# Best CRM Software - Page 11

## How Many CRM Software Products Does G2 Track?

**Total Products under this Category:** 1,088

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank CRM Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,900+ Authentic Reviews
- 1,088+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for CRM Software
 ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=1934&focus%5B%5D=3296&focus%5B%5D=128650)

Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, ActiveCampaign, Close, and Bigin by Zoho CRM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=activecampaign&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm)

**Sponsored**

### Copper

Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-04T02%3A04%3A43Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=6027&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Flanguage%3Dmaltese%26page%3D11&secure%5Btoken%5D=e97222e1d3557d50eea27c67dd5b3d046184498d05e09f661c7b8b29f9e595ce&secure%5Burl%5D=https%3A%2F%2Fwww.copper.com%2Fsignup%3Futm_source%3DG2%26utm_medium%3Dreviewwebsites%26utm_campaign%3Dclicks&secure%5Burl_type%5D=free_trial)

### [Soffront](https://www.g2.com/products/soffront/reviews)

Soffront offers an award-winning CRM and marketing platform and fully managed marketing services. For over 25 years, Soffront has helped thousands of businesses establish their brand, generate more leads, and close more sales. Soffront gives customers access to an expert marketing team that works as their own extended team. Managed marketing services offered include website design, SEO, digital advertising, and social marketing services. The Soffront platform is entirely web-based, with no need to install anything and includes lead management, email and social marketing, reputation management, sales prospecting and forecasting, customer service, and more. The platform can be configured with drag-and-drop tools, instead of programming or needing external IT knowledge.

**Average Rating:** 4.0/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Soffront?

- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Soffront?

- **Seller:** [Soffront](https://www.g2.com/sellers/soffront)
- **Year Founded:** 1992
- **HQ Location:** Las Vegas, NV
- **Twitter:** @soffront  
1,152 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=067ab5bf04bbf4fb82bb059ba4342c7a20911f44221c00de97ed57839408aceb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60857%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** 510-413-9000

#### Who Uses This Product?

- **Company Size:** 42% Small, 32% Medium

#### What Do G2 Reviewers Say About Soffront?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly format** of Soffront, facilitating easy navigation and efficient tracking of client information.
- Users appreciate the **easy navigation** of Soffront, highlighting its user-friendly format and efficient tracking capabilities.
- Users find the **easy setup** of Soffront helpful, with all questions answered and a user-friendly format for navigation.
- Users appreciate the **user-friendly format** of Soffront, making navigation and tracking information effortless.

##### Cons

- Users feel that the **slow performance** of Soffront hinders efficiency and limits productivity in their tasks.

#### What Are Recent G2 Reviews of Soffront?

**["All-in-One CRM That Streamlines B2B Operations"](https://www.g2.com/survey_responses/soffront-review-12492912)**

**Rating:** 4.0/5.0 stars

_— Naglis H._

[Read full review](https://www.g2.com/survey_responses/soffront-review-12492912)

**["User-Friendly CRM with Excellent Support, But Needs Speed Improvements"](https://www.g2.com/survey_responses/soffront-review-12272156)**

**Rating:** 5.0/5.0 stars

_— Priscilla G._

[Read full review](https://www.g2.com/survey_responses/soffront-review-12272156)

#### What Are G2 Users Discussing About Soffront?

- [What is Soffront used for?](https://www.g2.com/discussions/what-is-soffront-used-for)

### [Pivotal CRM](https://www.g2.com/products/pivotal-crm/reviews)

The foundations of your customer relationship management strategy are your customer-facing employees. That's why we have purpose-built every aspect of our CRM solution to get you up-and-running quickly, while remaining flexible so it can be closely-tailored to match exactly how your team works. We have the tools to help you attract customers, manage your partners and empower your sales and customer service teams. Learn why CRM users love our solutions.

**Average Rating:** 3.5/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate Pivotal CRM?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Pivotal CRM?

- **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions)
- **HQ Location:** Austin, TX
- **Twitter:** @ignitetech  
494 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eecef5847b3343cd5b4f97baf19c284f73312f381d0f89adc377a47055b54db3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21226%2F&secure%5Burl_type%5D=linkedin_company_website)  
398 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Medium, 37% Large

#### What Do G2 Reviewers Say About Pivotal CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **strong customer relationships** fostered by Pivotal CRM's understanding of needs and preferences.
- Users enjoy the **ease of use** in Pivotal CRM, facilitating efficient navigation and effective management of sales activities.
- Users value the **easy navigation** in Pivotal CRM, enhancing efficiency and organization in managing sales accounts.
- Users appreciate the **easy tracking** features in Pivotal CRM, enhancing efficiency with real-time sales management and streamlined activities.
- Users find the **valuable tools** in Pivotal CRM to be highly conducive for their team's success.

##### Cons

- Users find the **expertise required** for setting up Pivotal CRM overwhelming, especially without proper guidance for newcomers.
- Users face **integration issues** with third-party applications, limiting customization and impacting analytical summaries.
- Users point out that **limited customization** options in Pivotal CRM make it challenging to optimize their experience.
- Users find Pivotal CRM to be **time-consuming** to set up and navigate, especially for inexperienced users requiring guidance.

