# Best Customer Self-Service Software with Knowledge Base Capabilities - Page 2

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 79,900+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-05T23%3A55%3A56Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ff%2Fknowledge-base%3Ffilters%255BSelf-Service%2BMethod%255D%255B%255D%3D425%26page%3D2&secure%5Btoken%5D=a09e74fdf84886384b584d1cc9f25b91c6ad1c1c4c33c364d2584793771c7600&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

### [KnowledgeOwl](https://www.g2.com/products/knowledgeowl/reviews)

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!

**Average Rating:** 4.6/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate KnowledgeOwl?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Personalization:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind KnowledgeOwl?

- **Seller:** [KnowledgeOwl](https://www.g2.com/sellers/knowledgeowl)
- **Year Founded:** 2015
- **HQ Location:** Broomfield, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4814e7225af2f8c41f8d9a9ca141bf9e8959f5d5728af41ee39d5a9f2c2a7882&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknowledgeowl%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About KnowledgeOwl?

_AI-generated summary from verified user reviews_

##### Pros

- Users find KnowledgeOwl's **ease of use** exceptional, making onboarding and daily tasks seamless and intuitive.
- Users commend KnowledgeOwl for its **exceptional customer support** , highlighting quick responses and helpful solutions every time.
- Users appreciate the **user-friendly features** of KnowledgeOwl, making knowledge management straightforward and effective.
- Users find KnowledgeOwl's **exceptional support** and intuitive design makes knowledge management smooth and effective.
- Users find the **easy setup** of KnowledgeOwl remarkably straightforward, facilitating smooth integration and quick onboarding.

##### Cons

- Users face a **small learning curve** with the WYSIWYG editor, especially if accustomed to traditional document tools.
- Users desire more **flexibility in reporting** for comprehensive insights into user interaction with the help system.
- Users find the **limited functionality** of KnowledgeOwl frustrating, especially regarding SSO capabilities across knowledge bases.
- Users feel the **limited options** in KnowledgeOwl require cumbersome workarounds for essential features like image enlargement and language support.
- Users note the **limited reporting** capabilities in KnowledgeOwl, though improvements have been made recently.

#### What Are Recent G2 Reviews of KnowledgeOwl?

**["Intuitive and Customizable Help System with Room for Reporting Improvements"](https://www.g2.com/survey_responses/knowledgeowl-review-8766056)**

**Rating:** 4.0/5.0 stars

_— Jacquie W._

[Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-8766056)

**["User-Friendly Platform with Incredibly Responsive, Customer-Driven Support"](https://www.g2.com/survey_responses/knowledgeowl-review-12839163)**

**Rating:** 5.0/5.0 stars

_— Louise S._

[Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-12839163)

### [Shelf](https://www.g2.com/products/shelf-shelf/reviews)

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.

**Average Rating:** 4.7/5.0

**Total Reviews:** 135

#### How Do G2 Users Rate Shelf?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Shelf?

- **Seller:** [Shelf](https://www.g2.com/sellers/shelf)
- **Company Website:** shelf.io
- **HQ Location:** Stamford, CT
- **Twitter:** @shelf\_io  
1,226 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a61d9293bfdba986ed572b596666e9b31d4da3ef1a75827d75547e639fdd65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10614850%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 57% Medium, 28% Large

#### What Do G2 Reviewers Say About Shelf?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of finding information** in Shelf, which saves time and keeps everything organized.
- Users benefit from Shelf's **AI optimization** , ensuring their chatbots provide accurate answers to all customer inquiries.
- Users appreciate how Shelf's **AI optimization** simplifies knowledge management, enhancing chatbot effectiveness for better responses.
- Users value Shelf for its ability to **optimize knowledge for AI chatbots** , ensuring accurate answers for all customers.
- Users appreciate the **centralization** of Shelf, enjoying easy access to information and streamlined processes in one place.

##### Cons

- Users find the **editing difficulties** in Shelf challenging, especially when multiple collaborators need to work on a gem at once.
- Users find the **editing limitations** of Shelf challenging, as simultaneous edits by multiple users are not supported.
- Users find the **inefficiency in search functionality** of Shelf frustrating, often requiring extra effort to locate documents quickly.
- Users find the **inefficient search** in Shelf frustrating, as it complicates finding documents quickly when needed.
- Users find the **inefficient search function** frustrating as it often requires extra effort to find documents quickly.

