# Best CRM Software - Page 34

## How Many CRM Software Products Does G2 Track?

**Total Products under this Category:** 1,088

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank CRM Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,900+ Authentic Reviews
- 1,088+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for CRM Software
 ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=1934&focus%5B%5D=3296&focus%5B%5D=128650)

Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, ActiveCampaign, Close, and Bigin by Zoho CRM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=activecampaign&focus%5B%5D=close&focus%5B%5D=bigin-by-zoho-crm)

**Sponsored**

### Coevera

Coevera: The AI-Native Revenue Platform Built for How Selling Actually Works Today Coevera is the AI-native revenue platform redefining how modern sales organizations operate, collaborate, and grow. Born from more than a decade of CRM innovation as Pipeliner, Coevera represents the next evolution: a purpose-built system designed not to digitize old sales processes, but to reimagine them for an era where AI is a teammate, not a tool. At the heart of Coevera is a simple conviction—traditional CRMs were built for managers to extract data from sellers. Coevera flips that model. It's built for sellers, with AI woven into every workflow to eliminate busywork, surface insight, and accelerate revenue. The result is a platform where reps actually want to log in, managers get the visibility they need without the chase, and leadership gains a real-time understanding of pipeline health, risk, and opportunity. Coevera is powered by Voyager AI, an intelligent engine that continuously learns from your sales motion to deliver predictive guidance, contextual recommendations, and automated execution. The Collaborator transforms the CRM from a system of record into a system of engagement—a true AI partner that helps sellers prepare for calls, draft communications, navigate complex deals, and stay ahead of every opportunity. The Automatizer workflow engine removes the manual friction that drains seller productivity, while native Model Context Protocol (MCP) integration ensures Coevera connects seamlessly with the broader AI ecosystem your business already relies on. What truly sets Coevera apart is its commitment to being AI-native, not AI-washed. Unlike legacy platforms that bolt generative features onto decades-old architecture, Coevera was rebuilt from the ground up to make intelligence the default state of the system—not a premium add-on. Every dashboard, pipeline view, and workflow is designed to think alongside you. Coevera also champions visual selling, intuitive navigation, and rapid time-to-value. Implementation is measured in weeks, not quarters. Adoption is high because the experience is built around the seller, not against them. For organizations ready to move beyond the limitations of legacy CRM and embrace a smarter, faster, more human way to sell, Coevera is the platform built for what's next. It's not just a new name—it's a new category. Welcome to AI-native revenue. Coevera. Sales, evolved.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-08-04T09%3A19%3A06Z&secure%5Bdisplayable_resource_id%5D=179&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=179&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1841&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3FTag%3DGoogle%25252520Alerts%26page%3D34&secure%5Btoken%5D=e2a917cdc2421c017c27236b222f323357e834e1cacc074ee10c0b0297144f37&secure%5Burl%5D=https%3A%2F%2Fwww.coevera.com%2Fcrm%2Ffree-trial%2Fg2crowd%2F&secure%5Burl_type%5D=custom_url)

### [SuiteCRM](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews)

SuiteCRM is an open source customer relationship management (CRM) application.

**Average Rating:** 2.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SuiteCRM?

- **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 5.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SuiteCRM?

- **Seller:** [Fynsis SoftLabs](https://www.g2.com/sellers/fynsis-softlabs)
- **Year Founded:** 2014
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c1c22d44052b82abba6ae3c60f3a33eebdbe4995f9e83f88e9158a4e4560099&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4286276&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium, 33% Small

#### What Are Recent G2 Reviews of SuiteCRM?

**["SugarCRM a very useful business application tool"](https://www.g2.com/survey_responses/suitecrm-review-4579307)**

**Rating:** 4.5/5.0 stars

_— Usman A._

[Read full review](https://www.g2.com/survey_responses/suitecrm-review-4579307)

### [Sun Bear All-in-One](https://www.g2.com/products/sun-bear-all-in-one/reviews)

Simple marketing automation, lead generation and lead management platform.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Sun Bear All-in-One?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sun Bear All-in-One?

