# Best Conversational Support Software - Page 5

## How Many Conversational Support Software Products Does G2 Track?

**Total Products under this Category:** 206

### Category Stats (Aug 2026)

- **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Conversational Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 66,900+ Authentic Reviews
- 206+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Support Software
 ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-10T03%3A54%3A14Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%3Famp%25253Bpage%3D4%26amp%25253Bseq_no%3D2%26page%3D5&secure%5Btoken%5D=04b2fa89c185050a8524f3de12b14246f4620a229ca7e4404e9284f169dfee63&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Freshcaller](https://www.g2.com/products/freshcaller/reviews)

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate Freshcaller?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshcaller?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Small, 25% Medium

#### What Do G2 Reviewers Say About Freshcaller?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use.
- Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses.
- Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication.
- Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive.
- Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience.

##### Cons

- Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality.
- Users feel the **lack of detailed contact information** hampers effective communication and follow-up management.
- Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes.
- Users feel the lack of **detailed contact information** limits their ability to manage calls effectively.
- Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly.

#### What Are Recent G2 Reviews of Freshcaller?

**["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)**

**Rating:** 5.0/5.0 stars

_— Mohd Saif S._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955)

**["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)**

**Rating:** 5.0/5.0 stars

_— Abhishek M._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046)

#### What Are G2 Users Discussing About Freshcaller?

- [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for)

### [Watermelon](https://www.g2.com/products/watermelon/reviews)

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

**Average Rating:** 4.5/5.0

**Total Reviews:** 94

#### How Do G2 Users Rate Watermelon?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.4/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.6/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Watermelon?

- **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon)
- **Year Founded:** 2018
- **HQ Location:** Utrecht, NL
- **Twitter:** @WatermelonHQ  
2,988 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fed7037f4b5ed1042eac589e65ae5f18ee710a92f3306e5ee47eaecd1a274c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatermelon-b-v-%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Education Management
- **Company Size:** 67% Small, 29% Medium

#### What Do G2 Reviewers Say About Watermelon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality.
- Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction.
- Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly.
- Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly.
- Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly.

##### Cons

- Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency.
- Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively.
- Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively.
- Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities.
- Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies.

#### What Are Recent G2 Reviews of Watermelon?

**["Significantly Reduced Our Back-Office Workload"](https://www.g2.com/survey_responses/watermelon-review-13221199)**

**Rating:** 5.0/5.0 stars

_— Wendy t._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13221199)

**["Easy Setup and Fast Human Support — AI Agent Online a few weeks"](https://www.g2.com/survey_responses/watermelon-review-13052974)**

**Rating:** 4.5/5.0 stars

_— Dennis v._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974)

#### What Are G2 Users Discussing About Watermelon?

- [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for)

### [Boost.ai](https://www.g2.com/products/boost-ai/reviews)

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector.

**Average Rating:** 4.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate Boost.ai?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Boost.ai?

- **Seller:** [Boost.ai](https://www.g2.com/sellers/boost-ai)
- **Year Founded:** 2016
- **HQ Location:** Sandnes, Rogaland
- **Twitter:** @boost\_ai\_  
513 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f63e1dcf9426c59816d1f4545b84028c369bd0a9cc9be540f0eae13646465a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboost-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
170 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Banking
- **Company Size:** 38% Medium, 36% Large

#### What Do G2 Reviewers Say About Boost.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Boost.ai's platform to have a **straightforward and intuitive interface** , making it easy to use and master.
- Users value the **intuitive interface and rich features** of Boost.ai, promoting seamless chatbot and voicebot integration.
- Users appreciate the **helpfulness** of Boost.ai's support team, enhancing project success and user satisfaction.
- Users commend Boost.ai for its **excellent customer support** , enhancing collaboration and responsiveness in their implementations.
- Users commend Boost.ai for its **exceptional customer support** and effective tools that enhance service and experience.

