# Best Customer Self-Service Software for Small Business - Page 2

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=2743&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=574&focus%5B%5D=25617&focus%5B%5D=61400&focus%5B%5D=5494)

Highlighted products: Zoho Desk, Jotform AI Agents, HubSpot Service Hub, Fin, Zendesk for Customer Service, Re:amaze, Tidio, and Agentforce Service (formerly Salesforce Service Cloud).

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=re-amaze&focus%5B%5D=tidio&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&segment=small-business)

**Sponsored**

### Spekit

Spekit is the Rep Acceleration Platform that turns GTM knowledge and unified deal intelligence into in-workflow insights, coaching, actions and buyer-ready experiences, so revenue teams can ramp fast, stay fast, and win more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-10T08%3A33%3A39Z&secure%5Bdisplayable_resource_id%5D=1033&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=59578&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=59578&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=e7a4ff8230a2fa10c3125b7ae469fa6c0ea1f14d7f4b09d8fc37d98b24b76915&secure%5Burl%5D=https%3A%2F%2Fspekit.com%2F&secure%5Burl_type%5D=company_website)

### [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews)

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

**Average Rating:** 4.4/5.0

**Total Reviews:** 249

#### How Do G2 Users Rate SAP Service Cloud?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAP Service Cloud?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Consultant
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 39% Medium, 34% Large

#### What Do G2 Reviewers Say About SAP Service Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SAP Service Cloud, simplifying customer management and boosting productivity.
- Users appreciate the **robust customization tools** of SAP Service Cloud, enhancing functionality and streamlining customer interactions.
- Users value the **efficiency** of SAP Service Cloud, appreciating streamlined operations and improved service delivery across channels.
- Users value the **comprehensive visibility** of SAP Service Cloud, enhancing customer service efficiency and team collaboration.
- Users value the **automated processes** in SAP Service Cloud for efficiently managing and tracking customer issues.

##### Cons

- Users find the **complexity** of SAP Service Cloud overwhelming, especially for newcomers navigating its numerous features and integrations.
- Users find the **steep learning curve** of SAP Service Cloud challenging, with complex configuration and customization hurdles.
- Users find the **steep learning curve** of SAP Service Cloud challenging, especially with complex configurations and customization.
- Users often struggle with the **complex and outdated interface** , which hinders their overall experience and navigation.
- Users often find the SAP Service Cloud interface **not intuitive** , leading to a challenging learning curve for newcomers.

#### What Are Recent G2 Reviews of SAP Service Cloud?

**["SAP Service Cloud Keeps Customer Service Organized and Collaborative"](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)**

**Rating:** 4.0/5.0 stars

_— Mr. Prakash G._

[Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)

**["Comprehensive Integration and Insights, Minor UI Hurdles"](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)**

**Rating:** 5.0/5.0 stars

_— Carl N._

[Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)

#### What Are G2 Users Discussing About SAP Service Cloud?

- [What is SAP Service Cloud used for?](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for)

### [eDesk](https://www.g2.com/products/edesk/reviews)

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!

**Average Rating:** 4.5/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate eDesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Personalization:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind eDesk?

- **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software)
- **Company Website:** www.xsellco.com
- **HQ Location:** Dublin, Dublin
- **Twitter:** @XSellco  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e87da3e3f67b9de93f51fc954ec72eaf1afb90205a25287387943ed52a4cb7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fedeskdotcom%2F&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Retail, Automotive
- **Company Size:** 77% Small, 14% Medium

#### What Do G2 Reviewers Say About eDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find eDesk's **ease of use** impressive, benefiting from intuitive design and efficient, supportive assistance.
- Users highlight the **prompt and helpful customer support** from eDesk, enhancing their overall experience and efficiency.
- Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms.
- Users value the **time-saving centralization** of eDesk, enhancing efficiency and collaboration across customer support channels.
- Users appreciate the **time-saving template feature** of eDesk, enhancing efficiency in customer service tasks.

