# Best CRM Software - Page 24

## How Many CRM Software Products Does G2 Track?

**Total Products under this Category:** 1,093

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank CRM Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,900+ Authentic Reviews
- 1,093+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for CRM Software
 ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=128650&focus%5B%5D=1934&focus%5B%5D=3296)

Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Bigin by Zoho CRM, ActiveCampaign, and Close.

Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign&focus%5B%5D=close)

**Sponsored**

### Reevo

Reevo is the AI-native sales platform that runs prospecting, outreach, conversation intelligence, deal management, forecasting, and coaching on the full context of your business. Because every call, email, meeting, and deal update lives in a single memory, Reevo AI has a complete view of every account and can act on it – drafting follow-ups, updating the CRM, and flagging deal risk across the pipeline. Over time it learns how your team actually sells – your stages, signals, and patterns – and gets more accurate about your buyers. That shared memory also carries your team's knowledge, so new sellers ramp with the same account context and institutional know-how your top reps have, instead of rebuilding it from scratch. Layer Reevo over the tools you already use, or run it as your CRM and system of record out of the box. Because it works from one source of truth rather than partial views, your team spends less time on manual updates and makes decisions on the full picture.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-04T22%3A23%3A01Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1395075&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Famp%253Border%3Dtop_shelf%26page%3D24&secure%5Btoken%5D=22399a9f284cf75911ac73aede6685c099ccb24f11f114a8f4c3adbfabebb0a7&secure%5Burl%5D=https%3A%2F%2Freevo.ai%2Fsee-reevo-p1-b-g2%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3Dg2_paid&secure%5Burl_type%5D=custom_url)

### [ContactWise CRM](https://www.g2.com/products/contactwise-crm/reviews)

CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ContactWise CRM?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ContactWise CRM?

- **Seller:** [GroupLink](https://www.g2.com/sellers/grouplink)
- **Year Founded:** 1993
- **HQ Location:** Centerville, US
- **Twitter:** @grouplinkehd  
54 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1174204f6c8fd606d095d413947d644fd1b0d25eb2c9d89df3f577359080953&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrouplink%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of ContactWise CRM?

**["Very easy to use CRM"](https://www.g2.com/survey_responses/contactwise-crm-review-5028326)**

**Rating:** 4.0/5.0 stars

_— Abhishek K._

[Read full review](https://www.g2.com/survey_responses/contactwise-crm-review-5028326)

**["My Review of ContactWise CRM"](https://www.g2.com/survey_responses/contactwise-crm-review-5078563)**

**Rating:** 4.0/5.0 stars

_— Mansoor E._

[Read full review](https://www.g2.com/survey_responses/contactwise-crm-review-5078563)

#### What Are G2 Users Discussing About ContactWise CRM?

- [What is ContactWise CRM used for?](https://www.g2.com/discussions/what-is-contactwise-crm-used-for)

### [CRM.ES](https://www.g2.com/products/crm-es/reviews)

CRM.ES has an important list of modules that will help you get the most out of the application.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate CRM.ES?

- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CRM.ES?

- **Seller:** [MYCRMWEB](https://www.g2.com/sellers/mycrmweb)
- **Year Founded:** 1995
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fbc870045425c81428353e8c30112a6508fa5360fea420f0a7f582f8a95d4a1&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2288625&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About CRM.ES?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of CRM.ES, enhancing their ability to manage customer interactions and tasks efficiently.
- Users value the **exceptional lead tracking** features of CRM.ES, enhancing their customer interactions and sales pipeline management.
- Users value the **convenient task management and automation tools** of CRM.ES for effectively tracking customer interactions.

##### Cons

- Users face a **steep learning curve** due to limited report customization options, affecting their ability to generate specific insights.
- Users find **limited customization** options challenging, hindering detailed report generation and specific data insights.

#### What Are Recent G2 Reviews of CRM.ES?

**["Assisted in keeping our sales team on track"](https://www.g2.com/survey_responses/crm-es-review-10362689)**

**Rating:** 4.5/5.0 stars

_— daiKien T._

[Read full review](https://www.g2.com/survey_responses/crm-es-review-10362689)

**["The best CRM"](https://www.g2.com/survey_responses/crm-es-review-8356361)**

**Rating:** 4.5/5.0 stars

_— Mónica A._

[Read full review](https://www.g2.com/survey_responses/crm-es-review-8356361)

#### What Are G2 Users Discussing About CRM.ES?

- [What is CRM.ES used for?](https://www.g2.com/discussions/what-is-crm-es-used-for)

### [CRM-gx](https://www.g2.com/products/crm-gx/reviews)

Access Files, Contacts and Calendar From Anywhere

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate CRM-gx?

- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CRM-gx?

- **Seller:** [Hydranet](https://www.g2.com/sellers/hydranet)
- **HQ Location:** France
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5eed3f2d6f729a683007d3bf9d521f35064d9974fe98117ba134514ca6aac9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhydranet%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of CRM-gx?

**["The Real Customer CRM"](https://www.g2.com/survey_responses/crm-gx-review-5178385)**

**Rating:** 5.0/5.0 stars

_— Mohamed E._

[Read full review](https://www.g2.com/survey_responses/crm-gx-review-5178385)

**["Excellent Web CRM Solution"](https://www.g2.com/survey_responses/crm-gx-review-5161225)**

**Rating:** 5.0/5.0 stars

_— Ahmed A._

[Read full review](https://www.g2.com/survey_responses/crm-gx-review-5161225)

#### What Are G2 Users Discussing About CRM-gx?

- [What is CRM-gx used for?](https://www.g2.com/discussions/what-is-crm-gx-used-for)

### [Delta Sales CRM](https://www.g2.com/products/delta-sales-crm/reviews)

Delta Sales CRM keeps you focused on selling and strengthening customer relationships. Delta Sales CRM is a complete sales life cycle management software managing and tracking your sales leads all in one place aligning company sales process.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Delta Sales CRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Delta Sales CRM?

- **Seller:** [Delta Tech](https://www.g2.com/sellers/delta-tech)
- **Year Founded:** 2016
- **HQ Location:** Biratnagar, NP
- **Twitter:** @deltasalesapp  
41 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87fd598b77c2058b1ad7461babd26eba0bc7bc7bc5b39acf05554e30862fef88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelta-tech&secure%5Burl_type%5D=linkedin_company_website)  
147 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Delta Sales CRM?

**["Delta Sales CRM is a useful product."](https://www.g2.com/survey_responses/delta-sales-crm-review-5019668)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/delta-sales-crm-review-5019668)

**["User-friendly lead management"](https://www.g2.com/survey_responses/delta-sales-crm-review-5048105)**

**Rating:** 4.5/5.0 stars

_— Verified User in Business Supplies and Equipment_

[Read full review](https://www.g2.com/survey_responses/delta-sales-crm-review-5048105)

#### What Are G2 Users Discussing About Delta Sales CRM?

- [What is Delta Sales CRM used for?](https://www.g2.com/discussions/what-is-delta-sales-crm-used-for)

### [Flavor CRM](https://www.g2.com/products/flavor-crm/reviews)

Anyone would agree that education and technology are increasingly becoming one and it is extremely challenging to stay connected or keep track of the students. With Flavor CRM, it becomes easier with more savings in cost and time. Flavor CRM is built to minimize the connection hassle between a business and its customer. We help you streamline the entire customer relationship processes where you don’t have to worry about missing contact, non-automated message or non-existent progress update.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Flavor CRM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Workflow Capability:** 7.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Flavor CRM?

- **Seller:** [Flavor Pte. Ltd.](https://www.g2.com/sellers/flavor-pte-ltd)
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13880d7726c91fa6fcfad4e8603dc89d9d519e0df8b8e76de56daabae6577d40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflavor-crm&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Flavor CRM?

**["One Solution for Manage Client Data-Flavor CRM"](https://www.g2.com/survey_responses/flavor-crm-review-8571118)**

**Rating:** 4.0/5.0 stars

_— Nisha V._

[Read full review](https://www.g2.com/survey_responses/flavor-crm-review-8571118)

### [Flowdeal](https://www.g2.com/products/flowdeal/reviews)

Flowdeal’s visual sales pipeline displays the entire customer journey—from lead to signed contract—on a single, transparent interface. Built-in e-signature and Számlázz.hu invoicing AI that writes and schedules follow-up emails 14-day free trial, no credit card required Customer support

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Flowdeal?

- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Flowdeal?

- **Seller:** [Flowdeal](https://www.g2.com/sellers/flowdeal)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2491cd18c36718e54e019fb2487bb6a979a6c9f0961cf8939bf8b7707cff071e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F120574212&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Flowdeal?

**["Simple, fast, and useful AI – excellent value for money CRM is flowdeal."](https://www.g2.com/survey_responses/flowdeal-review-12943816)**

**Rating:** 5.0/5.0 stars

_— György O._

[Read full review](https://www.g2.com/survey_responses/flowdeal-review-12943816)

**["Flowdeal’s Fast, Intuitive CRM That Our Sales Team Actually Enjoys"](https://www.g2.com/survey_responses/flowdeal-review-12974382)**

**Rating:** 5.0/5.0 stars

_— Elle Z._

[Read full review](https://www.g2.com/survey_responses/flowdeal-review-12974382)

### [Flowforce](https://www.g2.com/products/flowforce-flowforce/reviews)

FlowForce is an AI-powered CRM designed to help sales teams manage leads, automate outreach, and close more deals faster. It combines lead management, pipeline tracking, and sales cadences in one platform, eliminating the need for multiple tools. With built-in AI, FlowForce can draft emails, summarize interactions, and suggest next steps, helping teams focus on selling instead of manual work. Users can track every interaction, automate follow-ups, and gain real-time visibility into deal progress and team performance. FlowForce is built for startups, freelancers, and growing teams looking for a simple, modern CRM with powerful automation and AI-driven insights.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Flowforce?

- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Flowforce?

- **Seller:** [FlowForce](https://www.g2.com/sellers/flowforce-8266e60a-65d9-4838-bdc9-bde1ee7666a2)
- **Year Founded:** 2025
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae538523b5261aede0adb7b7415efd0390f15efd3a4472c4b0f3091d22b8b38d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflowforceapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Flowforce?

**["Helping Me Stay on Top of Leads and Follow-Ups"](https://www.g2.com/survey_responses/flowforce-review-12922308)**

**Rating:** 5.0/5.0 stars

_— Ridoy R._

[Read full review](https://www.g2.com/survey_responses/flowforce-review-12922308)

**["Seamless Sales Automation, Outstanding Usability"](https://www.g2.com/survey_responses/flowforce-review-12812043)**

**Rating:** 5.0/5.0 stars

_— Nzube N._

[Read full review](https://www.g2.com/survey_responses/flowforce-review-12812043)

### [FRM Solutions](https://www.g2.com/products/frm-solutions/reviews)

FRM Solutions is a robust, out- of-the-box solution tailored specifically to the needs of franchisors for the management of potential and existing franchised relationships.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind FRM Solutions?

- **Seller:** [Frmsolutions](https://www.g2.com/sellers/frmsolutions)
- **HQ Location:** Atlanta, US
- **Twitter:** @FRMsolutions  
325 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2a506e53f7870222b5cc89755dcd46f104e7d557c9b2436253e3ecac7f85f49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrm-solutions&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of FRM Solutions?

**["FRM Solution is Easy to Use"](https://www.g2.com/survey_responses/frm-solutions-review-5445481)**

**Rating:** 4.5/5.0 stars

_— Verified User in Semiconductors_

[Read full review](https://www.g2.com/survey_responses/frm-solutions-review-5445481)

**["Very reliable and efficient"](https://www.g2.com/survey_responses/frm-solutions-review-6483805)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/frm-solutions-review-6483805)

#### What Are G2 Users Discussing About FRM Solutions?

- [What is FRM Solutions used for?](https://www.g2.com/discussions/what-is-frm-solutions-used-for)

### [Gridlex Ultra Customizable AI CRM for Your Industry](https://www.g2.com/products/gridlex-ultra-customizable-ai-crm-for-your-industry/reviews)