#### What Are Recent G2 Reviews of Shelf?

**["Great Clarity and Ease of Use You Can Rely on Again and Again"](https://www.g2.com/survey_responses/shelf-review-12493143)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/shelf-review-12493143)

**["Keeps Everything Organized, But Search Could Be Smoother"](https://www.g2.com/survey_responses/shelf-review-11832957)**

**Rating:** 4.0/5.0 stars

_— Liza Marie A._

[Read full review](https://www.g2.com/survey_responses/shelf-review-11832957)

#### What Are G2 Users Discussing About Shelf?

- [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do)
- [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software)
- [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software)
- [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf)

### [Help Scout](https://www.g2.com/products/help-scout/reviews)

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

**Average Rating:** 4.4/5.0

**Total Reviews:** 419

#### How Do G2 Users Rate Help Scout?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Help Scout?

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** www.helpscout.com
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout  
11,601 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73743eedbaa9fb84461526de8a8e367ccbdc000e89a8f75ae3ebc9983543351a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1447019%2F&secure%5Burl_type%5D=linkedin_company_website)  
291 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Help Scout?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless.
- Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features.
- Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests.
- Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years.
- Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently.

##### Cons

- Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs.
- Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability.
- Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities.
- Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience.
- Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options.

#### What Are Recent G2 Reviews of Help Scout?

**["Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration"](https://www.g2.com/survey_responses/help-scout-review-12844841)**

**Rating:** 4.0/5.0 stars

_— Afzal M._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841)

**["Customer Context at a Glance with Human, Efficient Workflows"](https://www.g2.com/survey_responses/help-scout-review-12639419)**

**Rating:** 4.0/5.0 stars

_— Noxy P._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419)

#### What Are G2 Users Discussing About Help Scout?

- [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for)
- [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment
- [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments
- [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment
- [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment

### [TeamSupport](https://www.g2.com/products/teamsupport/reviews)

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 877

#### How Do G2 Users Rate TeamSupport?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 8.8/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind TeamSupport?

- **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport)
- **Year Founded:** 2008
- **HQ Location:** Dallas, TX
- **Twitter:** @TeamSupport  
13,505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +1 (800) 596-2820

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About TeamSupport?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness.
- Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience.
- Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns.
- Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding.
- Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.

##### Cons

- Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities.
- Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads.
- Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively.
- Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems.
- Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization.

#### What Are Recent G2 Reviews of TeamSupport?

**["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366)

**["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)**

**Rating:** 5.0/5.0 stars

_— Kari B._

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777)

#### What Are G2 Users Discussing About TeamSupport?

- [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote

### [Knowmax](https://www.g2.com/products/knowmax/reviews)

Knowmax is an AI knowledge management platform that helps enterprises deliver consistent, accurate, and high-quality customer experiences across all touchpoints. It ensures seamless knowledge flow across assisted channels such as contact centers, field service, and retail, as well as digital platforms like websites, mobile apps, and chatbots by using a single source of truth for an omni-channel experience. With Agentic AI capabilities, Knowmax enables intelligent, goal-oriented support by proactively surfacing the right information at the right time. This empowers agents to resolve queries faster while improving decision-making and operational efficiency. Knowmax is a multilingual platform, making it ideal for global organizations looking to deliver localized and inclusive support experiences. It also supports compliance standards such as SOC II, GDPR, ISO, HIPAA, ensuring data security and regulatory adherence for sensitive industries. The platform has native integrations with leading CRM, CCaaS, and enterprise systems, such as Genesys, Salesforce, SAP, Zendesk, and Freshworks, as well as WebHooks and APIs that help embed knowledge directly into existing workflows.

**Average Rating:** 4.6/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Knowmax?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Automation:** 9.7/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 9.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Knowmax?

