# Best CRM Software - Page 43 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,084 ### Category Stats (Jul 2026) - **Average Rating:** 4.38/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,700+ Authentic Reviews - 1,084+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=3296&focus%5B%5D=128650&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Close, Bigin by Zoho CRM, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=activecampaign) **Sponsored** ### SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-30T01%3A12%3A47Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=509&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Famp%2525253Bselected_view%3Dgrid%26page%3D43&secure%5Btoken%5D=9242991b707ecfd5507eb723be9cde23e1b827bf686b1898db447e83d22e577b&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fsales-cloud.html&secure%5Burl_type%5D=paid_promos) ### [Insale CRM](https://www.g2.com/products/insale-crm/reviews) Simple, smart & easy Sales CRM for your team. Managing sales processes becomes a delightful experience, making your sales team fall in love with the process. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Insale CRM? - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Insale CRM? - **Seller:** [Zaw](https://www.g2.com/sellers/zaw) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Insale CRM? **["Fun Intuitive Program"](https://www.g2.com/survey_responses/insale-crm-review-8966926)** **Rating:** 5.0/5.0 stars _— Verified User in Insurance_ [Read full review](https://www.g2.com/survey_responses/insale-crm-review-8966926) ### [inTandem by vcita](https://www.g2.com/products/intandem-by-vcita/reviews) We’re inTandem by vcita, a business management platform designed to win and keep SMB business. Flexible. Easy to integrate. Scalable. We’ve used all our learnings from working hand-in-hand with partners and small businesses in the past 14 years to create the most powerful platform possible. Built for you. Built for the real way businesses work. And 100% built on experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate inTandem by vcita? - **Workflow Capability:** 5.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 5.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind inTandem by vcita? - **Seller:** [vcita](https://www.g2.com/sellers/vcita) - **Year Founded:** 2010 - **HQ Location:** St. Petersburg Florida - **Twitter:** @vCita 1,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c8add0ce36b69183c81d5250f6d26a15ecbe1fcfdedf21fcbf3ea6f4a400ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1816111%2F&secure%5Burl_type%5D=linkedin_company_website) 150 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About inTandem by vcita? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **all-in-one business enhancement** of inTandem, streamlining client management and workflows effectively. - Users appreciate the **all-in-one client management** of inTandem, streamlining workflows and enhancing professional branding. - Users appreciate the **ease of use** of inTandem, benefiting from an all-in-one solution that streamlines workflows. - Users appreciate the **easy customization** features of inTandem, enhancing professionalism and streamlining their workflows significantly. - Users appreciate the **all-in-one functionality** of inTandem, which streamlines client management, scheduling, and billing. ##### Cons - Users experience a **learning curve** with inTandem by vcita, requiring time to fully grasp its features. #### What Are Recent G2 Reviews of inTandem by vcita? **["All-in-One Solution That Streamlines Business Workflows"](https://www.g2.com/survey_responses/intandem-by-vcita-review-11921475)** **Rating:** 5.0/5.0 stars _— Sanchit Singh R._ [Read full review](https://www.g2.com/survey_responses/intandem-by-vcita-review-11921475) ### [Intrix CRM](https://www.g2.com/products/intrix-crm/reviews) Intrix Project is used as a tool for project management in construction, architecture bureaus, advertising and marketing agencies, municipalities, IT departments, translation agencies and other companies, which are in any way related to projects **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Intrix CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Intrix CRM? - **Seller:** [Intera](https://www.g2.com/sellers/intera) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Intrix CRM? **["Business analyst"](https://www.g2.com/survey_responses/intrix-crm-review-7833941)** **Rating:** 4.0/5.0 stars _— Shivani S._ [Read full review](https://www.g2.com/survey_responses/intrix-crm-review-7833941) ### [ITatScale](https://www.g2.com/products/itatscale/reviews) ITatScale is a modular SaaS platform designed for freelancers, self-employed professionals, and small businesses in France. It centralizes and automates the operational side of running a business — so you can spend less time on admin and more time on your clients. Connect your Outlook inbox and let ITatScale