# Best Customer Data Platforms (CDP) - Page 16

## How Many Customer Data Platforms (CDP) Products Does G2 Track?

**Total Products under this Category:** 296

### Category Stats (Aug 2026)

- **Average Rating:** 4.46/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Stibo Systems MDM (+1.38%) - Among all products in this category, Stibo Systems MDM recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Customer Data Platforms (CDP) Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 26,900+ Authentic Reviews
- 296+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Data Platforms (CDP)
 ![G2 Grid® for Customer Data Platforms (CDP) plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-data-platform-cdp/grids.png?focus%5B%5D=1173013&focus%5B%5D=43119&focus%5B%5D=18316&focus%5B%5D=19103&focus%5B%5D=54136&focus%5B%5D=1393260&focus%5B%5D=22329&focus%5B%5D=1759)

Highlighted products: Salesforce Data 360 (formerly Data Cloud), Insider One, Customer.io, Bloomreach, Tealium, Adobe Real-Time CDP, Klaviyo, and Dotdigital.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-data-platform-cdp/grids.json?focus%5B%5D=salesforce-data-360-formerly-data-cloud&focus%5B%5D=insider-one&focus%5B%5D=customer-io&focus%5B%5D=bloomreach-bloomreach&focus%5B%5D=tealium-2026-07-21&focus%5B%5D=adobe-real-time-cdp&focus%5B%5D=klaviyo&focus%5B%5D=dotdigital)

**Sponsored**

### Act-On

Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1202&secure%5Bchosen_at%5D=2026-08-03T07%3A52%3A53Z&secure%5Bdisplayable_resource_id%5D=1224&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=36&secure%5Bplacement_resource_ids%5D%5B%5D=1224&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1171&secure%5Bresource_id%5D=1202&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-data-platform-cdp%3Fcountry%3D188%26page%3D16&secure%5Btoken%5D=398fa068eb4d878fa6c9e562e8819147638f4143135ba93e1e27fef0f9f057a1&secure%5Burl%5D=https%3A%2F%2Fact-on.com%2F%3Futm_channel%3Dpaid_ppc%26utm_medium%3Dppc_g2%26utm_campaign%3Dppc_g2_2026Q2%26offerAsset_topic%3DOther%26offerAsset_type%3Dother&secure%5Burl_type%5D=custom_url)

### [Experian ExPin (UK)](https://www.g2.com/products/experian-expin-uk/reviews)

Experian's ExPin is a unique personal identification number (PIN) assigned to every individual in the UK, designed to unify and streamline customer data across multiple financial records. By accurately matching and linking these records, ExPin enables businesses to confidently identify and consolidate information pertaining to the same person, facilitating a comprehensive single customer view. Key Features and Functionality: - Internal Integration: Detects overlaps between previously unconnected internal systems, ensuring cohesive data management. - Relationship Insight: Identifies new applicants who already have existing products with the business, recognizing returning customers effectively. - Holistic Management: Provides a complete overview of customer activity and total value, allowing for tailored communication and management strategies. - Duplicate Identification: Recognizes and eliminates duplicate customer records, enhancing data accuracy. - Tailored Offering: Enables the provision of the most appropriate products and services based on comprehensive customer profiles. - Targeted Upselling: Facilitates upselling and cross-selling of suitable products by understanding customer needs and histories. - Unified Data: Links all customer information together, creating a cohesive and accessible data repository. - Fraud Detection: Identifies records that do not belong to genuine customers, aiding in fraud prevention efforts. Primary Value and User Solutions: ExPin addresses the challenges businesses face with inconsistent customer records, which can hinder the ability to link records and view all customer activities in one place. Without this comprehensive overview, companies risk non-compliance, customer dissatisfaction due to duplicate or irrelevant communications, and missed sales opportunities. By enabling the identification of existing customers and providing a complete view of each individual, ExPin empowers businesses to make informed decisions and enhance the overall customer experience.

#### Who Is the Company Behind Experian ExPin (UK)?

- **Seller:** [Experian](https://www.g2.com/sellers/experian)
- **Year Founded:** 1826
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Experian\_US  
38,771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f2ce141b811b45a47c23e9ebeb00646a160dd7e6e16b8de67f2a6ca6a4f4065&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperian&secure%5Burl_type%5D=linkedin_company_website)  
26,191 employees on LinkedIn®
- **Ownership:** LSE: EXPNL

### [Experian iCoder Discovery (UK)](https://www.g2.com/products/experian-icoder-discovery-uk/reviews)

Experian's iCoder Discovery is a powerful tool designed to help businesses quickly and securely gain deep insights into their customer base. By uploading first-party data, users can visualize and analyze customer information through Experian's ConsumerView and Mosaic dashboards, enabling a comprehensive understanding of customer profiles within minutes. Key Features and Functionality: - Intuitive Dashboards: Access user-friendly online dashboards that provide immediate insights into customer demographics and behaviors. - Comprehensive Data Attributes: Utilize a wide range of attributes and segmentations to build detailed customer profiles. - Secure Data Handling: Benefit from a simple and secure data upload process, ensuring the confidentiality and integrity of your information. - Segmentation Portal Access: Gain direct access to Experian's Segmentation Portal for enhanced insights and more granular customer segmentation. Primary Value and Solutions Provided: iCoder Discovery empowers businesses to swiftly and effectively understand their customers by leveraging Experian's extensive data resources. This enhanced understanding facilitates more informed decision-making, targeted marketing strategies, and improved customer engagement. By providing rapid access to detailed customer insights, iCoder Discovery helps businesses optimize their operations and drive growth.

#### Who Is the Company Behind Experian iCoder Discovery (UK)?

- **Seller:** [Experian](https://www.g2.com/sellers/experian)
- **Year Founded:** 1826
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Experian\_US  
38,771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f2ce141b811b45a47c23e9ebeb00646a160dd7e6e16b8de67f2a6ca6a4f4065&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperian&secure%5Burl_type%5D=linkedin_company_website)  
26,191 employees on LinkedIn®
- **Ownership:** LSE: EXPNL

### [Experian Intact (UK)](https://www.g2.com/products/experian-intact-uk/reviews)

Experian Intact is an online data management solution designed to help organizations maintain accurate and up-to-date customer information. By offering a suite of data cleansing, validation, suppression, and enhancement services, Intact ensures that businesses can effectively manage their customer databases, leading to improved marketing efficiency and compliance with data protection regulations. Key Features and Functionality: - Data Cleansing: Intact identifies and corrects inaccuracies within customer records, ensuring that personal information is complete and accurate. - Data Validation: The service verifies the accuracy of customer details, such as names, addresses, and telephone numbers, to ensure communications reach the intended recipients. - Data Suppression: Intact removes records of individuals who have moved, passed away, or opted out of communications, reducing the risk of sending unwanted or inappropriate messages. - Data Enhancement: By appending additional demographic and lifestyle information, Intact provides deeper insights into customer behavior, enabling more targeted and relevant marketing campaigns. Primary Value and Solutions Provided: Experian Intact addresses the challenges of maintaining accurate customer data in a dynamic environment where consumer information can quickly become outdated. By ensuring data integrity, Intact helps organizations reduce costs associated with undeliverable communications, enhance brand reputation by minimizing consumer annoyance, and comply with data protection regulations. The platform's user-friendly interface and 24/7 online access allow businesses to manage their data efficiently without requiring advanced technical knowledge. Additionally, Intact offers a free data audit, enabling organizations to assess the quality of their data and make informed decisions about necessary improvements.

#### Who Is the Company Behind Experian Intact (UK)?

- **Seller:** [Experian](https://www.g2.com/sellers/experian)
- **Year Founded:** 1826
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Experian\_US  
38,771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f2ce141b811b45a47c23e9ebeb00646a160dd7e6e16b8de67f2a6ca6a4f4065&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperian&secure%5Burl_type%5D=linkedin_company_website)  
26,191 employees on LinkedIn®
- **Ownership:** LSE: EXPNL

### [Experian Single Customer View (UK)](https://www.g2.com/products/experian-single-customer-view-uk/reviews)

Experian's Single Customer View (SCV) is a comprehensive solution designed to consolidate and integrate all customer data into a unified, accurate profile. By merging information from various sources, SCV provides businesses with a holistic understanding of each customer, encompassing their identities, profiles, and interactions. This consolidated view enables organizations to make informed decisions, enhance customer engagement, and drive business growth. Key Features and Functionality: - Data Integration: Combines data from multiple channels and touchpoints to create a single, cohesive customer profile. - Data Cleansing and Standardization: Ensures accuracy by cleansing and standardizing customer information, reducing errors and inconsistencies. - Unique Customer Identifier: Assigns a unique identifier to each customer, facilitating easy tracking and management across systems. - Enhanced Customer Insights: Provides deep insights into customer behaviors, preferences, and needs by analyzing consolidated data. - Improved Marketing Strategies: Enables targeted marketing campaigns by understanding customer demographics and behaviors. - Operational Efficiency: Streamlines operations by reducing data duplication and ensuring consistent information across departments. Primary Value and Solutions Provided: Experian's SCV addresses the challenge of fragmented customer data by offering a unified view, which is pivotal for: - Enhanced Customer Engagement: By understanding the complete customer journey, businesses can tailor interactions, leading to improved satisfaction and loyalty. - Informed Decision-Making: Access to accurate and comprehensive customer data allows for better strategic decisions in marketing, sales, and service. - Risk Management: Identifying and understanding customer relationships and behaviors helps in assessing and mitigating potential risks. - Regulatory Compliance: Maintains consistent and accurate customer records, aiding in compliance with data protection and privacy regulations. In summary, Experian's Single Customer View empowers businesses to transform complex and disparate customer data into actionable insights, fostering stronger customer relationships and driving operational excellence.

#### Who Is the Company Behind Experian Single Customer View (UK)?

- **Seller:** [Experian](https://www.g2.com/sellers/experian)
- **Year Founded:** 1826
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Experian\_US  
38,771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f2ce141b811b45a47c23e9ebeb00646a160dd7e6e16b8de67f2a6ca6a4f4065&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperian&secure%5Burl_type%5D=linkedin_company_website)  
26,191 employees on LinkedIn®
- **Ownership:** LSE: EXPNL

### [Fanplayr](https://www.g2.com/products/fanplayr/reviews)

Fanplayr, is a leading provider of data and AI-driven e-commerce optimization and personalization solutions. Fanplayr uses behavioral and real-time data to boost customer engagement and increase online conversions through personalized, multichannel experiences.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Fanplayr?

- **Seller:** [Fanplayr](https://www.g2.com/sellers/fanplayr)
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11fbf69d2329600591df7a464faf4fb339888f5dd0bdde93808f22dd9a8f401e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffanplayr&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Fanplayr?

