# Best CRM Software - Page 49 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,084 ### Category Stats (Jul 2026) - **Average Rating:** 4.38/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,700+ Authentic Reviews - 1,084+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=128650&focus%5B%5D=3296&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Bigin by Zoho CRM, Close, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=close&focus%5B%5D=activecampaign) **Sponsored** ### Coevera Coevera: The AI-Native Revenue Platform Built for How Selling Actually Works Today Coevera is the AI-native revenue platform redefining how modern sales organizations operate, collaborate, and grow. Born from more than a decade of CRM innovation as Pipeliner, Coevera represents the next evolution: a purpose-built system designed not to digitize old sales processes, but to reimagine them for an era where AI is a teammate, not a tool. At the heart of Coevera is a simple conviction—traditional CRMs were built for managers to extract data from sellers. Coevera flips that model. It's built for sellers, with AI woven into every workflow to eliminate busywork, surface insight, and accelerate revenue. The result is a platform where reps actually want to log in, managers get the visibility they need without the chase, and leadership gains a real-time understanding of pipeline health, risk, and opportunity. Coevera is powered by Voyager AI, an intelligent engine that continuously learns from your sales motion to deliver predictive guidance, contextual recommendations, and automated execution. The Collaborator transforms the CRM from a system of record into a system of engagement—a true AI partner that helps sellers prepare for calls, draft communications, navigate complex deals, and stay ahead of every opportunity. The Automatizer workflow engine removes the manual friction that drains seller productivity, while native Model Context Protocol (MCP) integration ensures Coevera connects seamlessly with the broader AI ecosystem your business already relies on. What truly sets Coevera apart is its commitment to being AI-native, not AI-washed. Unlike legacy platforms that bolt generative features onto decades-old architecture, Coevera was rebuilt from the ground up to make intelligence the default state of the system—not a premium add-on. Every dashboard, pipeline view, and workflow is designed to think alongside you. Coevera also champions visual selling, intuitive navigation, and rapid time-to-value. Implementation is measured in weeks, not quarters. Adoption is high because the experience is built around the seller, not against them. For organizations ready to move beyond the limitations of legacy CRM and embrace a smarter, faster, more human way to sell, Coevera is the platform built for what's next. It's not just a new name—it's a new category. Welcome to AI-native revenue. Coevera. Sales, evolved. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-29T12%3A42%3A36Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1841&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fcoupon_code%3Dcustomerreferral10%26page%3D49&secure%5Btoken%5D=44de7cf069fc740d46744dc33048278211a263f027317ee1bbff395d6c5a9371&secure%5Burl%5D=https%3A%2F%2Fwww.coevera.com%2Fcrm%2Ffree-trial%2Fg2crowd%2F&secure%5Burl_type%5D=custom_url) ### [Samdock](https://www.g2.com/products/samdock/reviews) Samdock is a modern, easy-to-use CRM system for small and medium-sized sales teams. Our solution actively supports the entire process, from prospect acquisition to closing and beyond. With Samdock, customer management, marketing, and sales are digitized and automated in such an intelligent way that companies can work much more efficiently and successfully. **Average Rating:** 1.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Samdock? - **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 3.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 0.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 3.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Samdock? - **Seller:** [Alexander Woelke](https://www.g2.com/sellers/alexander-woelke) - **Year Founded:** 2024 - **HQ Location:** Bielefeld, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=271ad536b158672db882e5f57d250b09c1a8d7064cc80c02860957cf925b0961&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamdock%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small ### [Second CRM](https://www.g2.com/products/second-crm/reviews) Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations. Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Second CRM? - **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Second CRM? - **Seller:** [Soft Solvers Solutions](https://www.g2.com/sellers/soft-solvers-solutions) - **Year Founded:** 2010 - **HQ Location:** Cyberjaya, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8081262f5b7a44149319253aa23ab969cf9c543588be88e6cb89c989b520486&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoft-solvers-solutions&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small ### [Second CRM SALES](https://www.g2.com/products/second-crm-sales/reviews) Soft Solvers Solutions is an award-winning SaaS and technology company based in Malaysia that helps businesses grow sales and revenue. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Second CRM SALES? - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Second CRM SALES? - **Seller:** [Soft Solvers Solutions](https://www.g2.com/sellers/soft-solvers-solutions) - **Year Founded:** 2010 - **HQ Location:** Cyberjaya, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8081262f5b7a44149319253aa23ab969cf9c543588be88e6cb89c989b520486&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoft-solvers-solutions&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Second CRM SALES? **["Second CRM is free to use and it's very nominal charges"](https://www.g2.com/survey_responses/second-crm-sales-review-8488291)** **Rating:** 5.0/5.0 stars _— Shoaib a._ [Read full review](https://www.g2.com/survey_responses/second-crm-sales-review-8488291) ### [SellingLane CRM](https://www.g2.com/products/sellinglane-crm/reviews) Selling Lane is a comprehensive CRM system that can help businesses of all sizes track leads, manage customer relationships, and close more deals. It also includes features for invoicing, customizable business website, QR Code Business Card, task management, and route planning. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate SellingLane CRM? - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SellingLane CRM? - **Seller:** [SellingLane](https://www.g2.com/sellers/sellinglane) - **Year Founded:** 2018 - **HQ Location:** Buffalo, US - **Twitter:** @selinglane 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38ee52298675d1f60903daed86a10bd7c15a41233ae603269236c90bdf2846dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsellinglane%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About SellingLane CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of SellingLane CRM, making data access and management effortless. - Users commend the **excellent filtering features** of SellingLane CRM, making data retrieval convenient and efficient. - Users commend the **user-friendly filters** of SellingLane CRM, simplifying client data retrieval and enhancing sales efficiency. ##### Cons - Users find the **calling feature misaligned** , impacting usability and requesting improvements to the UI/UX for better experience. #### What Are Recent G2 Reviews of SellingLane CRM? **["SellingLane a CRM with 365 sales features and filters"](https://www.g2.com/survey_responses/sellinglane-crm-review-10395417)** **Rating:** 4.5/5.0 stars _— Nihad A._ [Read full review](https://www.g2.com/survey_responses/sellinglane-crm-review-10395417) ### [Sellsation CRM](https://www.g2.com/products/sellsation-crm/reviews) SELLSATION is the perfect CRM for small and medium sized organizations. It entails all standard CRM features that one might expect from a state of the art CRM software but with clever automated workflows, process designs, security and rights management and most importantly built in marketing automation for direct communication with customers and leads. Purchasing and implementing a CRM system can be a nerve racking process not just for the organization but specially for the decision maker. SELLSATION’s number one corporate value is “People first” and this does not just apply to our own employees but also the customers we work with. We understand the magnitude of the purchasing decision and we believe in partnerships not client relationships. We understand that the best way to grow our business is through happy clients. When you engage with our company you will be working with senior professionals who held previous roles such as varies C-level positions and Head of Sales and Marketing. We can see the decision-making process through your eyes and will help make your buying journey as relevant and easy as possible. To back up this claim, SELLSATION can show a 97% client retention rate since inception which far exceeds the industry average. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Sellsation CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sellsation CRM? - **Seller:** [Sellsation](https://www.g2.com/sellers/sellsation) - **Year Founded:** 2016 - **HQ Location:** Linz, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f70cc1d238c7d0ef3e4dd555e1aa0edaa564d2df077521b44ca18e1b54e14589&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsellsation-usa%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Sellsation CRM? **["Sellsation"](https://www.g2.com/survey_responses/sellsation-crm-review-8191229)** **Rating:** 4.0/5.0 stars _— John Mark G._ [Read full review](https://www.g2.com/survey_responses/sellsation-crm-review-8191229) ### [Selltis](https://www.g2.com/products/selltis/reviews) Selltis develops and provides on-demand customer relationship management (CRM) software for industrial distributors, representatives, and manufacturers. Selltis CRM is a team-selling software solution for industrial sales organizations and their channel partners, providing sales cycle management, including lead tracking, dashboards, to-do lists, customizable alerts, and account profiling. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Selltis? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Selltis? - **Seller:** [High 5 Software](https://www.g2.com/sellers/high-5-software) - **HQ Location:** Houston, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=273df12b32835aafd70f8d48a1e0f85fa2dc1bba60e0ae80e7d0e4d4b3f2e5aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fselltis-llc%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Selltis? **["Outstanding Sales Platform"](https://www.g2.com/survey_responses/selltis-review-6879632)** **Rating:** 5.0/5.0 stars _— Verified User in Electrical/Electronic Manufacturing_ [Read full review](https://www.g2.com/survey_responses/selltis-review-6879632) ### [Sembark Travel Management Software](https://www.g2.com/products/sembark-travel-management-software/reviews) Sembark Travel Management Software is a cloud-hosted travel CRM solution designed for Destination Management Companies (DMCs), Inbound tour operators, Global travel agents, and travel agencies. Founded by IIT Kanpur & NIT Kurukshetra alumni in October 2020, Sembark is trusted by 1,000+ travel businesses across 28+ countries. It brings together lead management, itinerary builder, supplier contracting, booking & reservations, and payment tracking within a single connected platform, helping travel businesses reduce manual work and keep daily travel operations error-free. Sembark Travel CRM is suited for all sizes of travel companies as it can handle high volumes of inquiries, multi-day itineraries, multi-currency quotations, multi-brand settings, and supplier relationships. Visit here: https://sembark.com/ **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Sembark Travel Management Software? - **Seller:** [Sembark](https://www.g2.com/sellers/sembark) - **Year Founded:** 2020 - **HQ Location:** Jaipur, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb92db6de09358d76617a199d051ad2c42990d8d3e83b83fe68f6ad0229ffcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsembark%2F&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Sembark Travel Management Software? **["24/7 WhatsApp & Email Support That Stands Out"](https://www.g2.com/survey_responses/sembark-travel-management-software-review-12955865)** **Rating:** 5.0/5.0 stars _— kratika s._ [Read full review](https://www.g2.com/survey_responses/sembark-travel-management-software-review-12955865) **["Sembark Excels at Itineraries, Vouchers, and Invoicing"](https://www.g2.com/survey_responses/sembark-travel-management-software-review-13174870)** **Rating:** 5.0/5.0 stars _— Turban A._ [Read full review](https://www.g2.com/survey_responses/sembark-travel-management-software-review-13174870) ### [Semsto](https://www.g2.com/products/semsto/reviews) Semsto is an integrated business management platform designed to help organizations manage their employees, customers, projects, finances, operations, and internal processes from one centralized system. It brings together ERP, CRM, HRMS, payroll, attendance, recruitment, task management, finance, reporting, and workforce tracking capabilities, reducing dependency on spreadsheets, disconnected software, manual registers, and scattered communication. The platform is suitable for growing businesses that want better visibility across departments and a structured way to manage daily operations. Semsto can be configured according to the organization’s departments, roles, approval workflows, reporting requirements, and operational processes. Semsto’s HRMS module helps businesses maintain complete employee records, including personal information, employment details, department, designation, branch, salary structure, documents, reporting hierarchy, transfers, promotions, increments, loans, and employment history. Role-based access ensures that employees, managers, HR teams, and administrators can access information according to their responsibilities. The attendance and leave management features help organizations track employee punch-in and punch-out records, working hours, shifts, rosters, holidays, weekly offs, late arrivals, early departures, overtime, absences, and leave balances. Employees can submit leave requests, while managers and HR teams can review, approve, reject, and monitor them through structured workflows. Semsto includes payroll management capabilities that help organizations calculate employee salaries based on attendance, earnings, deductions, allowances, loans, taxes, provident fund components, professional tax, and other configurable salary rules. Businesses can generate salary slips, payroll registers, bank advice reports, statutory reports, and employee-wise or branch-wise payroll summaries. The recruitment module supports the complete hiring process, including job openings, candidate information, applications, interview scheduling, selection stages, communication, and onboarding. This helps HR teams maintain a structured recruitment pipeline and reduce manual follow-ups. Semsto’s CRM functionality enables sales and business development teams to manage leads, prospects, clients, contacts, follow-ups, meetings, communication history, and sales activities. Leads can be assigned to team members, tracked through different stages, and monitored using dashboards and reports. This helps organizations reduce missed follow-ups and maintain better visibility into their sales pipeline. The platform also supports task, project, and activity management. Users can create tasks, assign responsibilities, set priorities and deadlines, update progress, add comments, attach documents, and monitor pending or completed work. Managers can view team workloads, task status, project progress, and delayed activities from a centralized dashboard. Semsto includes employee productivity and work-tracking capabilities for organizations that need visibility into remote or office-based work. Through its desktop application, businesses can track employee login time, working duration, activity, and screenshots according to configured policies. This helps managers review workforce activity while maintaining structured records. The mobile call-log functionality can help sales and support teams maintain records of customer calls. Employees can add call notes, follow-up details, and outcomes after conversations, allowing organizations to maintain a centralized communication history and improve customer follow-up management. The finance and expense management features enable businesses to record income, expenses, transactions, payment information, and financial activities. Organizations can configure approval processes and generate reports for better monitoring of business finances. Semsto provides dashboards and reports for attendance, payroll, employee activity, recruitment, leads, clients, tasks, projects, finance, and other operational areas. Reports can be filtered by date, employee, department, branch, project, status, or other business parameters. This gives management faster access to accurate information and supports better decision-making. The platform includes document management capabilities that allow organizations to store employee documents, client files, project-related information, policies, attachments, and other business records in a structured manner. Notifications and reminders help users stay updated about pending approvals, follow-ups, tasks, meetings, leave requests, and important activities. Semsto can be customized and integrated according to an organization’s specific requirements. Businesses can configure modules, forms, user permissions, workflows, salary components, reports, approval levels, and operational rules based on their internal processes. By connecting HR, payroll, recruitment, sales, projects, finance, employees, and management teams, Semsto helps organizations reduce duplicate data entry, improve communication, increase accountability, automate repetitive work, and gain better control over their business operations. Semsto is suitable for small, medium, and growing enterprises across industries such as manufacturing, textile, construction, real estate, healthcare, logistics, education, retail, professional services, and technology. Its modular and scalable structure allows businesses to start with the required features and expand the platform as their operations grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Semsto? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Semsto? - **Seller:** [Aarvi Technology](https://www.g2.com/sellers/aarvi-technology) - **Year Founded:** 2015 - **HQ Location:** Surat, IN - **Twitter:** @aarvitechnology - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c78ed570f4845e055297fa49d6ba7524940bbbe0daf7b40ad6d917473328426&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Faarvi-technology-india&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® - **Ownership:** Privately Held #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Semsto? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **stellar customer support** of Semsto, appreciating their responsiveness and readiness to assist. - Users find Semsto to be **easy to use** , enhancing their operations with its intuitive tools and features. - Users find Semsto's **project management tools comprehensive** , greatly simplifying their IT operations and enhancing efficiency. - Users appreciate the **exceptional value** offered by Semsto, making it easy to access a range of features affordably. ##### Cons - Users suggest that **limited integrations** hinder Semsto's compatibility with other essential IT tools, reducing overall effectiveness. #### What Are Recent G2 Reviews of Semsto? **["The All-in-One Solution for IT Companies"](https://www.g2.com/survey_responses/semsto-review-9054630)** **Rating:** 5.0/5.0 stars _— Chirag K._ [Read full review](https://www.g2.com/survey_responses/semsto-review-9054630) ### [SEO CRM](https://www.g2.com/products/seo-crm/reviews) SEOCRM.com is specially designed for Digital Marketing Agencies. It offers all in one platform where you can manage your seo, ppc, web design and development and other projects, manage sales, customer relationship invoices and billings and overall support. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate SEO CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SEO CRM? - **Seller:** [Parul Mendar](https://www.g2.com/sellers/parul-mendar) - **Year Founded:** 2019 - **HQ Location:** Salt Lake City, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2e3d7202a86f8ce79ea53c8f0ac6375e2ab370c25797468d432d34bdd71f4d78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fseo-crm%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of SEO CRM? **["SEO CRM IS EXCELLENT PRODUCT IN THE MARKET"](https://www.g2.com/survey_responses/seo-crm-review-7939622)** **Rating:** 4.0/5.0 stars _— Jaina S._ [Read full review](https://www.g2.com/survey_responses/seo-crm-review-7939622) ### [SeoToaster CRM Ultimate](https://www.g2.com/products/seotoaster-crm-ultimate/reviews) SeoToaster’s All-in-One Open Source Business Suite is available both On-Premise and in the Cloud, integrating a powerful CMS, Shopping Cart, Blog, POS, ERP, and CRM into a single solution. It comes with a native CRM mobile app and seamlessly connects to SeoSamba's Marketing Operating System (MOS), providing access to social marketing, reputation management, directory listing management, call tracking and VoIP, search ranking insights, and AI-powered SEO execution and reporting tools. All platforms—including mobile apps, SeoToaster Ultimate, and SeoSamba MOS—can be fully white-labeled for service providers. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate SeoToaster CRM Ultimate? - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SeoToaster CRM Ultimate? - **Seller:** [SeoSamba](https://www.g2.com/sellers/seosamba) - **Year Founded:** 2008 - **HQ Location:** Dover, DE - **Twitter:** @seobama 15 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4044c714197e57510762f0b1c49f249ae63800af8e8a975cb1f04e7cebcabc14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F818900&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of SeoToaster CRM Ultimate? **["Great tool available to track activities...."](https://www.g2.com/survey_responses/seotoaster-crm-ultimate-review-9087400)** **Rating:** 5.0/5.0 stars _— Sumit R._ [Read full review](https://www.g2.com/survey_responses/seotoaster-crm-ultimate-review-9087400) ### [ServiceNow Sales CRM](https://www.g2.com/products/servicenow-sales-crm/reviews) Empower direct sales, partners, and customer self-service with a flexible platform fueled by a powerful product catalog and pricing engine. Accelerate the entire lead-to-cash process with AI-powered workflows that boost rep productivity, increase sales velocity, and improve the customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ServiceNow Sales CRM? - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind ServiceNow Sales CRM? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® - **Ownership:** NYSE:NOW #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of ServiceNow Sales CRM? **["Sales & Order Management Enhanced Visibility & Automated Workflows"](https://www.g2.com/survey_responses/servicenow-sales-crm-review-12767564)** **Rating:** 4.5/5.0 stars _— Verified User in Chemicals_ [Read full review](https://www.g2.com/survey_responses/servicenow-sales-crm-review-12767564) ### [ShareCRM](https://www.g2.com/products/sharecrm/reviews) ShareCRM is an AI-powered, unified CRM platform built for B2B companies that want to connect sales, service, operations, and partner management on a single system. Trusted by over 6,000 enterprises worldwide, ShareCRM brings together Sales Force Automation, CPQ, Inventory and Order Management, Project Management, Customer Service, Field Operations, and Partner Management in one seamless platform. With a one-cloud architecture, teams can replace multiple disconnected tools with a fully integrated workflow that supports the entire customer lifecycle—from lead generation and quoting to delivery, service, and renewals. ShareCRM’s AI capabilities are embedded across the platform through multiple AI Agents that help automate follow-ups, summarize meetings, generate service records, provide real-time knowledge assistance, and improve decision-making. Sales teams get real-time insights and automated engagement support; service teams benefit from fast ticket resolution and field task automation; and operations teams gain visibility across inventory, orders, projects, and partners—all through a mobile-first experience. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind ShareCRM? - **Seller:** [ShareCRM](https://www.g2.com/sellers/sharecrm) - **Year Founded:** 2011 - **HQ Location:** Irvine, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b3c9ab972891174d3c4ad4eb3ea086584ad5521680fbec48174d0fe59f3c9cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsharecrm%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium, 100% Small #### What Are Recent G2 Reviews of ShareCRM? **["A concise interface enhances sales management efficiency."](https://www.g2.com/survey_responses/sharecrm-review-12963700)** **Rating:** 4.0/5.0 stars _— jasmine z._ [Read full review](https://www.g2.com/survey_responses/sharecrm-review-12963700) ### [Shark Byte CRM](https://www.g2.com/products/shark-byte-crm/reviews) Shark Byte CRM is a customer and sales relationship manager designed for mechanical service, plumbing and, HVAC companies. Shark Byte is a CRM Sales Tracker, with Mobile Building Surveying tools, Estimating, and Proposal Generation. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Shark Byte CRM? - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Shark Byte CRM? - **Seller:** [BuildOps](https://www.g2.com/sellers/buildops) - **Year Founded:** 2018 - **HQ Location:** Santa Monica, CA 90404, US - **Twitter:** @GoBuildOps 502 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b14f76e0a1dc2b4a724c5f1631d6b91f88a86c61efc84ab22495ffc614e8606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbuildops%2F&secure%5Burl_type%5D=linkedin_company_website) 648 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Shark Byte CRM? **["Crm to manage your sales"](https://www.g2.com/survey_responses/shark-byte-crm-review-8784648)** **Rating:** 4.0/5.0 stars _— Anees M._ [Read full review](https://www.g2.com/survey_responses/shark-byte-crm-review-8784648) ### [ShootQ](https://www.g2.com/products/shootq/reviews) ShootQ is a cloud-based CRM system for creative people including Professional photographers, videographers, wedding industry professionals, and many more creative types. This platform allows you to manage contacts, all of your jobs, send proposals, contracts, track your calendar and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate ShootQ? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind ShootQ? - **Seller:** [ShootQ](https://www.g2.com/sellers/shootq) - **Year Founded:** 2006 - **HQ Location:** Akron , US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f44208abf5ec5c6acb48ecded0b89e6fcd9c5ddfd526f67b561a932800a8adb5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshootq&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of ShootQ? **["Shoot Q for business management"](https://www.g2.com/survey_responses/shootq-review-3553645)** **Rating:** 4.5/5.0 stars _— Jordyn E._ [Read full review](https://www.g2.com/survey_responses/shootq-review-3553645) #### What Are G2 Users Discussing About ShootQ? - [What is ShootQ used for?](https://www.g2.com/discussions/what-is-shootq-used-for) ### [SimpleCRM](https://www.g2.com/products/simplecrm/reviews) SimpleCRM SimpleCRM is a modern, no-frills CRM designed for small to medium-sized businesses and solopreneurs who are tired of bloated, overpriced software. We believe that a CRM should be a simple tool that empowers you, not a complex system that requires a full-time administrator to manage. Our philosophy, "Stupid Simple," guides every design choice, ensuring our platform is so intuitive your team can start using it effectively in seconds, not days. Unlike traditional CRMs that bombard you with an endless list of features you'll never use, SimpleCRM focuses on the core functionalities that drive real value. We strip away the unnecessary complexity and feature bloat that has made most CRMs feel like a chore. Our platform is built around a straightforward set of tools: Contact Management: A clean, organized digital rolodex to keep all your customer and prospect information in one place. Pipeline Tracking: A visual and easy-to-manage sales pipeline to help you track deals and understand your sales process at a glance. Task Management: Stay on top of follow-ups and to-dos without the overwhelm. Email Communication: Send professional, templated, and custom emails directly from the platform. Built-in Analytics: Get pre-configured, actionable reports that show you how your business is growing without any complex setup. Our commitment to simplicity extends to our pricing model. We offer a flat-rate fee for your entire team, regardless of size, with no per-seat fees, no hidden costs, and no upcharges for "premium" features. SimpleCRM is for the business owner who wants a powerful, intuitive tool that supports their sales process, saves them time, and gets out of the way so they can focus on what matters most—building relationships and growing their business. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind SimpleCRM? - **Seller:** [SimpleCRM](https://www.g2.com/sellers/simplecrm) - **HQ Location:** N/A - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=578fcef4cf51245c885871e798470755dce0ee878d4432e64796fac3e2f6d0e4&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fin%2Fnickmjain&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About SimpleCRM? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of SimpleCRM intuitive, making their tasks straightforward and efficient. - Users find SimpleCRM to be **intuitive and easy to use** , enhancing their overall experience without a learning curve. ##### Cons - Users miss the **email history tracking** feature in SimpleCRM, which is lacking compared to other CRMs. - Users miss the **stripped-out features** in SimpleCRM, such as email history tracking from other CRMs. #### What Are Recent G2 Reviews of SimpleCRM? **["Simplest CRM I've ever treid"](https://www.g2.com/survey_responses/simplecrm-review-11624523)** **Rating:** 5.0/5.0 stars _— Nick J._ [Read full review](https://www.g2.com/survey_responses/simplecrm-review-11624523) - [‹ Prev‹ Prev](/categories/crm?order=g2_score&page=48&wfoid=7a0f87223b.1781057839#product-list) - [1](/categories/crm?order=g2_score&wfoid=7a0f87223b.1781057839#product-list) - [2](/categories/crm?order=g2_score&page=2&wfoid=7a0f87223b.1781057839#product-list) - … - [45](/categories/crm?order=g2_score&page=45&wfoid=7a0f87223b.1781057839#product-list) - [46](/categories/crm?order=g2_score&page=46&wfoid=7a0f87223b.1781057839#product-list) - [47](/categories/crm?order=g2_score&page=47&wfoid=7a0f87223b.1781057839#product-list) - [48](/categories/crm?order=g2_score&page=48&wfoid=7a0f87223b.1781057839#product-list) - 49 - [50](/categories/crm?order=g2_score&page=50&wfoid=7a0f87223b.1781057839#product-list) - [51](/categories/crm?order=g2_score&page=51&wfoid=7a0f87223b.1781057839#product-list) - [52](/categories/crm?order=g2_score&page=52&wfoid=7a0f87223b.1781057839#product-list) - [53](/categories/crm?order=g2_score&page=53&wfoid=7a0f87223b.1781057839#product-list) - … - [72](/categories/crm?order=g2_score&page=72&wfoid=7a0f87223b.1781057839#product-list) - [73](/categories/crm?order=g2_score&page=73&wfoid=7a0f87223b.1781057839#product-list) - [Next ›Next ›](/categories/crm?order=g2_score&page=50&wfoid=7a0f87223b.1781057839#product-list) Spotlight Categories [Compensation Management Software](https://www.g2.com/categories/compensation-management) [Project Management Software](https://www.g2.com/categories/project-management) [Webinar Platforms](https://www.g2.com/categories/webinar) [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft) [Identity Verification Software](https://www.g2.com/categories/identity-verification) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)