# Best CRM Software - Page 8 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,086 ### Category Stats (Aug 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,800+ Authentic Reviews - 1,086+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=128650&focus%5B%5D=3296&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Bigin by Zoho CRM, Close, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=close&focus%5B%5D=activecampaign) **Sponsored** ### Opine AI Presales Platform Opine is the first AI-powered presales automation platform that helps Sales Engineers (SEs) turn complex technical evaluations into a repeatable, trackable, and scalable process. Built specifically for presales teams, Opine replaces spreadsheets, scattered notes, and disconnected workflows with a centralized workspace that syncs with your CRM, email, Slack, and call transcripts, so SEs can focus on driving technical wins instead of chasing admin work. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-02T08%3A11%3A44Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1439600&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fp%3D1530%26page%3D8&secure%5Btoken%5D=deddc61e307d5e591af53b2db74bb3f25bc8af49827bf7936feb9840849ff395&secure%5Burl%5D=https%3A%2F%2Ftryopine.com%2Fschedule&secure%5Burl_type%5D=book_demo) ### [Floww.ai](https://www.g2.com/products/floww-ai/reviews) Floww.ai is an GenAI powered software suite enabling High Velocity sales for B2C & B2B2C businesses. Floww.ai’s integrated sales platform offers Sales Execution CRM, NoCode Instant Analytics, Marketing & Workflow Automations integrated with modern communication stack. Floww.ai's advanced Generative AI tools, Sales Co-Pliot and Analytics Co-Pliot, are enabling efficient & high quality sales approaches enabled with instant analytics and indepth-insights. Majority of the CRMs are built primarily for B2B use cases and fail to accommodate effectively for B2C and B2B2C businesses. The high velocity and volume of modern B2C sales, necessitates an integrated sales platform enabling agile sales management for swiftly adapting to dynamic market environments. **Average Rating:** 4.7/5.0 **Total Reviews:** 141 #### How Do G2 Users Rate Floww.ai? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Floww.ai? - **Seller:** [Floww.ai](https://www.g2.com/sellers/floww-ai) - **Year Founded:** 2023 - **HQ Location:** Hyderabad, Telangana - **Twitter:** @letsflowwai 90 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea6ce54145be583ccadc0177aad3e12dec93a8d6bdb79c0941d026340602626&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflowwai%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Business Development Manager - **Top Industries:** Education Management, E-Learning - **Company Size:** 50% Large, 37% Medium #### What Do G2 Reviewers Say About Floww.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Floww.ai, emphasizing its intuitive UI that simplifies flow creation for everyone. - Users find the **smart boards helpful** , significantly saving time and enhancing usability for their team use cases. - Users find Floww.ai **user-friendly** , enabling easy flow creation even without technical knowledge, thanks to its amazing UI. - Users find the **amazing UI** of Floww.ai user-friendly, making it easy for everyone to create flows effortlessly. - Users praise the **easy creation** of flows in Floww.ai, finding it accessible for everyone regardless of technical knowledge. ##### Cons - Users report occasional **performance issues** with Floww.ai, including slow workflows and system hangs during stage changes. - Users experience occasional **technical issues** like slow workflows and system hangs, affecting performance temporarily. - Users find a **lack of guidance** on Floww.ai, necessitating more tutorials for better understanding and issue resolution. - Users struggle with a **high learning curve** due to long loading times and lack of adequate tutorials. - Users express frustration with the **slow loading times** when handling large data sets, suggesting more tutorials for guidance. #### What Are Recent G2 Reviews of Floww.ai? **["Aanandhu's Insights"](https://www.g2.com/survey_responses/floww-ai-review-8867880)** **Rating:** 5.0/5.0 stars _— Anandhu K._ [Read full review](https://www.g2.com/survey_responses/floww-ai-review-8867880) **["Versatile and Best UI"](https://www.g2.com/survey_responses/floww-ai-review-10399393)** **Rating:** 5.0/5.0 stars _— Suresh B._ [Read full review](https://www.g2.com/survey_responses/floww-ai-review-10399393) ### [Workbooks](https://www.g2.com/es/products/workbooks/reviews) Workbooks es una solución de Gestión de Relaciones con Clientes (CRM) basada en la nube, diseñada específicamente para empresas del mercado medio que buscan optimizar sus procesos de negocio y mejorar el compromiso con los clientes. Esta plataforma integral integra varios aspectos de las operaciones comerciales, permitiendo a las organizaciones gestionar sus funciones de ventas, marketing y servicio al cliente desde una única interfaz. Al combinar capacidades avanzadas de software con servicios excepcionales de consultoría, implementación y soporte, Workbooks busca ofrecer una experiencia fluida para sus usuarios. Dirigido a empresas del mercado medio, Workbooks aborda los desafíos únicos que enfrentan estas organizaciones, como las limitaciones de recursos y la necesidad de soluciones escalables. La plataforma es particularmente beneficiosa para las empresas que buscan mejorar sus relaciones con los clientes y la eficiencia operativa sin las complejidades que a menudo se asocian con sistemas CRM más grandes. Workbooks está diseñado para atender a una amplia gama de industrias, lo que lo convierte en una opción versátil para empresas que requieren un enfoque personalizado para CRM. Una de las características destacadas de Workbooks es su modelo de implementación cofinanciado, que reduce significativamente el costo y el riesgo asociados con los proyectos de CRM. Este enfoque no solo hace que el software sea más accesible, sino que también asegura que las empresas reciban el soporte necesario durante el proceso de configuración. Al trabajar estrechamente con los clientes, Workbooks ofrece una solución CRM personalizada que se alinea con las necesidades específicas del negocio, todo mientras mantiene un precio estándar. Esta oferta única permite a las organizaciones beneficiarse de un sistema a medida sin la carga financiera que típicamente se asocia con el desarrollo de software personalizado. Además de su implementación rentable, Workbooks proporciona una gama de características clave que mejoran su funcionalidad. Los usuarios pueden esperar herramientas robustas para la automatización de ventas, gestión de campañas de marketing, seguimiento de servicio al cliente, gestión de proyectos y tareas, y procesamiento de órdenes de venta. La plataforma también incluye capacidades avanzadas de informes y análisis, permitiendo a las empresas obtener valiosos conocimientos sobre sus operaciones e interacciones con los clientes. Este enfoque basado en datos empodera a las organizaciones para tomar decisiones informadas y optimizar sus estrategias para obtener mejores resultados. La plataforma Workbooks está impulsada por agentes de IA que pueden ser automatizados a través de flujos de trabajo para aumentar la productividad y ayudar a impulsar un mayor crecimiento de ingresos. En general, Workbooks se destaca en el panorama CRM al ofrecer una solución integral que combina un software potente con servicios de soporte dedicados. Su enfoque en empresas del mercado medio, implementación rentable y características personalizables lo convierten en una opción atractiva para las empresas que buscan mejorar sus esfuerzos de gestión de relaciones con clientes. Al integrar varias funciones comerciales en una sola plataforma, Workbooks ayuda a las organizaciones a mejorar la eficiencia, reducir los riesgos operativos y, en última instancia, impulsar el crecimiento. **Average Rating:** 4.3/5.0 **Total Reviews:** 534 #### How Do G2 Users Rate Workbooks? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.2/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.5/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Workbooks? - **Vendedor:** [Workbooks](https://www.g2.com/es/sellers/workbooks) - **Año de fundación:** 2009 - **Ubicación de la sede:** Reading, Berkshire - **Twitter:** @Workbooks 2,702 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d79783bcf88166402cb5cea759d7a4f8bf066bc96806c6d2280bdda33f6abd0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F225937%2F&secure%5Burl_type%5D=linkedin_company_website) 65 empleados en LinkedIn® - **Teléfono:** +44 (0) 118 3030 100 #### Who Uses This Product? - **Who Uses This:** Director General, Director - **Top Industries:** Tecnología de la información y servicios, Software de Computadora - **Company Size:** 60% Small, 33% Medium #### What Do G2 Reviewers Say About Workbooks? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios destacan la **facilidad de uso** de Workbooks, apreciando su navegación simple e interfaz intuitiva para el seguimiento de clientes. - Los usuarios valoran las **potentes herramientas de informes** en Workbooks, que mejoran la toma de decisiones y la eficiencia en el manejo de datos. - Los usuarios valoran el **servicio de atención al cliente amigable y confiable** de Workbooks, que siempre proporciona asistencia oportuna y perspicaz. - Los usuarios valoran las **opciones altamente personalizables** en Workbooks, lo que permite soluciones a medida para las diversas necesidades del equipo. - Los usuarios valoran el **amplio conjunto de características** de Workbooks, aprovechando la personalización para informes efectivos y toma de decisiones. ##### Cons - Los usuarios enfrentan una **curva de aprendizaje pronunciada** con Workbooks, luchando con la configuración y la navegación intuitiva para funciones avanzadas. - Los usuarios experimentan **carga lenta de datos** y carecen de características como pantallas duales, lo que afecta la eficiencia y flexibilidad general. - Los usuarios encuentran que las **características limitadas** de Workbooks son insuficientes a medida que sus necesidades crecen, lo que afecta la usabilidad y eficiencia general. - Los usuarios encuentran que las **funciones complejas** de Workbooks pueden ser torpes y requieren ayuda adicional para tareas sencillas. - Los usuarios encuentran que las **opciones de personalización limitadas** en Workbooks restringen su capacidad para adaptarse fácil y eficientemente. #### What Are Recent G2 Reviews of Workbooks? **["CRM todo en uno con espacio para modernización"](https://www.g2.com/es/survey_responses/workbooks-review-12444760)** **Rating:** 4.0/5.0 stars _— Tordsen A._ [Read full review](https://www.g2.com/es/survey_responses/workbooks-review-12444760) **["CRM, proyectos, marketing e informes, todo en un solo flujo"](https://www.g2.com/es/survey_responses/workbooks-review-12403469)** **Rating:** 5.0/5.0 stars _— Kumail R._ [Read full review](https://www.g2.com/es/survey_responses/workbooks-review-12403469) #### What Are G2 Users Discussing About Workbooks? - [¿Para qué se utilizan los Workbooks?](https://www.g2.com/es/discussions/what-is-workbooks-used-for) - 1 comment ### [Lime Go](https://www.g2.com/products/lime-go/reviews) Lime Go is an intelligent AI- and data-driven CRM for growing B2B businesses or sales teams. Ideal for overseeing the entire sales process, from prospecting and lead nurturing to closing deals. Get access to a collaborative platform to make data-driven decisions and grow your customer base. Lime Go comes loaded with company data from Dun & Bradstreet and a range of features, making it easy to find new customers that are a perfect match for you. With Lime Go, it’s quick and easy to get an overview of your potential market. With a visual and adjustable sales pipeline, you have control of the entire process, and all data is stored in one place. Add reminders, notes, and ‘next steps’, to work methodically to close the deal. Utilize our intelligent AI features to encourage proactive behavior and keep track of your leads, deals, and upsells. Visual outcomes give you a quick overview of your and your team’s performance based on your respective targets. In addition, forecasts in Lime Go help you deliver even more sales volumes and allow you to constantly adjust any imbalances in your sales pipeline. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Lime Go? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 5.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Lime Go? - **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies) - **Year Founded:** 1990 - **HQ Location:** Lund, Skane - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website) 422 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 94% Small, 6% Medium #### What Do G2 Reviewers Say About Lime Go? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Lime Go, making sales prospecting and lead management effortless and efficient. - Users appreciate the **ease of use for lead management** in Lime Go, facilitating smooth sales prospecting and tracking. - Users value the **time efficiency** of Lime Go, allowing quick tracking of leads and management tasks seamlessly. ##### Cons - Users find the **limited features** of Lime Go restrict their functionality and result in extra charges for essential tools. - Users find Lime Go lacking in **essential features** like advanced CRM tools and face extra charges for key functionalities. #### What Are Recent G2 Reviews of Lime Go? **["About Lime Go"](https://www.g2.com/survey_responses/lime-go-review-8995686)** **Rating:** 5.0/5.0 stars _— JAINAM D._ [Read full review](https://www.g2.com/survey_responses/lime-go-review-8995686) **["Simple, Sharp, and Sales-Focused—But Is It Enough?"](https://www.g2.com/survey_responses/lime-go-review-11325899)** **Rating:** 4.5/5.0 stars _— Ashley W._ [Read full review](https://www.g2.com/survey_responses/lime-go-review-11325899) #### What Are G2 Users Discussing About Lime Go? - [What is Lime Go used for?](https://www.g2.com/discussions/what-is-lime-go-used-for) ### [NinjaPipe](https://www.g2.com/products/ninjapipe/reviews) - Elevate your sales game with NinjaPipe - the ultimate CRM and