**["Displaying items on the basis of browsing history"](https://www.g2.com/survey_responses/fanplayr-review-9878357)**

**Rating:** 4.0/5.0 stars

_— Randal E._

[Read full review](https://www.g2.com/survey_responses/fanplayr-review-9878357)

### [FLYDE](https://www.g2.com/products/flyde/reviews)

Most businesses are not using the power of their data stack properly which can cause a revenue loss of 4-7% each year. We built FLYDE SaaS platform to help consumer brands and retailers that already have an advanced tech stack (CRM, e-commerce platform, marketing automation software, retail tracking technology, digital marketing campaigns, etc) but they still experience pain or tension in two situations: Data dispersion. Companies that have their data sources in silos and disconnected from each other. FLYDE is the easiest and most accessible customer data platform able to connect all your data sources and deliver a customer control panel with a 360 granular view of your customer base, on which you can act on in real time. Predictions through last century systems. In many cases even with a good connection between the data sources, businesses deploy predictive models sporadically and through systems of the last century. FLYDE has embedded its own AI/ML-driven predictive models into the platform that help increase customer retention and life time value by 20%, maximize lead to sale conversion and ultimately increase profits and ROAS by 43%. We are much more than a CDP (Customer Data Platform) and with 15+ years of experience in creating and implementing big data technology solutions, we have as distinctive assets: (1) the accessibility and accuracy of our AI, (2) the smart and actionable segmentations that drive customer activation with higher ROI and (3) a world-class customer success approach to serve our client organisations.

#### Who Is the Company Behind FLYDE?

- **Seller:** [FLYDE Innovation Iniciatives](https://www.g2.com/sellers/flyde-innovation-iniciatives)
- **Year Founded:** 2021
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec11b9bd01d11bb21ab9592fa941c5e2528fe55be44e064860f49a4f1a4bcdbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflyde-io&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Glide Nexa](https://www.g2.com/products/glide-nexa/reviews)

Glide Nexa is an audience interaction platform built for media, publishing, sports, and entertainment companies. It ties every reader interaction back to a single known user profile owned entirely by the publisher, replacing the need for separate identity, subscription, engagement, and survey tools. Audience data is often managed across disconnected systems that each hold a fragment of the picture. Connecting them requires custom development, ongoing maintenance, and compromise on data quality. Nexa consolidates these functions so that when a reader logs in, follows a topic, answers a poll, or subscribes to a content bundle, all of that activity builds one unified profile in real time. That profile is what powers targeted content delivery, subscription packaging, personalised offers, and ad propositions backed by declared interest data rather than behavioural inference. Commercial teams can create and adjust subscription products, access bundles, and audience segments without developer involvement. Server-side content protection enforces entitlements at the API level, preventing AI crawlers and scrapers from accessing premium content. All data is first-party and fully publisher-owned. Nexa deploys independently from any CMS via API-first architecture, and works natively with Glide CMS. Delivered as SaaS on AWS with flat licensing and no per-user fees. Features: Identity and Authentication: SSO across multiple properties. Social sign-in. MFA. Progressive profiling. Configurable password policies. Anonymous-to-known user conversion. Entitlement and Subscription Management: Configurable products and access bundles. Start/end dates, auto-expiry, custom metadata. Bundled access groups. Commercial team self-service. Works with existing payment providers. First-Party Data and Segmentation: All data publisher-owned. Groups with auto-expiry and relationship attributes. Segmentation by entitlements, preferences, behaviour, or declared interest. Targeting rules with AND logic. Exports in CSV, JSON, XLSX. Engagement Tracking: Real-time recording with per-user activity summaries. Time-of-day patterns and top content. Aggregated dashboard. Audience Polling: Multiple formats (choice, free text, ratings, yes/no). Identity-linked responses. Targeted delivery by entitlements, groups, or preferences. Templates for recurring polls. No per-response fees. Anonymous option. Poll chaining with conditional logic. Content Access Control: Server-side enforcement at API level. Content stripped before reaching browser. Granular gating by taxonomy, section, or type. Configurable teasers. SEO-safe structured data. AI crawler protection. Preferences and Personalisation: Bookmarks and saved content. Follow topics and authors. Newsletter entitlement gating. Preference data tied to unified profile. Architecture: API-first, CMS-independent. Native Glide CMS integration. Built on AWS. SaaS with continuous updates. Flat licensing, no per-user fees.

#### Who Is the Company Behind Glide Nexa?

- **Seller:** [Glide Publishing Platform](https://www.g2.com/sellers/glide-publishing-platform)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b69d9cfa39f990dccecfb5336e1d36745d4d49d801a021b444080c78b25e7d12&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglide-publishing-platform%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

### [Gravito](https://www.g2.com/products/gravito/reviews)

Gravito is a customer data platform and a service that allows collection of observed data from various digital touchpoints, backend systems or offline sources and merging it with personal data secure way, resulting up-to-date single-point-view to customer. End users are in full control of consenting companies to collect, process and use their data or not. Gravito also provides marketing automation tools for omnichannel communication with consumers, within one tool or integrating data management and orchestration capabilities with systems businesses already have in their portfolio.

#### Who Is the Company Behind Gravito?

- **Seller:** [Gravito Ltd](https://www.g2.com/sellers/gravito-ltd)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **Twitter:** @gravito\_ltd  
28 Twitter followers
- **LinkedIn® Page:** [fi.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6ca2228fbc9493403ef13cb4fa2fd9f3309ee4ae0e9e885ddf719c364437911&secure%5Burl%5D=https%3A%2F%2Ffi.linkedin.com%2Fcompany%2Fgravitoltd&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Growhold](https://www.g2.com/products/growhold/reviews)

Customer data platform that makes product teams drive conversion.

#### Who Is the Company Behind Growhold?

- **Seller:** [Growhold](https://www.g2.com/sellers/growhold)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=751db1592e3f5141661be91d76e0a9b6c69ede4e280ca4792af165b6efa53412&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrowhold&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Herogi](https://www.g2.com/products/herogi/reviews)

Herogi is end to end solution for intelligent automated actions on fast-moving big data. Its seamless integration with third party services and builtin complex event processing capacity provide automated intelligence for technology based solutions. Herogi focus on event data as the events occur and then take actions in time. Its event based and stateful architecture ensures real-time operational responsiveness to customer.

