The Top 20 Easiest To Use Conversational Support Software

See the top Conversational Support Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Sobot Omnichannel Suite

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.6

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

40%

Mid Market

36%

Enterprise

24%

Textline

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

70%

Mid Market

26%

Enterprise

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

52%

Mid Market

36%

Enterprise

12%

respond.io

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

75%

Mid Market

23%

Enterprise

Kustomer

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

10%

Zendesk for Customer Service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#10

Fin by Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#11

Freshdesk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

#12

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#13

Kapture CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

27%

Mid Market

59%

Enterprise

15%

#14

Hiver

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

#15

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

31%

Mid Market

26%

Enterprise

42%

#16

Signals

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.9

Customer Segment Breakdown

Small Business

54%

Mid Market

44%

Enterprise

#17

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

#18

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

#19

Heymarket

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

71%

Mid Market

26%

Enterprise

#20

HighLevel

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 9.1

8.0

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise