# Best Customer Data Platforms (CDP) - Page 9 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. These tools offer marketing teams relevant insights needed to run campaigns. A CDP can grab information from online and offline sources such as websites, mobile apps, and email platforms to offer a complete view of the customer. After retrieving this data, a CDP can then help organizations predict the optimal next move with a particular customer. This allows businesses to learn what needs to be done to retain specific customers. A CDP can also be used by customer service teams to cater their support to each individual. [Marketing automation software](https://www.g2.com/categories/marketing-automation), [data warehouse software](https://www.g2.com/categories/data-warehouse), and other platforms that store data can typically integrate with a CDP. There are a few different types of CDPs to help businesses with varying use cases. A data CDP is the most common system of unified customer data to create a single consumer profile. A campaign CDP is used for campaign management, cross-channel, and multichannel marketing hubs. And an analytics CDP is strictly for the analysis of the type of data it holds. To qualify for inclusion in the Customer Data Platforms (CDP) category, a product must: - Provide a 360-degree view of the customer - Gather data from multiple sources into one platform, including first-party, second-party, and third-party data from online and offline sources - Unify customer profiles across systems - Connect with other systems to allow marketers to execute campaigns - Improve targeting for marketing campaigns ## Best Customer Data Platforms (CDP) At A Glance - **Leader:** [Insider One](https://www.g2.com/products/insider-one/reviews) - **Highest Performer:** [GrowthLoop](https://www.g2.com/products/growthloop/reviews) - **Easiest to Use:** [Insider One](https://www.g2.com/products/insider-one/reviews) - **Top Trending:** [Maestra](https://www.g2.com/products/maestraplatform/reviews) - **Best Free Software:** [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) --- **Sponsored** ### Contentful Contentful is a digital experience platform (DXP) designed for marketers, developers, and digital teams who need to build, personalize, and deliver impactful experiences across every channel—quickly and at scale. By combining its headless CMS with native, contextual AI, Contentful enables rapid creation, seamless management, and consistent omnichannel delivery of on-brand, data-driven content. Contentful empowers teams to adapt, reuse, personalize, and publish modular content and design components without reliance on developers, enabling rapid iteration and real-time targeting, experimentation, and optimization at the component level. Complemented by a robust ecosystem, and built on an infinitely-extensible, API-first platform, Contentful gives teams the freedom to easily build or deploy new experiences and integrations quickly to meet the ever-evolving needs of their brand. Trusted by global market leaders, Contentful is engineered for enterprise reliability, extensibility, and future-proof growth—helping organizations maximize ROI and outperform in today’s competitive digital landscape. [Book a Demo](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1202&secure%5Bdisplayable_resource_id%5D=1414&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1674&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=4941&secure%5Bresource_id%5D=1202&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-data-platform-cdp%3Foffset%3D60%26page%3D9&secure%5Btoken%5D=1c7cc1ccbf49c0c81982351177fa769ab22ad0381269b91c5ad960f1512ebd37&secure%5Burl%5D=https%3A%2F%2Fwww.contentful.com%2Fproducts%2Fpersonalization%2F%3Fnt_experiences%3D9BZdShPA4TYFUwHsEmNZi%3D0%26utm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dfy27-q1-global-inbound_competitor&secure%5Burl_type%5D=book_demo) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Customer Data Platform Accelerator](https://www.g2.com/products/customer-data-platform-accelerator/reviews) Ignitho’s CDP accelerator allows implementations in as little as 2 Weeks. By keeping the AI use cases front and center, the CDP accelerator provides an integrated solution framework. our CDP implementation is not just an aggregated repository of customer data with visualizations and basic segmentations. It comes with: 1.Pre-built AI models 2.API based Real-Time Integration of AI Insights 3.Advanced What-If Analysis 4.No Data Duplication 5.Rapid Data Integration with Predefined Schemas **Seller Details:** - **Seller:** [Ignitho Technologies](https://www.g2.com/sellers/ignitho-technologies) - **Year Founded:** 2016 - **HQ Location:** Tampa, US - **Twitter:** @ignitho (397 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ignitho/ (105 employees on LinkedIn®) ### 2. [Datajoin](https://www.g2.com/products/datajoin/reviews) Datajoin is a SaaS platform designed to help B2B marketers seamlessly integrate their marketing technology stacks through proprietary 'Micro Integrations.' By connecting leading web analytics tools like Google Analytics and Adobe Analytics with CRM systems such as Salesforce, Datajoin provides a unified view of the customer journey. This integration enables marketing and sales teams to bridge data silos, leading to more informed decision-making and optimized marketing strategies. Key Features and Functionality: - Micro Integrations: Datajoin's unique, no-code integrations synchronize customer data between various marketing applications without the need for engineering resources, facilitating quick and efficient data consolidation. - Comprehensive Data Modeling: The platform expertly structures and organizes data from multiple sources, ensuring it's ready for downstream analysis and applications, thereby providing a scalable, high-quality data foundation. - Extensive Integrations: Datajoin supports integration with top web analytics and CRM platforms, including Google Analytics, Adobe Analytics, and Salesforce, enabling a cohesive marketing technology ecosystem. Primary Value and User Solutions: Datajoin addresses the common challenge of fragmented marketing technology stacks by providing seamless integrations that unify disparate data sources. This unification empowers marketing and sales teams with actionable insights, leading to improved customer targeting, enhanced campaign performance, and a more streamlined customer journey. By eliminating the need for extensive engineering resources and reducing integration timelines from months to days, Datajoin significantly enhances operational efficiency and marketing effectiveness. **Seller Details:** - **Seller:** [Datajoin](https://www.g2.com/sellers/datajoin) - **Year Founded:** 2017 - **HQ Location:** Salt Lake City, Utah, United States - **LinkedIn® Page:** https://www.linkedin.com/company/fullcast-com (139 employees on LinkedIn®) ### 3. [Data Labs Studio](https://www.g2.com/products/data-labs-studio/reviews) Data Labs Studio is a compliance-safe marketing attribution platform that unifies fragmented identifiers into a single customer profile. Powered by our proprietary IdentityFusion technology, it enables organizations to track real outcomes—such as booked patients, e-commerce sales, SaaS subscriptions, and legal case leads—back to their ad spend. The platform offers: Cross-channel attribution across Google Ads, Meta Ads, LinkedIn, and more. Offline conversion sync to push revenue data back into ad platforms for smarter optimization. HIPAA & privacy compliance with encryption, secure storage, and Business Associate Agreements (BAAs). No-code setup with one script and 40+ integrations. Data Labs Studio helps Healthcare, E-Commerce, SaaS, and Legal organizations lower acquisition costs, increase ROAS, and stay compliant while scaling growth. **Seller Details:** - **Seller:** [Data Labs Studio](https://www.g2.com/sellers/data-labs-studio) - **Year Founded:** 2025 - **HQ Location:** Orland Park, US - **LinkedIn® Page:** https://www.linkedin.com/company/data-labs-studio/ (1 employees on LinkedIn®) ### 4. [Data Talks CDP](https://www.g2.com/products/data-talks-cdp/reviews) More Supporters. Superior Sales. Real Revenue We help you sell more tickets to your games while growing your supporter base continuously, making sure that your supporters always receive the ticket and merchandise offerings they appreciate. The Data Talks Sports CDP collects your supporter data with contact information and merges it with all your other data. This allows you to find out which supporter segments you should target and then be able to send them relevant offers.   Data Talks is an international company with Swedish roots. Our aim is to empower all sports organizations with data. Some of our customers are Sportfive, PAOK FC, Austrian Ice Hockey Association, The Swedish golf federation, Collingwood, Swedish basket, The Lithuanian Football Federation, Dolphins NRL, and many more! **Seller Details:** - **Seller:** [Data Talks](https://www.g2.com/sellers/data-talks) - **Year Founded:** 2014 - **HQ Location:** Stockholm, SE - **Twitter:** @DataTalksNow (471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/data-talks/ (36 employees on LinkedIn®) ### 5. [Enformion’s Marketing Intelligence and Sales Solutions](https://www.g2.com/products/enformion-s-marketing-intelligence-and-sales-solutions/reviews) Enformion turns fragmented customer data into complete, actionable identity profiles, combining behavioral, demographic, and historical insights. By transforming static records into multidimensional intelligence, our platform helps teams understand customers proactively, anticipate market moves, and make faster, higher-confidence decisions. • Engage customers in real time based on profile changes • Filter out noise to focus on actionable insights for strategic decisions • Power advanced segmentation and high-conversion models • Predict future behaviors by understanding underlying motivations • Turn reactive reporting into predictive insights to uncover your best leads **Seller Details:** - **Seller:** [Enformion](https://www.g2.com/sellers/enformion) - **Year Founded:** 2000 - **HQ Location:** Sacramento, US - **LinkedIn® Page:** https://www.linkedin.com/company/enformion/ (77 employees on LinkedIn®) ### 6. [enKod](https://www.g2.com/products/enkod/reviews) enKod – это CDP-платформа, для работы со своей базой контактов для прогрева, лояльности и повторных продаж, которая позволяет: 1. Хранить все данные о пользователях и их поведении в единой карточке контактов (это позволит сегментировать аудиторию по любым параметрам от суммы, давности и частоты заказов до интереса к конкретному продукту) 2. Настраивать автоматические цепочки сообщений в каналах email, sms, WhatsApp и Telegram 3. Собирать базу контактов с помощью всплывающих окон (и менять настройки показа этих окон в зависимости от поведения пользователя, увеличивая тем самым конверсию) 4. Рекомендовать пользователям товары, которые с наибольшей вероятностью их заинтересуют (в зависимости от их поведения) на основе алгоритмов (также есть фильтры и правила, которые позволят увеличить средний чек). Есть два варианта доступа к платформе: SaaS и On-Premise. SaaS - это версия платформы, которая разворачивается в облаке провайдера. On-Premise - это версия платформы, которая разворачивается на серверах заказчика или в его закрытом контуре. Подходит компаниям с повышенными требованиями к безопасности и конфиденциальности данных: банкам, финорганизациям, госструктурам, крупному энтерпрайз с жесткими регуляторными ограничениями. Работает с любыми компаниями, которым нужно автоматизировать общение со своей аудиторией – от крупных интернет-магазинов до стоматологий и яхт-клубов. **Seller Details:** - **Seller:** [enKod](https://www.g2.com/sellers/enkod) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [Epsilon Customer](https://www.g2.com/products/epsilon-customer/reviews) Epsilon PeopleCloud Customer is a comprehensive Customer Data Platform (CDP designed to unify and enhance first-party data with insights into customer behaviors beyond a brand's direct interactions. This platform accelerates time to value by providing a holistic view of each customer, enabling brands to deliver personalized experiences across all channels. Key Features and Functionality: - Data Unification: Integrates transactional, behavioral, and demographic data to create a single, comprehensive customer profile. - Identity Resolution: Utilizes Epsilon's CORE ID to connect identities across various touchpoints, ensuring accurate and privacy-compliant customer recognition. - Audience Segmentation: Allows for the creation of detailed customer segments and audiences, facilitating targeted marketing efforts. - Campaign Activation: Enables the execution of high-performance digital campaigns directly from the platform, streamlining marketing operations. - Real-Time Insights: Provides dashboards and reporting tools to monitor program performance, benchmarks, and measure campaign outcomes. Primary Value and Solutions Provided: Epsilon PeopleCloud Customer addresses the challenge of fragmented customer data by offering a centralized platform that consolidates and enriches information from multiple sources. This unified approach empowers brands to understand their customers more deeply, leading to more effective marketing strategies and enhanced customer experiences. By leveraging advanced identity resolution and real-time insights, businesses can deliver personalized, timely, and relevant communications, fostering stronger customer relationships and driving increased loyalty and revenue. **Seller Details:** - **Seller:** [Epsilon](https://www.g2.com/sellers/epsilon) - **Year Founded:** 1969 - **HQ Location:** Irving, TX - **Twitter:** @EpsilonMktg (6,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epsilon/ (10,503 employees on LinkedIn®) - **Ownership:** NYSE:ADS ### 8. [Eucloid Customer Data Platform](https://www.g2.com/products/eucloid-customer-data-platform/reviews) Eucloid helps enterprises unlock the full potential of their Customer Data Platform (CDP) investments. With partnerships across leading CDP solutions such as Segment, Treasure Data, and MoEngage, and a pool of certified experts, we ensure seamless implementation and adoption of CDPs tailored to business needs. Our capabilities span the entire CDP lifecycle: Data Integrations: Connect and unify customer data across diverse sources. C360 Profile Development: Build a single customer view with entity disambiguation to merge identities across multiple systems **Seller Details:** - **Seller:** [Eucloid Data Solutions](https://www.g2.com/sellers/eucloid-data-solutions) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/eucloid-data-solutions (123 employees on LinkedIn®) ### 9. [Eulerian](https://www.g2.com/products/eulerian-technologies-eulerian/reviews) Eulerian is a software publisher dedicated to the measures of marketing performances. Our technology suite enables advertisers to optimize and leverage their digital actions, by coupling comprehensive data collection, advanced dashboards and real-time signal exchanges. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Eulerian Technologies](https://www.g2.com/sellers/eulerian-technologies-f5be2799-1e01-42d1-bb37-146086d1176d) - **Year Founded:** 2002 - **HQ Location:** Madrid, ES - **Twitter:** @EulerianTech (1,559 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eulerian-iberia (6 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 10. [euromessage](https://www.g2.com/products/euromessage/reviews) euro.message is an email, sms and social marketing solution. **Seller Details:** - **Seller:** [euromessage](https://www.g2.com/sellers/euromessage) - **Year Founded:** 2002 - **HQ Location:** Istanbul, TR - **LinkedIn® Page:** https://www.linkedin.com/company/related-digital (90 employees on LinkedIn®) ### 11. [Exacaster Customer Data Platform](https://www.g2.com/products/exacaster-customer-data-platform/reviews) Exacaster Customer 360 is a Customer Data Platform specifically designed and build for Telecoms. It enables large-scale customer data management with low maintenance efforts. At its very core, Exacaster CDP makes customer data management a self-service activity, it automates the data collection, unifies data collected online and offline and allows instant roll-out of use cases such as churn prediction, next best offer (NBO) recommendation or predictive household identification. Customer 360 gives a single source of truth for the different telco teams like Customer Base Management, Customer Experience (CX) or Data Science teams. We work with Telecoms who provide different services: prepaid mobile, postpaid mobile, TV & internet services as well as Quadro-players. **Seller Details:** - **Seller:** [Exacaster](https://www.g2.com/sellers/exacaster) - **Year Founded:** 2011 - **HQ Location:** Vilnius, LT - **LinkedIn® Page:** http://www.linkedin.com/company/exacaster (90 employees on LinkedIn®) ### 12. [Experian Audience Engine (UK)](https://www.g2.com/products/experian-audience-engine-uk/reviews) Experian Audience Engine is a comprehensive marketing solution designed to enhance audience engagement across multiple channels. By leveraging rich data and insights, it enables businesses to create powerful campaigns with targeted and effective messages. Users can swiftly build custom audiences and deliver personalized communications through direct mail, email, social media, programmatic advertising, and television. Key Features and Functionality: - Precision Targeting: Utilizes accurate data linking to ensure optimal reach, minimizing the risk of overexposure or underexposure to target audiences. - Maximized Reach: Employs robust data and a wide range of media channels to engage precise audiences effectively. - Omni-Channel Strategy: Enables targeting of audiences across all channels they use, including both traditional and digital platforms. - Reliable Data Access: Provides access to high-quality data, eliminating the need for repeated investments in similar data sets. - Consumer Insight: Offers a wealth of consumer insights to help build ideal audience profiles. - Customer Retargeting: Facilitates the delivery of cross-selling or retargeting messages to current customers. - Integrated Campaigns: Supports coordination of traditional and online campaigns consistently across relevant channels. - Tailored Audience Engagement: Assists in planning how to reach audiences with channels that are right for them, displaying compelling offers to the best prospects. Primary Value and User Solutions: Audience Engine addresses the challenge of fragmented marketing efforts by providing a unified platform for audience identification and engagement. It empowers businesses to harness rich consumer data and insights, enabling the creation of targeted campaigns that resonate with specific audiences. By facilitating precision targeting and omni-channel strategies, Audience Engine helps maximize the impact of marketing campaigns, ensuring messages reach the right people through the most effective channels. This leads to improved customer engagement, higher conversion rates, and a more efficient allocation of marketing resources. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 13. [Experian Automotive Value Segments for Marketing (UK)](https://www.g2.com/products/experian-automotive-value-segments-for-marketing-uk/reviews) Experian's Automotive Value Segments for Marketing is a sophisticated solution designed to enhance automotive marketing strategies by leveraging predictive analytical modeling. This tool enables marketers to effectively connect their messages with audiences most likely to be in the market for specific types of vehicles. By utilizing Experian's proprietary data assets, the solution targets segments of vehicle owners based on industry-standard categories, value groups, and fuel or engine types, including hybrid and electric models. Key Features and Functionality: - Comprehensive Audience Segmentation: Utilizes ownership data of all cars registered in the UK to create modelled audience segments based on three main elements: Body Style, Value Group, and Fuel Type. - Targeted Marketing Strategies: Allows marketers to identify audiences relevant to particular makes and models, build audience strategies for sustainability and growth, and develop effective marketing strategies as part of the holistic car buying journey. - Multi-Channel Activation: Enables activation of audiences across both traditional and digital channels, ensuring consistent audience strategies across media channels including TV and social media. Primary Value and User Solutions: The primary value of Experian's Automotive Value Segments for Marketing lies in its ability to provide marketers with precise, data-driven insights into potential car buyers. By understanding and targeting specific audience segments, marketers can tailor their offers and messages to resonate with consumers' preferences and behaviors. This approach not only enhances the effectiveness of marketing campaigns but also supports the growth of electric and hybrid vehicle markets by identifying and engaging with audiences interested in these models. Ultimately, this solution helps businesses reach new and used car buyers based on their current car ownership, leading to improved customer engagement and increased sales. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 14. [Experian Behavioural and Lifestyle Indicators (UK)](https://www.g2.com/products/experian-behavioural-and-lifestyle-indicators-uk/reviews) Experian's Behavioural and Lifestyle Indicators provide organizations with comprehensive insights into consumer behaviors and preferences, enabling the development of highly targeted marketing and customer retention strategies. By analyzing a wide range of attributes—including shopping habits, technology usage, interests, and media consumption—businesses can gain a nuanced understanding of their customers' lifestyles and attitudes. Key Features and Functionality: - ConsumerView Integration: Offers a unified and consistent view of the UK adult population, encompassing detailed demographic, socio-economic, and behavioral characteristics at both individual and household levels. - Predictive Models: Includes predictive models across various categories such as automotive, charity, travel, news and media, and purchases, aiding in enriching customer information and effectively managing customer relationships. - Data Enrichment: Enhances existing databases with actionable behavioral and lifestyle indicators, providing deeper insights into customer profiles. - API Access: Allows for real-time data retrieval through the ConsumerView API, facilitating seamless integration and immediate access to consumer insights. - Audience Targeting: Informs acquisition audiences across both digital and traditional channels at scale, optimizing marketing efforts. - Custom Models: Enables the creation of bespoke behavioral and lifestyle models tailored to specific marketing and customer retention objectives. - Comprehensive Documentation: Provides fully documented data profiles for all characteristics, ensuring transparency and ease of use. Primary Value and Solutions: By leveraging Experian's Behavioural and Lifestyle Indicators, businesses can: - Enhance Customer Understanding: Gain a deeper insight into consumer behaviors and preferences, allowing for more personalized and effective marketing strategies. - Improve Marketing Relevance: Tailor campaigns to align with the specific interests and lifestyles of target audiences, increasing engagement and conversion rates. - Optimize Customer Retention: Identify and address the unique needs and preferences of existing customers, fostering loyalty and long-term relationships. - Drive Business Growth: Utilize enriched data to inform strategic decisions, identify new market opportunities, and enhance overall business performance. Experian's Behavioural and Lifestyle Indicators equip organizations with the tools to transform consumer data into actionable insights, ultimately leading to more informed decisions and successful outcomes. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 15. [Experian Bespoke Attitudinal Segmentation (UK)](https://www.g2.com/products/experian-bespoke-attitudinal-segmentation-uk/reviews) Experian's Bespoke Attitudinal Segmentation service offers businesses a deeper understanding of their customers by identifying specific consumer groups with similar attitudes and values. This approach goes beyond traditional demographic segmentation, providing detailed insights into customer motivations and pain points. Key Features and Functionality: - Tailored Research Objectives: Experian collaborates with businesses to define research goals that align with their specific needs, ensuring the segmentation is relevant and actionable. - Expert Data Collection and Analysis: Utilizing advanced statistical techniques, Experian collects and analyzes data to identify and characterize consumer segments based on attitudes and behaviors. - Industry-Specific Attitudinal Questionnaires: Custom questionnaires are developed to gather pertinent data, focusing on the unique aspects of each industry. - Attitudinal Segmentation Models: Consumers are grouped into segments based on shared attitudes and behaviors, providing a nuanced understanding of different customer profiles. - Validation and Testing: The segmentation models are rigorously tested against new data to ensure reliability and predictive accuracy. - Actionable Insights: The resulting insights enable businesses to design targeted campaigns, leading to higher customer engagement, loyalty, and return on investment. Primary Value and Solutions Provided: By leveraging Bespoke Attitudinal Segmentation, businesses can gain a competitive advantage through a deeper connection with their customers. This service allows for the creation of more personalized marketing strategies, improved product offerings, and enhanced customer experiences. Ultimately, it helps businesses address customer needs more effectively, fostering stronger relationships and driving growth. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 16. [Experian Bespoke Behavioural Segmentation (UK)](https://www.g2.com/products/experian-bespoke-behavioural-segmentation-uk/reviews) Experian's Bespoke Behavioural Segmentation is a tailored solution designed to help businesses gain deeper insights into their customers by identifying groups with similar behavioural traits. By leveraging rich first-party data, this service enables organisations to understand customer interactions, such as lifetime value, product preferences, communication channels, and credit facility usage. Key Features and Functionality: - Customised Segmentation Models: Developed based on actual customer behaviours, providing a nuanced understanding of customer dynamics. - Identification of High-Value Customers: Helps pinpoint the most valuable customers, uncover upsell opportunities, and assess churn risks. - Integration with Experian Data: Aligns with Experian's demographic and classification data to derive detailed customer profiles and personas. - Extrapolation to Wider Populations: Allows segmentation insights to be applied across non-customer groups, facilitating new customer acquisition and market sizing. - CRM Strategy Integration: Seamlessly incorporates segmentation into CRM strategies for more effective customer management. - Actionable Insights for Targeted Campaigns: Delivers insights that lead to higher customer engagement, loyalty, and return on investment. Primary Value and Solutions Provided: Bespoke Behavioural Segmentation empowers businesses to gain a competitive advantage by creating deeper connections with customers. By understanding specific behavioural traits, organisations can tailor their marketing strategies, enhance customer engagement, and optimise resource allocation. This approach leads to more effective campaigns, improved customer retention, and increased profitability. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 17. [Experian Bespoke Demographic Segmentation (UK)](https://www.g2.com/products/experian-bespoke-demographic-segmentation-uk/reviews) Experian's Bespoke Demographic Segmentation is a tailored solution designed to help businesses gain a comprehensive understanding of their customer base by analyzing demographic, transactional, and behavioral data. This service leverages Experian's Mosaic classification system to create actionable segments applicable to both existing customers and potential audiences across various geographic locations and marketing channels. Key Features and Functionality: - Customized Segmentation: Develops segments specifically tailored to a business's objectives, ensuring relevance and effectiveness. - Comprehensive Data Integration: Combines Experian's extensive demographic and classification data with a company's first-party data and attitudinal insights to create a holistic view of the market. - Versatile Applications: Applicable to both customer and non-customer populations, facilitating use cases such as Customer Relationship Management (CRM), new customer acquisition, market sizing, and headroom analysis. - Real-Time Accessibility: Segments can be applied in real-time via API, enabling immediate and dynamic marketing strategies. Primary Value and Solutions Provided: By implementing Bespoke Demographic Segmentation, businesses can achieve a competitive advantage through a deeper understanding of their markets. This enhanced insight allows for more targeted marketing campaigns, improved customer engagement, and informed strategic decisions. The solution addresses challenges such as identifying the most valuable customer segments, understanding their preferences, and effectively reaching them through preferred channels, ultimately leading to increased efficiency and effectiveness in marketing efforts. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 18. [Experian ChannelView (UK)](https://www.g2.com/products/experian-channelview-uk/reviews) Experian's ChannelView is a comprehensive solution designed to help organizations effectively target and engage relevant audiences across various online and digital marketing channels. By integrating permissioned data from trusted partners, ChannelView constructs a unified database of linkage identifiers, such as email and mobile records, connected to verified names and addresses. This integration, combined with Experian’s ConsumerView insights and segmentation solutions, provides a deeper understanding of target audiences, enabling consistent communication across multiple platforms, including social media, display advertising, and addressable TV. Key Features and Functionality: - Offline to Online Connectivity: Bridges the gap between offline marketing audiences and online digital channels, ensuring cohesive and targeted outreach. - Digital Data Enrichment: Enhances digital CRM systems by linking them with Experian’s core modeled attributes, propensities, and segmentations, enriching customer profiles. - Simple Integration: Offers access via API for data enrichment and through Experian's Bureau Delivery team for online audience activation, facilitating seamless integration into existing systems. - Continuous Data Enhancement: Rebuilt monthly to maintain high data quality and adhere to data subject preferences, ensuring up-to-date and compliant information. - Utilization of Experian Insights: Connects digital identifiers to Experian’s consumer behavioral insights, enabling informed decisions about digital marketing strategies. Primary Value and User Solutions: ChannelView addresses the challenge of reaching the right consumers by providing a consistent and comprehensive view of target audiences across both offline and online channels. By leveraging enriched data and insights, organizations can enhance their marketing strategies, improve customer engagement, and drive growth through more effective and personalized communication. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 19. [Experian Club Canvasse (UK)](https://www.g2.com/products/experian-club-canvasse-uk/reviews) Experian's Club Canvasse is a comprehensive data cooperative that aggregates transactional data from hundreds of retailers, encompassing a combined consumer base of 17.7 million individuals. This platform empowers members to gain deep insights into consumer purchasing behaviors, enabling them to identify and engage with optimal audiences for both acquisition and retention initiatives across multiple marketing channels. Key Features and Functionality: - Granular Transactional Data: Access to detailed transactional information from a diverse range of retail organizations and catalogue retailers. - Predictive Modeling: Utilization of Experian's advanced analytics to build predictive models that inform marketing strategies. - Multi-Channel Activation: Capability to implement marketing plans across various channels, including Direct Mail, Email, Programmatic Advertising, and Addressable TV. - Customer Profiling: Enhanced understanding of customer profiles to tailor marketing efforts effectively. - Data Security: Commitment to maintaining the highest standards of data security and compliance. Primary Value and Solutions Provided: Club Canvasse offers businesses the ability to leverage a vast pool of transactional data to refine their marketing strategies. By understanding customer profiles and purchasing behaviors, members can develop actionable marketing plans that are both efficient and effective. The platform's predictive models and multi-channel activation capabilities ensure that marketing efforts are targeted and consistent, leading to improved customer acquisition and retention rates. Additionally, Experian's emphasis on data security provides peace of mind, ensuring that all data is handled with the utmost care and in compliance with industry standards. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 20. [Experian ConsumerView (UK)](https://www.g2.com/products/experian-consumerview-uk/reviews) Experian ConsumerView is a comprehensive database offering a definitive and consistent view of the UK adult population. It encompasses a wide range of demographic, socio-economic, and behavioral characteristics for both individuals and households, enabling businesses to gain deep insights into their customers and prospects. By integrating this wealth of information, organizations can enhance their marketing strategies, improve customer engagement, and drive profitable relationships. Key Features and Functionality: - Extensive Data Coverage: ConsumerView includes data on approximately 51 million UK adults and over 25 million households, providing a broad and accurate representation of the population. - Diverse Attributes: The database contains a range of actual and modeled attributes, segmentations, and propensities relevant to various industries, aiding in customer profiling and targeted marketing. - Cross-Channel Insights: By linking offline data with online personas, ConsumerView offers a unified understanding across multiple channels, facilitating consistent and effective communication strategies. - Data Enrichment: Organizations can enrich their existing customer information with valuable demographic, consumption, and attitudinal data, leading to more personalized and effective marketing campaigns. - Predictive Modeling: The inclusion of predictive models across various categories, such as automotive, charity, travel, news, and media, allows businesses to anticipate consumer behavior and tailor their offerings accordingly. Primary Value and Solutions Provided: ConsumerView addresses several critical challenges faced by organizations: - Enhanced Customer Understanding: By providing detailed insights into individual and household characteristics, businesses can identify their most valuable customers and understand their preferences and behaviors. - Improved Data Quality: The database helps in identifying and rectifying gaps, duplicates, or errors in customer data, ensuring accuracy and completeness across all communication channels. - Effective Prospecting: With comprehensive prospect data, organizations can identify and target potential customers more effectively, optimizing marketing efforts and increasing conversion rates. - Strategic Decision-Making: The rich insights offered by ConsumerView enable businesses to make informed decisions regarding product offerings, marketing strategies, and customer engagement, ultimately driving growth and profitability. By leveraging Experian ConsumerView, organizations can gain a holistic understanding of their customer base, enhance data-driven decision-making, and implement more effective marketing and customer relationship strategies. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 21. [Experian Contact Suppressions (UK)](https://www.g2.com/products/experian-contact-suppressions-uk/reviews) Experian Contact Suppressions is a comprehensive service designed to help businesses maintain accurate and up-to-date customer contact information. By identifying and removing outdated or incorrect records, such as those of individuals who have moved, passed away, or opted out of marketing communications, this service ensures that organizations communicate effectively with their customers while adhering to regulatory requirements. Key Features and Functionality: - Data Validation: Utilizes a vast portfolio of proprietary and third-party data files to validate customer contact details, ensuring accuracy and relevance. - Suppression Identification: Detects and flags records that are outdated or incorrect, including those of deceased individuals, movers, and those registered on marketing preference lists. - Flexible Delivery Options: Offers integration via API for automated, periodic cleansing of databases, or through Experian's client services team for bespoke or one-off services. - Comprehensive Data Sources: Leverages data from reputable sources such as the Royal Mail's National Change of Address (NCOA) file, Mortascreen, and the Mailing/Telephone Preference Service to ensure high accuracy. Primary Value and Solutions Provided: - Operational Efficiency: Reduces waste and unnecessary processing costs by eliminating outdated or inaccurate records from marketing databases. - Enhanced Customer Engagement: Improves response rates by focusing marketing efforts on accurate and current customer information, leading to more effective campaigns. - Regulatory Compliance: Assists businesses in meeting GDPR requirements by maintaining up-to-date and accurate customer data, thereby reducing the risk of non-compliance penalties. - Brand Protection: Minimizes the risk of sending inappropriate or inaccurate marketing communications, thereby protecting the brand's reputation and fostering positive customer relationships. By implementing Experian Contact Suppressions, businesses can ensure their customer data remains accurate and compliant, leading to more effective communication strategies and improved operational performance. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 22. [Experian ExPin (UK)](https://www.g2.com/products/experian-expin-uk/reviews) Experian's ExPin is a unique personal identification number (PIN) assigned to every individual in the UK, designed to unify and streamline customer data across multiple financial records. By accurately matching and linking these records, ExPin enables businesses to confidently identify and consolidate information pertaining to the same person, facilitating a comprehensive single customer view. Key Features and Functionality: - Internal Integration: Detects overlaps between previously unconnected internal systems, ensuring cohesive data management. - Relationship Insight: Identifies new applicants who already have existing products with the business, recognizing returning customers effectively. - Holistic Management: Provides a complete overview of customer activity and total value, allowing for tailored communication and management strategies. - Duplicate Identification: Recognizes and eliminates duplicate customer records, enhancing data accuracy. - Tailored Offering: Enables the provision of the most appropriate products and services based on comprehensive customer profiles. - Targeted Upselling: Facilitates upselling and cross-selling of suitable products by understanding customer needs and histories. - Unified Data: Links all customer information together, creating a cohesive and accessible data repository. - Fraud Detection: Identifies records that do not belong to genuine customers, aiding in fraud prevention efforts. Primary Value and User Solutions: ExPin addresses the challenges businesses face with inconsistent customer records, which can hinder the ability to link records and view all customer activities in one place. Without this comprehensive overview, companies risk non-compliance, customer dissatisfaction due to duplicate or irrelevant communications, and missed sales opportunities. By enabling the identification of existing customers and providing a complete view of each individual, ExPin empowers businesses to make informed decisions and enhance the overall customer experience. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 23. [Experian iCoder Discovery (UK)](https://www.g2.com/products/experian-icoder-discovery-uk/reviews) Experian's iCoder Discovery is a powerful tool designed to help businesses quickly and securely gain deep insights into their customer base. By uploading first-party data, users can visualize and analyze customer information through Experian's ConsumerView and Mosaic dashboards, enabling a comprehensive understanding of customer profiles within minutes. Key Features and Functionality: - Intuitive Dashboards: Access user-friendly online dashboards that provide immediate insights into customer demographics and behaviors. - Comprehensive Data Attributes: Utilize a wide range of attributes and segmentations to build detailed customer profiles. - Secure Data Handling: Benefit from a simple and secure data upload process, ensuring the confidentiality and integrity of your information. - Segmentation Portal Access: Gain direct access to Experian's Segmentation Portal for enhanced insights and more granular customer segmentation. Primary Value and Solutions Provided: iCoder Discovery empowers businesses to swiftly and effectively understand their customers by leveraging Experian's extensive data resources. This enhanced understanding facilitates more informed decision-making, targeted marketing strategies, and improved customer engagement. By providing rapid access to detailed customer insights, iCoder Discovery helps businesses optimize their operations and drive growth. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 24. [Experian Intact (UK)](https://www.g2.com/products/experian-intact-uk/reviews) Experian Intact is an online data management solution designed to help organizations maintain accurate and up-to-date customer information. By offering a suite of data cleansing, validation, suppression, and enhancement services, Intact ensures that businesses can effectively manage their customer databases, leading to improved marketing efficiency and compliance with data protection regulations. Key Features and Functionality: - Data Cleansing: Intact identifies and corrects inaccuracies within customer records, ensuring that personal information is complete and accurate. - Data Validation: The service verifies the accuracy of customer details, such as names, addresses, and telephone numbers, to ensure communications reach the intended recipients. - Data Suppression: Intact removes records of individuals who have moved, passed away, or opted out of communications, reducing the risk of sending unwanted or inappropriate messages. - Data Enhancement: By appending additional demographic and lifestyle information, Intact provides deeper insights into customer behavior, enabling more targeted and relevant marketing campaigns. Primary Value and Solutions Provided: Experian Intact addresses the challenges of maintaining accurate customer data in a dynamic environment where consumer information can quickly become outdated. By ensuring data integrity, Intact helps organizations reduce costs associated with undeliverable communications, enhance brand reputation by minimizing consumer annoyance, and comply with data protection regulations. The platform's user-friendly interface and 24/7 online access allow businesses to manage their data efficiently without requiring advanced technical knowledge. Additionally, Intact offers a free data audit, enabling organizations to assess the quality of their data and make informed decisions about necessary improvements. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ### 25. [Experian Single Customer View (UK)](https://www.g2.com/products/experian-single-customer-view-uk/reviews) Experian's Single Customer View (SCV) is a comprehensive solution designed to consolidate and integrate all customer data into a unified, accurate profile. By merging information from various sources, SCV provides businesses with a holistic understanding of each customer, encompassing their identities, profiles, and interactions. This consolidated view enables organizations to make informed decisions, enhance customer engagement, and drive business growth. Key Features and Functionality: - Data Integration: Combines data from multiple channels and touchpoints to create a single, cohesive customer profile. - Data Cleansing and Standardization: Ensures accuracy by cleansing and standardizing customer information, reducing errors and inconsistencies. - Unique Customer Identifier: Assigns a unique identifier to each customer, facilitating easy tracking and management across systems. - Enhanced Customer Insights: Provides deep insights into customer behaviors, preferences, and needs by analyzing consolidated data. - Improved Marketing Strategies: Enables targeted marketing campaigns by understanding customer demographics and behaviors. - Operational Efficiency: Streamlines operations by reducing data duplication and ensuring consistent information across departments. Primary Value and Solutions Provided: Experian's SCV addresses the challenge of fragmented customer data by offering a unified view, which is pivotal for: - Enhanced Customer Engagement: By understanding the complete customer journey, businesses can tailor interactions, leading to improved satisfaction and loyalty. - Informed Decision-Making: Access to accurate and comprehensive customer data allows for better strategic decisions in marketing, sales, and service. - Risk Management: Identifying and understanding customer relationships and behaviors helps in assessing and mitigating potential risks. - Regulatory Compliance: Maintains consistent and accurate customer records, aiding in compliance with data protection and privacy regulations. In summary, Experian's Single Customer View empowers businesses to transform complex and disparate customer data into actionable insights, fostering stronger customer relationships and driving operational excellence. **Seller Details:** - **Seller:** [Experian](https://www.g2.com/sellers/experian) - **Year Founded:** 1826 - **HQ Location:** Dublin, Ireland - **Twitter:** @Experian_US (38,551 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/experian (25,265 employees on LinkedIn®) - **Ownership:** LSE: EXPNL ## Parent Category [Marketing Software](https://www.g2.com/categories/marketing) ## Related Categories - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics) - [Personalization Software](https://www.g2.com/categories/personalization) --- ## Buyer Guide ### What