Core HR Software Resources

What Is HR Service Delivery (HRSD)? HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It replaces manual processes with standardized, automated, and trackable workflows, improving both employee and HR practitioner experiences. Core Purposes of HRSD Standardize HR Processes: Ensures HR tasks and requests follow consistent, repeatable workflows. Improve Employee Experience: Provides a centralized, easy-to-use portal for employees to request services and find HR information. Enhance HR Efficiency: Automates routine tasks, case routing, and lifecycle events so HR staff can focus on higher-value work. Increase Transparency & Tracking: Every request becomes a case that can be monitored from creation to resolution. Key Components of HRSD 1. HR Case Management HRSD replaces email- and paper-based HR requests with structured cases. This provides: Clear ownership of each request Defined workflows Service-level consistency 2. Employee Center (Service Portal) A single entry point for employees to: Submit HR requests Access knowledge articles Follow guided workflows for major HR events 3. Knowledge Base Governed by the HRSD Knowledge Governance Policy, the knowledge base ensures: Accurate and accessible HR information Consistent tone and branding Regular review and maintenance cycles 4. Lifecycle Events (Journeys) Automated processes for end-to-end experiences such as: Onboarding Offboarding Internal mobility These events coordinate tasks across HR, IT, payroll, managers, and employees. 5. Criteria & Role-Based Access HRSD uses defined criteria to ensure the right employees receive the right services, and the right HR roles have the proper level of access. Benefits to the Organization Faster HR response times Reduced manual work and errors Better communication across HR, IT, and other partners Increased data insights through dashboards and reports Why HRSD Matters Now HRSD supports ongoing digital transformation efforts and helps the organization improve consistency and quality of HR services. It provides the infrastructure needed for future enhancements and scalability.

PDS’ Vista is the complete HCM software solution for organizations with employees based in the United States, Canada, or the Caribbean. All the pieces—HR, payroll, benefits, recruiting, onboarding, time and attendance, self-service, analytics, workflow, mobile and extensive reporting—come together to simplify your business practices and processes. Organizations are able to take advantage of the benefits of our cross-border, single database architecture that automatically presents employees with appropriate U.S. or Canadian page content, based upon their citizenship. Although a single, integrated HCM and payroll solution, Vista’s individual components can be deployed in phases according to your particular needs and priorities.

PeoplesHR is used to manage HR tasks like employee records, attendance, payroll, and performance.