Best Enterprise Customer Self-Service Software - Page 2

How Many Customer Self-Service Software Products Does G2 Track?

Total Products under this Category: 438

Category Stats (Nov 2026)

  • Average Rating: 4.51/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SparrowDesk (+0.7%) - Among all products in this category, SparrowDesk recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Customer Self-Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,300+ Authentic Reviews
  • 438+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Self-Service Software

G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, ServiceNow Customer Service Management, WalkMe, Nexthink, Freshservice, Whatfix, and SearchUnify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=walkme&focus%5B%5D=nexthink&focus%5B%5D=freshservice&focus%5B%5D=whatfix&focus%5B%5D=searchunify&segment=enterprise)

Chameleon

Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and analyzes data in seconds. Record interactive demos and auto-generate product launch content. Ranger, our governance agent, automatically maintains account health. Deeply native experiences with real-time personalization, smart triggers, and enterprise governance controls. Product teams trust Chameleon to drive activation and expansion while maintaining exceptional UX. Start free at chameleon.io/signup Need help deciding? Check out our Buyers' Guide with tips on running a successful evaluation chameleon.io/buyers-guide

Average Rating: 4.4/5.0

Total Reviews: 365

How Do G2 Users Rate Chameleon?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 7.9/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Chameleon?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 30% Small

What Do G2 Reviewers Say About Chameleon?

AI-generated summary from verified user reviews

Pros
  • Users praise Chameleon's clean and easy-to-use interface, making integration and creating tooltips hassle-free.
  • Users highlight Chameleon's ease of use for onboarding and creating in-app experiences without requiring engineering support.
  • Users appreciate the flexibility and customization of Chameleon, enhancing user targeting and onboarding experiences effectively.
  • Users find Chameleon intuitive for creating in-app experiences effortlessly, empowering teams to innovate with minimal engineering support.
  • Users praise Chameleon for its exceptional customer support, highlighting responsive and knowledgeable assistance from the team.
Cons
  • Users find the learning curve steep, requiring time and tech knowledge to effectively navigate Chameleon's complex features.
  • Users report experiencing frequent software bugs, which disrupt the experience and hinder usability in the Chameleon app.
  • Users find the complex features of Chameleon overwhelming and challenging to navigate during onboarding and setup.
  • Users find Chameleon has limited features, particularly with integrations and templates, affecting overall usability.
  • Users find the learning difficulty in mastering Chameleon's advanced features challenging, especially for non-technical users.

What Are Recent G2 Reviews of Chameleon?

KnowledgeOwl

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!

Average Rating: 4.7/5.0

Total Reviews: 141

How Do G2 Users Rate KnowledgeOwl?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Automation: 8.9/10 (Category avg: 8.7/10)
  • Integrations: 8.8/10 (Category avg: 8.6/10)
  • Personalization: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind KnowledgeOwl?

Who Uses This Product?

  • Who Uses This: Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 31% Small

What Do G2 Reviewers Say About KnowledgeOwl?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of KnowledgeOwl, finding it intuitive and straightforward for all authors.
  • Users rave about KnowledgeOwl's exceptional customer support, always quick, friendly, and helpful whenever assistance is needed.
  • Users highlight the intuitive interface and excellent support of KnowledgeOwl, making knowledge management seamless and enjoyable.
  • Users find the exceptional support from KnowledgeOwl's team invaluable for resolving issues and enhancing their experience.
  • Users value the easy setup of KnowledgeOwl, finding it intuitive and straightforward for creating knowledge bases quickly.
Cons
  • Users find the learning curve for KnowledgeOwl's WYSIWYG editor challenging compared to conventional document editors.
  • Users find limited customization in reporting narrow, needing more flexibility and detailed user insights.
  • Users are frustrated by the limited functionality of KnowledgeOwl, requiring multiple knowledge bases for different user groups.
  • Users find limited options such as missing features like a table of contents and multilingual support frustrating.
  • Users note limited reporting in KnowledgeOwl, though improvements have been made recently, enhancing user experience.

What Are Recent G2 Reviews of KnowledgeOwl?

Automation Anywhere Aisera Solutions

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

Average Rating: 4.4/5.0

Total Reviews: 133

How Do G2 Users Rate Automation Anywhere Aisera Solutions?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 8.4/10 (Category avg: 8.6/10)
  • Personalization: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Automation Anywhere Aisera Solutions?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 64% Large, 26% Medium

What Do G2 Reviewers Say About Automation Anywhere Aisera Solutions?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful AI agents of Aisera Solutions, enhancing customer service automation and overall efficiency.
  • Users find Aisera's ease of use exceptional, streamlining tasks and enhancing the customer service experience effortlessly.
  • Users appreciate the seamless customer support of Aisera, enhancing efficiency and providing a smart service experience.
  • Users appreciate the seamless automation of Aisera Solutions, enhancing efficiency and improving customer service interactions.
  • Users appreciate the effortless automation provided by Aisera, enhancing productivity and streamlining customer service tasks effectively.
Cons
  • Users find the steep learning curve of Aisera challenging, requiring constant adjustments and additional tuning for optimal performance.
  • Users find Aisera quite time-consuming due to extensive setup and constant tweaking needed for optimal performance.
  • Users find Aisera's setup to be complex and demanding, requiring ongoing adjustments and internal support, impacting budgets.
  • Users find AI limitations in Aisera, noting the need for more features and longer setup times.
  • Users face a steep learning curve with Aisera, requiring significant setup and ongoing adjustments for optimal use.

What Are Recent G2 Reviews of Automation Anywhere Aisera Solutions?

What Are G2 Users Discussing About Automation Anywhere Aisera Solutions?

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SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. * Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

Average Rating: 4.4/5.0

Total Reviews: 256

How Do G2 Users Rate SAP Service Cloud?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Automation: 8.7/10 (Category avg: 8.7/10)
  • Integrations: 8.4/10 (Category avg: 8.6/10)
  • Personalization: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind SAP Service Cloud?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Who Uses This: Software Engineer, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Medium, 34% Large

What Do G2 Reviewers Say About SAP Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SAP Service Cloud, especially with seamless integrations and automated features.
  • Users value the AI-driven features of SAP Service Cloud, enhancing efficiency and flexibility in service management.
  • Users highlight the AI-driven efficiency of SAP Service Cloud, which significantly reduces manual effort and enhances service delivery.
  • Users value the seamless integrations of SAP Service Cloud, enhancing data flow between platforms like Salesforce and Atlassian.
  • Users value the automated case management in SAP Service Cloud, enhancing efficiency and supporting a comprehensive 360° customer view.
Cons
  • Users experience a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users face a complex setup and steep learning curve, making the SAP Service Cloud challenging for new users to navigate.
  • Users find the high licensing and implementation costs of SAP Service Cloud to be a significant barrier for adoption.
  • Users face a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users find that limited customization requires technical expertise, making simple changes time-consuming and complex.

What Are Recent G2 Reviews of SAP Service Cloud?

What Are G2 Users Discussing About SAP Service Cloud?

Gladly

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Average Rating: 4.7/5.0

Total Reviews: 1,089

How Do G2 Users Rate Gladly?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 9.2/10 (Category avg: 8.7/10)
  • Integrations: 9.2/10 (Category avg: 8.6/10)
  • Personalization: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Gladly?

  • Seller: Gladly
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    222 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Experience Advisor
  • Top Industries: Retail, Consumer Services
  • Company Size: 61% Medium, 22% Small

What Do G2 Reviewers Say About Gladly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the exceptional ease of use of Gladly, enhancing agent productivity with its intuitive, conversation-focused layout.
  • Users appreciate the convenience of a people-centered approach, facilitating seamless customer interactions and support.
  • Users value the convenient and intuitive platform of Gladly, enabling seamless, context-rich customer interactions.
  • Users value the efficiency of Gladly, enhancing productivity and enabling seamless management of multiple customer interactions.
  • Users value the people-centered model of Gladly, enhancing customer interactions and streamlining communication without ticket numbers.
Cons
  • Users find the limited features of Gladly hinder advanced workflows and reporting capabilities, impacting efficiency.
  • Users find the complexity of the rules engine challenging, affecting advanced workflows and overall user experience.
  • Users find Gladly's limited features hinder effective reporting and multitasking, affecting overall workflow and efficiency.
  • Users find the learning curve challenging, especially with complex configurations and limited UI for advanced workflows.
  • Users find limited customization in Gladly's workflows, impacting efficiency and overall user experience during peak times.