handle the rest: leads are automatically created in the CRM, quotes are generated by AI from incoming emails, invoices are issued and tracked, and your knowledge base organizes itself. Key features: Smart CRM — contacts, pipeline, and client history in one place, updated automatically from your emails AI Quote Generation — turn email requests into professional PDF quotes in seconds Electronic Invoicing — compliant with France's mandatory e-invoicing reform (September 2026) Outlook Email Connector — your inbox feeds your CRM automatically AI Knowledge Base — drop notes in any format, the AI classifies and makes them searchable Dashboard & KPIs — real-time business metrics with no setup required ITatScale is built on the principle of modularity: activate what you need, pay for what you use. No technical skills required. Hosted in France. GDPR compliant. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind ITatScale? - **Seller:** [ITatScale](https://www.g2.com/sellers/itatscale) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0955c4fa52880564513b77dce3412035d2061108ad281b80ef4180734a06bc7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitatscale%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of ITatScale? **["Amazing Time Savings with ITatScale"](https://www.g2.com/survey_responses/itatscale-review-12740112)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/itatscale-review-12740112) ### [Joby CRM](https://www.g2.com/products/joby-crm/reviews) Joby is the all-in-one CRM for home-service teams — with a built-in Twilio phone system, power dialer, live call transcription, AI voice agents, visual IVR, and a native mobile softphone. Built for roofing, locksmith, garage door, HVAC, plumbing, electrical, pest control, cleaning, landscaping, auto transport, general contractors, and 70+ other service industries. Unlike general-purpose CRMs (HubSpot, Salesforce, Monday) and legacy field-service incumbents (ServiceTitan, Housecall Pro, Jobber), Joby is the only platform that combines the full home-services operating stack — CRM, dispatch, estimates, invoicing, payments, subcontractor management, commissions — with a real built-in phone system and AI voice layer that none of the others include natively. Key capabilities: • Built-in Twilio phone system: browser softphone, inbound/outbound calls, call recording, voicemail, visual IVR, call groups, A2P 10DLC compliance, BYOA support • Power dialer: automated outbound call lists, callback tickets, TCPA-friendly scheduling, real-time outcome logging • AI voice agents: after-hours answering, lead qualification, appointment booking (powered by VAPI + OpenAI voice) • Live Deepgram call transcription • Visual IVR and no-code workflow builder (React Flow) • CRM: pipeline, lead scoring, custom fields, ad-source tracking, bulk import • Dispatch: map-based routing, service areas, GPS tracking, route optimization • Estimates: vertical-specific builders (roofing, garage door, auto transport) with e-signature + Stripe payments • Invoicing + Stripe payments • Subcontractor portal with commission tracking (agent + subcontractor + external company commissions) • Bulk SMS campaigns + two-way SMS threading • Native iOS + Android apps with full Twilio softphone • Transparent per-seat pricing with a free trial — no sales-call gatekeeping Best fit: home-service and skilled-trades businesses from 2 to 100+ seats that want ServiceTitan-level depth without the six-figure spend or six-month onboarding, plus a real phone system that Housecall Pro and Jobber don't include natively. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Joby CRM? - **Seller:** [Joby](https://www.g2.com/sellers/joby) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2b705fada7c345dc8cfcbffb00ad745297cb9045bba25a0abf3365217da1952&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjobycrm%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Joby CRM? **["CRM with a Real Built-In Phone System That Helped Me Close More Jobs"](https://www.g2.com/survey_responses/joby-crm-review-12643366)** **Rating:** 5.0/5.0 stars _— Danny B._ [Read full review](https://www.g2.com/survey_responses/joby-crm-review-12643366) ### [Kongo Industries](https://www.g2.com/products/kongo-industries/reviews) At Kongo, we partner with middle market businesses looking to implement CRM, marketing automation, sales enablement and help desk operations. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Kongo Industries? - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Kongo Industries? - **Seller:** [Kongo Industries](https://www.g2.com/sellers/kongo-industries) - **Year Founded:** 2010 - **HQ Location:** Fitzroy, AU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e4e57b5a0a03c457f0e519a2c7abb30934dfca4031400da1187495bf03f8826&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkongo-industries&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Kongo Industries? **["AI OPS"](https://www.g2.com/survey_responses/kongo-industries-review-12941021)** **Rating:** 5.0/5.0 stars _— Jacob S._ [Read full review](https://www.g2.com/survey_responses/kongo-industries-review-12941021) ### [Kordeva](https://www.g2.com/products/kordeva/reviews) Enterprise IP PBX Software offers one of the most adaptable platforms. It allows utmost customisation, has unbounded attributes and ease of usability, which makes it one of the splendiferous software solution for global communication. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Kordeva? - **Seller:** [Whinstone Technologies](https://www.g2.com/sellers/whinstone-technologies) - **Year Founded:** 2015 - **HQ Location:** Islamabad, PK - **Twitter:** @whinstonetech 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82f7a72f21750cd0ea811c806d9d008eef0e8e7b08b48ad6a0dd72eec0bc67b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhinstone&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Kordeva? **["Kordeva is pretty easy understand"](https://www.g2.com/survey_responses/kordeva-review-3919432)** **Rating:** 5.0/5.0 stars _— Sarfraz M._ [Read full review](https://www.g2.com/survey_responses/kordeva-review-3919432) #### What Are G2 Users Discussing About Kordeva? - [What is Kordeva used for?](https://www.g2.com/discussions/what-is-kordeva-used-for) ### [Krazimo](https://www.g2.com/products/krazimo/reviews) A modern AI CRM built from the ground up for the agentic era. We start with a deep onboarding process tailored entirely to your business. From there, the system takes over across four key areas: Lead Generation — Our agents work around the clock to put you in front of the right people. AEO, SEO, content creation, LinkedIn outreach, email campaigns, AI-powered phone calls — they continuously scan your market, surface opportunities, and drive attention your way. Lead Validation & Conversion — AI agents sit across every channel where prospects find you — Instagram, Facebook, LinkedIn, YouTube comments, your website — qualifying leads, booking calls, and even closing deals directly. Account Management — Billing support, real-time dashboards, and reporting that lets you read your sales pipeline at a glance. Filter by SKU, rep, customer segment, or any custom metric that matters to you. Customer Service — During onboarding, we connect our agents to your knowledge bases and internal tools, with strict guardrails governing what they can access and do. The result: agents that resolve a meaningful share of customer inquiries autonomously — without compromising security. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Krazimo? - **Seller:** [Krazimo](https://www.g2.com/sellers/krazimo) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c60e24005c6a91be6229463e0a45886b227ed66859908cbb24b5630a748b06ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkrazimo%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Krazimo? **["Krazimo’s Phenomenal Team: Fast Customization, Smarter Lead Conversion, Better SEO"](https://www.g2.com/survey_responses/krazimo-review-12479146)** **Rating:** 5.0/5.0 stars _— Jordan S._ [Read full review](https://www.g2.com/survey_responses/krazimo-review-12479146) ### [Kreative Hive 360](https://www.g2.com/products/kreative-hive-kreative-hive-360/reviews) Kreative Hive, a pioneering CRM marketing agency, sets itself apart with bespoke and strategic content creation. Specializing in social media, they adeptly navigate varied digital terrains, customizing their approach to each brand's distinct identity. Beyond aesthetics, Kreative Hive delves into brand essence, cultivating genuine connections. Their unwavering commitment to strategic innovation, platform expertise, and a personalized touch distinguishes them. Elevate your brand with Kreative Hive, where creativity and strategy converge to craft compelling narratives, leaving a lasting impact in the dynamic realm of digital marketing. As a CRM marketing agency, they excel in forging and maintaining meaningful customer relationships, ensuring your brand's sustained success in the ever-evolving digital landscape. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Kreative Hive 360? - **Seller:** [Kreative Hive](https://www.g2.com/sellers/kreative-hive) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=583a255aa3f6766fb3d2a6914e6f159ede19dc78a0d5a383ddd6c398f74d4eb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkreativehive&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Kreative Hive 360? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **variety of creative tools** in Kreative Hive 360, enhancing their collaborative and streamlined workflows. - Users highlight the **user-friendly interface** of Kreative Hive 360, making creative processes more efficient and enjoyable. ##### Cons - Users face challenges due to **limited customization options** , impacting their experience and meeting specific needs. - Users face significant challenges with **slow loading times** , impacting their overall experience with Kreative Hive 360. #### What Are Recent G2 Reviews of Kreative Hive 360? **["Kreative Hive 360"](https://www.g2.com/survey_responses/kreative-hive-360-review-9905381)** **Rating:** 5.0/5.0 stars _— John Michael B._ [Read full review](https://www.g2.com/survey_responses/kreative-hive-360-review-9905381) ### [Kreative Hive 360](https://www.g2.com/products/kreative-hive-360/reviews) Kreative Hive 360 is a cutting-edge CRM (Customer Relationship Management) program that aims to transform how organizations manage their customer interactions. This revolutionary platform seamlessly integrates sales, marketing, and customer support activities, providing a 360-degree view of client interactions. Kreative Hive 360 enables organizations to easily manage and analyze customer data, expedite communication, and improve overall customer happiness. The platform's user-friendly layout facilitates navigation and accessibility, allowing teams to work effectively and make educated choices. Whether it's handling leads, automating marketing campaigns, or delivering prompt customer care, Kreative Hive 360 is a holistic solution that enables organizations to establish and maintain long-term relationships with their customers. Enhance your CRM experience with Kreative Hive 360, unlocking new levels of productivity and success for your organization. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Kreative Hive 360? - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kreative Hive 360? - **Seller:** [Kreative Hive](https://www.g2.com/sellers/kreative-hive) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=583a255aa3f6766fb3d2a6914e6f159ede19dc78a0d5a383ddd6c398f74d4eb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkreativehive&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Kreative Hive 360? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **seamless integration** of Kreative Hive 360, consolidating essential business tools into one platform. - Users love the **seamless integration** of Kreative Hive 360, consolidating all essential business tools in one place. ##### Cons - Users find the **learning curve steep** , as the rich features can be overwhelming and time-consuming to master. - Users find the **overwhelming experience** of Kreative Hive 360 challenging due to its extensive features and customization options. #### What Are Recent G2 Reviews of Kreative Hive 360? **["Kreative Hive 360: The Only Marketing Platform You Need to Grow Your Business"](https://www.g2.com/survey_responses/kreative-hive-360-review-11632778)** **Rating:** 4.0/5.0 stars _— Jeremiah I._ [Read full review](https://www.g2.com/survey_responses/kreative-hive-360-review-11632778) ### [Laffloo](https://www.g2.com/products/laffloo/reviews) Laffloo is a full-stack newsletter sponsorship marketplace built to simplify how brands and publishers collaborate. It brings transparency, automation, and discoverability to a space that has historically been fragmented and manual. With Laffloo, advertisers can easily find niche newsletters, book sponsorships in a few clicks, and access performance insights without chasing publishers or juggling spreadsheets. At the same time, publishers can monetize their newsletters more efficiently, manage sponsorship inventory, set pricing, and receive payments — all from a single dashboard. Laffloo supports a wide range of sponsorship formats such as native ads, banner placements, title sponsorships, dedicated sends, CPC campaigns, and classified ads. Every placement comes with unified tracking, automated creative insertion, and clear reporting, ensuring both sides enjoy a frictionless experience. At its core, Laffloo is built around trust, data, and automation. The platform verifies publisher metrics, prevents overbooking, standardizes pricing visibility, and removes the back-and-forth negotiations that slow campaigns down. Advertisers gain access to verified audience insights, while publishers maintain full control over their inventory and brand. Whether you’re a fast-growing startup looking for high-intent audiences or a publisher seeking consistent sponsorship revenue, Laffloo provides the infrastructure to scale newsletter advertising with speed and confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Laffloo? - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Laffloo? - **Seller:** [Laffloo](https://www.g2.com/sellers/laffloo) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f480de44a30b2c10622d19cd428e6b5fedb7a2dc61c9b25015bc4a3596876bab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flaffloo%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Laffloo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Laffloo, streamlining outreach and link building in one convenient platform. - Users appreciate the **easy tracking** feature of Laffloo, streamlining their outreach and link building process effectively. - Users commend Laffloo for its **streamlined task management** , transforming