# Best Customer Self-Service Software for Medium-Sized Businesses - Page 5

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,900+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=748&focus%5B%5D=14432&focus%5B%5D=85720)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, HubSpot Service Hub, Fin, Freshdesk, Helpjuice, and UserGuiding.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=freshdesk&focus%5B%5D=helpjuice&focus%5B%5D=userguiding&segment=mid-market)

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-06T07%3A57%3A45Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Fmid-market%3Fpage%3D5&secure%5Btoken%5D=aaf2abba8512a2d64d81b260733c8526f8bc35778507e41bfe4eb915838361d2&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews)

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

**Average Rating:** 4.4/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate Emplifi?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 9.2/10 (Category avg: 8.7/10)
- **Integrations:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Emplifi?

- **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2)
- **HQ Location:** Columbus , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website)  
547 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 44% Medium, 31% Large

#### What Do G2 Reviewers Say About Emplifi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management.
- Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms.
- Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement.
- Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance.
- Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics.

##### Cons

- Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics.
- Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability.
- Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights.
- Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab.
- Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights.

#### What Are Recent G2 Reviews of Emplifi?

**["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)**

**Rating:** 4.5/5.0 stars

_— John M. C._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996)

**["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)**

**Rating:** 4.5/5.0 stars

_— Mel H._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587)

#### What Are G2 Users Discussing About Emplifi?

- [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for)
- [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for)
- [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment
- [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free)
- [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software)

### [Zingtree](https://www.g2.com/products/zingtree/reviews)

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

**Average Rating:** 4.6/5.0

**Total Reviews:** 98

#### How Do G2 Users Rate Zingtree?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zingtree?

- **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree)
- **Company Website:** zingtree.com
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @zingtree  
251 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=168c77ec65fb483a0289e7fa4f1016fb17b726a910dc4e016be1241bdd9be9e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1093555&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 46% Medium, 27% Small

#### What Do G2 Reviewers Say About Zingtree?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zingtree to be **simple and easy to use** , significantly aiding their troubleshooting and response consistency.
- Users find Zingtree **intuitive** , simplifying complex workflows and enhancing the efficiency of call center operations.
- Users find Zingtree **incredibly helpful** for creating interactive decision trees that enhance customer support and efficiency.
- Users praise the **versatile integration options** of Zingtree, enhancing workflow efficiency across various business processes.
- Users love the **code-free design** of Zingtree, making it easy for non-coders to create effective workflows.

##### Cons

- Users highlight the **missing features** in Zingtree, particularly regarding logic capabilities and AI functionality.
- Users find the **learning curve challenging** , especially when navigating the back end and handling form data reports.
- Users note the **limited options** for customization and shared content management, impacting usability across different markets.
- Users find **limited customization** options in Zingtree, which restricts its adaptability for varied use cases.
- Users find the **reporting issues** frustrating, as the analytics lack detail and clarity, making insights difficult to obtain.

#### What Are Recent G2 Reviews of Zingtree?

**["Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows"](https://www.g2.com/survey_responses/zingtree-review-12696956)**

**Rating:** 4.5/5.0 stars

_— Matt C._

[Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956)

**["Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable"](https://www.g2.com/survey_responses/zingtree-review-13094793)**

**Rating:** 5.0/5.0 stars

_— Tymian M._

[Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793)

### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)

Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,251

#### How Do G2 Users Rate Hiver in Gmail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Hiver in Gmail?

- **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)
- **Company Website:** hiverhq.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @hiverhq  
5,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 27% Medium

#### What Do G2 Reviewers Say About Hiver in Gmail?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined.
- Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams.
- Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams.
- Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows.
- Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively.

##### Cons

- Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options.
- Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools.
- Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics.
- Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows.
- Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience.

#### What Are Recent G2 Reviews of Hiver in Gmail?

**["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)**

**Rating:** 5.0/5.0 stars

_— Ronak S._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)

**["Connecting Company Inboxes without the Hassle"](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769)**

**Rating:** 4.5/5.0 stars

_— Hunter S._

[Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### How Do G2 Users Rate Plivo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Capacity](https://www.g2.com/products/capacity/reviews)

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service.

**Average Rating:** 4.7/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate Capacity?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 9.0/10 (Category avg: 8.7/10)
- **Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Capacity?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Retail
- **Company Size:** 41% Medium, 33% Small

#### What Do G2 Reviewers Say About Capacity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience.
- Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes.
- Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication.
- Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience.
- Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes.

##### Cons

- Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation.
- Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation.
- Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management.
- Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs.
- Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup.