sales automation tool to revolutionize your lead management and client engagement. - Seamlessly track and nurture leads on your dynamic and fully customizable dashboard, ensuring you never miss a chance to close that crucial deal. Effortlessly automate follow-ups and tasks, guiding leads through the sales funnel for maximum conversions. - Empower your team with an intuitive, visual sales process that promotes seamless collaboration. With NinjaPipe, your team will conquer sales targets with ZERO learning curve, allowing them to focus on what truly matters - delivering exceptional customer experiences. - Stand out from the competition by automating repetitive tasks and reclaiming valuable time to invest in meaningful sales interactions and customer relationships. Key Features: - Personalized Dashboard: Customize your dashboard to suit your unique sales workflow, making lead management a breeze. - Automated Follow-ups: Engage leads consistently and efficiently through automated follow-ups, boosting conversion rates. - Team Collaboration: Foster teamwork and streamline communication to accelerate sales cycles and drive results. - Sales Visualization: Gain real-time insights into your sales pipeline, enabling data-driven decisions for success. - Time-Saving Automation: Free your team from repetitive tasks, allowing them to focus on closing deals and delighting customers. - Join thousands of satisfied users who have transformed their sales processes with NinjaPipe. Download now to supercharge your sales and cultivate customer loyalty like never before! **Average Rating:** 4.6/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate NinjaPipe? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind NinjaPipe? - **Seller:** [NinjaPipe](https://www.g2.com/sellers/ninjapipe) - **Company Website:** www.ninjapipe.com - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 93% Small, 7% Medium #### What Do G2 Reviewers Say About NinjaPipe? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** of NinjaPipe, ensuring assistance is always available for inquiries. - Users value the **extensive customization options** of NinjaPipe, perfectly adapting to their unique business needs. - Users commend the **easy-to-use interface** of NinjaPipe, significantly reducing training time for new users. - Users value the **seamless integration** of NinjaPipe with existing workflows, enhancing overall productivity and efficiency. - Users find NinjaPipe to be an **affordable solution** with versatile CRM and sales automation tools for all businesses. ##### Cons - Users find the **email tracking and details accessibility lacking** in NinjaPipe, complicating their user experience. - Users find **difficult navigation** in NinjaPipe, needing to explore for specific details like communication logs. - Users find the **email tracking inadequate** and wish for improved visibility of communication logs within the CRM. - Users find the **email tracking features lacking** , needing better integration with communication logs in the CRM. - Users find the **expertise required** for NinjaPipe's API capabilities a challenge due to limited customization options. #### What Are Recent G2 Reviews of NinjaPipe? **["The best CRM for any business with a diverse and wide range of needs!"](https://www.g2.com/survey_responses/ninjapipe-review-13173052)** **Rating:** 5.0/5.0 stars _— Twyla E._ [Read full review](https://www.g2.com/survey_responses/ninjapipe-review-13173052) **["Solid CRM partner for launching a national real estate franchise operation in the Philippines"](https://www.g2.com/survey_responses/ninjapipe-review-13173136)** **Rating:** 5.0/5.0 stars _— Robb S._ [Read full review](https://www.g2.com/survey_responses/ninjapipe-review-13173136) ### [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) Turning sales actions into connections. noCRM helps salespeople focus on selling, not reporting. Capture leads anywhere, cut admin, and close more deals. Built for people who actually sell, noCRM is an action-driven lead management tool that keeps you focused on real opportunities. Whether you’re a solopreneur, growing a sales team, or running a high-performance outbound operation, noCRM helps you capture leads from any source, follow up consistently, advance deals with clarity, and close faster. **Average Rating:** 4.7/5.0 **Total Reviews:** 109 #### How Do G2 Users Rate noCRM.io? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind noCRM.io? - **Seller:** [Positive Group Sales Solutions](https://www.g2.com/sellers/positive-group-sales-solutions) - **Year Founded:** 2008 - **HQ Location:** Paris, France - **Twitter:** @yoolink 4,628 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=090a6300e83ccff2b3429b88dd506c973196a33a32cbe58fd0a77b0b9184ba4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F233834%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 88% Small, 8% Medium #### What Do G2 Reviewers Say About noCRM.io? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **clarity and simplicity** of noCRM.io, making it efficient and easy for all team members. - Users value the **simplicity and intuitive design** of noCRM.io, enabling efficient sales management and focus on closing deals. - Users appreciate the **easy setup** of noCRM.io, allowing for quick management of clients and leads seamlessly. - Users appreciate the **clear and efficient lead management** that streamlines sales processes and improves team collaboration. - Users appreciate the **great customer support** of noCRM.io, highlighting their fast response and helpfulness. ##### Cons - Users find the **missing features** in noCRM, such as custom tags and campaign setups, limit their efficiency and flexibility. - Users find the **limited customization** options in noCRM.io restrict report and dashboard flexibility, impacting their analytics experience. - Users note **limited features** in noCRM.io, especially in marketing automation and reporting, hindering sales efficiency. - Users face **bugs in the mobile app** that hinder date settings and require manual syncing for updated lead statuses. - Users express frustration with the **call connection issues** , as it fails to connect to direct phone lines. #### What Are Recent G2 Reviews of noCRM.io? **["Efficient and User-Friendly, But Lack of Customization Options"](https://www.g2.com/survey_responses/nocrm-io-review-12930302)** **Rating:** 4.0/5.0 stars _— Luis A._ [Read full review](https://www.g2.com/survey_responses/nocrm-io-review-12930302) **["A clean lead centric CRM for maintaining effective sales pipeline"](https://www.g2.com/survey_responses/nocrm-io-review-12542573)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/nocrm-io-review-12542573) #### What Are G2 Users Discussing About noCRM.io? - [How do you leverage noCRM.io in your lead management, and what do you like most about it?](https://www.g2.com/discussions/how-do-you-leverage-nocrm-io-in-your-lead-management-and-what-do-you-like-most-about-it) - [What is noCRM.io used for?](https://www.g2.com/discussions/what-is-nocrm-io-used-for) ### [Relenta CRM](https://www.g2.com/products/relenta-crm/reviews) Email-based CRM for