo, domain, support portal, roles, and permissions so your digital customer service feels entirely your own. Experience the easiest way to launch omnichannel customer support automation, integrate with your favorite software in one click, and deliver smarter, faster customer experiences across chat, voice, and messaging apps.

#### Who Is the Company Behind Invent?

- **Seller:** [Zydeer](https://www.g2.com/sellers/zydeer)
- **Year Founded:** 2025
- **HQ Location:** Miami, Florida, US 
- **Twitter:** @UseInvent  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb9a3df2b436b1e9ccb7ea15a14fccb74344f10d4a68886e0a2daafb138ec23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzydeer%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [iX Hello](https://www.g2.com/products/ix-hello/reviews)

iX Hello redefines how businesses engage with customers, offering smarter, multimodal, customer-facing AI assistants that are intuitive to create, fully customizable, and seamlessly integrated across the enterprise. Engineered for immediate impact, iX Hello empowers teams to deliver exceptional, meaningful interactions at scale.

#### Who Is the Company Behind iX Hello?

- **Seller:** [Concentrix](https://www.g2.com/sellers/concentrix)
- **Year Founded:** 2010
- **HQ Location:** Newark, California, United States
- **Twitter:** @Concentrix  
15,386 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3849d1d32bf57f52075b24b655e465aeb815eea21f64f7be3a230e163d342d2d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconcentrix%2F&secure%5Burl_type%5D=linkedin_company_website)  
172,255 employees on LinkedIn®
- **Ownership:** NASDAQ: CNXC

### [Kelverion Self Service Automation Portal](https://www.g2.com/products/kelverion-self-service-automation-portal/reviews)

The Automation Portal is a sophisticated software solution designed to streamline the entry point of automation, providing a user-friendly interface for both setup and end users. This platform enables self-service capabilities to Trigger, Track and Report automation, allowing organizations to efficiently manage and request IT services through a modern web interface. With its adaptable design, the Automation Portal caters to a diverse range of users, from IT teams to end users, ensuring that automation processes are accessible and easy to navigate. Targeted primarily at organizations looking to enhance their IT service management, the Automation Portal simplifies the implementation of self-service automation solutions. Its straightforward setup process eliminates the need for extensive requirements, enabling rapid deployment and immediate access to automation functionalities. This flexibility is particularly beneficial for businesses aiming to optimize their operational efficiency without the burden of complex configurations. The availability of a mobile application for Apple iPhones further extends the portal's usability, allowing users to manage automation tasks on the go. Key features of the Automation Portal include a comprehensive dashboard that provides real-time insights into time and cost savings achieved through automation. Users can easily monitor requests by state and identify the top ten requests, facilitating informed decision-making. The portal supports both on-premise and cloud-hosted deployments, ensuring that organizations can choose the deployment method that best fits their infrastructure. As a modern single-page web application, it delivers rapid responses to user interactions, enhancing the overall user experience. Security is a paramount consideration for the Automation Portal, which utilizes Microsoft Entra ID for authentication, ensuring enterprise-grade user protection. The platform's full REST API allows for seamless interactions and improved performance, making it compatible with various automation engines, including Power Automate, Logic Apps, Ansible, System Center Orchestrator, Azure Automation and PowerShell. Additionally, the ready-to-configure Orchestrator Integration Pack and Azure Automation Integration Module simplify integration into existing runbooks, while the capability to interface with other automation platforms via REST API and Webhook enhances its versatility. The Automation Portal stands out in its category by offering high availability support through Windows Network Load Balancing, ensuring consistent performance even during peak usage. Its comprehensive features and user-centric design make it a valuable tool for organizations seeking to leverage automation for improved IT service delivery and operational efficiency.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Kelverion Self Service Automation Portal?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Kelverion Self Service Automation Portal?

- **Seller:** [Kelverion Inc](https://www.g2.com/sellers/kelverion-inc)
- **Year Founded:** 2010
- **HQ Location:** Orlando, US
- **Twitter:** @Kelverion\_  
1,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=687c0f1146b06043cbab5529270c0147499398fab7f6790e97b665d8a9b0b0cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkelverion-automation%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Kelverion Self Service Automation Portal?

**["Review after almost 2 years using"](https://www.g2.com/survey_responses/kelverion-self-service-automation-portal-review-11334343)**

**Rating:** 4.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/kelverion-self-service-automation-portal-review-11334343)

### [Kineto Self-service Kiosk Solution](https://www.g2.com/products/kineto-self-service-kiosk-solution/reviews)

IntelParcel Self-Service Kiosk is a smart, multi-purpose solution designed to help businesses automate customer-facing services and deliver faster, more reliable experiences. Tailored for telecom, fintech, and high-traffic industries, the kiosks combine durable hardware with secure, cloud-based software to simplify transactions and reduce operational costs. With modular design and customizable workflows, IntelParcel kiosks support diverse use cases, including: - SIM vending & telecom services – Instant SIM card purchase, activation, and top-ups - Mobile top-ups & bill payments – Customers can pay utility, telecom, and service bills quickly - Self-ordering & check-ins/outs – Ideal for hospitality, travel, and retail environments - Financial transactions – Secure deposits, withdrawals, account inquiries, and cashless payments - Ticket booking & reservations – Transport, cinema, and event ticketing made simple Key Features & Benefits: 1. 24/7 Service Availability – Extend customer service beyond working hours 2. Seamless Integrations – Works with payment gateways, ERP, POS, and CRM systems 3. Scalable Deployment – From standalone kiosks to nationwide networks 4. Real-Time Monitoring & Analytics – Track usage, transactions, and uptime remotely 5. Custom Branding Options – Tailor the kiosk design and interface to your brand IntelParcel Self-Service Kiosk helps businesses reduce queues, improve customer convenience, and generate new revenue streams while minimizing staffing requirements. By delivering automation at scale, it enhances customer engagement and future-proofs service delivery for telecom, fintech, retail, hospitality, and beyond. Best For: - Telecom operators & mobile service providers - Fintech & banking institutions - Utility service providers - Hospitality & travel companies - Retail & entertainment businesses

#### Who Is the Company Behind Kineto Self-service Kiosk Solution?

- **Seller:** [Kineto](https://www.g2.com/sellers/kineto-2026-07-13)
- **Year Founded:** 2021
- **HQ Location:** Istanbul, Turkey
- **Twitter:** @KinetoTech  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af5fe4135287fcd63ccf227ef8f1d120bbc1b8008ac6807c07ca67957428cf6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkinetotechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Klart AI](https://www.g2.com/products/klart-ai/reviews)