#### What Are Recent G2 Reviews of Capacity?

**["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13198245)

**["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)**

**Rating:** 5.0/5.0 stars

_— jamsheed I._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13204944)

#### What Are G2 Users Discussing About Capacity?

- [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for)
- [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Aisera?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.4/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support.
- Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team.
- Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience.
- Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency.
- Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency.

##### Cons

- Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment.
- Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance.
- Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance.
- Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming.
- Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup.

#### What Are Recent G2 Reviews of Aisera?

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 8.8/10 (Category avg: 8.7/10)
- **Integrations:** 9.6/10 (Category avg: 8.6/10)
- **Personalization:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [Botpress](https://www.g2.com/products/botpress/reviews)

Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 420

#### How Do G2 Users Rate Botpress?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Botpress?

- **Seller:** [Botpress](https://www.g2.com/sellers/botpress)
- **Company Website:** botpress.com
- **Year Founded:** 2017
- **HQ Location:** Quebec, QC
- **Twitter:** @getbotpress  
2,651 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 15% Medium

#### What Do G2 Reviewers Say About Botpress?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills.
- Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms.
- Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs.
- Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly.
- Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers.

##### Cons

- Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues.
- Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support.
- Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities.
- Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features.
- Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress.

#### What Are Recent G2 Reviews of Botpress?

**["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)**

**Rating:** 4.5/5.0 stars

_— Cristian C._

[Read full review](https://www.g2.com/survey_responses/botpress-review-13096353)

**["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/botpress-review-13121470)

#### What Are G2 Users Discussing About Botpress?

- [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments
- [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments
- [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes
- [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,361

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

### [ViaSay](https://www.g2.com/products/viasay/reviews)

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate ViaSay?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Automation:** 7.0/10 (Category avg: 8.7/10)
- **Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ViaSay?

- **Seller:** [ViaSay](https://www.g2.com/sellers/viasay)
- **Year Founded:** 2016
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Mindsay\_ai  
1,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About ViaSay?

_AI-generated summary from verified user reviews_

##### Pros

- Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance.
- Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides.
- Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system.
- Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager.
- Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use.

##### Cons

- Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges.
- Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements.
- Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly.
- Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements.

#### What Are Recent G2 Reviews of ViaSay?

**["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)**

**Rating:** 5.0/5.0 stars

_— María Dolores L._

[Read full review](https://www.g2.com/survey_responses/viasay-review-5190384)

**["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)**

**Rating:** 4.5/5.0 stars

_— Elien D._

[Read full review](https://www.g2.com/survey_responses/viasay-review-7897968)

#### What Are G2 Users Discussing About ViaSay?

- [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for)

### [GrooveHQ](https://www.g2.com/products/groovehq/reviews)

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 194

#### How Do G2 Users Rate GrooveHQ?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.4/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind GrooveHQ?

- **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq)
- **Year Founded:** 2011
- **HQ Location:** Newport, RI
- **Twitter:** @Groove  
6,683 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About GrooveHQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively.
- Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams.
- Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups.
- Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management.
- Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration.

##### Cons

- Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses.
- Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms.
- Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms.
- Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding.
- Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ.

#### What Are Recent G2 Reviews of GrooveHQ?

**["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)**

**Rating:** 4.0/5.0 stars

_— Katie F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475)

**["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)**

**Rating:** 5.0/5.0 stars

_— Shannon F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950)

#### What Are G2 Users Discussing About GrooveHQ?

- [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for)
- [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do)
- [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost)
- [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software)
- [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq)

### [Userflow](https://www.g2.com/products/userflow/reviews)

Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. A standard chatbot tells users what to do—or points them to a doc. Adoption Agent reads the question, picks the most relevant flow from your library, and walks the user through it in-app. That’s the difference between in-app AI as support overhead and in-app AI as a growth driver. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at www.userflow.com

**Average Rating:** 4.8/5.0

**Total Reviews:** 124

#### How Do G2 Users Rate Userflow?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Userflow?

- **Seller:** [Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer)
- **Company Website:** www.joincube.com
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @joincube  
488 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9edf8fa01c8bee043ecfc83eaa7005b1f88d989909e05ec57df9309910e3bfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3477380%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 34% Medium

#### What Do G2 Reviewers Say About Userflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals.
- Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders.
- Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently.
- Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience.
- Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users.

##### Cons

- Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base.
- Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant.
- Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools.
- Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes.
- Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls.

