# Best Customer Communications Management Software for Medium-Sized Businesses - Page 3

## How Many Customer Communications Management Software Products Does G2 Track?

**Total Products under this Category:** 229

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Engagelab (+1.82%) - Among all products in this category, Engagelab recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Communications Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 52,100+ Authentic Reviews
- 229+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Communications Management Software
 ![G2 Grid® for Customer Communications Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-communications-management/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=748&focus%5B%5D=10739&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=10366&focus%5B%5D=1202361)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Freshdesk, Front, Fin, ServiceNow Customer Service Management, Podium, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-communications-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=front&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=podium&focus%5B%5D=salescaptain-inc-salescaptain&segment=mid-market)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1886&secure%5Bchosen_at%5D=2026-08-08T12%3A51%3A20Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1886&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-communications-management%2Fmid-market%3Fpage%3D3&secure%5Btoken%5D=de3964aa462e93badc8bfb2a3bc5691117b301109a9954fd0360346c79e1c65e&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Close](https://www.g2.com/products/close/reviews)

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,049

#### How Do G2 Users Rate Close?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.5/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Close?

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close  
6,592 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website)  
213 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 20% Medium

#### What Do G2 Reviewers Say About Close?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity.
- Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams.
- Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly.
- Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient.
- Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience.

##### Cons

- Users find that **missing features** on the mobile app limit functionality compared to the desktop version.
- Users often face **call issues** like disconnects from devices, affecting their overall experience with Close.
- Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options.
- Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation.
- Users find the **learning curve challenging** due to merging complexities and limited customization options in Close.

#### What Are Recent G2 Reviews of Close?

**["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)**

**Rating:** 4.0/5.0 stars

_— Mateo A._

[Read full review](https://www.g2.com/survey_responses/close-review-13143531)

**["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)**

**Rating:** 4.5/5.0 stars

_— Stefano M._

[Read full review](https://www.g2.com/survey_responses/close-review-13148546)

#### What Are G2 Users Discussing About Close?

- [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment

### [Kimoby](https://www.g2.com/products/kimoby/reviews)

Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing.

**Average Rating:** 4.8/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Kimoby?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Personalization:** 10.0/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 9.8/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Kimoby?

- **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby)
- **Year Founded:** 2013
- **HQ Location:** Québec, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c58227ffb35f7ce73d9574b9905ab6b800bf93b7a9329c7d24e0e70ff257b1fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkimoby%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Service Advisor
- **Top Industries:** Automotive
- **Company Size:** 57% Small, 41% Medium

#### What Do G2 Reviewers Say About Kimoby?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals.
- Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors.
- Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls.

##### Cons

- Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency.
- Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications.
- Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications.

#### What Are Recent G2 Reviews of Kimoby?

**["a huge time saver"](https://www.g2.com/survey_responses/kimoby-review-4991433)**

**Rating:** 5.0/5.0 stars

_— JT B._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433)

**["Kimoby is great!"](https://www.g2.com/survey_responses/kimoby-review-4997678)**

**Rating:** 4.5/5.0 stars

_— Maria W._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678)

#### What Are G2 Users Discussing About Kimoby?

- [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for)

### [Moxo](https://www.g2.com/products/moxo-g2/reviews)

Moxo is the AI orchestration platform built for business operations teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relies on scattered emails and manual follow-ups; the Moxo way keeps every step clear, connected, and accountable. We put human actions and decisions at the center of workflows, while AI and automation clear the manual work behind the scenes. By connecting people, systems, and AI, Moxo drives the right actions, from the right people, at the right time —whether it’s client onboarding, multi-party approvals, or ongoing account management. Business teams can eliminate bottlenecks, reduce drop-offs, and keep critical milestones moving forward. Trusted by leading global enterprises across financial services, consulting, legal, and healthcare, Moxo is the smarter way to orchestrate mission-critical workflows with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 192

#### How Do G2 Users Rate Moxo?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.8/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Moxo?