- **Seller:** [Knowmax](https://www.g2.com/sellers/knowmax)
- **Year Founded:** 2019
- **HQ Location:** Gurgaon, Haryana
- **Twitter:** @knowmax  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7936a3f498d6a12e37162e1e2d10490f3275619956a9238ced408ab2ea5432f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknowmax%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 56% Medium, 29% Large

#### What Do G2 Reviewers Say About Knowmax?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Knowmax's **ease of use** remarkable, enabling swift access to reliable knowledge and efficient training.
- Users value the **easy access** of Knowmax, highlighting its user-friendly interface and efficient knowledge retrieval.
- Users praise Knowmax for its **intuitive interface** , enhancing ease of use and boosting efficiency in support operations.
- Users value Knowmax for its **intuitive knowledge management** and interactive features, enhancing agent efficiency and customer support.
- Users appreciate the **intuitive user interface** of Knowmax, facilitating easy access to organized and reliable knowledge.

##### Cons

- Users note that the **limited customization** options hinder flexibility and could improve overall usability and performance.
- Users note the **limitations of AI features** due to security restrictions and complexities in the admin interface.
- Users find the **complex admin interface** cumbersome, making workflow creation and navigation more difficult than necessary.
- Users find the **search functionality inefficient** , suggesting improvements in logic and voice input for better usability.
- Users find **layout issues** challenging, noting complex navigation and limited customization hindering overall experience.

#### What Are Recent G2 Reviews of Knowmax?

**["Interactive Decision Trees Enhance Seller Support"](https://www.g2.com/survey_responses/knowmax-review-11507394)**

**Rating:** 5.0/5.0 stars

_— pooja r._

[Read full review](https://www.g2.com/survey_responses/knowmax-review-11507394)

**["Ease of Access Makes All the Difference"](https://www.g2.com/survey_responses/knowmax-review-12292811)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/knowmax-review-12292811)

#### What Are G2 Users Discussing About Knowmax?

- [What is an integral part of knowledge management?](https://www.g2.com/discussions/what-is-an-integral-part-of-knowledge-management)
- [What are knowledge management tools?](https://www.g2.com/discussions/what-are-knowledge-management-tools)
- [What does a knowledge management system do?](https://www.g2.com/discussions/what-does-a-knowledge-management-system-do) - 2 comments
- [What is the use of Knowmax?](https://www.g2.com/discussions/what-is-the-use-of-knowmax)

### [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate livepro Knowledge Management?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Automation:** 9.4/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 9.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind livepro Knowledge Management?

- **Seller:** [livepro](https://www.g2.com/sellers/livepro)
- **Company Website:** livepro.com
- **Year Founded:** 2001
- **HQ Location:** North Sydney, NSW
- **Twitter:** @liveprosoftware  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6857a67f80dc4cb7aba93b86726599c89e0f58fb05d8934b820f84b6769f06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2324422%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Knowledge Specialist
- **Top Industries:** Government Administration, Insurance
- **Company Size:** 46% Medium, 21% Large

#### What Do G2 Reviewers Say About livepro Knowledge Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication.
- Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support.
- Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration.

##### Cons

- Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results.
- Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information.
- Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience.
- Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently.
- Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times.

#### What Are Recent G2 Reviews of livepro Knowledge Management?

**["Knowledge Management Systems Specialist"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)**

**Rating:** 4.5/5.0 stars

_— Joy E._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)

**["From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro"](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)**

**Rating:** 4.5/5.0 stars

_— Carly M._

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)

#### What Are G2 Users Discussing About livepro Knowledge Management?

- [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
- [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
- [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
- [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
- [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

### [Crisp](https://www.g2.com/products/crisp/reviews)

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

**Average Rating:** 4.5/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Crisp?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 7.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Crisp?

- **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl)
- **Year Founded:** 2015
- **HQ Location:** Nantes, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 86% Small, 12% Medium

#### What Do G2 Reviewers Say About Crisp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction.
- Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization.
- Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly.
- Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications.
- Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively.

##### Cons

- Users find the **missing features** in Crisp limit its potential, especially for article management and notifications.
- Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability.
- Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks.
- Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans.
- Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment.

#### What Are Recent G2 Reviews of Crisp?

**["All-in-One Helping Turn Customer Conversations into Sales."](https://www.g2.com/survey_responses/crisp-review-13042879)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/crisp-review-13042879)

**["Perfect Solution for Diverse App Branding and Support"](https://www.g2.com/survey_responses/crisp-review-12844712)**

**Rating:** 5.0/5.0 stars

_— Ketul P._

[Read full review](https://www.g2.com/survey_responses/crisp-review-12844712)

#### What Are G2 Users Discussing About Crisp?

- [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote
- [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment
- [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments
- [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software)

### [GrooveHQ](https://www.g2.com/products/groovehq/reviews)

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 194

#### How Do G2 Users Rate GrooveHQ?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.4/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind GrooveHQ?

