# Best CRM Software - Page 65 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,088 ### Category Stats (Aug 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,900+ Authentic Reviews - 1,088+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=1934&focus%5B%5D=3296&focus%5B%5D=128650) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, ActiveCampaign, Close, and Bigin by Zoho CRM. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=activecampaign&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm) **Sponsored** ### SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-04T05%3A25%3A39Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=509&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Flanguage%3Dspanish%26page%3D65&secure%5Btoken%5D=e7911f1d9e23398d2c1652bfbaeeb3eb3befd8c57e6c350732051d4910bdffd9&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2025%2F01%2Fcc18428e-ee7e-0010-bca6-c68f7e60039b.html%3Fcampaigncode%3DCRM-YD25-CEX-407334%26source%3DSALES-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Lynklead](https://www.g2.com/products/lynklead/reviews) LynkLead is an AI-powered CRM that helps sales teams capture, qualify, and convert leads without spreadsheet chaos. It streamlines intake via forms, imports, and webhooks; supports custom fields, tags, and multi-filters; and nudges timely follow-ups with human-friendly reminders. Managers get role-based visibility, fair assignment, and lightweight insights like source ROI and daily activity. Built-in AIs include Lynk for natural-language answers from your CRM and Swarra for call transcription, summaries, and next-step extraction. #### Who Is the Company Behind Lynklead? - **Seller:** [Tealcore Ventures LLP](https://www.g2.com/sellers/tealcore-ventures-llp) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3cf98ee02e15f312fea6d60277210e6421f530a3c56e6827bbdb03419abd443&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flynklead-in%2F&secure%5Burl_type%5D=linkedin_company_website) ### [Machinio System](https://www.g2.com/products/machinio-system/reviews) MachineryHost is a product that solves many needs for sellers in our industry. It’s where Machinio will be investing and growing. Our vision is that MH will be a combination of tech-solutions for different areas of a seller’s business. Currently, MH is an all-in-one solution for: Website hosting Inventory Management CRM NEW: Email Marketing **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Machinio System? - **Seller:** [Machinio](https://www.g2.com/sellers/machinio) - **Year Founded:** 2012 - **HQ Location:** Chicago, Illinois, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=355bcb338f5c17c44c044c9874641b2ba9d4539ab4d3e56a74fdea95c9f7e303&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmachinio-com%2F&secure%5Burl_type%5D=linkedin_company_website) 86 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Machinio System? **["Single stage for Email advertising as well as computerization"](https://www.g2.com/survey_responses/machinio-system-review-5361220)** **Rating:** 4.5/5.0 stars _— Sonam P._ [Read full review](https://www.g2.com/survey_responses/machinio-system-review-5361220) #### What Are G2 Users Discussing About Machinio System? - [What is MachineryHost used for?](https://www.g2.com/discussions/what-is-machineryhost-used-for) ### [MaxTrackIt](https://www.g2.com/products/maxtrackit/reviews) MaxTrackIt solves real business problems for any industry — find leads · train your team · measure performance · run your whole sales cycle — all in one platform. MaxTrackIt is a tracking and monitoring platform designed to help businesses streamline employee development, the sales cycle and workflow tracking in real time. The software offers dashboards, alerts, and reporting tools that give teams visibility into operations and performance. Learn more at https://maxtrackit.com. #### Who Is the Company Behind MaxTrackIt? - **Seller:** [MaxTrackIt](https://www.g2.com/sellers/maxtrackit) - **Year Founded:** 2026 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcc4b952a4fee7676b6f34c19d1081438bd196891cdf3c3e5578facf0c81d4da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmaxtrackit%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Meon CRM](https://www.g2.com/products/meon-crm/reviews) Meon CRM is a modern, user-friendly Customer Relationship Management (CRM) software designed specifically for small to mid-sized businesses that want to streamline their sales, marketing, and customer support processes — all in one place. #### Who Is the Company Behind Meon CRM? - **Seller:** [Meon Technologies](https://www.g2.com/sellers/meon-technologies) - **Year Founded:** 2017 - **HQ Location:** Noida, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=edffefc19cedb02c6cbad5b68a21b6cd591981707e98e9b8b174a811ce1337bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmeon-technologies%2F&secure%5Burl_type%5D=linkedin_company_website) 85 employees on LinkedIn® ### [Message Plane CRM](https://www.g2.com/products/message-plane-crm/reviews) Message Plane CRM is the all-in-one customer relationship management platform purpose-built for auto transport brokers. It combines lead management, integrated calling, texting, and email, dispatch management, automated customer notifications, and reporting into a single platform — eliminating the need for multiple disconnected tools. With over 4,000,000 communications delivered and 5,000+ brokers on the platform, Message Plane helps auto transport brokerages streamline their entire workflow from lead capture to