# Best Conversational Support Software - Page 3 ## How Many Conversational Support Software Products Does G2 Track? **Total Products under this Category:** 206 ### Category Stats (Aug 2026) - **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Conversational Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 66,900+ Authentic Reviews - 206+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Support Software ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium) **Sponsored** ### Ziflow Ziflow is the online proofing platform built to streamline the review and approval of creative projects. Designed for marketing teams, creative agencies, and content-driven organizations, Ziflow centralizes feedback and automates the content review process to help teams deliver work faster and with fewer revisions. The platform supports a wide range of file types—images, videos, PDFs, web pages, and more—allowing stakeholders to leave comments, markups, and version comparisons directly within a single shared environment. This eliminates the need for scattered email threads or disconnected feedback tools. By aligning people, processes, and workflows in one platform, Ziflow enables teams to collaborate efficiently, track progress in real time, and reduce the bottlenecks that typically delay content production. The result is a faster review cycle with more clarity and accountability at every stage. Key features of Ziflow include: • Automated workflow routing: Route proofs based on project type, team structure, or deadlines. • Version control: Maintain a clear audit trail with side-by-side version comparisons and comment histories. • Role-based permissions: Manage access and visibility across internal teams and external collaborators. • Deadline tracking and reminders: Set due dates for each review stage and automatically notify reviewers to keep projects moving on schedule. • Real-time commenting and markup tools: Provide visual feedback on any file type. • Integrations with popular tools: Connect Ziflow to platforms like Adobe Creative Cloud, monday.com, Slack, and more. Ziflow is particularly useful for teams managing a high volume of creative assets or working across multiple stakeholders. It helps reduce review cycle times, limit errors, and keep content projects on track—especially when scaling production across channels and teams. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-09T23%3A01%3A23Z&secure%5Bdisplayable_resource_id%5D=1327&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=31713&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=31713&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%3Famp%25253Bpage%3D4%26amp%25253Bseq_no%3D2%26page%3D3&secure%5Btoken%5D=52c6aadc644015f15f4cfbf9814013e6bf44d950c7a31fb2aa9c8124e5429892&secure%5Burl%5D=https%3A%2F%2Fziflow.com%2Fget-started%3Futm_source%3DG2%26utm_campaign%3DAds%26utm_medium%3Dppc&secure%5Burl_type%5D=custom_url) ### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 333 #### How Do G2 Users Rate Kapture CX? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.1/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.2/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kapture CX? - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX 142 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website) 647 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Medium, 29% Small #### What Do G2 Reviewers Say About Kapture CX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration. - Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience. - Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations. ##### Cons - Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading. - Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience. - Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance. - Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks. - Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality. #### What Are Recent G2 Reviews of Kapture CX? **["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)** **Rating:** 4.5/5.0 stars _— Subhash M._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578) **["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)** **Rating:** 5.0/5.0 stars _— Mayank S._ [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678) #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 553 #### How Do G2 Users Rate Gorgias? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Proactive Engagement:** 5.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 6.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Gorgias? - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** www.gorgias.com - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio 3,747 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website) 519 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small, 18% Medium #### What Do G2 Reviewers Say About Gorgias? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. ##### Cons - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)** **Rating:** 5.0/5.0 stars _— Luis S._ [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) **["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)** **Rating:** 4.0/5.0 stars _— Mitchell O._ [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. **Average Rating:** 4.7/5.0 **Total Reviews:** 111 #### How Do G2 Users Rate Pylon? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.2/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Pylon? - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** www.usepylon.com - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 20% Medium #### What Do G2 Reviewers Say About Pylon? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. - Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. - Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. - Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. - Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. ##### Cons - Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. - Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. - Users find **email issues** concerning, as support ticket management and email threading need significant improvements. - Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. - Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. #### What Are Recent G2 Reviews of Pylon? **["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)** **Rating:** 4.5/5.0 stars _— Gail D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) **["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)** **Rating:** 5.0/5.0 stars _— Jay D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) ### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 #### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind GTM Studio - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Medium, 24% Large #### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency. - Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively. - Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options. - Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency. - Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency. ##### Cons - Many users find the **pricing too high** for small teams, making it less accessible for their needs. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability. - Users note that the **high pricing** may not be suitable for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform's complexity and extensive features. - Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) **["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)** **Rating:** 5.0/5.0 stars _— Alex P._ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 #### How Do G2 Users Rate Glia? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.3/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. ##### Cons - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)** **Rating:** 5.0/5.0 stars _— Silvio E._ [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) **["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)** **Rating:** 5.0/5.0 stars _— Kimberly B._ [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [LivePerson](https://www.g2.com/pt/products/liveperson/reviews) A LivePerson é a líder empresarial em conversas digitais com clientes. Nossa plataforma de conversas digitais com clientes é confiada pelas maiores marcas do mundo para acelerar a transformação de seus centros de contato, orquestrar conversas em todos os canais, departamentos e sistemas, supercarregar a produtividade dos agentes e oferecer experiências mais personalizadas e capacitadas por IA aos clientes. Nossa plataforma é construída para grandes empresas voltadas para o consumidor e altamente regulamentadas. Centenas das principais marcas do mundo — incluindo HSBC, Burberry, Chipotle e Virgin Media — usam nossa plataforma Conversational Cloud® para interagir com milhões de consumidores de forma segura e responsável. Nós impulsionamos um bilhão de interações conversacionais todos os meses, fornecendo um conjunto de dados exclusivamente rico e ferramentas de segurança para desbloquear o poder da IA generativa e de grandes modelos de linguagem (LLM) para melhores resultados de negócios. Com as soluções da LivePerson, você pode entender o que os clientes desejam, conectar-se aos canais certos, auxiliar seus agentes e adotar a automação impulsionada por IA — tudo a serviço do seu negócio e dos seus clientes. Aqui estão alguns dos resultados de negócios que as marcas estão vendo com a LivePerson: - Aumento de 2x na eficiência dos funcionários - 10X mais conversões em comparação com o digital tradicional - Aumento de 20% na satisfação do cliente - Taxas de contenção de automação de 90% - Redução de 50% nas taxas de rotatividade de agentes Com a LivePerson, você tem o maior conjunto de dados do mundo ao seu alcance. A plataforma Conversational Cloud impulsiona quase 1 bilhão de interações conversacionais a cada mês, tornando nossa IA mais precisa do que qualquer concorrente e usada por todas as principais indústrias em todo o mundo. Ajudamos você a transformar as palavras dos seus clientes em dados acionáveis — e em sinais de dólar para o seu negócio. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 #### How Do G2 Users Rate LivePerson? - **the product tem sido um bom parceiro comercial?:** 8.0/10 (Category avg: 9.2/10) - **Engajamento proativo:** 8.5/10 (Category avg: 8.6/10) - **Engajamento contextual:** 8.2/10 (Category avg: 8.5/10) - **Suporte de autoatendimento:** 8.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind LivePerson? - **Vendedor:** [LivePerson](https://www.g2.com/pt/sellers/liveperson) - **Website da Empresa:** www.liveperson.com - **Ano de Fundação:** 1995 - **Localização da Sede:** New York, NY - **Twitter:** @LivePerson 10,758 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,183 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Internet, Varejo - **Company Size:** 43% Medium, 33% Large #### What Do G2 Reviewers Say About LivePerson? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam o **sólido suporte de IA** da LivePerson, melhorando o engajamento do cliente e oferecendo opções de comunicação flexíveis. - Os usuários apreciam a **facilidade de uso** do LivePerson, facilitando interações personalizadas sem interrupções e gestão eficiente de tickets. - Os usuários apreciam o **suporte de IA útil** da LivePerson, melhorando o engajamento do cliente e simplificando os canais de comunicação. - Os usuários apreciam o **tempo de resposta rápido** da integração de IA da LivePerson, melhorando significativamente a eficiência do suporte ao cliente. - Os usuários apreciam a **eficiência operacional** do LivePerson, melhorando o engajamento, o suporte e as experiências gerais dos clientes. ##### Cons - Os usuários acham a **curva de aprendizado complexa** do LivePerson desafiadora, embora a documentação e o suporte possam ajudar. - Os usuários enfrentam **problemas