# Best Customer Self-Service Software with Knowledge Base Capabilities - Page 6

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-07T03%3A20%3A25Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ff%2Fknowledge-base%3Ffilters%255BSelf-Service%2BMethod%255D%255B%255D%3D425%26page%3D6&secure%5Btoken%5D=3c77cd5d83217ad8e5003d4a0384cc3cebd9898a31a0ee307dac3407dd813b6a&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Forumbee](https://www.g2.com/products/forumbee/reviews)

Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Forumbee?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Forumbee?

- **Seller:** [Forumbee](https://www.g2.com/sellers/forumbee)
- **Year Founded:** 2012
- **HQ Location:** Bellingham, US
- **Twitter:** @forumbee  
42 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42c8d1c1d7fc191df789ca9f1047bbd295bad2873dca61d70cbaec3911ba3fe8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2740021&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of Forumbee?

**["Engaging customers with Forumbee"](https://www.g2.com/survey_responses/forumbee-review-9447822)**

**Rating:** 4.0/5.0 stars

_— Mimansa S._

[Read full review](https://www.g2.com/survey_responses/forumbee-review-9447822)

**["Forumbee is efficient and customizable!"](https://www.g2.com/survey_responses/forumbee-review-5347360)**

**Rating:** 4.5/5.0 stars

_— Tabatha B._

[Read full review](https://www.g2.com/survey_responses/forumbee-review-5347360)

#### What Are G2 Users Discussing About Forumbee?

- [What is Forumbee used for?](https://www.g2.com/discussions/what-is-forumbee-used-for)

### [KBPublisher](https://www.g2.com/products/kbpublisher/reviews)

KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.

**Average Rating:** 2.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate KBPublisher?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind KBPublisher?

- **Seller:** [KBPublisher](https://www.g2.com/sellers/kbpublisher)
- **HQ Location:** N/A
- **Twitter:** @kbpublisher  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68ba5254630416e7d2d65c4979e00c5bd4a0614155bce464d42135269b8ee7b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1283433&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of KBPublisher?

**["Share right thing to right person"](https://www.g2.com/survey_responses/kbpublisher-review-6649096)**

**Rating:** 4.5/5.0 stars

_— Ravi S._

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-6649096)

**["Made our business more efficient"](https://www.g2.com/survey_responses/kbpublisher-review-1418043)**

**Rating:** 4.0/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/kbpublisher-review-1418043)

#### What Are G2 Users Discussing About KBPublisher?

- [What is KBPublisher used for?](https://www.g2.com/discussions/what-is-kbpublisher-used-for)

### [OMQ Help | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-help-chatgpt-gpt-4-beta-version/reviews)

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior and displays the current most asked questions and their solutions. The customer can see appropriate solutions to their questions at first glance. The automated autocomplete can also guide the customer to the right direction and categories make it easy to navigate, in case the question is not trending at the moment. You can find OMQ Help as an API for your e-commerce business in the Shopware store.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate OMQ Help | ChatGPT/GPT-4 Beta-Version?

- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind OMQ Help | ChatGPT/GPT-4 Beta-Version?

- **Seller:** [OMQ](https://www.g2.com/sellers/omq)
- **Year Founded:** 2010
- **HQ Location:** Berlin
- **Twitter:** @OMQ\_AI  
368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac3e9b45a69642717bb37eaa19951d9f663bbc1fe6b1980b2a6014b534abaa13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomq&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of OMQ Help | ChatGPT/GPT-4 Beta-Version?

**["Best AI chatbot and trendsetter"](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-8482444)**

**Rating:** 5.0/5.0 stars

_— Rajeev B._

[Read full review](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-8482444)

**["Efficient AI-Powered Customer Support Solution"](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-12655875)**

**Rating:** 4.0/5.0 stars

_— Pravesh K._

[Read full review](https://www.g2.com/survey_responses/omq-help-chatgpt-gpt-4-beta-version-review-12655875)

### [FuzeDigital](https://www.g2.com/products/fuzedigital/reviews)

FuzeDigital optimizes self-service & assisted-service delivery to get customers, staff & others to great answers fast.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate FuzeDigital?

- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind FuzeDigital?

- **Seller:** [FuzeDigital](https://www.g2.com/sellers/fuzedigital)
- **Year Founded:** 2002
- **HQ Location:** Bellevue, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a6aa68b94f5441e52313b8073c28dfbf6fb838f4c8df0f641897f59b4e14969&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffuzedigital%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of FuzeDigital?

**["Self Service Providers Techniques"](https://www.g2.com/survey_responses/fuzedigital-review-6948750)**

**Rating:** 4.5/5.0 stars

_— Jennifer D._

[Read full review](https://www.g2.com/survey_responses/fuzedigital-review-6948750)

**["Three in One Table Concept"](https://www.g2.com/survey_responses/fuzedigital-review-6909219)**

**Rating:** 5.0/5.0 stars

_— Ashley D._

[Read full review](https://www.g2.com/survey_responses/fuzedigital-review-6909219)

### [Inflectra KronoDesk](https://www.g2.com/products/inflectra-kronodesk/reviews)

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. KronoDesk is made by Inflectra - a privately owned company from the Washington, DC area.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Inflectra KronoDesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Personalization:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Inflectra KronoDesk?