#### Who Is the Company Behind Herogi?

- **Seller:** [Herogi](https://www.g2.com/sellers/herogi)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Horizon powered by XCM](https://www.g2.com/products/horizon-powered-by-xcm/reviews)

The Customer Data Platform that powers the future of Data Science, Visualisation and Activation

#### Who Is the Company Behind Horizon powered by XCM?

- **Seller:** [X CHANNEL MARKETING LTD](https://www.g2.com/sellers/x-channel-marketing-ltd)
- **Year Founded:** 2009
- **HQ Location:** York, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3daf761d6100389c3bd0c4bed12f378644e5d8c1ad5cf8984439db6622cbfed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcross-channel-marketing-xcm-ltd-%2F&secure%5Burl_type%5D=linkedin_company_website)  
57 employees on LinkedIn®

### [idiCORE](https://www.g2.com/products/idicore/reviews)

Through leading-edge, proprietary technology and a massive data repository, our data and analytical solutions harness the power of data fusion, uncovering the relevance of disparate data points and converting them into comprehensive and insightful views of people, businesses, assets and their interrelationships.

#### Who Is the Company Behind idiCORE?

- **Seller:** [IDI](https://www.g2.com/sellers/idi)
- **Year Founded:** 2014
- **HQ Location:** Boca Raton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9ce8425070302b3a3c2db29097e834587be5e24bc93b615402a32520dc0e8ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteractive-data-llc&secure%5Burl_type%5D=linkedin_company_website)  
125 employees on LinkedIn®

### [Incentivio](https://www.g2.com/products/incentivio/reviews)

Incentivio is an all-in-one customer engagement platform built specifically for restaurants. We help restaurant brands grow revenue and retention by combining a powerful restaurant loyalty program, CRM, and CDP (Customer Data Platform) into one seamless solution. The platform turns real-time customer data into personalized guest experiences. Restaurants can automate customer segmentation, launch targeted marketing campaigns, deliver rewards that drive loyalty, and capture valuable sentiment data across the entire guest journey. From online ordering and mobile apps to email, push, and SMS marketing, Incentivio gives you the tools to build stronger relationships with your guests—without needing a dedicated marketing team. Trusted by fast-casual, quick-service, and full-service restaurants, Incentivio helps brands unlock the full potential of their data with: - Smart, automated restaurant loyalty and rewards programs - A built-in restaurant CRM to manage and activate guest relationships - A centralized restaurant CDP for unified customer insights - Advanced customer segmenting for more effective marketing - Tools to collect and act on guest sentiment and feedback

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Incentivio?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Incentivio?

- **Seller:** [Incentivio](https://www.g2.com/sellers/incentivio)
- **Year Founded:** 2017
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75c70ceb49ef3fef3d47e64686b72baf2fa378a9cef69c1818a63bb6452702ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincentivio&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Incentivio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive customer engagement** features of Incentivio, making promotions and loyalty programs easy to manage.
- Users appreciate the **incredible customer support** from Christina, who ensures confidence in using all platform features.
- Users find Incentivio to be **intuitive and easy to use** , making management of promotions and loyalty seamless.
- Users appreciate the **intuitive and easy-to-use platform** of Incentivio for managing promotions and customer engagement seamlessly.
- Users value the **intuitive and seamless user experience** of Incentivio, enhancing management of promotions and customer engagement.

##### Cons

- Users find the **access restrictions** on discounts limiting, preferring more flexibility in promotion setups.
- Users find the **limited customization** of discount options in Incentivio to be restrictive and in need of improvement.
- Users find the **limited discounts** somewhat restrictive, wishing for more flexibility in promotional setups.
- Users find the **system's restrictive discount features** limiting, wishing for greater flexibility in promotions.

#### What Are Recent G2 Reviews of Incentivio?

**["Chocolate Bash Incentivio Review"](https://www.g2.com/survey_responses/incentivio-review-11605423)**

**Rating:** 4.5/5.0 stars

_— Victoria C._

[Read full review](https://www.g2.com/survey_responses/incentivio-review-11605423)

### [Interai](https://www.g2.com/products/interai/reviews)

Interai is a Customer Omni Platform that uses no integration or APIs to consolidate all the admin & back-office systems onto one app, bringing all customer data to the right agent at the right time.

#### Who Is the Company Behind Interai?

- **Seller:** [Interai](https://www.g2.com/sellers/interai)
- **HQ Location:** Tel Aviv-Yafo, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1cab489b84d4b4a123aa8613d2d7f99ce6058a1a1db2a44e2f70898179794e76&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finterai&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Iteratively](https://www.g2.com/products/iteratively/reviews)

Iteratively helps data teams, product managers and engineers come together around defining, instrumenting, and enforcing event tracking.

#### Who Is the Company Behind Iteratively?

- **Seller:** [Iteratively](https://www.g2.com/sellers/iteratively)
- **Year Founded:** 2019
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1faeed87ce9999748ca3130b9e5423195f39c8f8faee789a4d67f24e5f12de14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiteratively%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Customer Data Platform (CDP) Themes](/categories/customer-data-platform-cdp/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. These tools offer marketing teams relevant insights needed to run campaigns. A CDP can grab information from online and offline sources such as websites, mobile apps, and email platforms to offer a complete view of the customer. After retrieving this data, a CDP can then help organizations predict the optimal next move with a particular customer. This allows businesses to learn what needs to be done to retain specific customers. A CDP can also be used by customer service teams to cater their support to each individual. [Marketing automation software](https://www.g2.com/categories/marketing-automation), [data warehouse software](https://www.g2.com/categories/data-warehouse), and other platforms that store data can typically integrate with a CDP.

There are a few different types of CDPs to help businesses with varying use cases. A data CDP is the most common system of unified customer data to create a single consumer profile. A campaign CDP is used for campaign management, cross-channel, and multichannel marketing hubs. And an analytics CDP is strictly for the analysis of the type of data it holds.

