# Top Free Customer Journey Mapping Tools - Page 2

## How Many Customer Journey Mapping Tools Products Does G2 Track?

**Total Products under this Category:** 102

### Category Stats (Jul 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Pushwoosh (+0.3%) - Among all products in this category, Pushwoosh recorded the largest rating increase compared to last month

_Last updated: July 21, 2026_

## How Does G2 Rank Customer Journey Mapping Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 45,200+ Authentic Reviews
- 102+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

[
Ortto
](https://www.g2.com/products/ortto/reviews)

By [Ortto](https://www.g2.com/sellers/ortto)

[

4.4/5(624)

](https://www.g2.com/products/ortto/reviews)

What do users say?

Users consistently praise Ortto for its intuitive interface and excellent customer support, which make it easy to create and manage marketing campaigns. The platform's ability to consolidate customer

Pros and Cons

[
Ease of Use (32)
](https://www.g2.com/products/ortto/reviews?qs=pros-and-cons)[
Expensive (13)
](https://www.g2.com/products/ortto/reviews?qs=pros-and-cons)

[
Smaply
](https://www.g2.com/products/smaply/reviews)

By [Smaply](https://www.g2.com/sellers/smaply)

[

4.5/5(15)

](https://www.g2.com/products/smaply/reviews)

What do users say?

Users consistently praise the ease of use and intuitive design of the software, making it ideal for those new to journey mapping. Many appreciate its ability to visualize customer experiences effectiv

Pros and Cons

[
Easy Learning (1)
](https://www.g2.com/products/smaply/reviews?qs=pros-and-cons)[
Export Issues (1)
](https://www.g2.com/products/smaply/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
Learn More
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[
Trendemon
](https://www.g2.com/products/trendemon/reviews)

By [Trendemon](https://www.g2.com/sellers/trendemon)

[

4.6/5(90)

](https://www.g2.com/products/trendemon/reviews)

What do users say?

Users consistently praise the product for its intuitive design and responsive customer support, which significantly enhances their marketing efforts. Many appreciate how it simplifies website personal

Pros and Cons

[
Customer Engagement (3)
](https://www.g2.com/products/trendemon/reviews?qs=pros-and-cons)[
Complexity (2)
](https://www.g2.com/products/trendemon/reviews?qs=pros-and-cons)

[
Custellence
](https://www.g2.com/products/custellence/reviews)

By [Custellence](https://www.g2.com/sellers/custellence)

[

4.3/5(11)

](https://www.g2.com/products/custellence/reviews)

What do users say?

Users consistently praise the ease of use and collaboration features of Custellence, highlighting how it simplifies the process of creating customer journey maps. Many appreciate its intuitive interfa

Pros and Cons

[
Ease of Use (4)
](https://www.g2.com/products/custellence/reviews?qs=pros-and-cons)[
Integration Difficulty (2)
](https://www.g2.com/products/custellence/reviews?qs=pros-and-cons)

[
cux.io
](https://www.g2.com/products/cux-io/reviews)

By [cux.io](https://www.g2.com/sellers/cux-io)

[

4.8/5(49)

](https://www.g2.com/products/cux-io/reviews)

What do users say?

Users consistently praise the intuitive interface and the ability to gather valuable insights into user behavior, which helps them identify pain points and improve their websites effectively. Many app

[
Zoho Marketing Automation
](https://www.g2.com/products/zoho-marketing-automation/reviews)

By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)

[

4.2/5(113)

](https://www.g2.com/products/zoho-marketing-automation/reviews)

What do users say?

Users consistently praise the intuitive interface and seamless integration with other Zoho products, which simplifies campaign management and enhances productivity. The platform's ability to automate

Pros and Cons

[
Automation (19)
](https://www.g2.com/products/zoho-marketing-automation/reviews?qs=pros-and-cons)[
Learning Curve (10)
](https://www.g2.com/products/zoho-marketing-automation/reviews?qs=pros-and-cons)

[
Netmera
](https://www.g2.com/products/netmera/reviews)

By [Netmera](https://www.g2.com/sellers/netmera)

[

4.3/5(49)

](https://www.g2.com/products/netmera/reviews)

What do users say?

Users consistently praise the user-friendly interface and responsive support team of Netmera, highlighting how these features simplify campaign management and enhance customer engagement. The platform

Pros and Cons

[
Ease of Use (18)
](https://www.g2.com/products/netmera/reviews?qs=pros-and-cons)[
High Complexity (6)
](https://www.g2.com/products/netmera/reviews?qs=pros-and-cons)

[
Boardmix
](https://www.g2.com/products/boardmix/reviews)

By [BOYUN TECHNOLOGY LIMITED](https://www.g2.com/sellers/boyun-technology-limited)

[

4.5/5(23)

](https://www.g2.com/products/boardmix/reviews)

What do users say?

Users consistently praise the user-friendly interface and collaborative features of Boardmix, highlighting its effectiveness for brainstorming and project planning. Many appreciate the built-in AI too

Pros and Cons

[
Ease of Use (6)
](https://www.g2.com/products/boardmix/reviews?qs=pros-and-cons)[
Expensive (2)
](https://www.g2.com/products/boardmix/reviews?qs=pros-and-cons)

[
Odyssiant
](https://www.g2.com/products/odyssiant/reviews)

By [Odyssiant](https://www.g2.com/sellers/odyssiant)

[

4.9/5(4)

](https://www.g2.com/products/odyssiant/reviews)

Product Description

Odyssiant is an AI visibility and answer optimisation platform that helps brands measure and improve how they appear in AI-generated answers. It runs structured “audit” prompt libraries across multipl

[
Cemantica
](https://www.g2.com/products/cemantica/reviews)

By [Cemantica](https://www.g2.com/sellers/cemantica)

[

5/5(3)

](https://www.g2.com/products/cemantica/reviews)

Product Description

A scalable Customer Experience management platform designed by certified CX professionals. Cemantica supports the full CX journey—from strategy through execution. Begin by mapping your customer journe

[
CXDeployer
](https://www.g2.com/products/cxdeployer/reviews)

By [PVSquare](https://www.g2.com/sellers/pvsquare)

[

3.5/5(3)

](https://www.g2.com/products/cxdeployer/reviews)

Product Description

CXDeployer is a cloud-based all-in-one solution that enables design thinking professionals to deploy and transform the customer experience by creating, sharing, and presenting the persona map, busines

[
FunnelStory
](https://www.g2.com/products/funnelstory/reviews)

By [FunnelStory](https://www.g2.com/sellers/funnelstory)

[

4.8/5(13)

](https://www.g2.com/products/funnelstory/reviews)

What do users say?

Users consistently praise FunnelStory for its intuitive interface and responsive customer support, which facilitate easy onboarding and effective data management. The platform excels at providing acti

Pros and Cons

[
Analytics (6)
](https://www.g2.com/products/funnelstory/reviews?qs=pros-and-cons)[
Limited Customization (3)
](https://www.g2.com/products/funnelstory/reviews?qs=pros-and-cons)

[
Apxor
](https://www.g2.com/products/apxor/reviews)

By [Apxor Technologies Pvt Ltd](https://www.g2.com/sellers/apxor-technologies-pvt-ltd)

[

4.4/5(14)

](https://www.g2.com/products/apxor/reviews)

What do users say?

Users consistently praise the user-friendly interface and the ability to provide deep insights into user behavior, making it easier to create effective campaigns. Many appreciate the strong customer s

[
Lemnisk
](https://www.g2.com/products/lemnisk/reviews)

By [Lemnisk](https://www.g2.com/sellers/lemnisk)

[

4.4/5(10)

](https://www.g2.com/products/lemnisk/reviews)

What do users say?

Users consistently praise the flexibility and customization of Lemnisk, noting how it allows them to tailor the platform to meet their specific needs. The responsive customer support is also frequentl

[
SAP Signavio
](https://www.g2.com/products/sap-signavio/reviews)

By [SAP](https://www.g2.com/sellers/sap)

[

4.4/5(66)

](https://www.g2.com/products/sap-signavio/reviews)

What do users say?

Users consistently praise the intuitive setup and powerful process visualization offered by SAP Signavio, which simplifies complex process mapping and enhances collaboration across teams. The platform

Pros and Cons

[
Ease of Use (7)
](https://www.g2.com/products/sap-signavio/reviews?qs=pros-and-cons)[
Complexity (4)
](https://www.g2.com/products/sap-signavio/reviews?qs=pros-and-cons)

[![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

Sponsored

G2 Advertising

Get 2x conversion than Google Ads with G2 Advertising!

G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.

[
Learn More
](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source)

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