#### What Are Recent G2 Reviews of Pivotal CRM?

**["Streamlines Complex Workflows with Powerful Customization"](https://www.g2.com/survey_responses/pivotal-crm-review-12590090)**

**Rating:** 5.0/5.0 stars

_— Ajit S._

[Read full review](https://www.g2.com/survey_responses/pivotal-crm-review-12590090)

**["Efficient CRM with Customization Needs"](https://www.g2.com/survey_responses/pivotal-crm-review-12296126)**

**Rating:** 4.0/5.0 stars

_— Sanjeev R._

[Read full review](https://www.g2.com/survey_responses/pivotal-crm-review-12296126)

#### What Are G2 Users Discussing About Pivotal CRM?

- [Where is Avolin located?](https://www.g2.com/discussions/where-is-avolin-located)
- [What is CRM and its functions?](https://www.g2.com/discussions/pivotal-crm-what-is-crm-and-its-functions)
- [Is Pivotal a CRM?](https://www.g2.com/discussions/is-pivotal-a-crm)
- [What are key features of a CRM system?](https://www.g2.com/discussions/pivotal-crm-what-are-key-features-of-a-crm-system)

### [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews)

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.

**Average Rating:** 4.3/5.0

**Total Reviews:** 389

#### How Do G2 Users Rate Vtiger All-In-One CRM?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.4/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.7/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vtiger All-In-One CRM?

- **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger)
- **Year Founded:** 2004
- **HQ Location:** Cupertino, California
- **Twitter:** @vtigercrm  
2,678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®
- **Phone:** 1-877-784-9277

#### Who Uses This Product?

- **Who Uses This:** CEO, Managing Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 30% Medium

#### What Do G2 Reviewers Say About Vtiger All-In-One CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **affordability** of Vtiger All-In-One CRM, making it accessible for small organizations.
- Users find the **call management feature** in Vtiger CRM helpful for tracking customer interactions effectively.
- Users value the **customizability** of Vtiger All-In-One CRM, enabling tailored solutions for unique business needs.
- Users value the **customization options** in Vtiger All-In-One CRM for tracking specific customer needs effectively.
- Users love the **ease of use** of Vtiger All-In-One CRM, requiring no complex training for effective application.

##### Cons

- Users note a **lack of essential features** in Vtiger All-In-One CRM compared to other CRM systems like SAP.
- Users report **persistent bugs** and poor customer support, leading to frustrating experiences and unresolved migration issues.
- Users report significant **CRM issues** with Vtiger, citing poor customer service and migration errors leading to frustration.
- Users find Vtiger's interface **not intuitive** , complicating setup and hindering effective use of the system.
- Users report that Vtiger can be **not user-friendly** , citing difficulties with setup and poor customer service throughout the process.

#### What Are Recent G2 Reviews of Vtiger All-In-One CRM?

**["All-in-One Vtiger Platform That Boosts Productivity and Team Coordination"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429)

**["Easy to use"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870)**

**Rating:** 5.0/5.0 stars

_— Mbuso H._

[Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870)

#### What Are G2 Users Discussing About Vtiger All-In-One CRM?

- [What is Vtiger All-In-One CRM used for?](https://www.g2.com/discussions/what-is-vtiger-all-in-one-crm-used-for)
- [What is CRM in management?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-crm-in-management)
- [Is vtiger free?](https://www.g2.com/discussions/is-vtiger-free)
- [How do CRM systems work?](https://www.g2.com/discussions/how-do-crm-systems-work)
- [What is the use of vtiger CRM?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-the-use-of-vtiger-crm)

### [TeamWave](https://www.g2.com/products/teamwave/reviews)

Integrated Software to Run Your Entire Business - CRM, Projects, HR & More.

**Average Rating:** 4.6/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate TeamWave?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TeamWave?

- **Seller:** [TeamWave](https://www.g2.com/sellers/teamwave)
- **Year Founded:** 2016
- **HQ Location:** WILMINGTON, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 33% Medium

#### What Are Recent G2 Reviews of TeamWave?

**["Convenient team management"](https://www.g2.com/survey_responses/teamwave-review-7137011)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/teamwave-review-7137011)

**["Remote Team Friendly!"](https://www.g2.com/survey_responses/teamwave-review-7136190)**

**Rating:** 5.0/5.0 stars

_— Janice R._

[Read full review](https://www.g2.com/survey_responses/teamwave-review-7136190)

#### What Are G2 Users Discussing About TeamWave?

- [What is TeamWave used for?](https://www.g2.com/discussions/what-is-teamwave-used-for)

### [Aurea CRM](https://www.g2.com/products/aurea-crm/reviews)

Aurea CRM is a comprehensive customer relationship management solution that lets you drive customer engagement tools deep into your sales organization. With end-to-end capabilities for sales and marketing, it provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so you can set priorities and make informed decisions. The new Aurea CRM Enterprise Edition has been reengineered with integrated campaign management offerings to give you the insight, access, and speed you need.

**Average Rating:** 4.1/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Aurea CRM?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.6/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Aurea CRM?

- **Seller:** [Aurea Software](https://www.g2.com/sellers/aurea-software)
- **Year Founded:** 2012
- **HQ Location:** Austin, TX
- **Twitter:** @AureaSoftware  
481 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de591951683c70445e31ac26d2a397f8b3d1887fb46d91433db1f18391c885b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2923561%2F&secure%5Burl_type%5D=linkedin_company_website)  
233 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Small, 31% Medium

#### What Do G2 Reviewers Say About Aurea CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy access** provided by Aurea CRM, enhancing productivity with intuitive tools available anywhere.
- Users appreciate the **high customizability** of Aurea CRM, enhancing workflows and aligning perfectly with sales processes.
- Users appreciate the **comprehensive sales tools and flexibility** of Aurea CRM, enhancing tracking and productivity with ease.
- Users value the **flexibility** of Aurea CRM, enhancing customization and aligning perfectly with their sales processes.
- Users appreciate the **intuitive interface** of Aurea CRM, enhancing flexibility and efficiency in managing sales activities.

##### Cons

- Users express concerns about the **high cost** of Aurea CRM, which may deter smaller businesses from adopting it.
- Users struggle with the **steep learning curve** of Aurea CRM, finding setup and mastery particularly challenging without technical skills.
- Users struggle with the **not intuitive interface** of Aurea CRM, making setup and navigation challenging, especially for non-technical teams.
- Users find the **interface complex and outdated** , leading to a challenging experience for those without technical expertise.
- Users often experience **slow performance** with Aurea CRM, affecting their efficiency and user satisfaction.

#### What Are Recent G2 Reviews of Aurea CRM?

**["Everything Just Works—Reallyawesome experience Enjoy Using It"](https://www.g2.com/survey_responses/aurea-crm-review-13092813)**

**Rating:** 4.0/5.0 stars

_— Fabian A._

[Read full review](https://www.g2.com/survey_responses/aurea-crm-review-13092813)

**["Unified CRM with Customization and Usability Challenges"](https://www.g2.com/survey_responses/aurea-crm-review-12444237)**

**Rating:** 4.0/5.0 stars

_— Mahe H._

[Read full review](https://www.g2.com/survey_responses/aurea-crm-review-12444237)

#### What Are G2 Users Discussing About Aurea CRM?

- [What is Aurea?](https://www.g2.com/discussions/what-is-aurea)
- [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/aurea-crm-what-are-the-3-main-elements-of-crm-software)
- [What are key features of a CRM system?](https://www.g2.com/discussions/aurea-crm-what-are-key-features-of-a-crm-system)
- [What is Aurea CRM?](https://www.g2.com/discussions/what-is-aurea-crm) - 1 comment

### [FreeAgent CRM](https://www.g2.com/products/freeagent-crm-freeagent-crm/reviews)

FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. Lift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate FreeAgent CRM?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.6/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind FreeAgent CRM?

- **Seller:** [Servis.ai](https://www.g2.com/sellers/servis-ai)
- **Year Founded:** 2016
- **HQ Location:** Campbell, California
- **Twitter:** @iamFreeAgent  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79848d63a1536c9556a690ca43f16ae4b7154c3e5afbeab2a462f97b1d691e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreeagent-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 77% Small, 20% Medium

#### What Do G2 Reviewers Say About FreeAgent CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective CRM integration** of FreeAgent, enhancing organization and visibility in their workflows.
- Users appreciate the **flexibility** of FreeAgent CRM, reporting improved organization and efficiency in their CRM cycles.
- Users appreciate the **organization and visibility** of FreeAgent CRM, enhancing their lead management and closure times.
- Users value the **organization efficiency** of FreeAgent CRM, noting improvements in CRM cycles and time to closure.
- Users appreciate the **organization structure** of FreeAgent CRM, which enhances flexibility and visibility in their processes.

##### Cons

- Users feel the need for more **customization options** in FreeAgent CRM, especially for small to medium-sized enterprises.

#### What Are Recent G2 Reviews of FreeAgent CRM?

**["New CRM software for cutting edge life sciences company"](https://www.g2.com/survey_responses/freeagent-crm-review-8250876)**

**Rating:** 4.0/5.0 stars

_— Permveer B._

[Read full review](https://www.g2.com/survey_responses/freeagent-crm-review-8250876)

**["FreeAgent - The Flexible CRM"](https://www.g2.com/survey_responses/freeagent-crm-review-8256788)**

**Rating:** 4.0/5.0 stars

_— Bjorn H._

[Read full review](https://www.g2.com/survey_responses/freeagent-crm-review-8256788)

#### What Are G2 Users Discussing About FreeAgent CRM?

- [What is FreeAgent CRM used for?](https://www.g2.com/discussions/what-is-freeagent-crm-used-for)

### [EspoCRM](https://www.g2.com/products/espocrm/reviews)

Open Source CRM application that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities - all in an easy and intuitive interface.

**Average Rating:** 4.5/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate EspoCRM?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind EspoCRM?

- **Seller:** [EspoCRM](https://www.g2.com/sellers/espocrm)
- **Year Founded:** 2014
- **HQ Location:** Chernivtsi, Ukraine
- **Twitter:** @EspoCRM  
669 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e1bda799fbc016b5e79b816afd69a151a2c8c87ce38d54594ab9f8e1df7198a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5238217%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 62% Small, 24% Medium

#### What Do G2 Reviewers Say About EspoCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **code-free customization** of EspoCRM, enabling intuitive and efficient workflow creation without technical knowledge.
- Users value the **easy and code-free customization** in EspoCRM, enabling quick adjustments for non-technical users.
- Users appreciate the **code-free automation** in EspoCRM, enabling quick and intuitive workflow customization for non-technical users.
- Users love the **code-free customization** of EspoCRM, enabling intuitive and quick workflow creation for non-technical users.
- Users enjoy the **ease of learning** with EspoCRM, appreciating intuitive customization and quick workflow creation without coding.