##### Cons

- Users find certain features of Boost.ai **hard to use and unclear** , affecting the overall experience and performance.
- Users find the **AI limitations** in Boost.ai challenging, particularly regarding unclear features and inadequate reporting capabilities.
- Users struggle with a **steep learning curve** , finding some features unclear and not intuitive initially.
- Users express a desire for **greater customization** options in Boost.ai, particularly for analytics and reporting features.
- Users find the **limited reporting and analytics features** of Boost.ai insufficient for effectively analyzing generative AI performance.

#### What Are Recent G2 Reviews of Boost.ai?

**["Excellent AI Platform with Strong Support"](https://www.g2.com/survey_responses/boost-ai-review-11855585)**

**Rating:** 5.0/5.0 stars

_— Nils N._

[Read full review](https://www.g2.com/survey_responses/boost-ai-review-11855585)

**["Technical Associate"](https://www.g2.com/survey_responses/boost-ai-review-11569791)**

**Rating:** 5.0/5.0 stars

_— Leo ._

[Read full review](https://www.g2.com/survey_responses/boost-ai-review-11569791)

#### What Are G2 Users Discussing About Boost.ai?

- [What is Boost.ai used for?](https://www.g2.com/discussions/what-is-boost-ai-used-for)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.2/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Dixa](https://www.g2.com/products/dixa/reviews)

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

**Average Rating:** 4.2/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Dixa?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.9/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.4/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Dixa?

- **Seller:** [Dixa](https://www.g2.com/sellers/dixa)
- **Year Founded:** 2015
- **HQ Location:** Copenhagen, Capital Region
- **Twitter:** @DixaApp  
2,708 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Agent
- **Top Industries:** Retail, Leisure, Travel & Tourism
- **Company Size:** 53% Medium, 43% Small

#### What Do G2 Reviewers Say About Dixa?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions.
- Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels.
- Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly.
- Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient.
- Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time.

##### Cons

- Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration.
- Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability.
- Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support.
- Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features.
- Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities.

#### What Are Recent G2 Reviews of Dixa?

**["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)**

**Rating:** 5.0/5.0 stars

_— Sofie G._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11206297)

**["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)**

**Rating:** 4.0/5.0 stars

_— Rodrigo M._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11702730)

#### What Are G2 Users Discussing About Dixa?

- [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for)

### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews)

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

**Average Rating:** 4.4/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate Emplifi?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 6.7/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 6.7/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Emplifi?

- **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2)
- **HQ Location:** Columbus , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website)  
547 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 44% Medium, 31% Large

#### What Do G2 Reviewers Say About Emplifi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management.
- Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms.
- Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement.
- Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance.
- Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics.

##### Cons

- Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics.
- Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability.
- Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights.
- Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab.
- Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights.

#### What Are Recent G2 Reviews of Emplifi?

**["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)**

**Rating:** 4.5/5.0 stars

_— Mel H._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587)

**["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)**

**Rating:** 4.5/5.0 stars

_— John M. C._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996)

#### What Are G2 Users Discussing About Emplifi?

- [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for)
- [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for)
- [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment
- [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free)
- [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software)

### [Atonom](https://www.g2.com/products/atonom/reviews)

Atonom gives teams back time by taking real work off their plate. Cloud Employees handle repetitive, high-volume tasks so human teams can focus on judgment, relationships, and higher-impact work only people can do.

**Average Rating:** 4.9/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Atonom?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.7/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Atonom?

- **Seller:** [Atonom](https://www.g2.com/sellers/atonom)
- **Year Founded:** 2018
- **HQ Location:** Provo, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c18ee36a74dd9c31e853360e6c782fff85e66a0044372af0319cdf65e8dd19c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatonomai%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 52% Small, 43% Medium

#### What Do G2 Reviewers Say About Atonom?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **quick integration and excellent support** from Atonom, enhancing productivity and user experience.
- Users appreciate the **user-friendly software** of Atonom, enjoying seamless navigation and efficient notification systems.
- Users value the **website visitor insights** feature of Atonom, enhancing targeting and data collection for marketing strategies.
- Users value the **real-time lead engagement** capabilities of Atonom, enhancing connection with potential customers effectively.
- Users value the **robust customer engagement features** of Atonom, enhancing real-time interaction with website visitors.