- **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq)
- **Year Founded:** 2011
- **HQ Location:** Newport, RI
- **Twitter:** @Groove  
6,683 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About GrooveHQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively.
- Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams.
- Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups.
- Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management.
- Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration.

##### Cons

- Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses.
- Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms.
- Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms.
- Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding.
- Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ.

#### What Are Recent G2 Reviews of GrooveHQ?

**["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)**

**Rating:** 5.0/5.0 stars

_— Shannon F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950)

**["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)**

**Rating:** 4.0/5.0 stars

_— Katie F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475)

#### What Are G2 Users Discussing About GrooveHQ?

- [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for)
- [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do)
- [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost)
- [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software)
- [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq)

### [Capacity](https://www.g2.com/products/capacity/reviews)

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service.

**Average Rating:** 4.7/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate Capacity?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 9.0/10 (Category avg: 8.7/10)
- **Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Capacity?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Retail
- **Company Size:** 41% Medium, 33% Small

#### What Do G2 Reviewers Say About Capacity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience.
- Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes.
- Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication.
- Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience.
- Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes.

##### Cons

- Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation.
- Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation.
- Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management.
- Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs.
- Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup.

#### What Are Recent G2 Reviews of Capacity?

**["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)**

**Rating:** 5.0/5.0 stars

_— jamsheed I._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13204944)

**["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/capacity-review-13198245)

#### What Are G2 Users Discussing About Capacity?

- [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for)
- [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment

### [Dixa](https://www.g2.com/products/dixa/reviews)

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

**Average Rating:** 4.2/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Dixa?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Automation:** 8.3/10 (Category avg: 8.7/10)
- **Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Dixa?

- **Seller:** [Dixa](https://www.g2.com/sellers/dixa)
- **Year Founded:** 2015
- **HQ Location:** Copenhagen, Capital Region
- **Twitter:** @DixaApp  
2,708 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Agent
- **Top Industries:** Retail, Leisure, Travel & Tourism
- **Company Size:** 53% Medium, 43% Small

#### What Do G2 Reviewers Say About Dixa?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions.
- Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels.
- Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly.
- Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient.
- Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time.

##### Cons

- Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration.
- Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability.
- Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support.
- Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features.
- Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities.

#### What Are Recent G2 Reviews of Dixa?

**["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)**

**Rating:** 5.0/5.0 stars

_— Sofie G._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11206297)

**["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)**

**Rating:** 4.0/5.0 stars

_— Rodrigo M._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11702730)

#### What Are G2 Users Discussing About Dixa?

- [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for)

### [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

**Average Rating:** 3.9/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Automation:** 7.5/10 (Category avg: 8.7/10)
- **Integrations:** 7.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Retail
- **Company Size:** 56% Large, 38% Medium

#### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface user-friendly** , simplifying the tracking of records and activities within Oracle Service Cloud.
- Users appreciate the **automation capabilities** of Oracle Service Cloud, enhancing efficiency in managing ombudsman channel processes.
- Users value the **digitization of ombudsman channel processes** offered by Oracle Service Cloud, enhancing efficiency and management.
- Users value the **digiital management of processes** with Oracle Service Cloud, enhancing efficiency in ombudsman channel handling.
- Users value the **efficient digitization** of channel management processes with Oracle Service Cloud, replacing outdated manual methods.

##### Cons

- Users experience **frequent bugs and errors** in Oracle Service Cloud, negatively affecting business operations.
- Users experience **bugs and automatic contact deletions** in Oracle Service Cloud, hindering business operations.
- Users face **data inconsistency** , as reports often fail to reflect the actual data accurately.
- Users often face challenges with **inaccurate reporting** and inadequate responses, impacting their data management experience.
- Users experience **delayed responses** with Oracle Service Cloud, resulting in mismatched reports and data discrepancies.

#### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)?