small teams to manage a large number of customer interactions. **Average Rating:** 4.9/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Relenta CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Relenta CRM? - **Seller:** [Relenta CRM](https://www.g2.com/sellers/relenta-crm) - **HQ Location:** Miami, FL - **Twitter:** @relenta 415 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 86% Small, 14% Medium #### What Are Recent G2 Reviews of Relenta CRM? **["Simple solution for a small asset management company"](https://www.g2.com/survey_responses/relenta-crm-review-4141090)** **Rating:** 5.0/5.0 stars _— Melanie P._ [Read full review](https://www.g2.com/survey_responses/relenta-crm-review-4141090) **["It is avgreat CRM softwear."](https://www.g2.com/survey_responses/relenta-crm-review-4558685)** **Rating:** 5.0/5.0 stars _— Jessica M._ [Read full review](https://www.g2.com/survey_responses/relenta-crm-review-4558685) #### What Are G2 Users Discussing About Relenta CRM? - [What is Relenta CRM used for?](https://www.g2.com/discussions/what-is-relenta-crm-used-for) ### [Mothernode](https://www.g2.com/es/products/mothernode/reviews) Mothernode CRM es un CRM todo en uno que combina características ricas y eficiencia que a menudo se encuentran en software CRM más costosos. Aumenta la productividad y los ingresos con características que ahorran tiempo y se centran en la gestión de clientes, la automatización de la fuerza de ventas y la automatización del marketing. Específicamente diseñado para empresas que buscan organizarse y crecer, Mothernode es el único CRM que ofrece módulos de expansión como órdenes de venta, órdenes de compra, facturación, cotizaciones y más, lo que permite que el software ofrezca más capacidades a medida que las necesidades de tu negocio se expanden, proporcionando una solución integral para todas tus necesidades de CRM. A tu equipo de ventas, gerentes de cuentas y equipo de servicio al cliente les encantará lo fácil que es adoptar y usar este software. La aplicación intuitiva ofrece todas las actividades e historial de tus clientes en una interfaz simple. Basado en la nube, Mothernode CRM es accesible desde cualquier computadora o dispositivo móvil, en cualquier parte del mundo con una conexión a Internet. Mothernode CRM apoya a la gerencia y a sus equipos de ventas y servicio al cliente con informes detallados sobre el historial de comunicaciones con los clientes y la actividad actual. Analizar los datos del historial de contacto con tus clientes puede ayudar a guiar a tu equipo de marketing en la creación de mensajes de marketing especializados para segmentos de tu clientela, resultando en una mayor colaboración entre los diversos departamentos de tu organización. Esta mayor colaboración resulta en una experiencia del cliente más consistente a través de todos los canales, ayudando a construir lealtad a la marca y aumentar la retención de clientes. Mothernode CRM también se integra con una serie de aplicaciones de software populares, incluyendo GMail y Outlook. La integración con Outlook te permite sincronizar tus calendarios y contactos para que puedas mantenerte organizado y al tanto de toda tu actividad importante. La integración con Quickbooks te permite monitorear el gasto y los ingresos de tus departamentos de ventas, servicio al cliente y marketing y exportar esos datos directamente a tu software de contabilidad. Con todo el tiempo y esfuerzo ahorrado al usar Mothernode CRM, puedes centrarte más en desarrollar estrategias de gran alcance para hacer crecer y desarrollar tu negocio. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Mothernode? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 7.5/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.9/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Mothernode? - **Vendedor:** [Mothernode](https://www.g2.com/es/sellers/mothernode) - **Año de fundación:** 2009 - **Ubicación de la sede:** Irving, TX - **Twitter:** @Mothernode 267 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f043c6ee0355c7331aee3289d736db3bfc52ddde89ff428a870afd555ee86d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F693754%2F&secure%5Burl_type%5D=linkedin_company_website) 13 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Arquitectura y Planificación, Construcción - **Company Size:** 50% Small, 48% Medium #### What Are Recent G2 Reviews of Mothernode? **["Software Adaptativo - Crece Junto a Tu Equipo"](https://www.g2.com/es/survey_responses/mothernode-review-3814810)** **Rating:** 5.0/5.0 stars _— Jessica W._ [Read full review](https://www.g2.com/es/survey_responses/mothernode-review-3814810) **["Una plataforma todo en uno para llevar a cabo tus operaciones de CRM de manera efectiva."](https://www.g2.com/es/survey_responses/mothernode-review-4506667)** **Rating:** 4.0/5.0 stars _— Usuario verificado en Automotriz_ [Read full review](https://www.g2.com/es/survey_responses/mothernode-review-4506667) #### What Are G2 Users Discussing About Mothernode? - [¿Para qué se utiliza Mothernode?](https://www.g2.com/es/discussions/what-is-mothernode-used-for) ### [Act!](https://www.g2.com/es/products/act/reviews) ¡Actúa! Advantage es una solución CRM de front-office completa con una funcionalidad completamente nueva que une ventas, marketing y gestión de clientes en una plataforma intuitiva y asequible para ayudarte a mantenerte organizado, atraer nuevos clientes y convertir relaciones en resultados. ¡Actúa! Advantage incluye Resumen de Historial con IA, Cotizaciones Interactivas, Chat en el Sitio Web, Integración Contable, Programación de Citas, Gestión de Proyectos, Formularios Web, Pagos, Encuestas en Línea y más, ampliando la presencia de Act! en todo tu front-office y reduciendo la necesidad de herramientas costosas de terceros. Además, puedes seleccionar el nivel perfecto y rentable que se adapte a tus necesidades actuales con la tranquilidad de saber que Act! crecerá contigo. Durante 38 años, Act! ha colaborado con pequeñas y medianas empresas, escuchando, aprendiendo y construyendo junto a ellas, y Act! Advantage es la culminación de casi cuatro décadas de sus comentarios. Cada característica está diseñada para reflejar cómo las PYMEs de hoy en día gestionan sus negocios. **Average Rating:** 3.9/5.0 **Total Reviews:** 505 #### How Do G2 Users Rate Act!? - **¿Ha sido the product un buen socio para hacer negocios?:** 7.5/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 7.2/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 8.4/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 7.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Act!? - **Vendedor:** [Act!](https://www.g2.com/es/sellers/act) - **Sitio web de la empresa:** www.act.com - **Año de fundación:** 1987 - **Ubicación de la sede:** Scottsdale, AZ - **Twitter:** @ActCRM 5,296 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4786e3db3f1595a57fa4d296d36a512c5798795d8ad44575fe2c8463bee23a11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F77772%2F&secure%5Burl_type%5D=linkedin_company_website) 217 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Presidente - **Top Industries:** Servicios Financieros, Marketing y publicidad - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Act!? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de Act!, disfrutando de su interfaz amigable y acceso simplificado a los datos. - Los usuarios valoran la **flexibilidad y personalización** de Act!, mejorando sus esfuerzos de gestión de clientes y marketing. - Los usuarios valoran el **mejorado soporte al cliente** de Act!, apreciando tiempos de respuesta rápidos y asistencia útil. - Los usuarios valoran el **sistema integral de gestión de contactos** en Act!, mejorando la productividad y la accesibilidad de los datos de los clientes. - Los usuarios aprecian la **organización intuitiva** de Act!, maximizando efectivamente su programación diaria y semanal para la productividad. ##### Cons - Los usuarios están frustrados por la **falta de características esenciales** y los requisitos de actualización engorrosos de Act!, lo que afecta la usabilidad y la satisfacción. - Los usuarios encuentran **problemáticas las cuestiones de integración** , destacando la necesidad de conexiones más fluidas con otras herramientas esenciales. - Los usuarios encuentran la **curva de aprendizaje empinada** debido a la interfaz obsoleta de Act! y la navegación compleja de sus funciones. - Los usuarios encuentran que Act! **no es fácil de usar** , citando su interfaz obsoleta y los procesos de configuración desafiantes como principales inconvenientes. - Los usuarios encuentran que Act! tiene una **interfaz no intuitiva** , lo que complica la navegación y lo hace menos amigable para el usuario. #### What Are Recent G2 Reviews of Act!? **["Gestionar contactos, oportunidades y seguimientos con el contexto adecuado"](https://www.g2.com/es/survey_responses/act-review-13108958)** **Rating:** 4.5/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/es/survey_responses/act-review-13108958) **["Buena visibilidad a través de contactos, actividades y seguimientos"](https://www.g2.com/es/survey_responses/act-review-12945733)** **Rating:** 4.5/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/es/survey_responses/act-review-12945733) #### What Are G2 Users Discussing About Act!? - [What is Act! used for?](https://www.g2.com/es/discussions/what-is-act-used-for) ### [aCloud CRM](https://www.g2.com/products/acloud-crm/reviews) aCloud CRM is a cloud based customer relationship management tool that allow user to leverage customer data to improve relations and accelerate sales cycles; anywhere, anytime, offering accurate pipeline and order forecasting to visualise KPIs, the ability to equip sales team with campaign and opportunity insights, empower customers with straightforward self-service and keep in touch while on the move with a dedicated mobile app. **Average Rating:** 4.4/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate aCloud CRM? - **Workflow Capability:** 9.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind aCloud CRM? - **Seller:** [The Access Group](https://www.g2.com/sellers/the-access-group-c8efff47-00e5-4546-a552-82de6e4cb43b) - **Year Founded:** 1991 - **HQ Location:** Loughborough, Leicestershire - **Twitter:** @theaccessgroup 4,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa7d689cc464901fd3aa942af89c7f040bc00c8abaacfbcea26e99b033248162&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F403139%2F&secure%5Burl_type%5D=linkedin_company_website) 7,362 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 82% Medium, 18% Large #### What Are Recent G2 Reviews of aCloud CRM? **["aCloud CRM - Makes work life easy"](https://www.g2.com/survey_responses/acloud-crm-review-9707841)** **Rating:** 4.0/5.0 stars _— Nikita D._ [Read full review](https://www.g2.com/survey_responses/acloud-crm-review-9707841) **["User Friendly Software"](https://www.g2.com/survey_responses/acloud-crm-review-9487176)** **Rating:** 4.0/5.0 stars _— Rahul G._ [Read full review](https://www.g2.com/survey_responses/acloud-crm-review-9487176) #### What Are G2 Users Discussing About aCloud CRM? - [What is aCloud CRM used for?](https://www.g2.com/discussions/what-is-acloud-crm-used-for) ### [Salesboom](https://www.g2.com/es/products/salesboom/reviews) Trabaje más inteligentemente con Salesboom Cloud Sales & CRM. 20 años como pionero y líder en valor en software de automatización de ventas y CRM en la nube como servicio. Base de Datos de Clientes Gestión del Embudo de Ventas Leads, Contactos, Cuentas, Oportunidades, Campañas, Cotizaciones Alertas en tiempo real Guiones de Ventas Outlook a CRM y Gmail a CRM Puntuación de Leads, Cuentas y Oportunidades Campañas de Goteo Flujo de Trabajo Informes, Análisis y Tableros Personalizables Formularios Web Personalizables Encuestas Aplicaciones de Ventas Móviles para iOS y Android API e Integraciones con Zapier, Quickbooks, Twilio, Stripe, y muchos más. Hacemos las ventas mejores, con soluciones en la nube fáciles de usar, pero totalmente personalizables, que le mantienen actualizado con información del cliente en tiempo real. Obtiene un sistema construido para usted. Configuramos el CRM, lo implementamos y capacitamos a los usuarios con nuestros servicios profesionales internos. También construimos personalizaciones e integraciones para usted. Nuevas aplicaciones móviles para iOS y Android. Cree contactos y guarde correos electrónicos en sus Contactos, desde su cuenta de correo electrónico, con nuevos complementos de correo electrónico para Microsoft 365 Outlook y Gmail. Unificamos todas sus ventas, marketing, servicio al cliente, de cotización a efectivo, todo en una plataforma fácil que está preintegrada y es totalmente personalizable por los usuarios de negocios con facilidad de apuntar y hacer clic sin código. Perfecto para pequeñas y medianas empresas y grandes corporaciones por igual. **Average Rating:** 4.5/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Salesboom? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 8.8/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 9.4/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Salesboom? - **Vendedor:** [Salesboom.com](https://www.g2.com/es/sellers/salesboom-com) - **Año de fundación:** 2002 - **Ubicación de la sede:** Halifax, Nova Scotia - **Twitter:** @SalesboomCloud 2,905 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f87a058c2f639e74f9dfe0625d0e83f87d0c683ef7688aa46bc9aa4d36bc5c6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F147454%2F&secure%5Burl_type%5D=linkedin_company_website) 30 empleados en LinkedIn® #### Who Uses This Product? - **Company Size:** 58% Small, 25% Medium #### What Are Recent G2 Reviews of Salesboom? **["Software brillante para todo tipo de utilización comercial."](https://www.g2.com/es/survey_responses/salesboom-review-4296546)** **Rating:** 4.5/5.0 stars _— Simone L._ [Read full review](https://www.g2.com/es/survey_responses/salesboom-review-4296546) **["Un software brillante para comprender la comunicación B2B y B2C."](https://www.g2.com/es/survey_responses/salesboom-review-4305681)** **Rating:** 4.5/5.0 stars _— Justin W._ [Read full review](https://www.g2.com/es/survey_responses/salesboom-review-4305681) #### What Are G2 Users Discussing About Salesboom? - [¿Para qué se utiliza