- **Seller:** [Sun Bear Software](https://www.g2.com/sellers/sun-bear-software)
- **Year Founded:** 2009
- **HQ Location:** Framingham, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a10eaa40b66cc2f5bf7f6786b0529a6020af0b96e4d38ec5e5fe4c1d251480b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4849247&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Sun Bear All-in-One?

**["Streamlined Hub for Construction Documentation"](https://www.g2.com/survey_responses/sun-bear-all-in-one-review-13166188)**

**Rating:** 4.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/sun-bear-all-in-one-review-13166188)

**["Great crm"](https://www.g2.com/survey_responses/sun-bear-all-in-one-review-502869)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/sun-bear-all-in-one-review-502869)

#### What Are G2 Users Discussing About Sun Bear All-in-One?

- [What is Sun Bear All-in-One used for?](https://www.g2.com/discussions/what-is-sun-bear-all-in-one-used-for)

### [SwiftCRM](https://www.g2.com/products/swiftcrm/reviews)

The "secret weapon" e-Docs / e-Sign / Paperless platform ideal for complex sales, loans & mortgage banking, HR application & onboarding, M&A, or real estate. All eSign docs automatically spin up a shared digital workroom with a true social platform. Learn more at https://SwiftCRM.com

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind SwiftCRM?

- **Seller:** [SwiftCloud](https://www.g2.com/sellers/swiftcloud)
- **Year Founded:** 2017
- **HQ Location:** Las Vegas, US
- **Twitter:** @swiftcloud\_io  
632 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=faab255216cec63ca71a040ea2c261a5ce3eda5c5dbc782f5c18c48b530aec21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18798863&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of SwiftCRM?

**["Powerful petition drive eSign system"](https://www.g2.com/survey_responses/swiftcrm-review-4819785)**

**Rating:** 5.0/5.0 stars

_— George G._

[Read full review](https://www.g2.com/survey_responses/swiftcrm-review-4819785)

**["Straightforward and user friendly"](https://www.g2.com/survey_responses/swiftcrm-review-4813529)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/swiftcrm-review-4813529)

#### What Are G2 Users Discussing About SwiftCRM?

- [What is SwiftCRM used for?](https://www.g2.com/discussions/what-is-swiftcrm-used-for)

### [Togile CRM](https://www.g2.com/products/togile-crm/reviews)

Togile CRM is your ultimate cloud-based customer relationship management software designed to help you streamline sales processes, automate business workflows, and boost customer engagement across multiple channels. Built for startups, small businesses, and large enterprises, Togile CRM delivers a 360-degree view of customer interactions, AI-powered lead management, omnichannel communication tools, and real-time sales analytics dashboards. With easy CRM integrations, customizable pipelines, and a user-friendly interface, Togile empowers your team to close more deals, increase productivity, and accelerate business growth—all in one platform. ✅ Best CRM software for growing businesses ✅ Sales automation CRM for small businesses ✅ All-in-one customer relationship management system ✅ Lead tracking and sales pipeline management tool Start your free trial today and experience the smarter way to grow—only with Togile CRM.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Togile CRM?

- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Togile CRM?

- **Seller:** [Togile](https://www.g2.com/sellers/togile)
- **Year Founded:** 2023
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e96b9d1c4ca844fa9db5b9af954d3c3c9045f07ac7a4d8255bbb635bf74b98fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftogile&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Togile CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **impressive customization options** of Togile CRM, enabling alignment with unique business processes.
- Users value the **automation features** of Togile CRM, streamlining processes and enhancing efficiency in their operations.
- Users value the **automation features** of Togile CRM for simplifying processes and enhancing productivity.
- Users appreciate the **automation capabilities** of Togile CRM, enhancing efficiency through custom workflows and task scheduling.
- Users value the **effective customer management** features of Togile CRM, enhancing their interactions and support efficiency.