- **Seller:** [Moxo](https://www.g2.com/sellers/moxo)
- **Company Website:** www.moxo.com
- **Year Founded:** 2012
- **HQ Location:** Cupertino, CA
- **Twitter:** @PoweredByMoxo  
10,432 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52742f16dccb2faf7d4eb194be1087919e26ff6257215f30a9774a4e637961a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858507%2F&secure%5Burl_type%5D=linkedin_company_website)  
218 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Moxo?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Moxo, appreciating its user-friendly interface and seamless integration with other systems.
- Users commend Moxo's **exceptional customer support** , highlighting their willingness to assist and enhance the user experience.
- Users appreciate the **effective team collaboration** in Moxo, seamlessly coordinating tasks and enhancing communication.
- Users commend Moxo for its **responsive support** , ensuring a seamless experience and valuable assistance when needed.
- Users find Moxo's **communication features** invaluable for streamlining client interactions and enhancing collaboration.

##### Cons

- Users find that **missing features** like client portal simulation and enhanced notification controls limit Moxo's functionality.
- Users feel Moxo lacks **key features** , like client portal simulation and better notification control, impacting usability.
- Users find Moxo **lacking essential features** like client portal simulation and advanced calendar integrations, affecting usability.
- Users find **limited customization** in Moxo, lacking features like client portal simulation and advanced notification controls.
- Users find **integration issues** with Moxo, particularly in calendar syncing and automation, affecting overall usability.

#### What Are Recent G2 Reviews of Moxo?

**["Productivity enhancer and time saver!"](https://www.g2.com/survey_responses/moxo-review-11687484)**

**Rating:** 5.0/5.0 stars

_— Matt H._

[Read full review](https://www.g2.com/survey_responses/moxo-review-11687484)

**["Mass Inbound’s Review of Moxo"](https://www.g2.com/survey_responses/moxo-review-11776761)**

**Rating:** 5.0/5.0 stars

_— Dillon L._

[Read full review](https://www.g2.com/survey_responses/moxo-review-11776761)

#### What Are G2 Users Discussing About Moxo?

- [What does Moxtra do?](https://www.g2.com/discussions/what-does-moxtra-do)
- [What is the use of Moxtra?](https://www.g2.com/discussions/what-is-the-use-of-moxtra)
- [Is Moxtra open source?](https://www.g2.com/discussions/is-moxtra-open-source)
- [Is Moxtra the same as zoom?](https://www.g2.com/discussions/is-moxtra-the-same-as-zoom)

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 658

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Personalization:** 8.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10)
- **Inbound Identification:** 7.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
- Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations.
- Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation.
- Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
- Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities.

##### Cons

- Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions.
- Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs.
- Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
- Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)**

**Rating:** 4.0/5.0 stars

_— Pratyush S._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)

**["Fast, No-Code AI Assistant That Delivers Contextual Answers"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Personalization:** 7.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.9/10 (Category avg: 8.6/10)
- **Inbound Identification:** 7.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews)

Cisco Finesse is a next-generation agent and supervisor desktop solution designed to enhance the customer service experience by providing a collaborative and user-centric interface. This browser-based platform integrates traditional contact center functions into a thin-client desktop, eliminating the need for client-side installations and reducing total cost of ownership. Finesse offers seamless integration with the Cisco Collaboration portfolio and supports open web 2.0 APIs, allowing for low-cost customization and the development of value-added applications. Key Features and Functionality: - Browser-Based Interface: Finesse operates entirely within a web browser, requiring no client-side installations, which simplifies deployment and maintenance. - Customizable Desktop: The platform provides a single, customizable interface that allows customer care representatives quick and easy access to multiple assets and information sources, enhancing their ability to assist customers efficiently. - Open Web 2.0 APIs: Finesse supports open web 2.0 APIs, enabling the development and integration of custom applications and gadgets to meet specific business needs. - Transparent Integration: The solution offers seamless integration with the Cisco Collaboration portfolio, ensuring compatibility and streamlined operations within existing Cisco environments. - Gadget Support: Finesse functions as a web gadget container, allowing administrators to define agent and supervisor layouts and incorporate both Cisco and third-party applications within the desktop environment. Primary Value and Problem Solved: Cisco Finesse addresses the challenge of providing customer service representatives with immediate access to a wealth of information across various applications. By consolidating these resources into a single, intuitive interface, Finesse reduces the time agents spend searching for information, thereby decreasing customer wait times and improving service efficiency. This streamlined approach leads to higher customer satisfaction and loyalty, as well as increased agent productivity and satisfaction. Additionally, the browser-based design and open APIs facilitate easy customization and integration, allowing businesses to tailor the platform to their specific needs without significant investment in development resources.

