# Best CRM Software - Page 6 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform ## Top CRM Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,671 reviews) | AI-automated pipeline-to-close CRM workflows | "[Scalable CRM for Modern Enterprise Sales Teams](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13141005)" | | 2 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,274 reviews) | Pipeline visibility with automated sales sequencing | "[Highly Customisable, but Easy to Underutilise Without Training](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13127671)" | | 3 | [Pipedrive](https://www.g2.com/products/pipedrive/reviews) | 4.3/5.0 (3,047 reviews) | Visual sales pipeline with deal-stage automation | "[Simple, Cost-Effective CRM with an Easy-to-Use Visual Pipeline](https://www.g2.com/survey_responses/pipedrive-review-13043351)" | | 4 | [monday CRM](https://www.g2.com/products/monday-crm/reviews) | 4.6/5.0 (1,331 reviews) | Visual pipeline tracking with no-code automation | "[Easy to Use and Integrate, with Simple Performance Monitoring](https://www.g2.com/survey_responses/monday-crm-review-13132335)" | | 5 | [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) | 4.1/5.0 (2,834 reviews) | Centralized lead-to-deal pipeline with workflow automation | "[A Cost-Effective, Turnkey CRM Solution](https://www.g2.com/survey_responses/zoho-crm-review-13048297)" | | 6 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,031 reviews) | High-velocity outbound sales with built-in dialer | "[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)" | | 7 | [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) | 4.6/5.0 (845 reviews) | Pipeline-centric sales CRM for spreadsheet-to-CRM migration | "[Excellent CRM for Managing Business Leads Efficiently](https://www.g2.com/survey_responses/bigin-by-zoho-crm-review-13115366)" | | 8 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,189 reviews) | Behavior-triggered CRM with automation workflows | "[Powerful Automation That Saves Me Time](https://www.g2.com/survey_responses/activecampaign-review-12541193)" | | 9 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (633 reviews) | Omnichannel CRM with white-label automation workflows | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" | | 10 | [Attio](https://www.g2.com/products/attio/reviews) | 4.3/5.0 (556 reviews) | Flexible, AI-native pipeline and relationship CRM | "[Attio: The Best Single Source of Truth with Game-Changing AI Workflows](https://www.g2.com/survey_responses/attio-review-13087607)" | ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=3296&focus%5B%5D=128650&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Close, Bigin by Zoho CRM, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign) ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,076 ### Category Stats (Jul 2026) - **Average Rating**: 4.38/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,500+ Authentic Reviews - 1,076+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which CRM Software Is Best for Your Use Case? - **Leader:** [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - **Highest Performer:** [CRMOne](https://www.g2.com/products/crmone/reviews) - **Easiest to Use:** [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) --- **Sponsored** ### Zoho CRM Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-22T15%3A17%3A17Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=576&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Flibrary%3Dtrue%26page%3D65&secure%5Btoken%5D=c674acf8662245ebc0c4f2f0244d09cb5480d8e2d179bc1043b54b6871fac223&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fcrm%2Fsignup.html%3Fplan%3Denterprise&secure%5Burl_type%5D=free_trial) --- ## CRM Software Features & Capabilities ### What are the Best CRM Software with Campaign Management? Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. **Top-rated CRM Software for Campaign Management:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) [Explore CRM Software with Campaign Management](https://www.g2.com/categories/crm/f/campaign-management) ### What are the Best CRM Software with Social Collaboration Features? Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone **Top-rated CRM Software for Social Collaboration Features:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) [Explore CRM Software with Social Collaboration Features](https://www.g2.com/categories/crm/f/social-collaboration-features) ### What are the Best CRM Software with Marketing ROI Analytics? Enables analysis of effectiveness of an organizations various marketing activities **Top-rated CRM Software for Marketing ROI Analytics:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) [Explore CRM Software with Marketing ROI Analytics](https://www.g2.com/categories/crm/f/marketing-roi-analytics) ### What are the Best CRM Software with Document & Content Mgmt.? Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. **Top-rated CRM Software for Document & Content Mgmt.:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) [Explore CRM Software with Document & Content Mgmt.](https://www.g2.com/categories/crm/f/document-content-mgmt) ### What are the Best CRM Software with Social Network Integration? Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. **Top-rated CRM Software for Social Network Integration:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) [Explore CRM Software with Social Network Integration](https://www.g2.com/categories/crm/f/social-network-integration) ## What Are the Top-Rated CRM Software Products in 2026? ### 1. [20NINE](https://www.g2.com/products/20nine/reviews) 20NINE is the super app for small businesses. 20NINE includes modules for clients, sales, prospecting, communication, document management, e-signing, recruitment, CV/consultant management! 20NINE also easily connects to common tools like Office365, Google Workspace, LinkedIn, Wordpress, Fortnox, Dropbox, Mailchimp, MS Teams. Whether you focus on client management, prospecting, sales, communication logging, quotes agreements, digital signatures or invoicing 20NINE makes your information available in real time across your different internal functions. With an easy onboarding (eLearning: online instructions, videos and free webinars), you as a new user or company get going quickly. New users are usually up and running within 30 minutes, and based on our modules, you can connect to, for example, Office365, Google Workspace, Microsoft Teams, LinkedIn, Fortnox ( accounting & ERP systems), document templates, e-Signing, Wordpress or other important functions for your unique needs. Test us for free for 14 days to see how we can make a difference for you! For more information, visit us online to see how you and your company can become independent of the office, get better calrity informed and more focused in your relationship with, for example, customers, partners, resellers, members and in the communication between your company and your different networks. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate 20NINE?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind 20NINE?** - **Seller:** [20NINE](https://www.g2.com/sellers/20nine) - **Year Founded:** 2014 - **HQ Location:** Stockholm, Sweden - **Twitter:** @20NINETECH (933 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/20-nine/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 68% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of 20NINE? **"[Small Bussiness Helper](https://www.g2.com/survey_responses/20nine-review-7111697)"** **Rating:** 4.5/5.0 stars *— Anthony T.* [Read full review](https://www.g2.com/survey_responses/20nine-review-7111697) --- **"[Run and manage your micro and small businesses on the go with 20NINE](https://www.g2.com/survey_responses/20nine-review-7067634)"** **Rating:** 5.0/5.0 stars *— Kunal D.* [Read full review](https://www.g2.com/survey_responses/20nine-review-7067634) --- #### What Are G2 Users Discussing About 20NINE? - [What is 20NINE used for?](https://www.g2.com/discussions/what-is-20nine-used-for) ### 2. [Spiro](https://www.g2.com/products/spiro/reviews) Spiro is an AI-powered CRM designed specifically for manufacturers and distributors. The Spiro platform highlights the customers that need attention or present growth opportunities, and proactively recommends specific actions to be taken. Customers save time with Spiro’s automated data collection, and grow their business by 32% within the first two years of using Spiro. For more information, visit https://www.spiro.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate Spiro?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Spiro?** - **Seller:** [Spiro Technologies, Inc.](https://www.g2.com/sellers/spiro-technologies-inc) - **Year Founded:** 2014 - **HQ Location:** Boston, MA - **Twitter:** @spiroai (15,118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4814558/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Construction - **Company Size:** 52% Small-Business, 46% Mid-Market #### What Are Spiro's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Efficiency (5 reviews) - Automation Features (2 reviews) - Customer Management (2 reviews) - Easy Customization (2 reviews) **Cons:** - Integration Issues (4 reviews) - Learning Curve (3 reviews) - Time-Consuming (3 reviews) - Limited Customization (2 reviews) - Expertise Required (1 reviews) ### What Do G2 Reviewers Say About Spiro? *AI-generated summary from verified user reviews* **Pros:** - Users commend Spiro for its **ease of use** , streamlining workflows and automating tasks for greater efficiency. - Users love the **efficiency** of Spiro, with automated updates and reminders saving precious CRM time daily. - Users value the **automation features** of Spiro, enjoying seamless updates and stress-free client follow-ups. - Users value the **automated contact management** of Spiro, significantly reducing manual efforts and enhancing productivity. - Users love Spiro for its **easy customization** , allowing tailored workflows and effortless adjustments to fit diverse needs. **Cons:** - Users face **integration issues** with Spiro, making it challenging to connect with existing systems effectively. - Users find Spiro’s **steep learning curve** challenging, particularly for advanced features and those unfamiliar with AI-driven systems. - Users find the **time-consuming integration challenges** with existing systems hinder their overall experience with Spiro. - Users feel that the **limited customization** of Spiro's pipeline stages restricts their sales process flexibility and efficiency. - Users find the **expertise required** for Spiro challenging, particularly those unfamiliar with AI-driven CRMs and automation. #### What Are Recent G2 Reviews of Spiro? **"[Streamlined Compliance with Extensive Automation](https://www.g2.com/survey_responses/spiro-review-12984050)"** **Rating:** 4.5/5.0 stars *— Spiros S.