Salesboom?](https://www.g2.com/es/discussions/what-is-salesboom-used-for) ### [1Channel](https://www.g2.com/products/1channel/reviews) 1Channel is a comprehensive platform designed to empower businesses with next-gen automation across sales, distribution, and customer engagement. Trusted by companies in 40+ countries, we deliver measurable outcomes through our suite of solutions: Sales Force Automation (SFA), Field CRM, Channel and Influencer Loyalty, and Retail Merchandising Execution. Clients trust 1Channel not just for software, but for solving real business problems with data-driven insights, innovative technology, and reliable support. From organizing field force operations to strengthening channel partnerships and ensuring flawless retail execution, we help brands achieve growth with efficiency and clarity. What makes 1Channel stand apart is its nimbleness, adaptability, and responsiveness. Our solutions are configurable to diverse business models, offering configurations without unnecessary complexity. With AI-powered tools, intuitive dashboards, and timely support, we enable organizations to transform processes, drive loyalty, and maximize ROI. More than a technology provider, 1Channel is a partner committed to delivering on promises including high-quality execution, on-time delivery, and an eager-to-help culture. Businesses rely on us for growth, reliability, and a fair return on every investment they make. **Average Rating:** 4.8/5.0 **Total Reviews:** 64 #### How Do G2 Users Rate 1Channel? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind 1Channel? - **Seller:** [1Channel](https://www.g2.com/sellers/1channel) - **Year Founded:** 2006 - **HQ Location:** Gurgaon/Gurugram, Haryana - **Twitter:** @AssistiveCRM 9 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7075d27a2a53b07ff32333e06399896b257af36934c4c90d72223d8a592c4f6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1channeltechstack%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 60% Medium, 22% Large #### What Are Recent G2 Reviews of 1Channel? **["Offline Mode and Live Dashboard Deliver Powerful Real-Time Field Intelligence"](https://www.g2.com/survey_responses/1channel-review-12701261)** **Rating:** 5.0/5.0 stars _— Marcio B._ [Read full review](https://www.g2.com/survey_responses/1channel-review-12701261) **["Reliable tool for field force tracking and daily reporting"](https://www.g2.com/survey_responses/1channel-review-12521008)** **Rating:** 4.0/5.0 stars _— Vidur S._ [Read full review](https://www.g2.com/survey_responses/1channel-review-12521008) ### [webCRM](https://www.g2.com/products/webcrm/reviews) Increase revenue, nurture customer relationships, and analyse your performance with our award-winning CRM platform. webCRM is flexible and customisable based on your business needs. The best part? Get up and running faster than ever. The founders of webCRM decided to create their own CRM system, as they considered the systems on the market to be overly complicated. Therefore, you can now choose a cloud-based CRM system that provides a complete overview and makes it simple to follow up with your clients. That’s webCRM. Our mission remains unchanged - a truly good CRM system is an uncomplicated tool that makes every workday easier. Let your team take care of the customers, and webCRM will handle everything else. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate webCRM? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.4/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind webCRM? - **Seller:** [webCRM](https://www.g2.com/sellers/webcrm) - **Year Founded:** 2002 - **HQ Location:** København Ø, DK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c014a42d97bb3ec95e60cd6eab0e6a27337a85e1d041c2f058287c96cbcde49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2686093&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 40% Medium #### What Do G2 Reviewers Say About webCRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **clarity and structure** webCRM provides for managing leads, enhancing accountability and decision-making. - Users value the **quick setup and user-friendly interface** of webCRM for efficient task management and sales tracking. - Users value the **ease of use** of webCRM, appreciating its clarity and straightforward setup for managing customer relationships. - Users find **easy navigation** in webCRM enhances their experience, allowing effortless tracking and organization of tasks and clients. - Users appreciate the **user-friendly interface** of webCRM, making it accessible for both technical and non-technical users. ##### Cons - Users find the **learning curve steep** in webCRM, requiring time to grasp advanced features and data interactions. - Users find the **ongoing subscription costs** of webCRM to be quite high, especially for smaller teams. - Users find the **feature overload** overwhelming initially, with a learning curve and mobile usability concerns. - Users find the **filter issues** in webCRM intimidating and time-consuming, especially for those less skilled with data. - Users experience **integration issues** with webCRM, facing challenges in connecting with marketing tools and customizing reports. #### What Are Recent G2 Reviews of webCRM? **["Excellent, No-Nonsense CRM for a Growing Agency"](https://www.g2.com/survey_responses/webcrm-review-11145696)** **Rating:** 4.0/5.0 stars _— Ritesh K._ [Read full review](https://www.g2.com/survey_responses/webcrm-review-11145696) **["Streamlined Lead Management, Powerful CRM"](https://www.g2.com/survey_responses/webcrm-review-12291430)** **Rating:** 4.5/5.0 stars _— Bianca D._ [Read full review](https://www.g2.com/survey_responses/webcrm-review-12291430) #### What Are G2 Users Discussing About webCRM? - [What is webCRM used for?](https://www.g2.com/discussions/what-is-webcrm-used-for) ### [OroCommerce](https://www.g2.com/products/orocommerce/reviews) OroCommerce is a leading AI-enabled B2B eCommerce platform purpose-built to meet the complex needs of manufacturers and distributors. It unifies eCommerce, CRM, CPQ, CMS, DAM, Marketplace, and AI productivity capabilities into a single, cost-efficient solution, covered under one license, with no additional fees for adding websites, warehouses, organizations, or locations. Every essential B2B feature is delivered natively out of the box: corporate account hierarchies for both buyers and sellers, personalized B2B customer portals, CPQ functionality, support for multiple units of measurement, a powerful rule-based pricing engine, automated workflows, and built-in AI tools designed specifically for B2B use cases. The AI capabilities provide immediate operational gains, automating routine tasks, improving data quality, and enabling teams to make better-informed decisions from day one. OroCommerce is built for secure AI adoption at scale. Its structured data model, granular roles and permissions, and workflow controls create guardrails that allow organizations to deploy AI responsibly while maintaining full visibility and control. The platform’s flexible architecture supports the expansion of AI-driven capabilities over time, without