**Average Rating:** 4.5/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate Cisco Finesse?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 8.8/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 9.1/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Cisco Finesse?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Company Size:** 60% Medium, 24% Small

#### What Are Recent G2 Reviews of Cisco Finesse?

**["User friendly"](https://www.g2.com/survey_responses/cisco-finesse-review-11368013)**

**Rating:** 4.0/5.0 stars

_— Ann N._

[Read full review](https://www.g2.com/survey_responses/cisco-finesse-review-11368013)

**["Functional!"](https://www.g2.com/survey_responses/cisco-finesse-review-9814390)**

**Rating:** 5.0/5.0 stars

_— Ramanpreet k._

[Read full review](https://www.g2.com/survey_responses/cisco-finesse-review-9814390)

### [Pylon](https://www.g2.com/products/pylon-pylon/reviews)

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

**Average Rating:** 4.7/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Pylon?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.6/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Pylon?

- **Seller:** [Pylon](https://www.g2.com/sellers/pylon)
- **Company Website:** www.usepylon.com
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Head of Customer Success, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Small, 20% Medium

#### What Do G2 Reviewers Say About Pylon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design.
- Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support.
- Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards.
- Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly.
- Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack.

##### Cons

- Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support.
- Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability.
- Users find **email issues** concerning, as support ticket management and email threading need significant improvements.
- Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience.
- Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform.

#### What Are Recent G2 Reviews of Pylon?

**["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)**

**Rating:** 5.0/5.0 stars

_— Jay D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-10189372)

**["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)**

**Rating:** 4.5/5.0 stars

_— Gail D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-12725447)

### [Help Scout](https://www.g2.com/products/help-scout/reviews)

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

**Average Rating:** 4.4/5.0

**Total Reviews:** 419

#### How Do G2 Users Rate Help Scout?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Personalization:** 8.5/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.7/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Help Scout?

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** www.helpscout.com
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout  
11,601 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73743eedbaa9fb84461526de8a8e367ccbdc000e89a8f75ae3ebc9983543351a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1447019%2F&secure%5Burl_type%5D=linkedin_company_website)  
291 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Help Scout?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless.
- Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features.
- Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests.
- Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years.
- Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently.

##### Cons

- Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs.
- Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability.
- Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities.
- Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience.
- Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options.

#### What Are Recent G2 Reviews of Help Scout?

**["Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration"](https://www.g2.com/survey_responses/help-scout-review-12844841)**

**Rating:** 4.0/5.0 stars

_— Afzal M._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841)

**["Customer Context at a Glance with Human, Efficient Workflows"](https://www.g2.com/survey_responses/help-scout-review-12639419)**

**Rating:** 4.0/5.0 stars

_— Noxy P._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419)

#### What Are G2 Users Discussing About Help Scout?

- [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for)
- [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment
- [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments
- [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment
- [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment

### [Glassix](https://www.g2.com/products/glassix/reviews)

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.

**Average Rating:** 4.8/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate Glassix?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 9.3/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Glassix?

- **Seller:** [Glassix](https://www.g2.com/sellers/glassix)
- **Year Founded:** 2015
- **HQ Location:** Tel Aviv, Israel
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=769392b391ccb3bf6c1479df75bc5b1c24834a8095cf5532aecec0ef25b0ec3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglassix%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Real Estate
- **Company Size:** 67% Small, 30% Medium

#### What Do G2 Reviewers Say About Glassix?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data.
- Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management.
- Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion.
- Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management.
- Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly.

##### Cons

- Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete.
- Users feel that Glassix has **limited features** , lacking completeness as a standalone program.
- Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs.

#### What Are Recent G2 Reviews of Glassix?

**["Restructuring School Communication"](https://www.g2.com/survey_responses/glassix-review-9468016)**

**Rating:** 5.0/5.0 stars

_— Reem O._

[Read full review](https://www.g2.com/survey_responses/glassix-review-9468016)

**["We get more done with Glassix AI"](https://www.g2.com/survey_responses/glassix-review-9744629)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/glassix-review-9744629)

### [SleekFlow](https://www.g2.com/products/sleekflow/reviews)

SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate SleekFlow?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.6/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.3/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SleekFlow?

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** sleekflow.io
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow\_io  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8411beacfe8eee98ccf57a891aba99b7d1c3699783ac9d7e144d97594ebe7637&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsleekflow&secure%5Burl_type%5D=linkedin_company_website)  
204 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Founder
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 74% Small, 20% Medium

#### What Do G2 Reviewers Say About SleekFlow?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features.
- Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication.
- Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency.
- Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication.
- Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively.

##### Cons

- Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management.
- Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance.
- Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value.
- Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow.
- Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans.

#### What Are Recent G2 Reviews of SleekFlow?

**["Sleekflow Makes Multi-Channel Messaging and Automation Effortless."](https://www.g2.com/survey_responses/sleekflow-review-13065757)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757)

**["SleekFlow Streamlined Our DMs and Boosted Productivity"](https://www.g2.com/survey_responses/sleekflow-review-12673937)**

**Rating:** 5.0/5.0 stars

_— Yik Wang C._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937)

#### What Are G2 Users Discussing About SleekFlow?

- [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for)

### [Rasayel](https://www.g2.com/products/rasayel/reviews)

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Rasayel?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.1/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.3/10 (Category avg: 8.6/10)
- **Inbound Identification:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Rasayel?

- **Seller:** [Rasayel, Inc.](https://www.g2.com/sellers/rasayel-inc)
- **Year Founded:** 2022
- **HQ Location:** Alberta, Canada
- **Twitter:** @rasayelio  
164 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8cbe3f683fd167892162e8c3a94f9c07b9ea606072545f80bd208e3bfb6205a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F76820395&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Leisure, Travel & Tourism
- **Company Size:** 66% Small, 30% Medium

#### What Do G2 Reviewers Say About Rasayel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Rasayel **easy to use** , enjoying its intuitive design and effective integration with existing systems.
- Users commend the **responsive customer support** of Rasayel, appreciating their speed and attentiveness in issue resolution.
- Users commend Rasayel's **responsive support** and seamless WhatsApp integration, enhancing collaboration and efficiency for teams.
- Users value Rasayel's **seamless WhatsApp integration** and intuitive interface, enhancing team collaboration and customer engagement.
- Users praise the **efficiency** of Rasayel, enhancing productivity for sales and support teams with its user-friendly interface.

##### Cons

- Users note the **limited features** of Rasayel, highlighting the need for better analytics and a user-friendly interface.
- Users note **missing features** in Rasayel, but appreciate the team's commitment to continuous improvement and future updates.
- Users struggle with **poor navigation** , finding the interface cluttered and challenging to understand, especially for newcomers.
- Users find the **limited outreach time** and lack of group functionality to be significant drawbacks of Rasayel.
- Users find the pricing of Rasayel to be **expensive and unclear** , complicating budgeting for startups and small businesses.

#### What Are Recent G2 Reviews of Rasayel?

**["Outstanding support from Rasayel!"](https://www.g2.com/survey_responses/rasayel-review-11227125)**

**Rating:** 5.0/5.0 stars

_— Nouran A._

[Read full review](https://www.g2.com/survey_responses/rasayel-review-11227125)

**["A mixture of value and simplicity, with tons of potential ahead!"](https://www.g2.com/survey_responses/rasayel-review-11257953)**

**Rating:** 4.0/5.0 stars

_— Moemen A._

[Read full review](https://www.g2.com/survey_responses/rasayel-review-11257953)

### [Trengo](https://www.g2.com/products/trengo/reviews)

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate Trengo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 7.7/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 7.6/10 (Category avg: 8.6/10)
- **Inbound Identification:** 7.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Trengo?

- **Seller:** [Trengo](https://www.g2.com/sellers/trengo)
- **Year Founded:** 2017
- **HQ Location:** Utrecht, Utrecht, Netherlands
- **Twitter:** @TrengoHQ  
284 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion
- **Company Size:** 73% Small, 26% Medium

#### What Do G2 Reviewers Say About Trengo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation.
- Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management.
- Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient.
- Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly.
- Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support.

##### Cons

- Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability.
- Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability.
- Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times.
- Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience.
- Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo.

#### What Are Recent G2 Reviews of Trengo?

**["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/trengo-review-11596795)

**["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)**

**Rating:** 4.5/5.0 stars

_— Ashley d._

[Read full review](https://www.g2.com/survey_responses/trengo-review-11951871)

#### What Are G2 Users Discussing About Trengo?

- [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do)
- [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp)
- [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good)
- [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work)

### [Chekkit](https://www.g2.com/products/chekkit/reviews)

Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place.