What Are Recent G2 Reviews of Gladly?

What Are G2 Users Discussing About Gladly?

Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Document360 is shortlisted for Best AI Assistant in the 2026 A.I. Awards, run by the Cloud Awards. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 547

How Do G2 Users Rate Document360?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 8.6/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Document360?

  • Seller: Kovai Limited
  • Company Website:
  • Year Founded: 2009
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    321 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technical Writer, Senior Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 39% Small

What Do G2 Reviewers Say About Document360?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Document360, appreciating its intuitive design and quick learning curve.
  • Users appreciate the feature-rich platform of Document360, highlighting its intuitive UI and powerful AI capabilities.
  • Users value the excellent customer support of Document360, enhancing their overall experience with quick and efficient assistance.
  • Users appreciate Document360's helpful AI features and intuitive interface, enhancing efficiency and reducing support costs.
  • Users appreciate Document360's user-friendly interface and intuitive navigation, enhancing efficiency and collaboration in documentation.
Cons
  • Users find the missing features frustrating, citing limitations like lag and a crowded interface when managing documents.
  • Users face editing difficulties with slow performance and a need for improved visual editing tools in Document360.
  • Users feel that editing limitations hinder their ability to efficiently manage content and enhance document visuals.
  • Users find Document360's pricing to be expensive, particularly for small teams needing advanced features and optimal performance.
  • Users express frustration over limited customization options, making design adjustments cumbersome and unintuitive for non-developers.

What Are Recent G2 Reviews of Document360?

What Are G2 Users Discussing About Document360?

Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

Average Rating: 4.7/5.0

Total Reviews: 384

How Do G2 Users Rate Helpjuice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.1/10 (Category avg: 8.6/10)
  • Personalization: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Helpjuice?

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 39% Small

What Do G2 Reviewers Say About Helpjuice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Helpjuice, enjoying quick access to information and an intuitive interface.
  • Users appreciate the user-friendly interface of Helpjuice, enjoying easy access and excellent support throughout their experience.
  • Users commend Helpjuice for its excellent customer support, consistently noting helpful assistance and outstanding service.
  • Users appreciate the extensive features and outstanding support from Helpjuice, enhancing their overall experience and efficiency.
  • Users value the highly customizable nature of Helpjuice, enabling effective and tailored help center creation without coding.
Cons
  • Users find editing difficulties in Helpjuice, particularly with accessibility and outdated design hindering their experience.
  • Users find limited customization challenging due to costs and a steep learning curve for theme creation.
  • Users face formatting issues in Helpjuice, leading to work loss and inconsistencies during article publishing.
  • Users find the editing limitations frustrating, as manual adjustments and disruptions hinder their publishing process.
  • Users find the learning curve steep, particularly with terminology and customizations, impacting their overall experience.

What Are Recent G2 Reviews of Helpjuice?

What Are G2 Users Discussing About Helpjuice?