**["Revolutionizing Customer Support by Oracle Service Cloud"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)**

**Rating:** 5.0/5.0 stars

_— Vishal B._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)

**["easy to use internally"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)**

**Rating:** 4.0/5.0 stars

_— Alexandra Z._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)

#### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)?

- [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for)
- [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud)
- [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud)
- [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle)
- [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow)

### [Deskpro](https://www.g2.com/products/deskpro/reviews)

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 7.6/10 (Category avg: 8.7/10)
- **Integrations:** 6.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Deskpro?

- **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro)
- **Company Website:** www.deskpro.com
- **Year Founded:** 2002
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup.
- Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features.
- Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management.
- Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance.
- Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows.

##### Cons

- Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses.
- Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation.
- Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts.
- Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently.
- Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability.

#### What Are Recent G2 Reviews of Deskpro?

**["Customer Service Force Multiplier"](https://www.g2.com/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159)

**["Efficient Ticket Management with Minor Formatting Hiccups"](https://www.g2.com/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561)

#### What Are G2 Users Discussing About Deskpro?

- [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [Upland Panviva](https://www.g2.com/products/upland-panviva/reviews)

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

**Average Rating:** 4.6/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Upland Panviva?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Personalization:** 9.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Upland Panviva?

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Company Website:** uplandsoftware.com
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b94d4c3fe97f291d7633eae74199ffdaee6414c14803e9bd9c614b6d6852394&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3139095%2F&secure%5Burl_type%5D=linkedin_company_website)  
802 employees on LinkedIn®
- **Ownership:** NASDAQ:UPLD

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 52% Medium, 41% Large

#### What Do G2 Reviewers Say About Upland Panviva?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **accuracy** of Upland Panviva, finding it essential for efficient real-time resource management in critical industries.
- Users value the **real-time analytics** of Upland Panviva, enhancing efficiency and accuracy in critical resource management.
- Users value the **versatile daily use** of Upland Panviva for various instructional and product needs.
- Users value the **ease of learning** with Upland Panviva, finding information structured and readily accessible.
- Users enjoy the **ease of use** of Upland Panviva, leveraging it daily for various instructional and product materials.

##### Cons

- Users often face **customization issues** with Upland Panviva, finding it challenging to tailor the system to specific needs.
- Users report occasional **system glitches with images** , though they find these issues manageable and easy to work around.
- Users face **integration issues** with Upland Panviva, finding it challenging to tailor the product to specific company needs.
- Users find **limited capabilities** in tailoring Upland Panviva to specific needs, complicating integration with multi-platform systems.
- Users find **limited customization** options challenging, making it difficult to tailor Upland Panviva to specific needs.

#### What Are Recent G2 Reviews of Upland Panviva?

**["All Our Content in One Place for Every User"](https://www.g2.com/survey_responses/upland-panviva-review-12472611)**

**Rating:** 5.0/5.0 stars

_— Jennefer R._

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12472611)

**["Reliable Fleet Management with Excellent AI Dash Cams & Solid Support"](https://www.g2.com/survey_responses/upland-panviva-review-12628898)**

**Rating:** 4.5/5.0 stars

_— Ubaid K._

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12628898)

#### What Are G2 Users Discussing About Upland Panviva?

- [How does Panviva support your knowledge management needs, and do you recommend it for large teams?](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams)

### [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews)

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

**Average Rating:** 4.3/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate Teamwork Desk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 10.0/10 (Category avg: 8.7/10)
- **Integrations:** 9.2/10 (Category avg: 8.6/10)
- **Personalization:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Teamwork Desk?

- **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork)
- **Year Founded:** 2007
- **HQ Location:** Cork
- **Twitter:** @teamwork  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7530a7a9a1b50b103b6b37add1ac5ed68ffff24fa826c1ef51bd932ac2c2ae9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1042291%2F&secure%5Burl_type%5D=linkedin_company_website)  
549 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 71% Small, 24% Medium

#### What Do G2 Reviewers Say About Teamwork Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of Teamwork Desk, enhancing efficiency in managing requests and tickets effectively.
- Users find Teamwork Desk incredibly **easy to use** , benefiting from its efficient ticketing system and automation features.
- Users find **Teamwork Desk efficient** , benefiting from streamlined ticket management and automation for enhanced productivity.
- Users find Teamwork Desk's **easy-to-use interface and robust features** highly effective for managing requests and tickets.
- Users appreciate the **management centralization** of Teamwork Desk, which improves efficiency and ticket tracking across teams.