**Average Rating:** 4.9/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Chekkit?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 8.9/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chekkit?

- **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit)
- **Year Founded:** 2016
- **HQ Location:** Winnipeg
- **Twitter:** @getchekkit  
204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8e0b24030f8e58bc13b955814d3915b276c7c25c37b56a5340a9206cf1e6723&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18233108%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Manager
- **Top Industries:** Retail, Luxury Goods & Jewelry
- **Company Size:** 90% Small, 10% Medium

#### What Do G2 Reviewers Say About Chekkit?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry.
- Users value the **innovative AI technology** of Chekkit, enhancing customer interaction with a unique chatbot feature.
- Users appreciate the **innovative chatbot integration** that sets Chekkit apart in their industry.
- Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites.

##### Cons

- Users find the **limited communication options** of Chekkit frustrating, as responses can only be made via text.
- Users find that the **limited text-only response options** hinder effective communication with guests.
- Users find the **limited response options** of Chekkit challenging, as communication is restricted to text only.
- Users are frustrated by the **poor chat functionality** , as responses to guests are limited to text only.

#### What Are Recent G2 Reviews of Chekkit?

**["Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing"](https://www.g2.com/survey_responses/chekkit-review-12967845)**

**Rating:** 5.0/5.0 stars

_— Simon F._

[Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845)

**["Innovative Chatbot Integration Sets Us Apart"](https://www.g2.com/survey_responses/chekkit-review-12086041)**

**Rating:** 4.0/5.0 stars

_— Daryn M._

[Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041)

#### What Are G2 Users Discussing About Chekkit?

- [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for)

### [Chat Breezes](https://www.g2.com/products/chat-breezes/reviews)

Chat Breezes is an omnichannel messaging platform that scales social media interactions to generate more leads and sales. Chat Breezes makes it easy to manage inbound social media conversations and proactively engage with individuals who interact, paving the way to sell by chat. KEY FEATURES: • Inbound Conversations: • Unified Social Inbox: Respond swiftly to all direct messages, comments, mentions, reposts, and story mentions across channels. • Custom Tagging: Categorize with custom tags and automation rules for lightning-fast solutions. • Synced Product Catalog: Share product links directly through conversations for seamless order tracking. • CRM: Access clients’ order history and bios to build your social media CRM for personalized interactions. • Automation: Proactively engage with individuals who interact with your social posts for lead generation, updating customer contact info, and converting comments into sales. Why E-commerce Sellers Love Us: • Amplify pre-sale interactions on social media, turning engagements into transactions. • Effortlessly manage product catalogs and orders, enhancing the sales process. Why SMBs Choose Chat Breezes: • Streamline marketing and sales on platforms like WhatsApp for a more targeted approach. • Harness customer insights for personalized services and optimized campaigns. One Platform. Infinite Possibilities. Whether you're an e-commerce maestro or an SMB virtuoso, Chat Breezes empowers you to conquer social commerce effortlessly. Manage conversations, identify buyers, and propel your sales journey – all from one dynamic platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Chat Breezes?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Personalization:** 9.9/10 (Category avg: 8.6/10)
- **Communications Strategy Development:** 9.8/10 (Category avg: 8.6/10)
- **Inbound Identification:** 9.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chat Breezes?

- **Seller:** [Chat Breezes Limited](https://www.g2.com/sellers/chat-breezes-limited)
- **Year Founded:** 2022
- **HQ Location:** Durham, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=353f80902895e63948f6eb496d4269e8a75e53c7f1943bdfcb294088b0ecabb1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatbreezes%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 42% Medium

#### What Are Recent G2 Reviews of Chat Breezes?

**["Chat Breezes - Revolutionizing Social Commerce Dynamics"](https://www.g2.com/survey_responses/chat-breezes-review-9089290)**

**Rating:** 5.0/5.0 stars

_— Diether Klein I._

[Read full review](https://www.g2.com/survey_responses/chat-breezes-review-9089290)

**["Chat Breeze empowers businesses to engage effectively with their audience"](https://www.g2.com/survey_responses/chat-breezes-review-9099125)**

**Rating:** 5.0/5.0 stars

_— Ndifreke precious F._

[Read full review](https://www.g2.com/survey_responses/chat-breezes-review-9099125)

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