* [Read full review](https://www.g2.com/survey_responses/spiro-review-12984050) --- **"[Efficient CRM with Room for GDPR Enhancements](https://www.g2.com/survey_responses/spiro-review-13058426)"** **Rating:** 4.5/5.0 stars *— Karl S.* [Read full review](https://www.g2.com/survey_responses/spiro-review-13058426) --- #### What Are G2 Users Discussing About Spiro? - [What does Spiro do?](https://www.g2.com/discussions/what-does-spiro-do) - [What is Spiro CRM?](https://www.g2.com/discussions/what-is-spiro-crm) - [How much does a Spiro?](https://www.g2.com/discussions/how-much-does-a-spiro) - 1 comment, 1 upvote - [Is Spiro free?](https://www.g2.com/discussions/is-spiro-free) - 2 comments ### 3. [Friday CRM](https://www.g2.com/products/friday-crm/reviews) With Friday's easy-to-use interface, you can organize all your contacts, deals, and tasks in one place. Seamlessly integrate with Gmail to sync email and calendar. Capture emails, calls, meetings, and deal statuses automatically. Friday CRM makes software simple for small teams. Key Features: 100% free for up to 100 users Contact management Deal pipeline tracking Task organization Gmail integration Calendar sync Call logging Team collaboration Take control of your customer relationships in minutes. Sign up for Friday's free CRM today! **Average Rating:** 4.4/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Friday CRM?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Friday CRM?** - **Seller:** [Friday CRM](https://www.g2.com/sellers/friday-crm) - **HQ Location:** Hollywood, US - **LinkedIn® Page:** https://www.linkedin.com/company/fridaycrm/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are Friday CRM's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Feature Richness (7 reviews) - User-Friendly (6 reviews) - Easy Setup (5 reviews) - Integration (5 reviews) **Cons:** - Missing Features (5 reviews) - Integration Issues (4 reviews) - Incomplete Information (2 reviews) - Limited Customization (2 reviews) - Company Size (1 reviews) ### What Do G2 Reviewers Say About Friday CRM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Friday CRM, finding it simple and quick to learn for record keeping. - Users appreciate the **thorough features** of Friday CRM, allowing for customization and seamless integration with other tools. - Users appreciate the **user-friendly interface** of Friday CRM, making information retrieval and record keeping effortless. - Users appreciate the **easy setup** of Friday CRM, finding it simple to implement and customize for their needs. - Users appreciate the **seamless email integration** with Gmail, enhancing their CRM experience with customization and ease of use. **Cons:** - Users note the **missing features** in Friday CRM, particularly lacking project management and built-in marketing tools. - Users face **integration issues** with Friday CRM, particularly with Gmail and mobile-friendly features for deals. - Users feel the **information provided is insufficient** , making it challenging to utilize features like reports and birthday functions. - Users are frustrated by the **limited customization** options in Friday CRM, wishing for more filters and tailored features. - Users note the **lack of marketing features** and express dissatisfaction with the company size field in Friday CRM. #### What Are Recent G2 Reviews of Friday CRM? **"[rough start but now going well](https://www.g2.com/survey_responses/friday-crm-review-10989378)"** **Rating:** 4.5/5.0 stars *— Michael T.* [Read full review](https://www.g2.com/survey_responses/friday-crm-review-10989378) --- **"[Robust, Feature-Full, and Easy to Use](https://www.g2.com/survey_responses/friday-crm-review-12254321)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/friday-crm-review-12254321) --- ### 4. [Agiled](https://www.g2.com/products/agiled/reviews) Agiled is a business and work management platform which helps users manage their business in one place. Agiled offers CRM, HRM, Financial Management, Projects and Task Management, Contracts and Professional Proposals. Agiled comes with many native Integrations along with Zapier Integration, Integromate Integration, API and Custom Webhooks. With Agiled businesses can stop switching between tools and manage their business in one integrated place. **Average Rating:** 4.7/5.0 **Total Reviews:** 372 **How Do G2 Users Rate Agiled?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Agiled?** - **Seller:** [ZTABS](https://www.g2.com/sellers/ztabs) - **Year Founded:** 2015 - **HQ Location:** Houston, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/ztabs/about (7 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 94% Small-Business, 1% Mid-Market #### What Are Agiled's Pros and Cons? **Pros:** - Project Management (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Efficiency (2 reviews) - Flexibility (2 reviews) **Cons:** - Learning Curve (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Limited Customization (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Agiled? *AI-generated summary from verified user reviews* **Pros:** - Users love Agiled for its **comprehensive project management features** , enhancing productivity and collaboration effortlessly. - Users praise the **awesome customer support** of Agiled, highlighting timely responses and effective assistance. - Users find Agiled's **intuitive interface** enhances productivity, allowing easy navigation for effective project management. - Users value the **efficiency** of Agiled, praising its speed and the ability to manage tasks seamlessly. - Users praise the **flexibility** of Agiled, facilitating seamless integrations and versatility for diverse business needs. **Cons:** - Users note a significant **learning curve** due to the complex interface and extensive features of Agiled. - Users feel that Agiled's **features are limited** , hoping for enhancements in customization and functionality for better usability. - Users are frustrated by **missing essential features** in Agiled, including language support and project management tools. - Users find Agiled's **limited customization** frustrating, especially regarding the kanban board and note-taking features. - Users find Agiled's interface **not intuitive** , highlighting needs for improved usability and additional features. #### What Are Recent G2 Reviews of Agiled? **"[Brandable All-in-One CRM with Great Value](https://www.g2.com/survey_responses/agiled-review-12643866)"** **Rating:** 4.0/5.0 stars *— Ninos H.* [Read full review](https://www.g2.com/survey_responses/agiled-review-12643866) --- **"[Agiled makes business management easy](https://www.g2.com/survey_responses/agiled-review-12462145)"** **Rating:** 4.5/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/agiled-review-12462145) --- #### What Are G2 Users Discussing About Agiled? - [What is Agiled used for?](https://www.g2.com/discussions/what-is-agiled-used-for) - 1 comment - [What software is used for agile?](https://www.g2.com/discussions/what-software-is-used-for-agile) - 1 comment - [What are the features of agile?](https://www.g2.com/discussions/what-are-the-features-of-agile) - 1 comment - [What are some common features of Agile tools?](https://www.g2.com/discussions/what-are-some-common-features-of-agile-tools) - 1 comment ### 5. [Furious](https://www.g2.com/products/furious/reviews) Furious is an all-in-one ERP designed to boost the profitability and productivity of companies that sell time-based services, fixed-price projects, or assignments. This includes agencies, consulting firms, service companies, IT services firms, and engineering firms. Whether you're a manager or part of the operational team, Furious supports you throughout the entire project lifecycle—from quote creation to task and resource planning, all the way to invoicing. The platform includes various modules: - Sales and project management - Resource planning and production - Quality, finance, and pre-accounting - HR and cash flow management By centralizing workflows and data within a single software, Furious stands out as a scalable solution capable of supporting all your operations and driving growth. With advanced technologies like artificial intelligence, Furious enables better forecasting and more efficient team management. Despite its high functionality, the software remains easy to use, making adoption seamless across your organization. **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Furious?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Furious?** - **Seller:** [FURIOUS SQUAD](https://www.g2.com/sellers/furious-squad) - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/furious-squad/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 85% Small-Business, 10% Mid-Market #### What Are Furious's Pros and Cons? **Pros:** - Automation Efficiency (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) - Customization Options (1 reviews) - Data Processing (1 reviews) **Cons:** - Learning Curve (1 reviews) - Overwhelming Experience (1 reviews) - Overwhelming Options (1 reviews) - Time-Consuming (1 reviews) ### What Do G2 Reviewers Say About Furious? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation efficiency** of Furious, streamlining operations and enhancing clarity in agency workflows. - Users admire the **responsive customer service** of Furious, enhancing their onboarding experience and daily operations efficiency. - Users value the **efficient customer support** of Furious, enhancing onboarding and providing quick solutions via AI chatbot. - Users value the **customization options** in Furious, enhancing operations and creating a tailored experience for agencies. - Users value the **complete centralization** of operations in Furious, enhancing clarity and efficiency across their workflows. **Cons:** - Users find the **learning curve challenging** , particularly for teams new to this complex tool with extensive features. - Users find the **overwhelming experience** with Furious can hinder adaptation and complicate onboarding for teams. - Users find the **overwhelming options** can complicate adaptation, particularly for teams unfamiliar with the tool. - Users find the **onboarding process time-consuming** , particularly for teams new to the platform with extensive data. #### What Are Recent G2 Reviews of Furious? **"[A Modern Agency ERP with Real-Time Profitability Visibility](https://www.g2.com/survey_responses/furious-review-13036138)"** **Rating:** 4.0/5.0 stars *— Antoine B.* [Read full review](https://www.g2.com/survey_responses/furious-review-13036138) --- **"[Use Furious to manage an agency from A to Z](https://www.g2.com/survey_responses/furious-review-12913970)"** **Rating:** 5.0/5.0 stars *— celine a.* [Read full review](https://www.g2.com/survey_responses/furious-review-12913970) --- ### 6. [Maple CRM](https://www.g2.com/products/maple-crm/reviews) Maple CRM is a cloud based customer relationship management software focusing on small and medium companies to manage their sales, order and service management functions. Maple CRM is empowered with intuitive features like quotation builder, mobile app (ios/android), geo tracking, call logging and various reporting functions. **Average Rating:** 4.7/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Maple CRM?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Maple CRM?** - **Seller:** [Maple CRM](https://www.g2.com/sellers/maple-crm) - **Year Founded:** 2012 - **HQ Location:** Bengaluru, Karnataka - **Twitter:** @maplecrm (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/maple-crm/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consulting, Consumer Services - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are Maple CRM's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (6 reviews) - Efficiency (4 reviews) - Lead Management (3 reviews) - User-Friendly (3 reviews) **Cons:** - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Maple CRM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Maple CRM, enabling effective management of customer relationships seamlessly. - Users commend the **excellent customer support** from Maple CRM, highlighting responsiveness and professional assistance with queries. - Users appreciate the **efficiency** of Maple CRM, finding it intuitive for managing leads and customer data effectively. - Users appreciate the **efficient lead management** of Maple CRM, streamlining immigration cases and enhancing overall transparency. - Users appreciate the **user-friendly interface** of Maple CRM, making lead management and data handling effortless and efficient. **Cons:** - Users express concerns about **integration issues** and the need for better automation and mobile functionality in Maple CRM. - Users feel that the **limited customization** options in Maple CRM hinder flexibility and integration capabilities. - Users notice the **absence of advanced features** in Maple CRM, particularly missing an integrated HR management module. - Users find it difficult to create **graphs with larger datasets** , complicating data comparisons and analysis. #### What Are Recent G2 Reviews of Maple CRM? **"[Effortless and Supportive, Perfect CRM Tool](https://www.g2.com/survey_responses/maple-crm-review-12743147)"** **Rating:** 5.0/5.0 stars *— Mamta K.* [Read full review](https://www.g2.com/survey_responses/maple-crm-review-12743147) --- **"[User-Friendly CRM for Sales and Client Management](https://www.g2.com/survey_responses/maple-crm-review-12720691)"** **Rating:** 5.0/5.0 stars *— Andy k.* [Read full review](https://www.g2.com/survey_responses/maple-crm-review-12720691) --- ### 7. [Cetec ERP](https://www.g2.com/products/cetec-erp/reviews) Cetec ERP is a highly practical web-based ERP platform built for small and mid-market manufacturing companies. It is designed to help SMB manufacturers efficiently manage all aspects of their manufacturing company and solve their most difficult challenges unique to a manufacturing environment. It is built on modern/innovative technology, which positions its customers to successfully transform their business, become resilient as a company, and grow efficiently. An enterprise-caliber ERP solution provided at an approachable price point, Cetec ERP’s streamlined, transparent, and straightforward model makes for a fast and affordable implementation. It provides a low barrier of entry to ERP for manufacturers that perpetually adds value to manufacturers with modern technology, user friendly interfaces, real-time data, strong cost accounting, and a fully integrated workflow. Cetec ERP is making ERP accessible to any manufacturer looking to run their business the right way As an all-in-one, web-native cloud ERP platform, Cetec ERP is simple, nimble, user-friendly, flexible, and robust with a deep feature-set built for manufacturing. The solution includes modules and functionality for complex BOMs, sales and job costing, inventory control and traceability, mobile warehouse, procurement and supply chain management, scheduling and capacity planning, shop floor management, quality assurance, document mgmt and control, accounting, and open APIs for easy integration to any other software. **Average Rating:** 4.1/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Cetec ERP?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Cetec ERP?** - **Seller:** [Cetec ERP](https://www.g2.com/sellers/cetec-erp) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @CetecERP (111 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tech-x-inc-/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Manufacturing, Electrical/Electronic Manufacturing - **Company Size:** 55% Small-Business, 40% Mid-Market #### What Are Cetec ERP's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (4 reviews) - Cloud-Based (3 reviews) - Comprehensive Solutions (3 reviews) - Comprehensive Usage (3 reviews) **Cons:** - Complexity (4 reviews) - Incomplete Information (3 reviews) - Learning Curve (3 reviews) - Bug Issues (2 reviews) - Bugs (2 reviews) ### What Do G2 Reviewers Say About Cetec ERP? *AI-generated summary from verified user reviews* **Pros:** - Users find Cetec ERP to be **very user friendly** , simplifying tracking and management of production and financial data. - Users commend the **highly responsive customer support** of Cetec ERP, enhancing their experience and maximizing system potential. - Users value the **cloud-based accessibility** of Cetec ERP, enhancing flexibility and ease of use from anywhere. - Users appreciate the **comprehensive solutions** of Cetec ERP, integrating various aspects of their business effectively. - Users commend the **comprehensive functionality** of Cetec ERP, enhancing manufacturing and sales processes seamlessly. **Cons:** - Users find Cetec ERP's **complexity** challenging, with multiple features requiring time and guidance to navigate effectively. - Users struggle with **incomplete information** in Cetec ERP, leading to confusion and complications in workflow processes. - Users find the **learning curve steep** for Cetec ERP, making navigation and setup challenging for small businesses. - Users report encountering **bug issues** that lead to unpredictable problems and slow support response times, affecting productivity. - Users often face **unpredictable bugs** in Cetec ERP, causing confusion and delays in productivity while waiting for support. #### What Are Recent G2 Reviews of Cetec ERP? **"[Modern, Agile Platform with Excellent Support—Accounting Reports Need Improvement](https://www.g2.com/survey_responses/cetec-erp-review-11843741)"** **Rating:** 5.0/5.0 stars *— Brian B.* [Read full review](https://www.g2.com/survey_responses/cetec-erp-review-11843741) --- **"[Strong Inventory Control, Needs Streamlined Data Workflow](https://www.g2.com/survey_responses/cetec-erp-review-11842751)"** **Rating:** 4.0/5.0 stars *— Percy G.* [Read full review](https://www.g2.com/survey_responses/cetec-erp-review-11842751) --- ### 8. [Cinode](https://www.g2.com/products/cinode/reviews) Cinode is the AI-powered operating platform for consulting firms — the single system that connects skills, sales, and resource planning to supercharge growth. Founded in 2010, Cinode was built specifically for the consulting industry to solve its most fundamental questions: Who knows what? Who’s available? What can we sell? and How do we win more business — faster and smarter? From first client contact to staffing, delivery, and long-term growth, Cinode gives consultancy leaders real-time insights that drive better decisions and measurable results. With intuitive skills management, instant CV creation, advanced utilization planning, and AI-driven matching — all in one platform — teams work with clarity, speed, and confidence. A Platform Built for the Future of Consulting Cinode brings together the core building blocks of a modern consultancy: • Skills & Competence Management – Map every skill, identify gaps, and unlock the full value of your collective expertise. • Professional CV & Profiles – Create tailored, high-quality consultant profiles in seconds to win more deals. • Resource Planning & Matching – Maximize utilization with intelligent planning and precision matching. • Sales & Delivery Integration – Connect pipeline and delivery to shorten sales cycles and reduce friction. • Partners & Subcontractors – Scale delivery through collaboration with external consultants and partners. • AI-Driven Automation – Automate intake, matching, insights, and actions with AI, including MCP Server and AI chat directly on your Cinode data. A Growing Global Network Cinode is not just a platform — it’s an ecosystem. Today, Cinode connects a network of over 9,000 consulting firms, enabling collaboration, partner sourcing, and access to a broader pool of skills when demand peaks. Why Cinode Consulting firms use Cinode to: • respond to client requests in minutes instead of days, • improve utilization and profitability, • engage consultants with better matching and transparency, and • scale their business with data-driven confidence. Headquartered in Stockholm, Cinode is trusted by consulting firms across Europe and beyond — helping tens of thousands of consultants match the right skills to the right assignments, every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 145 **How Do G2 Users Rate Cinode?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.1/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Cinode?** - **Seller:** [Cinode](https://www.g2.com/sellers/cinode) - **Company Website:** https://cinode.com/ - **Year Founded:** 2010 - **HQ Location:** Stockholm, Sweden - **LinkedIn® Page:** https://www.linkedin.com/company/1813914 (24 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Consulting - **Company Size:** 45% Small-Business, 39% Mid-Market #### What Are Cinode's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Comprehensive Features (9 reviews) - Easy Creation (9 reviews) - Helpful (9 reviews) - Skill Management (9 reviews) **Cons:** - Learning Difficulty (7 reviews) - Learning Curve (6 reviews) - Time-Consuming (6 reviews) - Navigation Difficulty (4 reviews) - Not Intuitive (4 reviews) ### What Do G2 Reviewers Say About Cinode? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Cinode, simplifying project management and CV creation in one platform. - Users commend the **comprehensive features** of Cinode, enhancing efficiency and satisfaction in managing consulting operations. - Users love the **easy creation** of portfolios and CVs, streamlining project management and saving time on proposals. - Users praise Cinode for its **AI support and ease of use** , transforming tedious tasks into efficient processes. - Users value the **effective Skills module** in Cinode, streamlining consultant management and enhancing project matching. **Cons:** - Users find **learning difficulty** with Cinode, noting it requires significant time investment to achieve proficiency. - Users find the **learning curve steep** with Cinode, needing time to master its features and functionalities. - Users find the **time-consuming skill management** process in Cinode burdensome, hindering efficient CV updates and maintenance. - Users find **navigation difficult** due to the non-intuitive interface and challenges in data entry and searching. - Users find Cinode's interface **not intuitive** , requiring significant time to learn and navigate its features effectively. #### What Are Recent G2 Reviews of Cinode? **"[Cinode makes the annoying job pretty easy](https://www.g2.com/survey_responses/cinode-review-12366595)"** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/cinode-review-12366595) --- **"[Quick, easy quality agreements between suppliers and customers.](https://www.g2.com/survey_responses/cinode-review-12562877)"** **Rating:** 5.0/5.0 stars *— CARL E.* [Read full review](https://www.g2.com/survey_responses/cinode-review-12562877) --- #### What Are G2 Users Discussing About Cinode? - [What improvements would you recommend for Cinode to better meet your resource management needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-cinode-to-better-meet-your-resource-management-needs) ### 9. [Clientjoy](https://www.g2.com/products/clientjoy/reviews) Clientjoy is an All in One CRM helping 13000 Agencies & Freelancers across 90 Countries to manage their Sales Pipeline, Contracts, Proposals/Quotes/Estimates, Clients, Payments, Invoices, Mailbox, Appointments, Calendar & run Cold Email Sequences Clientjoy is popularly known as a Productivity OS for Agencies & Freelancers. Clientjoy is majorly popular amongst the following Industries:- 1: Marketing & Advertisement Agencies 2: Digital Freelancers 3: Consultants 4: Coaches 5: Any Services **Average Rating:** 4.6/5.0 **Total Reviews:** 56 **How Do G2 Users Rate Clientjoy?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Clientjoy?** - **Seller:** [Clientjoy](https://www.g2.com/sellers/clientjoy) - **Year Founded:** 2019 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/clientjoysocial (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 4% Mid-Market #### What Are Clientjoy's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Intuitive Interface (1 reviews) - Lead Management (1 reviews) - Simplicity (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Feature Issues (1 reviews) - Incomplete Information (1 reviews) - Time-Consuming (1 reviews) ### What Do G2 Reviewers Say About Clientjoy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Clientjoy, highlighting its user-friendly interface and simple lead management. - Users appreciate the **easy setup** of Clientjoy, finding it effortless to get started and customize as needed. - Users appreciate the **intuitive interface** of Clientjoy, making lead management and setup effortlessly smooth. - Users appreciate the **ease of use** in Clientjoy's lead management, finding the process simple and straightforward. - Users appreciate the **simplicity** of Clientjoy, enjoying its user-friendly interface and effortless lead management. **Cons:** - Users express frustration with **connectivity issues** in Clientjoy, hindering document creation and leading to poor support experiences. - Users express frustration with the **unusable document builder** and lack of support in Clientjoy, affecting productivity. - Users express frustration with the **incomplete information and lack of support** from Clientjoy, affecting their document-building efficiency. - Users express frustration over the **time-consuming document builder** in Clientjoy, hindering efficiency and increasing workload. #### What Are Recent G2 Reviews of Clientjoy? **"[Clientjoy is one of a kind](https://www.g2.com/survey_responses/clientjoy-review-8851794)"** **Rating:** 5.0/5.0 stars *— Ashia M.* [Read full review](https://www.g2.com/survey_responses/clientjoy-review-8851794) --- **"[Streamline Your Agency's Lead Management with ClientJoy](https://www.g2.com/survey_responses/clientjoy-review-8176791)"** **Rating:** 4.5/5.0 stars *— Jason P.* [Read full review](https://www.g2.com/survey_responses/clientjoy-review-8176791) --- #### What Are G2 Users Discussing About Clientjoy? - [What is Clientjoy used for?](https://www.g2.com/discussions/what-is-clientjoy-used-for) ### 10. [SalesDesk](https://www.g2.com/products/salesdesk/reviews) Sales Desk is a cost effective and easy to use sales automation software that helps businesses manage their sales team, increase their productivity, generate more leads and build customer relationships. We at Sales Desk believe building relationships with customers is the foundation for any successful business. Most business these days ignore this factor and tend to treat customers and prospects like numbers. Business that use data to foster relationships outperform those who don’t. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 **How Do G2 Users Rate SalesDesk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind SalesDesk?** - **Seller:** [SPRINT Middle East](https://www.g2.com/sellers/sprint-middle-east) - **Year Founded:** 2010 - **HQ Location:** Al Qouz, Industrial Area 4, AE - **Twitter:** @SprintExpo (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sprintexpo/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 43% Mid-Market, 43% Small-Business #### What Are SalesDesk's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Lead Management (5 reviews) - User-Friendly (4 reviews) - Organization Efficiency (3 reviews) - Easy Tracking (2 reviews) **Cons:** - Limited Customization (3 reviews) - Missing Features (2 reviews) - Performance Issues (2 reviews) - Filter Issues (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About SalesDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SalesDesk, which streamlines organization and enhances follow-up efficiency. - Users appreciate the **simple and organized lead management** of SalesDesk, facilitating efficient follow-ups and performance tracking. - Users love the **user-friendly interface** of SalesDesk, finding it easy to manage leads and customers. - Users value the **organization efficiency** of SalesDesk, which simplifies sales processes and ensures timely follow-ups. - Users appreciate the **easy tracking** of SalesDesk, which simplifies lead management and enhances team performance analysis. **Cons:** - Users express that SalesDesk has **limited customization** , affecting its adaptability to diverse sales processes and client types. - Users wish for **missing advanced features** in SalesDesk to better address specific customer concerns. - Users note the need for improved **performance issues** in SalesDesk, especially regarding speed and response delays. - Users find SalesDesk lacking in **filter usability** , which complicates navigation and impacts overall user experience. - Users find the **integration with video call software** lacking, hindering effective alignment of virtual meetings with customers. #### What Are Recent G2 Reviews of SalesDesk? **"[Centralized Hub for Streamlined Sales Management](https://www.g2.com/survey_responses/salesdesk-review-12721615)"** **Rating:** 5.0/5.0 stars *— Heather T.* [Read full review](https://www.g2.com/survey_responses/salesdesk-review-12721615) --- **"[Comprehensive Sales Management with File Tracking](https://www.g2.com/survey_responses/salesdesk-review-12720535)"** **Rating:** 4.0/5.0 stars *— Holly C.* [Read full review](https://www.g2.com/survey_responses/salesdesk-review-12720535) --- #### What Are G2 Users Discussing About SalesDesk? - [What is SalesDesk used for?](https://www.g2.com/discussions/what-is-salesdesk-used-for) ### 11. [1CRM](https://www.g2.com/products/1crm/reviews) 1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere. With so many CRMs available, what sort is right for you? You'll see CRMs that are limited sales & marketing CRM products, others that are good at Mass Emailing, and then some that include Order Management, Service Management, or Project Management. For businesses with up to about 250 users, the All-in-One type of CRM has proven popular - and that's where 1CRM fits in. 1CRM offers a Sales & Marketing CRM with strong Mass Email capabilities. But it also includes very comprehensive Order Management (Quotes, Invoices, Payments - as well as the Purchasing side), Service Management and Project Management. Throw in Timesheets, Expense Reports, Vacation & Sick Day tracking - and you can see why they call us an All-in-One CRM! **Average Rating:** 4.3/5.0 **Total Reviews:** 38 **How Do G2 Users Rate 1CRM?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind 1CRM?** - **Seller:** [1CRM](https://www.g2.com/sellers/1crm) - **Year Founded:** 1997 - **HQ Location:** British Columbia, Canada - **Twitter:** @1CRMCorp (1,923 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1crm-corp- (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Outsourcing/Offshoring, Marketing and Advertising - **Company Size:** 46% Mid-Market, 46% Small-Business #### What Are 1CRM's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (4 reviews) - Lead Management (3 reviews) - Affordable (2 reviews) - Contact Management (2 reviews) **Cons:** - Inefficient (3 reviews) - Learning Curve (3 reviews) - Not Intuitive (2 reviews) - Not User-Friendly (2 reviews) - Slow Performance (2 reviews) ### What Do G2 Reviewers Say About 1CRM? *AI-generated summary from verified user reviews* **Pros:** - Users find 1CRM's **ease of use** invaluable for efficiently storing and accessing client information. - Users value the **excellent customer support** of 1CRM, enhancing their experience through effective case management and assistance. - Users highly value the **ease of managing sales and lead processes** with 1CRM's customizable and integrated platform. - Users value the **affordability** of 1CRM, enjoying its customizable features and seamless integration for various business processes. - Users value the **convenient client information storage** in 1CRM, enhancing their ability to manage sales interactions. **Cons:** - Users find 1CRM **inefficient** due to its outdated interface and slow setup, requiring significant team effort for maintenance. - Users find the **learning curve steep** and require more time to adapt to 1CRM's outdated interface and detailed features. - Users find 1CRM's interface **not intuitive** , as it feels outdated and requires time to get accustomed to. - Users find 1CRM's interface to be **not user-friendly** , often feeling outdated and complicating their experience. - Users experience **slow performance** with 1CRM, especially with large databases and complex workflows affecting usability. #### What Are Recent G2 Reviews of 1CRM? **"[Brilliant Centralization at a Fair Price](https://www.g2.com/survey_responses/1crm-review-12863592)"** **Rating:** 4.0/5.0 stars *— Souvik J.* [Read full review](https://www.g2.com/survey_responses/1crm-review-12863592) --- **"[Tailored for Tax Compliance, But Needs Better Integration](https://www.g2.com/survey_responses/1crm-review-12995621)"** **Rating:** 4.0/5.0 stars *— Jose C.* [Read full review](https://www.g2.com/survey_responses/1crm-review-12995621) --- #### What Are G2 Users Discussing About 1CRM? - [What is 1CRM used for?](https://www.g2.com/discussions/what-is-1crm-used-for) ### 12. [FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews) FluentCRM is an Email Marketing Automation and CRM Plugin for WordPress. It offers features like lead capturing, contact storing, contact segmentation, email marketing, and marketing automation with granular reporting and analytics. **Average Rating:** 4.6/5.0 **Total Reviews:** 20 **How Do G2 Users Rate FluentCRM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind FluentCRM?** - **Seller:** [Fluentsoft](https://www.g2.com/sellers/fluentsoft-ddd24712-9945-4cb2-b6ed-90d867db9307) - **Year Founded:** 2007 - **HQ Location:** Sunnyvale, US - **Twitter:** @fluentsoftinc (105 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7971617 (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are FluentCRM's Pros and Cons? **Cons:** - Email Issues (1 reviews) - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Saving Issues (1 reviews) ### What Do G2 Reviewers Say About FluentCRM? *AI-generated summary from verified user reviews* **Cons:** - Users frequently face **email issues** in FluentCRM, particularly with unreliable unsubscribe options and lack of autosave, causing frustration. - Users express frustration with the **limited features** of FluentCRM, particularly the lack of an autosave function. - Users find FluentCRM to be **not intuitive** , leading to a frustrating user experience and lost work. - Users experience **significant saving issues** with FluentCRM, frequently losing progress due to the lack of an autosave feature. #### What Are Recent G2 Reviews of FluentCRM? **"[FluentCRM Pro: Easy WordPress Integration, Powerful Automations, and Top-Tier Support](https://www.g2.com/survey_responses/fluentcrm-review-12655970)"** **Rating:** 4.5/5.0 stars *— Tonja H.* [Read full review](https://www.g2.com/survey_responses/fluentcrm-review-12655970) --- **"[FluentCRM excellent email marketing tool](https://www.g2.com/survey_responses/fluentcrm-review-12785157)"** **Rating:** 4.5/5.0 stars *— Nicolas G.* [Read full review](https://www.g2.com/survey_responses/fluentcrm-review-12785157) --- #### What Are G2 Users Discussing About FluentCRM? - [Can you automate CRM?](https://www.g2.com/discussions/can-you-automate-crm) - 2 comments - [How do I set up Fluentcrm?](https://www.g2.com/discussions/how-do-i-set-up-fluentcrm) - 1 comment - [How do you use Fluentcrm?](https://www.g2.com/discussions/how-do-you-use-fluentcrm) ### 13. [Promys](https://www.g2.com/products/promys/reviews) Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflow by linking data between CRM, quoting, help desk, time & billing, job costing, support contracts/managed services, and project management. Reporting and KPI analytics are in a completely different class. Watch the video to find out more. **Average Rating:** 4.7/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Promys?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Promys?** - **Seller:** [PROMYS](https://www.g2.com/sellers/promys) - **Year Founded:** 2003 - **HQ Location:** Mississauga, Ontario - **Twitter:** @PROMYS_PSA (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/134025/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 58% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Promys? **"[Superior, Secure, Collaborative Sales, Service and Finance Tool on One Platform](https://www.g2.com/survey_responses/promys-review-397474)"** **Rating:** 5.0/5.0 stars *— Sandra S.* [Read full review](https://www.g2.com/survey_responses/promys-review-397474) --- **"[Much needed solution for our business](https://www.g2.com/survey_responses/promys-review-631289)"** **Rating:** 5.0/5.0 stars *— Terri B.* [Read full review](https://www.g2.com/survey_responses/promys-review-631289) --- #### What Are G2 Users Discussing About Promys? - [What is Promys used for?](https://www.g2.com/discussions/what-is-promys-used-for) ### 14. [Infor Customer Relationship Management (CRM)](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. **Average Rating:** 3.3/5.0 **Total Reviews:** 76 **How Do G2 Users Rate Infor Customer Relationship Management (CRM)?** - **Has the product been a good partner in doing business?:** 6.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 5.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.4/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 6.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Infor Customer Relationship Management (CRM)?** - **Seller:** [Infor](https://www.g2.com/sellers/infor) - **Year Founded:** 2002 - **HQ Location:** New York - **Twitter:** @Infor (18,472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1711/ (22,257 employees on LinkedIn®) - **Phone:** 800-260-2640 **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 29% Small-Business #### What Are Infor Customer Relationship Management (CRM)'s Pros and Cons? **Pros:** - Customer Management (1 reviews) - Ease of Use (1 reviews) - Easy Navigation (1 reviews) - User-Friendly (1 reviews) **Cons:** - Missing Features (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Infor Customer Relationship Management (CRM)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy accessibility** of Infor CRM, ensuring customer satisfaction from anywhere. - Users appreciate the **ease of scheduling** sales calls with the integrated calendar feature in Infor CRM. - Users appreciate the **easy navigation** that allows seamless login and enhances customer satisfaction. - Users value the **user-friendly login experience** of Infor CRM, enhancing customer satisfaction effortlessly. **Cons:** - Users desire a **mobile app** for Infor CRM, highlighting the need for easier access while on the go. - Users express frustration with the **slow loading times** , making navigation and tasks cumbersome due to excessive data. #### What Are Recent G2 Reviews of Infor Customer Relationship Management (CRM)? **"[Strong Infor Integrations for a Unified Customer Management Platform](https://www.g2.com/survey_responses/infor-customer-relationship-management-crm-review-12917088)"** **Rating:** 5.0/5.0 stars *— jamsheed I.