outreach and link building processes into a cohesive experience. #### What Are Recent G2 Reviews of Laffloo? **["Link Building Management Platform That Delivery Results"](https://www.g2.com/survey_responses/laffloo-review-11687240)** **Rating:** 4.5/5.0 stars _— Dhirendra K._ [Read full review](https://www.g2.com/survey_responses/laffloo-review-11687240) ### [Lagoona CRM](https://www.g2.com/products/lagoona-crm/reviews) Lagoona CRM is a comprehensive customer relationship management platform designed to centralize and streamline business communications. It integrates various channels such as chats, social media, forms, and calls into a unified interface, presenting all customer interactions as cohesive conversations. This consolidation enhances operational visibility and connects seamlessly with advertising campaigns, facilitating improved decision-making and optimization of advertising algorithms. Developed with extensive experience in performance marketing, Lagoona CRM offers omnichannel data collection without the need for multiple tools or complex coding. Key Features and Functionality: - Unified Communication Interface: Aggregates all customer interactions across different channels into a single, organized panel, simplifying lead management and follow-ups. - Native Integration with Advertising Tools: Connects directly with advertising platforms, allowing for real-time data flow and optimization of marketing strategies. - User-Friendly Design: Features an intuitive and straightforward interface that enables quick setup and ease of use for the entire sales team. - Operational Analytics: Provides insights into response times, activity logs, cost analysis, and performance metrics, empowering data-driven decision-making. - Unlimited Users: Allows businesses to add their entire sales team without incurring additional costs, promoting collaboration and scalability. - Lead Distribution and Internal Communication: Facilitates organized lead distribution among team members and includes an internal chat system for seamless communication. Primary Value and Solutions Provided: Lagoona CRM addresses the challenge of fragmented customer communications by offering a centralized platform that unifies various interaction channels. This integration enhances team efficiency, improves response times, and provides comprehensive analytics for better strategic planning. By connecting directly with advertising tools, it ensures that marketing efforts are data-driven and optimized, leading to improved customer engagement and increased sales performance. The platform's user-friendly design and scalability make it suitable for businesses of all sizes, from freelancers to large enterprises, seeking to enhance their customer relationship management processes. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Lagoona CRM? - **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Lagoona CRM? - **Seller:** [Lagoona](https://www.g2.com/sellers/lagoona) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Lagoona CRM? **["An incredible CRM: intuitive, easy to use, and key for organizing leads"](https://www.g2.com/survey_responses/lagoona-crm-review-12589990)** **Rating:** 4.0/5.0 stars _— Priscila D._ [Read full review](https://www.g2.com/survey_responses/lagoona-crm-review-12589990) ### [Leader CRM: The Best AI-Powered CRM For Sales Growth](https://www.g2.com/products/leader-crm-the-best-ai-powered-crm-for-sales-growth/reviews) LEADer CRM is a company that operates in the Colleges & Universities industry. It employs 10to19 people and has under500K of revenue. The company is headquartered in the United States. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Leader CRM: The Best AI-Powered CRM For Sales Growth? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Leader CRM: The Best AI-Powered CRM For Sales Growth? - **Seller:** [LEADer CRM](https://www.g2.com/sellers/leader-crm) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f66995116738f287613c6391854e89e1e3d3c3b5977a9226720f629dfc79cd9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleader-crmhttps%3A%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Leader CRM: The Best AI-Powered CRM For Sales Growth? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy tracking** feature of Leader CRM, which streamlines their workflow and enhances client communication. ##### Cons - Users face **call issues** on iOS due to platform limitations, prompting a switch to Android for better automation. #### What Are Recent G2 Reviews of Leader CRM: The Best AI-Powered CRM For Sales Growth? **["It's really the new AI generation of CRM"](https://www.g2.com/survey_responses/leader-crm-the-best-ai-powered-crm-for-sales-growth-review-11852691)** **Rating:** 5.0/5.0 stars _— Naor J._ [Read full review](https://www.g2.com/survey_responses/leader-crm-the-best-ai-powered-crm-for-sales-growth-review-11852691) ### [Leadforce CRM](https://www.g2.com/products/leadforce-crm/reviews) Leadforce