Best Conversational Support Software - Page 6

How Many Conversational Support Software Products Does G2 Track?

Total Products under this Category: 260

Category Stats (Nov 2026)

  • Average Rating: 4.57/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Salesmate (+0.32%) - Among all products in this category, Salesmate recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversational Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 70,000+ Authentic Reviews
  • 260+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Support Software

G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, WhatsApp Business Platform, Freshdesk, Jotform AI Agents, Birdeye, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio)

Thena

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.

Average Rating: 4.9/5.0

Total Reviews: 65

How Do G2 Users Rate Thena?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.5/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.5/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Thena?

  • Seller: Thena
  • Year Founded: 2022
  • HQ Location: Palo Alto , California
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 38% Medium

What Do G2 Reviewers Say About Thena?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient case management Thena offers, enhancing customer interactions and support processes significantly.
  • Users appreciate the efficiency of Thena, enhancing customer interaction management and facilitating swift communication across teams.
  • Users praise Thena for its intuitive ticket management, enhancing communication and streamlining customer support effectively.
  • Users value Thena for its efficient management of customer interactions, enhancing support and ensuring requests are tracked.
  • Users praise Thena's seamless Slack integration, enhancing customer support efficiency and tracking capabilities significantly.
Cons
  • Users note the limited platform support of Thena, which may not cater to all preferred communication tools.
  • Users find Thena's limited platform support frustrating, especially for those using less common communication tools.
  • Users find Thena's limited platform support problematic, especially if they use other communication tools like Discord or WhatsApp.
  • Users feel the limited platform support of Thena restricts integration for those using other communication tools.
  • Users report poor customer support, finding it difficult to get timely assistance for their concerns.

What Are Recent G2 Reviews of Thena?

Heymarket

Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform.

Average Rating: 4.6/5.0

Total Reviews: 433

How Do G2 Users Rate Heymarket?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.4/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Heymarket?

  • Seller: Heymarket
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Health, Wellness and Fitness, Hospital & Health Care
  • Company Size: 71% Small, 26% Medium

What Do G2 Reviewers Say About Heymarket?

AI-generated summary from verified user reviews

Pros
  • Users love Heymarket's ease of use, facilitating quick communication and seamless implementation for messaging customers.
  • Users appreciate the responsive customer support of Heymarket, enhancing their overall experience and satisfaction.
  • Users appreciate the easy communication with customers via SMS, enhancing direct interaction and efficiency.
  • Users highlight the easy integrations of Heymarket with platforms like Zendesk and HubSpot, enhancing daily operations.
  • Users value the seamless team collaboration with Heymarket, enhancing client interactions and streamlining communication effortlessly.
Cons
  • Users express dissatisfaction with poor customer support, citing slow response times and unknowledgeable assistance when issues arise.
  • Users find SMS issues frustrating, particularly the inability to text multiple recipients simultaneously.
  • Users find Heymarket's SMS limitations frustrating, particularly due to lack of multi-recipient texting and manual message handling.
  • Users find Heymarket lacking in features and functionalities, affecting efficiency and overall user satisfaction.
  • Users find the search functionality clunky, making it difficult to track inquiries and load contacts efficiently.

What Are Recent G2 Reviews of Heymarket?

What Are G2 Users Discussing About Heymarket?

Verint Channel Automation

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Average Rating: 4.4/5.0

Total Reviews: 65

How Do G2 Users Rate Verint Channel Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.3/10 (Category avg: 8.5/10)
  • Self-Serve Support: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Verint Channel Automation?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Company Size: 48% Large, 45% Medium

What Do G2 Reviewers Say About Verint Channel Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the AI technology of Verint Channel Automation for enhancing conversations, scheduling, and employee time management.
  • Users benefit from the efficient conversation management of Verint Channel Automation, enhancing scheduling and employee time management.
  • Users find Verint Channel Automation's case management features invaluable for effective conversation and time management.
  • Users value the effective communication capabilities of Verint Channel Automation, enhancing conversations and scheduling within the organization.
  • Users value the effective conversation management capabilities of Verint Channel Automation for monitoring and scheduling tasks.
Cons
  • Users experience long wait times for support, particularly affecting clients in Latin America seeking timely assistance.
  • Users experience organizational issues with Verint Channel Automation, often facing glitches that require redoing requests completely.
  • Users report that customer support delays can be frustrating, especially for clients in Latin America.
  • Users experience response issues as support can take too long to assist Latin America clients.
  • Users experience software bugs that cause glitches during request logging, requiring them to redo entire requests.

What Are Recent G2 Reviews of Verint Channel Automation?

What Are G2 Users Discussing About Verint Channel Automation?

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Maven AGI

Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications.

Average Rating: 4.8/5.0

Total Reviews: 32

How Do G2 Users Rate Maven AGI?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Maven AGI?

  • Seller: Maven AGI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Boston
  • LinkedIn® Page: www.linkedin.com
    117 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Wholesale
  • Company Size: 66% Medium, 31% Large

What Do G2 Reviewers Say About Maven AGI?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Maven AGI, enabling streamlined workflows and improved decision-making effortlessly.
  • Users appreciate the powerful automation capabilities of Maven AGI, noting its efficiency and ease of use.
  • Users value the powerful automation and user-friendly interface of Maven AGI, enabling faster, smarter decision-making.
  • Users value the excellent customer satisfaction facilitated by Maven AGI, with effective support and automation enhancing productivity.
  • Users commend the reliability of Maven AGI, significantly enhancing productivity and providing consistent, trustworthy insights.
Cons
  • Users find the high cost of Maven AGI a barrier, especially for smaller firms seeking advanced AI solutions.
  • Users find the expensive pricing of Maven AGI a barrier, limiting access for smaller businesses to advanced tools.
  • Users face a steep learning curve with Maven AGI's advanced features, despite helpful simulation and testing tools.
  • Users face a steep learning curve with Maven AGI, especially for advanced agent behaviors and lacking documentation.
  • Users find the difficult implementation of Maven AGI challenging, especially due to its high cost for smaller firms.

What Are Recent G2 Reviews of Maven AGI?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

How Do G2 Users Rate LimeChat?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.7/10 (Category avg: 8.6/10)
  • Contextual Engagement: 9.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users commend LimeChat's exceptional customer support, highlighting proactive assistance and smooth onboarding experiences with the team.
  • Users highlight the smooth integration and comprehensive analytics of LimeChat, enhancing customer engagement and operational efficiency.
  • Users find LimeChat's helpful support and onboarding team exceptional, enhancing the overall user experience significantly.
  • Users appreciate the ease of use of LimeChat, highlighted by its intuitive interface and smooth onboarding process.
  • Users highlight the excellent customer satisfaction achieved through proactive support and efficient communication tools with LimeChat.
Cons
  • Users experience glitches and reliability issues with the chatbot, though support teams actively work on solutions.
  • Users report software bugs in the mobile app, affecting performance and usability compared to the desktop version.
  • Users experience glitches in chat functionality and suggest improvements for data uploading and communication methods.
  • Users experience glitches in initial chat management and face issues with WhatsApp broadcasting and CSV uploads.
  • Users find the monthly pricing to be high, although the features and service quality justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 7.6/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users find Trengo incredibly easy to use, streamlining customer communication and enabling faster responses.
  • Users value the helpfulness of Trengo's support team, enhancing their overall experience and ease of use.
  • Users commend excellent customer support from Trengo, highlighting personalized assistance from Charlotte that enhances their experience.
  • Users value the exceptional onboarding experience and support from Trengo, ensuring smooth implementation and communication.
  • Users value the clear overview of all customer communication in Trengo, enhancing responsiveness and team collaboration.
Cons
  • Users face challenges with missing features in Trengo, including inconsistent message delivery and limited response capabilities.
  • Users find the limited features of Trengo hinder effective tracking and optimization of customer interactions.
  • Users face messaging issues with chat tracking and email sync, compromising engagement measurement and user experience.
  • Users face challenges due to ineffective chat tracking and limitations in response options, impacting engagement and functionality.
  • Users report bug issues that disrupt message flows, hinder call functionalities, and delay fixes significantly.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

Lime Connect (formerly Userlike)

Lime Connect is a German AI software solution that enables companies to automate their customer communications across all channels and consolidate them into a single omnichannel inbox. AI agents answer inquiries and autonomously handle entire processes from start to finish. With Copilot, service teams gain an AI assistant that supports them in their day-to-day work by providing context and suggested responses. The knowledge needed for this comes from a central knowledge base that provides AI Agents and Copilot with the necessary content, whether from your documents or an automatic website sync. With the Workflow Builder, you can create automations for recurring processes and reduce manual work by up to 80%. The Message Center consolidates website chat, email, WhatsApp, Instagram, and other channels, allowing you to assign conversations to individual team members, leave internal notes, and maintain an overview even during periods of high volume. In addition to powerful AI features and an omnichannel inbox, Lime Connect also lets you take full advantage of WhatsApp. Use AI agents and workflows to automate inquiries and recurring processes, such as damage reports or appointment bookings, and proactively reach customers through WhatsApp campaigns. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution, ISO 27001-certified and EU AI Act-ready. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Average Rating: 4.4/5.0

Total Reviews: 441

How Do G2 Users Rate Lime Connect (formerly Userlike)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Lime Connect (formerly Userlike)?

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy WhatsApp implementation of Lime Connect, making customer management seamless and efficient.
  • Users praise the easy WhatsApp implementation of Lime Connect, making customer management effortless and efficient.
  • Users love the easy WhatsApp implementation, making customer management smooth and efficient.
  • Users love the easy WhatsApp implementation of Lime Connect, simplifying their customer management significantly.
  • Users love the easy integrations of Lime Connect, simplifying customer management effortlessly through WhatsApp.
Cons
  • Users find the product expensive, despite its functionality, which could deter some potential buyers.
  • Users find the bland design of Lime Connect unappealing, though acknowledge its functionality despite the cost.

What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

Plivo

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 742

How Do G2 Users Rate Plivo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.3/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.9/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Plivo?

  • Seller: Plivo
  • Year Founded: 2011
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    196 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About Plivo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Plivo, which simplifies building powerful communication solutions effectively.
  • Users value Plivo's amazing customer support, noting their courteous follow-up and effective assistance when debugging issues.
  • Users appreciate the easy integration and robust features of Plivo, enhancing communication and campaign management.
  • Users commend Plivo for its competitive pricing, offering exceptional value for comprehensive communication solutions.
  • Users value the API quality of Plivo, appreciating its seamless integration for diverse communication solutions.
Cons
  • Users express concerns over poor customer support, highlighting slow response times and unhelpful ticket-based assistance.
  • Users find Plivo's pricing to be expensive, particularly for Voice APIs and SMS services in some regions.
  • Users find Plivo has limited features and require additional costs for advanced functionalities and better service.
  • Users experience messaging issues due to slow support response times and complications with SMS delivery to clients.
  • Users find the user interface not intuitive, hindering ease of use for those without coding experience.

What Are Recent G2 Reviews of Plivo?

What Are G2 Users Discussing About Plivo?

Conversive

Conversive (formerly SMS Magic) is a CRM-native messaging that grows into intelligent customer engagement It helps enterprises engage customers across SMS, WhatsApp, and other messaging channels directly from Salesforce and Zoho. It starts with compliant, high-volume messaging and scales into conversational workflows, lifecycle automation, and AI-assisted engagement. For years, organizations have used SMS Magic to power CRM-native communication at scale. Conversive extends that foundation with conversational engagement, workflow orchestration, and intelligent automation, so teams can move from sending messages to managing complete customer journeys. Conversive (formerly SMS Magic) comes with these platform capabilities:- 1. Foundation: CRM-native messaging: SMS, WhatsApp, shared inboxes, templates, opt-in management, compliance controls. Engagement 2. Conversational workflows: Two-way conversations, routing, automation, reminders, follow-ups, and omnichannel engagement. Journey Orchestration 3. AI-powered lifecycle orchestration: Intent detection, workflow orchestration, customer lifecycle automation, and intelligent engagement across teams. Products available within the Conversive (formerly SMS Magic) platform 1. SMS Magic for Salesforce: Native Salesforce SMS and WhatsApp engagement 2. SMS Magic for Zoho: Integrated messaging for Zoho CRM workflows 3. SMS Magic: Multichannel messaging infrastructure and compliance controls 4. Conversive: Conversational engagement and lifecycle orchestration layer Conversive (formerly SMS Magic) is urpose-built for high-volume and regulated customer engagement. 1. Education - Admissions, enrollment reminders, fee notifications, and student engagement at scale. 2. Real Estate - Lead response, appointment coordination, and agent-client communication across channels. 3. Healthcare - HIPAA-compliant messaging, patient reminders, care coordination, and conversational patient engagement. 4. BFSI - Secure customer communication, compliance workflows, servicing automation, and lifecycle orchestration. Conversive introduces AI-assisted engagement for organizations that need more than messaging: i) Conversation routing and prioritization ii) Automated follow-up workflows iii) Customer lifecycle automation iv) Intent-aware engagement v) Operational insights and orchestration

Average Rating: 4.0/5.0

Total Reviews: 115

How Do G2 Users Rate Conversive?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Conversive?

  • Seller: Conversive
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Henderson, US
  • LinkedIn® Page: www.linkedin.com
    305 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Legal Services
  • Company Size: 60% Small, 36% Medium

What Do G2 Reviewers Say About Conversive?

AI-generated summary from verified user reviews

Pros
  • Users highlight the enhanced customer engagement from SMS-Magic, boosting marketing efficiency and communication with clients.
  • Users praise the ease of use of SMS-Magic, enjoying seamless integration and efficient communication across platforms.
  • Users value the seamless CRM integration of SMS-Magic, enhancing customer engagement and marketing campaign effectiveness.
  • Users praise the responsive customer support of SMS-Magic, enhancing overall satisfaction and effective client communication.
  • Users praise the easy integration of SMS-Magic, enabling smooth communication with minimal disruptions in their workflows.
Cons
  • Users find the difficult setup of SMS-Magic challenging due to its complexity and numerous components involved.
  • Users find the pricing high for small teams, especially with increasing message volume impacting budget considerations.
  • Users find the learning curve steep due to complex setups and limited support, leading to frustration and dissatisfaction.
  • Users find the initial setup complex, making workflow configuration and integrations a challenging experience.
  • Users report poor customer support from SMS-Magic, experiencing unresponsiveness and unresolved issues that hinder user satisfaction.

What Are Recent G2 Reviews of Conversive?

What Are G2 Users Discussing About Conversive?

Cloodot

Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across **WhatsApp, Facebook, Instagram, and website chat**. Unlike traditional chatbot tools, Cloodot introduces the concept of an **AI Employee** — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a **code execution environment**, enabling deep customization for any business logic or vertical. Organizations across **automotive, real estate, healthcare, electronics, retail, and hospitality** use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With **Cloodot Chats**, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. **Key capabilities include:** * AI-powered automation across major messaging channels * Context-aware and sentiment-sensitive conversations * Smart follow-ups that re-engage inactive customers * Seamless integrations with CRMs, ERPs, and booking systems * Multilingual, media-aware communication (voice, images, and documents) * Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can **engage, support, and convert customers at scale — without expanding their support teams**. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the **United States, India, the Middle East, and Europe**, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Cloodot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Cloodot?

  • Seller: Cloodot
  • Year Founded: 2019
  • HQ Location: Deleware, US
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 43% Large, 36% Medium

What Are Recent G2 Reviews of Cloodot?

What Are G2 Users Discussing About Cloodot?

Swell

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 341

How Do G2 Users Rate Swell?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Swell?

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 87% Small, 12% Medium

What Are Recent G2 Reviews of Swell?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 7.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Helpwise, highlighting patience and effective problem-solving skills.
  • Users commend the patient and effective customer support at Helpwise, ensuring problems are resolved swiftly.
  • Users value the easy access to Helpwise support, appreciating efficient problem-solving through various channels.
  • Users value the helpful support from Helpwise, making problem-solving seamless and efficient.
  • Users commend the excellent platform usability of Helpwise, enhanced by strong technical support and easy navigation.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Acquire?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Proactive Engagement: 7.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 6.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Acquire?

  • Seller: Acquire
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 56% Small, 40% Medium

What Are Recent G2 Reviews of Acquire?

What Are G2 Users Discussing About Acquire?

Yoizen Omnichannel CX Platform

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: • Omnichannel Customer Service Automation • AI Agents to automate business processes. • Conversational Intelligence powered by AI • Customer Experience (CX) • Digital CX Automation. Learn more: https://yoizen.com/

Average Rating: 4.6/5.0

Total Reviews: 28

How Do G2 Users Rate Yoizen Omnichannel CX Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.5/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.3/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Yoizen Omnichannel CX Platform?

  • Seller: YOIZEN
  • Year Founded: 2010
  • HQ Location: Ciudad Autónoma de Buenos Aires (CABA) , Argentina
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 57% Large, 29% Medium

What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform?

CINNOX

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

Average Rating: 4.3/5.0

Total Reviews: 34

How Do G2 Users Rate CINNOX?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind CINNOX?

  • Seller: M800
  • Year Founded: 2007
  • HQ Location: Hong Kong
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 50% Small, 32% Medium

What Do G2 Reviewers Say About CINNOX?

AI-generated summary from verified user reviews

Pros
  • Users value the consistent customer support from CINNOX, enhancing communication and operational efficiency across multiple channels.
  • Users find CINNOX to be easy to use, streamlining customer support and international communication on a single platform.
  • Users value the integrated communication capabilities of CINNOX, making it easier to manage inquiries and international calls.
  • Users appreciate the easy management of customer inquiries through CINNOX, streamlining communication across multiple channels effectively.
  • Users appreciate the easy setup of CINNOX, allowing quick access and seamless integration across various communication platforms.
Cons
  • Users find the missing functionality with limited support for ChatGPT and lack of flexible access for different departments.
  • Users are frustrated with the limited AI capabilities of CINNOX, especially the lack of ChatGPT support and integration options.
  • Users experience admin control issues with limited access to inquiries, impacting the flexibility for different departments.
  • Users experience unreachable hotline issues with CINNOX, leading to frustration when seeking support assistance.
  • Users express dissatisfaction due to the lack of ChatGPT support, limiting the chatbot's functionality and versatility.

What Are Recent G2 Reviews of CINNOX?

What Are G2 Users Discussing About CINNOX?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026