Klart AI is an enterprise AI agent platform that enables organizations to deploy, manage, and scale autonomous AI employees across their teams, without engineering resources. Unlike single-purpose AI tools, Klart AI is a full platform. It combines a library of pre-built specialized agents, a no-code custom agent builder, a deep integration layer connecting to existing tools and data sources, and a centralized admin console to govern all AI activity across the organization. Every agent operates on the company's own verified knowledge, not generic internet data, making every response traceable, accurate, and compliant. PRE-BUILT AI AGENTS FOR EVERY FUNCTION Klart AI ships with 8 specialized AI agents, each purpose-built for a specific business function and deployable in minutes. Klarty is the Executive Assistant. It handles emails, retrieves knowledge, coordinates tasks, drafts responses, and executes actions across connected tools. It is the primary AI employee for any knowledge worker. Lyra is the Customer Support Expert. It resolves customer questions autonomously using verified company sources, routes complex issues to the right teams, and deflects repetitive tickets at scale. Enterprise customers use Lyra to achieve 80% first-contact resolution. Justa is the Legal Advisor. It reviews contracts, flags legal risks, drafts legal clauses, and provides jurisdiction-aware guidance using verified legal sources. Designed for legal, procurement, and finance teams. Calla is the AI Copywriter. It writes on-brand copy and drafts content across sales, marketing, and internal communications, using company brand guidelines as a live data source. Marcus is the Leadership and Management Advisor. It supports managers in decision-making, team communication, conflict resolution, and organizational navigation. Built for leaders who need structured, situational guidance at scale. Atlas is the SEO and Website Expert. It analyzes website performance, search rankings, and traffic data to produce actionable SEO recommendations and content strategies. Cairo is the Data Analyst. It connects to databases, spreadsheets, and data sources so any non-technical employee can query business data in plain language and get instant, structured results. Ilber is the AI Researcher. It conducts deep, source-grounded research and turns complex information into structured, reliable reports, removing the manual research burden from knowledge teams. BUILD YOUR OWN AI AGENT, NO CODE REQUIRED Beyond the pre-built agents, Klart AI includes a no-code Custom Agent Builder. Any team can create a purpose-specific AI agent by defining its role, connecting the relevant data sources, enabling the right tools, and setting access permissions. Custom agents have been deployed across sales, HR, IT support, onboarding, operations, finance, and more, configured in minutes and fully governed from the admin console. CONNECT TO YOUR ENTIRE TECH STACK Klart AI integrates with the tools teams already use. Current integrations include Slack, Microsoft Teams, Gmail, Chat Widget, WhatsApp, Confluence, Zendesk, Zoomin, Jira, Google Drive, Dropbox, OneDrive, Salesforce, Notion, BambooHR, Workday, and SAP. Agents can read from, write to, and take action across these systems, not just retrieve information from them. This means an agent can draft and send an email, create a Jira ticket, update a Salesforce record, or generate a document as part of a single conversation. KLART BRAIN, PERSISTENT WORKSPACE MEMORY Every Klart agent is powered by Klart Brain, a shared intelligence layer that combines company knowledge, conversation history, and long-term memory. It indexes content from connected data sources including Confluence, Notion, Google Drive, OneDrive, Jira, and uploaded documents, using vector embeddings for semantic search. Agents do not just search keywords. They understand context and retrieve the most relevant, source-cited answer every time. DEPLOYED WHERE YOUR TEAMS WORK Klart AI operates across Slack, Microsoft Teams, web chat, WhatsApp, and external customer-facing channels, with consistent behavior, permissions, and governance regardless of which surface employees or customers use. BUILT FOR ENTERPRISE The platform includes role-based access control, per-team data isolation, usage analytics, resolution tracking, and a full audit trail. Hosted on AWS EU infrastructure. GDPR and CCPA compliant. SOC 2 compliant practices across all data handling. Supports 50+ languages. PROVEN AT SCALE Used by 100,000+ active users across 20+ industries and 5 continents. 96% CSAT. Founded in 2023 and headquartered in Paris, France. Available on Trial, Pro, and Enterprise plans.

#### Who Is the Company Behind Klart AI?

- **Seller:** [Klart AI](https://www.g2.com/sellers/klart-ai)
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3a38111e8289e6209e9b8b9425ac6bd21a622154d2607c195f023043562f827&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklart-ai&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Lulichat](https://www.g2.com/products/lulichat/reviews)

Lulichat is a smart, AI-powered messaging platform designed to enhance business communication and customer engagement. It enables seamless real-time chat, integrates across multiple platforms, and supports file sharing, voice messages, and automated responses. Whether for internal team collaboration or customer support, Lulichat streamlines communication, reduces response times, and improves overall efficiency.

#### Who Is the Company Behind Lulichat?

- **Seller:** [Lulifiber](https://www.g2.com/sellers/lulifiber)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d00cb7ffa19262ea2765bf4663bc82cfece921bd8ce8784130d8b420b03f6081&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flulichat&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Magento 2 FAQ Extension by FMEextensions](https://www.g2.com/products/magento-2-faq-extension-by-fmeextensions/reviews)

Properly organized Frequently Asked Questions (FAQs) greatly reduce your customer support work and improve customer’s shopping experience. When a customer does not find an answer to the question he is looking for, he is most likely to abandon the page as no one wants to purchase a product or do business when he has answered questions. The Magento 2 FAQ extension by FMEextensions allows you to add an FAQ page to your Magento 2 store. You can display FAQs under relevant topics so that customers jump to the topic related to the question they are looking for. The extension provides the following features. - Create unlimited FAQs - Display FAQs on a dedicated page - Display FAQs anywhere using FAQ block - Display FAQs in accordion style - Divide FAQs in topics

#### Who Is the Company Behind Magento 2 FAQ Extension by FMEextensions?

- **Seller:** [FMEextensions](https://www.g2.com/sellers/fmeextensions)
- **Year Founded:** 2009
- **HQ Location:** Canada
- **Twitter:** @FMEextension  
704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a597d3888127b6b2c70ba4fe2d454f6e76f80214db5de5b5fca9b51c33b1d62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffmeextensions&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Mava](https://www.g2.com/products/mava/reviews)

Mava is the go-to product for customer operations when managing a business with a critical community spread across multiple channels. Manage support requests from web chat, email, Telegram & Discord from one shared inbox. Track support metrics and improve support operations. Use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.