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and single sign-on is available on every plan, and larger teams get audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic, Google Gemini or others), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal and a knowledge base. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. On any paid plan, the LiveAgent team moves your Zendesk data for free, usually in 1–2 days for accounts under 10,000 tickets: tickets, contacts and the knowledge base, with Zendesk triggers rebuilt as rules. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification and single sign-on (Google, Microsoft, Facebook, Okta) are available on every plan, and an audit log from Business. LiveAgent integrations Shopify, WooCommerce, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.3/10 (Category avg: 8.7/10)
  • Integrations: 8.7/10 (Category avg: 8.6/10)
  • Personalization: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent exceptionally easy to use, enabling straightforward management of support tickets and seamless team collaboration.
  • Users value the reliable multi-site live chat system of LiveAgent, enhancing effective customer response management seamlessly.
  • Users praise the reliable customer support of LiveAgent, enhancing their ability to manage inquiries effectively.
  • Users appreciate the reliability of LiveAgent's functions, enabling effective multi-channel customer response management.
  • Users love the efficiency of LiveAgent, as it streamlines customer support and enhances productivity across all channels.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent's powerful features effectively.
  • Users are frustrated by the missing features in LiveAgent, especially regarding mobile app integration and functionality.
  • Users find LiveAgent's interface not intuitive, with disappointing UX and slow page loading affecting productivity.
  • Users find a steep learning curve with LiveAgent, requiring significant time to master its extensive features and reporting.
  • Users express concerns about integration issues, noting that it affects productivity and mobile app performance negatively.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Front

Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace. Teams can assign clear ownership, collaborate directly alongside customer conversations, automate routing and workflows, coordinate handoffs across teams, and access relevant customer context without moving work across disconnected inboxes and tools. This gives teams greater visibility into the work behind each customer interaction while helping them respond accurately and efficiently. Front is particularly suited to complex B2B customer operations, where resolving a customer request may require multiple people, teams, systems, and steps. Rather than treating every interaction as an isolated support ticket, Front keeps the conversation connected to the context, ownership, and workflows required to move the customer's request forward. Integrations and APIs connect Front with the systems teams already use, helping relevant customer and operational information stay available where the work happens. AI works within the same workflows as your team. Autopilot, Front's omnichannel AI agent, runs complex customer work from end to end, and teams can build custom Autopilot agents for their brands, teams, and processes. Customers can also bring in external AI agents to join Front as teammates and set their scope and permissions. Copilot gives teams the context, the draft, and the prep for every customer conversation. Organizations decide where AI agents take on work, where human judgment is needed, and how both operate with shared context and clear guardrails. Front combines customer conversations with workflow automation, collaboration, analytics, integrations, and AI so teams can manage complex customer work without losing visibility or control as they scale. More than 9,300 businesses, including Uber Freight, Stripe, and OpenAI use Front to coordinate customer operations and keep teams, tools, and customer conversations in sync.

Average Rating: 4.7/5.0

Total Reviews: 2,475

How Do G2 Users Rate Front?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 8.1/10 (Category avg: 8.6/10)
  • Personalization: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Front?

  • Seller: Front App
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Manager
  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 49% Small, 42% Medium

What Do G2 Reviewers Say About Front?

AI-generated summary from verified user reviews

Pros
  • Users value Front's ease of use, praising its intuitive setup and efficient handling of team communications.
  • Users value the streamlined communication in Front, enhancing workflow and ensuring efficient management of customer interactions.
  • Users love the team collaboration features in Front, enhancing workflow and ensuring efficient message handling.
  • Users value Front's customizable rules and organization, enhancing workflow and improving communication effectively.
  • Users appreciate the efficiency of Front's email management, benefiting from integrated replies and collaborative features.
Cons
  • Users find missing features frustrating, including API limitations, layout confusion, and calendar update issues.
  • Users report email delivery delays and complications with tag management, leading to confusion and frustration.
  • Users find the cost and occasional system issues of Front to be significant drawbacks in their experience.
  • Users experience email management issues with delays and confusing tag functionalities, affecting daily productivity.
  • Users experience email communication issues with mixed emails and minor API rough edges that hinder automation.

What Are Recent G2 Reviews of Front?

What Are G2 Users Discussing About Front?