##### Cons

- Users note a **steep learning curve** with Atonom, requiring time and dedication to fully utilize its features.
- Users find the **steep learning curve** challenging, often requiring significant time to unlock the platform’s full potential.
- Users find that Atonom requires a significant amount of **time and dedication** to fully understand and utilize effectively.
- Users find the **complexity of the platform** requires significant time and commitment to fully understand and optimize.
- Users find **identification issues** frustrating, as it limits knowledge of individual visitors rather than just companies.

#### What Are Recent G2 Reviews of Atonom?

**["An efficient and easy-to-use tool for monitoring signals."](https://www.g2.com/survey_responses/atonom-review-10375210)**

**Rating:** 4.5/5.0 stars

_— Dr. Will Hernando R._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10375210)

**["A usable marketing and lead gen tool"](https://www.g2.com/survey_responses/atonom-review-10428404)**

**Rating:** 4.5/5.0 stars

_— Jamie M._

[Read full review](https://www.g2.com/survey_responses/atonom-review-10428404)

#### What Are G2 Users Discussing About Atonom?

- [What is ChatFunnels used for?](https://www.g2.com/discussions/what-is-chatfunnels-used-for)

### [Plain](https://www.g2.com/products/plain/reviews)

Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communication channels such as email, Slack, MS Teams, Discord, and in-app support, Plain addresses the issue of tool sprawl that often hinders modern support teams. This solution is particularly beneficial for fast-growing software companies that seek to streamline their support functions, transforming them from a cost center into a competitive advantage. Targeted specifically at B2B teams, Plain serves organizations that recognize the importance of providing exceptional support experiences to complement their high-quality products. Unlike traditional help desk software, which often relies on rigid ticketing systems and prioritizes deflection over effective resolution, Plain focuses on facilitating natural, contextual conversations that genuinely address customer issues. This approach aligns with the expectations of today’s B2B customers, who demand seamless support experiences akin to those offered by consumer products. The core capabilities of Plain revolve around three key features: AI-enhanced support, unified cross-channel intelligence, and seamless team collaboration. The platform’s AI does not replace human agents; rather, it empowers them by providing contextual insights, suggested responses, and intelligent routing to ensure that the most qualified individual manages each conversation. This enhancement transforms support agents from mere ticket processors into strategic advisors, fostering deeper customer relationships. The unified inbox feature maintains complete conversation context across all channels, while collaboration tools facilitate seamless communication between support, engineering, and product teams. Plain is particularly well-suited for ambitious B2B SaaS companies, developer tools, and API-first businesses that have outgrown basic shared inboxes but are wary of the complexities associated with traditional enterprise support software. Organizations typically adopt Plain when they are managing over 100 customer conversations weekly and recognize that their existing tool stack is creating more challenges than solutions. Common use cases include consolidating multiple support tools into a single platform, scaling technical support for developer products without increasing headcount, and leveraging customer interactions to gain valuable product insights that drive growth. Key differentiators of Plain include its unified multi-channel intelligence, which preserves full conversation context across every interaction, thereby alleviating the context-switching challenges that often lead to burnout among support teams. Additionally, the developer-first API allows for custom integrations and workflows that legacy platforms struggle to match. Real-time analytics provide actionable insights into team performance, customer satisfaction, and revenue impact, moving beyond superficial metrics like deflection rates. Companies that implement Plain typically experience 67% faster response times and threefold increases in support team capacity, ultimately transforming their customer experience into a competitive advantage that enhances retention and drives expansion.

**Average Rating:** 4.5/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Plain?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.4/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.6/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 6.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Plain?