- **Seller:** [Inflectra](https://www.g2.com/sellers/inflectra)
- **Year Founded:** 2006
- **HQ Location:** Silver Spring, MD
- **Twitter:** @inflectra  
1,319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aae67fa3a334395c305911d38dfc1a06d9f32ebc7746dcb63ea87bd2f83d1a2f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2129418%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of Inflectra KronoDesk?

**["KronoDesk is an easy platform to implement and configure"](https://www.g2.com/survey_responses/inflectra-kronodesk-review-2980394)**

**Rating:** 4.5/5.0 stars

_— Ulises A._

[Read full review](https://www.g2.com/survey_responses/inflectra-kronodesk-review-2980394)

**["User friendly"](https://www.g2.com/survey_responses/inflectra-kronodesk-review-4838052)**

**Rating:** 4.5/5.0 stars

_— Ramses M._

[Read full review](https://www.g2.com/survey_responses/inflectra-kronodesk-review-4838052)

#### What Are G2 Users Discussing About Inflectra KronoDesk?

- [What is Inflectra KronoDesk used for?](https://www.g2.com/discussions/what-is-inflectra-kronodesk-used-for)

### [phpMyFAQ](https://www.g2.com/products/phpmyfaq/reviews)

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ software using PHP or HHVM.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind phpMyFAQ?

- **Seller:** [phpMyFAQ](https://www.g2.com/sellers/phpmyfaq-76b0cdc8-f717-4be6-a1fd-85afb8254a7f)
- **Year Founded:** 2013
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of phpMyFAQ?

**["Excellent Open Source FAQ platform"](https://www.g2.com/survey_responses/phpmyfaq-review-1624283)**

**Rating:** 4.0/5.0 stars

_— Verified User in Design_

[Read full review](https://www.g2.com/survey_responses/phpmyfaq-review-1624283)

**["Easy to use"](https://www.g2.com/survey_responses/phpmyfaq-review-7313225)**

**Rating:** 5.0/5.0 stars

_— Shahzad A._

[Read full review](https://www.g2.com/survey_responses/phpmyfaq-review-7313225)

#### What Are G2 Users Discussing About phpMyFAQ?

- [What is phpMyFAQ used for?](https://www.g2.com/discussions/what-is-phpmyfaq-used-for)

### [Copiny](https://www.g2.com/products/copiny/reviews)

Create an online community for support & feedback that customers

**Average Rating:** 3.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Copiny?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Copiny?

- **Seller:** [Copiny](https://www.g2.com/sellers/copiny)
- **Year Founded:** 2010
- **HQ Location:** N/A
- **Twitter:** @copinycom  
531 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13bd49c7cebc19e7c9708ce51b06c043434befdff245bb0c11817079d1739737&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2616240&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Large

#### What Are Recent G2 Reviews of Copiny?

**["copiny.com is actually very good, ideal to create with no effort a community page for a website"](https://www.g2.com/survey_responses/copiny-review-9571460)**

**Rating:** 4.5/5.0 stars

_— Andrea G._

[Read full review](https://www.g2.com/survey_responses/copiny-review-9571460)

#### What Are G2 Users Discussing About Copiny?

- [What is Copiny used for?](https://www.g2.com/discussions/what-is-copiny-used-for)

### [EasyVista Self Help](https://www.g2.com/products/easyvista-self-help/reviews)

EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables your organization to create an interactive knowledge experience that is dynamic and contextualized to a given user’s needs, which allows users to interact with knowledge the same way they would interact with a human – with a conversational approach – enabling a more engaging experience for the user.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind EasyVista Self Help?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
375 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [Help Sumo](https://www.g2.com/products/help-sumo/reviews)

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Help Sumo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 10.0/10 (Category avg: 8.6/10)
- **Personalization:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Help Sumo?

- **Seller:** [AJ Square](https://www.g2.com/sellers/aj-square)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20476bff37e4a1379abb179d4a9237097e40560e970b475332cf9ca1da8ce16d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faj-square-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium

#### What Do G2 Reviewers Say About Help Sumo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **analytics and reporting capabilities** of Help Sumo for enhancing customer interaction tracking and support performance.
- Users value the **analytics and reporting capabilities** of Help Sumo, enhancing their customer support and performance tracking.
- Users appreciate the **analytics and reporting capabilities** of Help Sumo, empowering them to improve support performance effectively.
- Users value the **analytics and reporting capabilities** of Help Sumo, aiding in data-driven support improvements.
- Users value the **reporting capabilities** of Help Sumo for tracking interactions and enhancing support performance effectively.

##### Cons

- Users find **integration difficulty** with Help Sumo challenging, facing compatibility issues with existing business tools.
- Users face **integration issues** with Help Sumo, as compatibility with existing tools can be limited and challenging.
- Users face challenges due to the **lack of integrations** , making it difficult to connect with existing business tools.
- Users face **integration limitations** with Help Sumo, complicating compatibility with existing business tools and requiring extra development work.
- Users face **limited integrations** with Help Sumo, complicating compatibility with existing business tools and processes.