#### What Are Recent G2 Reviews of Userflow?

**["Budget-Friendly Onboarding & Survey Tool with Robust Features"](https://www.g2.com/survey_responses/userflow-review-5352738)**

**Rating:** 5.0/5.0 stars

_— Jessica D._

[Read full review](https://www.g2.com/survey_responses/userflow-review-5352738)

**["Streamlined Segmentation and Personalization"](https://www.g2.com/survey_responses/userflow-review-13166378)**

**Rating:** 5.0/5.0 stars

_— Danish R._

[Read full review](https://www.g2.com/survey_responses/userflow-review-13166378)

#### What Are G2 Users Discussing About Userflow?

- [What do you like most about Userflow for onboarding processes, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-userflow-for-onboarding-processes-and-what-improvements-would-you-suggest)
- [What's the difference between sitemap and user flow?](https://www.g2.com/discussions/what-s-the-difference-between-sitemap-and-user-flow)
- [What is user flow?](https://www.g2.com/discussions/what-is-user-flow)
- [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment
- [What should be included in user flow?](https://www.g2.com/discussions/what-should-be-included-in-user-flow)

### [Leadoo](https://www.g2.com/products/leadoo/reviews)

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

**Average Rating:** 4.7/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Leadoo?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Leadoo?

- **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4186e264be2f09c31da225212615028ccb5f22e750542802e31062c881e58bae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleadoomt&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Small, 37% Medium

#### What Do G2 Reviewers Say About Leadoo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Leadoo’s **engaged support and effective lead generation features** , enhancing website interactivity and visitor insights.
- Users find Leadoo **incredibly helpful** for enhancing customer engagement and improving responsiveness beyond business hours.
- Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness to needs.
- Users love the **easy-to-use interface** of Leadoo, making implementation and learning straightforward and enjoyable.
- Users highlight the **impressive lead generation capabilities** of Leadoo, significantly increasing site engagement and conversion rates.

##### Cons

- Users find the **dashboard issues** can hinder navigation and integration, making the experience less intuitive.
- Users find the **difficult navigation** in Leadoo frustrating, especially when not using the dashboard regularly.
- Users report **integration issues** with Leadoo, noting difficulties with website compatibility and lead routing settings.
- Users note a **lack of integration** with various platforms, hindering a seamless experience with Leadoo.
- Users find the **learning curve challenging** , requiring time investment, but acknowledge the ease of understanding overall.

#### What Are Recent G2 Reviews of Leadoo?

**["Efficient Lead Collection with Customizable Ease"](https://www.g2.com/survey_responses/leadoo-review-12562525)**

**Rating:** 4.5/5.0 stars

_— Niko P._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525)

**["Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"](https://www.g2.com/survey_responses/leadoo-review-12375456)**

**Rating:** 5.0/5.0 stars

_— Larissa L._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456)

#### What Are G2 Users Discussing About Leadoo?

- [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment

### [Deskpro](https://www.g2.com/products/deskpro/reviews)

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 7.6/10 (Category avg: 8.7/10)
- **Integrations:** 6.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Deskpro?

- **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro)
- **Company Website:** www.deskpro.com
- **Year Founded:** 2002
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup.
- Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features.
- Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management.
- Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance.
- Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows.

##### Cons

- Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses.
- Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation.
- Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts.
- Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently.
- Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability.

#### What Are Recent G2 Reviews of Deskpro?

**["Customer Service Force Multiplier"](https://www.g2.com/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159)

**["Efficient Ticket Management with Minor Formatting Hiccups"](https://www.g2.com/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561)

#### What Are G2 Users Discussing About Deskpro?

- [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [Hornbill Service Manager](https://www.g2.com/products/hornbill-hornbill-service-manager/reviews)

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

**Average Rating:** 4.5/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Hornbill Service Manager?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Automation:** 7.1/10 (Category avg: 8.7/10)
- **Integrations:** 7.4/10 (Category avg: 8.6/10)
- **Personalization:** 7.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Hornbill Service Manager?

- **Seller:** [Hornbill](https://www.g2.com/sellers/hornbill)
- **Year Founded:** 1995
- **HQ Location:** Ruislip, UNITED KINGDOM
- **Twitter:** @Hornbill  
957 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e485e656442db4122fe0cbe551bd5d2ef38e6800fb0f46d44e2e95608b01ac97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhornbill&secure%5Burl_type%5D=linkedin_company_website)  
172 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Government Administration
- **Company Size:** 58% Large, 39% Medium

#### What Are Recent G2 Reviews of Hornbill Service Manager?

**["A feature rich service management solution and good value proposition"](https://www.g2.com/survey_responses/hornbill-service-manager-review-5443181)**

**Rating:** 4.0/5.0 stars

_— Simon A._

[Read full review](https://www.g2.com/survey_responses/hornbill-service-manager-review-5443181)

**["Efficient and User friendly: Hornbill Service Manager"](https://www.g2.com/survey_responses/hornbill-service-manager-review-9634818)**

**Rating:** 4.0/5.0 stars

_— Aaditya P._

[Read full review](https://www.g2.com/survey_responses/hornbill-service-manager-review-9634818)

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