You Should Know About Customer Data Platform (CDP) Software ### Customer data platforms buying insights at a glance [Customer data platforms (CDPs)](https://www.g2.com/categories/customer-data-platform-cdp) help businesses collect, unify, and activate customer data across marketing, sales, service, and analytics functions. CDPs enable centralized customer data management, audience segmentation, real-time engagement, and analytics-driven personalization. Organizations primarily use customer data platforms to create unified customer profiles, break down data silos, automate customer journeys, and deliver personalized marketing experiences across channels like email, SMS, digital ads, and ecommerce platforms. Most cdp software follows tiered pricing models based on data volume, number of customer profiles, or usage. Entry-level CDPs typically start at $1,000 to $3,000 per month for core functionality, while mid-market to enterprise solutions range from $5,000 to $20,000 or more per month depending on advanced features, scalability, and support. If you’re evaluating CDP software, consider your organization’s data complexity, integration needs, pricing flexibility, feature depth, ease of use, and vendor support quality. Essential questions include: - What is included in your pricing tiers, and how does pricing scale with data growth? - What onboarding, training, and customer success resources do you provide? - What pre-built integrations and API capabilities are available? - How responsive is the vendor’s customer support and technical assistance? - Does the CDP offer real-time engagement, personalization, or AI-driven recommendations? G2's top-rated Customer data platforms currently include Insider, Bloomreach, WebEngage, Fullstory, and Planhat. According to G2’s Customer Data Statistics, 94% of business leaders say understanding customer needs is essential to delivering personalized experiences, and 78% of organizations say data silos are a major challenge—further validating the need for CDPs with specialized capabilities. ([_Source 1_](https://www.g2.com/articles/customer-data-statistics)) ### What are customer data platforms? G2 defines a [customer data platform](https://www.g2.com/categories/customer-data-platform-cdp) as a software system that collects, unifies, and organizes customer data from various sources into a single, centralized database. Its core purpose is to create a real-time, comprehensive view of each customer to help businesses deliver personalized marketing experiences and make data-driven decisions. Unlike traditional databases or marketing tools, CDP software automatically integrates both online and offline data, including first-party data such as website activity, mobile interactions, email engagement, transaction history, and sometimes third-party data from external sources. Customer data platforms are designed to be used primarily by marketing teams, requiring minimal technical support, and offer the ability to segment customers, track behavior over time, and trigger automated actions based on that behavior. What makes a CDP unique is its ability to continuously update customer profiles as new data becomes available, structuring that information in a way that is actionable, whether for targeting ads, personalizing communications, or analyzing campaign performance. A CDP is different from a CRM, data warehouse, or [DMP](https://www.g2.com/categories/data-management-platform-dmp). CRMs are generally focused on sales workflows and rely heavily on manual data entry, while CDPs automatically gather and maintain a broader range of behavioral and demographic data. Data warehouses are typically IT-managed systems for storing and querying historical data, lacking the real-time agility and marketing focus defining CDPs. DMPs, on the other hand, are built for advertising and primarily use anonymous third-party data to improve targeting, whereas CDPs focus on identifiable individuals and long-term relationship building. By pulling together fragmented data from across platforms such as websites, mobile apps, social channels, and offline sources, a CDP empowers marketers to better understand customer journeys, personalize experiences, and drive long-term customer value. The global customer data platform market is experiencing rapid growth as businesses prioritize unified customer data management and personalized marketing strategies. According to Fortune Business Insights, the CDP market was valued at USD 2.65 billion in 2024 and is projected to grow from USD 3.28 billion in 2025 to USD 12.96 billion by 2032, reflecting a compound annual growth rate (CAGR) of 21.7% during the forecast period. ([_Source 3_](https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633)) G2 currently covers 263 CDP products, with 1,521 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed customer data platforms on G2? G2 scores the top-rated customer data platforms using a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that evaluates real-user satisfaction ratings and overall popularity based on review data. Here are the five highest-rated CDP products on G2 in this category: #### 1. [Insider](https://www.g2.com/products/insider/reviews) - Number of Reviews: 765 - Satisfaction: 100 - Market Presence: 99 - G2 Score: 100 #### 2. [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - Number of Reviews: 463 - Satisfaction: 76 - Market Presence: 93 - G2 Score: 85 #### 3. [WebEngage](https://www.g2.com/products/webengage/reviews) - Number of Reviews: 174 - Satisfaction: 84 - Market Presence: 70 - G2 Score: 77 #### 4. [Fullstory](https://www.g2.com/products/fullstory/reviews) - Number of Reviews: 179 - Satisfaction: 74 - Market Presence: 77 - G2 Score: 75 #### 5. [Planhat](https://www.g2.com/products/planhat/reviews) - Number of Reviews: 312 - Satisfaction: 79 - Market Presence: 64 - G2 Score: 71 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### Customer data platform pricing and cost considerations Customer Data Platform (CDP) pricing can vary widely based on vendor offerings, business size, data volume, and the required features. Most CDPs follow a tiered pricing model, with costs typically scaling based on the number of customer profiles, data processed, or additional features like real-time personalization, advanced analytics, or integrations. According to G2 data, the average annual price per license for CDPs is approximately _$1,294.70_. Pricing generally ranges from a minimum annual price of _$598.80_ per license to a maximum of _$4,272.00_ per license, depending on the product edition and feature set. Entry-level CDPs for small to mid-sized businesses often start around _$600 to $1,200 per year_ per license. These plans typically include core features such as data collection, customer segmentation, and basic integrations with marketing tools. Pricing can increase significantly for mid-market and enterprise-grade organizations, with advanced plans reaching _$4,000 or more per year_ per license. Higher pricing reflects support for larger data volumes, additional users, enhanced privacy and compliance features, AI-powered recommendations, and extensive customization options. Beyond subscription costs, businesses should consider additional fees such as: - Data storage overages - Access to premium analytics or reporting modules - API usage beyond included limits - Implementation and onboarding services (which may range from several thousand to tens of thousands of dollars) When evaluating CDP pricing, it’s important to factor in not only the base subscription fees but also the total cost of ownership. This includes internal resource requirements, training, integration complexity, and potential cost savings from replacing multiple disconnected systems with a unified customer data platform. ### Types of customer data providers on G2 The customer data platform market has matured, leading to the emergence of different types of platforms built for specific use cases. While all CDPs collect and unify customer data, they vary in how much functionality they provide beyond data management. Most fall into one of three categories: - [Multiple Devices CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/multiple-devices): Multiple Devices CDPs are built to deliver consistent and personalized customer experiences across any device or channel. They help businesses track customer interactions across smartphones, tablets, desktops, and other connected devices to maintain a unified customer view. This type of CDP is best suited for organizations aiming to create seamless cross-device engagement, ensuring customers receive relevant messaging and experiences no matter how or where they interact with the brand. - [Marketing Metrics-Focused CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/marketing-metrics): Marketing Metrics-focused CDPs provide advanced analytics and reporting capabilities that help businesses measure marketing performance and ROI. They enable organizations to track customer engagement, campaign effectiveness, and revenue attribution across multiple channels. This type of CDP is ideal for companies looking to gain deeper insights into their marketing efforts, optimize strategies, and make data-driven decisions while managing customer data in a centralized platform. - [Recommendation Engine CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/recommendation-engine): Recommendation Engine CDPs use artificial intelligence and machine learning to deliver personalized content, product recommendations, and next-best actions across