CRM is trusted by almost 500 businesses and 1000+ users in five countries. Companies in the digital era are undergoing significant digital transformations and thriving in order to stay ahead of the market curve. We, at Leadforce CRM, provide you with a lot of features for competitive changes, an agile IT foundation, steady growth, and great customer support without any cost cutting in the business. Lead Force CRM is a lead management software that can help you grow your business by automating workflow, auto-assigning leads, email integrations, Dynamic report &dashboard, customer support, and other features. It assists you in improving your business processes and overall productivity. Our main features include Workflow Automation Lead Management Sales Performance Target suite Dynamic Reports. etc Amazed & excited to know our product. Reach us at www.leadforce.in or book a demo now. **Average Rating:** 2.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Leadforce CRM? - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 6.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 5.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Leadforce CRM? - **Seller:** [SANeForce](https://www.g2.com/sellers/saneforce) - **Year Founded:** 2002 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e4eab7cdcdb32af8974b60cace6092e57fb70ffbd09804b2515d698574408a8&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fsaneforce-com&secure%5Burl_type%5D=linkedin_company_website) 155 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small ### [LeadLegend CRM](https://www.g2.com/products/leadlegend-crm/reviews) LeadLegend is a CRM software that helps businesses manage leads, track customer contacts, automate sales processes, and more. The platform offers tools for sales pipeline management, marketing automation, website building, appointment scheduling, and analytics/reporting. Key features include SMS marketing campaigns, online booking, and integration with third-party apps. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate LeadLegend CRM? - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind LeadLegend CRM? - **Seller:** [LeadLegend](https://www.g2.com/sellers/leadlegend) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** [uk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d37d3887e1d4313a47054c43010f0f2ea4e6b97771b4eacb63a96607617731a8&secure%5Burl%5D=https%3A%2F%2Fuk.linkedin.com%2Fcompany%2Fleadlegendcrm&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About LeadLegend CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of LeadLegend CRM, making lead management and tracking effortless. - Users appreciate the **user-friendly task management** of LeadLegend CRM, effectively tracking leads and follow-ups with ease. - Users value the **user-friendly** design of LeadLegend CRM, making lead management and tracking effortless. ##### Cons - Users experience **slow loading** times when handling large amounts of data, impacting overall efficiency. #### What Are Recent G2 Reviews of LeadLegend CRM? **["A No-Fuss Tool for Lead Management"](https://www.g2.com/survey_responses/leadlegend-crm-review-11062760)** **Rating:** 5.0/5.0 stars _— Bhagyasri R._ [Read full review](https://www.g2.com/survey_responses/leadlegend-crm-review-11062760) - [‹ Prev‹ Prev](/categories/crm?order=g2_score&page=42&wfoid=434718f624.1781280478#product-list) - [1](/categories/crm?order=g2_score&wfoid=434718f624.1781280478#product-list) - [2](/categories/crm?order=g2_score&page=2&wfoid=434718f624.1781280478#product-list) - … - [39](/categories/crm?order=g2_score&page=39&wfoid=434718f624.1781280478#product-list) - [40](/categories/crm?order=g2_score&page=40&wfoid=434718f624.1781280478#product-list) - [41](/categories/crm?order=g2_score&page=41&wfoid=434718f624.1781280478#product-list) - [42](/categories/crm?order=g2_score&page=42&wfoid=434718f624.1781280478#product-list) - 43 - [44](/categories/crm?order=g2_score&page=44&wfoid=434718f624.1781280478#product-list) - [45](/categories/crm?order=g2_score&page=45&wfoid=434718f624.1781280478#product-list) - [46](/categories/crm?order=g2_score&page=46&wfoid=434718f624.1781280478#product-list) - [47](/categories/crm?order=g2_score&page=47&wfoid=434718f624.1781280478#product-list) - … - [72](/categories/crm?order=g2_score&page=72&wfoid=434718f624.1781280478#product-list) - [73](/categories/crm?order=g2_score&page=73&wfoid=434718f624.1781280478#product-list) - [Next ›Next ›](/categories/crm?order=g2_score&page=44&wfoid=434718f624.1781280478#product-list) Spotlight Categories [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Employee Communications Software](https://www.g2.com/categories/employee-communications) [Expense Management Software](https://www.g2.com/categories/expense-management) [User Research Tools](https://www.g2.com/categories/user-research) [Online Backup Software](https://www.g2.com/categories/online-backup) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)