To qualify for inclusion in the Customer Data Platforms (CDP) category, a product must:

- Provide a 360-degree view of the customer
- Gather data from multiple sources into one platform, including first-party, second-party, and third-party data from online and offline sources
- Unify customer profiles across systems
- Connect with other systems to allow marketers to execute campaigns
- Improve targeting for marketing campaigns

Show More

* * *

## How Do You Choose the Right Customer Data Platforms (CDP)?

### What You Should Know About Customer Data Platform (CDP) Software

### Customer data platforms buying insights at a glance

[Customer data platforms (CDPs)](https://www.g2.com/categories/customer-data-platform-cdp) help businesses collect, unify, and activate customer data across marketing, sales, service, and analytics functions. CDPs enable centralized customer data management, audience segmentation, real-time engagement, and analytics-driven personalization.

Organizations primarily use customer data platforms to create unified customer profiles, break down data silos, automate customer journeys, and deliver personalized marketing experiences across channels like email, SMS, digital ads, and ecommerce platforms.

Most cdp software follows tiered pricing models based on data volume, number of customer profiles, or usage. Entry-level CDPs typically start at $1,000 to $3,000 per month for core functionality, while mid-market to enterprise solutions range from $5,000 to $20,000 or more per month depending on advanced features, scalability, and support.

If you’re evaluating CDP software, consider your organization’s data complexity, integration needs, pricing flexibility, feature depth, ease of use, and vendor support quality. Essential questions include:

- What is included in your pricing tiers, and how does pricing scale with data growth?
- What onboarding, training, and customer success resources do you provide?
- What pre-built integrations and API capabilities are available?
- How responsive is the vendor’s customer support and technical assistance?
- Does the CDP offer real-time engagement, personalization, or AI-driven recommendations?

G2's top-rated Customer data platforms currently include Insider, Bloomreach, WebEngage, Fullstory, and Planhat.

According to G2’s Customer Data Statistics, 94% of business leaders say understanding customer needs is essential to delivering personalized experiences, and 78% of organizations say data silos are a major challenge—further validating the need for CDPs with specialized capabilities. ([_Source 1_](https://www.g2.com/articles/customer-data-statistics))

### What are customer data platforms?

G2 defines a [customer data platform](https://www.g2.com/categories/customer-data-platform-cdp) as a software system that collects, unifies, and organizes customer data from various sources into a single, centralized database. Its core purpose is to create a real-time, comprehensive view of each customer to help businesses deliver personalized marketing experiences and make data-driven decisions. Unlike traditional databases or marketing tools, CDP software automatically integrates both online and offline data, including first-party data such as website activity, mobile interactions, email engagement, transaction history, and sometimes third-party data from external sources.

Customer data platforms are designed to be used primarily by marketing teams, requiring minimal technical support, and offer the ability to segment customers, track behavior over time, and trigger automated actions based on that behavior. What makes a CDP unique is its ability to continuously update customer profiles as new data becomes available, structuring that information in a way that is actionable, whether for targeting ads, personalizing communications, or analyzing campaign performance.

A CDP is different from a CRM, data warehouse, or [DMP](https://www.g2.com/categories/data-management-platform-dmp). CRMs are generally focused on sales workflows and rely heavily on manual data entry, while CDPs automatically gather and maintain a broader range of behavioral and demographic data. Data warehouses are typically IT-managed systems for storing and querying historical data, lacking the real-time agility and marketing focus defining CDPs. DMPs, on the other hand, are built for advertising and primarily use anonymous third-party data to improve targeting, whereas CDPs focus on identifiable individuals and long-term relationship building.

By pulling together fragmented data from across platforms such as websites, mobile apps, social channels, and offline sources, a CDP empowers marketers to better understand customer journeys, personalize experiences, and drive long-term customer value.

The global customer data platform market is experiencing rapid growth as businesses prioritize unified customer data management and personalized marketing strategies. According to Fortune Business Insights, the CDP market was valued at USD 2.65 billion in 2024 and is projected to grow from USD 3.28 billion in 2025 to USD 12.96 billion by 2032, reflecting a compound annual growth rate (CAGR) of 21.7% during the forecast period. ([_Source 3_](https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633))

G2 currently covers 263 CDP products, with 1,521 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### What are the top reviewed customer data platforms on G2?

Here are the five highest-reviewed CDP products on G2 in this category:

#### 1. [Insider](https://www.g2.com/products/insider/reviews)

- Number of Reviews: 765
- Satisfaction: 100
- Market Presence: 99
- G2 Score: 100

#### 2. [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews)

- Number of Reviews: 463
- Satisfaction: 76
- Market Presence: 93
- G2 Score: 85

#### 3. [WebEngage](https://www.g2.com/products/webengage/reviews)

- Number of Reviews: 174
- Satisfaction: 84
- Market Presence: 70
- G2 Score: 77

#### 4. [Fullstory](https://www.g2.com/products/fullstory/reviews)

- Number of Reviews: 179
- Satisfaction: 74
- Market Presence: 77
- G2 Score: 75

#### 5. [Planhat](https://www.g2.com/products/planhat/reviews)

- Number of Reviews: 312
- Satisfaction: 79
- Market Presence: 64
- G2 Score: 71

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### Customer data platform pricing and cost considerations

Customer Data Platform (CDP) pricing can vary widely based on vendor offerings, business size, data volume, and the required features. Most CDPs follow a tiered pricing model, with costs typically scaling based on the number of customer profiles, data processed, or additional features like real-time personalization, advanced analytics, or integrations.

According to G2 data, the average annual price per license for CDPs is approximately _$1,294.70_. Pricing generally ranges from a minimum annual price of _$598.80_ per license to a maximum of _$4,272.00_ per license, depending on the product edition and feature set.