#### What Are Recent G2 Reviews of Togile CRM?

**["The interface is clean and easy to navigate, which makes it simple to find what I need."](https://www.g2.com/survey_responses/togile-crm-review-11400209)**

**Rating:** 4.5/5.0 stars

_— Aswanth ._

[Read full review](https://www.g2.com/survey_responses/togile-crm-review-11400209)

**["A Smart easy to use CRM"](https://www.g2.com/survey_responses/togile-crm-review-11173188)**

**Rating:** 5.0/5.0 stars

_— Anil F._

[Read full review](https://www.g2.com/survey_responses/togile-crm-review-11173188)

### [ToolsonCloud Sales CRM](https://www.g2.com/products/toolsoncloud-sales-crm/reviews)

ToolsonCloud is a cloud based Sales CRM to improve the productivity of your sales team. It can help you capture leads, organize contacts, track leads, deals, tasks, schedule meetings, send follow-up mails and many more sales activities from your CRM to help you close deals faster.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate ToolsonCloud Sales CRM?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 7.5/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ToolsonCloud Sales CRM?

- **Seller:** [ToolsonCloud](https://www.g2.com/sellers/toolsoncloud)
- **Year Founded:** 2021
- **HQ Location:** India, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8bedf9a84c4d7f0060852ebed75ba52c4dc8572e709f0f991f2427445622b2cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoolsoncloud&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of ToolsonCloud Sales CRM?

**["CRM for life"](https://www.g2.com/survey_responses/toolsoncloud-sales-crm-review-8978227)**

**Rating:** 4.5/5.0 stars

_— Utkarsh B._

[Read full review](https://www.g2.com/survey_responses/toolsoncloud-sales-crm-review-8978227)

**["Simple and easy-to-use CRM"](https://www.g2.com/survey_responses/toolsoncloud-sales-crm-review-9215327)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/toolsoncloud-sales-crm-review-9215327)

### [Toolyt SFA](https://www.g2.com/products/toolyt-sfa/reviews)

Toolyt is a Sales Force Automation Tool, which automates all sales process of your Business on a real time basis.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Toolyt SFA?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Toolyt SFA?

- **Seller:** [Estia Technologies](https://www.g2.com/sellers/estia-technologies)
- **HQ Location:** Bengaluru, India
- **Twitter:** @toolytsfa  
33 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Toolyt SFA?

**["Very nice product"](https://www.g2.com/survey_responses/toolyt-sfa-review-145986)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/toolyt-sfa-review-145986)

**["A satisfactory sales software"](https://www.g2.com/survey_responses/toolyt-sfa-review-1974186)**

**Rating:** 4.5/5.0 stars

_— Gerardo P._

[Read full review](https://www.g2.com/survey_responses/toolyt-sfa-review-1974186)

#### What Are G2 Users Discussing About Toolyt SFA?

- [What is Toolyt SFA used for?](https://www.g2.com/discussions/what-is-toolyt-sfa-used-for)

### [TorkeHub](https://www.g2.com/products/torkehub/reviews)

TorkeHub is a comprehensive business management platform designed to streamline and optimize various aspects of business operations. With a focus on efficiency and ease of use, TorkeHub offers a suite of powerful tools to help businesses manage customer relationships, sales, invoicing, time management, and financial operations seamlessly. Key Features: AI-Powered CRM: TorkeHub's AI CRM automates and enhances customer relationship management, providing personalized interactions, tracking user performance, and facilitating effective communication through integrated chat features. Sales Management: Centralize your sales operations with tools for lead tracking, pipeline management, and performance analytics. Identify and capitalize on opportunities, streamline quotes and sales orders, and manage client accounts from one intuitive dashboard. Invoicing and Payments: Generate professional invoices, manage part payments, and track payment progress effortlessly. TorkeHub ensures timely compensation with transparent and stress-free invoicing processes. Time Management: Schedule calls, meetings, and tasks with ease. The integrated calendar and reminder features help you stay organized and on top of all events, ensuring nothing slips through the cracks. Reporting and Analytics: Create custom reports to track progress and analyze leads in real-time. Stay informed about invoices, sales orders, and quotes with insightful analytics, helping you make data-driven decisions. Secure Data Collaboration: TorkeHub prioritizes data security, ensuring compliance with GDPR regulations and providing a safe environment for your business operations. Advanced AI Models: From content creation with TorkeAI to predictive analytics with TorkePredict AI, TorkeHub leverages advanced AI models to streamline processes and enhance business performance. User-Friendly Interface: The platform boasts a superb UI/UX design, making it easy to navigate and use, even for those new to business management tools. Why Choose TorkeHub? TorkeHub is designed to empower businesses by providing a centralized hub for managing various operational aspects efficiently. Its robust features, powered by advanced AI, ensure that businesses can optimize their processes, reduce costs, and drive growth effectively. With TorkeHub, businesses can achieve higher productivity, better organization, and improved overall performance. Experience the transformative power of TorkeHub and elevate your business to new heights. Try it today with our flexible plans tailored to your growing needs and see the difference it can make in your business operations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate TorkeHub?

- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TorkeHub?

- **Seller:** [TorkeHub](https://www.g2.com/sellers/torkehub)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **Twitter:** @torkehub  
14 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef722eb806c953cc80112c228a5463b71a28355e599aece6d34cb0913f3cfb5e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftorkehub&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About TorkeHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **collaborative efforts** of TorkeHub, which streamline communication and task alignment across departments.
- Users appreciate the **effective contact management** of TorkeHub, which enhances collaboration across departments and remote branches.
- Users value the **ease of use** of TorkeHub, seamlessly combining chat, storage, and task tracking in one interface.
- Users value the **seamless integrations** of TorkeHub, enhancing collaboration and efficiency across departments and branches.
- Users appreciate the **integrated task management** of TorkeHub, enhancing collaboration and coordination across departments.

##### Cons

- Users find that **integration issues** with third-party apps hinder efficiency and complicate task syncing in TorkeHub.
- Users find the **limited integrations** with TorkeHub to be cumbersome, slowing down productivity during busy times.
- Users find that **slow loading** hinders efficiency, especially with underdeveloped integrations and task syncing challenges.
- Users find TorkeHub to be **time-consuming** due to extra steps needed for syncing tasks with underdeveloped integrations.

#### What Are Recent G2 Reviews of TorkeHub?

**["A quite good CRM for small businesses"](https://www.g2.com/survey_responses/torkehub-review-9874695)**

**Rating:** 4.5/5.0 stars

_— Shiv S M._

[Read full review](https://www.g2.com/survey_responses/torkehub-review-9874695)

**[""Versatile platform for team coordination in a hybrid work environment""](https://www.g2.com/survey_responses/torkehub-review-11030123)**

**Rating:** 5.0/5.0 stars

_— Cristian C._

[Read full review](https://www.g2.com/survey_responses/torkehub-review-11030123)

### [ValueFrame](https://www.g2.com/products/valueframe/reviews)

ValueFrame PSA Pro is an ERP that provides tools for daily management of professional service companies.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate ValueFrame?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ValueFrame?

- **Seller:** [Visma Solutions Oy](https://www.g2.com/sellers/visma-solutions-oy)
- **Year Founded:** 1996
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8785d298998ef863f7ec01a7351f8ea4ded12e0083cee36669ffe3af3160231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvisma%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of ValueFrame?

**["valuable addittion"](https://www.g2.com/survey_responses/valueframe-review-7210395)**

**Rating:** 4.0/5.0 stars

_— NAEEM R._

[Read full review](https://www.g2.com/survey_responses/valueframe-review-7210395)

**["A good digital platform for effective project management!"](https://www.g2.com/survey_responses/valueframe-review-7163656)**

**Rating:** 5.0/5.0 stars

_— VijayKumar M._

[Read full review](https://www.g2.com/survey_responses/valueframe-review-7163656)