#### Who Is the Company Behind Mava?

- **Seller:** [Mava](https://www.g2.com/sellers/mava)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee7139d1b1fd1537ee3b9e4d5a6bf37d007019f7a51c391e3fcf3172bc036138&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmava-app&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Messaging Studio by 1440](https://www.g2.com/products/messaging-studio-by-1440/reviews)

1440 streamlines conversations with a unified messaging inbox, enables mobile employees to message on Salesforce’s native channels (such as SMS and WhatsApp) and extends channel support for Google, Instagram, X, LINE, and Kakaotalk.

#### Who Is the Company Behind Messaging Studio by 1440?

- **Seller:** [Cloud Conversion](https://www.g2.com/sellers/cloud-conversion)
- **Year Founded:** 2009
- **HQ Location:** Park City, UT
- **Twitter:** @1440io  
1,328 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb02661d6f326f9f6b2193e81e7e14689c10ac54f92ba83fc1fd464f0ce8e24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1440io%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

### [Microcasting Customer Experience Platform](https://www.g2.com/products/microcasting-customer-experience-platform/reviews)

Microcasting provides an end-to-end customer experience platform that revolutionizes the customer journey through AI-driven content transformation. Connect with your prospects and customers on a deeper level through engaging content, personalized learning paths, and interactive learning.

#### Who Is the Company Behind Microcasting Customer Experience Platform?

- **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting)
- **Year Founded:** 2022
- **HQ Location:** Petaluma, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0fa100893eee5cf3456e9d805b23fc8d34d849e21dbb240c7cd101b2c76db23&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrocasting&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=24#product-list)
- [1](/categories/customer-self-service?from=mergeek.com&order=g2_score#product-list)
- [2](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=2#product-list)
- …
- [21](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=21#product-list)
- [22](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=22#product-list)
- [23](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=23#product-list)
- [24](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=24#product-list)
- 25
- [26](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=26#product-list)
- [27](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=27#product-list)
- [28](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=28#product-list)
- [29](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=29#product-list)
- [Next ›Next ›](/categories/customer-self-service?from=mergeek.com&order=g2_score&page=26#product-list)

Spotlight Categories

[Demo Automation Software](https://www.g2.com/categories/demo-automation)

[Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Customer self-service software provides end users, prospects, and customers with a platform to access information and resolve issues independently, without needing live chat or support representatives, empowering faster resolutions, improving customer satisfaction, and increasing service agent productivity.

### Core Capabilities of Customer Self-Service Software

To qualify for inclusion in the Customer Self-Service category, a product must:

- Provide information to customers without human interaction
- Assist end users in completing common tasks
- Provide 24-hour support to customers seeking assistance
- Organize and distribute information for commonly asked questions

### Common Use Cases for Customer Self-Service Software

Support and customer experience teams use self-service tools to deflect common inquiries and give customers on-demand access to help. Common use cases include:

- Building branded knowledge bases and help centers with tutorials and FAQs
- Deploying digital or voice chatbots to handle simple requests across web and phone channels
- Providing on-screen contextual guidance to help customers complete tasks without agent assistance

### How Customer Self-Service Software Differs from Other Tools

Customer self-service is a common feature of [help desk software](https://www.g2.com/categories/help-desk), but dedicated self-service platforms go deeper, offering knowledge base management, [chatbot](https://www.g2.com/categories/chatbots) integration with [live chat software](https://www.g2.com/categories/live-chat), and conversational IVR capabilities. Contextual guidance solutions like [digital adoption platforms](https://www.g2.com/categories/digital-adoption-platform) extend self-service by providing in-product, on-screen assistance that helps customers complete tasks without contacting support.

### Insights from G2 on Customer Self-Service Software

Based on category trends on G2, knowledge base management and chatbot deflection capabilities stand out as top strengths. These platforms deliver reductions in ticket volume and improvements in first-contact resolution as primary outcomes of adoption.

Show More