vehicle delivery. Key features include automated lead assignment and pipeline tracking, built-in VoIP calling and SMS with full communication logging, dispatch order creation and carrier management, automated customer status updates at every transport stage, load board integration, and performance analytics dashboards. Starting at $59/user/month with a $250/month base fee, all core features are included with no per-minute or per-message charges. #### Who Is the Company Behind Message Plane CRM? - **Seller:** [Message Plane](https://www.g2.com/sellers/message-plane) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4259c4cf717af5d5fe14e8b5b7efa43430d9798cc0f8c7bea1c5acb84db08fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessage-plane&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [MirooCRM](https://www.g2.com/products/miroocrm/reviews) MirooCRM is a customer relationship management platform built specifically for Italian small and medium businesses. It centralizes contacts, leads, sales pipelines, and customer interactions in one easy-to-use interface, helping sales teams stay organized and close more deals. MirooCRM integrates natively with Tapply for digital business card management and contact digitization, automatically syncing new contacts into the CRM. Designed and developed in Italy with full Italian language support, MirooCRM is ideal for SMBs that need a simple, effective CRM without the complexity of enterprise solutions. #### Who Is the Company Behind MirooCRM? - **Seller:** [Doozy Service](https://www.g2.com/sellers/doozy-service) - **Year Founded:** 2013 - **HQ Location:** Selvazzano Dentro, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0441fc8f6a22c53a3ce638bc1740e3e86a7151d3c9e68777066df9703182dbdd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdoozyservice&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [Mono Customers](https://www.g2.com/products/mono-mono-customers/reviews) Mono Email Marketing allows small businesses to deliver targeted campaigns and newsletters to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Mono Customers? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mono Customers? - **Seller:** [Mono](https://www.g2.com/sellers/mono-e1c03655-7944-4f2d-82e7-8888ef58a352) - **HQ Location:** Copenhagen S, DK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3b420994ca1621bd44cd5e82b3d4a60cc2cbcac0c601978a1f3637c656b2d51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmono-solutions&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Mono Customers? **["Review of Mono Email Marketing"](https://www.g2.com/survey_responses/mono-customers-review-6825177)** **Rating:** 4.5/5.0 stars _— Yesica S._ [Read full review](https://www.g2.com/survey_responses/mono-customers-review-6825177) ### [Navox Network CRM](https://www.g2.com/products/navox-network-crm/reviews) Navox Network CRM is built by Navox Labs, a bootstrapped software company based in Toronto, Canada. Founded by independent researcher and engineer Nahrin Oda, the product grew out of peer-reviewed network science research — specifically Granovetter's 1973 weak-ties theory and a 2022 causal experiment published in Science involving 20 million LinkedIn users. After launching an open-source network visualizer on Product Hunt, over 30 recruiters reached out asking for a CRM version. Core features include an interactive network graph, tie-strength scoring grounded in research, a contacts table with filters and search, a Kanban pipeline, AI-drafted outreach messages, gap analysis by industry, follow-up reminders, notes, tags, encrypted backup, and encrypted share-links. Users import connections via LinkedIn export, CSV, Excel, or manual entry. All contact data is stored locally in the user's browser using IndexedDB — no accounts, no server-side storage, no data collection. Navox Network CRM solves a common problem for recruiters, founders, and relationship-driven professionals: the most valuable people in their network are the ones they overlook. By scoring contacts by tie strength, the product surfaces overlooked weak ties that research shows are most likely to lead to a hire, introduction, or opportunity — replacing the LinkedIn Sales Navigator and spreadsheet combination most professionals rely on today. #### Who Is the Company Behind Navox Network CRM? - **Seller:** [Navox Labs](https://www.g2.com/sellers/navox-labs) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87a9d6154d13f220b7f7f7f918acf1c5bd9c9e649fa606504e0c1eeb373587c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnavox-labs&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [next4biz CRM](https://www.g2.com/products/next4biz-crm/reviews) Next4biz CRM is a new generation CRM with digital behavior analysis, marketing & sales automation, and AI powered end-to-end customer service management features. Marketing & sales features: - Integration to legacy systems with data deduplication - Customer’s digital footprint monitoring - Dynamic segmentation, KPI and scorecard management - Rule-based marketing & sales automation - Opportunity and task management Customer service management features: - Omnichannel communication - AI powered complaint categorization - User interface and agent script design for categories - End-to-end complaint management with workflows - Knowledge base and self service Next4biz CRM is a no-code solution bringing less IT dependency and more agility for sales & service teams. Next4biz CRM can be 2-way integrated with other systems. Next4biz CRM is compliant with GDPR, CCPA, KVKK. **Average Rating:** 2.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate next4biz CRM? - **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind next4biz CRM? - **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz) - **Year Founded:** 2006 - **HQ Location:** İstanbul, Kadıköy - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56721ada226aafb777ac29a531b5b2a08e14f1121e8a2cd8ef01d602f41874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnext4biz%2F&secure%5Burl_type%5D=linkedin_company_website) 64 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Do G2 Reviewers Say About next4biz CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of next4biz CRM, finding it uncomplicated compared to other complex options. - Users find the **intuitive design** of next4biz CRM refreshing, as it simplifies their experience compared to other options. - Users appreciate the **simplicity** of next4biz CRM, finding it easy to use compared to more complex options. - Users appreciate the **simplicity** of next4biz CRM, finding it easy to use compared to other complex systems. - Users appreciate the **user-friendly design** of next4biz CRM, finding it easy to navigate compared to other systems. ##### Cons - Users are frustrated by the **poor customer support** , with chat representatives unable to adequately answer questions. - Users express frustration with the **poor support** in next4biz CRM, lacking responsive assistance for their inquiries. - Users feel frustrated by the **lack of responsive chat support** , leaving questions unanswered during critical moments. #### What Are Recent G2 Reviews of next4biz CRM? **["A software system where I can efficiently manage my sales and product management activities."](https://www.g2.com/survey_responses/next4biz-crm-review-9457530)** **Rating:** 4.0/5.0 stars _— Elçin B._ [Read full review](https://www.g2.com/survey_responses/next4biz-crm-review-9457530) ### [Nextservice AI](https://www.g2.com/products/nextservice-ai/reviews) NextService AI offers the following key tools: AI Automation: Automates booking, scheduling, invoicing, and customer inquiries. User-Friendly Interface: An intuitive design for easy navigation. Comprehensive Task Management: Manage projects and communication in one place. Omnichannel Helpdesk: Centralizes customer support across multiple channels. Intelligent Insights and Analytics: Provides actionable insights and monitors KPIs. Appointment Scheduling: Simplifies managing appointments through natural language processing. Customer-Centric Features: Enhances relationship management by remembering important customer details. #### Who Is the Company Behind Nextservice AI? - **Seller:** [Nextservice AI](https://www.g2.com/sellers/nextservice-ai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4039ce3fbf377b3c29a6d79a29c709170513516fcb9462de9b5a37b7323c61e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnextservice-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Nexxou CRM](https://www.g2.com/products/nexxou-crm/reviews) CRM com IA e WhatsApp nativo para PMEs brasileiras. SDR Bot qualifica leads 24h, automação de follow-up elimina leads esquecidos e funil Kanban com visibilidade total do pipeline. Resultado médio em 90 dias: +72% conversão lead→proposta, -38% ciclo de vendas. #### Who Is the Company Behind Nexxou CRM? - **Seller:** [Nexxou](https://www.g2.com/sellers/nexxou) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7add4a8c530bd2eb995c58927a553553e374ea1ea7f7cc8d50c738004880430d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnexxou%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Nubot](https://www.g2.com/products/nubot/reviews) Nubot is an AI-powered Customer Relationship Management (CRM) platform designed to automate and enhance customer interactions across multiple messaging channels, including WhatsApp, Facebook, Instagram, and TikTok. By integrating artificial intelligence, Nubot enables businesses to respond to customer inquiries, schedule appointments, and send reminders automatically, ensuring 24/7 engagement without manual intervention. This automation streamlines communication processes, allowing companies to focus on core operations while maintaining consistent and personalized customer service. Key Features and Functionality: - Multi-Channel Integration: Seamlessly connects with WhatsApp, Facebook, Instagram, and TikTok, centralizing customer interactions within a single platform. - AI-Powered Agents: Deploys intelligent agents capable of handling customer inquiries, scheduling, and follow-ups autonomously, providing immediate responses and personalized engagement. - Automated Scheduling and Reminders: Manages appointment bookings and sends timely reminders to customers, reducing no-shows and enhancing customer satisfaction. - Sales and Marketing Automation: Facilitates the creation of personalized marketing campaigns and sales funnels, automating lead generation and nurturing processes. - Customer Segmentation and Prioritization: Categorizes customers based on their engagement levels, allowing businesses to prioritize high-potential leads and tailor their outreach strategies accordingly. Primary Value and Solutions Provided: Nubot addresses the challenge of managing and scaling customer interactions by automating routine tasks and ensuring continuous availability. This leads to increased sales opportunities, improved customer satisfaction, and operational efficiency. By leveraging AI, businesses can provide prompt and personalized responses, maintain consistent communication, and