- **Seller:** [Plain](https://www.g2.com/sellers/plain)
- **Company Website:** www.plain.com
- **Year Founded:** 2020
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=afa652ccc40c84300f54f4ab24dcda4aa6b30a0879a6965a1317f71072245750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplainsupport%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Plain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Plain, enhancing organization and collaboration in ticket management seamlessly.
- Users appreciate the **seamless Slack integrations** of Plain, enhancing support efficiency and overall user experience.
- Users value the **easy integrations** of Plain, particularly appreciating its seamless connection with Slack for effective support.
- Users love Plain's **modern UI and flexibility** , combined with responsive support and efficient integrations enhancing their experience.
- Users appreciate the **organization and collaboration** in Plain, enhancing ticket visibility and streamlining support processes.

##### Cons

- Users find the **limited features** of Plain restrict their productivity and integration capabilities significantly.
- Users find the **missing features** of Plain limiting, lacking essential integrations and functionalities for efficient work management.
- Users report **interface issues** with formatting, reply box usability, and overall user experience affecting functionality.
- Users experience **ticketing issues** with Plain's unclear search functionality and lack of presence indicators, complicating workflow.
- Users notice that the **searching functionality is unclear** , making it difficult to locate tickets efficiently.

#### What Are Recent G2 Reviews of Plain?

**["Great support platform with the potential to accelerate further!"](https://www.g2.com/survey_responses/plain-review-11731412)**

**Rating:** 4.0/5.0 stars

_— Priya K._

[Read full review](https://www.g2.com/survey_responses/plain-review-11731412)

**["Makes smashing the queues fun and efficient"](https://www.g2.com/survey_responses/plain-review-11722445)**

**Rating:** 5.0/5.0 stars

_— Jason S._

[Read full review](https://www.g2.com/survey_responses/plain-review-11722445)

### [NewOaks AI](https://www.g2.com/products/newoaks-ai/reviews)

NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram. With support for over 50 languages and seamless integration with CRMs, Google Calendar, Twilio, and other business tools, NewOaks AI streamlines sales, customer support, and marketing processes, enhancing operational efficiency and customer satisfaction. Key Features: - Omnichannel Communication: Engage customers through SMS, live chat, voice calls, and social media from a unified platform. - AI Voice Agents with Real-Time Calls: Provide real-time AI voice calls with zero latency and multiple voice personas for natural, human-like conversations. - Multilingual Support: Communicate effectively with a global audience by supporting over 50 languages. - Automated Lead Qualification and Appointment Scheduling: Utilize AI-driven workflows to qualify leads, book appointments, and follow up automatically, reducing manual workload. - Seamless Integrations: Easily connect with CRMs, Google Calendar, Twilio, Webhooks, and APIs for streamlined business operations. - Mobile Management Apps: Monitor and manage AI interactions on the go with dedicated iOS and Android apps. Primary Value and Solutions: NewOaks AI addresses the challenges businesses face in managing client interactions by automating routine tasks and providing consistent, personalized communication. It enhances operational efficiency by reducing manual efforts in lead qualification and appointment scheduling, leading to increased conversion rates and customer satisfaction. The platform's 24/7 availability ensures that businesses can engage with clients at any time, catering to the needs of a global customer base. By integrating seamlessly with existing business tools, NewOaks AI offers a scalable solution that grows with the business, making it an invaluable asset for sales, customer support, and marketing teams.

**Average Rating:** 5.0/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate NewOaks AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.5/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind NewOaks AI?

- **Seller:** [NewOaks LLC](https://www.g2.com/sellers/newoaks-llc)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89cf9fea651e9c30354e9f0be0e94afabd5719a031975d8a8b336e9981616bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnew-oaks-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About NewOaks AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **seamless integrations** of NewOaks AI, facilitating quick setups and real-time data exchange effortlessly.
- Users praise the **exceptional quality and user-friendly interface** of NewOaks AI for creating engaging chatbots.
- Users appreciate the **easy-to-use interface** and comprehensive features for creating high-quality conversational AI chatbots.
- Users praise the **excellent customer support** of NewOaks AI, finding the chatbot and team exceptionally helpful and responsive.
- Users highlight the **exceptional ease of use** and comprehensive features of NewOaks AI for creating engaging chatbots.

