# Best CRM Software - Page 68 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,099 ### Category Stats (Aug 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 122,100+ Authentic Reviews - 1,099+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=3296&focus%5B%5D=128650&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Close, Bigin by Zoho CRM, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign) **Sponsored** ### Capsule CRM Capsule CRM is a growth-oriented customer relationship management (CRM) tool that empowers salespeople, marketers, and business owners to win more business, retain more clients, and deliver exceptional work. With a focus on simplicity and efficiency, our 10,000+ global customers are attracted by our excellent value and incredible support. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-09T20%3A59%3A25Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1585&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3FhsCtaTracking%3D6bccacb7-2f53-467d-9fd5-5f5b5dbde879%257Caebd9a97-de78-4e9d-b80f-657ae8cf315f%26page%3D68&secure%5Btoken%5D=8b5de9727d2fe97245ce69a572ebee61c5a28ecda25f327a5a1e87d0e3153707&secure%5Burl%5D=https%3A%2F%2Fcapsulecrm.com%2Fcampaign%2Fyour-crm-alternative%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dalternatives&secure%5Burl_type%5D=custom_url) ### [Questy CRM](https://www.g2.com/products/questy-crm/reviews) Questy CRM is a ready-to-use CRM solution for teams that want to manage the full B2B sales cycle in one configurable platform. It brings pipeline management, quoting, orders, invoices, projects, and field sales together in a single system, with ERP-aware reporting and two-way synchronization for customer, product, pricing, stock, order, and invoice data. Built for commercial teams that need structure, visibility, and coordination across sales and operations, the system includes two-way calendar sync, IMAP email integration, mobile apps for iOS and Android, automation rules, and role-based access control. Teams can work from pipelines, tasks, activities, proposals, orders, and projects without switching between separate tools. Key capabilities include Kanban pipelines with custom stages and conversion reporting, account and contact history, quoting and proposal templates, order management, invoicing and payment tracking, and project boards with Agile Kanban and Gantt views. Questy CRM is ERP-aware and designed to extend the reach of your ERP rather than replace it. Bidirectional data flows for inventory, customer history, sales orders, service logs, and financial records can be configured through a custom integration quote. The solution is used by B2B organizations in distribution, manufacturing, services, and field sales that need a CRM tightly connected to ERP-based operations. A 30-day free trial is available. #### Who Is the Company Behind Questy CRM? - **Seller:** [Questy Software](https://www.g2.com/sellers/questy-software) - **Year Founded:** 2002 - **HQ Location:** Poznań, PL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72c1575c214c4330e31d59459a307606247b3f4bb1060be4da94bc78d8aeba12&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquesty-%25C5%2582ukasz-tadyszak%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Quintecia](https://www.g2.com/products/quintecia/reviews) Quintecia est un logiciel CRM et ERP tout-en-un conçu pour les de la PME à l'ETI, B2B françaises. CE QUE FAIT QUINTECIA Quintecia remplace les 4 à 7 outils que la plupart des PME utilisent pour gérer leur activité commerciale. Tout est réuni dans une seule interface : - CRM : gestion du pipeline, suivi des contacts, opportunités commerciales, plans d'actions commerciales - Devis et facturation : création de devis en 3 clics, facturation automatisée (module facturation disponible juin 2026) - Commissionnement : moteur de calcul intégré avec formules personnalisées, objectifs annuels et visibilité en temps réel pour les commerciaux - Interventions terrain : planning techniciens, application mobile à venir, accès au contexte client, rapports. - Support client : ticketing, chat en direct, vue client 360° - Statistiques : tableaux de bord, performance commerciale, analyse financière de chaque service - Stocks et marges, gestion des entrepôts - Gestion des tâches, agenda partagé CE QUI DIFFÉRENCIE QUINTECIA - Commissionnement natif : la plupart des CRM ignorent totalement le commissionnement commercial. Les ERP le facturent en plus. Quintecia en fait une fonctionnalité centrale — fini les tableurs Excel et les litiges en fin de mois. - Vrai tout-en-un : CRM + ERP dans un seul logiciel, pas un assemblage d'intégrations. - Souveraineté française : hébergé en France chez OVHcloud, 100% conforme RGPD. Vos données commerciales restent en France. - Conçu par des commerciaux : Deux amis d'enfance lyonnais, un commercial spécialisé dans l'édition de logiciels et un codeur ont créé le logiciel ultime, rejoints en 2025 par une responsable commerciale en logiciels. Un trio qui se complète parfaitement pour un projet de grande ampleur ! POUR QUI Entreprises B2B de 2 à 250 salariés en France qui veulent consolider leurs outils commerciaux / support / statistiques et interventions en une seule plateforme. Particulièrement adapté aux équipes avec des commerciaux terrain, de la rémunération variable ou des processus de devis complexes avec de la gestion des stocks. TARIFS Programme Pionniers : 49€ HT/utilisateur/mois (tarif garanti à vie). Migration, formation et support prioritaire inclus. Les intervenants externes à votre entreprise auront un accès dédié et offert. #### Who Is the Company Behind Quintecia? - **Seller:** [Quintecia](https://www.g2.com/sellers/quintecia) - **Year Founded:** 2026 - **HQ Location:** Lyon, FR - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e3f7c5d2358c01b5ad68e791203ac1fabf8056cbd93555efc2c772dd4ee1933&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fquintecia-logiciel%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Radley CRM](https://www.g2.com/products/radley-crm/reviews) Radley – simple, human CRM for early-stage founders. Automates follow‑ups and centralises conversations in one light workspace. #### Who Is the Company Behind Radley CRM? - **Seller:** [Radley](https://www.g2.com/sellers/radley) - **HQ Location:** Southfield, US - **Twitter:** @radleysolutions 287 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33752c5abd4e5bed9102fbbae14382643ba5471be4403fce5cf8dc22fd10af98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fradley-corporation&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® ### [RakanSales](https://www.g2.com/products/rakansales/reviews) RakanSales is an AI-powered sales automation CRM designed for SMEs and growing sales teams. It centralises customer conversations and leads from channels such as WhatsApp, Facebook Messenger, Instagram, email and website live chat into one unified inbox. The platform helps teams manage leads through Kanban sales pipelines, automate follow-ups and lead assignments, prioritise opportunities with lead scoring, and track sales performance through real-time dashboards. RakanSales reduces repetitive work, improves response times and helps businesses close deals faster. #### Who Is the Company Behind RakanSales? - **Seller:** [VeecoTech](https://www.g2.com/sellers/veecotech) - **Year Founded:** 2011 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8939e4032b2baadd1bfb41ac04a10571c54b5adc9ff84308b0db9f235238baec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveecotech&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® ### [Ralivi](https://www.g2.com/products/ralivi/reviews) Ralivi is a CRM built for small teams who don't have time to manually update a CRM. Instead of logging every email and call yourself, Ralivi connects to your Gmail or Outlook and watches your conversations automatically. It detects when deals go quiet, flags leads that haven't replied, and gives you a daily action list of exactly who needs attention. Every morning you get a prioritised list: - Leads who haven't replied in 3+ days - Quotes sent with no response - New replies you haven't opened yet - Meetings coming up that need prep No data entry. No duplicate work. Just connect your inbox once and Ralivi tells you what to do next. Built for agencies, consultants, freelancers, and small sales teams who've outgrown spreadsheets but don't want the complexity of Salesforce or HubSpot. Key features: - Email and calendar sync (Gmail, Outlook, Google Calendar) - Automatic deal detection from conversations - Cold lead alerts when conversations go silent - Daily action list with prioritised follow-ups - Pipeline view with full conversation context - Mobile app for iOS and Android #### Who Is the Company Behind Ralivi? - **Seller:** [Ralivi](https://www.g2.com/sellers/ralivi) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6bb862752393b4750d0ed1e8b2a6772d6b0ea97f87c8c9df608e83a490f5a4fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fralivi%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Rapitek CRM](https://www.g2.com/products/rapitek-crm/reviews) Rapitek CRM is an enterprise CRM platform built by a team with 10+ years of CRM industry experience and 200+ enterprise implementations. Designed specifically for the Turkish and Middle Eastern markets, it offers native WhatsApp Business API integration, KVKK-compliant data hosting on private VDS servers, and full Turkish/English/Arabic language support. Key capabilities include sales pipeline management, lead tracking, marketing automation, customer service tools, and AI-powered analytics. The platform features 15+ ready-made integrations (SAP, Oracle, Logo, Netsis, Parasut, WhatsApp, Slack, Teams, Zoom) and custom API connectivity. Rapitek CRM differentiates through its implementation-first approach: every deployment includes setup, customization, data migration, and team training — completed in 2-4 weeks rather than months. Pricing is transparent with no hidden costs, and direct WhatsApp support with \<10 minute response times is included for all customers. #### Who Is the Company Behind Rapitek CRM? - **Seller:** [Rapitek](https://www.g2.com/sellers/rapitek) - **Year Founded:** 2018 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fd773e71a592266e95f55a5a0635a49154e80bd1ca8417848c9b40d5c9d512c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frapitek%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [RCF Orthinas](https://www.g2.com/products/rcf-orthinas/reviews) Orthinas is an AI-powered, all-in-one CRM built for ambitious UK small and medium businesses. It unifies sales, marketing, customer service, and operations to provide a 360° view of every customer—no more juggling multiple tools. With local support, GDPR compliance, and affordable pricing, Orthinas empowers teams to streamline processes, boost revenue, and scale without enterprise complexity. #### Who Is the Company Behind RCF Orthinas? - **Seller:** [Orthinas](https://www.g2.com/sellers/orthinas) - **Year Founded:** 2024 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e88f8c0a87df5b28044bc7b614ea0b11ba20003edf5d2a5688e9fd258c2256c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forthinas%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Reachly](https://www.g2.com/products/reachly/reviews) Reachly is a CRM and sales pipeline management platform built specifically for sales teams in the UAE and GCC region. Sales reps manage leads, log calls, track follow-ups, and communicate with prospects — all from a mobile app or web dashboard. Managers get real-time visibility into team performance, pipeline value, and activity across every stage. Built for the GCC market with full Arabic and English support, AED currency, right-to-left interface, and workflows designed around how business is done in the region. Key features: lead management, 7-stage pipeline tracking, activity timeline, notes and call logging, team leaderboard, follow-up scheduling, AI-assisted message drafting, CSV import, role-based access, and team performance reports. Available on Android with a web dashboard for managers. Trusted by sales teams in real estate, insurance, logistics, recruitment, and IT services across the UAE. #### Who Is the Company Behind Reachly? - **Seller:** [Zworks Technologies](https://www.g2.com/sellers/zworks-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Realtech CRM](https://www.g2.com/products/realtech-crm/reviews) RealTech CRM as an AI-powered CRM for SMBs with lead management, call automation, lead scoring, and AI agent workflows. #### Who Is the Company Behind Realtech CRM? - **Seller:** [Howdy Analytics](https://www.g2.com/sellers/howdy-analytics) - **Year Founded:** 2018 - **HQ Location:** Columbus, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=414ecbd277e16b5b510c1a2c496b7516b63a6a03442ada303f7c1db2f6a9b4e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhowdyanalytics&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Revora](https://www.g2.com/products/revora-2026-08-03/reviews) Revora is a Hebrew-language business management platform built for solopreneurs and small businesses in Israel. It combines CRM, finances, sales, and content in one place, managed through WhatsApp. Revora היא מערכת ניהול עסקי בעברית שנבנתה לעצמאים ולעסקים קטנים בישראל. במקום לפזר את העבודה בין כמה כלים, מנהלים ב-Revora את הלקוחות, המכירות, הפיננסים והתוכן במקום אחד. בלב המערכת עומד נעם, יועץ AI שזמין בוואטסאפ מסביב לשעון. אפשר לתעד לקוח, לעדכן עסקה, לשאול לאיזה ליד כדאי לחזור או לבקש תסריט מכירה, הכל בהודעה אחת שנשמרת אוטומטית ב-CRM. #### Who Is the Company Behind Revora? - **Seller:** [Revora](https://www.g2.com/sellers/revora-2026-08-03) - **Year Founded:** 2025 - **HQ Location:** Petach tikva, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d82ede37136e2267f6d34280f48418004cea040e6bf1745124ec565e2d4fb29&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevora-sell-smarter&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Rework.com](https://www.g2.com/products/rework-com/reviews) The Rework Platform empowers businesses to become high-output organizations by streamlining and optimizing their work, processes, and expenditures. Over centuries of business evolution, Operational Excellence never goes out of fashion. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Rework.com? - **Seller:** [Rework.com](https://www.g2.com/sellers/rework-com) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3e787a77cd5fbfc9bb3789d199351ec1c03c3de41abd6a1b390b197e323021&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frework-com%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Rework.com? **["Rework is Our Team’s New Superhero"](https://www.g2.com/survey_responses/rework-com-review-9413017)** **Rating:** 5.0/5.0 stars _— Jose G._ [Read full review](https://www.g2.com/survey_responses/rework-com-review-9413017) ### [Riibase CRM](https://www.g2.com/products/riibase-crm/reviews) Leading CRM Platform for Multi-Industry Growth We build intelligent tools that help businesses of every size and industry manage customer relationships, close more deals, and grow with confidence. Riibase is a comprehensive CRM platform built for businesses of all sizes across industries. Our mission is to empower organisations to build stronger customer relationships through intelligent automation, insightful analytics, and seamless integration. Trusted by 300+ businesses globally across e-commerce, insurance, healthcare, and more. Industry-specific solutions with built-in features tailored for your vertical. Continuous innovation - AI-powered insights, automation, and integrations. Discover the full suite of Riibase tools — from lead management to AI-powered analytics, we have everything your business needs to thrive. #### Who Is the Company Behind Riibase CRM? - **Seller:** [Riibase](https://www.g2.com/sellers/riibase) - **Year Founded:** 2023 - **HQ Location:** Sharjah, AE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b3924458879a989ea57cd79cafe7d177d9fbffb4f343eb51297c8df915d049c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Friibase&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Rolodex](https://www.g2.com/products/rolodex/reviews) Rolodex is a relationship intelligence platform built to help teams consolidate, organize, and act on their collective network. Headquartered in San Francisco, Rolodex was developed by the team behind Dex (a personal CRM), extending its relationship-centric approach to collaborative workspaces. While Dex helps individuals manage their relationships, Rolodex is purpose-built for small and mid-sized teams. The product has steadily grown since launch, with users across sales, venture capital, consulting, and executive teams. Rolodex integrates with LinkedIn, Gmail, Outlook, and calendar tools to automatically sync contacts, meetings, emails, and activity history. Users can enhance contacts with tags, custom fields, and notes, then organize them into lists or visualize them using tools like Board View, Map View, and Org Charts. Shared workspaces give teams full visibility into their collective network, while smart features like “Keep in Touch” reminders and team activity tracking help ensure that important relationships are nurtured over time. The primary value of Rolodex is its ability to unlock team-wide relationship knowledge—helping users uncover warm introductions, avoid crossed wires, and stay aligned on key contacts. It replaces scattered spreadsheets and siloed address books with one centralized, collaborative network. Whether you’re managing partners, investors, customers, or internal stakeholders, Rolodex gives you a single place to coordinate outreach, track engagement, and drive better outcomes through relationships. #### Who Is the Company Behind Rolodex? - **Seller:** [Rolodex](https://www.g2.com/sellers/rolodex) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=137c28ab609b333170419580212df7eaf65285f44715ad6d866a9a421cb8674d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frolodexcrm%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Roundesk](https://www.g2.com/products/roundesk/reviews) Roundesk : La plateforme CX unifiée pour les centres de contact modernes Fondée sur une vision intégrée de l’expérience client, Roundesk est la première plateforme CX unifiée conçue pour les centres de contact exigeants. Elle centralise téléphonie cloud, quality monitoring, gouvernance & conformité et gestion omnicanal dans un seul cockpit intelligent, nativement intégré – sans dépendance à des modules tiers. Avec Roundesk, les équipes service client, ventes et conformité pilotent toutes leurs interactions depuis une interface unique, synchronisée avec leurs outils métiers (CRM, helpdesk, ERP), pour une expérience client fluide, sécurisée et performante. Pourquoi choisir Roundesk ? Une plateforme 100 % unifiée : Contrairement aux solutions modulaires ou agrégées, Roundesk est conçue nativement intégrée : plus de silos, plus de décalages entre outils. Qualité, conformité, voix et canaux digitaux fonctionnent en parfaite synergie. Conforme dès le premier appel : Grâce à Roundesk GRC, respectez RGPD, DDA, MiFID II ou toute autre réglementation sectorielle avec traçabilité totale, centralisation des preuves et réduction des risques opérationnels – un atout décisif pour les secteurs réglementés (banque, assurance, santé, énergie). CX pilotée par la donnée : Le module Roundesk Quality permet un monitoring intelligent des interactions : écoutes ciblées, scoring automatisé, feedback structuré et coaching personnalisé. Résultat : amélioration continue de la satisfaction client (CSAT, NPS) et de la performance agent. Omnicanalité réelle, pas juste multi-canal : Gérez voix, email, chat, SMS et messagerie dans un même fil de discussion, avec un historique client unifié et une vision 36 0 à chaque interaction. Vos agents voient l’ensemble du parcours client, quel que soit le canal d’entrée. Intégrations fluides et ouvertes : Roundesk s’interface nativement avec les principaux CRM (Salesforce, HubSpot, Microsoft Dynamics), helpdesks (Zendesk, Freshdesk) et outils métiers via API RESTful, webhooks et connecteurs prêts à l’emploi. Cloud natif, sans infrastructure : Solution 100 % cloud, Roundesk ne nécessite aucun matériel ni maintenance IT. Déploiement en quelques heures, montée en charge instantanée, et qualité audio HD garantie grâce à une infrastructure européenne certifiée. Fonctionnalités clés Roundesk Voice – Téléphonie & Call Center intelligent Appels entrants et sortants avec numéros locaux et internationaux Routage intelligent (ACD) et file d’attente dynamique Supervision en temps réel avec tableaux de bord live Enregistrement automatique et analytics conversationnels Roundesk Quality – Monitoring qualité natif Ecoutes aléatoires ou ciblées (mots-clés, émotions, conformité) Grilles de scoring personnalisables par métier ou réglementation Feedback et plans d’action directement dans la plateforme Reporting qualité versus performance commerciale Roundesk GRC – Gouvernance, Risque & Conformité Conservation légale et sécurisée de toutes les interactions Gestion des consentements et droits des clients (RGPD, droit à l’oubli) Audit trail complet et export de preuves certifiées Alertes en temps réel sur écarts de conformité Omnicanal unifié – Une seule vue client Gestion centralisée de voix, email, chat, SMS et messagerie Historique unifié avec contexte (appels, tickets, commandes, notes) Transfert fluide entre canaux sans perte d’information Disponibilité agent synchronisée sur tous les points de contact Tableaux de bord et analytics avancés KPIs personnalisables (NPS estimé, taux de résolution, conformité, etc.) Alertes proactives sur dérive de performance ou risque client Export automatisé et partage sécurisé de rapports Idéal pour Centres de contact B2B et B2C souhaitant unifier leurs outils Secteurs réglementés (finance, assurance, santé, énergie, télécom) Equipes CX, qualité, conformité et operations en quête de traçabilité Entreprises en croissance cherchant une solution évolutive et sans dette technique Prêt à transformer votre centre de contact ? Roundesk n’est pas une simple solution de téléphonie : c’est votre plateforme stratégique pour piloter l’expérience client, la performance et la conformité dans un seul endroit. Demandez une démo personnalisée et découvrez comment centraliser, sécuriser et améliorer chaque interaction client. Disponible en SaaS – Hébergé en Europe –  RGPD – API ouverte – Support dédié francophone et anglophone #### Who Is the Company Behind Roundesk? - **Seller:** [Roundesk](https://www.g2.com/sellers/roundesk) - **Year Founded:** 2018 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65a481e78418938d5e618cb50c6fbdef0a2f95478179855cb6c57f4b0e85eaef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froundesk-services%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® - **Phone:** +33 1 76 234 234 ### [RydrexCRM](https://www.g2.com/products/rydrexcrm/reviews) Streamline your business with RydrexCRM - your all-in-one solution for CRM, HRM, finance, and project management. Centralize workflows, automate tasks, and boost growth effortlessly. Start simplifying your operations today - sign up for a free trial and experience the difference! #### Who Is the Company Behind RydrexCRM? - **Seller:** [Rydrex](https://www.g2.com/sellers/rydrex) - **Year Founded:** 2017 - **HQ Location:** Mysore, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54bd37c5fa7ed6fdb1a8850224697132eb6c2adb2bbc85ed44f6738371bcbbf0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frydrexit&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/crm?matchtype=e&order=g2_score&page=67#product-list) - [1](/categories/crm?matchtype=e&order=g2_score#product-list) - [2](/categories/crm?matchtype=e&order=g2_score&page=2#product-list) - … - [64](/categories/crm?matchtype=e&order=g2_score&page=64#product-list) - [65](/categories/crm?matchtype=e&order=g2_score&page=65#product-list) - [66](/categories/crm?matchtype=e&order=g2_score&page=66#product-list) - [67](/categories/crm?matchtype=e&order=g2_score&page=67#product-list) - 68 - [69](/categories/crm?matchtype=e&order=g2_score&page=69#product-list) - [70](/categories/crm?matchtype=e&order=g2_score&page=70#product-list) - [71](/categories/crm?matchtype=e&order=g2_score&page=71#product-list) - [72](/categories/crm?matchtype=e&order=g2_score&page=72#product-list) - [73](/categories/crm?matchtype=e&order=g2_score&page=73#product-list) - [74](/categories/crm?matchtype=e&order=g2_score&page=74#product-list) - [Next ›Next ›](/categories/crm?matchtype=e&order=g2_score&page=69#product-list) Spotlight Categories [Accounting Software](https://www.g2.com/categories/accounting) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More