effectively manage customer relationships without the need for constant human oversight. This not only enhances the customer experience but also allows companies to allocate resources more effectively, focusing on strategic growth initiatives. #### Who Is the Company Behind Nubot? - **Seller:** [Nubot](https://www.g2.com/sellers/nubot) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc7726c4f80f2ada4a4d9d45ca59edf76a434fb2a90d26e9477acb199c2fbd9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgonubot&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Nynch CRM](https://www.g2.com/products/nynch-crm/reviews) Nynch is an AI-native CRM built for B2B consultants, fractional executives, and small agencies. It centralises contacts, accounts, email, meetings, and notes into a single timeline so users can see the full context of each relationship. Nynch helps manage deals, services, and renewals, surfaces priority follow-ups, and turns call notes into clear next steps, making revenue activity easier to organise and track with minimal manual admin. #### Who Is the Company Behind Nynch CRM? - **Seller:** [Nynch](https://www.g2.com/sellers/nynch) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=562a3fbfa8aa6c7a57084e6cbaf73e1e2aa7a3e9ce92e47ab43666ea2384190a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnynch%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Office24by7](https://www.g2.com/products/office24by7-office24by7/reviews) Office24by7 is a software company that provides a cloud-based CRM and business communication platform designed to help organizations manage customer interactions and workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables sales, marketing, and service teams to track leads, record customer conversations, and automate follow-ups without relying on multiple disconnected applications. Its no-code configuration framework allows organizations to customize workflows, modules, and reports based on their business processes. Built-in telephony features such as click-to-call, call recording, and intelligent call routing connect communication directly with customer data. The company serves industries including real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Office24by7 is accessible on desktop and mobile (iOS and Android), supporting both office-based and remote teams with centralized customer data and communication management. #### Who Is the Company Behind Office24by7? - **Seller:** [Office24by7](https://www.g2.com/sellers/office24by7-293e384c-c523-42a4-900a-298282d6c2c3) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a555080b9b1d708a6f960095d02b062aaeb26b625dfcea6cb3c9a46c34fe81f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foffice-24-by-7%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® ### [Omnichannel CRM](https://www.g2.com/products/omnichannel-crm/reviews) Pragma’s Omnichannel CRM consolidates all customer communication channels — WhatsApp, Email, SMS, VoIP calls, Instagram, and Facebook — into a unified engagement system. Every interaction is mapped to a single customer profile, enabling context-rich support and lifecycle communication. The platform uses real-time channel APIs, automatic conversation routing, and agent load balancing to ensure fast responses at scale. Event-level syncing with order, delivery, and payment systems provides agents with operational context for precise issue resolution. The CRM also supports automation rules, SLA tracking, sentiment tagging, and audit-friendly conversation logs. Its analytics engine captures message metrics, agent performance, intent patterns, and channel efficiency, giving brands complete visibility across the support and engagement stack. #### Who Is the Company Behind Omnichannel CRM? - **Seller:** [Pragma (formerly Logisy)](https://www.g2.com/sellers/pragma-formerly-logisy) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1402ca431926239c761a594841c06da961af4ad1643eba47327d220e337ba895&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbepragmadotai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/crm?category=crm&offset=60&order=g2_score&page=64#product-list) - [1](/categories/crm?category=crm&offset=60&order=g2_score#product-list) - [2](/categories/crm?category=crm&offset=60&order=g2_score&page=2#product-list) - … - [61](/categories/crm?category=crm&offset=60&order=g2_score&page=61#product-list) - [62](/categories/crm?category=crm&offset=60&order=g2_score&page=62#product-list) - [63](/categories/crm?category=crm&offset=60&order=g2_score&page=63#product-list) - [64](/categories/crm?category=crm&offset=60&order=g2_score&page=64#product-list) - 65 - [66](/categories/crm?category=crm&offset=60&order=g2_score&page=66#product-list) - [67](/categories/crm?category=crm&offset=60&order=g2_score&page=67#product-list) - [68](/categories/crm?category=crm&offset=60&order=g2_score&page=68#product-list) - [69](/categories/crm?category=crm&offset=60&order=g2_score&page=69#product-list) - … - [72](/categories/crm?category=crm&offset=60&order=g2_score&page=72#product-list) - [73](/categories/crm?category=crm&offset=60&order=g2_score&page=73#product-list) - [Next ›Next ›](/categories/crm?category=crm&offset=60&order=g2_score&page=66#product-list) Spotlight Categories [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Online Backup Software](https://www.g2.com/categories/online-backup) [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) [Accounting Software](https://www.g2.com/categories/accounting) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More