### [Vedain CRM](https://www.g2.com/products/vedain-crm/reviews)

Vedain CRM is a modern, all-in-one CRM platform built for growing sales teams who want power without complexity. Manage your entire sales pipeline, contacts, leads, deals, and accounts in one clean interface. Connect your Gmail or Outlook to send, track, and sync emails directly from the CRM — with open and click tracking built in. Schedule meetings with Google Calendar integration and never miss a follow-up. Key features: - Visual deal pipeline with drag-and-drop stages - Email campaigns with warmup, templates, and daily limits - AI-powered LinkedIn post automation - Lead capture forms and automation workflows - Built-in HR suite: attendance, timesheets, time off, onboarding - Task management with assignments and due dates - Custom dashboards and reports - Multi-user with role-based access - WhatsApp and Facebook/Instagram integration Vedain replaces the bloated, overpriced CRMs your team dreads using. Setup takes minutes, not weeks. No per-feature upsells — everything is included. Built for startups, SMBs, and scaling sales teams who need a CRM that works as fast as they do. Start free at vedain.com.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Vedain CRM?

- **Contact & Account Management:** 10.0/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vedain CRM?

- **Seller:** [Vedain](https://www.g2.com/sellers/vedain)
- **Year Founded:** 2026
- **HQ Location:** Gurgaon, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01ad2def8b820f98e89f816724ce66fb6a9828ed0404443e1c534faf9005446&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvedain%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Vedain CRM?

**["Easy Navigation with Seamless LinkedIn Integration"](https://www.g2.com/survey_responses/vedain-crm-review-13125366)**

**Rating:** 5.0/5.0 stars

_— anup k._

[Read full review](https://www.g2.com/survey_responses/vedain-crm-review-13125366)

**["Good Value CRM for Managing Outreach and Lead Tracking"](https://www.g2.com/survey_responses/vedain-crm-review-13063756)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/vedain-crm-review-13063756)

### [Veloxity CRM](https://www.g2.com/products/veloxity-crm/reviews)

Veloxity CRM is a leading provider of Customer Relationship Management (CRM) software enabling you to manage your sales organization, products, and customer data. Veloxity CRM offers best-in-class usability with its innovative Hub, Kanban views, and more such as graphical Sales Division Management, Automated Lead Routing, and Intelligent Forecasting, all reachable through Veloxity’s intuitive, responsive, web-based user interface. Veloxity is a platform that can be tailored to your particular business needs and is suitable for both B2C and B2B businesses.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Veloxity CRM?

- **Seller:** [Veloxity](https://www.g2.com/sellers/veloxity)
- **Year Founded:** 2018
- **HQ Location:** York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8319bb8138ba04183cc5e3661cdd2caf7b61a7e4a09eaabd962f79a71d1a474&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvelox-technology-partners&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Veloxity CRM?

**["Veloxity - Outstanding User Interface, lots of power and great value"](https://www.g2.com/survey_responses/veloxity-crm-review-4676966)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/veloxity-crm-review-4676966)

**["Veloxity is easy to use, feature rich and increased our sales 37%"](https://www.g2.com/survey_responses/veloxity-crm-review-4674066)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/veloxity-crm-review-4674066)

#### What Are G2 Users Discussing About Veloxity CRM?

- [What is Veloxity CRM used for?](https://www.g2.com/discussions/what-is-veloxity-crm-used-for)

### [Voiie Marketing Solution](https://www.g2.com/products/voiie-marketing-solution/reviews)

Voiie Marketing Solution is a complete sales and marketing solutions designed for Commercial Insurance agents and Agencies. Voiie Marketing Solution main functionalities including Customizable Intake Forms, Intake Forms Distribution Rules, Quotes Tracking, Customizable Quotes and Sale Products and Attributes.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Voiie Marketing Solution?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **Workflow Capability:** 6.7/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Voiie Marketing Solution?

- **Seller:** [Voiie](https://www.g2.com/sellers/voiie)
- **Year Founded:** 2013
- **HQ Location:** San Diego, US
- **Twitter:** @voiie  
72 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9daf3fe3b0a18bcc80ecf994475e47290ac67d5db21e52251aa44f824ca1010&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiie-inc&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of Voiie Marketing Solution?