#### What Are Recent G2 Reviews of NewOaks AI?

**["An outstanding newcomer in the AI Chatbot Space - Hyper Loaded With Awesomeness"](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)**

**Rating:** 5.0/5.0 stars

_— Shouri M._

[Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)

**["AI Agent Solution that is ahead of its time."](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)**

**Rating:** 5.0/5.0 stars

_— Botlab Foundry ._

[Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)

### [Thena](https://www.g2.com/products/thena/reviews)

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.

**Average Rating:** 4.9/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Thena?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.5/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.5/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Thena?

- **Seller:** [Thena](https://www.g2.com/sellers/thena)
- **Year Founded:** 2022
- **HQ Location:** Palo Alto , California
- **Twitter:** @thenaplatform  
540 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1372715ed2048c40fbc3eaab608cddec90736be10ac0b216a1a6fa60ef4cf30d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthena-platform&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small, 38% Medium

#### What Do G2 Reviewers Say About Thena?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes.
- Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments.
- Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments.
- Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes.
- Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly.

##### Cons

- Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively.
- Users find **limited platform support** with Thena, making it challenging for those using other communication tools.
- Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp.
- Users note **limited platform support** , making Thena less suitable for those using alternative communication tools.
- Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns.

#### What Are Recent G2 Reviews of Thena?

**["Thena helped us Tame Wild-Wild-West Slack Support"](https://www.g2.com/survey_responses/thena-review-10569376)**

**Rating:** 5.0/5.0 stars

_— Daniel S._

[Read full review](https://www.g2.com/survey_responses/thena-review-10569376)

**["Smooth"](https://www.g2.com/survey_responses/thena-review-10020456)**

**Rating:** 5.0/5.0 stars

_— Matthew B._

[Read full review](https://www.g2.com/survey_responses/thena-review-10020456)

### [Myna](https://www.g2.com/products/myna/reviews)

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

**Average Rating:** 5.0/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate Myna?

- **Proactive Engagement:** 9.7/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 9.4/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Myna?

- **Seller:** [Myna](https://www.g2.com/sellers/myna)
- **Company Website:** myna.cx
- **Year Founded:** 2024
- **HQ Location:** N/A
- **Twitter:** @mynacx
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=864809fe4a8dc55899628752c602e4c83057e59351ead8d4df8c9e4cc38fadb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyna-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 38% Small, 33% Medium

#### What Are Recent G2 Reviews of Myna?

**["Effortlessly Updates Our AI, Streamlines Customer Interactions"](https://www.g2.com/survey_responses/myna-review-13061491)**

**Rating:** 5.0/5.0 stars

_— Keith B._

[Read full review](https://www.g2.com/survey_responses/myna-review-13061491)

**["The built in lead nurturing keeps opportunities warm automatically"](https://www.g2.com/survey_responses/myna-review-13038939)**

**Rating:** 5.0/5.0 stars

_— Karen D._

[Read full review](https://www.g2.com/survey_responses/myna-review-13038939)

### [iAdvize](https://www.g2.com/products/iadvize/reviews)

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.

**Average Rating:** 4.7/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate iAdvize?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.6/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.6/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind iAdvize?

- **Seller:** [iAdvize](https://www.g2.com/sellers/iadvize)
- **Year Founded:** 2010
- **HQ Location:** Nantes, France
- **Twitter:** @iadvize  
7,328 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c365bd942dd530e8b21dbb5055588f3a43eeedbdad79b2a874817194203ebb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F535762%2F&secure%5Burl_type%5D=linkedin_company_website)  
184 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 37% Large

#### What Do G2 Reviewers Say About iAdvize?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates.
- Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results.
- Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success.
- Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive.
- Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales.

##### Cons

- Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration.
- Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow.
- Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating.
- Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience.
- Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless.

