# Best CRM Software - Page 21

## How Many CRM Software Products Does G2 Track?

**Total Products under this Category:** 1,088

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank CRM Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,900+ Authentic Reviews
- 1,088+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for CRM Software
 ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=1934&focus%5B%5D=3296&focus%5B%5D=128650)

Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, ActiveCampaign, Close, and Bigin by Zoho CRM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=activecampaign&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm)

**Sponsored**

### Xoralia - SharePoint policy management software

Xoralia is policy management software built natively for Microsoft 365, SharePoint and Microsoft Teams. It centralises your policies, procedures, SOPs and controlled documents, automates review and approval workflows, tracks employee attestation, and gives auditors instant evidence — all while your documents stay securely inside your own Microsoft 365 tenant. Most organisations don't struggle to write policies. They struggle to control them. Version confusion, missed reviews, and endless email chasing turn compliance into a high-risk, time-consuming burden. And as employees increasingly ask AI assistants policy questions, ungoverned documents become an AI risk, not just a compliance one. Xoralia automates the entire controlled document lifecycle, because compliance should be automated, not administered. Why teams choose Xoralia: 1) Native SharePoint architecture — documents never leave your Microsoft 365 tenant. No third-party storage, no duplication, no migration. 2) AI-ready by design — a governed, always-current policy library gives Microsoft 365 Copilot and AI agents a trusted, authoritative source to draw from, so employees get answers grounded in approved documents rather than out-of-date copies scattered across your tenant. 3) Policy attestation wihtout the chasing — electronic sign-off, comprehension quizzes, and automated email and Teams reminders. Customers report attestation rates as high as 99%. 4) Central policy library — a single, searchable source of truth with version control, metadata tagging, audience targeting via Entra ID groups, and multilingual support. 5) No-code approval workflows — visual workflow builder with drafting in Word, sequential or parallel approvals, and a complete audit trail. 6) Audit-ready reporting — compliance dashboards, line manager views, exportable reports, and timestamped records for every document. 7) Deep Microsoft 365 integration — dedicated Teams app, ~20 SharePoint web parts, Viva Connections cards, Entra ID SSO, Outlook notifications. 8) Automated onboarding and offboarding — new joiners are assigned the right policies automatically; leavers are handled without admin effort. 9) Highly rated for usability - all types of users praise Xoralia for its intuitive interface. 9) Extensible and customisable - documented API and webhooks allow integration with your other enterprise systems. Xoralia is trusted by mid-market and enterprise organisations in financial services, healthcare, manufacturing, energy, education, engineering, government and non-profit — anywhere policies, procedures, SOPs and controlled documents must be evidenced, not just written. It also supports quality teams running a QMS with document control and training records. Zero training required for end users. Installation takes minutes; smaller organisations are live within days. Learn more: https://xoralia.com/policy-management-software/ Book a demo: https://xoralia.com/book-a-demo/ Free trial (full access, no credit card): https://xoralia.com/xoralia-free-trial/

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-04T06%3A30%3A56Z&secure%5Bdisplayable_resource_id%5D=1445&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1172398&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1172398&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fcef362cf_page%3D2%26page%3D21&secure%5Btoken%5D=51756b8052404f0ef9a55d063ff241f142d0a20ef3edd7b99cc1fda6f38ccc7e&secure%5Burl%5D=https%3A%2F%2Fxoralia.com%2Fpolicy-management-software%2F&secure%5Burl_type%5D=custom_url)

### [Archiz CRM](https://www.g2.com/products/archiz-crm/reviews)

Archiz Lead Management Software is Automate Lead Capturing, Intelligent Routing, Advanced Security and Easily Intergrate With Other System. Get Free Demo And Trial

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Archiz CRM?

- **Workflow Capability:** 7.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Archiz CRM?

- **Seller:** [Archiz Solutions](https://www.g2.com/sellers/archiz-solutions)
- **Year Founded:** 2016
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cd01f63de294d48a5fb15a2c0799743eed6eb0a8281a90cf845a24328147ffe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farchiz-solutions&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of Archiz CRM?

**["One of the Best Customer CRM Software"](https://www.g2.com/survey_responses/archiz-crm-review-8168067)**

**Rating:** 4.0/5.0 stars

_— Bharani Raaj K._

[Read full review](https://www.g2.com/survey_responses/archiz-crm-review-8168067)

**["Simple and effective"](https://www.g2.com/survey_responses/archiz-crm-review-8192398)**

**Rating:** 4.0/5.0 stars

_— guru b._

[Read full review](https://www.g2.com/survey_responses/archiz-crm-review-8192398)

### [Barantum CRM](https://www.g2.com/products/barantum-crm/reviews)

Barantum is the leading Cloud CRM Indonesia for field sales teams, designed to help salespeople in their day-to-day lives by acting as their personal assistant. Think of it as the Siri for your sales team built to make selling more efficient on-the-go.

**Average Rating:** 3.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Barantum CRM?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 3.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Barantum CRM?

- **Seller:** [Barantum](https://www.g2.com/sellers/barantum)
- **Year Founded:** 2017
- **HQ Location:** Jakarta Barat, ID
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ad4d3e267c2c4281b11ebb73a7d938a809f237c2b687062147bc607a8c4a78e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbarantum-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Barantum CRM?

**["Amazing Softwre"](https://www.g2.com/survey_responses/barantum-crm-review-8182567)**

**Rating:** 4.5/5.0 stars

_— Mohammad I._

[Read full review](https://www.g2.com/survey_responses/barantum-crm-review-8182567)

**["Ease while using"](https://www.g2.com/survey_responses/barantum-crm-review-8174521)**

**Rating:** 4.0/5.0 stars

_— Nirav M._

[Read full review](https://www.g2.com/survey_responses/barantum-crm-review-8174521)

### [Bulbul](https://www.g2.com/products/bulbul/reviews)

AI Powered Intelligent Sales CRM. Artificial Intelligence will help find your next customer.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Bulbul?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Bulbul?

- **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae)
- **Year Founded:** 2011
- **HQ Location:** Tampa, Florida
- **Twitter:** @worksjungle  
584 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=199e056aa0609cf93ab8734c20df606ab3769861cfdcf3381b87df2da2cde6a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13471593%2F&secure%5Burl_type%5D=linkedin_company_website)  
352 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Bulbul?

**["Great software !"](https://www.g2.com/survey_responses/bulbul-review-1344709)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/bulbul-review-1344709)

**["Useful CRM"](https://www.g2.com/survey_responses/bulbul-review-1939004)**

**Rating:** 4.0/5.0 stars

_— Verified User in Logistics and Supply Chain_

[Read full review](https://www.g2.com/survey_responses/bulbul-review-1939004)

#### What Are G2 Users Discussing About Bulbul?

- [What is Bulbul used for?](https://www.g2.com/discussions/what-is-bulbul-used-for)

### [CallPro CRM](https://www.g2.com/products/callpro-crm-reviews/reviews)

A flexible, fully configurable sales and marketing automation solution. CallPro CRM helps at every stage of the sales cycle, from establishing initial relationships to retaining happy loyal customers. Instill efficiency at the heart of your organization by automating key activities.

**Average Rating:** 3.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CallPro CRM?

- **Workflow Capability:** 7.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.5/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CallPro CRM?

- **Seller:** [Quality System Solutions Ltd](https://www.g2.com/sellers/quality-system-solutions-ltd)
- **Year Founded:** 1991
- **HQ Location:** Corsham, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=53a0bb0eaf103109656c7ad03d25baa399158a845a2f664c120dd805ec9face6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquality-system-solutions-ltd&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of CallPro CRM?

**["Using CallPro, we had a good conversation and conversion!"](https://www.g2.com/survey_responses/callpro-crm-review-1878372)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/callpro-crm-review-1878372)

**["Powerful and Streamlined"](https://www.g2.com/survey_responses/callpro-crm-review-8977393)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/callpro-crm-review-8977393)

#### What Are G2 Users Discussing About CallPro CRM?

- [What is CallPro CRM used for?](https://www.g2.com/discussions/what-is-callpro-crm-used-for)

### [Chakra Sales CRM](https://www.g2.com/products/chakra-sales-crm/reviews)

Chakra Sales CRM is an emerging sales-centric CRM designed to suit the needs of small businesses and startups. Powered by an intuitive user-friendly interface, it’s easy to learn and operate for users and admins. Never miss a deal with visual sales pipelines, execute faster with workflow and task automation, and drive efficiency with lead nurturing campaigns running on auto-pilot. Unify all your business activities: sales, marketing, and customer service, and also build custom workflows for internal operations. With an impressive track record in a short period, Chakra Sales CRM is trusted by 8000+ users and more than 150 teams to help them sell more and grow their business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Chakra Sales CRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.8/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.9/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Chakra Sales CRM?

- **Seller:** [ChakraHQ](https://www.g2.com/sellers/chakrahq)
- **Year Founded:** 2019
- **HQ Location:** Bengaluru, India
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bfb8ff90b440fd698d1a5077c58e264ccd5f7476adb0a95dd3ece4c0c92dcd4c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchakrahq&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Do G2 Reviewers Say About Chakra Sales CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **incredible customer support** of Chakra Sales CRM, highlighting quick responses and effective assistance.
- Users value the **affordable pricing** of Chakra Sales CRM, making it accessible for effective customer relationship management.
- Users value the **automation features** of Chakra Sales CRM for their flexibility and support in adapting to business needs.
- Users highlight the **exceptional customer support** of Chakra Sales CRM, noting their quick and effective assistance in emergencies.
- Users value the **feature richness** of Chakra Sales CRM, effectively utilizing it for all their business needs.

#### What Are Recent G2 Reviews of Chakra Sales CRM?

**["My experience with ChakraHQ"](https://www.g2.com/survey_responses/chakra-sales-crm-review-11205231)**

**Rating:** 5.0/5.0 stars

_— Swarn S._

[Read full review](https://www.g2.com/survey_responses/chakra-sales-crm-review-11205231)

**["Excellent product For the leads management and 1 plat form for all."](https://www.g2.com/survey_responses/chakra-sales-crm-review-11258931)**

**Rating:** 4.5/5.0 stars

_— Ranjith S._

[Read full review](https://www.g2.com/survey_responses/chakra-sales-crm-review-11258931)

### [ChartMogul](https://www.g2.com/products/chartmogul/reviews)

We help companies unlock the full value of their subscription billing data. ChartMogul takes raw data from multiple sources and turns it into beautiful and easy-to-interpret visualizations, enabling anyone within a company to run analyses and extract deep insights from their customer and revenue metrics.

**Average Rating:** 4.6/5.0

**Total Reviews:** 110

#### How Do G2 Users Rate ChartMogul?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.2/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ChartMogul?

- **Seller:** [ChartMogul](https://www.g2.com/sellers/chartmogul)
- **Year Founded:** 2014
- **HQ Location:** Berlin
- **Twitter:** @ChartMogul  
5,243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cdd71c181864b4d3e934345afecb29dc317a1de395dd2168197e51508921547&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5399995%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About ChartMogul?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **dashboard usability** of ChartMogul, as it enables fast reporting and personalized API integrations.
- Users love the **easy tracking** of subscriptions in ChartMogul, simplifying management and financial insights.
- Users appreciate the **fast reporting and exports** from ChartMogul, enabling seamless integration with their own dashboards.
- Users value the **fast reporting** and versatile exports of ChartMogul, enhancing their dashboard experience.
- Users love the **easy tracking** for all subscriptions in one centralized location.

#### What Are Recent G2 Reviews of ChartMogul?

**["Easy Tracking for All My Subscriptions"](https://www.g2.com/survey_responses/chartmogul-review-12257172)**

**Rating:** 5.0/5.0 stars

_— Lovish K._

[Read full review](https://www.g2.com/survey_responses/chartmogul-review-12257172)

**["Incredible turn-key financial reporting that Fortune 500 companies would dream of."](https://www.g2.com/survey_responses/chartmogul-review-6604742)**

**Rating:** 5.0/5.0 stars

_— Chris D._

[Read full review](https://www.g2.com/survey_responses/chartmogul-review-6604742)

#### What Are G2 Users Discussing About ChartMogul?

- [What do you recommend for businesses considering ChartMogul for subscription analytics?](https://www.g2.com/discussions/what-do-you-recommend-for-businesses-considering-chartmogul-for-subscription-analytics)
- [How does Baremetrics work?](https://www.g2.com/discussions/how-does-baremetrics-work)
- [How do you use ChartMogul?](https://www.g2.com/discussions/how-do-you-use-chartmogul)
- [How legit is ChartMogul?](https://www.g2.com/discussions/how-legit-is-chartmogul) - 1 comment
- [What does ChartMogul do?](https://www.g2.com/discussions/what-does-chartmogul-do) - 1 comment

### [Checkout Champ](https://www.g2.com/products/checkout-champ/reviews)

Checkout Champ is the ONLY Performance E-commerce Platform that was born out of necessity due to the abysmal conversion rates. When’s the last time your store sales converted at 4%, 6%, 8%, 10% or more? Checkout Champ drives up your conversion rates and your average order value by its revolutionary customized checkout, pre-purchase order bump, and intelligent one-click-upsell technologies. Checkout Champ supercharges your store by giving you total customization and control of your checkout pages, pre and post purchase one-click upsells, and is the number one subscription billing platform in one simple to use interface.

**Average Rating:** 4.9/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Checkout Champ?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 1.7/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Checkout Champ?

- **Seller:** [Checkout Champ LLC](https://www.g2.com/sellers/checkout-champ-llc)
- **Year Founded:** 2020
- **HQ Location:** San Juan, Puerto Rico
- **Twitter:** @MattMartorano  
2,604 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b57f7e3097f7d9480fff9e828716082909aba4d0de1afde22faee143bb0228&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcheckout-champ%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Checkout Champ?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Checkout Champ's ease of use** invaluable for tracking data and boosting sales effectively.
- Users highlight the **seamless funnel builder** of Checkout Champ, enhancing usability and boosting conversions effectively.
- Users praise the **seamless funnel builder integration** with CRM, enhancing ease-of-use and optimizing conversion rates effectively.
- Users value the **customizability** of Checkout Champ, enabling flexible business models and optimized checkout experiences.
- Users praise the **ease of use** and adaptability of Checkout Champ for optimizing conversions and order values.

##### Cons

- Users mention a **steep learning curve** with Checkout Champ, requiring some prior tech skills for effective use.
- Users note a steep **learning difficulty** with Checkout Champ, requiring tech skills or developer assistance for effective use.
- Users find a **difficult learning curve** with Checkout Champ, requiring tech skills or developer assistance for optimal use.
- Users find Checkout Champ **not user-friendly** initially, requiring time to learn its features and functionalities.
- Users find the **setup difficult** , requiring some tech skills or developer assistance for smoother implementation.

#### What Are Recent G2 Reviews of Checkout Champ?

**["Great CRM and checkout and reporting system for established ecomm"](https://www.g2.com/survey_responses/checkout-champ-review-9671582)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/checkout-champ-review-9671582)

**["Incredibly Easy"](https://www.g2.com/survey_responses/checkout-champ-review-8692036)**

**Rating:** 5.0/5.0 stars

_— Sam S._

[Read full review](https://www.g2.com/survey_responses/checkout-champ-review-8692036)

### [Cratio CRM Software](https://www.g2.com/products/cratio-crm-software/reviews)

Cratio CRM Software is a cloud and mobile CRM software that enables organizations to manage entire sales process efficiently from a single platform. Cratio CRM is simple to use, affordable & customizable. The software has all required features for complete sales automation. Product Features Lead Management System Capture Lead Automatically Distribute Leads to Sales Team Send Personalized Email & SMS to Clients Identify & Focus on Hot/Winning Leads Customize Lead Screen to Suit Your Business Monitor Lead Status with Timeline & User Activities Sales Activities Management Plan, Assign, Track Review - Calls, Tasks & Visits Send Email/SMS Reminders to Sales Team on Due Time Send Email/SMS to Clients in One Click Get Daily Activity & Sales Reports in Email Review Missed or Overdue or Escalated Activities Track Daily, Weekly, Monthly Team Productivity Reports Mobile CRM Software Daily Activity Plan in Mobile One Click Visit Updates Call, Email Clients directly from App Customer Address with Maps GPS Location based Activity Updates Mobile CRM Works on Android & IOS Customer Communications Automatic SMS & Email Alerts Mass Email & SMS With Templates Cloud Telephony Integration Click to Call Service Call Recordings in Audio format Integrated Email, SMS & Voice 5 Reasons to Choose Cratio CRM Affordable. Save at least 50% of CRM cost. Simple to use yet with all needed CRM Features Secured, Scalable & World Class Cloud Solution Best Support & dedicated Customer Success Team Completely Customizable to Suit your business About the Company Cratio Software is software product Development Company based in Chennai, India. The company specializes in providing domain specific Mobile Sales CRM Software with less time and cost. The founding team consists of people with more than 15 years of experience in software development and products.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Cratio CRM Software?

- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cratio CRM Software?

- **Seller:** [Cratio Software](https://www.g2.com/sellers/cratio-software)
- **Year Founded:** 2009
- **HQ Location:** Chennai, IN
- **Twitter:** @CratioCRM  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2ca4ff8a2c9b92e1e841911a80167a6bf3d0f1b7b4bdf3a3472f543b696918a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13301207%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Cratio CRM Software?

**["Efficient and Streamlined Sales Management with Cratio CRM Software"](https://www.g2.com/survey_responses/cratio-crm-software-review-8067755)**

**Rating:** 5.0/5.0 stars

_— John V._

[Read full review](https://www.g2.com/survey_responses/cratio-crm-software-review-8067755)

**["The application has CRM functions like lead management and dashboards."](https://www.g2.com/survey_responses/cratio-crm-software-review-4362551)**

**Rating:** 5.0/5.0 stars

_— Lunam A._

[Read full review](https://www.g2.com/survey_responses/cratio-crm-software-review-4362551)

#### What Are G2 Users Discussing About Cratio CRM Software?

- [What is Cratio CRM Software used for?](https://www.g2.com/discussions/what-is-cratio-crm-software-used-for)

### [CRM Service](https://www.g2.com/products/crm-service/reviews)

CRM-service is the perfect solution when performance matters.Take control of all the contacting points in your customer life cycle with sales pipe management, helpdesk features, invoicing, communication, and many other features that fit your needs. Naturally, you can automate your main functions and use the comprehensive reporting views to stay on top of your game.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CRM Service?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.6/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CRM Service?

- **Seller:** [Crm-Service Oy](https://www.g2.com/sellers/crm-service-oy)
- **Year Founded:** 2007
- **HQ Location:** Vantaa, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db8871a93fd29f150a53a7a5ab51feab69cdc14639f3a10bedb703268b526280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrm-service&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of CRM Service?

**["Exceptional CRM Service - A Game Changer for Business"](https://www.g2.com/survey_responses/crm-service-review-8169034)**

**Rating:** 4.5/5.0 stars

_— Manigaba J._

[Read full review](https://www.g2.com/survey_responses/crm-service-review-8169034)

**["Developer"](https://www.g2.com/survey_responses/crm-service-review-8171719)**

**Rating:** 5.0/5.0 stars

_— Cross M._

[Read full review](https://www.g2.com/survey_responses/crm-service-review-8171719)

### [Doplac](https://www.g2.com/products/doplac/reviews)

Doplac is customer relationship management (CRM) software tailored specifically for digital agencies to meet their unique business needs. It provides a comprehensive suite of functions to help agencies streamline their client acquisition and management processes, enabling them to grow their business more efficiently and effectively.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Doplac?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.9/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Doplac?

- **Seller:** [doplac](https://www.g2.com/sellers/doplac)
- **HQ Location:** Sheridan, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7355893c1ea58b4d9728232a4fe9898297f5f45f26a3397669e9777ecc17e36e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdoplaccrm&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Doplac?

**["Ready to manage Agency Tools, All in All for Digital Agency!"](https://www.g2.com/survey_responses/doplac-review-9782264)**

**Rating:** 5.0/5.0 stars

_— Kamrul I._

[Read full review](https://www.g2.com/survey_responses/doplac-review-9782264)

**["Doplac, a major Overhaul for Email Marketing"](https://www.g2.com/survey_responses/doplac-review-9766225)**

**Rating:** 5.0/5.0 stars

_— Riajul I._

[Read full review](https://www.g2.com/survey_responses/doplac-review-9766225)

### [Easy Simple CRM](https://www.g2.com/products/easy-simple-crm/reviews)

A very nice simple, low price CRM giving you just the essential features you need for your business. Create and save contacts. Write timestamped comments on each profile. Set reminders, creating a daily to-do list. Track paid and unpaid invoices/revenue. Create PDF invoices.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Easy Simple CRM?

- **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Easy Simple CRM?

- **Seller:** [Easy Simple CRM](https://www.g2.com/sellers/easy-simple-crm)
- **Year Founded:** 2014
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of Easy Simple CRM?

**["East CRM"](https://www.g2.com/survey_responses/easy-simple-crm-review-9415447)**

**Rating:** 5.0/5.0 stars

_— Joshua M._

[Read full review](https://www.g2.com/survey_responses/easy-simple-crm-review-9415447)

**["Simple CRM to meet your bigger demands"](https://www.g2.com/survey_responses/easy-simple-crm-review-7548825)**

**Rating:** 4.5/5.0 stars

_— Jonathan E._

[Read full review](https://www.g2.com/survey_responses/easy-simple-crm-review-7548825)

#### What Are G2 Users Discussing About Easy Simple CRM?

- [What is Easy Simple CRM used for?](https://www.g2.com/discussions/what-is-easy-simple-crm-used-for)

### [FLG](https://www.g2.com/products/flg-flg/reviews)

The only easy to use CRM platform that can handle 100,000s of leads and automate the workflows in your processes. FLG is a complete all-in-one platform that includes a powerful CRM, multi-channel customer contact, intelligent workflows, integration options, marketing automation and reporting & analytics. Unlike our competition, we include 5 star telephone and email support, built-in compliance templates, and we don't make you change your sales process to use it!

**Average Rating:** 4.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate FLG?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind FLG?

- **Seller:** [FLG](https://www.g2.com/sellers/flg)
- **Year Founded:** 2007
- **HQ Location:** Padiham, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5e7979f2107571a3c812b1c97e1d1fae4b2f76b518266340a92504dff3f251a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflgtechnology%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small, 25% Medium

#### What Are Recent G2 Reviews of FLG?

**["Simple easy to use CRM"](https://www.g2.com/survey_responses/flg-review-9506538)**

**Rating:** 4.5/5.0 stars

_— Roger M._

[Read full review](https://www.g2.com/survey_responses/flg-review-9506538)

**["FLG Review"](https://www.g2.com/survey_responses/flg-review-9790748)**

**Rating:** 4.0/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/flg-review-9790748)

### [Getfly CRM](https://www.g2.com/products/getfly-crm/reviews)

Since our official establishment in 2012, Getfly is jubilant to become the leading CRM software provider in the VietNam market. To date, Getfly has been trusted and accompanied by over 5000 + Vietnam-based SME customers. With our hands-on experience implementing services to more than 200+ diversified business industries, Getfly has been enabling businesses to maximize their operational capacity and efficiency: Marketing to Sales, Sales to Sales, before and after Customer Consulting and Supporting, multiple-layered data security, flexible and agile data segmentation. As the result, 100% of customers are fully nurtured and start generating optimized revenue, avoiding any data/information leakage during the sales pipelines. At the same time, Getfly is not only empowering businesses to stay afloat and provide comprehensive customer support with its continuous feature upgrade, but also creating a synchronized and homogeneous system suited for seamless business growth. Getfly is working relentlessly to improve our product and service in order to bring the best customer experience to our valued customers and business partners. At Getfly, we firmly believe that Getfly is the solution for your businesses to reduce effort, and increase efficiency: as recommended and trusted by more than 5000 businesses in Vietnam.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Getfly CRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 9.6/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Getfly CRM?

- **Seller:** [Getfly Vietnam JSC](https://www.g2.com/sellers/getfly-vietnam-jsc)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Large

#### What Are Recent G2 Reviews of Getfly CRM?

**["GetFLY CRM: Streamlining Customer Relationships and Boosting Business Success"](https://www.g2.com/survey_responses/getfly-crm-review-8570505)**

**Rating:** 5.0/5.0 stars

_— Furkan Çağlar G._

[Read full review](https://www.g2.com/survey_responses/getfly-crm-review-8570505)

**["An smoothly operationable and hassle free CRM"](https://www.g2.com/survey_responses/getfly-crm-review-8585243)**

**Rating:** 5.0/5.0 stars

_— Mayank Raj P._

[Read full review](https://www.g2.com/survey_responses/getfly-crm-review-8585243)

### [Gincore](https://www.g2.com/products/gincore/reviews)

Gincore is a cloud-based business management software designed for service centers, retail businesses, and companies offering online and offline trade and services. It provides an all-in-one solution for inventory management, CRM, sales, orders, employee workflows, AI-driven call analysis, and production management, helping businesses streamline operations and increase efficiency. Gincore is used by service centers, repair shops, retail stores, service providers, and manufacturers, enabling them to automate daily tasks, track financial transactions, and enhance customer service. The platform is accessible from any device with an internet connection, making it ideal for businesses of all sizes. Key Features: • Inventory and Warehouse Management – Track stock levels, manage suppliers, and automate reordering. • CRM and Customer Management – Maintain detailed customer records, communication history, and service requests. • Order and Service Management – Handle repairs, track order progress, and automate workflows for service businesses. • Retail and Trade Support – Manage sales in both online and offline channels with integrated invoicing and payment processing. • Employee and Task Management – Assign tasks, monitor staff performance, and control access levels. • Financial Tracking and Reporting – Generate financial reports, analyze revenue, and manage cash flow effectively. • AI-Powered Call Analysis – Automatically analyze call recordings using AI to assess conversation quality, detect key topics, and improve customer interactions. Production Management – Utilize technological cards to manufacture new devices, track material usage, and generate detailed production reports. • Multi-Device Access – Work from desktop, tablet, or mobile devices without installation. Gincore helps businesses reduce manual work, improve accuracy in inventory tracking, enhance customer satisfaction, and optimize production processes by automating key business operations and leveraging AI insights. It is suitable for companies looking for a scalable and flexible business management system.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Gincore?

- **Seller:** [Gincore](https://www.g2.com/sellers/gincore)
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small, 25% Medium

#### What Are Recent G2 Reviews of Gincore?

**["Agile app"](https://www.g2.com/survey_responses/gincore-review-6851592)**

**Rating:** 4.0/5.0 stars

_— Soonk P._

[Read full review](https://www.g2.com/survey_responses/gincore-review-6851592)

**["Fast support and continuous development with useful new features"](https://www.g2.com/survey_responses/gincore-review-12917929)**

**Rating:** 5.0/5.0 stars

_— Денис ._

[Read full review](https://www.g2.com/survey_responses/gincore-review-12917929)

#### What Are G2 Users Discussing About Gincore?

- [What is Gincore used for?](https://www.g2.com/discussions/what-is-gincore-used-for)

### [Gold-Vision](https://www.g2.com/products/gold-vision/reviews)

Gold-Vision CRM is a highly configurable, user-friendly customer relationship management (CRM) platform designed to unify and streamline sales and marketing processes for businesses of all sizes. It provides a central solution to manage customer data, automate processes, and align teams, with capabilities for sales pipeline management, lead scoring, marketing campaign automation, real-time reporting, and customer support tracking. Gold-Vision CRM is known for its flexibility, value, and quick implementations, helping organisations boost productivity, revenue, and customer satisfaction by reducing administrative overhead and automating critical sales and marketing functions.

**Average Rating:** 3.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Gold-Vision?

- **Workflow Capability:** 6.7/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 7.8/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gold-Vision?

- **Seller:** [Gold-Vision](https://www.g2.com/sellers/gold-vision)
- **Year Founded:** 2001
- **HQ Location:** West Haddon, GB
- **Twitter:** @GoldVisionCRM  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f61cf73294de4546d2cde273834e97464acbd951f3e8302e591b44d91a0cd786&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Festeiro-business-solutions-limited&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 33% Large

#### What Do G2 Reviewers Say About Gold-Vision?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **great customer support** of Gold-Vision, ensuring quick resolutions and minimal downtime.
- Users value the **customizability** of Gold-Vision, enabling personalized dashboards and integration with various software tools.
- Users value the **customization options** in Gold-Vision, enhancing their CRM experience with personalized dashboards and integrations.
- Users value the **easy integration** of Gold-Vision with other software, enhancing their CRM experience effortlessly.
- Users value the **feature richness** of Gold-Vision, especially its customizable dashboards and integration capabilities.

#### What Are Recent G2 Reviews of Gold-Vision?

**["Benefits of Gold Vision"](https://www.g2.com/survey_responses/gold-vision-review-8355245)**

**Rating:** 5.0/5.0 stars

_— Gunjan B._

[Read full review](https://www.g2.com/survey_responses/gold-vision-review-8355245)

**["Gold-Vision - A CRM system with a kick behind it"](https://www.g2.com/survey_responses/gold-vision-review-11272003)**

**Rating:** 4.0/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/gold-vision-review-11272003)

#### What Are G2 Users Discussing About Gold-Vision?

- [What is Gold-Vision used for?](https://www.g2.com/discussions/what-is-gold-vision-used-for)

- [&lsaquo; Prev‹ Prev](/categories/crm?order=g2_score&page=20&wfoid=40bf8e92c6.1781033865#product-list)
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- [Contract Management](/categories/contract-management)
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[Browse CRM Themes](/categories/crm/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated March 5, 2025

Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.

CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.

[CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.

There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.

The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.

To qualify for inclusion in the CRM category, a product must:

- Provide a bounded set of sales-related functions
- Provide lead, contact, account, and opportunity management functions
- Capture and store sales activities and interactions performed
- Consolidate customer history and transactions into a single interface
- Track prospects and contacts throughout the sales pipeline
- Facilitate communication at all phases of the customer lifecycle
- Provide reporting features to track sales performance
- Provide workflow automation capabilities to streamline sales processes
- Integrate functions into a unifying database and platform

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