Entry-level CDPs for small to mid-sized businesses often start around _$600 to $1,200 per year_ per license. These plans typically include core features such as data collection, customer segmentation, and basic integrations with marketing tools.

Pricing can increase significantly for mid-market and enterprise-grade organizations, with advanced plans reaching _$4,000 or more per year_ per license. Higher pricing reflects support for larger data volumes, additional users, enhanced privacy and compliance features, AI-powered recommendations, and extensive customization options.

Beyond subscription costs, businesses should consider additional fees such as:

- Data storage overages
- Access to premium analytics or reporting modules
- API usage beyond included limits
- Implementation and onboarding services (which may range from several thousand to tens of thousands of dollars)

When evaluating CDP pricing, it’s important to factor in not only the base subscription fees but also the total cost of ownership. This includes internal resource requirements, training, integration complexity, and potential cost savings from replacing multiple disconnected systems with a unified customer data platform.

### Types of customer data providers on G2

The customer data platform market has matured, leading to the emergence of different types of platforms built for specific use cases. While all CDPs collect and unify customer data, they vary in how much functionality they provide beyond data management. Most fall into one of three categories:

- [Multiple Devices CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/multiple-devices): Multiple Devices CDPs are built to deliver consistent and personalized customer experiences across any device or channel. They help businesses track customer interactions across smartphones, tablets, desktops, and other connected devices to maintain a unified customer view. This type of CDP is best suited for organizations aiming to create seamless cross-device engagement, ensuring customers receive relevant messaging and experiences no matter how or where they interact with the brand.
- [Marketing Metrics-Focused CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/marketing-metrics): Marketing Metrics-focused CDPs provide advanced analytics and reporting capabilities that help businesses measure marketing performance and ROI. They enable organizations to track customer engagement, campaign effectiveness, and revenue attribution across multiple channels. This type of CDP is ideal for companies looking to gain deeper insights into their marketing efforts, optimize strategies, and make data-driven decisions while managing customer data in a centralized platform.
- [Recommendation Engine CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/recommendation-engine): Recommendation Engine CDPs use artificial intelligence and machine learning to deliver personalized content, product recommendations, and next-best actions across customer touchpoints. By analyzing customer behavior, preferences, and purchase history, they help businesses increase engagement and drive conversions. This type of CDP is well-suited for organizations aiming to enhance personalization strategies, improve product discovery, and deliver relevant experiences in real time across marketing channels.
- [Content Marketing CDPs](https://www.g2.com/categories/customer-data-platform-cdp/f/content-marketing): Content Marketing CDPs combine customer data management with content delivery tools to support personalized marketing at scale. They enable businesses to create, manage, and distribute content tailored to customer profiles, behaviors, and preferences. This type of CDP is ideal for organizations focused on automating content-driven campaigns, delivering targeted messaging across multiple channels, and driving customer engagement with personalized, data-informed content experiences.
- **Integration with AI Assistants** : As businesses adopt AI-powered customer service tools, CDPs provide accurate customer profiles and history. This integration enables AI assistants to offer more relevant, efficient, personalized interactions, enhancing overall customer satisfaction.

### Top customer data companies on G2 features rated by G2 reviewers

There is no single best customer data platform for every business. Different CDP features offer unique benefits depending on the organization’s goals, data complexity, and marketing maturity. These features can support users in several ways:

- Data enrichment: Use external data sources to enhance and complete customer profiles.
- Expandability: Add new data sources and adapt to changing data requirements over time.
- Content marketing: Manage and deliver content as part of personalized customer journeys.
- Multiple devices: Deliver consistent, personalized experiences across all customer devices.
- Marketing metrics: Measure the performance and ROI of marketing programs and campaigns.
- Predictive modeling: Forecast customer behaviors and outcomes using statistical models.
- Recommendation engine: Suggest next-best actions or products based on customer data and AI.

### Top CDP benefits identified by G2 reviewers

Effective customer data platform implementation can deliver a range of strategic business benefits, including:

**Ease of Use** : Users often highlight that these CDPs are intuitive and user-friendly, reducing the learning curve.

_“A customer data platform is a very potent, all-in-one platform that functions smoothly like clockwork. It has proven highly capable and effective for us, and we have witnessed consistent growth in CTR using their Smart Recommender.”_ - [Hung Ho, Digital Transformation Executive](https://www.g2.com/products/insider/reviews/insider-review-6920189)

**Data Management** : The ability to collect, unify, and manage customer data efficiently is a standout feature.

_“A customer data platform provides analytics and insights to help businesses understand user behavior, measure the performance of their digital experiences, and make data-driven decisions for optimization and personalization.”_ - [Hlengi Khanyile](https://www.g2.com/products/bloomreach-bloomreach/reviews/bloomreach-review-9184260)

**Personalization Capabilities:** Many users mention strong functionality around segmentation and delivering personalized customer experiences.

_“We send personalized notifications and messages that match each user’s interests and activity. This helps us keep users returning to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.”_ - [Sanjeev Arora, SDE - 1](https://www.g2.com/products/webengage/reviews/webengage-review-10487589)

**Automation** : Automating campaigns and data flows is frequently seen as a time-saver and a key value driver.

_“The customer portals are invaluable for tracking onboarding objectives with customers, keeping everyone aligned. Its robust automation capabilities allow us to create a wide range of alerts based on real-time data, ensuring we never miss critical updates.”_ - [Rocky Radu, Sr. Operations Engineer](http://ws/planhat-review-10533063)

**Customer Support** : Reviewers appreciate responsive and helpful support teams.

_“While the application is intuitive, there are a lot of hidden tricks and tips. Whenever I go to my support team with the question I'm trying to answer, they do everything they can to help me answer that question.”_ - [Tim Oliver, Product Director - Analytics & Data Science](https://www.g2.com/products/fullstory/reviews/fullstory-review-9719408)

### Top customer data platform challenges identified by G2 reviewers

Implementing a customer data software can drive significant marketing and operational value, but G2 user reviews highlight several common challenges that organizations may encounter. These challenges often relate to pricing, complexity, data integration, feature limitations, and support quality. Below are the most frequently reported hurdles, along with key questions to ask vendors and practical advice to address them:

**1. Pricing and cost complexity:** Reviewers frequently mention that CDP software can involve high costs, especially for advanced features, data volume, or enterprise-level use cases. Unclear pricing models or additional costs for integrations and support can be a barrier.