de complexidade** com a configuração e interface do LivePerson, impactando a integração e a experiência geral do usuário. - Os usuários acham a **curva de aprendizado íngreme** do LivePerson desafiadora, especialmente durante a integração e com atualizações frequentes. - Os usuários acham o LivePerson **caro** devido ao aumento dos preços e aos altos requisitos de recursos para implementação. - Os usuários estão desapontados com os **recursos ausentes** no LivePerson, que prejudicam a funcionalidade e a confiabilidade em suas operações. #### What Are Recent G2 Reviews of LivePerson? **["LivePerson: Automação de IA 24/7 para um Engajamento Omnicanal Rápido e Seguro com o Cliente"](https://www.g2.com/pt/survey_responses/liveperson-review-12275314)** **Rating:** 4.5/5.0 stars _— Felice C._ [Read full review](https://www.g2.com/pt/survey_responses/liveperson-review-12275314) **["Plataforma Poderosa com IA Líder na Indústria e Mensagens Omnicanal Verdadeiras"](https://www.g2.com/pt/survey_responses/liveperson-review-12211374)** **Rating:** 4.0/5.0 stars _— Nataporn C._ [Read full review](https://www.g2.com/pt/survey_responses/liveperson-review-12211374) ### [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.7/5.0 **Total Reviews:** 24 #### How Do G2 Users Rate Decagon? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.6/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Decagon? - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4cd990da6e88206d55057ceee53b1ccb79439095e1b74dab9fd0869f3b0158f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdecagon-ai&secure%5Burl_type%5D=linkedin_company_website) 421 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 68% Medium, 16% Large #### What Do G2 Reviewers Say About Decagon? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. - Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. - Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. - Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. - Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. ##### Cons - Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. - Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. - Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. - Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. - Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. #### What Are Recent G2 Reviews of Decagon? **["A Powerful AI Agent Platform for Modern Support Teams"](https://www.g2.com/survey_responses/decagon-review-13194344)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13194344) **["Fast, Reliable AI Support Automation with a Clean, Intuitive Interface"](https://www.g2.com/survey_responses/decagon-review-13176796)** **Rating:** 4.0/5.0 stars _— Atharva S._ [Read full review](https://www.g2.com/survey_responses/decagon-review-13176796) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.2/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) ### [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. Visit our Trust Center at trust.vendasta.com for security documentation, compliance certifications, and data privacy details. **Average Rating:** 4.5/5.0 **Total Reviews:** 535 #### How Do G2 Users Rate Vendasta AI Platform? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Vendasta AI Platform? - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Company Website:** www.vendasta.com - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta 3,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website) 745 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Management Consulting - **Company Size:** 84% Small, 10% Medium #### What Do G2 Reviewers Say About Vendasta AI Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction. - Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs. - Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly. - Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless. - Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity. ##### Cons - Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage. - Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize. - Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex. - Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform. - Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution. #### What Are Recent G2 Reviews of Vendasta AI Platform? **["Revolutionized Our Client AI Integration"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)** **Rating:** 5.0/5.0 stars _— Chris H._ [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277) **["Amazing AI Assistants, Simple to Use, and Fairly Priced"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)** **Rating:** 5.0/5.0 stars _— Carl B._ [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105) #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for) - [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for) - [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 144 #### How Do G2 Users Rate BoldDesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.1/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.1/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind BoldDesk? - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion 11,907 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website) 2,709 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small, 36% Medium #### What Do G2 Reviewers Say About BoldDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. ##### Cons - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. #### What Are Recent G2 Reviews of BoldDesk? **["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)** **Rating:** 5.0/5.0 stars _— Adithya K._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) **["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)** **Rating:** 5.0/5.0 stars _— Vishal N._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897) ### [Voiceflow](https://www.g2.com/products/voiceflow/reviews) Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 111 #### How Do G2 Users Rate Voiceflow? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.7/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Voiceflow? - **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow) - **Company Website:** www.voiceflow.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6db6ec5d977c0cf9fcc6ee9854faa09be2b46d90abcf838a12cca293a9d20d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceflowhq%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 15% Medium #### What Do G2 Reviewers Say About Voiceflow? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Voiceflow, facilitating intuitive design and seamless integration without coding. - Users love the **user-friendly no-code building** of Voiceflow, making it easy to create and customize AI agents. - Users praise the **easy integrations** of Voiceflow, allowing seamless connections with apps and enhancing overall functionality. - Users praise **Voiceflow's intuitive interface and powerful integration capabilities** , making AI bot creation seamless and efficient. - Users love the **easy integration features** of Voiceflow, making connections and customizations simple and intuitive. ##### Cons - Users find the **limited features** of Voiceflow restrictive, noting difficulties with integration and setup guidance. - Users find **integration issues** with Voiceflow, requiring more accessible guidance and improved connection processes for a smoother experience. - Users find the **missing features** in Voiceflow's dashboard limiting, affecting both functionality and user experience. - Users face **usage limitations** due to restricted integrations, hosting options, and reliance on built-in AI credits. - Users suggest that **improvements in onboarding and debugging** would enhance their experience with Voiceflow significantly. #### What Are Recent G2 Reviews of Voiceflow? **["Intuitive Visual Designer That Speeds Up Conversational AI Development"](https://www.g2.com/survey_responses/voiceflow-review-13122005)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/voiceflow-review-13122005) **["Effortless Agent Building with Fair Pricing"](https://www.g2.com/survey_responses/voiceflow-review-12966733)** **Rating:** 5.0/5.0 stars _— Jack M._ [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733) #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### [Gupshup](https://www.g2.com/products/gupshup/reviews) Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Gupshup? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.1/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Gupshup? - **Seller:** [Gupshup](https://www.g2.com/sellers/gupshup) - **Year Founded:** 2004 - **HQ Location:** San Francisco, US - **Twitter:** @gupshup 3,032 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a378f4e0f729d586ae2138c206a6d7807ae59274cd331c509df32c54176f3887&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3762143&secure%5Burl_type%5D=linkedin_company_website) 960 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Automotive, Computer Software - **Company Size:** 49% Medium, 30% Large #### What Do G2 Reviewers Say About Gupshup? _AI-generated summary from verified user reviews_ ##### Pros - Users praise GupShup for its **ease of use** , making marketing campaigns simple and effective with great support. - Users value the **excellent customer support** from Gupshup, which aids in smooth integration and service operation. - Users value Gupshup for its **robust messaging platform** and exceptional support from dedicated account managers like Stuti Dubey. - Users praise the **easy integrations** with CRM and seamless API setup, enhancing their experience significantly. - Users praise Gupshup for its **user-friendly tools** and effective multi-channel integration, enhancing customer communication seamlessly. ##### Cons - Users find the **dashboard issues** frustrating, needing improvements for better usability and template updates. - Users express dissatisfaction with Gupshup's **poor customer support** , highlighting slow response times and lack of dedicated assistance. - Users experience **slow performance** with Gupshup, as templates and pages often take time to load and refresh. - Users report a **delayed response** from the support team, affecting the overall experience with Gupshup. - Users find the **inadequate reporting** of Gupshup frustrating, seeking improvements for better clarity and functionality. #### What Are Recent G2 Reviews of Gupshup? **["Stable WhatsApp API + HubSpot Integration for Scalable Marketing Automation"](https://www.g2.com/survey_responses/gupshup-review-12709981)** **Rating:** 4.5/5.0 stars _— Dhiraj R._ [Read full review](https://www.g2.com/survey_responses/gupshup-review-12709981) **["Simple Multi-Channel Chatbots with Strong Delivery, Analytics, and Personalization"](https://www.g2.com/survey_responses/gupshup-review-12949449)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/gupshup-review-12949449) #### What Are G2 Users Discussing About Gupshup? - [Is Gupshup good?](https://www.g2.com/discussions/is-gupshup-good) - 1 comment, 1 upvote - [What is Gupshup platform?](https://www.g2.com/discussions/what-is-gupshup-platform) - [What does Gupshup does?](https://www.g2.com/discussions/what-does-gupshup-does) ### [Workato](https://www.g2.com/products/workato/reviews) Workato is the #1-rated iPaaS and the leader in Enterprise MCP — the platform enterprises trust to unify integration, automation, and AI in one secure, cloud-native runtime. Trusted by over 12,000 customers including half the Fortune 500, Workato connects every system, process, and data source with 14,000+ pre-built connectors. What sets Workato apart: Enterprise MCP turns proven business processes into governed, agent-ready skills that any AI agent — Claude, ChatGPT, Cursor, or custom-built — can execute safely and predictably. No rip-and-replace required. Whether modernizing legacy integrations or deploying agentic AI at scale, Workato delivers the orchestration, governance, and trust needed in the enterprise. **Average Rating:** 4.7/5.0 **Total Reviews:** 748 #### How Do G2 Users Rate Workato? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.4/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.9/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Workato? - **Seller:** [Workato](https://www.g2.com/sellers/workato) - **Company Website:** www.workato.com - **Year Founded:** 2013 - **HQ Location:** Mountain View, California - **Twitter:** @Workato 3,641 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=229b7e77382a8d2c3a0aeebe68dfc2316ea2caa6dd5d95ed0ee0d08884e6fc88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3675685&secure%5Burl_type%5D=linkedin_company_website) 1,401 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Medium, 33% Large #### What Do G2 Reviewers Say About Workato? _AI-generated summary from verified user reviews_ ##### Pros - Users find Workato to be **user-friendly and efficient** , allowing easy automation without technical expertise. - Users love the **easy integrations** offered by Workato, making automation between tools simple and efficient. - Users value the **ease of integrations** with Workato, appreciating its user-friendly interface and extensive pre-built connectors. - Users appreciate Workato's **user-friendly design and automation capabilities** , enhancing productivity and simplifying complex workflows. - Users love the **ease of automation** in Workato, saving hours by effortlessly integrating various tools and systems. ##### Cons - Users find the **complexity** of Workato daunting, especially regarding terminology and pricing structures that confuse newcomers. - Users find the **learning curve steep** , with complex workflows and overwhelming onboarding complicating initial use. - Users express frustration over **data limitations** in Workato, hindering email sends and file transfers for larger tasks. - Users find the **limited application library** of Workato restrictive, requiring manual setup for less common integrations. - Users face a **steep learning curve** with Workato, finding onboarding and initial setup quite overwhelming and complex. #### What Are Recent G2 Reviews of Workato? **["Workato helps us building complex integrations at lightning speed."](https://www.g2.com/survey_responses/workato-review-10305521)** **Rating:** 5.0/5.0 stars _— Sreenath B._ [Read full review](https://www.g2.com/survey_responses/workato-review-10305521) **["The Platform That Grew With Us"](https://www.g2.com/survey_responses/workato-review-12941177)** **Rating:** 5.0/5.0 stars _— Anshu b._ [Read full review](https://www.g2.com/survey_responses/workato-review-12941177) #### What Are G2 Users Discussing About Workato? - [What does Workato do?](https://www.g2.com/discussions/what-does-workato-do) - [How much does Workato cost?](https://www.g2.com/discussions/how-much-does-workato-cost) - 1 comment - [What is a Workato recipe?](https://www.g2.com/discussions/what-is-a-workato-recipe) - 3 comments - [What is Workato used for?](https://www.g2.com/discussions/what-is-workato-used-for) ### [Help Scout](https://www.g2.com/products/help-scout/reviews) Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. **Average Rating:** 4.4/5.0 **Total Reviews:** 419 #### How Do G2 Users Rate Help Scout? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.4/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Help Scout? - **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout) - **Company Website:** www.helpscout.com - **Year Founded:** 2011 - **HQ Location:** Boston, MA - **Twitter:** @helpscout 11,601 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73743eedbaa9fb84461526de8a8e367ccbdc000e89a8f75ae3ebc9983543351a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1447019%2F&secure%5Burl_type%5D=linkedin_company_website) 291 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 33% Medium #### What Do G2 Reviewers Say About Help Scout? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless. - Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features. - Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests. - Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years. - Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently. ##### Cons - Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs. - Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability. - Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities. - Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience. - Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options. #### What Are Recent G2 Reviews of Help Scout? **["Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration"](https://www.g2.com/survey_responses/help-scout-review-12844841)** **Rating:** 4.0/5.0 stars _— Afzal M._ [Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841) **["Customer Context at a Glance with Human, Efficient Workflows"](https://www.g2.com/survey_responses/help-scout-review-12639419)** **Rating:** 4.0/5.0 stars _— Noxy P._ [Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419) #### What Are G2 Users Discussing About Help Scout? - [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for) - [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment - [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments - [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment - [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment ### [Quiq](https://www.g2.com/products/quiq/reviews) Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### How Do G2 Users Rate Quiq? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.9/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Quiq? - **Seller:** [Quiq, Inc.](https://www.g2.com/sellers/quiq-inc) - **Year Founded:** 2015 - **HQ Location:** Bozeman, MT - **Twitter:** @goquiq 199 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5917e9e8f22311c276c5af63f1ba3a33cb7d116767b73a6b1c8cbdd869adf503&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17962526%2F&secure%5Burl_type%5D=linkedin_company_website) 106 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Services - **Company Size:** 49% Medium, 31% Small #### What Do G2 Reviewers Say About Quiq? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Quiq for its **fast and effective customer support** , making interactions seamless across multiple channels. - Users appreciate the **ease of use** of Quiq, simplifying customer support and saving valuable time. - Users commend Quiq for its **exceptional support and responsiveness** , leading to improved customer and agent experiences. - Users appreciate the **flexible capabilities** of Quiq's AI, benefiting from comprehensive reporting and seamless integration. - Users commend Quiq for its **exceptional customer satisfaction** , highlighting responsiveness and seamless omnichannel messaging capabilities. ##### Cons - Users note that **delays** in ticket processing and execution times can impact their overall experience with Quiq. - Users note a **slight learning curve** for advanced features in Quiq, which can challenge new business users. - Users find the **learning curve steep** for advanced features of Quiq, especially for business-related tasks. - Users find the **usage limitations** of Quiq frustrating, especially regarding reporting and the lack of CRM integration. - Users have noticed **delayed responses** from Quiq, although some see improvements in processing times over time. #### What Are Recent G2 Reviews of Quiq? **["Quiq Has Been a Best‑in‑Class Partner"](https://www.g2.com/survey_responses/quiq-review-12377166)** **Rating:** 5.0/5.0 stars _— Verified User in Entertainment_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12377166) **["Great Product Roadmap and an Exceptional Team That Makes the Magic Happen"](https://www.g2.com/survey_responses/quiq-review-12339642)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Electronics_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12339642) #### What Are G2 Users Discussing About Quiq? - [What is Quiq Messaging used for?](https://www.g2.com/discussions/what-is-quiq-messaging-used-for) - [What are the uses of SMS?](https://www.g2.com/discussions/what-are-the-uses-of-sms) - [What's the difference between messages and messaging?](https://www.g2.com/discussions/what-s-the-difference-between-messages-and-messaging) - [What messaging app should I use?](https://www.g2.com/discussions/what-messaging-app-should-i-use) - [What is chat mode in messages?](https://www.g2.com/discussions/what-is-chat-mode-in-messages) - [‹ Prev‹ Prev](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=2#product-list) - [1](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score#product-list) - [2](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=2#product-list) - 3 - [4](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=4#product-list) - [5](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=5#product-list) - [6](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=6#product-list) - [7](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=7#product-list) - … - [13](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=13#product-list) - [14](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=14#product-list) - [Next ›Next ›](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=4#product-list) Spotlight Categories [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Conversational Support Themes](/categories/conversational-support/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Conversational support software offers an alternative to ticket-based customer service by placing the customer, rather than the incident, at the center of every interaction, enabling omnichannel service that recognizes individuals with a persistent identity and history across any channel at any time. ### Core Capabilities of Conversational Support Software To qualify for inclusion in the Conversational Support category, a product must: - Apply a common and centralized structure to all customer interactions, service-related or otherwise - Provide a unified view of customer conversations across two or more channels such as email, chat, SMS, or social media - Route customer conversations via algorithmic or AI-driven sorting, or both - Track customer profiles and conversation history across channels - Leverage advanced automation, AI, or chatbots to improve customer service experiences ### Common Use Cases for Conversational Support Software Customer service teams use conversational support software to deliver more personalized, context-aware support experiences at scale. Common use cases include: - Engaging pre-purchase prospects and post-purchase customers through a unified platform - Proactively contacting customers based on behavioral triggers using social media and AI integrations - Coordinating customer data from past conversations, sentiment, and [CRM software](https://www.g2.com/categories/crm) for intelligent routing ### How Conversational Support Software Differs from Other Tools Conversational support software is distinct from [help desk software](https://www.g2.com/categories/help-desk) because it does not separate service interactions from other customer contact reasons, handling both pre- and post-purchase engagement in one platform. Some conversational support products also incorporate features of [conversational marketing software](https://www.g2.com/categories/conversational-marketing) and integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [customer self-service](https://www.g2.com/categories/customer-self-service) tools. ### Insights from G2 on Conversational Support Software Based on category trends on G2, omnichannel conversation management and intelligent routing stand out as standout capabilities. Improved customer satisfaction and reduced resolution times stand out as the primary outcomes of adoption. Show More