Ameyo by Exotel Cloud Contact Center

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Average Rating: 4.3/5.0

Total Reviews: 233

How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Automation: 8.7/10 (Category avg: 8.7/10)
  • Integrations: 8.6/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

  • Seller: Exotel
  • Year Founded: 2011
  • HQ Location: Bangalore, Karnataka
  • LinkedIn® Page: www.linkedin.com
    749 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist, Assistant Manager
  • Top Industries: Education Management, Financial Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Ameyo, managing customer interactions with a simple and intuitive interface.
  • Users love the reliable and user-friendly features of Ameyo, enhancing efficiency in managing customer interactions.
  • Users value the efficiency of Ameyo, enhancing communication and streamlining customer interactions seamlessly.
  • Users appreciate the smooth integration with CRM tools, enhancing efficiency and customer satisfaction in managing interactions.
  • Users value the seamless omnichannel management of customer interactions, enhancing efficiency and response times significantly.
Cons
  • Users note the limited customization options in Ameyo, which hinder flexible reporting and workflow adaptability.
  • Users find the difficult setup of Ameyo challenging, especially for new users or small teams overwhelmed by complexity.
  • Users experience a steep learning curve with Ameyo, as the feature-rich interface can be overwhelming for newcomers.
  • Users often experience slow loading times, especially during heavy traffic, which impacts their overall experience with Ameyo.
  • Users find the complex features of Ameyo challenging, especially new users who struggle with navigation and setup.

What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Average Rating: 4.4/5.0

Total Reviews: 538

How Do G2 Users Rate Kustomer?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Automation: 8.9/10 (Category avg: 8.7/10)
  • Integrations: 9.0/10 (Category avg: 8.6/10)
  • Personalization: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Kustomer?

  • Seller: Kustomer
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Short Hills, US
  • LinkedIn® Page: www.linkedin.com
    283 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Member Experience Associate
  • Top Industries: Consumer Services, Retail
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Kustomer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kustomer, enabling efficient implementation and management of customer interactions.
  • Users value the unified view of customer interactions in Kustomer, enhancing efficiency and data management across channels.
  • Users appreciate the unified view of customer interactions that Kustomer provides, enhancing efficiency and decision-making.
  • Users value the efficiency of Kustomer, benefiting from automation, customization, and a unified view of customer interactions.
  • Users commend Kustomer for its automation features, enhancing efficiency and consistency in task completion across channels.
Cons
  • Users experience slow performance with Kustomer, finding it frustrating during multitasking and while loading attachments.
  • Users often experience slow loading issues, which hinder productivity and can disrupt their workflow during busy times.
  • Users find the learning curve steep, as Kustomer can be slow and complex to navigate effectively.
  • Users find Kustomer's complexity challenging due to its steep learning curve and technical setup requirements.
  • Users find Kustomer's interface to be not intuitive, leading to a challenging experience, especially for newcomers.

What Are Recent G2 Reviews of Kustomer?

What Are G2 Users Discussing About Kustomer?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 625

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Automation: 9.1/10 (Category avg: 8.7/10)
  • Integrations: 9.1/10 (Category avg: 8.6/10)
  • Personalization: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate livepro Knowledge Management?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Automation: 9.4/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 9.7/10 (Category avg: 8.5/10)

Who Is the Company Behind livepro Knowledge Management?

  • Seller: livepro
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, NSW
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Knowledge Specialist
  • Top Industries: Government Administration, Insurance
  • Company Size: 46% Medium, 21% Large

What Do G2 Reviewers Say About livepro Knowledge Management?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Livepro, appreciating its user-friendly interface and smooth navigation.
  • Users appreciate the user-friendly design and great support of Livepro, which facilitates streamlined knowledge management.
  • Users find Livepro Knowledge Management extremely helpful, with easy navigation and excellent support for their daily needs.
  • Users appreciate the intuitive interface of livepro Knowledge Management, making it easy to navigate and understand.
  • Users appreciate the intuitive interface and modular structure of livepro Knowledge Management, enhancing accessibility and operational efficiency.
Cons
  • Users experience inefficient search results with too many articles, slow loading, and challenges in finding specific information.
  • Users experience inefficient search function, often receiving too many irrelevant articles and facing slow loading times.
  • Users indicate that improvement is needed in the review process and table formatting within Livepro Knowledge Management.
  • Users experience poor search functionality, facing issues with excessive results and lack of spelling feedback during searches.
  • Users find the search functionality overwhelming due to excessive results and slow loading times, complicating information retrieval.