* [Read full review](https://www.g2.com/survey_responses/infor-customer-relationship-management-crm-review-12917088) --- **"[Easy to Use, Reliable, and Great for Daily Clock-Ins, excellent product!](https://www.g2.com/survey_responses/infor-customer-relationship-management-crm-review-12700737)"** **Rating:** 5.0/5.0 stars *— Reed B.* [Read full review](https://www.g2.com/survey_responses/infor-customer-relationship-management-crm-review-12700737) --- #### What Are G2 Users Discussing About Infor Customer Relationship Management (CRM)? - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/infor-cloudsuite-customer-relationship-management-crm-what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/infor-cloudsuite-customer-relationship-management-crm-what-are-the-3-main-elements-of-crm-software) - [What does Infor CRM do?](https://www.g2.com/discussions/what-does-infor-crm-do) - [What are some features of CRM?](https://www.g2.com/discussions/infor-cloudsuite-customer-relationship-management-crm-what-are-some-features-of-crm) ### 15. [Keap](https://www.g2.com/products/thryv-keap/reviews) Keap is a small business CRM and automation platform designed to grow your profitable business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. The Keap CRM has everything you need to automate your business: lead capture and management, sales automation, marketing automation, email automation and text marketing. **Average Rating:** 3.9/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Keap?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.4/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Keap?** - **Seller:** [Thryv](https://www.g2.com/sellers/thryv) - **Year Founded:** 2012 - **HQ Location:** Dallas, TX - **Twitter:** @thryv (8,415 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thryvinc (5,883 employees on LinkedIn®) - **Ownership:** NASDAQ: THRY **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Professional Training & Coaching - **Company Size:** 72% Small-Business, 24% Mid-Market #### What Are Keap's Pros and Cons? **Pros:** - Automation (8 reviews) - Automation Features (8 reviews) - Ease of Use (7 reviews) - Automation Efficiency (5 reviews) - Automation Focus (5 reviews) **Cons:** - Complexity (3 reviews) - Expensive (3 reviews) - Lack of Flexibility (3 reviews) - Learning Curve (3 reviews) - Limitations (3 reviews) ### What Do G2 Reviewers Say About Keap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of automation** in Keap, enabling effective task management and seamless campaign execution. - Users love Keap's **advanced automation features** , enabling efficient management of marketing campaigns and client communication. - Users value the **ease of use** of Keap, praising its intuitive design and seamless setup for managing tasks. - Users appreciate the **automation efficiency** of Keap, simplifying tasks like reminders and client management seamlessly. - Users value the **automation capabilities** of Keap, appreciating its efficiency in managing marketing tasks seamlessly. **Cons:** - Users find Keap's **complexity** challenging, particularly for those with fewer contacts or new to the platform. - Users find Keap to be **quite expensive** compared to competitors, which has led some to seek alternatives. - Users find **lack of flexibility** in Keap, requiring significant effort and resources for effective customization. - Users find the **learning curve steep** with Keap, requiring significant effort to fully utilize its capabilities. - Users find **limitations in flexibility** for invoicing, making it less suitable for small companies or entrepreneurs. #### What Are Recent G2 Reviews of Keap? **"[Powerful Automation with Ease, but Pricey](https://www.g2.com/survey_responses/keap-review-12720086)"** **Rating:** 4.5/5.0 stars *— karan k.* [Read full review](https://www.g2.com/survey_responses/keap-review-12720086) --- **"[Seamless Business Automation and CRM Efficiency](https://www.g2.com/survey_responses/keap-review-12701290)"** **Rating:** 4.5/5.0 stars *— SHEMEKA J.* [Read full review](https://www.g2.com/survey_responses/keap-review-12701290) --- #### What Are G2 Users Discussing About Keap? - [What is KEAP?](https://www.g2.com/discussions/what-is-keap) ### 16. [eWay-CRM](https://www.g2.com/products/eway-crm/reviews) If you use Outlook and need a CRM, you have to try eWay-CRM. It’s the best CRM that lives right inside Microsoft Outlook and Teams. Manage Customers, Sales, Projects, and Email Campaigns — without ever leaving your inbox. Thanks to deep Outlook integration, eWay-CRM automatically tracks emails, syncs with your calendar, and keeps your contacts organized. You’ll love the “Convert to” feature: just right-click any email and turn it into a deal, task, or contact. It’s fast, simple, and powerful. And with Microsoft Teams integration, collaborating with your team becomes seamless. Work smarter, stay organized, and keep everything in one place — right where you already work. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate eWay-CRM?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.2/10 (Category avg: 8.6/10) **Who Is the Company Behind eWay-CRM?** - **Seller:** [eWay System Ltd](https://www.g2.com/sellers/eway-system-ltd) - **Year Founded:** 2008 - **HQ Location:** Kansas City, Missouri - **LinkedIn® Page:** https://www.linkedin.com/company/2546194 (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are eWay-CRM's Pros and Cons? **Pros:** - Automation Features (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Saving Issues (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About eWay-CRM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **Calendar sync automation** in eWay-CRM, enhancing their daily operations and integration with MS apps. - Users commend the **responsive and helpful customer support** of eWay-CRM, enhancing their overall positive experience. - Users find eWay-CRM's **ease of use** exceptional, thanks to seamless integration and a smooth learning curve. - Users value the **easy customization** of eWay-CRM, enhancing productivity with seamless integration and automation features. - Users value the **easy implementation** of eWay-CRM, facilitating smooth operations and integration with other MS apps. **Cons:** - Users face **saving issues** with eWay-CRM, needing extra steps to save sent emails without attachments. - Users occasionally experience **slow loading** times for the Journal list, which affects their overall experience. #### What Are Recent G2 Reviews of eWay-CRM? **"[A great replacement for Microsoft Business Contact Manager (BCM)](https://www.g2.com/survey_responses/eway-crm-review-10482361)"** **Rating:** 5.0/5.0 stars *— Larry B.* [Read full review](https://www.g2.com/survey_responses/eway-crm-review-10482361) --- **"[eWay still is a powerful tool for daily operations](https://www.g2.com/survey_responses/eway-crm-review-7562101)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/eway-crm-review-7562101) --- ### 17. [AddressTwo](https://www.g2.com/products/addresstwo/reviews) Do you want to be in control of your own business? Are you tired of not having the info when you need it and where you need it? No more lost customers and misunderstandings. Simple CRM Software is here to save your day, and your business. Simple CRM Software is exactly what it says it is – Simple. No matter how unfamiliar you think you are with new-age technology, this little helper will make you feel like an expert in no time. At Adresstwo, we always tailor our products with our customers in mind, so that you don’t have to spend eternity studying it. Simple CRM is the simplest software for small business owners that you can possibly find on the market. With a web-based CRM Software, you no longer have to worry about: - Downloading or installing anything - Updating anything - Paying for an upgrade or a new version - Losing important data if the computer dies or gets stolen Simple CRM is an online cloud-based software that will become integral part of your company. All you need is a stable computer and you’re set to go! Since the data should be accessible to everyone from your company in real-time, this means that your computers should be properly working all the time. With a Simple CRM Software you’ll be able to manage your leads, organize you contacts, never miss important tasks and activities, and most importantly, you will be able to foster the rapport with your customers in a way you never though you could. With so much pressure off your back, you’ll be able to focus on what really matters – your customers and your prospective customers. With this simple yet effective change your business will flourish. Do something useful for your business today and sign up for a free trial version! **Average Rating:** 4.7/5.0 **Total Reviews:** 47 **How Do G2 Users Rate AddressTwo?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind AddressTwo?** - **Seller:** [AddressTwo](https://www.g2.com/sellers/addresstwo) - **Year Founded:** 2005 - **HQ Location:** Indianapolis, IN - **Twitter:** @addresstwo (1,715 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1135243/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 81% Small-Business, 11% Enterprise #### What Are Recent G2 Reviews of AddressTwo? **"[CRM to organize your contacts and sales ideas](https://www.g2.com/survey_responses/addresstwo-review-2129114)"** **Rating:** 4.5/5.0 stars *— Felix Z.* [Read full review](https://www.g2.com/survey_responses/addresstwo-review-2129114) --- **"[Simplest, Most Effective CRM](https://www.g2.com/survey_responses/addresstwo-review-863395)"** **Rating:** 5.0/5.0 stars *— Chris R.