- **Essential questions to ask your CDP vendor** : What is included in your pricing tiers? Are there extra costs for data storage, API access, or integrations? How do costs scale with increasing customer profiles or data usage?
- **How to overcome the challenge** : Look for transparent pricing models that clearly outline what is included. Choose vendors that offer flexible, scalable pricing options aligned with your data needs and growth plans.

**2. Data complexity and steep learning curve:** Customer data platforms often require technical expertise to implement and operate effectively. Users report challenges managing data integration, identity resolution, and advanced segmentation features, especially without dedicated support.

- **Essential questions to ask your CDP vendor** : What onboarding, training, and documentation do you provide? Is your platform designed for marketers, or will technical teams need to be heavily involved? What customer success resources are available?
- **How to overcome the challenge** : Select CDPs that emphasize ease of use, intuitive interfaces, and strong customer enablement programs. Ensure that adequate training resources are available for both technical and non-technical users.

**3. Limited or underdeveloped features:** Many users cite missing features, lack of customization, or limitations in reporting and analytics tools as pain points that hinder their ability to fully leverage the CDP.

- **Essential questions to ask your CDP vendor** : What are your platform’s current core features, and how mature are they? Can you provide a product roadmap or outline of upcoming features? Are there limitations or known gaps in key areas like reporting, integrations, or personalization?
- **How to overcome the challenge** : Select a CDP vendor that is transparent about its product capabilities and development roadmap. During evaluation, prioritize platforms that actively engage with customer feedback and release regular feature updates. Consider whether the available features align with your highest-priority use cases, and avoid over-investing in platforms that require long wait times for critical functionality.

**4. Customer support quality:** Reviewers frequently note slow response times or inadequate assistance when solving technical issues, which negatively impacts their experience with the product.

- **Essential questions to ask your CDP vendor** : What support channels do you offer, such as email, live chat, phone, or dedicated account managers? What is your average response time for support inquiries? Do you provide guaranteed service levels through Service Level Agreements (SLAs)? What resources do you offer for onboarding, training, and ongoing customer success support?
- **How to overcome the challenge** : Evaluate CDP vendors based on proven customer support performance. Look for platforms with responsive, multi-channel support and clearly defined SLAs. Prioritize vendors that offer proactive customer success programs, training resources, and dedicated support contacts to ensure your team receives guidance during implementation and ongoing use.

**5. Data integration complexity:** Many users report difficulties integrating their CDP with existing tools, systems, and data sources. Challenges include limited pre-built connectors, complex API configurations, custom integration requirements, and inconsistent data formatting across platforms. Without seamless integration, a CDP’s ability to unify customer data and deliver insights is significantly reduced.

- **Essential questions to ask your CDP vendor** : What pre-built integrations do you offer with common tools like CRMs, marketing automation platforms, e-commerce systems, and analytics tools? How flexible is your API, and what technical resources are required for custom integrations? Do you provide support or services to help with integration setup and troubleshooting? How do you ensure data accuracy and consistency across connected systems?
- **How to overcome the challenge** : Prioritize CDPs that offer a wide range of pre-built integrations with your existing tools. Confirm that the platform provides clear API documentation, integration support, and technical resources to streamline setup. Engage internal IT teams early in the evaluation process to assess technical compatibility and avoid unexpected complexity during implementation.

### What are customer data platforms used for?

Customer Data Platforms (CDPs) are primarily used to unify customer data, improve marketing performance, and deliver personalized customer experiences. According to G2 reviewers, businesses rely on CDPs to collect and manage customer data from multiple sources and create a single, comprehensive customer view.

Common use cases include improving customer engagement, enabling personalized marketing campaigns, and optimizing customer journeys across channels. Many businesses use CDPs to track customer behavior, automate campaign delivery, and segment audiences for targeted messaging. CDPs also support reporting, real-time analytics, and help teams make data-driven decisions.

Reviewers frequently mention that CDPs help break down data silos, connect online and offline customer interactions, and increase operational efficiency in marketing, sales, and customer service teams.

### Who uses customer data platforms?

Customer data platform solutions are used by businesses to unify customer data, personalize marketing, and improve customer engagement across teams and channels.

- **Marketing teams** : Use CDPs to unify customer data, segment audiences, and personalize campaigns across channels.
- **Sales teams** : Access real-time customer profiles to identify leads, track activity, and deliver personalized outreach.
- **Customer experience teams** : Leverage CDPs to track customer interactions and provide consistent, personalized support.
- **Data and analytics teams** : Use CDPs to collect, analyze, and report on customer data from multiple sources.
- **Ecommerce and retail businesses** : Rely on CDPs to power personalized product recommendations and optimize customer journeys.
- **B2B and B2C companies** : Use CDPs to understand customer behavior, drive engagement, and improve marketing performance.