##### Cons

- Users struggle with **email integration issues** , requiring third-party tools for essential features in EspoCRM.
- Users find that **advanced features require technical expertise** , making effective implementation a challenge for some.
- Users face **integration issues** with EspoCRM, requiring third-party tools for SMS and dynamic segments, complicating processes.
- Users find it difficult that **SMS follow-ups and dynamic segment creation** require third-party tools, complicating lead management.
- Users struggle with **missing features** in EspoCRM, requiring third-party tools for essential follow-up and segmentation tasks.

#### What Are Recent G2 Reviews of EspoCRM?

**["Tailor-Made for Data Privacy, But Lacks Advanced Analytics"](https://www.g2.com/survey_responses/espocrm-review-12930345)**

**Rating:** 4.0/5.0 stars

_— Thurston B._

[Read full review](https://www.g2.com/survey_responses/espocrm-review-12930345)

**["Highly Customizable CRM Perfect for Design Workflows"](https://www.g2.com/survey_responses/espocrm-review-12912527)**

**Rating:** 4.0/5.0 stars

_— Bo L._

[Read full review](https://www.g2.com/survey_responses/espocrm-review-12912527)

#### What Are G2 Users Discussing About EspoCRM?

- [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) - 1 comment
- [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) - 1 comment
- [How do you use ESPO CRM?](https://www.g2.com/discussions/how-do-you-use-espo-crm)
- [Is EspoCRM legit?](https://www.g2.com/discussions/is-espocrm-legit)

### [vtenext](https://www.g2.com/products/vtenext/reviews)

vtenext is the Open Source, AI-Native CRM that allows you to: - Manage all business areas by centralizing information and integrating with your company's existing software ecosystem - Automate your business processes thanks to its built-in BPM engine - Harness the power of AI Agents and Kitt: the virtual assistant you can ask to provide information or perform specific actions Simple module and field creation directly from the interface. Focus on data sovereignty: choose whether to use vtenext in the cloud or install it on your own servers. Perfect as a standalone solution or as part of a more complex infrastructure, it seamlessly integrates with any type of business software and tool, such as ERPs, switchboards, e-commerce platforms, calendars, WhatsApp, digital signatures, and more. vtenext brings over 20 years of experience and is trusted by around 2,000 companies of all sizes—from small businesses to multinationals—proving its reliability and flexibility.

**Average Rating:** 4.6/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate vtenext?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.8/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind vtenext?

- **Seller:** [vtenext](https://www.g2.com/sellers/vtenext)
- **Year Founded:** 2011
- **HQ Location:** Milano, Lombardia
- **Twitter:** @vtenext  
28 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c1d5fb7c84379cef49e7a3ff2d60cb7fa7df7f44c132f4d703f65cb762ee5e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvtenext%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 64% Small, 31% Medium

#### What Do G2 Reviewers Say About vtenext?

_AI-generated summary from verified user reviews_

##### Pros

- Users find VTENEXT's **easy customization** features invaluable for tailoring the system to meet unique business needs.
- Users appreciate the **responsive customer support** of vtenext, which enhances their experience and project implementation.
- Users praise the **flexibility** of VTE, enabling personalized solutions tailored to unique company needs and processes.
- Users appreciate the **feature richness** of vtenext, highlighting its easy customization and daily usability.
- Users value the **intuitive simplicity** of vtenext, enabling efficient customization and enhancing productivity without complexity.

##### Cons

- Users find **limited customization options** frustrating, often requiring costly technical support for necessary adjustments.
- Users find the **limited features** of vtenext restrictive, often needing technical support for basic modifications.
- Users find some features **difficult to understand** and experience challenges with self-implemented customization.
- Users find the **additional costs** for personalization and updates of vtenext to be overly expensive and limiting.
- Users feel the **overwhelming experience** with VTE stems from complex IT policies limiting software utilization.

#### What Are Recent G2 Reviews of vtenext?

**["Powerful, Flexible Solution that helped digitize 50+ Company Processes"](https://www.g2.com/survey_responses/vtenext-review-12555397)**

**Rating:** 4.0/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/vtenext-review-12555397)

**["VTENEXT: A flexible and process-oriented CRM platform"](https://www.g2.com/survey_responses/vtenext-review-12789891)**

**Rating:** 5.0/5.0 stars

_— Marco M._

[Read full review](https://www.g2.com/survey_responses/vtenext-review-12789891)

### [Bluwave CRM](https://www.g2.com/products/bluwave-crm/reviews)

BluWave CRM Software involves using software to radically streamline all phases of the sales process, minimizing the time that sales staff require to spend on each phase.

**Average Rating:** 4.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Bluwave CRM?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.5/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Bluwave CRM?