#### What Are Recent G2 Reviews of iAdvize?

**["iAdvize Boosts Product Discovery and Conversational Commerce on LG.com"](https://www.g2.com/survey_responses/iadvize-review-12791707)**

**Rating:** 4.5/5.0 stars

_— Girish J._

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707)

**["Innovative Chatbot That Cuts Inquiries and Streamlines Support"](https://www.g2.com/survey_responses/iadvize-review-12455845)**

**Rating:** 4.0/5.0 stars

_— Jennifer G._

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12455845)

#### What Are G2 Users Discussing About iAdvize?

- [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote

### [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews)

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

**Average Rating:** 4.4/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Verint Channel Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 5.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Verint Channel Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 48% Large, 45% Medium

#### What Do G2 Reviewers Say About Verint Channel Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective AI technology** in Verint Channel Automation for improving conversations and time management.
- Users value the **efficient time management** capabilities of Verint Channel Automation, enhancing productivity and scheduling for employees.
- Users value the **effective case management** capabilities of Verint Channel Automation for monitoring employee tasks and schedules.
- Users find Verint Channel Automation a valuable **communication tool** for managing conversations, scheduling, and employee tasks.
- Users value the **conversation management capabilities** of Verint Channel Automation, enhancing scheduling and employee productivity.

##### Cons

- Users find that **support response times are often too long** , especially for clients in Latin America.
- Users experience **glitches in logging requests** , which hinder progress and require redoing efforts unnecessarily.
- Users have experienced **poor customer support** , with slow response times for Latin America clients impacting their satisfaction.
- Users experience **response delays** from support, particularly affecting clients in Latin America and hindering timely assistance.
- Users often face **software bugs** that cause glitches during request logging, necessitating redoing entire requests to proceed.

#### What Are Recent G2 Reviews of Verint Channel Automation?

**["Verint Channel Automation: Streamlining Success"](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)**

**Rating:** 4.5/5.0 stars

_— Mukisa M._

[Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)

**["Verint"](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)**

**Rating:** 5.0/5.0 stars

_— Verified User in Printing_

[Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)

#### What Are G2 Users Discussing About Verint Channel Automation?

- [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment
- [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment

### [Maven AGI](https://www.g2.com/products/maven-agi/reviews)

Maven AGI is an advanced AI agent platform specifically designed to transform customer support operations for enterprises. Unlike traditional AI tools that merely enhance existing workflows, Maven AGI is engineered to address the complexities of enterprise customer experience (CX). This includes managing extensive technology stacks, adhering to regulatory requirements, handling high-volume customer inquiries, and meeting the expectations of customers who demand accurate and timely responses. The platform enables autonomous agents to resolve up to 93% of queries without the need for human intervention, effectively streamlining support across voice, chat, and email channels from the outset. Targeting mid-market and enterprise teams that have outgrown conventional helpdesk automation, Maven AGI provides a solution that takes full ownership of customer interactions. Organizations such as TripAdvisor, ClickUp, and Rho have successfully integrated Maven AGI into their support operations, utilizing it not as a supplementary chatbot layer, but as the primary engine for resolving customer inquiries. This shift allows enterprises to enhance their customer service capabilities significantly, ensuring that they can handle complex queries efficiently and effectively. One of the standout features of Maven AGI is its ability to integrate seamlessly with existing customer relationship management (CRM) systems, helpdesk solutions, and telephony infrastructure. This integration process can be completed in just a few days, eliminating the need for extensive workflow rebuilds or lengthy implementation timelines. The platform's agents leverage live, version-accurate knowledge bases to tackle intricate, multi-step inquiries, thereby minimizing instances of hallucination, unnecessary escalation, and compliance breaches. Maven AGI boasts several key capabilities that enhance its value proposition. It offers autonomous resolution across multiple communication channels through a unified reasoning engine, ensuring consistent and accurate responses. The platform also features native integrations with popular tools such as Salesforce, Zendesk, Freshdesk, Genesys, and Twilio, allowing for a cohesive support environment. Additionally, the AI Agent Designer provides users with the ability to fine-tune, test, and monitor agent behavior, ensuring optimal performance and alignment with organizational goals. Furthermore, Maven AGI adheres to stringent compliance standards, including SOC 2 Type II, ISO 27001, HIPAA, and PCI DSS, reinforcing its reliability and security for enterprise applications.

**Average Rating:** 4.8/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Maven AGI?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Maven AGI?

- **Seller:** [Maven AGI](https://www.g2.com/sellers/maven-agi)
- **Company Website:** www.mavenagi.com
- **Year Founded:** 2023
- **HQ Location:** Boston
- **Twitter:** @MavenAGI  
438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72103c7d44054fc33a9b051a80bd30d80d06b484c98bde92cdb16b7ca29d6bb6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmavenagi%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website)  
108 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 79% Medium, 16% Large

#### What Do G2 Reviewers Say About Maven AGI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maven AGI, allowing seamless interactions with data through plain English queries.
- Users find Maven AGI **extremely useful** for quickly gaining insights and enhancing team collaboration through plain language queries.
- Users value the **user-friendly interface** of Maven AGI, enhancing productivity and simplifying data interaction for instant insights.
- Users value the **high resolution rate** and support from Maven AGI, significantly improving overall client satisfaction.
- Users commend Maven AGI for its **high reliability** , providing consistent and trustworthy answers that enhance productivity.

##### Cons

- Users find the **high cost** of Maven AGI a significant barrier, especially for smaller firms seeking access.
- Users find the **high cost** of Maven AGI prohibitive, particularly for smaller firms needing advanced AI tools.
- Users face a **steep learning curve** with Maven AGI, particularly when tackling advanced features and behaviors.
- Users face a **steep learning curve** with advanced features of Maven AGI, complicating initial setup and usage.
- Users find that **difficult implementation** due to high costs hinders access to Maven AGI for smaller firms.

#### What Are Recent G2 Reviews of Maven AGI?

**["An AI platform that scales CX without sacrificing accuracy or control"](https://www.g2.com/survey_responses/maven-agi-review-13186166)**

**Rating:** 5.0/5.0 stars

_— Alan G._

[Read full review](https://www.g2.com/survey_responses/maven-agi-review-13186166)

**["Strong AI Support Platform with Excellent Onboarding"](https://www.g2.com/survey_responses/maven-agi-review-12801485)**

**Rating:** 5.0/5.0 stars

_— Daniel J._

[Read full review](https://www.g2.com/survey_responses/maven-agi-review-12801485)

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[Bot Platforms Software](https://www.g2.com/categories/bot-platforms)

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Conversational Support Themes](/categories/conversational-support/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Conversational support software offers an alternative to ticket-based customer service by placing the customer, rather than the incident, at the center of every interaction, enabling omnichannel service that recognizes individuals with a persistent identity and history across any channel at any time.

### Core Capabilities of Conversational Support Software

To qualify for inclusion in the Conversational Support category, a product must:

- Apply a common and centralized structure to all customer interactions, service-related or otherwise
- Provide a unified view of customer conversations across two or more channels such as email, chat, SMS, or social media
- Route customer conversations via algorithmic or AI-driven sorting, or both
- Track customer profiles and conversation history across channels
- Leverage advanced automation, AI, or chatbots to improve customer service experiences

### Common Use Cases for Conversational Support Software

Customer service teams use conversational support software to deliver more personalized, context-aware support experiences at scale. Common use cases include:

- Engaging pre-purchase prospects and post-purchase customers through a unified platform
- Proactively contacting customers based on behavioral triggers using social media and AI integrations
- Coordinating customer data from past conversations, sentiment, and [CRM software](https://www.g2.com/categories/crm) for intelligent routing

### How Conversational Support Software Differs from Other Tools

Conversational support software is distinct from [help desk software](https://www.g2.com/categories/help-desk) because it does not separate service interactions from other customer contact reasons, handling both pre- and post-purchase engagement in one platform. Some conversational support products also incorporate features of [conversational marketing software](https://www.g2.com/categories/conversational-marketing) and integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [customer self-service](https://www.g2.com/categories/customer-self-service) tools.

### Insights from G2 on Conversational Support Software

Based on category trends on G2, omnichannel conversation management and intelligent routing stand out as standout capabilities. Improved customer satisfaction and reduced resolution times stand out as the primary outcomes of adoption.

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