The Top 20 Easiest To Use Customer Journey Analytics Software

See the top Customer Journey Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.8

Overall Usability Score

9.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Insider One

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

28%

Mid Market

46%

Enterprise

26%

Evam

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

24%

Mid Market

36%

Enterprise

39%

ContactPigeon

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

63%

Mid Market

33%

Enterprise

NotifyVisitors

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

68%

Mid Market

29%

Enterprise

Dotdigital

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Netcore Customer Engagement Platform

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

48%

Enterprise

34%

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

WebEngage

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

27%

Mid Market

56%

Enterprise

17%

#10

Zipy

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

67%

Mid Market

22%

Enterprise

12%

#11

Swan AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

19%

Mid Market

38%

Enterprise

43%

#12

MoEngage

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

24%

Mid Market

55%

Enterprise

21%

#13

Usermaven

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

97%

Mid Market

#14

Dreamdata

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

36%

Mid Market

59%

Enterprise

#15

Custify

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#16

HubSpot Marketing Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

53%

Mid Market

41%

Enterprise

#17

Braze

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.1

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

18%

Mid Market

57%

Enterprise

26%

#18

Iterable

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.6

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.1

Customer Segment Breakdown

Small Business

28%

Mid Market

55%

Enterprise

17%

#19

Trendemon

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

20%

Mid Market

52%

Enterprise

27%

#20

Klaviyo

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

81%

Mid Market

17%

Enterprise