**["Good for SME Enterprises"](https://www.g2.com/survey_responses/voiie-marketing-solution-review-6865320)**

**Rating:** 4.0/5.0 stars

_— Suvajit M._

[Read full review](https://www.g2.com/survey_responses/voiie-marketing-solution-review-6865320)

**["Good experience"](https://www.g2.com/survey_responses/voiie-marketing-solution-review-6808969)**

**Rating:** 4.0/5.0 stars

_— Verified User in Animation_

[Read full review](https://www.g2.com/survey_responses/voiie-marketing-solution-review-6808969)

### [Vryno CRM](https://www.g2.com/products/vryno-crm/reviews)

Vryno CRM is a comprehensive customer relationship management platform designed to help businesses manage their sales, marketing, and customer support processes seamlessly. With features like lead management, sales pipeline tracking, customer interaction history, and automated workflows, Vryno CRM empowers teams to boost productivity, improve customer engagement, and drive revenue growth. Its intuitive interface and powerful analytics make it easy to optimize operations and build lasting customer relationships.

**Average Rating:** 2.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Vryno CRM?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.9/10)
- **Workflow Capability:** 5.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vryno CRM?

- **Seller:** [Vryno](https://www.g2.com/sellers/vryno)
- **Year Founded:** 2014
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3221695ebd0fd2299e11c4afebe87e3743a4ba9a632d08a05bbe7a26b13dbe13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvryno&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Vryno CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **automation features** of Vryno CRM invaluable, streamlining tasks and saving time effectively.
- Users value the **effective team collaboration** in Vryno CRM, enhancing visibility and streamlining lead management effortlessly.
- Users appreciate the **ease of use** of Vryno CRM, which simplifies lead management and enhances team collaboration.
- Users appreciate the **efficiency** of Vryno CRM, benefiting from streamlined lead management and time-saving automation.
- Users benefit from the **smooth lead management** in Vryno, enjoying automation and enhanced visibility in sales pipelines.

##### Cons

- Users find the **limited onboarding resources** for Vryno CRM can hinder ease of use, especially for beginners.
- Users find the **learning curve steep** at times, wishing for more onboarding resources to ease navigation.

#### What Are Recent G2 Reviews of Vryno CRM?

**["Efficient CRM with Great Support"](https://www.g2.com/survey_responses/vryno-crm-review-11655405)**

**Rating:** 5.0/5.0 stars

_— Anjali V._

[Read full review](https://www.g2.com/survey_responses/vryno-crm-review-11655405)

### [WakeUpSales](https://www.g2.com/products/wakeupsales/reviews)

Wakeupsales CRM is an all-in-one customer relationship management tool to streamline your sales activities, improve productivity and create powerful customer relationships. It is a very user-friendly cloud CRM suited for teams of all sizes. It is popularly used by sales teams across IT, real estate, digital agencies, and online travel agencies, consulting and professional services firms to maintain full control of their sales pipeline, improve deal closure rates & build lasting customer relationships. In other words, Wakeupsales helps sales folks save time and become more effective by taking care of every-day problems like unorganized database, overlapping assignments, multiple tool handling, manual management of contacts, jumbled up spreadsheets, poor relationships with customers, lesser business visibility or even sales funnel leakage. This free CRM is available on cloud, on-premises and android platforms. Wakeupsales CRM has really made lives easier for people from more than 30 countries. Wakeupsales cloud CRM onboarding takes less than a minute. Just sign up and you're good to go. More so, every signup comes with a 30days free trial that gives you access to our premium features. Once you're through with the trial, you get to choose between a free-forever plan and our powerful PRO plan which literally brings out the best in the CRM. The on-premises version of Wakeupsales CRM lets our users setup the CRM application on their servers, so that your data remains totally with you. It comes with all the premium features & 1year of premium support from us (subject to renewal beyond that period). The biggest advantage of the on-premises edition is that it can be completely customized to suit your exact requirements. Here's a quick feature snapshot of Wakeupsales CRM, ● Add, edit & manage leads ● Invite & manage your team onboard ● Create, edit or manage all your opportunities ● Customize & manage your sales pipeline ● Add tasks, notes or files to any opportunity ● Send emails to your leads from the CRM ● Convert opportunities into projects ● Basic project management module ● Organization listing for leads ● Multiple currency options ● Reports & analytics & so much more... Some of our premium features include: ● Gmail integration ● Invoice generator ● Web to lead management ● Email tracker ● Goals management Wakeupsales also supports a ton of 3rd party integrations/add-ons such as Freshbooks, Quickbooks, Twilio, Asterisk, CallHippo, Outlook, Sendgrid, Amazon SES, Google calendar, Ring central, Mailchimp etc. that are always made on-order to match your exact requirement. These integrations really let you do even more with the CRM package. Wakeupsales CRM Benefits: ● Central repository of all your leads, opportunities, projects & customers ● Eliminates usage of multiple apps ● Task tracking, to do lists, reminders, email communications all can be done from a single platform ● Absolute transparency w.r.t your leads and associated tasks of your sales team ● Improved collaboration among your sales, marketing & customer success teams ● Track key activities of your sales team w.r.t appointments, proposals & follow-up meetings ● Real-time reports & dashboard for true status of your sales pipeline ● Enables quick & proactive decision making ● Helps achieve higher conversion rates & CSAT scores with timely execution of deals and post-sales delivery Wakeupsales is available on cloud and on-premises