What Are Recent G2 Reviews of livepro Knowledge Management?

What Are G2 Users Discussing About livepro Knowledge Management?

Boost.ai

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector.

Average Rating: 4.7/5.0

Total Reviews: 33

How Do G2 Users Rate Boost.ai?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Automation: 8.4/10 (Category avg: 8.7/10)
  • Integrations: 9.0/10 (Category avg: 8.6/10)
  • Personalization: 7.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Boost.ai?

  • Seller: Boost.ai
  • Year Founded: 2016
  • HQ Location: Sandnes, Rogaland
  • LinkedIn® Page: www.linkedin.com
    175 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Banking
  • Company Size: 38% Medium, 36% Large

What Do G2 Reviewers Say About Boost.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Boost.ai, appreciating its intuitive design and user-friendly setup process.
  • Users value the flexibility and user customizability of Boost.ai, enabling tailored and dynamic customer experiences.
  • Users value the helpful customer support from Boost.ai, making their experience intuitive and enjoyable.
  • Users highly value the helpful customer support from Boost.ai that greatly enhances project success and user experience.
  • Users commend Boost.ai for its exceptional customer satisfaction, highlighted by supportive teams and user-friendly, accessible design.
Cons
  • Users find a need for improvements in best practices and customization options to enhance the Boost.ai experience.
  • Users experience inconsistent AI responses and lack of clear best practices, hindering effective utilization of Boost.ai tools.
  • Users find the complexity of Boost.ai challenging due to unclear features and unintuitive support processes.
  • Users find the learning curve challenging, with unclear features and organizational hurdles impacting effective usage of Boost.ai.
  • Users desire more customization options for Boost.ai, particularly in chat panels and analytics reporting features.

What Are Recent G2 Reviews of Boost.ai?

What Are G2 Users Discussing About Boost.ai?

Haptik

Haptik builds agentic AI-driven voice and chat experiences that acquire, engage, and retain customers across 20+ channels and 100+ languages. Our multi-agent orchestration platform resolves queries, takes real actions across your CRM, ticketing, and MarTech stack while sounding like a real human. Trusted by Reliance Jio, Indian Oil Corporation Ltd, CEAT, Upstox, McDonald's, Prime Health, Pantheon Development, P&G, and Varun Beverages, Haptik has been recognized as the 𝗕𝗲𝘀𝘁 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗖𝗼𝗺𝗽𝗮𝗻𝘆, Category Leader by Gartner, G2, and Opus Research, and won the Best Voice AI Innovation Award, Excellence in Best AI Solutions Showcase, and Most Innovative for Industry AI Application.

Average Rating: 4.5/5.0

Total Reviews: 166

How Do G2 Users Rate Haptik?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Automation: 8.1/10 (Category avg: 8.7/10)
  • Integrations: 8.3/10 (Category avg: 8.6/10)
  • Personalization: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Haptik?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Financial Services, Insurance
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Haptik?

AI-generated summary from verified user reviews

Pros
  • Users praise Haptik for its intuitive interface, making chatbot development and management exceptionally easy and efficient.
  • Users value the helpful support from Haptik's team, enhancing digital marketing with tailored solutions and seamless integration.
  • Users appreciate Haptik's intuitive bot builder and strong integrations that enhance customer engagement across channels seamlessly.
  • Users value the responsive customer support from Haptik, which enhances integration and implementation processes effectively.
  • Users appreciate the efficiency of Haptik, streamlining customer engagement effortlessly across various channels.
Cons
  • Users highlight missing features and complex implementation, which hinder service innovation and prompt delays in support.
  • Users often find the AI limitations lead to broken interactions and outdated information, feeling less personalized.
  • Users note the limited features of Haptik, expressing a desire for more advanced functionality and service innovation.
  • Users find the complexity of the interface and slow implementation frustrating, hindering their overall experience.
  • Users experience delays in response times and changes, which hinder the overall efficiency of Haptik's service.

What Are Recent G2 Reviews of Haptik?

What Are G2 Users Discussing About Haptik?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated