# Best Conversational Support Software - Page 6 ## How Many Conversational Support Software Products Does G2 Track? **Total Products under this Category:** 208 ### Category Stats (Aug 2026) - **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Conversational Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 67,000+ Authentic Reviews - 208+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Support Software ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium) **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-13T19%3A43%3A31Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%3Fpage%3D6%26seg_id%3D2e97c91817c462793e593fc8b97c3638.2691.1595980800171&secure%5Btoken%5D=763ca13ce4e6b6aedea433fcb7e9356a62d0bdf545ad0440502fab7e1ab7d2db&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Maven AGI](https://www.g2.com/products/maven-agi/reviews) Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate Maven AGI? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10) - **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Maven AGI? - **Seller:** [Maven AGI](https://www.g2.com/sellers/maven-agi) - **Company Website:** www.mavenagi.com - **Year Founded:** 2023 - **HQ Location:** Boston - **Twitter:** @MavenAGI 438 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72103c7d44054fc33a9b051a80bd30d80d06b484c98bde92cdb16b7ca29d6bb6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmavenagi%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website) 108 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 79% Medium, 16% Large #### What Do G2 Reviewers Say About Maven AGI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Maven AGI, allowing seamless interactions with data through plain English queries. - Users find Maven AGI **extremely useful** for quickly gaining insights and enhancing team collaboration through plain language queries. - Users value the **user-friendly interface** of Maven AGI, enhancing productivity and simplifying data interaction for instant insights. - Users value the **high resolution rate** and support from Maven AGI, significantly improving overall client satisfaction. - Users commend Maven AGI for its **high reliability** , providing consistent and trustworthy answers that enhance productivity. ##### Cons - Users find the **high cost** of Maven AGI a significant barrier, especially for smaller firms seeking access. - Users find the **high cost** of Maven AGI prohibitive, particularly for smaller firms needing advanced AI tools. - Users face a **steep learning curve** with Maven AGI, particularly when tackling advanced features and behaviors. - Users face a **steep learning curve** with advanced features of Maven AGI, complicating initial setup and usage. - Users find that **difficult implementation** due to high costs hinders access to Maven AGI for smaller firms. #### What Are Recent G2 Reviews of Maven AGI? **["An AI platform that scales CX without sacrificing accuracy or control"](https://www.g2.com/survey_responses/maven-agi-review-13186166)** **Rating:** 5.0/5.0 stars _— Alan G._ [Read full review](https://www.g2.com/survey_responses/maven-agi-review-13186166) **["Strong AI Support Platform with Excellent Onboarding"](https://www.g2.com/survey_responses/maven-agi-review-12801485)** **Rating:** 5.0/5.0 stars _— Daniel J._ [Read full review](https://www.g2.com/survey_responses/maven-agi-review-12801485) ### [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate Trengo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.1/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Trengo? - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ 284 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small, 26% Medium #### What Do G2 Reviewers Say About Trengo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. ##### Cons - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. #### What Are Recent G2 Reviews of Trengo? **["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)** **Rating:** 4.5/5.0 stars _— Ashley d._ [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) **["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ### [LimeChat](https://www.g2.com/products/limechat/reviews) LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics **Average Rating:** 4.6/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate LimeChat? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.7/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.0/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind LimeChat? - **Seller:** [Limechat](https://www.g2.com/sellers/limechat) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @LimeChatAI 310 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfd1c059d8eb731e710a77637b2b1804a0d1997ed4b9ef08f2fa91c94fc2235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimechat%2F&secure%5Burl_type%5D=linkedin_company_website) 89 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Health, Wellness and Fitness, Consumer Goods - **Company Size:** 61% Small, 39% Medium #### What Do G2 Reviewers Say About LimeChat? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **excellent customer support** from LimeChat, ensuring smooth onboarding and timely assistance with frequent updates. - Users value LimeChat's **robust bot flow** and effective product finder, enhancing customer experience and driving revenue. - Users appreciate the **effective bot flow** of LimeChat, which significantly enhances customer experience and engagement efficiency. - Users commend the **ease of use** of LimeChat, enjoying its smooth integration and intuitive interface. - Users appreciate the **outstanding customer satisfaction** provided by LimeChat's efficient support and onboarding process. ##### Cons - Users experience **frequent chatbot glitches and WhatsApp issues** , but the support team actively works to resolve them. - Users experience **software bugs** in LimeChat, particularly with mobile applications and limited WooCommerce functionalities. - Users report **glitches in chat functionality** and recommend improvements for user data management and communication methods. - Users report frequent **chat management issues** , including glitches and messaging failures that hinder efficient communication. - Users find the **monthly pricing too high** , even though they acknowledge the features are valuable. #### What Are Recent G2 Reviews of LimeChat? **["An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"](https://www.g2.com/survey_responses/limechat-review-8505198)** **Rating:** 4.5/5.0 stars _— RENJI R._ [Read full review](https://www.g2.com/survey_responses/limechat-review-8505198) **["This is product is one of the best for integrating a chat bot and marketing template whitelisting."](https://www.g2.com/survey_responses/limechat-review-11135086)** **Rating:** 5.0/5.0 stars _— Marmik S._ [Read full review](https://www.g2.com/survey_responses/limechat-review-11135086) #### What Are G2 Users Discussing About LimeChat? - [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for) ### [Cloodot](https://www.g2.com/products/cloodot/reviews) Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across \*\*WhatsApp, Facebook, Instagram, and website chat\*\*. Unlike traditional chatbot tools, Cloodot introduces the concept of an \*\*AI Employee\*\* — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a \*\*code execution environment\*\*, enabling deep customization for any business logic or vertical. Organizations across \*\*automotive, real estate, healthcare, electronics, retail, and hospitality\*\* use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With \*\*Cloodot Chats\*\*, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. \*\*Key capabilities include:\*\* \* AI-powered automation across major messaging channels \* Context-aware and sentiment-sensitive conversations \* Smart follow-ups that re-engage inactive customers \* Seamless integrations with CRMs, ERPs, and booking systems \* Multilingual, media-aware communication (voice, images, and documents) \* Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can \*\*engage, support, and convert customers at scale — without expanding their support teams\*\*. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the \*\*United States, India, the Middle East, and Europe\*\*, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Cloodot? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Cloodot? - **Seller:** [Cloodot](https://www.g2.com/sellers/cloodot) - **Year Founded:** 2019 - **HQ Location:** Deleware, US - **Twitter:** @cloodot 56 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fc91f16fa7b0defc75aab00207d10d78043afc6057e1ff45c1ce68bb76f7fe4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloodot-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Automotive - **Company Size:** 43% Large, 36% Medium #### What Are Recent G2 Reviews of Cloodot? **["Providing timely resolutions have become easy."](https://www.g2.com/survey_responses/cloodot-review-4839759)** **Rating:** 5.0/5.0 stars _— Nafih C._ [Read full review](https://www.g2.com/survey_responses/cloodot-review-4839759) **["We got excellent customer satisfaction score with Cloodot!"](https://www.g2.com/survey_responses/cloodot-review-7135054)** **Rating:** 5.0/5.0 stars _— FAHAD S._ [Read full review](https://www.g2.com/survey_responses/cloodot-review-7135054) #### What Are G2 Users Discussing About Cloodot? - [What is Cloodot used for?](https://www.g2.com/discussions/what-is-cloodot-used-for) ### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 #### How Do G2 Users Rate Lime Connect (formerly Userlike)? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.0/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Lime Connect (formerly Userlike)? - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike 5,037 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small, 16% Medium #### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. ##### Cons - Users find the product **expensive** , which may deter some despite its functionality. - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)** **Rating:** 4.0/5.0 stars _— Nello P._ [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) **["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)** **Rating:** 5.0/5.0 stars _— Randy R._ [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.9/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Acquire? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 6.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Acquire? - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Small, 40% Medium #### What Are Recent G2 Reviews of Acquire? **["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)** **Rating:** 5.0/5.0 stars _— prabin s._ [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) **["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)** **Rating:** 5.0/5.0 stars _— Francis R._ [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 341 #### How Do G2 Users Rate Swell? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Swell? - **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell) - **Year Founded:** 2016 - **HQ Location:** Salt Lake City, Utah - **Twitter:** @Swell\_Reviews 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Office Manager, Owner - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 87% Small, 12% Medium #### What Are Recent G2 Reviews of Swell? **["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)** **Rating:** 4.0/5.0 stars _— Khaloukhaev A._ [Read full review](https://www.g2.com/survey_responses/swell-review-9932552) **["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)** **Rating:** 4.5/5.0 stars _— Gina A._ [Read full review](https://www.g2.com/survey_responses/swell-review-8879327) ### [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 #### How Do G2 Users Rate Helpwise? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Helpwise? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Helpwise? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance. - Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance. - Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction. - Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction. - Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years. #### What Are Recent G2 Reviews of Helpwise? **["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) **["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)** **Rating:** 5.0/5.0 stars _— Julio César L._ [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### [CINNOX](https://www.g2.com/products/cinnox/reviews) CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. **Average Rating:** 4.3/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate CINNOX? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.2/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind CINNOX? - **Seller:** [M800](https://www.g2.com/sellers/m800) - **Year Founded:** 2007 - **HQ Location:** Hong Kong - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80e5e8af92c7e2f2050913edcf6821ca5ab87d80799c6a932e51d8e656c66392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fm800%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 107 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services - **Company Size:** 50% Small, 32% Medium #### What Do G2 Reviewers Say About CINNOX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient customer support** from CINNOX, streamlining inquiries across multiple channels and enhancing communication. - Users find CINNOX remarkably **easy to use** , streamlining customer support and international communications effortlessly on one platform. - Users appreciate the **multichannel communication** capabilities of CINNOX, making customer interactions seamless and efficient. - Users appreciate the **easy management** of customer inquiries with CINNOX, streamlining communication efficiently across channels. - Users love the **easy setup** of CINNOX, enabling quick adoption of its seamless communication features. ##### Cons - Users find the **missing functionality** in CINNOX limits its effectiveness for customer service operations and integrations. - Users express concern over **limited AI capabilities** as CINNOX currently does not support ChatGPT integration. - Users express concerns about **admin control issues** , leading to limited access for certain departments and roles. - Users often face **unreachable hotline issues** when seeking support, hindering their ability to resolve problems effectively. - Users express frustration over the **lack of ChatGPT support** , impacting the overall usability of CINNOX. #### What Are Recent G2 Reviews of CINNOX? **["Helping me with customer support"](https://www.g2.com/survey_responses/cinnox-review-8113816)** **Rating:** 5.0/5.0 stars _— Sai Man C._ [Read full review](https://www.g2.com/survey_responses/cinnox-review-8113816) **["A powerful engagement platform with clean GUI"](https://www.g2.com/survey_responses/cinnox-review-8042078)** **Rating:** 5.0/5.0 stars _— Peter L._ [Read full review](https://www.g2.com/survey_responses/cinnox-review-8042078) #### What Are G2 Users Discussing About CINNOX? - [What is CINNOX used for?](https://www.g2.com/discussions/what-is-cinnox-used-for) ### [Yoizen Omnichannel CX Platform](https://www.g2.com/products/yoizen-omnichannel-cx-platform/reviews) Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels **Average Rating:** 4.6/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Yoizen Omnichannel CX Platform? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.5/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Yoizen Omnichannel CX Platform? - **Seller:** [YOIZEN](https://www.g2.com/sellers/yoizen) - **Year Founded:** 2010 - **HQ Location:** Ciudad Autónoma de Buenos Aires (CABA) , Argentina - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5f39de23400134463438d17119a1a4ddc95c0e8d3d8bfb01ae80d9fe75c032d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyoizen%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications - **Company Size:** 57% Large, 29% Medium #### What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform? **["A comprehensive tool to transform the customer experience"](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081)** **Rating:** 5.0/5.0 stars _— Cinthia D._ [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081) **["Sensitive platform for social media management, versatile and with potential to add integrations."](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634)** **Rating:** 5.0/5.0 stars _— Marcela P._ [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634) ### [11Sight](https://www.g2.com/products/11sight/reviews) At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending. **Average Rating:** 4.6/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate 11Sight? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) #### Who Is the Company Behind 11Sight? - **Seller:** [11Sight](https://www.g2.com/sellers/11sight) - **Year Founded:** 2016 - **HQ Location:** Berkeley, US - **Twitter:** @11Sight - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cf58aaed4ed5e3e4352a7afdbe13b993f608c553b6278f96d19566c29bd117b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felevensight%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 70% Small, 13% Medium #### What Do G2 Reviewers Say About 11Sight? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication. - Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly. - Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales. - Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations. - Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions. ##### Cons - Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams. - Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency. - Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics. - Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness. - Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience. #### What Are Recent G2 Reviews of 11Sight? **["Enhancing Customer Experience Through Live Interactions"](https://www.g2.com/survey_responses/11sight-review-12871840)** **Rating:** 5.0/5.0 stars _— Preeti Y._ [Read full review](https://www.g2.com/survey_responses/11sight-review-12871840) **["Instant Video Connection"](https://www.g2.com/survey_responses/11sight-review-12975979)** **Rating:** 4.0/5.0 stars _— Bavaliya A._ [Read full review](https://www.g2.com/survey_responses/11sight-review-12975979) #### What Are G2 Users Discussing About 11Sight? - [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment ### [Boei](https://www.g2.com/products/boei/reviews) Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Boei? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) #### Who Is the Company Behind Boei? - **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v) - **HQ Location:** Utrecht, Netherlands - **Twitter:** @boeihelp 100 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fccad6424a25186c07ff48b779ae4f633763e4156b1ca8740f8a4f6a7e3d8d7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboeihelp%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 91% Small #### What Do G2 Reviewers Say About Boei? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **extensive customization options** of Boei, enabling quick setup and tailored experiences without any coding. - Users praise the **fantastic ease of use** of Boei, enabling quick setup and effortless customization for their websites. - Users praise the **easy setup** of Boei, allowing quick customization without coding for seamless integration. - Users love the **customizability** of Boei, allowing quick setup and easy personalization of chat widgets and helpers. - Users praise the **quick setup** of Boei, enabling easy configuration of chat widgets in just minutes. ##### Cons - Users feel that the **lack of insightful analytics** from Boei limits the overall effectiveness of the AI chatbot. - Users find the **lack of integrations** frustrating, wishing for native options and better data connectivity with other apps. - Users find **time consumption** increases due to lack of native integrations and notification options, hindering efficiency. #### What Are Recent G2 Reviews of Boei? **["Effortless Setup, Exceptional Lead Generation"](https://www.g2.com/survey_responses/boei-review-12345300)** **Rating:** 5.0/5.0 stars _— Jay F._ [Read full review](https://www.g2.com/survey_responses/boei-review-12345300) **["Sometimes "easy" means more...:)"](https://www.g2.com/survey_responses/boei-review-7502068)** **Rating:** 4.5/5.0 stars _— David K._ [Read full review](https://www.g2.com/survey_responses/boei-review-7502068) ### [Chatwoot](https://www.g2.com/products/chatwoot/reviews) Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Chatwoot? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Proactive Engagement:** 6.7/10 (Category avg: 8.6/10) - **Contextual Engagement:** 6.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Chatwoot? - **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 63% Small, 31% Medium #### What Do G2 Reviewers Say About Chatwoot? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions. - Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively. - Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility. - Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively. - Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools. ##### Cons - Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use. - Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow. - Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot. - Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations. - Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration. #### What Are Recent G2 Reviews of Chatwoot? **["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)** **Rating:** 5.0/5.0 stars _— Ayush J._ [Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755) **["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)** **Rating:** 5.0/5.0 stars _— Luca P._ [Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370) #### What Are G2 Users Discussing About Chatwoot? - [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for) ### [Customerly](https://www.g2.com/products/customerly/reviews) Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate Customerly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Customerly? - **Seller:** [Customerly](https://www.g2.com/sellers/customerly) - **Company Website:** www.customerly.io - **Year Founded:** 2017 - **HQ Location:** Dublin, IE - **Twitter:** @customerlyio 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ff5c866a309c40ca63461fcc23e7514d27dcb1fc11b398c4c05d3cf92a8e6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10980230%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 74% Small, 24% Medium #### What Do G2 Reviewers Say About Customerly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction. - Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience. - Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration. - Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses. - Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs. ##### Cons - Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly. - Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness. - Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience. - Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help. - Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries. #### What Are Recent G2 Reviews of Customerly? **["It changed our way to support clients"](https://www.g2.com/survey_responses/customerly-review-10827020)** **Rating:** 4.5/5.0 stars _— Alberto C._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10827020) **["Agile, intuitive solution with impeccable customer service"](https://www.g2.com/survey_responses/customerly-review-10847842)** **Rating:** 5.0/5.0 stars _— Francisco D._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10847842) #### What Are G2 Users Discussing About Customerly? - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment - [‹ Prev ‹ Prev](/categories/conversational-support?order=g2_score&page=5&seg_id=2e97c91817c462793e593fc8b97c3638.2691.1595980800171#product-list) - 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[10](/categories/conversational-support?order=g2_score&page=10&seg_id=2e97c91817c462793e593fc8b97c3638.2691.1595980800171#product-list) - … - [13](/categories/conversational-support?order=g2_score&page=13&seg_id=2e97c91817c462793e593fc8b97c3638.2691.1595980800171#product-list) - [14](/categories/conversational-support?order=g2_score&page=14&seg_id=2e97c91817c462793e593fc8b97c3638.2691.1595980800171#product-list) - [Next › Next ›](/categories/conversational-support?order=g2_score&page=7&seg_id=2e97c91817c462793e593fc8b97c3638.2691.1595980800171#product-list) Spotlight Categories [Online Community Management Software](https://www.g2.com/categories/online-community-management) [Webinar Platforms](https://www.g2.com/categories/webinar) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Payroll Software](https://www.g2.com/categories/payroll) [Identity Verification Software](https://www.g2.com/categories/identity-verification) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Conversational Support Themes](/categories/conversational-support/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Conversational support software offers an alternative to ticket-based customer service by placing the customer, rather than the incident, at the center of every interaction, enabling omnichannel service that recognizes individuals with a persistent identity and history across any channel at any time. ### Core Capabilities of Conversational Support Software To qualify for inclusion in the Conversational Support category, a product must: - Apply a common and centralized structure to all customer interactions, service-related or otherwise - Provide a unified view of customer conversations across two or more channels such as email, chat, SMS, or social media - Route customer conversations via algorithmic or AI-driven sorting, or both - Track customer profiles and conversation history across channels - Leverage advanced automation, AI, or chatbots to improve customer service experiences ### Common Use Cases for Conversational Support Software Customer service teams use conversational support software to deliver more personalized, context-aware support experiences at scale. Common use cases include: - Engaging pre-purchase prospects and post-purchase customers through a unified platform - Proactively contacting customers based on behavioral triggers using social media and AI integrations - Coordinating customer data from past conversations, sentiment, and [CRM software](https://www.g2.com/categories/crm) for intelligent routing ### How Conversational Support Software Differs from Other Tools Conversational support software is distinct from [help desk software](https://www.g2.com/categories/help-desk) because it does not separate service interactions from other customer contact reasons, handling both pre- and post-purchase engagement in one platform. Some conversational support products also incorporate features of [conversational marketing software](https://www.g2.com/categories/conversational-marketing) and integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [customer self-service](https://www.g2.com/categories/customer-self-service) tools. ### Insights from G2 on Conversational Support Software Based on category trends on G2, omnichannel conversation management and intelligent routing stand out as standout capabilities. Improved customer satisfaction and reduced resolution times stand out as the primary outcomes of adoption. Show More