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate WakeUpSales?

- **Workflow Capability:** 10.0/10 (Category avg: 8.5/10)
- **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10)
- **Opportunity & Pipeline Mgmt.:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind WakeUpSales?

- **Seller:** [Andolasoft](https://www.g2.com/sellers/andolasoft-cb2db8b2-94c7-48bd-8077-ac2a608f69be)
- **Year Founded:** 2009
- **HQ Location:** San Jose, CA
- **Twitter:** @TheOrangescrum  
1,452 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bfe338d5ae88823ac4073e94539603fcf85f94609265e40653626cdb2d5fd49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F580154%2F&secure%5Burl_type%5D=linkedin_company_website)  
148 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of WakeUpSales?

**["Wakeupsales has a brilliant user int"](https://www.g2.com/survey_responses/wakeupsales-review-7922526)**

**Rating:** 5.0/5.0 stars

_— gaurav u._

[Read full review](https://www.g2.com/survey_responses/wakeupsales-review-7922526)

**["Wakeupsales has a brilliant user int"](https://www.g2.com/survey_responses/wakeupsales-review-651311)**

**Rating:** 4.5/5.0 stars

_— Ron T._

[Read full review](https://www.g2.com/survey_responses/wakeupsales-review-651311)

### [WorkflowMAX](https://www.g2.com/products/workflowmax/reviews)

WorkflowMAX is a job and profitability management software solution specifically designed to assist service firms in optimizing their operations. This platform provides users with comprehensive control over essential aspects such as time management, team collaboration, and profit tracking, all consolidated into a single interface. By streamlining processes like project management, timesheet tracking, invoicing, and purchase order issuance, WorkflowMAX enhances clarity at every stage of a firm's workflow. Targeted primarily at growing service-oriented businesses, WorkflowMAX empowers users to scale their operations effectively. With the ability to monitor where time is allocated and profits are generated, firms can make informed decisions, delegate tasks with accuracy, and expand their services without uncertainty. This adaptability ensures that the software aligns with the unique workflows of each firm, rather than imposing a rigid structure that may not fit their needs. Key features of WorkflowMAX include its robust project management tools, which allow users to create, assign, and track projects in real time. The timesheet functionality simplifies the process of logging hours worked, ensuring that all team members can accurately report their time. Additionally, the invoicing and purchase order capabilities facilitate seamless financial transactions, making it easier for firms to manage their cash flow. The software also integrates deeply with popular accounting platforms like Xero and QuickBooks, enabling users to synchronize financial data effortlessly. The benefits of using WorkflowMAX extend beyond its core functionalities. The software is designed to provide users with insights into their operations, helping them identify areas for improvement and opportunities for growth. The dedicated support team is another significant advantage, as they are genuinely invested in the success of their clients, offering assistance and guidance as needed. This commitment to customer support, combined with the software's comprehensive features, positions WorkflowMAX as a valuable asset for service firms looking to enhance their operational efficiency and profitability.