compromising security, performance, or compliance. Designed for connectivity and flexibility, OroCommerce includes pre-built integrations with leading CRMs, ERPs, PIMs, and other business-critical systems, ensuring fast implementation and minimal IT overhead. At the same time, it avoids vendor lock-in by giving you the freedom to connect with any external system of your choice. A comprehensive set of front-end and back-end APIs supports deep customization while keeping complexity manageable. By consolidating multiple tools into one powerful platform, OroCommerce streamlines IT infrastructure, shortens time to market, and maximizes ROI through its one platform, one license model. Merchants gain true differentiation power through a flexible architecture that adapts to their unique processes while providing a secure foundation for long-term innovation. Best suited for mid-sized to large manufacturers and distributors in North America and EMEA, OroCommerce is ideal for businesses that: - Grow through acquisition and manage multiple brands under one roof. - Operate across diverse locations and markets. - Rely on complex, personalized sales processes and approval workflows. Recognized by industry analysts and trusted by over 150 B2B enterprise customers, OroCommerce continues to lead the market: - Recognized by Gartner in “Magic Quadrant for Digital Commerce” for five consecutive years. - Leader in IDC MarketScape’s B2B Digital Commerce for Midmarket Growth. Founded by seasoned eCommerce leaders Yoav Kutner, Dima Soroka, Jary Carter, and Roy Rubin, OroCommerce is more than a commerce platform. It is a secure, enterprise-grade foundation for organizations that want to operationalize AI, support complex selling models, and scale with confidence in an increasingly digital B2B landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate OroCommerce? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.1/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind OroCommerce? - **Seller:** [Oro, Inc](https://www.g2.com/sellers/oro-inc) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @OroCommerce 2,807 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d1c00f32fa809093111728ee697d99a42845af0e99e6697d5354cd6880c027&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3522756%2F&secure%5Burl_type%5D=linkedin_company_website) 123 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 46% Small, 46% Medium #### What Do G2 Reviewers Say About OroCommerce? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **thoughtful design for B2B needs** in OroCommerce, benefiting from its customizable and flexible features. - Users appreciate the **support from the Oro team and community** , finding help and documentation readily available. - Users appreciate the **solid customer support** from the Oro team and community, ensuring help is always available. - Users appreciate the **customizability** of OroCommerce, benefiting from its flexibility and integration capabilities for B2B needs. - Users value the **intuitive interface** of OroCommerce, finding it easy to navigate after initial use. ##### Cons - Users find the **learning curve steep** for OroCommerce, impacting ease of onboarding for new users. - Users find **limited customization** options in OroCommerce hindered their onboarding experience and ease of use initially. - Users find the **onboarding process challenging** due to the steep learning curve and complexity for non-technical teams. #### What Are Recent G2 Reviews of OroCommerce? **["Powerful and Flexible B2B Platform That Grows With Your Business"](https://www.g2.com/survey_responses/orocommerce-review-11920278)** **Rating:** 5.0/5.0 stars _— Mohit P._ [Read full review](https://www.g2.com/survey_responses/orocommerce-review-11920278) **["Excellent product for Medium size business best ecommerce product"](https://www.g2.com/survey_responses/orocommerce-review-10428944)** **Rating:** 5.0/5.0 stars _— Roushan K._ [Read full review](https://www.g2.com/survey_responses/orocommerce-review-10428944) #### What Are G2 Users Discussing About OroCommerce? - [What is OroCRM used for?](https://www.g2.com/discussions/what-is-orocrm-used-for) - [What is the best B2B platform?](https://www.g2.com/discussions/what-is-the-best-b2b-platform) - [What is Oro platform?](https://www.g2.com/discussions/what-is-oro-platform) - [What is OroCommerce?](https://www.g2.com/discussions/what-is-orocommerce) ### [edge CRM](https://www.g2.com/products/edge-crm/reviews) Designated as India’s Most Promising CRM, edge CRM is a customer relationship management platform conceived, instigated, and perfected by salespeople for the salespeople. edge CRM is a completely customizable CRM suitable for all business sizes pertaining to every industry profile. Engineered with the focus on relationship building and ease of operation, edge CRM boasts of an AI-driven lead qualifier, cloud-based data capture, 40+ Key Performance Indicators, a preemptive dashboard, and a robust security framework. edge CRM simplifies your business and helps you build relevant strategies with 256+ types of actionable reports and business forecasting to get clear visibility of upcoming challenges. Our mobile-based application allows you access to your complete data and facilitates quick updates on the go. With edge CRM’s in-built Smart PDF Builder and the ingenious edge Assistance, you can create, manage, track, and streamline your tasks with a few clicks. You get a complete overview of your work with edge’s fully comprehensive calendar which facilitates smooth integration with contacts, meetings, calls, and opportunities. edge CRM commits to motivation and appreciation building of the team by gamifying the sales process through a diligent scoreboard and thorough clarity on the performance matrix. Try us now! We at edge promise an in-depth training and undeterred support to your team from day one. It’s time to revolutionize your sales process. **Average Rating:** 4.5/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate edge CRM? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind edge CRM? - **Seller:** [Tantragyan Technologies Pvt Ltd](https://www.g2.com/sellers/tantragyan-technologies-pvt-ltd) - **Year Founded:** 2014 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @edgecrm 104 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6aa3268fbf5c26d27016d0941210eaba23fb60dcbea909c27f688b16143159be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftantragyan%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 48% Small, 37% Medium #### What Are Recent G2 Reviews of edge CRM? **["Edge CRM Review"](https://www.g2.com/survey_responses/edge-crm-review-5333183)** **Rating:** 5.0/5.0 stars _— Manojit D._ [Read full review](https://www.g2.com/survey_responses/edge-crm-review-5333183) **["CRM helps businesses manage, track and organize their relationships with customers."](https://www.g2.com/survey_responses/edge-crm-review-5333299)** **Rating:** 5.0/5.0 stars _— Priyanka G._ [Read full review](https://www.g2.com/survey_responses/edge-crm-review-5333299) #### What Are G2 Users Discussing About edge CRM? - [What is edge CRM used for?](https://www.g2.com/discussions/what-is-edge-crm-used-for) ### [Positive User](https://www.g2.com/es/products/positive-user/reviews) Parte del ecosistema de marketing digital de Positive, Positive User es la plataforma de compromiso con el cliente diseñada para cerrar la brecha entre herramientas que son demasiado limitadas para el crecimiento y plataformas que son demasiado complejas y costosas. Una plataforma. Todos los canales. Un perfil de cliente. Email, SMS, WhatsApp, notificaciones web, en la aplicación, chat, páginas de destino, CRM y automatización: lo que cinco proveedores diferentes suelen venderte, funcionando desde un solo inicio de sesión. Equipos de marketing, ventas y servicio al cliente en toda Europa utilizan Positive User para orquestar todo el recorrido del cliente, desde el primer contacto hasta la lealtad, sin barreras técnicas. Lo que nos hace diferentes: -Diseño limpio e intuitivo: constructor de arrastrar y soltar, escenarios de automatización predefinidos y una IA de incorporación que hace el trabajo pesado contigo - Lo suficientemente potente como para escalar sin límites: flujos de trabajo avanzados, segmentación granular y desencadenantes de comportamiento -Nativo de IA desde el primer día: Uma, nuestra asistente de IA siempre activa, está integrada directamente en tu flujo de trabajo para que puedas acceder a datos y descubrir insights en lenguaje natural, al instante -Desarrollado y alojado en Europa: infraestructura, equipos y gobernanza de datos 100% europeos, bajo la ley europea -Humano en el núcleo: soporte multilingüe, equipos locales y orientación estratégica de personas que conocen tu mercado Nuestro equipo está compuesto por personas que siempre buscan más y no entienden el significado de la palabra 'imposible'. Con la confianza de más de 100,000 empresas en toda Europa. Desde fundadores independientes hasta empresas que atienden a millones de clientes. Para saber más visita: https://user.com/ **Average Rating:** 4.3/5.0 **Total Reviews:** 51 #### How Do G2 Users Rate Positive User? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 8.9/10) - **Capacidad de flujo de trabajo:** 9.3/10 (Category avg: 8.5/10) - **Contacto y gestión de cuentas:** 6.9/10 (Category avg: 8.7/10) - **Gestión de Oportunidades y Pipelines.:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Positive User? - **Vendedor:** [Positive User](https://www.g2.com/es/sellers/positive-user) - **Año de fundación:** 2016 - **Ubicación de la sede:** Paris, FR - **Twitter:** @user\_com\_app 6,263 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70a50bafdda6c7c884c51ce22a55aa41734c9b2cfedfb7901c2703a98a724261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuser-com%2F&secure%5Burl_type%5D=linkedin_company_website) 72 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing y publicidad, Software de Computadora - **Company Size:** 76% Small, 18% Medium #### What Do G2 Reviewers Say About Positive User? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran las capacidades de **automatización sin esfuerzo** de User.com, que agilizan las operaciones de marketing y ahorran tiempo significativo. - Los usuarios valoran las **funciones de automatización** de User.com, lo que permite una gestión eficiente de campañas y un compromiso fluido a través de los canales. - Los usuarios elogian la **facilidad de uso** de User.com, destacando su configuración intuitiva y procesos de marketing simplificados. - Los usuarios aprecian la **fácil implementación** de User.com, lo que permite un proceso de configuración rápido y sencillo para la automatización del marketing. - Los usuarios aprecian la **fácil configuración** de User.com, lo que permite una rápida incorporación e integración sin problemas con las herramientas existentes. ##### Cons - Los usuarios enfrentan **complejidad de automatización** en Positive User, luchando con configuraciones avanzadas y características abrumadoras para los nuevos usuarios. - Los usuarios encuentran que las **limitaciones de automatización** en Positive User obstaculizan los flujos de trabajo complejos, requiriendo soluciones complicadas para escenarios avanzados. - Los usuarios experimentan **fallos ocasionales** con la entrega de correos electrónicos y las integraciones que obstaculizan la eficiencia del flujo de trabajo. - Los usuarios encuentran la **curva de aprendizaje empinada** con User.com debido a las características complejas y configuraciones de automatización para nuevos usuarios. - Los usuarios notan una **falta de personalización avanzada** en las opciones de flujo de trabajo, lo que limita las capacidades de automatización complejas y los recorridos de usuario. #### What Are Recent G2 Reviews of Positive User? **["CRM integral y automatización, necesita información mejorada"](https://www.g2.com/es/survey_responses/positive-user-review-12532905)** **Rating:** 4.0/5.0 stars _— Udaya D._ [Read full review](https://www.g2.com/es/survey_responses/positive-user-review-12532905) **["Ajuste perfecto para el cumplimiento de ventas B2B en DACH"](https://www.g2.com/es/survey_responses/positive-user-review-12983474)** **Rating:** 4.0/5.0 stars _— Usuario verificado en Materiales de Construcción_ [Read full review](https://www.g2.com/es/survey_responses/positive-user-review-12983474) #### What Are G2 Users Discussing About Positive User? - [What does User.Com do?](https://www.g2.com/es/discussions/what-does-user-com-do) - 1 comment - [What is UserEngage?](https://www.g2.com/es/discussions/what-is-userengage) - [¿Es bueno User com?](https://www.g2.com/es/discussions/is-user-com-good) - 1 comment - [Is user com a CRM?](https://www.g2.com/es/discussions/is-user-com-a-crm) - [‹ Prev‹ Prev](/categories/crm?order=g2_score&page=7&wfoid=b8c2ce9a9a.1781897755#product-list) - [1](/categories/crm?order=g2_score&wfoid=b8c2ce9a9a.1781897755#product-list) - [2](/categories/crm?order=g2_score&page=2&wfoid=b8c2ce9a9a.1781897755#product-list) - … - [4](/categories/crm?order=g2_score&page=4&wfoid=b8c2ce9a9a.1781897755#product-list) - [5](/categories/crm?order=g2_score&page=5&wfoid=b8c2ce9a9a.1781897755#product-list) - [6](/categories/crm?order=g2_score&page=6&wfoid=b8c2ce9a9a.1781897755#product-list) - [7](/categories/crm?order=g2_score&page=7&wfoid=b8c2ce9a9a.1781897755#product-list) - 8 - [9](/categories/crm?order=g2_score&page=9&wfoid=b8c2ce9a9a.1781897755#product-list) - [10](/categories/crm?order=g2_score&page=10&wfoid=b8c2ce9a9a.1781897755#product-list) - [11](/categories/crm?order=g2_score&page=11&wfoid=b8c2ce9a9a.1781897755#product-list) - [12](/categories/crm?order=g2_score&page=12&wfoid=b8c2ce9a9a.1781897755#product-list) - … - [72](/categories/crm?order=g2_score&page=72&wfoid=b8c2ce9a9a.1781897755#product-list) - [73](/categories/crm?order=g2_score&page=73&wfoid=b8c2ce9a9a.1781897755#product-list) - [Next ›Next ›](/categories/crm?order=g2_score&page=9&wfoid=b8c2ce9a9a.1781897755#product-list) Spotlight Categories [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Pricing Software](https://www.g2.com/categories/pricing) [Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr) [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)