##### Cons

- Users find the **learning curve steep** , indicating it takes time to adjust and fully utilize Teamwork Desk's features.
- Users face a **steep learning curve** in adapting to Teamwork Desk, requiring time to fully utilize its features.

#### What Are Recent G2 Reviews of Teamwork Desk?

**["Great HelpDesk Platform with Visual Appeal"](https://www.g2.com/survey_responses/teamwork-desk-review-7097452)**

**Rating:** 4.5/5.0 stars

_— Sarah M._

[Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-7097452)

**["Efficient Ticket Management Made Easy with Teamwork Desk"](https://www.g2.com/survey_responses/teamwork-desk-review-12009679)**

**Rating:** 4.0/5.0 stars

_— Lizzie P._

[Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-12009679)

#### What Are G2 Users Discussing About Teamwork Desk?

- [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do)
- [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down)
- [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk)
- [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account)

### [Sugar Serve](https://www.g2.com/products/sugar-serve/reviews)

Sugar Serve is customer service automation that helps teams manage support cases, meet SLAs, and deliver better experiences across every channel. Agents get a complete view of each customer and clear next steps to resolve issues faster. Service leaders gain real-time insights into case trends, performance, and customer satisfaction. With Sugar Serve, you can streamline service operations, automate workflows, and strengthen customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Sugar Serve?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.5/10 (Category avg: 8.6/10)
- **Personalization:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Sugar Serve?

- **Seller:** [SugarAI](https://www.g2.com/sellers/sugarai)
- **Year Founded:** 2004
- **HQ Location:** Cupertino, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e1bd8f21728ff6dc10cd57d44fb253d9aab32e296ddc23af0d3f1996bafb6e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17345%2F&secure%5Burl_type%5D=linkedin_company_website)  
577 employees on LinkedIn®
- **Phone:** +1 (408) 454-6900

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 37% Medium, 34% Small

#### What Do G2 Reviewers Say About Sugar Serve?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced case management capabilities** of Sugar Serve, enhancing efficiency and customization in complex workflows.
- Users appreciate the **comprehensive contact management** tools of Sugar Serve, enhancing support efficiency and customer satisfaction.
- Users highlight the **excellent customer support** of Sugar Serve, enhancing their experience with reliable assistance.
- Users appreciate the **customizability** of Sugar Serve, enabling tailored workflows and automated case management for efficiency.
- Users love the **high level of customization** in Sugar Serve, allowing tailored workflows and enhanced process management.

##### Cons

- Users find the **steep learning curve** of Sugar Serve challenging, especially for non-technical individuals trying to customize.
- Users find the system **not intuitive** , facing a steep learning curve and complex configurations hindering their experience.
- Users experience **poor performance** due to sluggishness with large datasets and occasional glitches that hinder usability.
- Users often find the **steep learning curve** of Sugar Serve intimidating, especially for non-technical individuals.
- Users find the **initial learning curve quite steep** , making it challenging for non-technical users to utilize effectively.

#### What Are Recent G2 Reviews of Sugar Serve?

**["A solid helpdesk tool that keeps our tickets and SLAs completely organized"](https://www.g2.com/survey_responses/sugar-serve-review-12939757)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/sugar-serve-review-12939757)

**["Highly Customizable, Robust Yet Complex"](https://www.g2.com/survey_responses/sugar-serve-review-12350648)**

**Rating:** 5.0/5.0 stars

_— Jim M._

[Read full review](https://www.g2.com/survey_responses/sugar-serve-review-12350648)

#### What Are G2 Users Discussing About Sugar Serve?

- [What is Sugar Serve used for?](https://www.g2.com/discussions/what-is-sugar-serve-used-for) - 1 upvote

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- [Client Onboarding](/categories/client-onboarding)
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- [Conversational Support](/categories/conversational-support)
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[Browse Customer Self-Service Themes](/categories/customer-self-service/themes)

Below are the top-rated Customer Self-Service Software with Knowledge Base capabilities, as verified by G2’s Research team. Real users have identified Knowledge Base as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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