Gridlex’s Ultra Customizable AI CRM offers businesses a powerful, industry-focused platform designed to streamline customer management and service. With built-in AI CRM and customer service capabilities, plus extensive customization options, Gridlex enables organizations to mold the system around their exact workflows, data structures, and reporting needs. Unlike one-size-fits-all CRMs, Gridlex is engineered for flexibility—across industries such as Biopharma, Medical Devices, LBM, Architecture, and Engineering Services. Whether you need custom fields, tailored UX, specialized integrations, or advanced automation, Gridlex adapts to your unique requirements. Supported by a highly responsive customer success team, Gridlex ensures smooth implementation, scalability, and long-term adaptability. This makes it the go-to choice for organizations seeking to enhance customer relationships and operational efficiency with a CRM that truly fits their business. AI CAPABILITIES Gridlex’s Ultra Customizable AI CRM is enhanced with powerful AI agents that help organizations drive growth, improve efficiency, and deliver smarter customer engagement. These agents automate time-consuming tasks, provide intelligent insights, and guide teams toward the best outcomes. ◾ AI Workflow Automation Agent: Executes rule-based and predictive automations across CRM and customer service processes. ◾ AI Knowledge Agent: Surfaces context-aware insights, playbooks, and recommended responses in real time—tailored to your industry’s unique sales cycle. Whether it’s suggesting compliance-ready messaging in Biopharma, product specifications in Medical Devices, or contract clauses in Architecture Firms, the AI Knowledge Agent equips your sales and service teams with the right information at the right moment to accelerate deals and improve customer engagement. ◾ AI Prospecting Agent: Automatically identifies, qualifies, and enriches leads from multiple data sources—ensuring sales teams focus on the highest-potential opportunities. ◾ Inbound Lead & Response Agent: Instantly engages inbound leads, responds with contextually relevant messaging, and routes them to the right team member for faster conversion. ◾ Pipeline Management Agent: Monitors opportunities, flags risks, predicts deal outcomes, and keeps your pipeline clean and actionable. ◾ Next Best Action Agent: Recommends intelligent next steps for sales and service teams based on customer behavior, deal stage, and historical data. ◾ AI Data Enrichment Agent: Cleans, updates, and enriches CRM records with external data to maintain high-quality customer information. ◾ AI Customer Service Agent: Handles routine inquiries, creates tickets, and provides 24/7 support—freeing up your human agents for complex issues. Product Description: ULTRA CUSTOMIZABLE AI CRM ◾ Automation & AI Agents: Automate processes, data updates, and workflows to boost efficiency. ◾ Custom Models: Structure your CRM data like a fully customizable database—custom objects, relationships, and workflows tailored to your industry. ◾ Custom Apps: Build applications within your CRM to support unique processes. ◾ Custom UX: Deliver a user experience aligned with your team’s workflows. ◾ Custom Forms & Fields: Capture and manage the exact customer data your business requires. ◾ Custom Reports & Analytics: Create dashboards and reports tailored to your KPIs. ◾ Custom Integrations: Seamlessly connect with third-party systems for a unified ecosystem. ◾ SSO Integration: Simplify access across teams with single sign-on. ◾ Data Migration & Loading: Smooth onboarding with structured transfer of your existing customer data. CORE CRM SALES, SERVICE AND MARKETING CAPABILITIES ◾ Customer Master Data Management (MDM): Consolidate and govern customer data across sales, service, and marketing for a single source of truth. ◾ Prospecting & Lead Management: Capture, qualify, and score leads with customizable workflows and AI-driven enrichment. ◾ Pipeline & Opportunity Management: Manage deals across tailored stages, forecast with accuracy, and identify at-risk opportunities. ◾ Account & Contact Management: Maintain a 360° view of accounts, contacts, and customer relationships. ◾ Collaboration & Shared Inbox: Centralize communications across sales, service, and marketing teams for seamless coordination. ◾ Customer Service & Help Desk: Manage tickets, inquiries, and escalations through an integrated service hub. ◾ Case & SLA Management: Track service requests, enforce SLAs, and ensure timely resolution. ◾ Knowledge Base & AI Support: Provide agents and customers with real-time solutions for faster problem-solving. ◾ Omnichannel Service: Deliver consistent experiences via email, chat, and customer portals. ◾ Marketing Automation: Run campaigns across email, SMS, and digital channels with customizable workflows. ◾ Lead Nurturing & Scoring: Automatically engage prospects with personalized content and scoring models. ◾ Campaign Tracking & ROI Analytics: Tie marketing spend directly to pipeline performance and closed deals. ◾ Segmentation & Personalization: Deliver industry-specific, context-driven engagement at scale. ◾ Event & Webinar Lead Capture: Manage leads from events and webinars seamlessly within your CRM. INDUSTRY-SPECIFIC MODULES & COMPONENTS Gridlex goes beyond generic CRM features by offering industry-focused modules to meet regulatory, operational, and customer engagement needs across verticals: ◾ Biopharma CRM: MDM, Sampling, Medical Affairs, Sunshine Act management, HCP Portals & More ◾ Medical Devices CRM: MDM, Sunshine Act management, Support product demos, equipment tracking, and hospital procurement workflows. ◾ LBM (Lumber & Building Materials) CRM: Track contractor and dealer accounts, manage bids, and monitor material supply pipelines. ◾ Architecture & Engineering CRM: Track RFPs, project opportunities, and client relationships throughout long-cycle projects. With Gridlex, you don’t just get a CRM—you get a tailored sales platform that adapts to the way your industry operates, helping your teams close deals faster, serve clients better, and stay ahead of competitors.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Gridlex Ultra Customizable AI CRM for Your Industry?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gridlex Ultra Customizable AI CRM for Your Industry?

- **Seller:** [Gridlex](https://www.g2.com/sellers/gridlex)
- **Year Founded:** 2011
- **HQ Location:** Orlando, US
- **Twitter:** @Gridlex3  
15 Twitter followers
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8538ab86a99b243c3fec92e05daf5510d1d5c6a5ea54175cedcdf6110150ef9&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fgridlex%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About Gridlex Ultra Customizable AI CRM for Your Industry?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Gridlex Ultra's **automation efficiency** greatly simplifies their CRM processes, enhancing overall productivity and support.
- Users find the **automation features** of Gridlex Ultra greatly enhance their CRM experience and streamline processes.
- Users value the **automation focus** of Gridlex Ultra, enhancing efficiency and streamlining their CRM processes.
- Users value the **customization options** of Gridlex Ultra, enhancing their CRM experience and meeting specific needs.
- Users appreciate the **ease of use** of Gridlex Ultra Customizable AI CRM, finding it a streamlined solution for their needs.

#### What Are Recent G2 Reviews of Gridlex Ultra Customizable AI CRM for Your Industry?

**["Powerful Customization for your business"](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-7029648)**

**Rating:** 5.0/5.0 stars

_— Verified User in Biotechnology_

[Read full review](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-7029648)

**["Truly above and beyond"](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-6822744)**

**Rating:** 5.0/5.0 stars

_— Manesh N._

[Read full review](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-6822744)

### [hafooz](https://www.g2.com/products/hafooz/reviews)

AI-Driven CRM Software forAccelerated Sales Growth. Grow your Revenue using AI and Automation Streamlined Sales Process - Use Conversational AI to convert your website visitors into leads and view all leads from all channels in one platform and grow faster. Improved Lead Conversion - Automate assignment of Leads by source, territories, products, etc and leverage automation to qualify leads and opportunities faster through your Sales lifecycle and improve conversion rate. Close more deals - Leverage conversational AI to engage Customers and personalize conversations to close more deals. Automate Follow up tasks, emails, reminders and free up your Sales team from mundane tasks. Improved Customer Experience - Use Conversational AI to automate Customer Support, provide instant responses, auto resolve Customer issues using knowledge base and Improve Customer experience. hafooz on the go - Enable your Sales team with mobile capabilities to manage Customer Visits and Sales data on fingertips - Track Sales Visits - Manage your Calendars - Get reminders on the Go - Phone calls as activities From lead generation to customer support - hafooz covers it all LEAD MANAGEMENT - AI Chatbot for Web and WhatsApp - Web forms - Automation - Meeting Scheduler - Marketplace Integration CUSTOMER SUPPORT - 24x7 AI Chatbot for Web and WhatsApp - Knowledgebase - Ticketing - Customer feedback & surveys - Order Tracking and status update SALES PIPELINE MANAGEMENT - Email and WhatsApp Outreach - Automatic Sales Pipeline Management - Generate Quotations, Orders and Invoices - 360 View of Customer - Mobile on the go SALES TEAM MANAGEMENT - Manage Goals - Sales team geolocation tracking - Track performance metrics - Track customer interactions - Reporting and Analytics

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate hafooz?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind hafooz?

- **Seller:** [hafooz](https://www.g2.com/sellers/hafooz)
- **HQ Location:** Ahmedabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=62853722428e0859277c1579ef943f5999aced6a5039b0c37bb6b8019c6ebeda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhafooz&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About hafooz?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of hafooz, finding its interface simple and intuitive for everyone.
- Users value the **prompt customer support** offered by hafooz, enhancing their overall experience and satisfaction.
- Users value the **feature richness** of Hafooz, praising its intuitive UI/UX and convenient geo-tracking capabilities.
- Users value the **flexibility** of Hafooz, allowing easy product additions and quick adaptation to changing needs.
- Users value the **flexibility in lead management** and appreciate the quick customer support from Hafooz.

#### What Are Recent G2 Reviews of hafooz?

**["Easy to use, Helpful Customer Support"](https://www.g2.com/survey_responses/hafooz-review-11155448)**

**Rating:** 4.5/5.0 stars

_— Jay T._

[Read full review](https://www.g2.com/survey_responses/hafooz-review-11155448)

**["Best Simple and easy to use CRM"](https://www.g2.com/survey_responses/hafooz-review-11057372)**

**Rating:** 4.0/5.0 stars

_— Shaharuzzaman L._

[Read full review](https://www.g2.com/survey_responses/hafooz-review-11057372)

### [HelloGrowthCRM](https://www.g2.com/products/hellogrowthcrm/reviews)

HelloGrowthCRM is an AI-powered CRM platform designed to help businesses manage leads, automate follow-ups, and optimize revenue operations in one unified system. Built for modern sales teams and growing businesses, HelloGrowthCRM combines CRM software with optional Managed RevOps services, allowing companies to automate sales processes while maintaining clean pipelines, consistent follow-ups, and accurate forecasting. The platform centralizes customer data, communication channels, and sales activities, helping businesses convert more leads, streamline operations, and gain real-time insights into their revenue pipeline.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate HelloGrowthCRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HelloGrowthCRM?

- **Seller:** [hellogrowthcrm](https://www.g2.com/sellers/hellogrowthcrm)
- **HQ Location:** Ahmedabad, India
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a4dab9409aeb639e3bb886eaa01390cec9c323b4ac194ae2820dffbfe4dfb5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhellogrowthcrm&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Small

#### What Are Recent G2 Reviews of HelloGrowthCRM?

**["Efficient CRM Platform with Strong Workflow Management Features"](https://www.g2.com/survey_responses/hellogrowthcrm-review-12870443)**

**Rating:** 4.5/5.0 stars

_— Arjun G._

[Read full review](https://www.g2.com/survey_responses/hellogrowthcrm-review-12870443)

**["Streamlined Operations with Intuitive Usability"](https://www.g2.com/survey_responses/hellogrowthcrm-review-12878098)**

**Rating:** 4.0/5.0 stars

_— Somya m._

[Read full review](https://www.g2.com/survey_responses/hellogrowthcrm-review-12878098)

### [Honcho CRM](https://www.g2.com/products/honcho-crm/reviews)

Honcho CRM is designed to integrate marketing & sales functions.

**Average Rating:** 3.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Honcho CRM?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Honcho CRM?

- **Seller:** [Honcho CRM](https://www.g2.com/sellers/honcho-crm)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Honcho CRM?

**["The first time user of a cloud based CRM"](https://www.g2.com/survey_responses/honcho-crm-review-5164154)**

**Rating:** 4.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/honcho-crm-review-5164154)

**["Best Crm for use"](https://www.g2.com/survey_responses/honcho-crm-review-5100348)**

**Rating:** 4.0/5.0 stars

_— Verified User in Animation_

[Read full review](https://www.g2.com/survey_responses/honcho-crm-review-5100348)

#### What Are G2 Users Discussing About Honcho CRM?

- [What is Honcho CRM used for?](https://www.g2.com/discussions/what-is-honcho-crm-used-for)

### [HumanizeIT](https://www.g2.com/products/humanizeit/reviews)

ReframeYourClients all-in-one business development software helps MSPs in 12 time zones demonstrate to their clients that IT is a huge competitive advantage, not just a commodity. A pioneer in MSP 2.0, ReframeYourClients aims to help its customers build the next generation of IT businesses.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate HumanizeIT?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HumanizeIT?

- **Seller:** [HumanizeIT](https://www.g2.com/sellers/humanizeit)
- **Year Founded:** 2016
- **HQ Location:** Lincoln, US
- **Twitter:** @MSPlatformIT  
5,375 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d348917de1a22961c43d3014246cc277568c80de85ac6cb8cae16d4d0b85de5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhumanizeit%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of HumanizeIT?

**["Great"](https://www.g2.com/survey_responses/humanizeit-review-5288396)**

**Rating:** 5.0/5.0 stars

_— Rebekah D._

[Read full review](https://www.g2.com/survey_responses/humanizeit-review-5288396)

**["When it comes to IT CRM its Reframe Your Clients"](https://www.g2.com/survey_responses/humanizeit-review-5065814)**

**Rating:** 5.0/5.0 stars

_— Kailash K._

[Read full review](https://www.g2.com/survey_responses/humanizeit-review-5065814)

#### What Are G2 Users Discussing About HumanizeIT?

- [What is ReframeYourClients used for?](https://www.g2.com/discussions/what-is-reframeyourclients-used-for)

### [imprezian360](https://www.g2.com/products/imprezian360/reviews)

Imprezian360 is a business software solution add-on for Quickbooks Pro, Premier and Enterprise customers, it compliments Quickbooks by providing sales-lead, opportunity tracking, customer-service automation and inventory control features with the QB integration on the market.

**Average Rating:** 4.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate imprezian360?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind imprezian360?

- **Seller:** [Sellergy Solutions](https://www.g2.com/sellers/sellergy-solutions)
- **HQ Location:** Tampa, FL
- **Twitter:** @imprezian360
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of imprezian360?

**["Success using Imprezian360 in multiple location business"](https://www.g2.com/survey_responses/imprezian360-review-167915)**

**Rating:** 4.5/5.0 stars

_— Laresa H._

[Read full review](https://www.g2.com/survey_responses/imprezian360-review-167915)

**["Perfect CRM system for our needs"](https://www.g2.com/survey_responses/imprezian360-review-169131)**

**Rating:** 4.0/5.0 stars

_— Haskel W._

[Read full review](https://www.g2.com/survey_responses/imprezian360-review-169131)

#### What Are G2 Users Discussing About imprezian360?

- [What is imprezian360 used for?](https://www.g2.com/discussions/what-is-imprezian360-used-for)

### [Insight Business Management](https://www.g2.com/products/insight-business-management/reviews)

Business management solution incorporating CRM, Project Management, BI, WMS and Document Management

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Insight Business Management?

- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Insight Business Management?

- **Seller:** [Arquila Ltd](https://www.g2.com/sellers/arquila-ltd)
- **Year Founded:** 2005
- **HQ Location:** Glasgow, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a20ae76f6861ff1c508ab23c57881fdadd62f9d084c7d524b7838c2bf3677b7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farquila&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Insight Business Management?

**["A great program for companies"](https://www.g2.com/survey_responses/insight-business-management-review-4172188)**

**Rating:** 4.5/5.0 stars

_— Dawid O._

[Read full review](https://www.g2.com/survey_responses/insight-business-management-review-4172188)

**["A good one for All in Technology"](https://www.g2.com/survey_responses/insight-business-management-review-4832697)**

**Rating:** 5.0/5.0 stars

_— Sriram P._

[Read full review](https://www.g2.com/survey_responses/insight-business-management-review-4832697)

#### What Are G2 Users Discussing About Insight Business Management?

- [What is Insight Business Management used for?](https://www.g2.com/discussions/what-is-insight-business-management-used-for)

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- [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm)

- [Contract Management](/categories/contract-management)
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[Browse CRM Themes](/categories/crm/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated March 5, 2025

Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.

CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.

[CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.

There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.

The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.

To qualify for inclusion in the CRM category, a product must:

- Provide a bounded set of sales-related functions
- Provide lead, contact, account, and opportunity management functions
- Capture and store sales activities and interactions performed
- Consolidate customer history and transactions into a single interface
- Track prospects and contacts throughout the sales pipeline
- Facilitate communication at all phases of the customer lifecycle
- Provide reporting features to track sales performance
- Provide workflow automation capabilities to streamline sales processes
- Integrate functions into a unifying database and platform

Show More