##### Cons

- Users find the **learning curve steep** , as advanced settings and workflows require time to master and understand.
- Users experience **ticketing issues** with filtering, automatic categorization, and duplicate ticket creation affecting their workflow.
- Users find the pricing of eDesk to be **quite steep** , making it prohibitive for smaller businesses and larger teams.
- Users find eDesk's interface **not intuitive** , requiring time to understand advanced settings and workflows effectively.
- Users find the **automatic ticket categorization frustrating** , as it complicates management and impedes workflow efficiency.

#### What Are Recent G2 Reviews of eDesk?

**["User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries"](https://www.g2.com/survey_responses/edesk-review-12971636)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/edesk-review-12971636)

**["Easy Setup and Fast, Helpful Support for New eDesk Users"](https://www.g2.com/survey_responses/edesk-review-12251088)**

**Rating:** 4.5/5.0 stars

_— Angie S._

[Read full review](https://www.g2.com/survey_responses/edesk-review-12251088)

### [WalkMe](https://www.g2.com/products/walkme/reviews)

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 564

#### How Do G2 Users Rate WalkMe?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.2/10 (Category avg: 8.7/10)
- **Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Personalization:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind WalkMe?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Instructional Designer, Digital Adoption Specialist
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 60% Large, 28% Medium

#### What Do G2 Reviewers Say About WalkMe?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly.
- Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption.
- Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues.
- Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding.
- Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support.

##### Cons

- Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively.
- Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation.
- Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently.
- Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs.
- Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates.

#### What Are Recent G2 Reviews of WalkMe?

**["WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go"](https://www.g2.com/survey_responses/walkme-review-12997160)**

**Rating:** 5.0/5.0 stars

_— Stephen L._

[Read full review](https://www.g2.com/survey_responses/walkme-review-12997160)

**["Bridging the Gap Between Technology and User Adoption"](https://www.g2.com/survey_responses/walkme-review-9892459)**

**Rating:** 5.0/5.0 stars

_— Sheila Ruth V._

[Read full review](https://www.g2.com/survey_responses/walkme-review-9892459)

#### What Are G2 Users Discussing About WalkMe?

- [What is WalkMe used for?](https://www.g2.com/discussions/what-is-walkme-used-for)

### [Fullstory](https://www.g2.com/products/fullstory/reviews)

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,033

#### How Do G2 Users Rate Fullstory?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fullstory?

- **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory)
- **Company Website:** www.fullstory.com
- **Year Founded:** 2014
- **HQ Location:** Atlanta, GA
- **Twitter:** @fullstory  
4,890 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website)  
559 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Fullstory?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks.
- Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly.
- Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights.
- Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior.
- Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences.

##### Cons

- Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively.
- Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory.
- Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications.
- Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities.
- Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively.

#### What Are Recent G2 Reviews of Fullstory?

**["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)**

**Rating:** 4.5/5.0 stars

_— Federico M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865)

**["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)**

**Rating:** 5.0/5.0 stars

_— Bobbi M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876)

#### What Are G2 Users Discussing About Fullstory?

- [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote
- [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment
- [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work)
- [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com)
- [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost)

### [Gladly](https://www.g2.com/products/gladly/reviews)

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 9.2/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [LiveChat](https://www.g2.com/products/livechat/reviews)

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 786

#### How Do G2 Users Rate LiveChat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind LiveChat?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Small, 37% Medium

#### What Do G2 Reviewers Say About LiveChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents.
- Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects.
- Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers.
- Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively.
- Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support.

##### Cons

- Users find the **interface not intuitive** , making it hard to locate settings and navigate between features.
- Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times.
- Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods.
- Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features.
- Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information.

#### What Are Recent G2 Reviews of LiveChat?

**["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/livechat-review-13039388)

**["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)**

**Rating:** 4.0/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/livechat-review-12764598)

#### What Are G2 Users Discussing About LiveChat?

- [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for)

### [Richpanel](https://www.g2.com/products/richpanel/reviews)

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

**Average Rating:** 4.7/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Richpanel?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Richpanel?

- **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel)
- **Year Founded:** 2019
- **HQ Location:** San Jose, California
- **Twitter:** @Richpanel  
363 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1dc4c0eef9708c493004c3327a750da26755781f7874a0a28ac957fcb4e8975&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13686962%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Manager
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 82% Small, 17% Medium

#### What Do G2 Reviewers Say About Richpanel?

_AI-generated summary from verified user reviews_

##### Pros

- Users highly value the **exceptional customer support** from Richpanel, appreciating quick responses and effective assistance.
- Users find Richpanel's **ease of use** invaluable, enhancing their customer service experience with a user-friendly interface.
- Users value the **helpful support** from Richpanel, enhancing their customer service and problem-solving capabilities.
- Users are impressed by the **quick response** from Richpanel’s support team, ensuring timely assistance and resolution of issues.
- Users appreciate the **efficiency through automation** in Richpanel, significantly improving organization and response times for support teams.

##### Cons

- Users face **integration issues** with Richpanel, wishing for better compatibility with more software options.
- Users find **chat limitations** in Richpanel hinder organization and effectiveness, affecting overall user experience.
- Users feel a **lack of features** in Richpanel, particularly concerning documentation and API integration options.
- Users find Richpanel **not user-friendly** , struggling with organization, complicated setups, and lacking in automation features.
- Users find the **setup difficulties** challenging due to limited documentation and complicated features, requiring time to adapt.

#### What Are Recent G2 Reviews of Richpanel?

**["Fantastic experience, great automations, money saving"](https://www.g2.com/survey_responses/richpanel-review-11145263)**

**Rating:** 5.0/5.0 stars

_— Matthew S._

[Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263)

**["Enhanced Customer Support with AI-Powered Efficiency"](https://www.g2.com/survey_responses/richpanel-review-12416965)**

**Rating:** 4.5/5.0 stars

_— Sarah K._

[Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965)

#### What Are G2 Users Discussing About Richpanel?

- [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement)
- [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Automation:** 7.8/10 (Category avg: 8.7/10)
- **Integrations:** 7.7/10 (Category avg: 8.6/10)
- **Personalization:** 7.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 333

#### How Do G2 Users Rate Kapture CX?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

**["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

### [Featurebase](https://www.g2.com/products/featurebase/reviews)

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

**Average Rating:** 4.7/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate Featurebase?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 7.1/10 (Category avg: 8.6/10)
- **Personalization:** 7.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Featurebase?

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ  
2,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=000a74799ed1ce8d2a384250d35e468e5467c87d814a939a59fc7b864bf98707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeaturebaseapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About Featurebase?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use and wide range of features** in Featurebase, enhancing valuable feedback integration.
- Users value the **ease of use** of Featurebase, highlighting its intuitive design and effortless integration.
- Users appreciate Featurebase's **simplicity and abundance of features** , making it a versatile solution for multiple needs.
- Users praise the **responsive customer support** of Featurebase, appreciating their helpfulness and understanding of SMB needs.
- Users value the **intuitive feedback management** of Featurebase, enhancing user engagement and actionable insights effortlessly.

##### Cons

- Users find **missing features** like limited customization options and restricted SSO access affecting their overall experience.
- Users express frustration over **limited features** in lower pricing tiers, hindering access to necessary functionalities and growth.
- Users find the **editor bugs and limitations** hinder functionality and overall usability of Featurebase.
- Users note the **limited customization** options, which restrict branding and flexibility in features for their needs.
- Users face **limited functionality** in customization and analytics, hindering deeper insights and workflow automation.

#### What Are Recent G2 Reviews of Featurebase?

**["Great product, even better team behind it"](https://www.g2.com/survey_responses/featurebase-review-12446036)**

**Rating:** 5.0/5.0 stars

_— Nunzio M._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036)

**["Featurebase: An All-in-One Hub with Truly Helpful AI Support"](https://www.g2.com/survey_responses/featurebase-review-12625175)**

**Rating:** 5.0/5.0 stars

_— Rishikesh R._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175)

### [Enchant](https://www.g2.com/products/enchant/reviews)

Enchant is a helpdesk and knowledge base software solution.

**Average Rating:** 4.8/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Enchant?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Automation:** 9.4/10 (Category avg: 8.7/10)
- **Integrations:** 9.5/10 (Category avg: 8.6/10)
- **Personalization:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Enchant?

- **Seller:** [Enchant](https://www.g2.com/sellers/enchant)
- **HQ Location:** Arkansas, United States
- **Twitter:** @enchant  
110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f54c1d98efc6810d81265ab1308b0e15bf96f9224c4405156acea4505f17882b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenchant-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Retail, Computer Software
- **Company Size:** 83% Small, 12% Medium

#### What Are Recent G2 Reviews of Enchant?

**["Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses"](https://www.g2.com/survey_responses/enchant-review-12716833)**

**Rating:** 5.0/5.0 stars

_— Douglas W._

[Read full review](https://www.g2.com/survey_responses/enchant-review-12716833)

**["Powerful, Low-Cost Customer Communication Tool with Responsive Support"](https://www.g2.com/survey_responses/enchant-review-12719803)**

**Rating:** 4.5/5.0 stars

_— James C._

[Read full review](https://www.g2.com/survey_responses/enchant-review-12719803)

#### What Are G2 Users Discussing About Enchant?

- [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,299

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Personalization:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)**

**Rating:** 5.0/5.0 stars

_— Shubham C._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245)

**["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)**

**Rating:** 4.5/5.0 stars

_— Enrique L._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [Userflow](https://www.g2.com/products/userflow/reviews)

Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. A standard chatbot tells users what to do—or points them to a doc. Adoption Agent reads the question, picks the most relevant flow from your library, and walks the user through it in-app. That’s the difference between in-app AI as support overhead and in-app AI as a growth driver. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at www.userflow.com

**Average Rating:** 4.8/5.0

**Total Reviews:** 124

#### How Do G2 Users Rate Userflow?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Userflow?

- **Seller:** [Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer)
- **Company Website:** www.joincube.com
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @joincube  
488 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9edf8fa01c8bee043ecfc83eaa7005b1f88d989909e05ec57df9309910e3bfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3477380%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 34% Medium

#### What Do G2 Reviewers Say About Userflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals.
- Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders.
- Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently.
- Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience.
- Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users.

##### Cons

- Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base.
- Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant.
- Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools.
- Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes.
- Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls.

#### What Are Recent G2 Reviews of Userflow?

**["Streamlined Segmentation and Personalization"](https://www.g2.com/survey_responses/userflow-review-13166378)**

**Rating:** 5.0/5.0 stars

_— Danish R._

[Read full review](https://www.g2.com/survey_responses/userflow-review-13166378)

**["Budget-Friendly Onboarding & Survey Tool with Robust Features"](https://www.g2.com/survey_responses/userflow-review-5352738)**

**Rating:** 5.0/5.0 stars

_— Jessica D._

[Read full review](https://www.g2.com/survey_responses/userflow-review-5352738)

#### What Are G2 Users Discussing About Userflow?

- [What do you like most about Userflow for onboarding processes, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-userflow-for-onboarding-processes-and-what-improvements-would-you-suggest)
- [What's the difference between sitemap and user flow?](https://www.g2.com/discussions/what-s-the-difference-between-sitemap-and-user-flow)
- [What is user flow?](https://www.g2.com/discussions/what-is-user-flow)
- [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment
- [What should be included in user flow?](https://www.g2.com/discussions/what-should-be-included-in-user-flow)

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