#### What Are Recent G2 Reviews of Help Sumo?

**["Help Sumo"](https://www.g2.com/survey_responses/help-sumo-review-8182876)**

**Rating:** 5.0/5.0 stars

_— Giorgos M._

[Read full review](https://www.g2.com/survey_responses/help-sumo-review-8182876)

#### What Are G2 Users Discussing About Help Sumo?

- [What is Help Sumo used for?](https://www.g2.com/discussions/help-sumo-what-is-help-sumo-used-for)
- [What is Help Sumo used for?](https://www.g2.com/discussions/what-is-help-sumo-used-for)

### [iService](https://www.g2.com/products/iservice/reviews)

iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind iService?

- **Seller:** [One-to-One Service.com](https://www.g2.com/sellers/one-to-one-service-com)
- **Year Founded:** 1997
- **HQ Location:** Austin, US
- **Twitter:** @iServiceNews  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28d0b5021fcf7e37e461686c7b2b3020f696db53d7d52017050e1765b29f84e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fone-to-one-service.com%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of iService?

**["Both our costumers and customer service employees love iService"](https://www.g2.com/survey_responses/iservice-review-6778093)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/iservice-review-6778093)

#### What Are G2 Users Discussing About iService?

- [What is iService used for?](https://www.g2.com/discussions/iservice-what-is-iservice-used-for)
- [What is iService used for?](https://www.g2.com/discussions/what-is-iservice-used-for)

### [KMS Lighthouse](https://www.g2.com/products/kms-lighthouse/reviews)

KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate KMS Lighthouse?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind KMS Lighthouse?

- **Seller:** [KMS Lighthouse](https://www.g2.com/sellers/kms-lighthouse)
- **HQ Location:** Petach Tikva, IL
- **Twitter:** @kmslighthouse  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=194b2465a448e3b0dc7277997a0667ff4d5996c4a50955b37d3a9bc89350012e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkms-lighthouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of KMS Lighthouse?

**["Introduction to KMS lighthouse"](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117)**

**Rating:** 4.5/5.0 stars

_— Eloise L._

[Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117)

**["AI-Powered Search and Intuitive Knowledge Management That Boosts Support Efficiency"](https://www.g2.com/survey_responses/kms-lighthouse-review-13155842)**

**Rating:** 5.0/5.0 stars

_— Joy D._

[Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-13155842)

#### What Are G2 Users Discussing About KMS Lighthouse?

- [What is KMS Lighthouse used for?](https://www.g2.com/discussions/what-is-kms-lighthouse-used-for)

### [kWiki](https://www.g2.com/products/kwiki/reviews)

Reduce the number of support tickets and enhance customer experience by crafting gorgeous technical docs, knowledge bases, user guides, FAQs, and so much more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind kWiki?

- **Seller:** [Kraken Systems](https://www.g2.com/sellers/kraken-systems)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of kWiki?

**["Knowledge base for Customer support and technical documentation"](https://www.g2.com/survey_responses/kwiki-review-6871516)**

**Rating:** 4.5/5.0 stars

_— Nishit C._

[Read full review](https://www.g2.com/survey_responses/kwiki-review-6871516)

### [Eager.app](https://www.g2.com/products/eager-app/reviews)

Customer support software that includes a ticketing help desk, knowledge base, notification feeds, and website embeddable help widget.

#### Who Is the Company Behind Eager.app?

- **Seller:** [Eager](https://www.g2.com/sellers/eager)
- **Year Founded:** 2014
- **HQ Location:** Cambridge, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40bb660f2c7ca2ae7e3db055f64a15d3b7b1b3132b9d7e8502159ad722bb3420&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feager%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [FAQHub](https://www.g2.com/products/faqhub/reviews)

FAQHUB makes it easy and quick for your customers to find what they are looking for in the FAQ section without having to reach out to customer service. This tool is designed to enhance your customers’ experience and to reduce the load on your customer service team. FAQHUB is enriched with features such as flexibility for users to ask new questions when they do not find the required answers and project admin access for the streamlined organisation of questions. Set your own rules for sorting questions, publishing, restricting, and validity dates. Create custom categories at the project level and assign the questions for each group.

#### Who Is the Company Behind FAQHub?

- **Seller:** [ARV Software Solutions Pvt Ltd](https://www.g2.com/sellers/arv-software-solutions-pvt-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [InfiniteKM Contact Centers](https://www.g2.com/products/infinitekm-contact-centers/reviews)

InfiniteKM provides easy access to the knowledge needed to deliver consistent CX results, aligned to corporate objectives, across all channels.

#### Who Is the Company Behind InfiniteKM Contact Centers?

- **Seller:** [InfiniteKM](https://www.g2.com/sellers/infinitekm)
- **Year Founded:** 2012
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6814637c79619b06d95a2500bd98663f90fdf0846b7d09e8b3363c53761545cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11173416&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

Below are the top-rated Customer Self-Service Software with Knowledge Base capabilities, as verified by G2’s Research team. Real users have identified Knowledge Base as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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