### Common customer data platform integrations

Customer data platforms integrate with a wide range of tools to collect, unify, and activate customer data across systems. Common integrations include:

- [CRM systems](https://www.g2.com/categories/crm): Connect customer relationship management tools to sync contact data, sales activity, and customer interactions.
- [Marketing automation platforms](https://www.g2.com/categories/marketing-automation): Integrate with email marketing, SMS, and campaign tools to deliver personalized messaging.
- [E-Commerce platforms](https://www.g2.com/categories/e-commerce-platforms): Sync product data, purchase history, and customer behavior from online stores.
- **Advertising platforms** : Connect with ad networks and social media channels to optimize audience targeting and ad personalization.
- [Analytics](https://www.g2.com/categories/analytics-platforms) **and** [BI tools](https://www.g2.com/categories/embedded-business-intelligence): Feed unified customer data into reporting platforms for deeper analysis and insights.
- [Data warehouses](https://www.g2.com/categories/data-warehouse) **and** [cloud storage](https://www.g2.com/categories/cloud-file-storage): Integrate with cloud data systems to centralize large volumes of structured and unstructured data.
- **Customer support tools** : Connect customer service platforms to provide personalized support based on complete customer profiles.

### **Software and services related to customer data platforms**

1. [Data warehouses](https://www.g2.com/categories/data-warehouse) store large volumes of integrated business data for reporting and analytics. Managed by IT teams, they focus on cross-departmental data rather than marketing-specific customer profiles.
2. [Data Management Platforms (DMP)](https://www.g2.com/categories/data-management-platform-dmp) collect third-party, cookie-based data for audience targeting and digital advertising. Unlike CDPs, DMPs focus on anonymous data and short-term storage for ad campaigns.
3. [CRM software](https://www.g2.com/categories/crm) store customer contact details, sales activity, and interaction history. While CRMs manage known customer records, CDPs unify data from all channels to create a complete customer view for marketing personalization.

### Future of customer data platforms

The future of customer data platforms will focus on deeper AI-driven personalization, stronger real-time data processing, expanded privacy and compliance features, and increased integration with emerging technologies to help businesses deliver more connected, predictive, and privacy-first customer experiences.

1. **AI-Powered Personalization** : CDPs are increasingly integrating artificial intelligence and machine learning to deliver hyper-personalized customer experiences in real time. By analyzing behavioral signals and customer preferences, businesses can tailor content, offers, and journeys dynamically. ​
2. **Real-Time Data Activation** : The growing demand for agility and responsiveness is driving CDPs to process and activate customer data instantly. Real-time decision-making helps brands respond to customer behavior as it happens, enhancing engagement and satisfaction. ​
3. **Privacy-First Data Collaboration** : With increasing data privacy regulations, CDPs are adopting technologies like data clean rooms that allow companies to analyze shared data sets without exposing personally identifiable information. This approach protects user privacy while maintaining valuable insights. ​
4. **Cross-Channel Customer Engagement** : CDPs are expanding beyond traditional marketing use cases, enabling personalized engagement across a growing number of touchpoints, including mobile apps, social media, e-commerce, and customer service platforms. This holistic approach ensures consistent messaging and experiences across all customer interactions. ​
5. **Integration with AI Assistants** : As businesses adopt AI-powered customer service tools, CDPs play a crucial role in providing accurate customer profiles and history. This integration enables AI assistants to offer more relevant, efficient, and personalized interactions, enhancing overall customer satisfaction. ([_Source 4_](https://www.cdpinstitute.org/news/customer-data-platform-growth-shifts-to-new-markets-cdp-institute-report/))

### Customer Data Platform (CDP) FAQs

#### What are customer data platforms?

A customer data platform, or CDP, is software that collects customer data from multiple sources such as websites, mobile apps, CRMs, email tools, and advertising platforms, then unifies it into a single, centralized customer profile. The goal of a CDP is to create a complete view of each customer by connecting identity and behavior across channels, even when data is fragmented. 

CDPs help teams segment audiences, personalize experiences, and activate customer data in other systems, such as [marketing automation](https://www.g2.com/categories/marketing-automation), [analytics](https://www.g2.com/categories/analytics-platforms), and [ad platforms](https://www.g2.com/categories/digital-advertising-tech), making them a foundational tool for customer-centric marketing and engagement.

#### CDP vs CRM: what are the differences?

The main difference between a CDP and a CRM is the type of data they manage and how that data is used. A [CRM](https://www.g2.com/categories/crm) is designed mainly for sales and customer service teams to manage relationships with known contacts by tracking communication history, storing contact and account details, and supporting pipeline workflows. 

A CDP is designed to unify both known and anonymous data across many systems, including real-time behavioral signals, and turn it into continuously updated customer profiles. While CRMs focus on relationship management and revenue workflows, CDPs focus on data unification, identity resolution, audience building, and activation for personalization and marketing performance. Many companies use both together, with CDPs enriching the CRM and improving targeting and customer engagement.

#### What is the best customer data platform?

There is no single best customer data platform for every business because the right choice depends on your goals, data complexity, customer journey, and existing tech stack. The best CDPs typically excel at unifying customer data across channels, accurately resolving customer identities, enabling real-time segmentation and activation, integrating smoothly with other tools, and supporting both privacy and governance requirements. 

A reliable way to evaluate the best CDP for your needs is to compare platforms based on verified user reviews, feature fit, and performance for companies of a similar size and industry. On G2, the leading CDPs are identified using verified customer feedback and satisfaction signals, which helps buyers see which tools perform best in real-world use cases.

The best CDP software are [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews), [Insider One](https://www.g2.com/products/insider-one/reviews), and [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews).

### Sources

1. [50+ Customer Data Statistics for Successful Marketing Plans](https://www.g2.com/articles/customer-data-statistics), G2
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [Customer Data Platform Market Size, Share & Industry Analysis](https://www.fortunebusinessinsights.com/industry-reports/customer-data-platform-market-100633), Fortune Business Insights
4. [Customer Data Platform Growth Shifts to New Markets](https://www.cdpinstitute.org/news/customer-data-platform-growth-shifts-to-new-markets-cdp-institute-report/), CDP Institute