* [Read full review](https://www.g2.com/survey_responses/addresstwo-review-863395) --- #### What Are G2 Users Discussing About AddressTwo? - [What is AddressTwo used for?](https://www.g2.com/discussions/what-is-addresstwo-used-for) ### 18. [BIGContacts](https://www.g2.com/products/bigcontacts/reviews) BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month! **Average Rating:** 4.5/5.0 **Total Reviews:** 75 **How Do G2 Users Rate BIGContacts?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind BIGContacts?** - **Seller:** [BigContacts](https://www.g2.com/sellers/bigcontacts) - **Year Founded:** 2007 - **HQ Location:** Victoria, BC - **LinkedIn® Page:** https://www.linkedin.com/company/bigcontacts/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Accounting - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of BIGContacts? **"[CRM with great automation capabilities](https://www.g2.com/survey_responses/bigcontacts-review-7635634)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/bigcontacts-review-7635634) --- **"[BIGContacts offers the best pipeline management functionality](https://www.g2.com/survey_responses/bigcontacts-review-7102332)"** **Rating:** 5.0/5.0 stars *— Prem P.* [Read full review](https://www.g2.com/survey_responses/bigcontacts-review-7102332) --- #### What Are G2 Users Discussing About BIGContacts? - [What is BigContacts used for?](https://www.g2.com/discussions/what-is-bigcontacts-used-for) - 1 comment ### 19. [WORKetc](https://www.g2.com/products/worketc/reviews) WORKetc was created as a tool to help every team across your business communicate and collaborate more efficiently. From sales leads, project management, billing, CRM and more, WORKetc can adjust to the needs of your entire team and ensure that everyone stays informed about the most important elements of their job. Start your 14-day free trial today and witness first hand how our experienced team can help your business streamline and optimize your workflows with WORKetc. **Average Rating:** 4.6/5.0 **Total Reviews:** 51 **How Do G2 Users Rate WORKetc?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.9/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind WORKetc?** - **Seller:** [WORKetc](https://www.g2.com/sellers/worketc-fc49807b-71d1-4e3a-b8de-c00f478ff336) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @WORKetc (20,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/work-etc-/ (7 employees on LinkedIn®) - **Phone:** 800-322-7860 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of WORKetc? **"[Helps us with our eblasts and keeping track of details about customers](https://www.g2.com/survey_responses/worketc-review-1401016)"** **Rating:** 5.0/5.0 stars *— Verified User in Human Resources* [Read full review](https://www.g2.com/survey_responses/worketc-review-1401016) --- **"[Excellent all in one CRM and more ](https://www.g2.com/survey_responses/worketc-review-634478)"** **Rating:** 5.0/5.0 stars *— Randy B.* [Read full review](https://www.g2.com/survey_responses/worketc-review-634478) --- #### What Are G2 Users Discussing About WORKetc? - [What is WORKetc used for?](https://www.g2.com/discussions/what-is-worketc-used-for) ### 20. [GleanView](https://www.g2.com/products/gleanview/reviews) GleanView is a B2B sales and marketing software platform for small and medium businesses. Our family of products addresses B2B sales and marketing challenges from top to bottom of the funnel by harnessing the power of automations and focusing on doing more with less. They can be used together to create a seamless platform, or can be plugged into your existing software to fill gaps and extend functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate GleanView?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.4/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.4/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind GleanView?** - **Seller:** [GleanView](https://www.g2.com/sellers/gleanview) - **Year Founded:** 2015 - **HQ Location:** Jacksonville, FL - **LinkedIn® Page:** https://www.linkedin.com/company/10406427/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Recreational Facilities and Services - **Company Size:** 67% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of GleanView? **"[The best relationship you will have with your customers.](https://www.g2.com/survey_responses/gleanview-review-2946134)"** **Rating:** 4.5/5.0 stars *— Sandra W.* [Read full review](https://www.g2.com/survey_responses/gleanview-review-2946134) --- **"[Everyone is on the same page 24/7/365 with where a potential customer is in our sales pipeline.](https://www.g2.com/survey_responses/gleanview-review-2343225)"** **Rating:** 5.0/5.0 stars *— Mable G.* [Read full review](https://www.g2.com/survey_responses/gleanview-review-2343225) --- #### What Are G2 Users Discussing About GleanView? - [What is GleanView used for?](https://www.g2.com/discussions/what-is-gleanview-used-for) ### 21. [ClientTether.com](https://www.g2.com/products/clienttether-com/reviews) Connect instantly with leads generated through your marketing efforts with our sales engagement automation platform and CRM. Send a personalized text message, receive a phone call, send an email or even a box of brownies within 29 seconds, when you receive a lead to maximize lead conversion. Our Franchise clients love that they can guarantee 100% lead follow-up across their networks using our platform. Convert leads effortlessly through our automated follow-up and scheduling technology. Schedule appointments, calls, texts and emails to your customers according to your desired time frame and frequency. Also, ensure your team is following up consistently with each quote, each lost opportunity, and each converted lead. Create long-term relationships and retain customers through our automated retention program. Engage with your clients with minimal effort from you. Schedule emails, texts, and calls, and send personalized post cards, thank you cards, brownies, golf balls, or other physical media to create a rich, omni-channel retention and re-engagement strategy. Use our integrated proposal management tools to create beautiful proposals or quick quotes. Receive notifications when they have been opened, and when your clients have used our e-signature tools to sign and approve your job. Automate online review management to make sure you optimize your online reputation using our reputation manager tool as well. Our platform was designed for home service and other service franchises and businesses. Our data architecture enables franchise systems to deploy our platform out of the box without massive customization to meet their needs. Business owners and franchisors alike love our visual pipeline and our dynamic dashboards. Track and monitor growth across lead flow, lead attribution, sales progression, activity, and close rates across multi-location or multi-unit businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate ClientTether.com?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.4/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind ClientTether.com?** - **Seller:** [ClientTether](https://www.g2.com/sellers/clienttether) - **Year Founded:** 2014 - **HQ Location:** Greater Provo Area, US - **Twitter:** @ClientTether (71 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clienttether/about (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of ClientTether.com? **"[Strong Results and ROI](https://www.g2.com/survey_responses/clienttether-com-review-4473760)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/clienttether-com-review-4473760) --- **"[Great product and great team](https://www.g2.com/survey_responses/clienttether-com-review-7835134)"** **Rating:** 5.0/5.0 stars *— ADRIAN R.* [Read full review](https://www.g2.com/survey_responses/clienttether-com-review-7835134) --- #### What Are G2 Users Discussing About ClientTether.com? - [What is ClientTether.com used for?](https://www.g2.com/discussions/what-is-clienttether-com-used-for) ### 22. [Propeller CRM](https://www.g2.com/products/propeller-crm/reviews) Propeller is a CRM that sales people actually want to use. We built Propeller CRM to help sales and marketing teams with the day-to-day work of selling inside Gmail and with Google Apps, helping to to dramatically reduce the need to track their activity manually and in separate systems. Propeller CRM provides all the power to manage your sales pipeline and forecast revenue. You can get a view of the detailed activities your team is doing, so you can see activity levels, what messaging is working, and which opportunities need attention. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Propeller CRM?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Propeller CRM?** - **Seller:** [Propeller CRM](https://www.g2.com/sellers/propeller-crm) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @propellercrm (196 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5440121/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 76% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of Propeller CRM? **"[Better than any other CRM in the market](https://www.g2.com/survey_responses/propeller-crm-review-8288689)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/propeller-crm-review-8288689) --- **"[Best CRM Software for all your needs](https://www.g2.com/survey_responses/propeller-crm-review-8025811)"** **Rating:** 5.0/5.0 stars *— Yash K.* [Read full review](https://www.g2.com/survey_responses/propeller-crm-review-8025811) --- #### What Are G2 Users Discussing About Propeller CRM? - [What is Propeller CRM used for?](https://www.g2.com/discussions/what-is-propeller-crm-used-for) ### 23. [PlanPlus Online](https://www.g2.com/products/complete-xrm-planplus-online/reviews) PlanPlusOnline is a superior productivity CRM suite that offers best in class task management combined with Group Calendaring, Contact Management, Sales Automation, and Customization to rival the best custom applications. It is based on timeless principles of effectiveness developed inside of FranklinCovey and built over decades of practical application. The Implementations focus on building a Culture of Productivity and adapts the tool to your specific organization's desired culture. **Average Rating:** 4.7/5.0 **Total Reviews:** 32 **How Do G2 Users Rate PlanPlus Online?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind PlanPlus Online?** - **Seller:** [PlanPlus Online](https://www.g2.com/sellers/planplus-online) - **Year Founded:** 2003 - **HQ Location:** Salt Lake City, Utah - **Twitter:** @PlanPlus (1,168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3186299/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of PlanPlus Online? **"[The best assistant that allows me to integrate with other systems.](https://www.g2.com/survey_responses/planplus-online-review-2437399)"** **Rating:** 4.5/5.0 stars *— Quiana J. B.* [Read full review](https://www.g2.com/survey_responses/planplus-online-review-2437399) --- **"[Easy to use and very customizable](https://www.g2.com/survey_responses/planplus-online-review-6604842)"** **Rating:** 4.5/5.0 stars *— Manmeet V.* [Read full review](https://www.g2.com/survey_responses/planplus-online-review-6604842) --- #### What Are G2 Users Discussing About PlanPlus Online? - [What is PlanPlus Online used for?](https://www.g2.com/discussions/what-is-planplus-online-used-for) ### 24. [CentraHub CRM](https://www.g2.com/products/centrahub-crm-g2/reviews) CentraHub CRM is a future-proof business automation solution that functions as a single source of data and processes for all operations. It is an industry-ready, mobile-optimized CRM with dedicated modules for marketing, sales, and service automation. Apart from its RESTful API integrations, CentraHub CRM also equips users with digital commerce and cross CRM tools. CentraHub CRM could be used by businesses in all major industries and verticals. We provide industry-specific CRM systems tailored to their unique requirements. • Real Estate • Computer Aided Facility Management • Auto Sales, Garages and Rentals • Education Management • Project Management • Delivery and Courier Management • Professional Services • Loyalty Management • Asset Management **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate CentraHub CRM?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind CentraHub CRM?** - **Seller:** [Centra Hub](https://www.g2.com/sellers/centra-hub) - **Year Founded:** 2016 - **HQ Location:** Hyderabad, Telangana - **Twitter:** @CentrahubCRM (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/centrahubcrm (90 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 62% Mid-Market, 36% Small-Business #### What Are Recent G2 Reviews of CentraHub CRM? **"[Perfect CRM for Mid size business](https://www.g2.com/survey_responses/centrahub-crm-review-10245823)"** **Rating:** 5.0/5.0 stars *— Virat G.* [Read full review](https://www.g2.com/survey_responses/centrahub-crm-review-10245823) --- **"[Best CRM to use for customer relationship](https://www.g2.com/survey_responses/centrahub-crm-review-8644365)"** **Rating:** 4.5/5.0 stars *— dipesh P.* [Read full review](https://www.g2.com/survey_responses/centrahub-crm-review-8644365) --- ### 25. [Soffront](https://www.g2.com/products/soffront/reviews) Soffront offers an award-winning CRM and marketing platform and fully managed marketing services. For over 25 years, Soffront has helped thousands of businesses establish their brand, generate more leads, and close more sales. Soffront gives customers access to an expert marketing team that works as their own extended team. Managed marketing services offered include website design, SEO, digital advertising, and social marketing services. The Soffront platform is entirely web-based, with no need to install anything and includes lead management, email and social marketing, reputation management, sales prospecting and forecasting, customer service, and more. The platform can be configured with drag-and-drop tools, instead of programming or needing external IT knowledge. **Average Rating:** 4.0/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Soffront?** - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Soffront?** - **Seller:** [Soffront](https://www.g2.com/sellers/soffront) - **Year Founded:** 1992 - **HQ Location:** Las Vegas, NV - **Twitter:** @soffront (1,152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60857/ (60 employees on LinkedIn®) - **Phone:** 510-413-9000 **Who Uses This Product?** - **Company Size:** 42% Small-Business, 32% Mid-Market #### What Are Soffront's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Navigation (1 reviews) - Easy Setup (1 reviews) - User-Friendly (1 reviews) **Cons:** - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Soffront? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly format** of Soffront, facilitating easy navigation and efficient tracking of client information. - Users appreciate the **easy navigation** of Soffront, highlighting its user-friendly format and efficient tracking capabilities. - Users find the **easy setup** of Soffront helpful, with all questions answered and a user-friendly format for navigation. - Users appreciate the **user-friendly format** of Soffront, making navigation and tracking information effortless. **Cons:** - Users feel that the **slow performance** of Soffront hinders efficiency and limits productivity in their tasks. #### What Are Recent G2 Reviews of Soffront? **"[All-in-One CRM That Streamlines B2B Operations](https://www.g2.com/survey_responses/soffront-review-12492912)"** **Rating:** 4.0/5.0 stars *— Naglis H.* [Read full review](https://www.g2.com/survey_responses/soffront-review-12492912) --- **"[User-Friendly CRM with Excellent Support, But Needs Speed Improvements](https://www.g2.com/survey_responses/soffront-review-12272156)"** **Rating:** 5.0/5.0 stars *— Priscilla G.* [Read full review](https://www.g2.com/survey_responses/soffront-review-12272156) --- #### What Are G2 Users Discussing About Soffront? - [What is Soffront used for?](https://www.g2.com/discussions/what-is-soffront-used-for) ## What Is CRM Software? [Sales Tools](https://www.g2.com/categories/sales-tools) ## What Software Categories Are Similar to CRM Software? - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) - [Email Tracking Software](https://www.g2.com/categories/email-tracking) - [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) - [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/) --- ## What Are the Most Common Questions About CRM Software? *AI-generated · Last updated: June 3, 2026* ### What's the best CRM app for small business owners Based on G2 reviews, these CRM products are frequently mentioned by recent reviewers for helping small teams stay organized, manage pipelines, and reduce manual follow-up work. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — easy navigation and pipeline reviews. - [Pipedrive](https://www.g2.com/products/pipedrive) — visual pipeline and follow-up reminders. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — simple setup and contact management. - [Pipedrive](https://www.g2.com/products/pipedrive) — straightforward CRM for growing teams. ### Best CRM solution with marketing automation features Based on G2 reviews, these CRM products are often highlighted by recent users for combining contact management with email automation, campaign workflows, and follow-up support. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — sales workflows with marketing alignment. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — automated journeys and contact segmentation. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — lead tracking and workflow automation. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — CRM plus email automation workflows. ### What CRM is the best for e-commerce platforms Based on G2 reviews, these CRM products are commonly cited by recent users for organizing customer data, syncing communications, and supporting sales workflows tied to online channels. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub) — centralized deals and outreach tracking. - [ActiveCampaign](https://www.g2.com/products/activecampaign) — customer journeys and campaign automation. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud) — integrations and pipeline visibility. - [Zoho CRM](https://www.g2.com/products/zoho-crm) — organized leads and follow-up workflows. ### What should buyers look for in crm software According to verified users, the most consistent buying themes in recent CRM reviews are ease of use, clear pipeline visibility, centralized customer records, and reminders that keep follow-ups from being missed. Buyers also repeatedly mention reporting dashboards, task management, and workflow automation as practical time-savers. Integrations matter too, especially for email, calendars, and other business tools teams already use. Reviewers also flag common tradeoffs to evaluate during selection, including learning curve, mobile experience, reporting depth, and how well the system handles customization as processes become more complex. In short, buyers tend to value software that keeps sales activity organized without making daily work harder. ### How do teams use CRM for follow-ups According to verified users, teams mainly use CRM to keep follow-ups consistent and visible across the whole sales process. Recent reviews repeatedly mention reminders, task tracking, activity history, and pipeline stages as the tools that prevent outreach from slipping through the cracks. Users describe using CRM to log calls, emails, notes, and next steps in one place so any teammate can quickly understand account context. Automation is another recurring theme, with teams using it to trigger reminders, route leads, and reduce repetitive admin work. The practical outcome reviewers highlight most often is better organization: less time spent chasing updates manually and more confidence that important prospects and customers are being contacted on time.