customer touchpoints. By analyzing customer behavior, preferences, and purchase history, they help businesses increase engagement and drive conversions. This type of CDP is well-suited for organizations aiming to enhance personalization strategies, improve product discovery, and deliver relevant experiences in real time across marketing channels. - [Content Marketing CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/content-marketing): Content Marketing CDPs combine customer data management with content delivery tools to support personalized marketing at scale. They enable businesses to create, manage, and distribute content tailored to customer profiles, behaviors, and preferences. This type of CDP is ideal for organizations focused on automating content-driven campaigns, delivering targeted messaging across multiple channels, and driving customer engagement with personalized, data-informed content experiences. - **Integration with AI Assistants** : As businesses adopt AI-powered customer service tools, CDPs provide accurate customer profiles and history. This integration enables AI assistants to offer more relevant, efficient, personalized interactions, enhancing overall customer satisfaction. ### Top customer data companies on G2 features rated by G2 reviewers There is no single best customer data platform for every business. Different CDP features offer unique benefits depending on the organization’s goals, data complexity, and marketing maturity. These features can support users in several ways: - Data enrichment: Use external data sources to enhance and complete customer profiles. - Expandability: Add new data sources and adapt to changing data requirements over time. - Content marketing: Manage and deliver content as part of personalized customer journeys. - Multiple devices: Deliver consistent, personalized experiences across all customer devices. - Marketing metrics: Measure the performance and ROI of marketing programs and campaigns. - Predictive modeling: Forecast customer behaviors and outcomes using statistical models. - Recommendation engine: Suggest next-best actions or products based on customer data and AI. ### Top CDP benefits identified by G2 reviewers Effective customer data platform implementation can deliver a range of strategic business benefits, including: **Ease of Use** : Users often highlight that these CDPs are intuitive and user-friendly, reducing the learning curve. _“A customer data platform is a very potent, all-in-one platform that functions smoothly like clockwork. It has proven highly capable and effective for us, and we have witnessed consistent growth in CTR using their Smart Recommender.”_ - [Hung Ho, Digital Transformation Executive](https://www.g2.com/products/insider/reviews/insider-review-6920189) **Data Management** : The ability to collect, unify, and manage customer data efficiently is a standout feature. _“A customer data platform provides analytics and insights to help businesses understand user behavior, measure the performance of their digital experiences, and make data-driven decisions for optimization and personalization.”_ - [Hlengi Khanyile](https://www.g2.com/products/bloomreach-bloomreach/reviews/bloomreach-review-9184260) **Personalization Capabilities:** Many users mention strong functionality around segmentation and delivering personalized customer experiences. _“We send personalized notifications and messages that match each user’s interests and activity. This helps us keep users returning to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.”_ - [Sanjeev Arora, SDE - 1](https://www.g2.com/products/webengage/reviews/webengage-review-10487589) **Automation** : Automating campaigns and data flows is frequently seen as a time-saver and a key value driver. _“The customer portals are invaluable for tracking onboarding objectives with customers, keeping everyone aligned. Its robust automation capabilities allow us to create a wide range of alerts based on real-time data, ensuring we never miss critical updates.”_ - [Rocky Radu, Sr. Operations Engineer](http://ws/planhat-review-10533063) **Customer Support** : Reviewers appreciate responsive and helpful support teams. _“While the application is intuitive, there are a lot of hidden tricks and tips. Whenever I go to my support team with the question I'm trying to answer, they do everything they can to help me answer that question.”_ - [Tim Oliver, Product Director - Analytics & Data Science](https://www.g2.com/products/fullstory/reviews/fullstory-review-9719408) ### Top customer data platform challenges identified by G2 reviewers Implementing a customer data software can drive significant marketing and operational value, but G2 user reviews highlight several common challenges that organizations may encounter. These challenges often relate to pricing, complexity, data integration, feature limitations, and support quality. Below are the most frequently reported hurdles, along with key questions to ask vendors and practical advice to address them: **1. Pricing and cost complexity:** Reviewers frequently mention that CDP software can involve high costs, especially for advanced features, data volume, or enterprise-level use cases. Unclear pricing models or additional costs for integrations and support can be a barrier. - **Essential questions to ask your CDP vendor** : What is included in your pricing tiers? Are there extra costs for data storage, API access, or integrations? How do costs scale with increasing customer profiles or data usage? - **How to overcome the challenge** : Look for transparent pricing models that clearly outline what is included. Choose vendors that offer flexible, scalable pricing options aligned with your data needs and growth plans. **2. Data complexity and steep learning curve:** Customer data platforms often require technical expertise to implement and operate effectively. Users report challenges managing data integration, identity resolution, and advanced segmentation features, especially without dedicated support. - **Essential questions to ask your CDP vendor** : What onboarding, training, and documentation do you provide? Is your platform designed for marketers, or will technical teams need to be heavily involved? What customer success resources are available? - **How to overcome the challenge** : Select CDPs that emphasize ease of use, intuitive interfaces, and strong customer enablement programs. Ensure that adequate training resources are available for both technical and non-technical users. **3. Limited or underdeveloped features:** Many users cite missing features, lack of customization, or limitations in reporting and analytics tools as pain points that hinder their ability to fully leverage the CDP. - **Essential questions to ask your CDP vendor** : What are your platform’s current core features, and how mature are they? Can you provide a product roadmap or outline of upcoming features? Are there limitations or known gaps in key areas like reporting, integrations, or personalization? - **How to overcome the challenge** : Select a CDP vendor that is transparent about its product capabilities and development roadmap. During evaluation, prioritize platforms that actively engage with customer feedback and release regular feature updates. Consider whether the available features align with your highest-priority use cases, and avoid over-investing in platforms that require long wait times for critical functionality. **4. Customer support quality:** Reviewers frequently note slow response times or inadequate assistance when solving technical issues, which negatively impacts their experience with the product. - **Essential questions to ask your CDP vendor** : What support channels do you offer, such as email, live chat, phone, or dedicated account managers? What is your average response time for support inquiries? Do you provide guaranteed service levels through Service Level Agreements (SLAs)? What resources do you offer for onboarding, training, and ongoing customer success support? - **How to overcome the challenge** : Evaluate CDP vendors based on proven customer support performance. Look for platforms with responsive, multi-channel support and clearly defined SLAs. Prioritize vendors that offer proactive customer success programs, training resources, and dedicated support contacts to ensure your team receives guidance during implementation and ongoing use. **5. Data integration complexity:** Many users report difficulties integrating their CDP with existing tools, systems, and data sources. Challenges include limited pre-built connectors, complex API configurations, custom integration requirements, and inconsistent data formatting across platforms. Without seamless integration, a CDP’s ability to unify customer data and deliver insights is significantly reduced. - **Essential questions to ask your CDP vendor** : What pre-built integrations do you offer with common tools like CRMs, marketing automation platforms, e-commerce systems, and analytics tools? How flexible is your API, and what technical resources are required for custom integrations? Do you provide support or services to help with integration setup and troubleshooting? How do you ensure data accuracy and consistency across connected systems? - **How to overcome the challenge** : Prioritize CDPs that offer a wide range of pre-built integrations with your existing tools. Confirm that the platform provides clear API documentation, integration support, and technical resources to streamline setup. Engage internal IT teams early in the evaluation process to assess technical compatibility and avoid unexpected complexity during implementation. ### What are customer data platforms used for? Customer Data Platforms (CDPs) are primarily used to unify customer data, improve marketing performance, and deliver personalized customer experiences. According to G2 reviewers, businesses rely on CDPs to collect and manage customer data from multiple sources and create a single, comprehensive customer view. Common use cases include improving customer engagement, enabling personalized marketing campaigns, and optimizing customer journeys across channels. Many businesses use CDPs to track customer behavior, automate campaign delivery, and segment audiences for targeted messaging. CDPs also support reporting, real-time analytics, and help teams make data-driven decisions. Reviewers frequently mention that CDPs help break down data silos, connect online and offline customer interactions, and increase operational efficiency in marketing, sales, and customer service teams. ### Who uses customer data platforms? Customer data platform solutions are used by businesses to unify customer data, personalize marketing, and improve customer engagement across teams and channels. - **Marketing teams** : Use CDPs to unify customer data, segment audiences, and personalize campaigns across channels. - **Sales teams** : Access real-time customer profiles to identify leads, track activity, and deliver personalized outreach. - **Customer experience teams** : Leverage CDPs to track customer interactions and provide consistent, personalized support. - **Data and analytics teams** : Use CDPs to collect, analyze, and report on customer data from multiple sources. - **Ecommerce and retail businesses** : Rely on CDPs to power personalized product recommendations and optimize customer journeys. - **B2B and B2C companies** : Use CDPs to understand customer behavior, drive engagement, and improve marketing performance. ### Common customer data platform integrations Customer data platforms integrate with a wide range of tools to collect, unify, and activate customer data across systems. Common integrations include: - [CRM systems](https://www.g2.com/categories/crm): Connect customer relationship management tools to sync contact data, sales activity, and customer interactions. - [Marketing automation platforms](https://www.g2.com/categories/marketing-automation): Integrate with email marketing, SMS, and campaign tools to deliver personalized messaging. - [E-Commerce platforms](https://www.g2.com/categories/e-commerce-platforms): Sync product data, purchase history, and customer behavior from online stores. - **Advertising platforms** : Connect with ad networks and social media channels to optimize audience targeting and ad personalization. - [Analytics](https://www.g2.com/categories/analytics-platforms) **and** [BI tools](https://www.g2.com/categories/embedded-business-intelligence): Feed unified customer data into reporting platforms for deeper analysis and insights. - [Data warehouses](https://www.g2.com/categories/data-warehouse) **and** [cloud storage](https://www.g2.com/categories/cloud-file-storage): Integrate with cloud data systems to centralize large volumes of structured and unstructured data. - **Customer support tools** : Connect customer service platforms to provide personalized support based on complete customer profiles. ### **Software and services related to customer data platforms** 1. [Data warehouses](https://www.g2.com/categories/data-warehouse) store large volumes of integrated business data for reporting and analytics. Managed by IT teams, they focus on cross-departmental data rather than marketing-specific customer profiles. 2. [Data Management Platforms (DMP)](https://www.g2.com/categories/data-management-platform-dmp) collect third-party, cookie-based data for audience targeting and digital advertising. Unlike CDPs, DMPs focus on anonymous data and short-term storage for ad campaigns. 3. [CRM software](https://www.g2.com/categories/crm) store customer contact details, sales activity, and interaction history. While CRMs manage known customer records, CDPs unify data from all channels to create a complete customer view for marketing personalization. ### Future of customer data platforms The future of customer data platforms will focus on deeper AI-driven personalization, stronger real-time data processing, expanded privacy and compliance features, and increased integration with emerging technologies to help businesses deliver more connected, predictive, and privacy-first customer experiences. 1. **AI-Powered Personalization** : CDPs are increasingly integrating artificial intelligence and machine learning to deliver hyper-personalized customer experiences in real time. By analyzing behavioral signals and customer preferences, businesses can tailor content, offers, and journeys dynamically. ​ 2. **Real-Time Data Activation** : The growing demand for agility and responsiveness is driving CDPs to process and activate customer data instantly. Real-time decision-making helps brands respond to customer behavior as it happens, enhancing engagement and satisfaction. ​ 3. **Privacy-First Data Collaboration** : With increasing data privacy regulations, CDPs are adopting technologies like data clean rooms that allow companies to analyze shared data sets without exposing personally identifiable information. This approach protects user privacy while maintaining valuable insights. ​ 4. **Cross-Channel Customer Engagement** : CDPs are expanding beyond traditional marketing use cases, enabling personalized engagement across a growing number of touchpoints, including mobile apps, social media, e-commerce, and customer service platforms. This holistic approach ensures consistent messaging and experiences across all customer interactions. ​ 5. **Integration with AI Assistants** : As businesses adopt AI-powered customer service tools, CDPs play a crucial role in providing accurate customer profiles and history. This integration enables AI assistants to offer more relevant, efficient, and personalized interactions, enhancing overall customer satisfaction. ([_Source 4_](https://www.cdpinstitute.org/news/customer-data-platform-growth-shifts-to-new-markets-cdp-institute-report/)) ### Customer Data Platform (CDP) FAQs #### What are customer data platforms? A customer data platform, or CDP, is software that collects customer data from multiple sources such as websites, mobile apps, CRMs, email tools, and advertising platforms, then unifies it into a single, centralized customer profile. The goal of a CDP is to create a complete view of each customer by connecting identity and behavior across channels, even when data is fragmented.  CDPs help teams segment audiences, personalize experiences, and activate customer data in other systems, such as [marketing automation](https://www.g2.com/categories/marketing-automation), [analytics](https://www.g2.com/categories/analytics-platforms), and [ad platforms](https://www.g2.com/categories/digital-advertising-tech), making them a foundational tool for customer-centric marketing and engagement. #### CDP vs CRM: what are the differences? The main difference between a CDP and a CRM is the type of data they manage and how that data is used. A [CRM](https://www.g2.com/categories/crm) is designed mainly for sales and customer service teams to manage relationships with known contacts by tracking communication history, storing contact and account details, and supporting pipeline workflows.  A CDP is designed to unify both known and anonymous data across many systems, including real-time behavioral signals, and turn it into continuously updated customer profiles. While CRMs focus on relationship management and revenue workflows, CDPs focus on data unification, identity resolution, audience building, and activation for personalization and marketing performance. Many companies use both together, with CDPs enriching the CRM and improving targeting and customer engagement. #### What is the best customer data platform? There is no single best customer data platform for every business because the right choice depends on your goals, data complexity, customer journey, and existing tech stack. The best CDPs typically excel at unifying customer data across channels, accurately resolving customer identities, enabling real-time segmentation and activation, integrating smoothly with other tools, and supporting both privacy and governance requirements.  A reliable way to evaluate the best CDP for your needs is to compare platforms based on verified user reviews, feature fit, and performance for companies of a similar size and industry. On G2, the leading CDPs are identified using verified customer feedback and satisfaction signals, which helps buyers see which tools perform best in real-world use cases. The best CDP software are [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews), [Insider One](https://www.g2.com/products/insider-one/reviews), and [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews). ### Sources 1. [50+ Customer Data Statistics for Successful Marketing Plans](https://www.g2.com/articles/customer-data-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [Customer Data Platform Market Size, Share & Industry Analysis](https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633), Fortune Business Insights 4. [Customer Data Platform Growth Shifts to New Markets](https://www.cdpinstitute.org/news/customer-data-platform-growth-shifts-to-new-markets-cdp-institute-report/), CDP Institute