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate WorkflowMAX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Workflow Capability:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind WorkflowMAX?

- **Seller:** [WorkflowMAX](https://www.g2.com/sellers/workflowmax)
- **Company Website:** workflowmax.com
- **Year Founded:** 2023
- **HQ Location:** Melbourne
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b92c8824d360191ba8fe42106ab96adc063c6cdb9204f971bde55c07ae28b47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworkflowmax-by-bluerock%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Marketing and Advertising, Accounting
- **Company Size:** 76% Small, 14% Medium

#### What Do G2 Reviewers Say About WorkflowMAX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of WorkflowMax, finding it intuitive and customizable for seamless integration.
- Users appreciate the **central time tracking functionality** of WorkflowMax, enabling effective project management and accountability.
- Users appreciate the **easy integration** with Xero, streamlining workflows and enhancing project cost management.
- Users value the **seamless integration with Xero** , simplifying invoicing and enhancing workflow efficiency in WorkflowMax.
- Users appreciate the **seamless integration and comprehensive features** of WorkflowMax for effective project management and cost tracking.

##### Cons

- Users find missing features like **Dext integration and multi-currency billing** hinder WorkflowMAX's effectiveness and usability.
- Users find WorkflowMAX has **limited functionality** , with slow processes and many bugs hindering their experience.
- Users express frustration over **billing issues** , including inconsistencies in quotes and complexities in invoicing ongoing jobs.
- Users find the **time consumption** tedious, struggling with excessive clicks and slow page refreshes while logging entries.
- Users face **invoicing problems** such as discrepancies and lack of options for multi-currency billing and tax deductions.

#### What Are Recent G2 Reviews of WorkflowMAX?

**["Perfect for Creative Studios: Easy Reporting and Seamless Xero Integration"](https://www.g2.com/survey_responses/workflowmax-review-12021501)**

**Rating:** 5.0/5.0 stars

_— Verified User in Graphic Design_

[Read full review](https://www.g2.com/survey_responses/workflowmax-review-12021501)

**["Outstanding Experience with No Drawbacks"](https://www.g2.com/survey_responses/workflowmax-review-12203791)**

**Rating:** 5.0/5.0 stars

_— nam.bui@nzier.org.nz B._

[Read full review](https://www.g2.com/survey_responses/workflowmax-review-12203791)

#### What Are G2 Users Discussing About WorkflowMAX?

- [What is WorkflowMax used for?](https://www.g2.com/discussions/what-is-workflowmax-used-for)

### [workXmate](https://www.g2.com/products/workxmate/reviews)

Affordable CRM for B2B Sales Teams of all sizes

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind workXmate?

- **Seller:** [workXmate Technologies](https://www.g2.com/sellers/workxmate-technologies)
- **Year Founded:** 2012
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b42a99b029947b2d8500771c2a73e3edcf7021c40a2a412426aa3093108ba43&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworkxmate-technologies&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of workXmate?

**["Review of Workxmate"](https://www.g2.com/survey_responses/workxmate-review-6522210)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/workxmate-review-6522210)

**["Great CRM and best for Marketing"](https://www.g2.com/survey_responses/workxmate-review-6522134)**

**Rating:** 5.0/5.0 stars

_— Ansh A._

[Read full review](https://www.g2.com/survey_responses/workxmate-review-6522134)

#### What Are G2 Users Discussing About workXmate?

- [What is workXmate used for?](https://www.g2.com/discussions/what-is-workxmate-used-for)

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[Browse CRM Themes](/categories/crm/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated March 5, 2025

Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships.

CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles.

[CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals.

There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help.

The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication.

To qualify for inclusion in the CRM category, a product must:

- Provide a bounded set of sales-related functions
- Provide lead, contact, account, and opportunity management functions
- Capture and store sales activities and interactions performed
- Consolidate customer history and transactions into a single interface
- Track prospects and contacts throughout the sales pipeline
- Facilitate communication at all phases of the customer lifecycle
- Provide reporting features to track sales performance
- Provide workflow automation capabilities to streamline sales processes
- Integrate functions into a unifying database and platform

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