- **Seller:** [Bluwave](https://www.g2.com/sellers/bluwave)
- **Year Founded:** 2011
- **HQ Location:** Johannesburg, ZA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80561f66d5b0710e88edb4485fa3d6f215fceecd9db39b62f5de526bb447084e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5099794&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Large, 39% Medium

#### What Are Recent G2 Reviews of Bluwave CRM?

**["A Customer Relationship Management Tool that Has Been Working Impressively for Us"](https://www.g2.com/survey_responses/bluwave-crm-review-9480343)**

**Rating:** 5.0/5.0 stars

_— Bildad K._

[Read full review](https://www.g2.com/survey_responses/bluwave-crm-review-9480343)

**["Bluwave CRM Has Effective Features that Work Impressively for Us"](https://www.g2.com/survey_responses/bluwave-crm-review-9495589)**

**Rating:** 5.0/5.0 stars

_— Hezron B._

[Read full review](https://www.g2.com/survey_responses/bluwave-crm-review-9495589)

#### What Are G2 Users Discussing About Bluwave CRM?

- [What is Bluwave CRM used for?](https://www.g2.com/discussions/what-is-bluwave-crm-used-for)

### [vcita](https://www.g2.com/products/vcita/reviews)

vcita: All-in-one business management solution designed to help busy business owners stay organized and deliver exceptional client experiences. vcita is a comprehensive business management software designed to empower small and medium-sized businesses with digital tools to automate administrative tasks and deliver exceptional client experiences. With vcita, business owners can streamline operations, save time, and drive growth through smart automation and seamless integration. Key Features of vcita’s All-in-One Solution: • CRM & Client Management: Easily manage client information, communication history, and track interactions with customizable client cards and workflows. • Payment Collection & Invoicing: Automate billing, estimates, invoicing, and payment collection to ensure getting paid on time 3x faster. • Online Scheduling & Calendar Management: Let clients schedule appointments 24/7,keeping your and your staff’s calendar full with automated reminders and meeting confirmations. • SMS & Email Marketing: Run targeted campaigns and automated follow-ups via SMS and email campaigns to nurture relationships and retain clients. • Lead Capture: Securely capture new leads directly from your website, ensuring seamless integration into your CRM and business flow.. • Client Portal: Let your clients book, pay, send messages and share documents through a secure and branded client portal - any time, from any device. • Documents & Files Management: Store, share, and manage documents securely in one place for easy access. • Automated Reminders: Set reminders for clients and staff to ensure no appointment or payment is missed. • Marketing Automation: Engage clients with automated SMS and email campaigns, saving you time and effort on routine communications. Latest Updates: • BizAI -AI assistant: A fully integrated AI-powered business advisor that offers personalized insights and automates tasks like scheduling, client communication. It learns from user feedback and business data to provide tailored recommendations, allowing business owners to stay in control. • Facebook Messenger Integration: Capture leads directly from Facebook Messenger and integrate them into your CRM, making communication with prospects more seamless. • Multi-Service Scheduling: Schedule multiple services within a single client appointment, allowing for easier management of complex client needs. • Calls & Texting App: New integration allows businesses to manage both calls and text messages from a single business phone number, streamlining communication and offering features like call recording, missed call logs, and custom greetings. • Payment Workflows: New streamlined payment workflows allow businesses to charge clients directly from the service catalog, providing a POS-like experience for quicker payments. Why Choose vcita? Join over 100,000 businesses globally using vcita to automate tasks, improve client relationships, and grow their business. Whether you’re looking to streamline billing, enhance marketing efforts, or offer a better client experience, vcita delivers a powerful, easy-to-use solution that covers it all.

**Average Rating:** 4.5/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate vcita?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.2/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.7/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind vcita?

- **Seller:** [vcita](https://www.g2.com/sellers/vcita)
- **Year Founded:** 2010
- **HQ Location:** St. Petersburg Florida
- **Twitter:** @vCita  
1,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c8add0ce36b69183c81d5250f6d26a15ecbe1fcfdedf21fcbf3ea6f4a400ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1816111%2F&secure%5Burl_type%5D=linkedin_company_website)  
150 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Alternative Medicine, Marketing and Advertising
- **Company Size:** 86% Small, 11% Medium

#### What Do G2 Reviewers Say About vcita?

_AI-generated summary from verified user reviews_

##### Pros

- Users find vCita's **ease of use** exceptional, simplifying client bookings and enhancing schedule management effortlessly.
- Users appreciate the **automated reminders and confirmations** that streamline client management and enhance overall efficiency.
- Users value the **exceptional customer support** from Vcita, noting quick responses and helpful assistance for their needs.
- Users admire the **seamless integration** with websites and calendars, enhancing the booking experience for clients.
- Users appreciate the **seamless integrations** with websites and calendars, enhancing appointment booking and client interaction.

##### Cons

- Users face **integration issues** with vcita, struggling with syncing calendars and requiring additional apps for task management.
- Users express a desire for **missing features** like partial refunds and better integration with task management tools.
- Users find vcita **expensive** , needing to upgrade for basic features and facing limits on document uploads.
- Users face a **lack of integration** with other services, complicating workflow and task management on vcita.
- Users experience significant **linking issues** with vcita, causing confusion and inconsistency between platforms, affecting usability.

#### What Are Recent G2 Reviews of vcita?

**["Outstanding backend system transformed my business"](https://www.g2.com/survey_responses/vcita-review-9522081)**

**Rating:** 5.0/5.0 stars

_— Neil D._

[Read full review](https://www.g2.com/survey_responses/vcita-review-9522081)

**["A god-send for our non-profit community mental health service"](https://www.g2.com/survey_responses/vcita-review-12206525)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/vcita-review-12206525)

#### What Are G2 Users Discussing About vcita?

- [What does Vcita do?](https://www.g2.com/discussions/what-does-vcita-do)
- [Does vcita have an app?](https://www.g2.com/discussions/does-vcita-have-an-app)
- [How does vcita work?](https://www.g2.com/discussions/how-does-vcita-work)
- [What is vcita used for?](https://www.g2.com/discussions/what-is-vcita-used-for) - 1 upvote

### [Prophet CRM](https://www.g2.com/products/prophet-crm/reviews)

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell. With more timely and thorough entry of sales activity data, sales managers gain valuable insight regarding your customers, sales team and sales processes. Combine Prophet CRM's unique Outlook integration with it's comprehensive suite of sales automation and workflow tools, customizable fields, reports, dashboards, and analytics, and you have a powerful application that will drive your business to higher levels of success. Contact us to discover how we partner with you to drive your success.

**Average Rating:** 4.1/5.0

**Total Reviews:** 193

#### How Do G2 Users Rate Prophet CRM?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.6/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Prophet CRM?

- **Seller:** [Avidian Technologies](https://www.g2.com/sellers/avidian-technologies)
- **Year Founded:** 2002
- **HQ Location:** Bellevue, Washington
- **Twitter:** @ProphetCRM  
643 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e12d9fb41387700bbf5ddf293d7149663d387d81d8e492506227abb26d708be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67284%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Financial Services, Construction
- **Company Size:** 67% Small, 27% Medium

#### What Are Recent G2 Reviews of Prophet CRM?

**["Efficient CRM with Stellar Outlook Integration, Needs Bulk Actions"](https://www.g2.com/survey_responses/prophet-crm-review-12985100)**

**Rating:** 4.0/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/prophet-crm-review-12985100)

**["Excellent CRM"](https://www.g2.com/survey_responses/prophet-crm-review-6623141)**

**Rating:** 5.0/5.0 stars

_— Yasmine J._

[Read full review](https://www.g2.com/survey_responses/prophet-crm-review-6623141)

#### What Are G2 Users Discussing About Prophet CRM?

- [What is Prophet CRM used for?](https://www.g2.com/discussions/what-is-prophet-crm-used-for)

### [SuiteCRM](https://www.g2.com/products/suitecrm/reviews)

SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is open source and so it’s completely FREE to use, with no limitations on users.

**Average Rating:** 4.2/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate SuiteCRM?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SuiteCRM?

- **Seller:** [SuiteCRM](https://www.g2.com/sellers/suitecrm-1076b753-26a9-46cd-b656-22f4b061c6c6)
- **Year Founded:** 2005
- **HQ Location:** Stirling, United Kingdom
- **Twitter:** @SuiteCRM  
3,504 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=223ac434d1f8aef334b86d2b19ab9d9496e5450f49f28e299a8c5a57afa9f73d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuitecrm-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Small, 29% Medium

#### What Do G2 Reviewers Say About SuiteCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **100% open-source customizability** of SuiteCRM, seamlessly adapting it to suit their specific business needs.
- Users appreciate the **ease of use** in SuiteCRM, highlighting its intuitive setup and customization capabilities for all teams.
- Users value the **easy customization** of SuiteCRM, enabling tailored solutions for diverse business needs without vendor lock-in.
- Users find the **easy setup** of SuiteCRM simplifies initial use and enhances overall productivity and efficiency.
- Users value the **affordability** of SuiteCRM, benefiting from customizable solutions without additional licensing fees.

##### Cons

- Users find the **poor design** of SuiteCRM lacks modernity, making the interface feel outdated and less intuitive.
- Users face **integration issues** with SuiteCRM, hindering the optimization of advanced features and user experience.
- Users find the **learning curve steep** , particularly due to an outdated interface and complex setup requirements.
- Users find the SuiteCRM interface **not intuitive** , especially for new users navigating complex modules and features.
- Users report that SuiteCRM is **not user-friendly** , citing a clunky interface and slow mobile app performance.

#### What Are Recent G2 Reviews of SuiteCRM?

**["SuiteCRM Gives Us Control with Flexible Dashboards and Solid Integrations"](https://www.g2.com/survey_responses/suitecrm-review-12846054)**

**Rating:** 4.0/5.0 stars

_— Vipul K._

[Read full review](https://www.g2.com/survey_responses/suitecrm-review-12846054)

**["Making Follow Ups, Activity Tracking, and Work Records Easier to Handle"](https://www.g2.com/survey_responses/suitecrm-review-12892013)**

**Rating:** 4.5/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/suitecrm-review-12892013)

#### What Are G2 Users Discussing About SuiteCRM?

- [How much does SugarCRM cost?](https://www.g2.com/discussions/suitecrm-how-much-does-sugarcrm-cost)
- [What is SugarCRM software?](https://www.g2.com/discussions/what-is-sugarcrm-software)
- [How do I set up SuiteCRM?](https://www.g2.com/discussions/how-do-i-set-up-suitecrm)
- [Is SuiteCRM free?](https://www.g2.com/discussions/is-suitecrm-free)

### [Leadscore.io](https://www.g2.com/products/leadscore-io/reviews)

Leadscore is an affordable CRM platform offering sales & marketing automation solutions designed for small companies.

**Average Rating:** 4.0/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Leadscore.io?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Leadscore.io?

- **Seller:** [Interact.io](https://www.g2.com/sellers/interact-io)
- **Year Founded:** 2013
- **HQ Location:** Berlin
- **Twitter:** @interact\_io  
221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Small, 37% Medium

#### What Do G2 Reviewers Say About Leadscore.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Leadscore.io to be **user-friendly and efficient** , making it easy for anyone to start quickly.
- Users value the **automation features** of Leadscore.io, which simplify lead qualification and enhance sales alignment globally.
- Users value the **streamlined and user-friendly setup** of Leadscore.io, making it easy to get started quickly.
- Users find Leadscore.io to be an **efficient tool** for CRM, allowing quick understanding and effective data management.
- Users value the **AI-driven lead qualification** of Leadscore.io, enhancing alignment between marketing and sales for global teams.

##### Cons

- Users note the **incomplete information** in Leadscore.io’s intent data, particularly for APAC and EU markets, affecting accuracy.
- Users find the **initial investment** for Leadscore.io to be relatively high, posing challenges for small businesses.
- Users find **integration issues** with Leadscore.io, making it less seamless compared to other CRMs.
- Users find Leadscore.io's **outdated interface** and integration challenges hinder its overall user-friendliness.

#### What Are Recent G2 Reviews of Leadscore.io?

**["Leadscore.io: Data-Driven Lead Scoring That Boosts Sales Efficiency"](https://www.g2.com/survey_responses/leadscore-io-review-12904575)**

**Rating:** 4.0/5.0 stars

_— Karthick P._

[Read full review](https://www.g2.com/survey_responses/leadscore-io-review-12904575)

**["Essential for Efficient B2B Lead Management"](https://www.g2.com/survey_responses/leadscore-io-review-12479392)**

**Rating:** 4.0/5.0 stars

_— Amit B._

[Read full review](https://www.g2.com/survey_responses/leadscore-io-review-12479392)

#### What Are G2 Users Discussing About Leadscore.io?

- [What is Leadscore.io used for?](https://www.g2.com/discussions/what-is-leadscore-io-used-for)

### [Endear](https://www.g2.com/products/endear/reviews)

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Endear?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Workflow Capability:** 7.9/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.9/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Endear?

- **Seller:** [Endear](https://www.g2.com/sellers/endear)
- **Company Website:** www.endearhq.com
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=959d6a35380993413349cfd27b76785e97d178a11b06708ab07d359d62a0c0cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fendear&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 56% Medium, 38% Small

#### What Do G2 Reviewers Say About Endear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively.
- Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation.
- Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively.
- Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively.
- Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement.

##### Cons

- Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs.
- Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively.
- Users find the platform lacks **missing features** like more organization options and better email selection capabilities.
- Users find the **template issues** limiting, citing complications in searching and a lack of customization options.
- Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first.

#### What Are Recent G2 Reviews of Endear?

**["Easy to Use and Responsive to Customer Feedback"](https://www.g2.com/survey_responses/endear-review-12772708)**

**Rating:** 4.0/5.0 stars

_— Jason L._

[Read full review](https://www.g2.com/survey_responses/endear-review-12772708)

**["Effortless Clientelling with Stellar Support"](https://www.g2.com/survey_responses/endear-review-12746677)**

**Rating:** 5.0/5.0 stars

_— Cristina E._

[Read full review](https://www.g2.com/survey_responses/endear-review-12746677)

#### What Are G2 Users Discussing About Endear?

- [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment
- [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment

### [BSI Customer Suite](https://www.g2.com/products/bsi-business-systems-integration-bsi-customer-suite/reviews)

BSI Software is Europe's leading CRM and Customer Experience platform for organizations that want to design, automate, and continuously optimize customer relationships. With the BSI Customer Suite, we bring together CRM, Customer Data Platform (CDP), Marketing Automation, Sales, Service, Customer Engagement, and AI in a single modular platform—seamlessly integrated and designed to support the entire customer journey. BSI delivers a true end-to-end customer suite. All customer data, processes, and interactions are unified on one shared platform, providing a real-time 360-degree customer view, eliminating data silos, and enabling consistent customer experiences across every touchpoint—from the very first interaction to long-term customer loyalty. A key differentiator is our deep industry expertise. Our solutions are developed in close collaboration with industry specialists who understand the unique challenges of their markets from first-hand experience. This results in preconfigured industry solutions for Banking, Insurance, Healthcare, Retail, and Energy & Utilities. With BSI Elements, organizations benefit from proven best practices, predefined customer journeys, industry-specific KPIs, and built-in regulatory requirements. This significantly reduces implementation effort while accelerating time-to-value. As a European software provider, BSI stands for digital sovereignty. Organizations retain full control over their data within the European legal framework. Our platform is GDPR-compliant, cloud-agnostic, and designed to meet the highest standards of security, compliance, and governance. This is particularly valuable for highly regulated industries, where transparency and trust are critical. With our «AI by Design» approach, artificial intelligence is not an add-on—it is deeply embedded into every customer-facing process. Organizations can choose from more than 70 AI models and securely integrate them into their existing workflows. Intelligent Customer Agents support employees with lead management, campaign orchestration, customer service, proposal generation, and many other tasks—all while maintaining full control, ensuring security, and preventing data from leaving the European jurisdiction. BSI combines the power of a modern customer suite with the flexibility to adapt to individual business requirements. Instead of relying on extensive custom development, organizations can rapidly configure industry-specific processes and use cases. The result is stronger customer relationships, greater operational efficiency, and a platform that seamlessly unifies Customer Experience, CRM, and AI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate BSI Customer Suite?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Workflow Capability:** 7.9/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.6/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BSI Customer Suite?

- **Seller:** [BSI Business Systems Integration](https://www.g2.com/sellers/bsi-business-systems-integration)
- **Year Founded:** 1996
- **HQ Location:** Baden, CH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e571866c384094ec9708fdc0e0eecbbb90516ee53d45a64afbfaf5721dc84617&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F41907&secure%5Burl_type%5D=linkedin_company_website)  
566 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Small

#### What Do G2 Reviewers Say About BSI Customer Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive and user-friendly design** of BSI Software, making daily tasks efficient and streamlined.
- Users appreciate the **organizational efficiency** of BSI Software, enabling better teamwork, reduced manual work, and improved communication.
- Users appreciate the **quick and helpful customer support** of BSI Software, enhancing their overall experience significantly.
- Users find the **easy setup** of BSI Software to be hassle-free, enabling quick and efficient onboarding.
- Users value the **easy tracking** capabilities of BSI Software, enhancing organization and collaboration across teams effortlessly.

##### Cons

- Users struggle with the **steep learning curve** of BSI Software, finding it complex and not intuitive for new users.
- Users express concerns about the **not user-friendly** interface, making navigation and adoption challenging and frustrating.
- Users experience **bugs and slow performance** in BSI Software, affecting their overall satisfaction with the product.
- Users note a **lack of broader customization** options in BSI Software, limiting their ability to tailor the experience.
- Users often experience **slow loading** times with BSI Software, which hampers efficiency in crucial workflow moments.

#### What Are Recent G2 Reviews of BSI Customer Suite?

**["Strong Compliance & Structured Workflows for Regulated Teams"](https://www.g2.com/survey_responses/bsi-customer-suite-review-12221146)**

**Rating:** 4.0/5.0 stars

_— Lucy L._

[Read full review](https://www.g2.com/survey_responses/bsi-customer-suite-review-12221146)

**["Boosts Team Collaboration and Data Management"](https://www.g2.com/survey_responses/bsi-customer-suite-review-12289635)**

**Rating:** 4.5/5.0 stars

_— Prashant M._

[Read full review](https://www.g2.com/survey_responses/bsi-customer-suite-review-12289635)

#### What Are G2 Users Discussing About BSI Customer Suite?

- [What are the main purposes CRM software is used for?](https://www.g2.com/discussions/bsi-crm-what-are-the-main-purposes-crm-software-is-used-for) - 2 comments
- [What are the main purposes CRM software is used for?](https://www.g2.com/discussions/what-are-the-main-purposes-crm-software-is-used-for)
- [What does CRM software include?](https://www.g2.com/discussions/what-does-crm-software-include)
- [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/bsi-crm-what-are-the-3-main-elements-of-crm-software)
- [What are some features of CRM?](https://www.g2.com/discussions/bsi-crm-what-are-some-features-of-crm)

- [‹ Prev‹ Prev](/categories/crm?language=maltese&order=g2_score&page=10#product-list)
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Spotlight Categories

[Spend Management Software](https://www.g2.com/categories/spend-management)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[CPQ Software](https://www.g2.com/categories/cpq)

[Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration)

[Webinar Platforms](https://www.g2.com/categories/webinar)

Similar Categories

- [Sales Compensation](/categories/sales-compensation)
- [AI Sales Assistant](/categories/ai-sales-assistant)
- [Auto Dialer](/categories/auto-dialer)
- [Contract Analytics](/categories/contract-analytics)
- [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm)

- [Contract Management](/categories/contract-management)
- [Customer Revenue Optimization](/categories/customer-revenue-optimization)
- [E-Signature](/categories/e-signature)
- [Field Sales](/categories/field-sales)
- [Other Sales](/categories/other-sales)

- [Partnerships Management](/categories/partnerships-management)
- [PreSales](/categories/presales)
- [Quote Management](/categories/quote-management)
- [Revenue AI Platforms](/categories/revenue-ai-platforms)
- [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i)

[Browse CRM Themes](/categories/crm/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated March 5, 2025

Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.

CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.

[CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.

There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.

The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.

To qualify for inclusion in the CRM category, a product must:

- Provide a bounded set of sales-related functions
- Provide lead, contact, account, and opportunity management functions
- Capture and store sales activities and interactions performed
- Consolidate customer history and transactions into a single interface
- Track prospects and contacts throughout the sales pipeline
- Facilitate communication at all phases of the customer lifecycle
- Provide reporting features to track sales performance
- Provide workflow automation capabilities to streamline sales processes
- Integrate functions into a unifying database and platform

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